Discover Cars
Verified572 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
The overall sentiment for Discover Cars is highly positive, with most users highlighting the platform's competitive pricing and user-friendly interface. It is frequently praised as an efficient comparison tool that offers significant savings compared to booking directly with major rental brands. While the booking process is generally seamless, a subset of negative feedback focuses on discrepancies between the broker's terms and the local supplier's requirements, particularly regarding insurance and documentation.
Pros
Cons
Verdict
Discover Cars is a highly effective tool for finding economical car rentals globally, particularly for those who prioritise price and ease of booking. To ensure a smooth experience, users should carefully verify the specific documentation and insurance requirements of the local supplier before travel.
I paid Discover Cars in full for a prepaid rental. The Voucher issued by Discover Cars expressly stated that the rental was prepaid, that nothing was payable at collection, and that the relevant location, registration and tax charges were included. Months later, I was pursued by Enterprise and a debt collector for payment of the rental period and… Read more
those same charges.
I provided Discover Cars with the Voucher and clear evidence of my payment. Initially, Discover Cars appeared to be investigating what I assumed was an honest administrative mistake between it and Enterprise. However, when I pointed out that Discover Cars had accepted my money and was responsible for ensuring that the services it sold were honoured, its representative simply sought to dismiss the matter by referring to a 90-day complaints provision buried in its Terms and Conditions.
This was not a complaint about whether the vehicle was clean or whether I enjoyed the rental experience. It was a claim concerning whether Discover Cars had fulfilled the contractual obligations for which it accepted my payment.
I could not possibly have known that there was a problem with the payment arrangements between Discover Cars and Enterprise until I was later pursued for the supposedly prepaid charges. Once I provided proof that I had paid, this matter should immediately have ceased to involve me.
Instead, Discover Cars left me facing debt collection and attempted to avoid engaging with the obvious issue. What initially appeared to be an honest mistake has developed into a far more serious concern about Discover Cars’ integrity, professionalism and willingness to stand behind the services it sells.
This is one of the most extraordinary, deficient and disgraceful customer service interactions I have ever experienced.
I will update this review if and when Discover Cars confirms that the claim has been withdrawn and that no further recovery action will be taken against me.
Questions covered almost everything and for a novice on the computer, very easy to follow. My only suggestion would be that you state what currency the monetary value is in at the very beginning Show reply
Reviews with attachments
Older car with a few bumps but drove very nicely Show details · 1
for me this company not trust as they took you full payment then no car for you and find the excuse no refund and say give u credit let you book again then another lose more. bad experence with this website I post here just hope no more ppls suffer like me. wrose hire car website in the world. they are all lier as the rental company requested more… Read more
deposit it difference on my contract then if u dont pay what they wants deposit then they cancel your booking. the discover.com omg they say we no show so cannot refund to me so i though they both is lier only wants your money.
Hello Whung, We are truly sorry that your… Read more
Highly recommend..enjoyed immensely fantastic service..great reliable economical vehicle helpful staff. All round OUTSTANDING! Show details · 1
- +1
Great service, helpful staff, new car and exactly as ordered. Show details · 1
Worth the price. Got my deposit back in an hour. Show reply
- +2
Picked up car in Picton they offered an upgrade very happy to take it! The car was great no problems at all! Dropped off at Christchurch airport. Quick and seamless great experience. Show details · 1
Rented in Jeddah airport, booked in advance and it was super quick check in and car pick up and drop off service also smooth. The car was as described Show details · 1
After 48 hours travelling to Aus we expected to puck up our car at Brisbane airport. No answer on the phone so we had to get a ride to the office 20 minutes away. Once there we were told our car had had a malfunction & there were no alternatives. Yes Direct cars found us another company, but after 4 hours of messing about & extra costs, plus… Read more
having to pay another 241.00 to the new suppliet on arrival. Our insurance from the other car was invalid so a waste of 89.00 so had to purchase new. Not a nice way to start our holiday & the fact that no one contacted us to let us know our car had been in a smash is nothing shory of despicable.
Hello Karen, Thank you for sharing your… Read more
I have used Discover Cars multiple times with a great experience on the Platform. This experience extends to dealing with the Rental Car Company on the ground Show details · 3
Latest follow-ups
Easy transaction, great value as usual with a number of times renting through Discover cars. Their app is very good and easy to use. Thanks Discover cars. Show details · 1
Follow-up · Both pickup and return for the Discover Cars booking through EZU RENTALS was easy ,quick and straightforward. There were no hidden charges either. Altogether an excellent experience.
Find out how Discover Cars compares to other Direct Car Hire
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Avoid this company at all costs. They will hide behind small discrepancies if you challenge them. Eg my Cc had my initials of my Christian name and not my full name. I stipulated no CDW which they acknowledged then I got charged and they hid behind the above Show details
Follow-up · A disgraceful company. Use there services at your own peril. Complaints will never be resolved.
Hello, We are sorry for the frustration regarding… Read more
Worst experience with Discover Car Rental. I paid extra money because I did not want an MG vehicle and expected to have other car options available. However, when I arrived, I found that they only had MG cars and no other vehicle choices at all. It… Read more
was disappointing to pay extra for something that was never available in the first place. If your fleet only consists of MG vehicles, this should be made clear to customers before they pay additional fees.
I would not recommend their service based on my experience.
Follow-up · The extra charge was not refunded. Customer service was unhelpful, and yes, I ended up with an MG because there were no other vehicles available. Charging extra for a vehicle preference when no alternatives exist is misleading. I would not recommend this service.
Hello, We are sincerely sorry to hear about your… Read more
Positive reviews
The communication was fantastic. Pickup and drop off was easy and the overall experience was good. If I had to provide some feedback, it would be that the vehicle felt like it had been under maintained, with a harsh ride and terrible fuel economy. We couldn't manage 400km without having to fill up again. We required a 9-seater but received an 8-seater instead. However, I would be happy to use them again in the future. Show details · 1
Easy to use - compares multiple car rental agencies which makes it easier to choose. However - once I had the selection, I actually went onto the website of the rental car agency direct, and they were MORE expensive going direct that via Discover Cars - so this was VERY pleasing. Show details · 1
Discover Cars is an online car rental broker. It looks up deals from car rental companies and get you the best deal together with some company information of the chosen rental company, such as the online ratings. The booking is easy and the deals are quite good. We have yet to know if the whole rental/insurance experience is good but the booking… Read more · 1
itself is smooth and easy. The broker website had us booked and paid for a car from YesDrive Car Rental and paid for an on-top insurance from RentalCover.com for a trip in Australia. Since the insurance and the car rental are from two companies, I am expecting some issues may arise. YesDrive Car Rental request a $1000 deposit at the desk, also my passport, physical visa card and driver license, I believe.
Negative reviews
Easy to book and generally offers competitive rates. It is a car rental comparison platform, similar to Booking.com, that connects customers with various rental car companies. However, if there are pickup delays beyond our control and the rental company (the vehicle supplier) subsequently shortens the rental period, resulting in fewer rental days… Read more
than originally booked, DiscoverCars does not refund the unused portion of the booking. Instead, it retains the difference, effectively pocketing the value of the lost rental day.
Hello Sev, Thank you for sharing your feedback and… Read more (+6 replies)
The car rental trough discover cars.com was not honored by Avis when we arrived in Aruba, claiming that there not any cars available.Trying the get the refund from discover cars.com is a hassle There is a phone number but no answer.Don’t make the full payment unless you are ready to loose the money.
Hi Alexandru, We’re truly sorry to hear about… Read more (+3 replies)
It’s a scam service. I booked a car and I was told I will get the confirmation from the supplier within 24hrs and my card was already charged. I waited 36hrs & haven’t heard anything from the supplier or the discovery car hire. I called the discovery car hire and I was told that they can’t offer me anything alternative & they asked more money for… Read more
offering another car, although it was not my fault. I felt like I was getting blackmailed as I had very little time to arrange an alternative option. These service providers are dodgy and scammers.
Hi Shahana, I am truly sorry for the stress and… Read more
Recent reviews
Easy to use and good value choices. It was also apreciated that rentals that would nou suit because of my arrival or departure times weren't in the business hours of operation. Show reply
Find out how Discover Cars compares to other Direct Car Hire
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I had a great experience booking with DiscoverCars.com. The process was quick and easy, and I got a really good price. Everything went smoothly, and I will definitely use them again. Show reply
This is a review of the web page only as I haven't started my holiday yet & this is why I have given 4 stars. The page was easy to navigate. The filters helped me to narrow down the most appropriate vehicle I will be hiring. Also it was good to have information such as only credit cards are acceptable. I am looking forward to my trip and the vehicle. Show reply
My pickup experience was very good compared to other cars that I have rented but I think that had a lot to do with theCar rental company AACars My only hope is that the return of the vehicle will be just as pleasant Show details · 1
Brilliant website. so easy and fast and most importantly accurate and no tricks to catch us out on paying for insurance etc. Very clear every step of the way! Impressed. Show reply
The process was simple and the price was good. Shamin picked us up in a shuttle bus on the Thursday and was the driver to return us on the Saturday. He was polite and efficient. Show details · 1
The booking process was straightforward, and I appreciate the options given for different car sizes and rental providers. Discover Cars has assisted us with bookings in many different countries around the world. Show details · 1
Very well organised the only negative is that we ask whether they'd quote for some minor paint restoration to the faded plastic rear spoiler. They wanted to charge us $50.00 for a quote. We declined the payment of the $50.00 Show reply
Cheapest rental quote I received from all the websites/companies out there. I was provided the car I requested, not a replacement. There were no hidden fees from the website; the only additional fee was a credit card surcharge from the car rental company, which was mentioned before I made the full payment. Very happy with the service and the information received during the process. Show details · 1
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Hello Marcus, We are truly sorry to hear about the… Read more (+2 replies)