DC Cameras & Optics was acquired by Booktopia in July 2015.
Disabled pensioner paid over $1100 in March for binoculars. Never received. Cannot get them to answer by phone or emails.
Purchased (or at least paid) over a year ago - still no lens, doesnt answer phone or respond to email.
NEVER deal with these despicable criminals
Ordered a flash reflector plate over a year ago. Multiple attempts to get a refund after the item did not get posted have resulted in nothing. Emails do not get answered, and phone calls (if answered at all) just result in empty promises to look into the issue. Do not waste money on these scammers.
Product Delivery was prompt and the prices are reasonable.
We purchased the Ronan SC Gimbal from DC Cameras and Optics Online store. The price point was reasonable and we were able to use AfterPay too. After we had made our purchase we discovered some reviews that had us very concerned and so we tried to call/email. Contacting them proved quite difficult as we attempted to call/email but there was no reply, however they did send an email confirmation and dispatching notifications. Our concerns were short lived as we received our product within 4 business days from the date of purchase (one of those day...s included a public holiday). The product is definitely genuine and the price point reasonable. They could perhaps improve on customer service regarding communication online/email/phone, however, our overall experience with this store, was a positive one and we would purchase from them again.
Amazing Customer Service & Prompt Delivery (Canon G7X Mark ii)
I came on here a couple of days ago to see what everyone is saying (review/feedback) about the DC Camera & Optics shop seeing that this was one of the only two camera shops that accepts AfterPay and stocks the Canon G7X Mark ii at a good price. Seeing such negative reviews was very discouraging. However, I needed this camera. I reached out to their customer service and enquired on their delivery guarantee and was served by Fariba. Fariba was kind enough to answer the many questions I had. I purchased by camera 2 days ago, paid express post, and received it yesterday. I live in Brisbane. The packaging was perfect and protected my camera. I would purchase from these guys again.
DC Cameras have always been great. Covid-19 people ever heard of it.
I purchase through DC Cameras often. Unfortunately since COVID-19 supplies are difficult to replenish due to very limited overseas delivery’s every company large or small are dealing with this. DC Cameras are more than willing to work with you (they did with me) on finding a similar or better item they have in stock. Don’t just call once and give up, it took me a few times and then I got through and they were great, gave me other options and also if they do have delivery dates they will give you dates and items that will be arriving. I ended u...p with a better lens for a similar price. I don’t often write reviews but after reading the reviews of people who are not being very understanding I had to write a review. Cmon people if we all thought and acted that way, we will end up with no decent companies left. Call DC Cameras first if you’re desperate for your item otherwise just wait a little longer and don’t write such negative reviews, you will get your products and you will be happy. I waited and I’m very happy.
Ordered product over a month ago and hasn't arrived, tried to call the 1300 number message bank is full and no one answers. Have tried to contact afterpay and no reply
Still waiting for my manfrotto ball head. Payment cleared 21 days ago. Nothing. DC don't answer .Call bank r charge back
dissatisfied with the lack of service, bought a Manfrotto ball head,21 days ago. Only thing quick was the speed of cashing in. As yet, bo Manfrotto, feedback or apology. Avoid this group, read reviews.
- Online store
- Verified customer
Order not delivered
I ordered a microphone worth $280 in June. Not yet delivered. Called and spoke to someone in July who promised it was to be delivered. Now in September 2020. No one answers calls or respond to emails about wanting to be refunded.
This is disheartening. Stealing at its best.
Please don't tell me this is fake business you are advertising online.
I need my money back
I've ordered a camera and saw that they were in partnership with afterpay and thought they would be good. normally don't write reviews but this is just ridiculous. I've called them numerous time during the day for the last 2 weeks and I've only got ahold of them once and that was it. This company is a joke. Never buying from them again. If only I could give zero stars I would. Not even worth 1 star.
Have not received my binoculars
After 15 emails and 6 calls still no goods!! Voice mail full so can’t leave a message. Ringing consumer affairs tomorrow!! Do not buy from these. Total scammers!!! $280 pair of binoculars down the plug I guess!!!
Never got my lense nor my refund
was promise a delivery by 21/7/2020 and did not hear a thing, so called 3 times and finally, talked to customer service manager and asked for arefund and still waiting
Great product excellent customer service super fast delivery
Great customer service.. great product... super fast delivery... After ordering and reading these reviews I was very worried I called up they were great to deal with and very helpful had my package within 4 days awesome thank you..
Warning do not purchase from this company
I placed an order in June. After 4 weeks I rang about 50 times and the phone just rings out. I sent emails but never had a response. It has now been 7 week since I paid over $600 for my item and still no reply. This is my experience so please beware. I should have read the reviews first.
Thieves and frauds
So I order a back pack $235 and get an email saying the order has been processed.
A week goes by I haven't herd anything, so I email...no reply
Next day I email ...no reply
The day after I email threatening ACCC, I get a reply stating all sold out I can wait on back order or they would refund, I requested the refund.
I waited another 3 days and no refund! So I begin the email circus again over 4 days the last one I had to threaten police, they sent an email saying the refund had been processed....LIES!
after another 3 days of emailing I had to...
THIEVES, they take the $s and then NOTHING. No reply to messages, or phone. My bank investigated the FRAUD. A refund :)
A decent website. Easy to locate and place an order for what I presume is "fake stock". Unfortunately, it's run by corrupt operators who undercut the prices offered by legitimate online resellers.
Not sure if my bank recovered the $829 from the merchant or took it on the chin.
It's a scam
I should've read this reviews before placed order. Now I cannot contact anyone.
No phone or email response
last call was with Fiona she said she will contact me but where is she now?
RIP my money
The reviewer stated that an incentive was offered for this review
- Online store
- Verified customer
Camera lens sent in for repair
Sent lens in for repair mid May upon conformation from [name removed], a customer care rep that was very helpful with looking into my account to view the options available to me. I was given the PO Box to send the item to. Unfortunately I am yet to receive a response to any one of my contact attempts.
DC (more like D&C) - Not good enough.
DO NOT USE DC CAMERAS. THEY WILL NOT DELIVER.
Just like everyone else. Placed an order more than a month ago. Multiple emails and calls. Phone is always left off the hook - possibly intentionaly permanently unplugged. Just like everyone else - my emails to them were never answered.
Non responsive or scam company?
I want to place an order for an expensive lens with DC Cameras. There prices are substantially lower than the competition which is suspicious. I have tried emailing and phoning numerous times about availability, origin eg. are they new, ex rental or used lenses to achieve these prices but no response or answer to phone calls or email. I assume this is a scam set up.
Questions & Answers
Check your emails and respond
Can you please under my emails or atleast pick up your phone? I've been trying to get in contact with someone for the last 4 months and no one has replied. I sent a flash back to get replaced as it was faulty, you've taken my flash and said you sent it to canon. However I've been in contact with canon and they said they have not recieved anything from you. Please respond
Hello, I bought a flash for my camera last week and have not received a shipping number? I have sent three emails and no one has responded.
The phone number is no longer connected, they take there time to reply to emails, but when they did they were helpful, ask for a tracking number, also attach a copy of your purchase invoice with the ID number that may help
I made a paypal claim straight away and received a full refund, they are scammers , they would not answer PayPal’s request for information. You have to make a claim with whoever you used to pay for your item. Alan.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.