Direct Flights

In short, avoid at all cost... Basically you better click at all the t&c because there are stupid clauses that do not make sense. Also they are not in aust even with a .com.au as I can't liaise until 8pm often.

Finally a positive outcome - update to previous negative review – Update to earlier post. Like others, we had a smooth booking experience. When we finally decided to cancel out flights due to the Covid pandemic, we were told to wait 3-4 months for the refund. We waited a lot longer than that and sent emails to check in regularly. To Direct Flight’s credit, they always responded to our emails courteously during… Read more ·  1

an obviously tough time for travel. We did become impatient and almost gave up when out of the blue we received an email to say that our refund was coming through and it arrived in our account a couple of days later. Hang in there if you’re waiting for a refund, it should come! Thank you to Direct Flights for staying true to your word.

Good price. Straight forward – Booked a trip to Canada with them. Their search engine found a better price than other sites. Booked with them with the the backup of credit card security. The booking correctly showed up on the Air Canada site without delay, and the agency contacted me promptly re documentation. Did not need to make changes, so I cannot comment on that.  Show details

Refund - well dealt with in difficult situation – Refund - well dealt with in difficult situation No extra fees were charged other than the ones that I was aware of Return flight Brisbane to Cape Town Good experience it met my expectations. Had to get a refund due to cancellation relating to Covid the cancellation was easy and well handled. Communication was excellent. Show details

How is this terrible company still operating – Same experience as the vast majority of other poor people who have had the misfortune to be lured to Direct Flights by cheaper pricing. Same story, prices were better than we had seen, signed up, paid, and then NOTHING. We are traveling with friends so we needed the flight confirmation. The phone went unanswered for LONG periods and finally, an… Read more

accounts person who had poor English said we would get a callback, never happened The only good outcome was that we knew the Flight details so we took a gamble and called Emirates who were fabulous, They took the time to find our flights and send copies to my wife who can now sleep! The only thing Direct Flights focus on is getting your money. After being paid, you don't exist. My strong advice is to book directly with the Airlines or if you can find one, a reputable wholesaler and READ the T&Cs,s (ironically, the airlines we were to fly with do have reasonable refund policies for medical flight cancellations (we told Direct Flight we could provide proof that my wife has been diagnosed with Recurrent Ovarian Cancer and needed treatment when we were planning to travel). Direct Flight told us that their T&Cs superseded the Airline Policy and they do not provide refunds based on Medical reasons for not being able to fly. Our advice is to thoroughly check the T&Cs of Flight REsellers like Direct Flight who have specifically removed the opportunity to receive a refund based on what is a proven and ongoing medical emergency.

Deceptive, Deceitful Fraudsters – We bought airline tickets through DF 3-1/2 years ago. Flights cancelled because of Covid. Requested a refund which we knew would take a little time to come through as airline had to go through rehabilitation process. After being fobbed off time and time again we checked with the airline and we were informed that a refund authorization had been… Read more

sent through in December 2022. So for 7-8 months DF had use of our money and deceitfully hid the fact that our refund was able to be processed. When we informed them we actually had the refund number then all they said was that they would "process" our refund. (No mention of hiding the refund from us). Of course no refund received. We took affirmative action and got in touch with Fair Trading in the state that DF was registered in and finally after some further threats of action we were prepared to take got our money back LESS $1,000 (our tickets came to nearly $12,000) for "SERVICE FEES". We will never, ever go near DF again; in our humble opinion such fraudulent behaviour should be rewarded by deregistration and possibly prosecution. So, if you are in the same position as we were, start with Fair Trading and work up from there. No good just asking DF, they are enjoying the benefit of YOUR money.

Still Waiting For Refund - Waiting 3 Years Do Not Use – Me and my mother have been waiting 3 years for a refund from direct flights due to cancelation for covid. They say they are "Processing" the request and then you don't hear anything. Do not use this company!! 0 stars - terrible Show details

Thankfully I am able to get my problems solved through webjet agents. That is why I hardly book directly from flight centers that are cheap which I usually do. This agent not only resolve the horrendous experience I had with the frequent cancellation of the flight, but they have been professionally tactly and helpful in the same time. No hesitation to use webjet again! Show details

Terrible service, never will go to them – They screwed me over, missed my flight and had to delay my wedding. They took no responsibility for it. Had to wait for over a year to get any refunds back. Still didn't get my full amount back even though it was their mistake. Basically the itinerary that was provided to me wasnt complete. It didn't have all the stops mentioned. Show details

Worst service and processes - Stealing people's hard earned money – Another victim of this customer exploiting business. They are stealing people's hard earned money. I had booked a Malaysia airlines flight through them which got cancelled because of Covid. I followed up with Malaysia airlines and managed to get a full refund after 2 years of continuous follow up. Since, the booking was made through direct… Read more

flights the refund had to go through Direct Flights. Direct flight took more than 4-5 months for processing the refund after it was processed by Malaysia airlines and on top of this terrible service they deducted around $250-$300 in the name of cancellation fee even when Malaysia airlines provided the full refund and there was no effort made by direct flights for this refund. They stopped responding to my emails when I requested for the rest of the amount to be refunded.

Stay away from them as they are one of the pathetic agents to deal with where customer service does not exist.

If there were a minus number of stars Direct Flights would be down there – Due to Covid my flight and holiday was cancelled in March 2020. Forward to Feb. 2023: After three years of pestering weekly, I finally received my airfare minus $110 'service' fee, which was agreed previously as only $77. I even contact AFTA who may have helped but I think it was just my persistance that got me over the line. My friend who… Read more

booked same flight, same holiday is still waiting - March 2023!! Go figure!! Again AFTA is useless and has stopped replying to pleas for help. Never use this company under any circumstances!!

Never expect a refund your money isn't protected – I am a travel agent myself and I'm quite disgusted at the fact that this company receives refunds and holds them for their own use. My own mother as well as a very close friend booked through them and both had to go to extreme lengths to get refunds. My friends refund is still pending from a flight that was booked 3 years ago. As an agent I wanted to advise people never to use this service because a service it is not. Show details

This company should not exist at all – Booked a flight to Europe in August 2019 despite having made several contact attempts. I still haven't received my refund. Made the decision to take legal action against DF!!! Show details

Terrible company no refunds after 3 years – Still waiting for a refund for over 3k. Keep saying sorry i will refer you to higher department and nothing ever happens. One time i got an email saying we are ready to process refund you have to pay a 110 dollar fee and we can send out refund. I was stupid enough to pay it and guess what no refund yet it has been over year i paid that extra 100… Read more

dollars. Terrible company, don't bother using this company better off going direct its worth the hassle.

Totally merciless and unprofessional team – On 17/03/2020 We purchased four malaysiaairlines return tickets. Due to covid and lockdown as malaysiaairlines open tickets policy( once they started to operate passengers can Reebok without fare difference) retained the tickets for future travel.when time comes up we started to contact for rebooking but different people send different confusing… Read more

emails even sometimes totally unrelated emails. Finally as per advice from malaysiaairlines we requested to handed over the tickets to airline but this greedy people asked money to do so and we paid.however when they handed over the tickets they requested to keep as vouchers instead of of open tickets , as such we couldn't Reebok and our money and holiday travel plan lost. Because of their negligence crushed our dream journey

Terrible service and process for refund – I purchased 2 x Malaysia airline tickets in 2019. Flights got canceled in 2020 due to Covid. At first I had only option for credit. I took it. Then when border restriction lifted up and international flights were open in 2021, Malaysia Airlines could not provide flight from Brisbane to Dhaka. So I requested for refund and used Singapore airline to… Read more

fly. I directly booked our tickets with Singapore airline. My refund request was submitted on March 2022. I was informed to wait atleast 14 weeks to process this. Now it is over 32 weeks (8 months). Whenever I checked about the refund status they said they escalated this to their internal teams. They keep on saying this for the last 4 months (from July 2022). I still couldn’t get update on when I will receive my refund and what is the status of my refund application.

Still waiting for refund – We booked flights Dec 2019 for 2020. Cancelled because of Covid which is understandable. Asked for refund and are still waiting. Every e-mail they tell us something different about when to get the refund. Avoid at all times. If we would have booked directly with the airline we would have our money back by now. Show details

My husband died and I still can’t get a refund AVOID – I am joint the list list of people complaining about waiting forever to receive a refund. I have been emailing for a year now, with no refund yet. My husband died, he obviously can’t fly and I am still chasing the refund. Absolutely disgusting Show details

Terrible service – Super unhelpful, we had our flights cancelled due to COVID like many other people, however we could not get a refund, use ANY other airline with our credits, had to be the same airline and ONLY through them, could not transfer the credit over to another name (to help pay for my family to come out from Scotland), then when trying to book flights… Read more

over to the UK got so many things wrong even though we sent them a screen shot of the exact flights and dates of the airline we wanted to use. Such bad service and just general ethics.

SCAM!! – DO NOT go with Direct Flights!! They're a SCAM! What could go wrong?? EVERYTHING!! And the worst part? They do not take responsibility for their mess up! My Fiance used Direct Flights service last October (2021) to fly home for our Wedding. They booked his flights tickets (4 months in advance) and assured him everything was double checked and… Read more

perfect. BUT their service was so bad and half handed. THEY GAVE HIM AN INCOMPLETE ITINERARY!! They only sent him half the information. When he went to check-in on the day of departure, He was told at the check-in counter that there was a touchdown in Australia which he had absolutely no clue about! They required a Visa for the touchdown. Despite the agency being aware of the touchdown, it wasn't mentioned on the (incomplete) itinerary provided nor was he informed by the agency. He was unable to board the FLIGHT FOR OUR WEDDING! Since it was amidst COVID he couldn't even get another last minute ticket. Devasted, he called Direct Flights from the airport itself and they refused to take responsibility for it!! Neither did they book him another flight!! We had to postpone the wedding and had to notify all the guests and event planners. We Lost double the amount of money!! It's been 11 months since, AND GUESS WHAT, PUTTING ASIDE THE LOSS WE ENDURED WITH PUSHING FORWARD THE WEDDING AND THE PARTIES, DIRECT FLIGHTS DID NOT EVEN REFUND HIS TICKET EXPENSES!! The worst service ever!! They do not even respond to emails properly! Horrible experience!! Please never do service with them, they do HALF-HANDED JOBS!!

Worst client service and processes - 0/5 if possible – Purchased 2 x return tickets (totalling approx AUD $1,500) in 2019 during COVID - got cancelled (understandably). Direct Flights (DF) asked if we wanted a refund or credit, but said that a refund would incur a cost of $110pp ($220 total). We opted for credit. Now it's 2022 and earlier this year we attempted to process some new flights with DF but… Read more

they said that the processing fee for new flights would incur a cost of over $352pp (ie $704 total), more than double that of the original refund fee. They didn't tell us this originally and if we had known, we would have obviously gotten the refund. But now it's 2022 and we can no longer get a refund and our only option is to book new flights or let the credits lapse when they expire Dec 2022. However, to get those new flights, we would pretty much be paying nearly 1/2 of the original amount of money spent in 2019 as processing fee costs which is ABSURD. We've tried to dispute this for nearly 3-4 months, going back and forth via email and on the phone. At one point on the phone, someone said that we could get a refund but then a few days later we were emailed saying that was no longer the case.

Would NEVER use this service again and will pray for any poor soul that does.

Worst service Iam waiting for my refund for the last 2 years they just keep playing with customers – Just sucks the costumer time and money Waiting for 2 years for refund still no luck Just tests our patience nothing else Show details

Absolutely disgusting – Horrible HORRIBLE customer service. We booked a trip to the UK with them and was very reasonably priced - for a reason. We changed our flights on return 5 days in advance, only to arrive at the airport and for the airline to tell us no ticket had been issued. $3000 in change fees later, after direct flights issued an order for us to deal directly with the airline as it became just 'too hard' for them. Never, ever use them. Show details

Avoid at all costs – They offer nothing but excuses of ticket refunds. Avoid at all costs. After waiting for the “14 weeks” no updates come through and once I followed up after 2 years they say “Please Note still Your refund under Refund Process and there are few steps to have been complete technically on the system.” Avoid Avoid Avoid Show details