Direct Freight Express

If I could give less than one star I would. This company is absolutely hopeless. I’ve had parcels sitting in Brisbane for a week at a time when items were supposed to be sent express. Our address is 1 1/2 hours away in Toowoomba. Truely a terrible company to deal with Show details

Estimated delivery. With a $45 re delivery fee if your not home. Didn't arrive on the day. Day taken off work, wasted. I wouldn't choose this company if I had a choice. The drivers are foreigners. So this cr#p is expected. Just trying to explain where to put it is hard when they have basically no English. Show details

One of the worst delivery companies I’ve ever dealt with. Communication is extremely poor and limited almost entirely to email. There are no proactive updates, no texts, no calls. If a delivery fails, they don’t properly notify you or clearly communicate that your item has been returned to the sender. In my case, they attempted delivery twice in… Read more

February and failed, largely due to this lack of communication. The parcel was then returned to the sender without any notification. I only discovered this a MONTH later after chasing it up myself. After arranging a re-delivery, I specifically requested advance notice. Unfortunately, nothing changed. The only notifications I received were emails—one at 7pm the night before and another at 8:30am the day of delivery. By that time, I had already left for work. Most delivery companies use SMS updates, yet Direct Freight Express seems to only use texting for identity confirmation—not to actually improve the delivery experience. Today (March 17), more than a month after the original delivery date, I realised at lunchtime that the item was supposedly out for delivery. I called to confirm and was told it had not yet been delivered, so I rushed home. Only to find the driver had already come and gone, BEFORE I’d even left. This level of service is unacceptable. Direct Freight Express barely meets the standard of a courier service. Any business choosing to use them risks losing customers—I certainly won’t purchase from a company that relies on them again, regardless of how good their products are. You could call their customer service the only “positive” (though still fairly useless as they don’t call back and provide incorrect information). But they are easy to contact and you speak to someone new each time (how fun!!). Maybe if they focused on improving their delivery process they wouldn’t need to have a “crack shot” customer support team .

Misleading Corporate Image by this organisation saying if its “urgent “ in their on hold phone spiel that they are the people. This is so not the case. In November of 2025 I ordered and paid Tyroola for four tires. Tyroola engaged DFE for the… Read more

delivery. A week passed and no tyres, then the nearest depot advised they had 3 tyres, so they delivered 3 of the four by day 9 into December. The fourth tyre ended up 700 k’s in the wrong direction. The forth tyre was finally delivered xmas eve. What a catastrophic business event, no apology from DFE, No explanation as to why the last tyre took weeks to be delivered. One star is way too much for this company, avoid like the plague! No accurate tracking is available or was available during this crazy failure to meet transport or logistics standards. More than three weeks for a delivery inside of NSW!

One must question why any reputable company would appoint Direct Freight Express as its delivery agent? Particularly in view of the numerous bad reviews about this company The reason DFS provided for failing to deliver our two orders on their… Read more

scheduled delivery dates was that they had outsourced the job to some mickey-mouse third party, whose only contact telephone number had been disconnected, and were therefore only contactable via email. As a result, I was told to "wait 48 hours for a response" However, the real issue is that DFE failed to follow up on this delivery, or to communicate with me, or to even show a modicum of concern for our position. Instead, on my fourth phone call to the DFE Customer Service Desk (a misnomer if there ever was one) I was advised by a patently bored employee that I could "cancel the delivery, no problem" And so I have...to the detriment of the retailer from whom I purchased the goods.

Between this company and roadrunners Tasmania I have never been caught up in a fake rumour mill so badly in my 45 years that I now find myself having to spend appently approximately the next 18 months in court to bring people to justice simply for… Read more

making a complaint about a delivery person throwing a parcel in with my dog.because of said complaint the last 12 months of my life have been awful with false allegations but they are so far out they are unbelievable to a man in power from a mainland store from direct freight express call me in a threatening manner telling me in a way that only a male would tell a female back in the olden days would get away with that they will only keep my parcels at the office for me to pick up so in other words not do the job they were paid to do and deliver it if I agreed NO COURT ACTION .I have NDIS witnesses to every conversation from start to finish this man left me at the point I tried to take my life I couldn't handle these people any more.

My order turned up fine within an acceptable time frame and certainly much quicker than the furthest date expected by (28th - item was delivered on the 20th). One light plastic cover was cracked but it was an entirely pointless cosmetic thing so it didn't bother me. The damage to that junk could have happened during shipping for all I know and… Read more

given that it was attached to a solid chrome item, I just don't understand why it even comes with it to be honest. Maybe it fits on certain similar items but not on the one I needed this chrome replacement part for. Anyway, I'm just leaving this review to say not everybody is having issues with this delivery company. My experience was fine. I am happy with the delivery.

Good afternoon, We have received our parcel, thank you. I just wanted to thank Ian, who took my call the other day, for arranging the change of address for the delivery. It was a bit complicated, however he worked it out for us, and we really appreciate it. With thanks Show details

My event supplies have been delivered by Direct Freight many times. The service has consistently been fast and reliable, often arriving overnight. It’s genuinely appreciated, especially given how unreliable many courier networks in Australia can be. Thank you for the excellent service! Show details

Had 4 packages coming (a trampoline so it was all under the same tracking number) 3 boxes arrived on a Thursday and when I went to check the tracking one box had gone to Brisbane! (I’m near Canberra NSW and that package came from Sydney) when I called I was met with a bunch of excuses instead of we are very sorry this has happened. I was then told… Read more

the last box wouldn’t arrive till Monday. Whist I’m usually understanding, this time I just couldn’t be, the lady on the phone with a bad attitude and a bunch of excuses completely threw any understanding I had away, on top of that the package when to a completely different state that was the complete opposite direction of where it was meant to go.

They have lazy and fussy drivers that won't deliver to laneways, apartments or anything they think it's annoying on paper. The tracking will say on board and then nothing. You have to ring them up to find out why they didn't deliver as they won't call you. I had to ring them today and explain that the laneway is big enough for garbage trucks,… Read more

Woolies trucks and moving trucks. Apparently lazy driver looked at on Google and said nah I ain't going. Why did you accept my delivery order then in the first place?

Just pay your drivers enough so they can actually deliver or don't accept deliveries if it's too annoying for your drivers.

Unprofessional and a waste of time.

These people have the excuse that because they use third parties to do their deliveries is ok for them to be late. And they say that it is not their responsibility because they are not doing their deliveris but another company the hired. Very dissapointed and very upsetting. I will tryi to stay away from these people Show details

Rude, abusive and dictative staff that hang up on you, can arrange a delivery and expect you to take 4 days off work to accommodate the delivery or drive 1 hr to there depot. Show details

Received message to say order would be delivered that day. Was home all day. It didn't arrive at the specified time, so I called to find out when it was coming, and they said that the driver attempted to deliver but couldn't get inside the apartment. I asked why he didn't either buzz my apartment or call my number, and they said because he wasn't… Read more

instructed to. Since when do you have to instruct a courier to buzz or ring a doorbell to let you know they are there!!! How ridiculous.

Worked from home on the day of delivery. Apartment buzzer did not even ring and I received an SMS and email notification saying they tried to deliver but I wasn't home, which was utter nonsense. Show details