- Verified customer
Chasing refund - no responses
I've been chasing DF (after they continue to ignore my emails of falsely promising to get back to me ASAP) for over 2 and a half weeks regarding refund for the tickets they sold me with now defunct airline (over $1,300). As a long term (till now satisfied) customer (I have been purchasing several times from them over the number of years) I find this appalling and I would at least expect they keep me posted about the process, next steps etc. Still in the dark.
- Verified customer
I used Direct Flights to book several trips over the last few days and found them to provide excellent customer service. They were easy to use and very attentive - I will definitely use them again!
So far faultless
We required business class tickets which involved several legs. It was easy to pick out which flights suited us and proceed through the system. We had no trouble completing the booking which we thought we got at a very competitive price. I especially liked the attention to detail in that we received a phone call confirming my husband's name on the passport as it was slightly different to his payment details. When all was confirmed we received our e tickets. So far very happy
Booking never happened
Cant confirm your booking. Spent ages trying to navigate through their faulty website to be shown a page with no option for credit card payment and finally an error message advising you not to book again and that someone would call the next day. No one called! I sent an email, no one replied. The ticket price went up, I lost out, waste of time
Have taken the money out of my card, but still hasn't issue the booking confirmation more than 12 hours after
I booked with Direct Flights beause they were cheaper and the review seems to be ok. But my experience has been really bad so far. What a nightmare trying to call them and talk to their online chat to resolve the issue.
I made two bookings, first one for myself. No issue, confirmation and ticket was sent shortly.
Then booked another one for my partner. I paid with amex, the window freeze (just white window) after I have entered my card detailed and confirm payment. I checked my Amex account and direct flights has already taken the payment. SO ...
- Verified customer
Great price and services - could not ask for more!
I bought two business class tickets to go to UK last week and could not be happier!
The price was very competitive and after sales services was also top class. In particular, Direct Flights displays the fare conditions ie the change/cancellation charges clearly and I was unable see or find these conditions easily on most other online booking sites.
Thank you Direct Flights and I hope I could book with you again.
Stay away from this liers
I tried to find the best possible flight to my husband and two children. My main goal was to have one airline company throughout the trip. I searched through different websites and found, as I thought, an ideal option on Direct Flight website.
I read all details several times and proceed with my booking. According to DF, the whole trip should have been via Emirates. I paid in full and was pretty happy with my booking.
After that, just in case, I decided to verify the flight on another website and to my surprise found three different airlines o...
We wanted to travel from Melbourne to London during June - July. Prices were cheaper than other web sites. Haven't had to use their customer service but would hope they were helpful and knowledgeable!!
Just hope flight times do not get changed and the experience is worthwhile.
Customer service staff-Efficient and patient
I checked the fare online and called the office. The call was attended to immediately and the fare quoted was higher than online quote. The staff stayed on the phone patiently and assisted me till I completed my booking.
Very quick to respond
The fare originally selected became unavailable when I was processing it online but an operator was quick to contact me with an alternative. Only slightly more expensive. All the dealings with the company were very quick to get back to me by email. Only disconcerting issue was it was usually sent by differing consultants but I guess that is why it was so responsive. Overall a good experience and a great deal cheaper than through the airline.
booked a flight to Dhaka using direct flights from Sydney. paid through PayPal. After few hours received my e-ticket. confirmed the booking with Malaysia Airlines. Also got 40kg baggage allowances. Reliable site. 5 star!
I have recently used the services of Direct Flights
I have always been dubious in using a third party to book flights - always preferring to deal direct with an airline
Direct Flights were offering a cheaper price than all competitors.
I decided to try out this alternative option
I was pleasantly surprised to see how quick and easy it was to make the booking - with confirmation of flights within a very short period
My experience has been a very happy one.
I can recommend their services.
Good prices & service
Our second time booking thru Direct Flights: close if not best in market pricing. Their processes for booking flights, electronic confirmations & ticket issue have been very good. We have been very happy to use this service.
Cant believe how difficult they are to deal with
Shopped around for QF1/2 flights to/from LHR after being offered FLEX coded tickets by the 2 major agents .. found a $200 cheaper booking with them on same fights and incorrectly assumed it was FLEX as well .. turned out SYD-LHR was SALE so cant upgrade via points .. LHR-SYD was SAVER so v expensive to upgrade using points! It took them then 5 days and heaps of calls/chat sessions to get back to me with costs to upgrade to FLEX .. would not recommend
Don't always go for the lowest price.
I recently wanted to make a future booking for a Flight in February 2020. I did the usual routine Google for cheap Flights. got a whole menu of companies wishing to become my new best friend. I chose the cheapest and the nightmare began. I made a booking. and paid by card. Wanted to get a receipt or confirmation of flight and payment. If I was flying within 24hrs they would get back to me asap. If flying within two weeks I would get a reply within 72 hrs. Please do not ring office frequently because the staff are too busy dealing with oth...er flights. Bingo, Cancel, ring Direct Flights. Straight away booking made, needed help concerning spelling of name, no problems.Very pleasant lady answered and she was able to help me make my booking smoothly and a pleasure. Tickets and flights,done. Cost difference negligible Peace of mind fabulous. Thanks to Direct Flights. I will look for you in future.
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Questions & Answers
I've been chasing you guys (after you ignoring my emails of falsely promising to get back to me ASAP) now for 2 and a half weeks regarding refund for the tickets you sold me with now defunct airline (over $1,300). As a long term (till now satisfied) customer (I have been purchasing several times from you over the number of years) I find this appalling and I would at least expect you keep me posted about the process, next steps etc. I hope I will be hearing from you at some stage.
What are you asking for me to send a picture of my card details or my passport? There are many companies that operate online only and they have never asked for this as you have, claiming that to be the reason why
My wife requires assistance boarding and departing from the plane as she has to use a mobile walker and can’t use stairs can this be arranged.
Sam G.Direct Flights
Hi, can you please contact us via email email@example.com with your booking reference number. Because we need to pull out the booking need to check with the airline if needed.
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