Dimplex 4kW Multi-Directional DCP14MULTI Questions & Answers
Verifieddimplex.com.auMPNs: 814361 and DCP14MULTI
My Dimplex DCP14 Multi isn't running after its been turned on; it definitely has power, I can turn it on but the motor won't kick in
Good morning, Anne-Marie Thank you for your enquiry. Do you have any error codes displayed? It might be caused by one of the following issues - to a safety cutoff, a full water tank, or a 3-minute delay protection circuit. E4" error code on the display. - the internal water reservoir is full. You need to remove the drain plug and remove the water. Or if safety cut-off: Turn the unit on and wait at least 3-5 minutes to see if the motor/compressor kicks in automatically. You can also turn the unit off for 30min if it has overheated. If any of these are not the causes, I will reach out to get your email address. Kind regards Dimplex
Morning, water has been drained, no errors coming up on screen, have tried the turn off and on options...still nothing.
Thank you Anne-Marie I have sent you a message so I can look into this for you
What is the black small tray for that comes with the unit?!
Hi Ang, Thank you for your question. Here is what is included out of the box File: https://cdn.productreview.com.au/document/thread-message/fe2a43f0-285b-59de-9e82-b31f12355651 If you are not sure you can send us a photo of it. Thanks
Just need to use dehumidy, will I need to connect that round vent at all
Hi Chuchi, Thank you for your question. Yes the exhaust hose needs to be connected. Thanks
Why does my Aircon turn on but not blow air
Hi Solo, thank you for your question and I'm sorry to hear of this. Based on what you have described it are there any error codes that come up? Please check the ventilation and filters. Thanks
Hi my portable aircon has switched from Celsius to Fahrenheit how do I change it back
Hi Jackson, thank you for your question. To change temperature settings from celcius to fahrenheit or vice versa, when the unit is plugged in and under stand by, push the 'function mode' button for 5-10 seconds. Thanks
Hi, Are you able to tell me the dimensions of the box package (not the AC) as I would like to know if it would fit in my car.?
Hi, thank you for reaching out to Dimplex, the box size for the DCP14MULTI is : 360mm (W) x 782mm (H) x 578mm (L) thank you
Thanks. The AC comes with a black small tray. What is that for? Do I need to insert it anywhere in the AC? The instruction manual does not mention anything.
Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au
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