RIP OFF DO NOT ORDER ON THIS SITE
I placed an order 8 June. No updates or tracking available.
I raised a dispute but no reply.
I have issued another request. I will be going to the department of fair trading.
Please do not trust this company.
Wrong order received
I placed an order of the same items l ordered previously, which were round white tablets, they sent me the same bottle with oval shaped green tablets ($169) and l requested someone contact me about this so that l can discuss and then return the items, and l have not yet had a response. There is no contact number on their website, it is online only. Terrible after sales service.
If I could give NO stars, I would!
My local health foods shop had no stock of a product I take regularly, so I bought online from discountepharmacy. Their online form has a provision for tracking goods, but never has any details of despatch. They do not respond to emails and I could not find a phone no. for them. They have taken full payment, but I realise now I will not receive the goods. Avoid at all costs, this is company is a scam!
They take your money but don't deliver the goods
Ordered goods 5 months ago. Order status says still processing. The don't respond to emails. Do not order through this company.
No email replies, delayed product receipt
Still waiting on products
I have no idea if the quality as it’s somewhere in storage not temperature controlled
I went to this website because the product was listed however found out later it was not available
Have no idea as to quality as not receu
No tracking number for post
No replies to April 1st emails or early March emails
DO NOT BUY!! SCAM!!!!
I ordered items back in AUGUST 2020 as my local chemist had no stock on medication for my husband and we were locked down in Melbourne with a new born baby.
Items NEVER arrived. Lodged 4 disputes with the company, multiple emails, calls, NOTHING.
Don’t even bother with them.
Do NOT buy from this company!!!
Ordered >$200 worth of products from this company, 2 weeks later the status said it has not been picked. I tried emailing, calling numerous times over the space of a week to NO answer. Then I decided to google reviews - I felt sick reading all the similar experiences to mine. No order delivered, no response from the company. I decided to make a claim through Paypal (thank goodness that's how I paid!), and surprise surprise, the company emailed me straight back! to say they were waiting on one more product to arrive, and then they would send it....My order arrived with items missing - I videoed the opening of the parcel so I had 'proof' just in case. I then adjusted my original claim to Paypal to say that items were missing and Paypal ordered I was refunded for these items. Received a refund a few days later. Thank goodness!! My advice - avoid this company altogether - you will not receive your order, and when you put a claim through Paypal (if that's the way you paid), your order will arrive with items missing. Total scam!!!
slow shipping and really bad customer service
order on 12th, shipping label genrerated on 16th and haven't been shipping today.
contacted their customer serice and all he says is ' you can ask for a return & refund if you are not happy.
The reviewer stated that an incentive was offered for this review
Check out the ABN number
ABN: 85160045946 Put that into google and there is not one mention of discountepharmacy. It’s registered to David Le, Sydney city pharmacy and discount max pharmacy! Totally a scam!
Its a scam dont order, try calling them first, no voice mail, no one answers, Fair Trading complaints
Google the company before you order, there are lots of complaints about non delivery of goods, once you pay its too late, you have to contact yiur bank for refund, may be declined.
Its a scam, call them as no one will answer, you won't get your products
Where is my order????
I placed an order back in Dec 2020. Just under $100.00 worth. I have not recieved this order and all my attempts to contact via email and calling the number listed have gone un answered. Does this place actually exist? Definately don't reccomends this site.
Prompt delivery of ordered goods
My order from this business arrived today, 12 Jan, ten days from the order date.
Great service in the current climate of delayed delivery times.
This website is a scam. Do not place your order
I placed an order in April 2020. The goods never arrived. Regardless of my repeat attempt of contact over the last 6 months, the would not answer the phone or email.
DO NOT USE THIS COMPANY.
Ripped off over $500 for products not received
I placed an order in March which was not received and attempts to contact ignored. Put in a paypal dispute and only then received my order minus 10 packets of armaforce tablets with a note saying they would send them when in stock. It is now December and I have not received them. Any attempts to contact the company by phone, email or through their dispute centre have gone unanswered. I just want my 10 packets of armaforce or my money back!
HOPELESS-5 days goods not even dispatched from their warehouse
They are HOPELESS. Order placed 30/11 still not yet dispatched as at 4/12 afternoon. Call them yesterday (3/12) was told it would be dispatched 3/12. Today no news. Call again and was told will be dispatched today. Can’t even cancel my order as they need to check with the warehouse for the status. I don’t want to create another complication and have to wait. They have no control of the online business! I am now stuck! I need my tablets but if I buy from another chemist I will have too many! I don’t know how long I have to wait as Australia Post is another nightmare! I won’t trust online shopping anymore!
Questions & Answers
I was sent the wrong items and they are not replying to my emails and dispute that l lodged a couple of weeks ago. Very annoying.
I lodged 16 disputes after never receiving my items in August last year.
Still no reply!
I decided to respond to the email l received with my order number and they promptly replied email address firstname.lastname@example.org and this is there contact number
1300 650 455 Hope this helps :)
I just want to let the people know who wrote a review on discountepharmacy.com.au that I almost spent over $150 on products but decided to check product review before I did. Thanks to this site and the people that have written a review they have saved me much needed cash, and time trying to recover it, so Thankyou
Good to hear Sam. I tried to search the first time too but did not find this, hence glad to leave a note for you.
I'm glad we helped Sam. I have submitted a complaint to Consumer Affairs to try and get this website down. I encourage others to do this too. People are particularly vulnerable at the moment. I am trying to go through the bank to get my money back - not sure how I will go.
I logged a complaint with NAW fair trading late March
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