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139 reviews
1  Lisa C.  · SCAM WEBSITE – Website is fake, doesn't deliver and keeps money. NSW Dept. of Fair Trading is aware, however, not sure why website is still operating??
1  amy  · fake shell company – DO NOT ORDER. this is a fake shell company which doesn't have the stock and don't deliver. i am not sure why they still exsit
1  jenni B.  · DON'T USE – No product received, emails unanswered, luckily I used PayPal who opened case against them and gave me a refund. They are deceitful
1  Hailey R.  · Scammers – Over a month since I paid $92 for products I never received. Contacted them and surprise, out of stock. Do not recommend.
Glenys S.
Glenys S. VIC
   Verified

Very disappointed – I ordered and paid in full for six containers of Muscleze Night in April and it never arrived. I have tried to ring and have emailed several times. The records show that it has never been dispatched. I have been a long term customer of Discount e pharmacy and now they have taken my payment and have not sent me the goods. I am unable to contact them so I am very disappointed .

Janet A.
Janet A. VIC 2 posts
 

Take the money and run!!! Avoid at all cost!!! – Have used this site previously and on each occasion a follow up call or email has been required. The order I placed in March however was a completely different situation. Follow up email with an apology. Another email stating my order was to be sent the next day, again an apology. No tracking available. Further 5 emails just disappeared into the ether. Thank goodness I used PayPal.

Rachael
Rachael VIC
   Verified

DO NOT USE THIS BUSINESS – ordered my goods 10 days ago. no tracking provided. unresponsive to many emails. cannot be contacted. by telephone. consumer watch dogs advise not to order with them, unfortunately I didn't see that until it was too late.

Reviews with attachments

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Deseree
Deseree Queensland
   Verified

Do not recommend Discount e Pharmacy – This company is a Scam. Took my money, and never sent my goods. Had to contact PayPal to dispute and then only received part of original order, remainder owing has still not been sent. No option of refund given. Cannot contact company at all. Very dissatisfied.

Positive reviews

Judit
Judit 2 posts
 

This is a scam – Do not buy anything from this site. They took my money, after 3 weeks I haven't got my order, and they ignore my emails and messages.

Li B.
Li B. 4 posts
   Verified

Perfect transaction, great correspondence! – I ignored the bad reviews and took a chance as they had what I wanted. I made contact via their email to ensure the order was placed and got an extremely nice reply very promptly. A few days later another email came confirming the items were on their way and tracking was included. My items arrived as expected and I cannot fault the provider.… Read more

Perhaps people need to take the time to communicate politely and bear in mind the current COVID situation? I WOULD recommend them. Happy purchaser.

Stace P
Stace P WA
 

Good experience – Placed order 2 weeks ago and received products via post today. Never received any mail tracking details but arrived all the same. Had read the reviews, so wasn’t positive i would receive anything. pleasantly surprised when it arrived! Besides the poor communication on delivery, can’t fault the ordering or product.

Negative reviews

Barbara Durand
Barbara Durand VIC
 

Goods not delivered – I ordered two bottles of Lipoec tablets on 13th September and I have not received these items. I did not receive a tracking number. I am extremely disappointed in this company. I have emailed the company but there has been no response. I would be cautious when ordering from this company.

anonymous
anonymous
 

Horrible Customer Service and Inneficient – Put in my script, got told to sit down and wait. 40 minutes passed and i had to ask where my items were. it was all ready and she said she forgot to put it through all while i was in pain waiting to go home. didn't get an apology either.

Unhappy
Unhappy SA
 

Sam site – No tracking info multiple email addresses ph number disconnected reported to PayPal 20/10/22

Recent reviews

Deb V.
Deb V. ACT 2 posts
   Verified

Dont use this website – Placed and paid for an order of 2 bottles Thompson Ultra B on 2 August 2022. I have raised disputes and sent emails to contact. Not response and no product

Kate D.
Kate D. VIC 3 posts
 

Stay away from this company – Two weeks after order was due heard nothing from company, no tracking info etc. No response when I lodged a dispute with them. Fortunately PayPal arranged refund immediately I reported the transaction to them. How are they able to keep operating? Stay away and tell your friends.

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Mark
Mark 3 posts
 

Scam Website according to Fair Trading – No response to emails, just takes the cash. Avoid like COVID. Just type in the website name and read the warnings from Fair Trading, Channel 7 & channel 9.

Bill D.
Bill D. NSW 2 posts
 

Beware see Fair Trading NSW warnings! – After lodging an order for a product that was said to be instock there was "no tracking available" listed under my oder on their web site. I sent an email and received no reply. The only phone number listed gave a disconnected message. Upon further investigation I found that Fair trading NSW has a warning not to deal with this website ie… Read more

discountepharmacy.com.au this site is managed by David Le trading as Chemist Max The warning is dated 4th February 2021

sal
sal NSW 5 posts
 

Scam scam – Never got my product . Will be calling Consumer affairs . Can’t contact them at all only raise dispute but that doesn’t do anything at all . Stay away.

Bill
Bill
 

Paypal has been removed as a method of payment – I was suspicious when, in the middle of placing an order, Paypal was removed as a method of payment. The email address [Email Address Removed] is a personal email and [Name Removed] will ask for your payment into his personal bank account. I decided it would not be a good idea after reading the other reviews here.

Pablos
Pablos VIC 6 posts
 

Don't have control of their online stock – I ordered some products and 4 days later was refunded and told that the products were unavailable. They don't have control of their stock levels, very inconvenient and a waste of my time

Sarah
Sarah WA 2 posts
 

Had to open a dispute with PayPal – Heard nothing and got no tracking info after a month and a half. All attempts to contact them were unanswered. Thank goodness I used PayPal and I opened a dispute and two days later they gave me tracking info. Not sure if it will actually arrive or even will be what I ordered. I would not waste your time with this website.

AussieChic
AussieChic QLD
 

THEY ARE HORRIBLE! – I did not receive my supplement after over a month of ordering. NO replies from them via email, and couldn't ring them as their phones are not even connected. This company is supposedly located in NSW, so I lodged a complaint to NSW Fair Trade. You would think with all the complaints this company would have been shut down by now! They are stealing peoples money!

lin
lin
 

DO NOT BUY FROM THIS COMPANY - THE DO NOT DELIVER – I spent nearly $200 After multiple emails with no replies and unable to track any phone no. The goods never arrived.

Vicky n Geoff
Vicky n Geoff SA 26 posts
 

WARNING - Don't purchase anything from this online pharmacy – I paid over $90.00 for products. 6 weeks later, no products, no communication even after 3 emails. Lucky l paid via PayPal as l have now received a refund through them.

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CJP
CJP WA
   Verified

Scammers - No Response After Placing Order – I placed an order as they had all I wanted (actually thought it was connected to discountpharmacy online. I spent a substantial amount. Got an email with invoice attached. That was 2 weeks ago and there is no tracking on the account under orders and they've answered NO emails whatsoever and there's no phone number., Absolute SCAMMERS!

Kate G.
Kate G. NSW 5 posts
 

Do not order from this site - probably a scam – Similar to other people's experience, I have ordered a product - no product arrived & several query emails remain unanswered. Of there is no contact number supplied. Truly pathetic.

Mark
Mark VIC 6 posts
 

They need to be shutdown and put in jail – I ordered goods In September. Nothing ever arrived it’s now December. So what this is - is theft. This company has stole money from me, and by the sounds of things stolen from A LOT of customers. It’s time the law is applied. If I did this I’d be in jail. Why are discount pharmacy above the law? They shouldn’t be. Firstly, they should be closed… Read more

down pending an investigation. Secondly, subsequent to an investigation and pending findings, potential jail time should be on the table. Wake up Australia.

Scott H.
Scott H. NSW
 

Arrived quickly - but was worried – We ordered a $200 product then had no tracking update or contact and were worried. We read all these reviews and the news article. We tried contacting them and even put a stop on the bank and changed cards. The very same day the product arrived and was exactly as ordered. They had a sticker on the back with a phone number and address even the… Read more

number is disconnected. It’s not a scam but it very much looks like one and if you’re short changed or need to change something you’re not going to get an answer. I’d only risk ordering again with PayPal based on everything I’ve read.

Sharon
Sharon VIC 2 posts
 

I have been ripped off!!!! Ordered supplements and never received them. I can't believe they are still operating!! – I have ordered supplements from this company and after many attempts to try and reach them they have not answered me. There is no contact number available for them either!!! How disgusting they still have their website up and running!

Felicity
Felicity VIC
 

SCAM!!! This website is a scam!! – DO NOT order from this website it is a scam! I ordered products that were never delivered and there is no way to contact the company via the online contact details on their website. I have reported this to ACCC. I hope to have it removed so others are not SCAMMED! BEWARE!

HAJ21
HAJ21 QLD 13 posts
 

Scammers – I went to place an order and for vitamins. As I had nearly been scammed on another health supplement site I decided to do a few checks before going ahead. No real contact details. When I finally found a number I rang and it was discounted. Searched the ABN and different chemist name. Tried that phone number and also disconnected. Only social… Read more

media not active since 2014. DON'T order from here OR from nzsupplement.com fortunately I managed to cancel my paypal payment before it was accepted.

Peta
Peta WA 6 posts
 

Not to be trusted !!!!!!! – I ordered a product on the 18th of September 2021 and have not received it. Sent 3 emails asking where was my order and NO ressponse !!!!!Happy to take my money but not happy to come up with the goods !!!!! I feel this company is nothing but a SCAM> !!!!!!!!!

Alison
Alison 2 posts
 

Total scam – I ordered and paid for goods. They never arrived. Tried to contact them via their dispute process and no response. Will be contacting my bank to advise them of this.

PBee
PBee NSW
 

Do NOT buy from this merchant – This website is a scam. They took my money but never delivered the products. I contacted them through the website contact page, through the email address on the website without a response and finally by phone. Surprisingly a male answered and, when politely enquiring about my order, supplying my invoice no. and name, the person promptly hung up… Read more

on me. I rang a second time, from a different phone, and the same thing happened. Do not buy from this merchant.

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