Dinkleboo

Poor customer service! The type set went to the end of the page or was squashed at times. I ordered 12 books. There was no information indicating that could be a problem. I just got told the names was too long. Take care if a name is 6-8 letters you will get a squashed typeset! They could have contacted me prior to printing!

Replaced books due to Australian post lack of care factor – **Google Review** ⭐⭐⭐⭐⭐ I ordered two personalized books for my grandkids from Dinkleboo, and unfortunately, Australia Post left the parcel outside in the rain instead of fitting it into my letterbox. The books arrived wet and damaged. I contacted Dinkleboo about the issue, and they were incredibly responsive and understanding. They… Read more

quickly arranged to send me two replacement books, and I couldn't be more grateful for their excellent customer service.

Thank you, Dinkleboo, for going above and beyond to ensure a great experience! Highly recommend this company for their quality products and outstanding support.

Enjoyment for the whole family – This Christmas, the gifts from my husband and I, to our great grandchildren, were four personalised Dinkleboo books each. These beautiful books were an absolute pleasure to prepare during the year. They gave me the opportunity to think about and enjoy each of the little ones and their family activities, the whole year long.( I ended up ordering… Read more

twenty-plus books) and on Christmas Day, the joy of the children and their parents on receiving them, was more than I could ever have imagined. Thank you Dinkleboo, for the wonderful concept and the best Christmas ever….Carol Fitzgerald.

Personalised Monster Trucks Books – These books are amazing Beautifully illustrated ,Packaging Perfect ,Fast Delivery & are exactly as advertised . My grandsons and my Nephews will love these books Thanks Dinkleboo ❤️xx

A small, low quality book – I just received a "First Christmas" personalised book. Was a bit disappointed with the it. A small book and looks quite cheap. Not worth the price. For $10 more, I got a personalised book from another company and this one is such good quality and included parents likenesses as well, and amazing illustrations. . Disappointed with Dinkleboo.

DONT BUY FROM THEM BOOKS NEVER ARRIVED – Placed my order at the start of October and was told my books where sent on the 4th and was given a tracking number tracking number still does not work and books have not arrived from what I've read this place takes your money and claims in the books when they actually haven't which is quite disgusting to do that to people I've now emailed three… Read more

times asking what's going on and they keep saying that the tracking will update at the end of the week into the week came still no tracking update tracking number doesn't work just beware if you're gonna buy these books that you might not receive them like I haven't

Used to be good – They used to be great quality, worth the money books. Now they're cheaply made, pages are horrible quality compared to what they used to be. The prices are gone up & now definitely not worth it!

Bought the fairy height chart for my 2 year old granddaughter. It’s lovely, just what I wanted for her room. Great quality with beautiful illustrations. I had it personalised for her. You can tell by the way it was packaged that this business cares about their products and their customers. Thank you for a lovely, quality product.

I am just so impressed. I ordered online a pillowcase with my grandsons name on it. It came within one week of ordering and looks great. The communication from Dinkleboo about my order was also impressive.

Happy KIDDOS – I did a 21 book charity for under privileged kids and they were super excited to have custom books in their name. They were delivered in the time allotted - well crafted - I have made 4 more orders for Christmas presents for my grand daughters & grandson

Don’t buy from Dinkleboo – Not helpful at all sent in an order for some Christmas gifts. Make a little Typo. Notice straightaway. Emailed them straight away and they didn’t wanna help and told me to re order most of us our busy working mums that order things like this and we need to buy from a place that is a bit more helpful

Never received order – I haven't received my order and you can't contact them by phone. Slow to email. Very Annoying as they were Xmas presents for my grandchildren........UPDATE....upon emailing them they actually sent the items out again... finally with a tracking number which I received yesterday. The book is very sweet and will be a delight reading it to my grandson with our names in it.

Highly recommend – Been ordering from Dinkleboo since 2020 and absolutely love them. My orders get delivered and the products are what i have asked for. Ive only had 1 tiny issue, where i got the wrong colour mug but it was handled fast, nicely and with no problems at all.

Very happy with outcome – Ordered personalised book which never turned up but was contacted by seller and new book ordered and delivered in record time. Very pleased with item and service.

Undelivered Order - Twice – Ordered personalised books for my nephews. First order did not arrive. Asked Dinkleboo and they said no tracking number and seems like order got lost. They gave an option to refund or reship. I opted for reship as it's a gift for my nephews. Followed up a few times to get told its shipped with DHL but no tracking number! Got told to wait, which I… Read more

did. Even longer than suggested. I followed up again, to be questioned did it not arrive? Still no tracking number and no feedback where this order is. Honestly the worst experience I've ever had. You can order from ANY company, international or domestic and you get given a tracking number. Here if your order is lost, so be it.

Small book for a big price – Thought this would make a great birthday present. Such a small book for over $20. Very disappointed. Looks like I'm going to have to buy something else now to go with it. Not happy.

Worst Online Shopping Experience – The worst online shopping experience I have ever had. I don't believe the high rate of positive reviews here are genuine at all. I ordered a product from them days before their 'last order before Christmas' date. It still didn't show up. Looking through the reviews I am not the only one that had this experience. How can a company that personalises… Read more

books not personalise delivery, i.e, a very simple tracking code like the vast majority of online shops use? If I had not contacted them they never would have known whether my order showed up or not. Unfortunately, like many others, it didn't. I have been offered compensation by them in the event my order didn't arrive. I have refused it. Instead, I will be advising everyone I speak to not to order anything from this website. They should understand that there is no compensation that makes up for disappointing a child on Xmas day. There is no worse service you could give to a customer than that. Will never ever use this website again and strongly advise others not to.

Disappointed – Purchased cutlery and book and unfortunately auto correct had changed the spelling of Childs name, (one letter different) so I emailed straight away only to be told its automated service and I could have a 10% discount if I re purchased. Very disappointed as I purchased on a Sunday night and email straight away. Don't get me wrong I could have… Read more

picked up the error but it was a genuine mistake of not realizing auto correct had changed it. Very poor customer service

Fantastic books, would shop again and again – The books are brilliant, personalized names, what a great gift...the best experience ever buying on line...I have told everyone about this, and shown all my friends, they love the ideas as well. thank you Dinkleboo.

Excellent Product and Service – Excellent service. I’m really impressed with the quality of the books and of the plate I ordered as a gift for my nephew. I love that the pictures resemble he and his Mum. my order arrived really quickly too. I love to celebrate a great product and service!

Plate, bowl, cup, mug, cutlery set – Looks lovely, however the colours cave out lighter than I expected. I chose a turquoise green for the name and it looks more like bright yellow/ fluro green. One of the backgrounds were meant to be a lilac colour but look very, very pale people, it doesn't pop or stand out. If just suggest going a shade or 2 darker than what you actually think you want. Definitely don't choose yellow, you won't see it.

Such a beautiful book – I orded this book for my grandson .it is absolutely amazing thankyou ,we will get hours of enjoyment reading this together. I will definitely order more .love that its from Australia. Thankyou .kay loffman

Great quality books at great prices! – I ordered 7 books (a combination of hard and soft covers), all arrived together and very quickly. The quality of the books are amazing for the price. I will definitely be ordering more of these for gifts! Highly recommend this company.

Fast processing and great quality! – I ordered quite a few personalised pencil cases and books on a Friday night and received them all the following Wednesday, so 5 days later. That was processing and shipping time so im very impressed! The quality is great especially for the sale price i paid. The kids are going to love their gifts. I can't wait to see their faces.

2nd time purchasing a photo blanket – Highly recommended this business. The blanket pictures are so crisp and clear. Will certainly return in the future. Love them!

Labels printed wrong way around – Very disappointed in follow up service when I advised labels for presents were printed the wrong way around. Won’t use Dinkleboo again.

Disappointed – Purchased some Christmas tree decorations and a snow globe all with photos I had chosen, on the web page they looked great but once receiving them they are terrible quality and a lot darker to the point you can’t even see my daughters face. I also paid the rediculous extra shipping cost to make sure I got them in time for Christmas allowing for… Read more

COVID delays and they did not turn up until a week after Christmas. I would not suggest this company and would advise people to look elsewhere.