Direct Freight Express

Direct Freight Exoress delivered by new front loader washer today. I was updated by email and the machine was delivered on time. The driver was only meant to deliver to my building but he carried the washer to my flat and even took my old heavy washer down a flight of stairs for me. Wouldn’t even take a tip. I’m really impressed and very grateful. Thank you so much! Show details

Slow service: delivery stuck "scanned at depot" for days after designated delivery date, with every call stating it will be delivered the next day (and it is not) The customer service agents talk like their dead inside and only offer failed promises, no apologies or real help. Avoid like the plague Show details

Companies who choose to use Direct Freight, please let your customers choose before they purchase with you. Direct Freight are a repeat offenders when it comes to failure to do the one job they are paid to do.......deliver a package. Their tracking web site may as well be posted to you as well as it's next to useless. PLEASE DO NOT USE THESE GUYS… Read more

if you are shipping freight to your customers. Every time I've had to deal with them it's been a failure. I have now had to postpone tradesman booked to complete a job as delivery is still not here and their web site is not up to date.....who knows where my parcel is, I don't think they even know.

Another extremely appalling delivery service from this company. They place full blame on customers for their own drivers failing to follow their own policies and procedures. No apology, no refunds, no compensation just too bad for the customer.… Read more

Parcels are left in clear view of the street, no secure. No attempt is made by drivers to alert customers of delivery of goods. If your seller is using this company for delivery, go elsewhere as you will NOT receive your goods.

Misleading Corporate Image by this organisation saying if its “urgent “ in their on hold phone spiel that they are the people. This is so not the case. In November of 2025 I ordered and paid Tyroola for four tires. Tyroola engaged DFE for the… Read more

delivery. A week passed and no tyres, then the nearest depot advised they had 3 tyres, so they delivered 3 of the four by day 9 into December. The fourth tyre ended up 700 k’s in the wrong direction. The forth tyre was finally delivered xmas eve. What a catastrophic business event, no apology from DFE, No explanation as to why the last tyre took weeks to be delivered. One star is way too much for this company, avoid like the plague! No accurate tracking is available or was available during this crazy failure to meet transport or logistics standards. More than three weeks for a delivery inside of NSW!

One must question why any reputable company would appoint Direct Freight Express as its delivery agent? Particularly in view of the numerous bad reviews about this company The reason DFS provided for failing to deliver our two orders on their… Read more

scheduled delivery dates was that they had outsourced the job to some mickey-mouse third party, whose only contact telephone number had been disconnected, and were therefore only contactable via email. As a result, I was told to "wait 48 hours for a response" However, the real issue is that DFE failed to follow up on this delivery, or to communicate with me, or to even show a modicum of concern for our position. Instead, on my fourth phone call to the DFE Customer Service Desk (a misnomer if there ever was one) I was advised by a patently bored employee that I could "cancel the delivery, no problem" And so I have...to the detriment of the retailer from whom I purchased the goods.

Our local delivery guy from Direct Freight Express is excellent. He always goes out of his way to leave our parcels out of sight or at our door, and he'll knock to check if you're home. Deliveries from other companies have been either thrown over our fence or left on the driveway. We live on the Sunshine Coast in Queensland, but hopefully our experience isn't unique. Show details

Very fragile package arrived in A1 perfect condition- so grateful! Also arrived earlier than estimated so I would - going by our experience - HIGHLY recommend this Courier Company. They clearly handled our package with extreme care as labelled unlike a different company we used a few weeks ago who absolutely trashed and smashed our package and… Read more

took zero accountability. We will definitely only use this company from now on. THANKYOU SO MUCH Direct Freight Express!

Received in good condition 2 days earlier than scheduled from Brisbane, friendly deliveryman. Tracking info limited to a depot scan in Sydney, but the early delivery more than makes up for that! Show details

Delivery was meant to be Monday the 14th 2026 to Darlington NSW,instead the package has gone to Tamworth then it will go back to Sydney then back to Muswellbrook where it should have gone to Darlington now it won't be delivered until next Monday. Totally incompetent and would never recommend Direct freight express to anybody!!! Show details

My expensive shipment of goods was picked up from sender on Wednesday 26/08/2026 and was scanned into depot on same evening for scheduled delivery next day 27/08/2026 as per tracking details provided,I have checked tracking morning 27/09/2026 and no updates to tracking from previous evening,I have then called to find out if my shipment would be… Read more

delivered today and was told no,check tracking again and still no updates and have called to find out where and when will my shipment be delivered,answer I don’t know,possibly next week .Very unhappy

Repeated delivery to the wrong address. Tracking Number: 2389900401626 Support Team,I am writing to lodge a complaint regarding a repeated delivery error that occurred today. My package Tracking Number: 2389900401626 was delivered to the wrong house yet again. Yesterday, I spent a significant amount of time speaking with your customer service… Read more

representative, explicitly explaining the delivery details. I stressed at least 10 times that my correct address is House 5, Unit 3. I specifically warned them that couriers constantly mix it up with another property. Despite these clear and repeated confirmations, the courier completely ignored the instructions and delivered my parcel to House Number 3 today. This is not only highly inconvenient but also raises serious security and privacy concerns regarding my shipments. Your system or your drivers are failing to process critical delivery notes. Please ensure that: This issue is escalated to the local depot manager. My delivery profile is updated with a permanent alert: "DELIVER TO 5 APT 3 ONLY — DO NOT DELIVER TO HOUSE NO. 3".Regards Mikhail

Lies from customer service. You are full of crap, telling me my parcel is with the on forwarder, and there is nothing you can do about it & you have no way of contacting them,when infact it is still in your depot. Well, google their business name, phone number on their profile page, very helpful, no parcel! Still in your depot, wont let me get it. Direct freight is disgusting. Show details

Complete Service Failure: ATL Instructions Ignored and Severe Supervisory Deflection A Express Parcel was dispatched to my rural address with explicit, printed Authority to Leave (ATL) routing directives clearly visible on the shipping manifest: "Deliver to left dwelling on chair for mobility." The instructions also specified definitive physical… Read more

anchors ("Dwelling on left where water tank is") to prevent property misidentification.The delivery operative completely failed to comply with the manifest directive, bypassed the designated entrance, and abandoned the consignment at an incorrect dwelling. The parcel remains physically misplaced at an incorrect location that is entirely inaccessible to me, as I am housebound under strict medical restriction with disabilites. The administrative phone contact to resolve this issue was highly unacceptable. After a lengthy hold time, Customer Service confirmed that communication sent to the regional depot and supervisors produced zero response or operational action.When escalated to an Operations Supervisor, I was met with complete corporate deflection. The Supervisor stated that under Direct Freight's internal ATL guidelines, an item is verified as "delivered" the moment it is dropped, irrespective of physical location errors or a direct breach of specific safety placement directives. The Supervisor further declared that Direct Freight Express holds zero service liability to the receiver because "the sender is the contractual client," noting that even if an email was sent to the depot, the station was under no operational obligation to execute a retrieval. The Supervisor confirmed that the company's internal dispute process is restricted entirely to a passive email portal.This is a clear breach of consumer guarantees under Section 60 of the Australian Consumer Law (ACL), which mandates that services must be rendered with due care and skill. Dropping an item at the wrong house and refusing to correct the error is a failure of basic logistics compliance.The sender has been formally notified to launch a commercial account dispute for absolute non-performance. Avoid this courier if you rely on accurate delivery instructions or basic customer accountability. Consignment/Tracking Number:3406790033802

No communication or updates, lose labels then return to sender and still have notifications stating "Coming Today". Just seems like a badly run business and worth avoiding in my opinion. Show details

Recieved a mail from direct freight saying my parcel would be delivered on 17/7/26. Called them to ask eta. They said its with the driver and would be delivered that day. 4 days later, no parcel. Called them and asked where parcel is. "Its with east coast freight and they will lodge a query and I can get an answer in 24 to 48 hours" Their agent was adamant I just have to wait it out. My advice: dont use these clowns. Their service is rubbish. Show details

Every single delivery is delayed. We are a business trying to get stock to send to customers and tracking will say the delivery is coming today, then nothing arrives. We usually get this for 5-7 days past when the delivery is due for delivery. You call and customer service do not care at all. You get told to go collect your pallet from the… Read more

depot or promised it will come out the next day and it doesn't. Last time 2 of our pallets were wet, when we asked the driver to take photos, we were told "just send it through with photos if you have issues" and left.

I had a delivery due to arrive yesterday, they ran out of time, due to delivery today (Friday), they don't have enough drivers. Due for delivery Monday, I called them just now and was told it's scheduled for Tuesday. I said we needed it today as it has preordered stock on the pallet, they insisted they can't do anything about it. It should come Tuesday. What a joke.

I asked them what compensations my customers will get, who wish to receive a refund and was told they can contact them for a claim. I said ok, so all my customers who aren't happy waiting another week can contact you for reimbursement. I was then told no, but if we wanted to contact them for details on making a claim we could. I can just imagine how efficient that system is, when she didn't even know it herself.

I've now asked all the businesses I order from to not use these guys. There is 1 company, who still uses them and I've now emailed them asking them to use anyone but these guys.

If I could honestly give 0 stars, I would.

The customer service lady I spoke to about how parcels should be delivered to the opening side of the house front door and not the opposite side was to improve the customer service. The lady was very negative and her response was that nothing could be done to prevent this driver behaviour. I suggested perhaps an email to the drivers would improve customer service. She said it’s impossible. Poor customer service with no experience. Show details

Disappointing service. Very slack tracking, I was home all day and parcel was apparently delivered. There was no knock or attempt to let me know the parcel was delivered, no notification, no call nothing. I am disabled and the parcel blocked the front door from opening, I only realised the parcel was there when another delivery company arrived to… Read more

deliver a different parcel. Thankfully they assisted in moving the parcel from blocking the door and helped me get it inside. I would never recommend this company as they clearly are useless.