Discover Cars

Discover Cars

 Verified
Discover Cars
1.8

116 reviews

PositivevsNegative
20% · 2391 · 78%
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Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
2.0
Transparency
1.9
Customer Service
1.9
Booking Process
2.7
Vehicle Condition
3.1

Reviews

116 reviews
Catherine-Rose
Catherine-Rose
 
Vehicle Condition
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Hector Gracia
Hector Gracia2 posts
 

Terrible experience

On 4/25/24 I went to pick up my rental car from fox rent a car and I paid in full the $166.09 to Discovercar.com. I was told by the car rental place that only a portion of $86 was sent to Fox rent a car and I owed the remainder. Upon calling Discovercar.com they would not release the funds I paid to rent the car and the car rental company cancelled my service. Beware of hidden fees in which they advertise no hidden fees. Discovercars.com supervisor Katja told me to dispute it with my credit card company.Never again will I use this third party service.I really didn’t want to give any star but I had to chose atleast one.
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Joao Carlos V.
Joao Carlos V.
 

Great service, but deposit is overpriced

The service was great, very friendly and welcoming staff.
The deposit fee was if almost 1200 euros!! Way too much.
The car was clean and perfect. Show details ·  1
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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Accurate R.
Accurate R.
 

worst company ever

my booking number dc-6958706, i paid $ 243.99 i booked car a week before when i went pick the car they canceled my booking , so i canceled my trip and they never answer phone calls or they did not want to give me back my money since i did not get my car witch i paid online . they are very bad company , will never use there service again Show details
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Brian P
Brian P
  Verified

Great Service

I have used Discover Cars several times now and always pick the Gold Car option, I have never been disappointed, always been good value for money and great customer service. I have just booked my next holiday and one again booked my car hire through Discover cars. Thanks guys for a great service. Show details ·  1
Vehicle Condition
Sandra
SandraSouth East Queensland, QLD3 posts
 

Auto Europe total ripoff

You search Kayak Keddy and Auto Europe show up you book to take the car on a ferry, Europcar on your 1st day of NZ tell you that the car cannot go on the ferry, this is fraud $138 loss with Auto Europe telling you it is in Europecars terms, which you have never seen total trickery do not use these company's they will spoil your holiday . Show details
Vehicle Condition
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Fikret
Fikret2 posts
 
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Eric Joyet
Eric Joyet
  Verified

Good experience with Discover Cars and Alamo

Nothing special to say about Discover Car. The process was clear. The offer and the prices were good. The website is easy and reliable to use.
The Premium 4x4 Alamo car was in a very good shape, model 2023. The car reached our exception. The only bad point was the condition of the tires. They were not in a very good shape and one explode during the trip.
However we are satisfied with our experience with Discover Cars and Alamo. Show details ·  1
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Patricia
Patricia2 posts
  Verified

Made Deposit, no confirmation email. Very unreliable 3rd party platform

I have made a partial pre-payment of the rented vehicle, but there were no email confirmation send to me. I had even check my bank statement to ensure that the transaction was through. Now I have confirmed that the payment was made, but I didn't even receive any email from them. I had also check with the actual car rental (GoRental), they have my booking number, but they have indicated that I have made $0 payment.

I have read many reviews here, and realised everyone is caught in the situation, just that I discover it early. I don’t think I will ever engage them for car rental in future. Check on their website for hotline, but I can only fill in form and wait for their reply.

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Jimmy L.
Jimmy L.
 

À éviter

J'ai réservé pour un montant total de 380$ Canadien. Une fois sur place, ils n'acceptent pas d'autres assurances que celle qu'ils veulent nous vendre et ils me louait finalement le véhicule pour 2800$ US.
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C R.
C R.
 

Great service and responsive customer service

I am happy with the service I have received. I had to modify the booking details and he helped straight away. The car rented was very good. Thank you for your service. Show details ·  1
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ana amorim
ana amorim2 posts
  Verified
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Tsila S.
Tsila S.
 
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Russell m.
Russell m.2 posts
  Verified
Booking Process
Vehicle Condition
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Sue Sue
Sue Sue
  Verified

Excellent!

Hired a car through Discover Cars on our last trip to London. Excellent service. Rented from Enterprise through Discover Cars. Whole process was 10/10. Show details ·  1

Questions & Answers

יוסי yosi ב.
יוסי yosi ב.

Where is the office to get the car? In the airport?

Changing tyres
Changing tyres

I rented a car through your website & had full coverage. The rental company emailed me that the car was damaged. I took several photos when I hired a car but the damage was done before I hired.
What should I do?
Thanks

Megan F.
Megan F.

How do I cancel my booking & get a refund without having to accept their Credit voucher? This is not what's advertised?

Shaun
Shaun  

I called their customer contact centre and complained and threatened to do exactly what I did which was to write a bad review on sites like this. They eventually agreed to give me my full refund. So maybe try calling them and doing the same thing.

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Details

CategoryDirect Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars
Airport Shuttle Service No
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