DinoDirect

Do NOT buy anything from DinoDirect if you value your time and money – I purchased a dash cam from DinoDirect online on the 10th December and they failed to send it. In March I was told to give it a few more days as the stock was on back order. On April 4th I managed to get through to them on online chat (I cannot chat with them again now as my membership status is too low but I refuse to pay more for that… Read more

privilege). I was told that the refund would take around 10-20 business days. In the last two weeks, I have sent messages to their online case system and emailed them and have not received a reply.

Long wait – I am on customer support live chat. There is according to the screen 1 in the queue. I have left the site on for 3 days now and still waiting. Do not tell me that is "be with you shortly" But then I have been waiting since October for delivery. How patient does one have to be .

Liars, Cheats, and Thieves. Do Not Trust them – Paid money on 10/10/2016 then was told their distribution line messed up. Asked if I'd wait or want a refund. Opted for a refund. They said 15 days. One month has passed. DinoDirect won't answer emails, a 'live chat' feature was disabled. Communication is nonexistent. It's only a relatively small amount of money but if they do this to a… Read more

million people worldwide how big is the profit?

Dealing with Chinese online business is totally frustrating.

This is my third negative event.

I'm going back to 'in-store' buying.

10/10/2016 and now, still waiting, 6/09/2017.

Near one year..and waiting.

Shipping is fast and product quality is ok – Received my package 10 days later after payment, though I chose free shipping service. Much more faster than geekbuying and gearbest. Flashlight works great.

Purchase of Curtains – We are so pleased with our new curtains,they're unique and made beautifully.The photo and information provided on-line was an accurate presentation of the item I ordered. Packaged neatly, Delivered quickly. Thankyou for the excellent communication and customer service. This was an easy transaction with no complications. The item was on sale and… Read more

after weighing up the cost to make the curtains myself, I decided the risk was worth the on-line shopping experience.

NO Problems with this company – I personally didn't have any problems with them. I always received my goods on time and never once had anything lost. I did have one parcel that took quite some time to arrive, but in saying that I have ordered quite a few things and with only one problem I think that is pretty good. Got everything on time and correct one late parcel, but they were on to it straight away once I emailed them.

What a nightmare will never buy from them again – I purchased a generic branded smart watch 10 months ago and the battery started swelling and the back of the watch came apart due to that. When i contacted them by live chat they said their site didnt state how long the waranty was on any of there products and then proceed to tell me it was only 3 months. I then asked them to replace or refund… Read more

the money as their site is missleading and deceiving the customers who purchese products off there site, not to mention that this watch could explode and cause personal injury or fire.

There response was to give me a good discount on the next product i buy.

No thanks as the saying goes once bitten twice shy.

Buyer beware as this site is not only deceptive but the products purchased off there come with watever waranty they want to give you.

Extremely Poor customer service - Refunds are impossible!! – I purchased a Chuwi laptop from this online store, and paid the extra for express shipping. The ordering process was good and it showed a tracking number once shipped. Unfortunately the tracking number didn't work, so I left it for a few weeks, trusting it would arrive just a fault with the online tracking but when I contacted them they said it… Read more

could not be delivered to a PO BOX needed a physical address and they had tried contacting me. I had no Emails or phone calls from them.

I asked for a refund, they said they would give me discount to ship, I asked again for a refund. They said discount again - Asked how much they said $8. Once again asked for refund.

Turns out they then shipped the item to me TO MY PO BOX!!! (Which they were unable to do apparently). Have once again asked for a REFUND and return. Completely terrible service.

I also buy a lot from dx.com and had an issue with an item I purchased there recently - Once returned they VERY quickly provided a replacement and refunded my shipping money. Can purchase from them with confidence unlike dino direct :( Its a shame as dino have some good products, just not backed up by good customer service.

Good cheap junk seller – I've purchased quite a few bits and bobs from this supplier over the years. LED lights, batteries, torches, PS3 controllers... usual assortment of electronic junk. Never had an issue, very happy with what I paid and what I got. The stuff always takes ages to arrive, but then again they do state that it will take ages to arrive (15-30 days). So no… Read more

surprise there either.

I would not use them to buy expensive items, nor would I purchase expensive items from any other mega overseas reseller. You get what you pay for. It's not rocket science folks.

If you can't afford to throw it in the bin don't buy off the slow boat from China, your local store needs you too.

Perfect example of what not to buy! – Almost unusable. Why? Because there is no operating instructions, the maker does not answer emails, the supplier (Dino Direct) cannot supply an operating book. The phone itself appears OK but without a book the features cannot be accessed.

Stay away from this company at all costs!!! – I bought a front light for my mountain bike from this company recently and it was the worst purchase I have ever made. It took over a month to arrive, came with a US plug for the charger despite me living in Australia, and the battery pack disintegrated and broke on my first use. I was cycling along and all of a sudden the light went off. I put… Read more

this down to the charge having run out, and as I said before I had no way to charge it pre use as the charger is for a different country. However when I got home I looked and could see the battery pack case was bulging and when I opened it the battery was completely burst and in pieces in the bag.

I had already contacted this company regarding the wrong adapter being sent and they had told me to go buy the right one and tell them how much it was. Unreal! Why not just send me the correct one in the first place??

I have thrown this shoddily made piece of tat in the bin and will be buying something from a reputable website next time.

My opinion is that if you want to waste your time and money then go to dinodirect, however if you value your hard earned cash and sanity stay away.

Awful awful awful.

Avoid, avoid. I repeat, avoid these scammers – No despatch of items. Stories change from 'carefully checking your order' to 'item out of stock' to ' we very busy.' It's all lies. Rip off site. Items paid, money taken but not despatched. Computer generated customer service replies. Thieves. Nothing more, nothing less. Avoid, avoid, avoid!

Avoid DinoDirect At All Costs! They Are A Disgrace – Drag you on, don't respond for days and give you a tracking number for a random customer in another country.

Disgraceful service! – I have a receipt for an item from DinoDirect dated 4th Jan 2015 and it is now 02/03/15 and still no sign of the item! Their complaint system is ridiculous and clearly designed to divert you from a result and their customer service in non existent. Whatever you do - don't buy anything from them and tell your friends too.

Don't buy anything from them!!!!! – I bought a 2 camera crash cam from them. They double dipped on my credit card and when I asked them about it they only wanted me to buy more, not refund the extra money as they should have. The camera worked but its default mode is Chinese. When you and if you are able to set it to English (most common language in the world by most countries) once it power downs and is restarted it goes back to Chinese or Russian. Biggest waste of money!!!!

Dont make any purchase transaction frim this online shop...!!! – I do transaction from this online shop like 2 month ago.. And after 1 month they sent me an email they run out of stock of my order.. And until now i dont get any news how is my order going.. I try to had a live chat with dinodirect this morning.. But is useless... They disconnct my chat when i asking about my order.. Very disappointed..

Woeful Custome Service – Will never buy another thing from these rip-off merchants. Firstly, after accepting my order, they advised (after my enquiry) that one item was out of stock and discontinued. The effort involved in getting a refund was time-consuming, frustrating and horrific. A car camera which was part of this order was found to be faulty (would not hold a… Read more

charge) They wanted a video to verify the problem. How the hell is a video supposed to prove that a product does not charge? Now they are asking for a payment of $20 to cover the cost of sending a repllacement unit. So I am expected to pay 50% of the cost of the camera to cover their Warranty costs !!! This saga has gone on now for over 3 months. Do yourself a favour and give them a huge miss!!!! nothing does not hold a charge

Tailor made cocktail dress – I sent in my measurements and had a cocktail dress made for A$120 and it arrived oversized unproportionally made and colour was not what I chose. It was gaudy darker than the colour that was shown in the picture. I could not get anyone to help me at all. Do not deal with them!! They ignored my trying to get in touch with them. There was no way I could get in touch with them about the problem of my order.

Dnodirect! – I purchased a charger for my phone. I chose DinoDirect because they had tracking, the price was good, and I could pay with paypal. The delivery time was 3-5 weeks. All good. The five weeks passed, and I enquired and was advised that as there is a battery it is much slower. take another week. There is no battery. Then I contacted again,… Read more

take another week. THis would push the time outside of the Paypal resolution process, which means that you have lost your money.

I lodged a complaint with paypal, and this is being resolved as we speak.

They now say another 2 weeks, and that I should remove my complaint with paypal. nope.

They also said my package was stolen from my mailbox... nope, sent to a parcel locker... LOL

DONT BUY FROM THEM - simple

The good haven't arrived, and I wished i read the reviews before buying from them.

Horrible outcome, money and time lost. Appalling condescending customer service, and still no sign of product.

Don't expect a refund – I ordered from Dino Direct at the end of March 14 a 7 inch tablet paying with Pay Pal. It arrived in reasonable time but failed almost immediately. I contacted them and complied with all their many requests.and instigated the RMA return process. This turned out to be completely futile,nothing happened, now they just ignore my emails completely..… Read more

If the delivered item fails the chance of getting a refund appears to be very poor. The specs were good and the price reasonable, it was a mid range tablet It failed after about 90 minutes use.

Despatch and Delivery times – Have ordered a item on the 28th of April and they have taken my money and sent a email saying payment was received on the 5th of May. When I go into order tracking they have not even picked or sent the item. They have a 3 day turn around for normal items it has no been 11 days since payment and order approved and it has not been despatched. I also… Read more

paid extra to have it delivered in 10 working days.

What is stated on web about packing and delivery is not correct

Never buy from these disgraceful people. They sold me a 2 copies of a Samsung S4 made in China origi – It was advertised as Original Samsung Galaxy S4 for G3 and G4 net 16 G and after 6 weeks after paid for everything was delivered? Nothing worked properly. Charges were wrong. One was not working even with plug adapter. Batteries were draining within few hours. Software was fake not Samsung. No manuals, no warranty. I paid US$799 + US$30 for… Read more

dellivery for two cell phones. Tried to return them back and they denied my request. I still have the cells after 5 months at home as a scrapped hardware and software. Useless merchandise.

Copy (Replica). Charges, batteries, software, expencive, not worth more than $50 each.

Led light bulbs – Why does it take so long to deliver items i purchased and paid for? I have waited for nearly three weeks and still my order has not arrived.Can you please tell me when? I am intending to order more, but if i have to wait for so long, then I might have to think about it

Waring Waring Do Not Buy From Them – I pay the extra mount so if any problem with goods I need not pay for the refund. I received the item which was faulty. Without telling me, they refund 50% of the amount that I pay goods. When I question why? As I what’d a full refund for the faulty goods and for them to pay for the return payment as I paid the extra amount. After three years… Read more

of getting nowhere I got in contact with the Hong Kong Consumer Affairs for their help. I finally got a full refund with there help.

They take your money and send you sub-stranded goods.

Buyer Definitely Beware – I made the mistake of attempting to purchase from this website some time ago - it took nearly 6 months to resolve the dispute through paypal when the items I ordered never arrived. Pay no attention to the automated emails they send out - they have no intention of refunding your money or assisting you in any way. This company are shonky and… Read more

nothing more. They will take your money and not give a thing in return. If you do choose to throw your money away, make sure you do it through paypal and if you haven't recieved your item within 20 days LODGE A DISPUTE and FIGHT IT. It will be the only way you'll ever see your money again.

Will not honour any purchase

Still no delivery, ordered on 23/9/2013,very small item – 16GB Micro SD / TF Card with SD Card Slot Adapterx1 Item Number Product#25225899-DD I have sent emails,chatted online with the rep without success, it is now 20/12/2013 and still no delivery, unfortunately I left it too late for a Paypal resolution.I have had no communication from DinoDirect, I have dealt with them before so I expected slow delivery but not no delivery. No delivery

Do not buy anything from Dino Direct! Imitation Products & Refusal to Pay Refund for Returned Item – I purchased some shoes that I was hoping to wear to my wedding off this website. Shoes arrived but were apricot instead of champagne in colour and clearly an imitation copy of the brand I thought I was purchasing. I contacted Dino Direct who IGNORED my emails until I opened a formal case with Paypal. Correspondence back and forth via email until… Read more

Dino Direct agreed to refund the full purchase price and original postage for returned product. I spent another $35 sending back a imitation product. This product has been received by Dino Direct yet 20 days later I am still waiting for my refund! What a joke. Never again. Buyer be warned!

Colour, quality, fabric, brand

You have to wonder why the majority of the reviews have been rated as TERRIBLE? – I ordered 5 jumpers from Dino Direct nearly 2 years ago from which I was really happy about, the prices were decent and the style according to the advertised photos were just awesome. A few weeks later I received an email informing me that 1 of the jumpers I had purchased were out of stock. I was asked if I would reselect. I told them that I did… Read more

not want to reselect and asked if and when it would be restocked, they did not respond, 3 days later I received the very jumper that I was asked only days earlier to reselect on, how Hilarious. Also I ordered an XL size and received possibly a small to medium sized jumper, not to mention the quality was not as good as the advertised photo. It was as though the jumper was a knock off piece or imitation to the real thing.

I am absolutely wondering where is the organisation in such a large online company?

Nearly 2 years on and I have not received 2 of the other jumpers I ordered. I tried to chase it up before, but the process was so ridiculously slow why bother.

Just know that if anyone is considering buying from Dino Direct Note that more than likely you may encounter poor quality service whether it be a poorer quality product, lack of communication, OR NO product at all. What a hassle..... Non Existent 2 differant products never received - Poor and Slow communication - The products I hadreceive were not what was specified.

Not Happy – Dino Direct delivered the solar pond fountain I ordered but it came without instructions and missing a part. I used the review site a few days ago hoping someone might be able to give me an address for return of the fountain as its not useable. Please can anyone give me their address for returns? If you're reading this, Dino Direct, I'd… Read more

really appreciate your help. Your Returns site on your web page is decidedly user unfriendly. My order number is 132328980-DD Undecided until I get help from Dino Direct

Disgraceful and bad customer service – I bought a cat carrier from them about 6-7weeks ago and even got DSL for express deliver, but I'm still waiting my order! I already asked their customer service and she said it takes about 2 weeks to prepare and deliver it. their service is absolutely disgraceful. they didn't give me DSL deliver number, e-mail, anything! never use them. I'm sure they will disappoint you.

Will never deal with these people again – I do not want to waste too much time writing about poor service thats already wasted my time. However, I think its important for other buyers be made aware of this disgraceful service. I purchased an item earlier this year and after a month or so, the just refunded my money. No communication at all. I thought I will give them another gone recently… Read more

and now a simular thing has happened. Its been over a month and no item. The tracking number was invalid so I couldnt track it. So I contacted them and they said that the item was returned back to them by customs and now they will resent the item to me and have a new tracking number in 3 days. What! I waited well over a month and now I have to wait 3 more days before they send it and provide a new tracking number? Oh, and it will then take around 25 days to get to me. Great!! So, I asked for a refund. No, they cant do that because its already been sent to me. But hang on, I thought they said it will be processed for shipping in 3 days? They are liars, just plain dishonest and provide a disgraceful service. Anyway, I hope I get the item in the next month. Regarsless, I WILL NOT be buying from them every again!

Not happy – I ordered a dog car hammock in August & did not receive it until 10th October!! AND they sent the wrong colour I only ordered from them to get te colour I wanted & now I have a ghastly orange pattern ( I ordered blue pattern) one for my new car!! I cant find any easy way of contacting them & neither do I want the bother of returning it and waiting… Read more

another few months!! my dog will be too old to use it by the time I get it!! Not happy jan !! I will not order from DINO DIRECT again! I have not had problems with other places I have used in the past CT.

took too long & was the wrong colour!

Purchased order out of stock- dino direct wont refund money paid – I purchased an item that was out of stock. They never communicated with me. I found out after a month of purchase and logged in to dino account. I requested cancellation of order and refund of payment. They responded: : Thank you for purchase at DinoDirect. We have issued a refund $44.38 for your order MM91502949-DDM as a Dino Wallet Balance. It… Read more

will appear in your account within 24 hours.

Your Dino Wallet Balance can be used for current or future purchases, we store the available balance so you can view it at anytime.

Additionally, Dino Wallet will help you make quick, easy, safe purchases, have no fees, and never, ever expire. You can deposit funds into your Dino Wallet and Get Rewards as well.

If your refund doesn't appear in Your Dino Wallet, and the processing time has passed, contact us for further assistance.

Please log into My Account and view more information about My Dino Wallet. For free consult customer service 24/7.

Thank you for choosing DinoDirect.

DinoDirect Support Team

I emailed a few times saying I just wanted money back into my paypal account- no answer from them

Never received the product – Dinodirect is the worst online company I have ever bought from. A couple of weeks from when I placed my order, I received an email telling me that the transaction was finished but I never received my product! I send them an email but they never responded. WARNING: Never buy from Dinodirect! price everything

Cheaters – Warning to all Australian, do not purchase any thing from this company, they are dishonest, and cheat, nearly one year now and did not recieve rest of my order, and not only this but i recieved a jacket which s faulty and the other one they cut the tag that s sawed at the back of the collar and instead they hang a card with different size around the button, i ordered XL and the sent XS. DO NOT DEAL WITH THEM.