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Dimplex DC10RC / DC12RCBW / DC15RCBW

Dimplex DC10RC / DC12RCBW / DC15RCBW Questions & Answers

DC10RC (3kW), DC15RCBW (4.4kW), DC12RCBW (3.5kW)
3.2 from 46 reviews · View Statistics
Listing monitored by Dimplex

73 questions from our users

Michelle T.
Michelle T.asked
DC10RC / DC12RCBW / DC15RCBW

I bought the DC10RC around 5 years ago for the A/C function....it was barely better than a fan so after using it less than a dozen times I packed it away and didn't use it again till now. Just turned it on again, hasn't been moved the whole time. The heating function doesn't work. Even on the hottest setting, yes I have the vents on the correct end (AND checked the temperature coming from both ends), and the ambient temp is within the specified range. The air coming out of the unit is not the slightest bit warm after leaving it on for 15mins. Not a bit. What on earth could have stopped working to cause this just by being stored?

1 answer
Dimplex
Ruben R.Dimplex

Hi Michelle, Thank you for your question and I'm sorry to hear of this. I will reach out to your directly to get some more details. Thanks

Mel
Melasked
DC10RC / DC12RCBW / DC15RCBW

Recently changed the mode to heat and switched over the exhaust pipe to the back. Attached a drain hose too. It heats for a little while and then stops and the sun symbol flashes even when it hasn't reached temperature I set yet. I'm no expert but it seems to have a thermostat issue. The vents are clean.

11 answers
Dimplex
Ruben R.Dimplex

Hi Mel, Sorry to hear this. We will reach out to you directly to get some additional information. Thanks

Alex S.
Alex S.

I’ve unit that’s only a couple of months old and is doing exactly the same thing. If it doesn’t stop all together it comes up with DF on the screen and sounds like it’s working but doesn’t have any air coming out

Dimplex
Ruben R.Dimplex

Hi Alex, Thank you for your question. The DF code normally means that the unit has started running the defrost function. This indicates that the internals are below minimum ambient temperature. It should switch back over once the appliance is back to normal running temperature. Thanks

barbara d.
barbara d.asked
DC10RC (3kW)

For cooling can you put the vent down into the ducted heating duct beneath the floor? I have horizontally windout windows and do not see how I can use the Dimplex with this type of window.

Barb

5 answers
Pat5zero
Pat5zero

The package has extra panels to window cover, which might fill the window opening. The panels are 200mm wide and about 1 metre long.

barbara d.
barbara d.

Thank you for responding but I just can't visualise how to cover the other 2 triangular sections Left and right side of the wound out window. What then happens when you need to wind in the window? Are there any diagrams to show me?

Dimplex
Ruben R.Dimplex

Hi babara d, could you DM us your email and we can send you a pic as it cannot be attached to the comments.
Thanks

Bill B.
Bill B.asked
DC10RC / DC12RCBW / DC15RCBW

Hi does the dimplex 3.5kw 12,000 btu use less power in the dehumidify mode? I would think not as the compressor has only one speed, unlike inverter a/c. Thanks.

1 answer
Dimplex
Rachel A.Dimplex

Hi Bill, thank you for reaching out to Dimplex, the unit uses the same amount of power in both modes, please let me know if your need any further information thanks

Arnie
Arnieasked
DC10RC (3kW)

Hi there my unit is blowing air out the front , , normally it was cold and hot air would flow outside the air vent but now the back part isn’t turning around to let the air flow out. There was a metal clip on the plastic part that spins .

1 answer
Dimplex
Rachel A.Dimplex

Hi Arnie, Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your unit and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

arnie t.
arnie t.asked
DC10RC (3kW)

I have a Dimplex DC10rc, the front fan part is spinning fine and blowing out air but not at the right temperature, when I looked at the other fan it’s not spinning around at all! I’ve noticed it’s missing a metal clip as I have two of these machines. What do you think is the problem?

1 answer
Dimplex
Rachel A.Dimplex

Hi Arnie, Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your unit and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Jake B.
Jake B.asked
DC15RCBW (4.4kW)

I just recently bought a 4.4kw DC15RCBW about a week ago. It has been running pretty much non stop since first setting it up and now it has started to randomly stop blowing cold air for short periods while the snow flake light flashes. It continues to blow air and eventually the light goes solid again and carries on blowing cold air again . Is this normal ? Should I be concerned ? Are these designed to be run 24/7 ?

1 answer
Dimplex
Rachel A.Dimplex

Hi Jake, Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your unit and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

GrinMac
GrinMacasked
DC10RC (3kW)

The window kit is too short for our window (max length of kit is 100cm) whilst height of our sliding window is 126cm. Is there another window slider part I can purchase? What is the diameter of the vent pipe?

1 answer
Dimplex
Rachel A.Dimplex

Hi, Thank you for reaching out to Dimplex, can please send me an email at rachel.anderson@glendimplex.com.au for me to investigate and provide you with assistance as soon as possible

Sharon
Sharonasked
DC10RC / DC12RCBW / DC15RCBW

Does the DC10RC model ever need regassing? It is not putting out cold air as it should.

1 answer
Dimplex
Rachel A.Dimplex

Hi Sharon, Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Starman
Starmanasked
DC10RC / DC12RCBW / DC15RCBW

Hey I have a 10rc and it leaks heavily from the side drain, it also struggles to cool a small room is there any reason for this?

2 answers
Tammy burns
Tammy burns

Worst product I’ve ever bought so disappointed

Dimplex
Rachel A.Dimplex

Hi Starman & Tammy, Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Sharon G.
Sharon G.asked
DC10RC (3kW)

Do you put water in this unit and where
Was given by a friend who never used it

2 answers
Dimplex
Rachel A.Dimplex

Hi Sharon, Thank you for reaching out to Dimplex, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

charles R
charles R

This model does not need water. Its an air conditioner. Not evaporative cooler

SabinaB
SabinaBasked
DC10RC / DC12RCBW / DC15RCBW

I have switched the air con to heat mode for 45mins and still is cold, won't heat up, what is problem?

5 answers
Tammy burns
Tammy burns

U need to turn the unit around and change the front and back hose but don’t forget to put a hose on the side for the water to come out or it will be all over the floor if that dosent work take it back as mine didn’t work

Dimplex
Angela C.Dimplex

Hi SabinaB,
HEATING & DEHUMIDIFICATION
When the heating or dehumidification functions are used the upper drain plug must be removed and a 16mm drain hose must be attached.
*Drain hose is not supplied.
If you would like a copy of the manual please contact our Customer Care department at customer.care@glendimplex.com.au

Steven S.
Steven S.

Would be good if this was advertised when buying in Australia bought 2 unit for the winter as well as summer and have to buy more to even get it to heat false advertising saying it is reverse cycle and will be taking that up with the relevant government department tomorrow

Samsin
Samsinasked
DC10RC / DC12RCBW / DC15RCBW

Hi I have the above 3kW Reverse Cycle Portable Air Conditioner with Dehumidifier and while heating it goes in to "DF" mode which I think means defrost, but I am wondering if it is meant to be doing this while heating?

1 answer
Dimplex
Angela C.Dimplex

Hi Samsin,
We have contacted the manufacturer with your enquiry and the response was as follows:
"DF mean defrost status. When heating function(It should be used in the winter), environment temperature is lower than the temperature of condenser, there are lots of frost on the condenser, Then the unit will not have efficiary heating air, so the unit will start DF mode to defrost, the compressor will stop and only motor working, when the frost smaller, the heating function will back to work."

Jason G.
Jason G.asked
DC15RCBW (4.4kW)

After reading the manual book, I still don't understand how to use the heater on DC15RCBW.
If I have to attach a drain hose then the hose should have been included.

6 answers
Dimplex
Angela C.Dimplex

Hi Jason,
HEATING & DEHUMIDIFICATION - When the heating or dehumidification functions are used the upper drain plug must be removed and a drain hose* must be attached. *Drain hose is not supplied. The drain hose needs to be 16mm and can be purchased from a hardware store.

kezza z.
kezza z.

Yeah but like Jason said if it needs a hose you think a unit worth $600-$999 should come with the hose needed for it to work

Dimplex
GLEN D.Dimplex

Hello Kezza z
The drain hose is not supplied because customer require varying lengths.

John. D
John. Dasked
DC10RC / DC12RCBW / DC15RCBW

What size drain hose do you need for the heating function. The diameter not the length.

1 answer
Dimplex
Angela C.Dimplex

Hi John D,
16mm is the hose size you require for these models.

Brett O.
Brett O.asked
DC10RC (3kW)

Hello
I have a dimplex dc10rc . Is there anywhere I can buy the window kit for it . The adapter the pipe the window piece. Tried a few places but all sold out or they don't stock them
Thanks Brett

1 answer
Dimplex
Angela C.Dimplex

Good morning Brett O,
The spare parts you require can be purchased directly from Glen Dimplex. Please contact our Customer Care team on 1300 556 816 for price and availability.

Jenny
Jennyasked
DC10RC (3kW)

Can you buy an outlet hose extension? We have the wrong windows and the hose is too short so we get the heat back at us too!!

2 answers
Dimplex
Eleonore E.Dimplex

Hello Jenny
There are no extension available for the exhaust hoses, these units are designed to operate with the length of exhaust hose that is provided with the unit. If you extend the exhaust hose you may damage the unit.

Jenny
Jenny

Thank you!

Jason B.
Jason B.asked
DC10RC (3kW)

Hi have had one of these units for about 4 years, been awesome. Just recently on cooling mode the unit has stopped blowing hot air out the vent hose. The bottom fan FAN1-DOWN has correct voltage coming from plug, same as FAN2 but the red wire returning from fan motor to C61-P2 capacitor has no voltage. Does this mean the motor has packed up?

1 answer
Dimplex
Angela C.Dimplex

Hi Jason B,
If you contact an air conditioner repairer in your area they may be able to have a look at your model and advise if there is an electrical fault. During the warranty period the warranty is a replacement only so we are unable to refer you to a repair agent.

Paul T
Paul Tasked
DC12RCBW (3.5kW)

Hi I have the DC10RC UNIT GREAT UNIT but I’m after the fitting that fits in the window plz I bought the unit but it only has the flex where can I get the fitting thanks

2 answers
Paul T
Paul T

I have the dc10rc not the dc12rcbw ????

Dimplex
Angela C.Dimplex

Hi Paul T,
Please call Customer Care on 1300 556 816 for spare parts.

JJC
JJCasked
DC10RC (3kW)

Do both plug holes need to be plugged when cooling?
Also unit is now fan only, cooling compressor doesn't kick in . We are out of wwarranty..

1 answer
Dimplex
Angela C.Dimplex

Good morning JJC,
Yes both plugs need to be in during cooling. Please see the link below for a copy of the user manual to follow the steps to make sure you have put the unit together correctly.
https://www.dimplex.com.au/product/3kw-reverse-cycle-portable-air-conditioner-with-dehumidifier
Please don't hesitate to contact our Customer Care team on 1300 556 816 if you require further assistance.

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