12,183 reviews
AI reviews summary
Pros
Verdict
Dodo NBN is highly regarded for its affordability, proactive communication regarding plan savings, and efficient customer support. While occasional dropouts are mentioned, the overall experience is defined by reliable speeds and a hassle-free switching process.
Once we finally got NBN to the premises and were supposed to get 500mbps but only got 55mbps the real battle started, Dodo having no real interest in fixing the issue and left us unable to use the internet properly. After 12 months of this I finally got rid of them but not after they cut my service off and gave me late fees for being 3 days late… Read more
on the bill. Absolutely appalling service and for a complete rubbish provider, DO NOT USE THEM!!!!!!!!!!
After experiencing persistent issues with my previous provider, I decided to switch to Dodo. I reached out via phone and live chat and spoke with Josefino D, who was understanding, patient, and explained everything in a clear, timely manner. Communication was easy throughout. Once I proceeded, the transition process for both the NBN connection and… Read more
mobile service was completed within about 15 to 20 minutes. Overall, a smooth and efficient signup process.
Apart from the lower costs I'm regretting going with them. Connecting is spotty most of the time and often drops out completely. Once I've paid for the modem I will likely be looking elsewhere.
Reviews with attachments
Smooth change from previuos provider to Dodo. Speed has been great so far. Everyone is happy at home while streaming from multiple devices at the same time.
Excellent service, fast and reliable! We used Dodo NBN interstate but had existing NBN setup for our home in QLD. This service was slow and nothing like Dodo so we convinced our landlord to allow us to switch to Dodo. Super easy to setup and use your own modem / router. Excellent monthly pricing too! Great for Teams meetings (WFH) and streaming TV / movies.
- +1
I spent a while week researching internet plans amongst all of the internet providers in my area. Afterr days of sifting through data packages, add on specials, comparing prices per month and other things to consider when choosing an internet provider I narrowed it down to Dodo. But I still wasn't completely convinced I had found the best deal… Read more
around so I decided to go with that cute little meerkats voice in my head that I'd seen on tv a hundred times and "compared the market" and turns out I was right all along. Dodo had the top deal and I don't know why I questioned it as I, a now 40 year old, remember when the internet first came out my Mum connected the internet and our provider then was Dodo. So it seems they have always had the best deal since the internet began. It's fast, great priced, the app is easy to navigate to pay my monthly bill and make enquiries and if I'm stressing about being able to pay my monthly bill amongst all the other bills that come in they will help me through it and give me options to pay my bill so I can stay on top of things, getting what I need to pay paid, whilst my family enjoys the internet. I don't think I'll ever change from Dodo, I mean it's been just over 25 years and I'm still loving their product. I think I might even change my mobile phone plan to Dodo, after looking at their deals compared to the top mobile providers in Australia it looks like they've topped the list with best deals there too. Dodo, they really are internet that flies!!
I’ve been using Dodo for my NBN service and have had a positive experience overall. The connection is generally reliable with consistent speeds, although I have noticed some slower speeds at certain times. I haven’t had to contact customer support often, but whenever I have, they’ve been helpful and easy to deal with. Billing has been… Read more
straightforward, and the monthly cost is reasonable compared with other providers. Overall, I’m happy with the service and would recommend Dodo based on my experience.
Dodo are always friendly and doesn't hesitate to solve any issues around the home internet/wifi. They're always on the ball to make bills easier if needed. I highly recommend Dodo to any new or old wifi customers. Ashley
I also have Dodo mobile x 2 plans,I originally signed up in 2001 and have been a CONSTANT customer since then. Back then internet wasnt what it is today,we started with Dodo when it was ADSL and we also had the OTG USB plug in internet sticks for our tablets on the go,and also used it for the library PC and all the while we had our mobile phone… Read more
data plans too. I stayed 25yrs because of the service,and the patient Dodo Tech problem solvers that helped over the phone,when I'd ever had an issue,and they've been few. Other family members and friends have changed providers over these years and now I hear more of them have made the change to Dodo due to losing faith in others due lack of service,outages,lack of support and /or due to the rising costs etc..I don't see Dodo going anywhere,so I'll be happy to stay also.. Regards Trace...
I have been with dodo for a couple of years now and the service has been excellent
Meets the needs with a breeze! The transfer was fast and efficient. The connection has been excellent since it started. We haven't had any troubles in the first 3 months of using Dodo so the whole household has been happy!
I must say when we went through dodo at the start I through yes a company that dose not over charge you. Amazing and if something goes wrong they always let you know in plenty of time. There is only one thing that has changed that I don't like. At the start the one price included internet and email. Then I received an notice that you had to go… Read more
through a different company for email so they wanted to stop offering the email service but price has not dropped. Also the company offer the email was going to change 60 dollars a month. I said no I made my own email through Outlook dose not cost me anything.
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Never had an issue with our internet connection since we started with Dodo. The speed is consistent with what was advertised and we never had a lag or drop out moment when using it. My partner also plays a lot of video games and never had a problem with the connection. This is the best internet we’ve ever had and probably will forever have. Highly recommended!
The connection with Dodo is strong and the internet speeds are fast. When the connection does drop out, it’s due to maintenance and they email you about it before they do it. I tend to miss these emails and well it doesn’t take long for them to fix it at all, which is great. The customer service is a strong 8.9 out of 10. I highly recommend other people to use Dodo as their home internet provider. Thank you Dodo :D
Very impressive efforts by the Dodo crew. We were having difficulties trying to obtain an NBN connection, trying many providers including Telstra, and Optus who completely turn their backs others presented road blocks. Dodo went the extra miles and sorted out the NBNco mixup on addressing of a newly build area. They kept going until it was resolved and then offered me & my wife brilliant mobile deals with Infinity data for $19ea. Great work Dodo
Quick to setup same day activated within 2-3 hours. No router setup required, was automatic, speed is good as shown in screenshot
I’ve had a good experience with Dodo. The service has been reliable, and whenever I’ve needed assistance, the customer service team has been helpful and friendly. The process was straightforward and easy to understand. Overall, I’m happy with the service and would recommend Dodo to others.
I've been using Dodo Internet for 3 years and have had a good overall experience. The internet service has been reliable and suitable for my everyday needs. I'm happy with the service and would recommend Dodo to others looking for an affordable internet provider.
Latest follow-ups
Don’t go with Dodo – Dreadful My suburb had a nbn outage at 12pm on Friday. Almost everybody was restored to full service by 3pm yet dodo customers still with no nbn at 5pm on Saturday. They also offshore their call centres overseas so be prepared to be on hold for 2 hours Just cancelled them out of frustration Show details
Follow-up · Changed to Aussie and they are a tiny bit more expensive by $5 a month but no problems at all 2 years later
Dodo charges way too much for what they deliver. The internet connection is painfully slow — constant dropouts, lag, and speeds nowhere near what I’m paying for. It’s ridiculous to spend this much money and still struggle with basic browsing. And… Read more
when you try to get help, the support is slow, unhelpful, and drags every issue out without fixing anything. For the price they demand, the quality is embarrassingly low. If you value your money, your time, or a stable connection, Dodo will let you down every single time.
Follow-up · Drop outs can last for hours at a time, sometimes less and a few times for over a day. The speed I pay for is meant to be NBN500/50 but my speeds are 35/22 Mostly happens at night time and on an occasion afternoon.
I live on Bribie Island QLD and have no problem with my internet DODO provide it's really something for the price , As I am on a pension, I need to be careful of my Buget. Well done DODO
Follow-up · I have no issues with DODO,I have got good service and plenty of data Good on you to the DODO team.
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Positive reviews
Just enough internet for a two person home, great friendly service when ever I have called Dodo. I have been with Dodo for many years and have recommended them to many people, here and in Tasmania.
I’ve been using Dodo Internet for a while now and honestly, I’m pretty happy with it. The internet has been reliable and the speed is good for everyday use, streaming and having a few devices connected at the same time. The price is also really reasonable compared to other providers, which is a big plus. I haven’t had any major problems with the… Read more
service so far, and for what I’m paying, I think it’s really good value. Definitely happy with my choice.
We have been with DoDo phone and internet for more than 20 years now. I would lie if I said that there was never a problem in the past but they were always able to sort out the problems for me. We live in a rural town which in its self can cause drop outs and slower internet. Dodo arranged for fiber to be installed ,and now I can honestly say we… Read more
very really ever have a problem. I am still with DoDo and have no thoughts on moving to another carrier. I have found that their service and support service has been great.
Negative reviews
I have never had a normal internet speed with Dodo!! From the beginning I had issues with the internet and they said we should upgrade to fibre network and also they said it’s going to be way faster which was a lie. The internet is even slower even after changing the system and many times I didn’t have internet. When contacted customer service… Read more
they said something in settings hasn’t been set up properly from the beginning and obviously it’s not my expertise to fix that!!’ But they always ask me to contact Comnet to fix it. They ask me to contact Dodo! And I have been passed between them!!! Any other company I was with before they fixed these kind of issues themselves. I think it is time to move on
These guys are the worst provider I’ve ever experienced crap andI slow internet service was appalling I cancelled them mid way through of my billing cycle I only paid half and didn’t want to give anymore. I mean when I showered I would get one song then it would drop out. Utterly useless. Don’t ever the advertise fast speeds I change yo a higher speed cause I thought that would but no still crap I’m nor with belong so much better
Big heads up to anyone choosing dodo. I have been paying for their top service at $93 a month for over 2 years and it has recently come to our attention that we weren't receiving the accurate service. Upon asking for a refund they are saying they can't provide it because it's my fault for not acknowledging the fault.. so I would strongly advise… Read more
everybody to do a speed test and check how much there actually getting. I have recorded every conversation with them as proof and they have even admitted to providing the wrong service, yet are still trying to not refund or provide an adequate solution for us. This is highly unacceptable and daylight robbery. This could turn into a class action lawsuit as I'm sure I'm not the only customer who has been dealing with this
Recent reviews
I would rather give 0 stars but since that’s not an option 1 it is. Service is horrible, internet connection is a joke unless you want to call Dodo every day to get your service you have paid for. They will happily rip you off and give you the lowest service when you are already paying for the top service. You will get sent in circles trying to… Read more
get a refund or any help. DO NOT RECOMMEND. Better off going with Optus that’s who they buy their service off anyway.
I had questions that were fully explained. I now have a thorough understanding of all aspects of my internet and what my usage and speed entail. Very reassuring but then when my delivery time came I was in hospital and requested the NBN box and the router sent to the Post Office they left it outside my unit. Then the NBN box didn’t work so another 4 days to wait for a technician. 10 days still no internet.
Strange to be asked to do a review before my internet is active. Simple requests denied then 4… Read more
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UPDATE! they have refunded me a total of $320. No where near the amount they overcharged but a win is a win