E.Tel

Incredibly simple and seamless product, with great coverage across my trips to Asia and Europe. So much more cost-effective than many other e-sims, can’t recommend them enough!

I had a great experience with ETEEL. AJ Diamona was extremely patient, supportive, and always willing to help in my case. Their guidance made the process much easier and more enjoyable. I really appreciate their professionalism, kindness, and dedication to helping others succeed. Thank you for the excellent support! So i can say: Excellent service… Read more

and support, esp. for AJ Diamona. And the ETEL is honestly the cheapest plan for mobile internet, and if we refer friend, we get about $10 (a bit forget). So, sometimes i just paid $14.

The service is terrible, they kept charging me well after I had cancelled my account with them, then numerous months later they send me a final warning letter saying they will forward the outstanding amount to a debt collector...none of the fees were from months that I had an active mobile service with them! Many fraudulent 5 star reviews for them, not to be trusted.

easy to buy online. hopefully having good coverage. applied online website... Show reply

Absolutely the most simple process to order with clear instructions in the email. Show details

I called before purchase eSIM for Japan. Customer service was good. I am happy to find out if any issues I can connect with them on live chat. Hope e-sim works well in Japan Show details ·  2

The customer service guy I AJ was very informative about the company thanks as I was thinking about moving to another company but he convinced me that what he suggested would work thanks Show details

I’ve used ETel sim in Bali - worked well! No connectivity issues and speed was very good! Would recommend this e SIM to anyone! Previously I’ve used airalo and Klook and I feel ETel provides better value! Show reply

We certainly recommend E.Tel esim for your travel needs. AJ has made the experience easy and welcoming. Even when I accidentally purchased an esim for an incompatible phone AJ quickly assisted in getting a refund for me. Many thanks

Cheap and nothing to complain about with the reception. Woe to you if you need to port out from Etel though. I had a bad experience trying many times/ways to obtain my Etel account number (i.e. there is a service number but not the account number in their invoice). You will encounter failure to port out with yr new telco without the account… Read more

number. Had to write many emails (they are also not very timely with their replies ) to the extent of "demanding" before Etel relented in releasing MY account number. Playing all these tactics to stall and delay. The perceived cost savings is not worth the time and effort if you ask me.

Easy to use and you do get internet straight away, only thing I found is that internet can be patchy and also drains your phone battery really quick as constantly searching for reception/ internet. My phone would be dead around 1pm. Convenience is great but I would rather buy a local SIM card as better reception and you don’t have to worry about your phone going flat or not being able to get good service.

Be very very of Etel. If you go over the allocated limit for your plan you will be charged $5 a g/b. I had a day where my phone used 8gb work little use. I called them to ask what on my phone is using the data when when I'm sleeping and they said they cannot . I ended up turning off my mobile data and was still using data. Show details

I had some problems getting on (you need to send the QR code to another device to set up your account). However Daisy assisted by renewing my account and ensuring it works. Now I have it running it’s very good. Coverage is very good and so is the speed. Show details ·  1

I have not used the travel esim yet but the purchasing process and instructions were very straight forward and the value seems great for the amount of coverage I need. Show details

Reliable over seas. Sim activated and installed as intended. For android users, press and hold the QR code and it will prompt you to install the sim card. You will have ths option to use it as data only, while you use your normal carrier for calls and text

First class customer and technical support from CATHY Y who got back to me so quickly and explained everything making my query totally clear and understandable. As well as having very customer friendly pricing and packaging of travel ESIMS they have a support team that makes a difference when you need it. This was my first interaction with E.tel and it was excellent.

I contacted E.Tel about refunds for seven Travel eSIMs, and AJ Diamona was fantastic. I was really impressed by how quickly everything was handled. My issue was resolved within about an hour of my initial email, and all seven refunds were processed. AJ was friendly, helpful and very efficient. Really appreciate the quick response and excellent service. Thanks AJ!

The customer service form Cathy Yang from e.Tel Mobile is extremely responsive, fast and meaningful. The response of my query is very fast and meaningful. I have been with many service provider but never experience good customer service I get from her. Well deserve 5 Star to Cathy. Show details ·  1

Did ring up to make sure it works but it didn’t now I have to try and get a refund not happy, did get a full refund would use again after there customer service was excellent thanks Show 2 replies

I realise I may have been a bit of a pain for AJ, but he remained patient with me, listened to me, and helped me out. I very much appreciate his help and understanding. Thank you again Show reply

Cathy Y. knows Etel mobile plans well, thus is confident in answering my queries. She maintains a well-paced delivery, perform result effectively and is consistently courteous throughtout the call. A real gem. Show reply

I was initially worried but I found the customer service flawless and the plan simply works with no issues. I’m now looking to travel and have bought a travel eSIM. Show reply

Emailed Cathy today to change eSIM to different phone before I arrive in Bali, and it was done immediately. Great customer service and would highly recommend E.Tel Show reply

I’ve used E.Tel before for an Indonesia trip and travel all over even to some really remote locations and this worked like a charm can’t wait to use it again also was definitely the cheapest option! Show reply