Absolutely amazing customer service. I damaged a lense which is a problem most people are concerned with. Within 1 day of shipping my camera off, a replacement was send and received. I even misread one of the emails and sent my battery off with the camera and dji sent it back free of charge. This is a vast contrast to my experience with the… Read more
Insta360. That camera was plagued with issues and could not edit videos on my android phone. Multiple messages and insta never replied to me let alone found a solution.
I was an original purchaser for the dji mavic pro drone, I now have the osmo 360 camera and becuase of the amazing support I will continue to purchase dji products over the competors as I need them. A thanks to Coco as well for dealing with my return.
Dji neo apparently is not able to sense over water. As a result it took a dive but I thought because I have the dji warranty it shouldn't be an issue. This claim is now being disputed and they are refusing to help, such a pity because I used to be a fan of the product. Don't bother with the DJI warranty because it seems to be a complete waste of money. Show details
The only company in the world that makes you do full diagnostic tests and upload a video of same for support while making you pay 70% of the cost if the drone flies away. With the US looking carefully at banning DJI, the company is NOT doing itself any favours when it should be making things easier, not harder.
Reviews with attachments
DJI mini 4k crashed just after 13 days – I bought DJI Mini 4K from JBHIFI on 10/11/2024 on 23nd of Nov 2024 its crashed in the river due to a battery malfunction. Registered a fly away case with DJI to claim warranty. claim got rejected saying I used a third party battery. If its prohibited to use third party battery the drone should not accept the third party battery and not fly rather… Read more
than flying and then crashing. Battery was purchased from Big W online brand new on 15th Nov received it on 22nd Nov first time used on 23rd on Nov.
Scammed me BIG TIME! – i paid for a 2-3 day service free. 1 month and MY £200 later, I got it. I am absolutely mad as heck.
Great Mic - terrible support – I bought the DJI twin Mic Set w RX's & TX two yrs ago. Worked great! My tripod blew over in the wind one day & the iPhone adaptor broke when it hit the ground. I immediately contacted DJI to order a replacement adaptor but they were out of stock so I gave my name & email address & spoke to an online support staff member promising that I would be… Read more
contacted asap. No other work-around was possible apparently & loan parts not offered. No refund/warranty was allowed even though the product has been rendered inoperative.
Since then over a year ago I've tried to find the part all over the world with no success even ordering other adaptors & piggy backing etc. all to no avail.
The DJI Mic's should not be sold if the replacement parts are not available - full stop! A $600 investment is worth zero now...so DJI will not receive anymore purchases from this little vegemite!
DJI Online Store nightmare – I ordered a DJI Power 1000 and accessories mid August 2024. They sent the accessories extremely quickly the next day, but after several days I checked tracking to see where the unit was, and it was delivered to NSW. I am in Vic, I contacted support multiple times, and they said someone would call. No one did. I emailed support numerous times,… Read more
they told me to check with my neighbors and search for it myself, My town has 300 people, it's not here. I showed them their own tracking info that shows it was delivered to the wrong state. Short version. Weeks later after contacting support again, and emailing again and again and again, they replied with a tracking number, that they now insist is the correct number. Showing the item was delivered to me. Only problem is, that was an order I did, and received well before this order. I accused them of being dishonest, an have contacted my bank to file a disputed transaction.
They are good if you don't have a problem, but absolutely horrific if you do, I am out $1370 through absolutely no fault of my own. And they could not care less. They will fudge their own tracking numbers and info to say they are not at fault. No idea what would happen with a warranty claim.
So far they have given me credits to compensate every time I go thru support, i'm up to $57. My wife said to me, "basically they are giving you your own money back as compensation" I told support I doubt I'd ever buy from DJI again. Sadly I own a few of their drones, and was thinking of getting their care package. But if it's like this to simple get what you paid for I have zero faith in a warranty claim.
Apologies for the long rant/review?. But I am beyond frustrated
Latest follow-ups
I purchased a DJI Action 5 Adventure pack and the selfie stick broke on first use on the day of receipt. Their response was extremely poor. Effectively too bad too sad…
Follow-up · I eventually got a replacement. Outcome was ok but it should not have taken following up and refusals to get to that point
Positive reviews
best customer service i have ever encountered.prompt service,user friendly,reasonable price for repair.i had an issue with the returned parcel and they resolved the issue with a very cordial gesture.sent me another parcel in few days.
absolutely brilliant.i had an issue with my osmo mobile 6.they quickly sent me a quotation,reasonable price for gimbal.then had an issue with the returned parcel where few of accessibility were missed.They sent me further parcel and necessary staffs free of cost and in a few days. Show details
Absolutely Standout Service – How good is this!!! My Mini 3 Pro drone got hit by a rain squall. Still technically under warranty but wasn't considering a claim under the circumstances. Filled out a repair request online and DJI responded with a free courier delivery docket to their Victorian service division. Packed and sent the drone, the remote and battery as advised. Five… Read more
days later received an email from DJI confirming water damage but informing me they were repairing the drone and remote free of charge and sending everything back by courier at their expense. I thought that was as good as it got, but when I received my unit I found they had given me a brand new combo (not refurbished) including a new battery. Well done DJI. Can't beat that!!!
Negative reviews
Extremely disappointed. I purchased a DJI Mavic Air drone some time ago for over $1,000 expecting long-term support, but DJI no longer updates the DJI GO 4 app to work with modern iPhones or iOS versions. My drone is still in perfect physical condition, but it has become completely unusable because the controller cannot connect to newer Apple… Read more
devices. DJI support confirmed that compatibility with new phones and operating systems is not provided for this model. That means a premium product becomes effectively disposable after a few years due to software abandonment, not hardware failure. This is not what I expect from a company that claims to offer high-end, professional equipment. A drone should not become obsolete simply because the app is no longer maintained. Very disappointing experience, and I cannot recommend DJI to anyone expecting long-term reliability or support.
Extremely Disappointed – Poor Customer Service and Shipping I placed an order with D1 Store expecting fast and reliable service, especially since they claim to be an Australian-based business. Unfortunately, my experience has been nothing short of frustrating. After making the purchase, I received no meaningful shipping updates for days. When I… Read more
reached out, I was told the item would be shipped via TGE with express postage, but there was no real tracking information and the delivery kept being delayed. Their live chat support is a joke—no one responds—and emails feel like auto-generated apologies with no accountability.
If you're expecting prompt service or genuine customer support, look elsewhere. I could have received my item faster and with less stress from a major platform like Amazon.
D1 Store needs to seriously improve both their logistics and customer support systems. Until then, I won't be shopping here again.
— Dr Munshi Samaduzzaman
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DGI Fly app is NOT on android Play Store – Just bought a DJI Neo based on numerous positive reviews. The material and the packaging are good and reassuring. BUT you need this app called DGI Fly to use the drone and this app is NOT available in Google Play Store. (It seems that Google has requested changes to the app and DJI will not (or cannot) comply.) Trying to install this app from the… Read more
DJI website brings up so many warning messages from my Samsung mobile OS that I cannot bring myself to ignore them all. I am thinking of using one of my old mobiles as a dedicated mobile for this drone. This should not be necessary.
Recent reviews
The world worst company – This is the worst company by far. I ordered a DJI Osmo pocket 3 for £500. They send it to a different address, when I contacted the company to ask about it, they shut me down and denied the claim. I was really excited because it was my first time buying from this company and I’m pretty sure that I’ll be my last time. They don’t refund me the money although it was their fault. Please avoid this company for your own good Show details
Outstanding Customer Service! – I have a long history with DJI products and purchasing the new Avata 2 and crashing it with 2 days, I had no worries. DJI replaced within a week and I was back in the game. These guys are awesome and customer service was outstanding! Show details
Dji drones not worth owning – Save your money don't waste your time on byeing any dji product I bought a new drone in box un opened and can not get it connected support from dji told me they will not help me short of calling me a thief as it's second hand even though it was a sealed boxed product Show details
Always late response – Poor service... They sent me the wrong product, and the service answers every 4 days, asking to explain because you never talk to the same person, even by email. Tired of running after them while they were the one mistaken. Show details
Great service – Bought a couple of drones directly from website and one via amazon (but it is basically the same) All three were delivered within 2-3 days, perfect condition, everything went well Couple weeks ago I lost my mini 4 pro camera lens (default one that you replace with ND-filter) Asked if I can buy it in at the website-chat-bot That was the only… Read more
thing I did. Received a phone call, answered a couple of clarification details, was told that repair service has a couple of them in Melbourne, it will be shipped to Sydney's store and I'll be given a phone call. A week later - received a call that it arrived, came and took this part for free. No hassle at all.
This is frustrating – Poor service, late response. Haven't got my drone back even not sure if it has been fixed or whatever, been 18 days. Tired of chasing. Still under warranty.... Show details
Great warranty servide – My action2 battery module failed due to underwater usage where I was unware of it being not waterproof. While it's within one year time since purchase, DJI offers me with a new module with no cost. Show details
Bad service – I ordered the DJI Mini 3 Pro on sale. Payed in full only to receive the notification the next day that it won’t even be shipped till over a month. Why put a sale on if you can’t even ship the product? Or bare minimum before you purchase it tell us it’s out of stock?! I did receive a full refund as I went through PayPal thank goodness. Only for days later there to be another bigger sale when they couldn’t even stock the first sale!
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Could not be happier – I bought a Mini 3 Pro. It’s a great drone. I crashed it after a month and made a claim under their protection plan. I had a new drone within 30 hours. That’s very impressive. I’ve heard contacting customer service is a nightmare but as far as I’m concerned their automated processes are great. Show details
Appalling customer service! – contacted this company over a year ago about an issue and they never got back; after trying numerous times over several months someone actually responded but then they mixed up the email addresses, apparently keep losing my email responses and once again, no response... so this has been going on for a year! Would give them a zero if it was an option; Avoid them! Show details
Absolutely terrible do not buy – Osmo mobile se, no information in the box on how to use, had to watch 3 YouTube videos from other people to work it out. Didn't even tell me I had to download an app to use and then create an account to use the app which the website wouldn't work to create the account. Talked to customer service via live chat and couldn't get anyone to help this… Read more
was Friday had to wait until Monday to talk to someone, the person I talked to Didn't know anything about the product in the end it was found to be faulty and so they wanted me to send it to them to be checked. Customer service was atrocious didn't even know their own products, should have just replaced the faulty product.
repairing – I bought my DJI Mini Pro 3 in the Philippines after 3 days since I bought the drone, it crashed. I sent my drone to the DJI Philippines to have it fixed last January 13. The service center received it on January 17 and it took almost 2 months before my drone got assessed that it needs repair and got shipped to Hong Kong. I was advised that there… Read more
will be some expenses to be paid for the repair and I paid immediately. It was already shipped last april 20th to the Philippines, but until now I haven't received the drone. It’s been more than 4 months since they received the drone and the process just to assess if it needs repair took almost 2 months. I live in Australia and my family is coming here next week so no one can take a drone when the drone arrives in the Philippines. Now, DJI Philippines gives me different ETA for the drone, and I was told that it was repaired in Japan even if DJI Hong Kong said they were the ones who repaired my drone.
They sent me a faulty product but still wants to charge me for repair – DJI's quality check is terrible! Best to make sure the product you receive is not faulty immediately after receiving.
Recommended firmware destroyed my RC-N1 controller – Purchased Air2S combo .. both aircraft and N1 controller performed flawlessly until I installed latest and recommended firmware .. controller died would not charge .. went to UTube .. aarrgghh hundreds or similar experiences.. will not recommend to my friends Show details
Repair / Customer Service – Was having connectivity issues, phoned the support team, advise was to log a repair request on line - very easy to do, DJI provided the required details for me to return both the aircraft & controller. DJI acknowledged the receipt and I was contacted once the repair team had conducted the assessment. Notified a replacement for both the aircraft &… Read more
controller would be dispatched. Received before the ETD. Quick turn around from WA to Victoria (DJI Repair) and was kept updated on the progress of my claim. The only charges were for the box from Australia Post to send it, no postage costs or costs for replacement. Care Refresh was definitely worth it. Thank you
Poor and unethical customer service! – Agreed with replacement of batteries and then tries to negotiate their way out after. Delay with response up to 48hrs per email with indecisive content. Taken over a month to resolve the problem. “Help” and “sorry” are words used too commonly but the reality and aim is to rip off customers!!!
Horrible experience with this company. Never again. Will never buy DJI ever again! – Online chat with Carindale - initially told me they had no stock of any mini drones. After my probing - oh yes the system is just updated and we have ... yep only the really expensive ones. So why are the advertising ones they do not have and have no timeline for stock? Can order others but no idea when or if stock will arrive. Very unhelpful.… Read more
Asked if I ordered on line would it come from interstate or Carindale. If interstate I would drive to Carindale from near sunshine coast on Friday as I know the Xmas issues with shipping. Its in Carindale. Ok so order the expensive one mini 3 pro with fly more. Has to be by paypal. Thats OK as I use paypal exclusively for eBay and not had issues for years. 4 days later I get an email from shipping company who are just about to pick up item from Victoria (yep not Carindale near me) and ship to an address in Brisbane I move from over a year ago. PayPal has my new address for over a year indeed its the only address in PayPal and I have had many eBay deliveries to new address with no one going to old address . Tried to redirect shipping but system said cannot change to a different zone. So got onto D1. Well it went down hill from there. Their first response was it was my problem and I need to cancel the first order, place a second order and if and when the wrongly addressed drone was returned to D1 they would refund. Not acceptable of course - how could I trust them when they play these games. Needless to say numerous calls and emails occurred. They do not read the emails. They do not listen. They keep saying "company policy does not allow XXX ".... In essence they messed up big time. Their company policy is not part of the transaction conditions (Aust Law) and hence irrelevant. They lied about where the item was to be shipped from. Took 4 days to dispatch (was told it was going to be immediate after order) to wrong address then were extremely unhelpful. I doubt drone will arrive before Wednesday afternoon and as at time of writing they have not sorted this out. Not going to be here after that for 10 days. I have spent a lot of time on phone and email to them. Never ever going to deal with this company again. DJI drones might have a good reputation ( i have used them at work along with others and they are OK) but with service like this from DJI and D1 I will buy from others in future.
Three batteries not working straight out of the box. Won't charge – Never used the product yet all three batteries are completely flat and won't take a charge. Have to return batteries in mail. No confidence in product or service. Show details
Lack of software support – Despite spending thousands on the drone, DJI dont provide updated software when your phone is updated. I now have a drone Phantom 4 that I cannot fly. Numerous youtube videos to try to get around this but every time the phone updates these stop working also. You would expect the software on their most popular drone would continue for more than 4 years. As you would expect, no answers from requests for help from support Show details
Screwed – Power board malfunctioned 3 months out of warranty ... no help Show details
Waranty – Every store has different warranty, if you not buy from them, it’s not their problem. Never buy this brand anymore
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