So impressed with product and speed of delivery
I ordered 6 books for my grandchildren. It was easy to put together on the website. I got the books today, was so impressed with the quality and how quickly the books were delivered. I highly recommend this company. Thank you I cant wait for my grandkids to see the books and will definitely order again in future.
Fantastic product, cheap price prompt deliver only about a week from placing order to receiving 2 personalised books at my door.
I had Read a few negative reviews around quality and delivery and originally had trouble making payment through paypal took 3 attempts to process, so didn't expect much based on these things and the cheap cheap prices. But was willing to take the gamble.
Over all I was Very impressed with the delivery speed and quality of my order cannot fault, Simple storey lines and adorable illustrations
Don't waste your money!
I bought pencil stickers for the kids pencils not even 5wks into the school year and they are already peeling off. I have bought from other companies and they last the whole year and more. But thought I would try Dinkleboo as it saved me abit on $$. Waste of money not even lasting 5wks.
Too much time wasted on phone calls and emails.
Lost half my order I work in child care so ordered early before everyone left for the year. Lots of emails no answer finally got someone, said sorry we will resend, great waiting, waiting got hold of them after several attempts and lots of wasted days, how do I get a refund? you cant if you don't return items that you say didn't arrive, all personally named so definitely don't need two lots if they think I kept them which is the impression I got, Lesson learnt don't order again, several people said they had trouble with their orders but I didn't listen.
Great customer service
I purchased name labels and my previous address of 5 years ago was set as default. After a week of not receiving the labels I emailed them. Dinkleboo postage is very quick so I knew something was wrong. A lovely lady named Hayley said they had posted it over a week ago to my previous address. I was in a panic and emailed her. She very kindly-at no charge- is sending the labels again to my correct address-even though it was my mistake. I am a kindy teacher and I always recommend parents to purchase labels from Dinkleboo for their stationery items. I definitely recommend.
- Verified customer
Fast delivery, nice products.
Their customer service is very good, I did have a problem with one of the books having creases in a few pages, I messaged them and within 24 hours they replied and are sending a replacement..
I bought snowglobes, books, a bottle opener, a cooler and a chopping board, all personalised. The snowglobes are great, thick and sturdy. The books look great, bright colours and pictures. The bottle opener and can cooler also look great, clearly labeled/sketched on, not blurry or crooked in anyway. Everything but the chopping board was delivered 5 days (including weekend) after ordering! Will be ordering with them again.
Sent my photo book to some random person
Dinkleboo sent a photo book that was made for a friend to a random person in another state. They wouldn’t admit their error and said if I wanted another one I would have to pay for it.
They wouldn’t contact the person whom they sent it to to try and recall the photo book. This has photos of my children in it.
Extremely poor customer service and you get what you pay for.
I would recommend Photobooks Express or Snapfish as I haven’t had any issues with them.
Love the labels
I have ordered all my childrens labels off Dinkleboo, I love the colours, the picture options and not to mention the price!
I always stock up when they have sales on and my girls love picking what design they want!
I have not experienced labels falling off of containers or fading etc but I handwash all of my childrens bottles etc.
I also brought personalised christmas books which i thought were amazing value for money not to mention my kids love having their names in a book.
I have recommended this website to a lot of friends and family aswell as purchased gifts for them.
Will def order more again soon!
Labels where the print comes off in 1 month? Updated
Update : I complained to Dinkleboo and I must say the customer service is EXCELLENT, hence the 3 stars.
Even thou it had been sometime since my purchase, they (eventually) offered me a coupon to order again for free. I did but had to pay postage. SAME problem - stick well , print comes off. I contacted them yet again just to give them feedback. If they don't know, how can they fix a problem? AGAIN excellent customer service!! They said that they had identified a print problem with my batch and another offer for free labels (more than I bough...
Don't purchase the 'dishwasher safe' labels... because they're really not
The good: Their customer service (once you have an issue) seems to be good - prompt and willing to help (although their email response and understanding about how customers might use their lunchbox labels could use some work "Labels are dishwasher safe. However, when using a dishwasher labelled items should be placed on the top shelf and the dishwasher should not be set on "high temperature" settings." )
The bad: Their vinyl labels are terrible if you're looking for a product that actually retains the ink printed on it. I specifically purcha...sed these labels as they indicated that they were dishwasher safe but the ink has washed off after 2-3 dishwasher visits. Also having an issue with the ink rubbing off on the small labels (our kids used them to stick onto their school pencils). Overall, would not recommend (even if you find them on sale via Groupon) unless you enjoy blank labels on your kids lunchboxes.
I ordered a book from Dinkleboo and looked over it and seen an extra letter was added to a word but when I went back to correct it I accidentally hit accept. I immediately chatted with someone online who said no changes could be made even though it had not gone through, I called the company to see if they could correct it and waited for 10min until I got a message that said I needed to leave a voicemail and they would call me back and STILL have not received a call. I understand I made a mistake but I also tried to get it corrected within plenty of time. Completely disappointed
I gave up and got a refund
I bought a voucher from Groupon, for a 20 page photobook, 20x12, hard cover. The price was about $18 so I thought it was pretty good.
With some excitement, I logged in to DInkleboo and began working out how to make my lovely photo book of our xmas holidays in Thailand. OMG what a shocker of a site. Not intuitive at all. Very confusing. I could not work out how to upload photos, then I couldn't find how to do simple templates and then, well, trying to make it all work was just too hard.
It was so hard, I contacted Groupon, told them the story and they gave me a refund. Thanks Groupon. I've now gone on to Snapfish and the job was done easily. It just so happened that Snapfish had a half price discount, so it cost me $19.90 anyway!!
Very poor quality for photo book
I also ordered a photo book from Groupon with Dinkleboo. Was so hard to load photos and move them into the correct order I nearly gave up. Six months later had another go and finished the book which ended up costing an extra $69. Book came quite quickly and was so disappointing as the photos didn't fit the pages, half a person face on some pages, and some look way out of proportion. Very poor pixelation of the photos when my camera has 12-megapixel and the photos used were very good quality. Would never use them again as waste of time and money. Incredibly poor product. I have done a photo book with another company and they were great. Forgot the name so bought this. Never again.
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Questions & Answers
how fast has the delivery been for everyone? It's my brothers birthday in 4 days and I just ordered a personalised book for him but I'm worried it won't come in time, should I get something else just incase?
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