E.Tel
Verified619 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with E.Tel, highlighting affordable pricing, reliable network performance, and an easy setup process. A notable highlight across the feedback is the responsive and helpful customer support team. While a small subset of reviews notes challenges related to obtaining account numbers for porting out or occasional billing inquiries, the general sentiment remains highly positive.
Im a new customer to Etel and I have to say Im very impressed so far. Great prices on local plans and excellent roaming plans with lots of special offers. Communaction is excellent and quick when you phone for help or info
Thank you for 15 years of support. Your excellent reputation makes you a company I can truly trust. Even better, you offer Chinese-language phone support, which makes communication so convenient. Show details
We’ve used Etel for our trips to Taiwan, Japan and New Zealand and it’s been incredibly reliable. The connection is consistent across these countries and the prices are reasonable. The setup is simple and can be done in minutes. Highly recommend!
Reviews with attachments
Easy to fine with amazing coustomised plans which works on Optus
After calling 0290678888 the staff really helped with an easy way by noticing the problem directly. Meanwhile my previous call to 1300383588 answered by a staff who made me really upset because without asking my problem I was only told to call the partner where I ordered the simcard and saying that the staff did not have access. It was really… Read more · 1
confusing because I had no idea since I only know etel. So I checked my email and found both contact number. Thankfully the second one was work and handled quickly. Why did the first staff left me with no clue at all or try to identify other solution.
Joined Etel which required emailing a photo of your drivers Licence. Wasn't happy about that as this is not usually required, Telcos usually use the document verification service that requires the info but not emailing a photo, some just verify by your credit card, which is odd. Had to replace my sim card while I was at work and I had to call a… Read more
number to activate. I was then told they had to verify my email and had to respond. Fair enough. I responded received, and was asked if I read the instructions. Turns out I had to take a photo of myself holding my drivers lic. They carefully led up to this step rather than stating this at the outset, knowing that there will be objections. Yup, this was a step too far! Too busy at work to jump through hoops, NOT a legal requirement , and something that Etel themselves have decided to implement. Now, for every organisation that has a photo of your documents, there is an increased risk of identity theft. Not just from hacking, but unscrupulous employees. Until gov legislation makes it a mandatory practice, the less you do it the better. So I cancelled my service. Then I had a surprise last bill. I took it for granted that Etel would stop data use when I had used up my data as most other telcos do. Nope, charged me $5 per gigabite for going over my data limit, which is what telcos did over a decade ago. Obviously how they make up for providing a cheaper service. Admittedly I was using it in a dongle so not sure if there were any reminders, and I wasn't using their app. I didn't read their terms and conditions, so that's on me. The devil is always in the details.
I usually use two telcos, and had to cancel the other one too for changing my plan and charging double. I'll leave a different review for that. Have now joined up and activated two new telco accounts, neither of which required photos of myself or my drivers lic, and I double checked that they automatically stop data use when allocation used up so you don't incur extra charges. All good!
I ordered my eSIM over 8 hours ago and still haven’t recieved my eSIM to my email
Hey Nicholas, that's not the experience we want you… Read more
For last minute purchase! It is quick & easy to purchase with clear explaination what is included in this e-sim card. We choosed 7 days plan for a family with kids. We need unlimited data to share hotspot for the kids. You can get 20% discount as well. Show reply
I am under 18 and signed up for an E.Tel plan advertised as a casual "month-to-month" service with "no lock-in contract." The marketing completely omitted the word "postpaid," leading me to believe it functioned like a standard prepaid service that would simply stop working if unpaid. Because of this, I used a single-use card for a one-off… Read more
purchase.
After I stopped using and removed the SIM, E.Tel allowed a negative balance to accrue on the completely inactive service. They then sent an automated notice threatening to refer me to a debt collection agency.
When I contacted customer care to explain that I am under 18 and was entirely misled by their contradictory "no contract but postpaid" phone jargon, they initially refused to drop it. They aggressively demanded I pay a fee for the months the SIM sat unused. They only backed down and agreed to waive the charges after multiple escalations and threats to involve the TIO.
The network itself was functional for the brief time I used it, but the hidden billing structures, lack of transparent upfront disclosure, and aggressive collection threats make them impossible to recommend. Be very careful signing up for their "no lock-in" deals, because it is a rolling credit agreement that will accumulate debt behind your back if your card expires.
Latest follow-ups
Very helpful assistance from Janine; nothing seemed too much trouble for her. Now just hoping the esims actually work! Time will tell...
Follow-up · eSims worked perfectly in all locations. Thoroughly recommend.
Purchase options and pricing were very competitive and whole process to less than one minute to purchase
Follow-up · Connection once we hit the States was very quick. The only issue about not having a phone number is that you are excluded from some service apps that require one, but there are always work arounds.
Very easy to install, very cheap to buy, highly recommend.
Follow-up · Can not access to internet in Switzerland, some areas in Munich city, not recommended when actually used and tried it out.
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Positive reviews
I was with Vodafone for more than 30 years. They reduced my data without telling me, a disgrace. I did call and ask, but they were making excuses and loyalty means nothing to them. Accidentally discover E.Tel was chatting with a lovely customer service girl Daisy, she was amazing, i didn’t hesitate to sign with E.Tel , hope the coverage will be… Read more
good, but further more, i can call them and ask to speak with same person. That is great. I will update my review when i get my SIM card, but so far so good. It is 9.90 for the first 3 month, then its $24.90 for 25GB VODAFONE offered me prepaid $250 fir 150GB for a year which is $20.83 a month for 12.5 GB of data per month Thank you Daisy.
I started a chat with AJ on the etel website for help with my free travel esim. AJ was very helpful and new the right questions to ask. I would recommend etel to anyone needing a new mobile plan and likes to travel. Show details
My previous eTEL SIM card for Japan worked well, and I submitted feedback with the promised AUD 2 cashback. This positive experience prompted me to purchase another eTEL SIM for China, also with a promised AUD 2 cashback, although I am now doubtful that either cashback will materialise, as the eTEL system appears to have disregarded my previous registration and feedback. Show reply
Negative reviews
The service is terrible, they kept charging me well after I had cancelled my account with them, then numerous months later they send me a final warning letter saying they will forward the outstanding amount to a debt collector...none of the fees were from months that I had an active mobile service with them! Many fraudulent 5 star reviews for them, not to be trusted.
That's a really concerning experience and we… Read more
Cheap and nothing to complain about with the reception. Woe to you if you need to port out from Etel though. I had a bad experience trying many times/ways to obtain my Etel account number (i.e. there is a service number but not the account number in their invoice). You will encounter failure to port out with yr new telco without the account… Read more
number. Had to write many emails (they are also not very timely with their replies ) to the extent of "demanding" before Etel relented in releasing MY account number. Playing all these tactics to stall and delay. The perceived cost savings is not worth the time and effort if you ask me.
Easy to use and you do get internet straight away, only thing I found is that internet can be patchy and also drains your phone battery really quick as constantly searching for reception/ internet. My phone would be dead around 1pm. Convenience is great but I would rather buy a local SIM card as better reception and you don’t have to worry about your phone going flat or not being able to get good service.
Hi Lisa R! Thanks so much for sharing your… Read more
Recent reviews
Excellent service! The eSIM was easy to install, activated within minutes, and provided reliable coverage throughout my trip. Great value for money and no issues with connectivity. Highly recommended!
After speaking to one of their customer service representatives last week, I left a 1 star review detailing my experience and issue with the activation and billing. Today, I got a call from Janine, one of the managers, and she was able to resolve my issues with no sweat. In line with this, I have to commend her and update my rating. Not all companies follow up with their customers who had a bad experience so kudos to Janine. Show reply
Have used an E.Tel travel SIM for multiple countries now without any issues. Have recommended to friends and family. Price is great and service has been on point. Show details
Find out how E.Tel compares to other Mobile Phone Service Providers
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Incredibly simple and seamless product, with great coverage across my trips to Asia and Europe. So much more cost-effective than many other e-sims, can’t recommend them enough!
I had a great experience with ETEEL. AJ Diamona was extremely patient, supportive, and always willing to help in my case. Their guidance made the process much easier and more enjoyable. I really appreciate their professionalism, kindness, and dedication to helping others succeed. Thank you for the excellent support! So i can say: Excellent service… Read more
and support, esp. for AJ Diamona. And the ETEL is honestly the cheapest plan for mobile internet, and if we refer friend, we get about $10 (a bit forget). So, sometimes i just paid $14.
The customer service guy I AJ was very informative about the company thanks as I was thinking about moving to another company but he convinced me that what he suggested would work thanks Show details
I’ve used ETel sim in Bali - worked well! No connectivity issues and speed was very good! Would recommend this e SIM to anyone! Previously I’ve used airalo and Klook and I feel ETel provides better value! Show reply
We certainly recommend E.Tel esim for your travel needs. AJ has made the experience easy and welcoming. Even when I accidentally purchased an esim for an incompatible phone AJ quickly assisted in getting a refund for me. Many thanks
I had some problems getting on (you need to send the QR code to another device to set up your account). However Daisy assisted by renewing my account and ensuring it works. Now I have it running it’s very good. Coverage is very good and so is the speed. Show details · 1
I have not used the travel esim yet but the purchasing process and instructions were very straight forward and the value seems great for the amount of coverage I need. Show details
Reliable over seas. Sim activated and installed as intended. For android users, press and hold the QR code and it will prompt you to install the sim card. You will have ths option to use it as data only, while you use your normal carrier for calls and text
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Dave, thanks for taking the time to share such… Read more