Dodo NBN Internet

The worst company . They are charging overdue payment fees for the month, also the service for The for the month is not rendered also that Customer Service ignorant, sir, ignorant, employees,

I have been with dodo from day 1 back when it was just standard internet. A few years later I had my phone (landline) changed over to dodo as a bundle package. Recently I had my mobile switched to dodo 0n the $40 / 80 gb plane. I don't think there is any other supplier that can match price service or support. Thank you dodo.

I’ve just been informed my NBN500 plan has been changed to the NBN25 plan. Not only is the plan slower but it costs an extra $10 a month because I was still on the promotion discount for the first 6 months. I contacted support and they said they sent an email in July saying they’ll move me to the slower plan unless I opt out. Excuse me, this… Read more

should be optional, we shouldn’t have to opt out of being moved to an inferior and more expensive plan.

The subject of the email was “Do you want to save $19 per month on your internet?” Of course I’m not opening that rubbish, I already know the price on the NBN 500 plan I had was competitive. Dodo sends so much junk mail that you can’t unsubscribe from so I didn’t both opening it.

Worst of all I can’t change the plan back until my next billing cycle, since it got changed already in the current billing cycle, which I did not do in ten first place!

This is ridiculous and I’ve already churned to another provider.

Have been using Dodo for over 20 years! Sais it all. GOOD

My connection was so simple to have connection when changing providers. I always had someone available to me if I wasn’t sure and when it was connected it was like nothing had happened. Simple smooth process and I know I have a really good bundle deal with my mobile also now included. My dodo plan has saved me over $50 a month

My internet drops out all the time which makes my tv lag and is very slow to come back when your on the phone it cuts out as the internet has dropped out

i am disappointed that it keeps going up Do Do is one of the cheaper (Just) providers but like all corporations they get greedier the more they make. Now they will take another $10 if you are 3 days late so its always the people trying to get by and elderly & disabled who suffer the most i have a phone service it started at $5 4 weeks later it… Read more

doubled to $10 adding a few gigabytes with the plan , then it added another $8 (almost doubled again) then in months it increased another $2 now it is $20 4times more IT IS value if you use it for a phone /pc and calls/txts but i have no gigs its not connected to the PC i asked them to disconnect because i get bad reception and many of my calls drop out so i am forced to walk further down the street to be able to make a call having a phone box which is free to make calls just at the end of the street , only a few calls are made daily. Some people see no problem with how expensive Australia has become because either they don't have to pay the bills,they can afford it, or they have no other Australia to compare it too There is a lot of corporate greed and people keep feeding the beast because they don't have other choices , the customer doesn't count its like they are treated like consumers only. Australia, being a so called first world country has one of the worst internet speeds and pricing in the world ,they have only thought about the age group from 16-40 who basically grew up on a pc and phone corporations /people who make decisions forget about the older generations who want a phone and nothing more , most older people are computer illiterate so if anything goes wrong with the computer side of it they have to pay to find out what they are doing wrong instead of just being able to use a phone ,which is always something simple to fix, with an outrageous price tag. if dodo had a plan for the elderly /disabled or just for phone calls / txts for $10 a month that would make them stand out above the rest. They got great reviews when they had the $5 a month calls , they wouldn't have to upgrade the cards turning off internet access for those only wanting phone service or if they want the internet leave it as is, doing this will show they care for their customers. or as cynical as i sound are just there to profit not to allow you to breath a little easier when all your bills time come . Time will tell. i wont hold my breath but you never know if you don't try PS i want to reiterate that it is worth $20 for the internet and calls/texts i would give it 5+ stars if they could make plans for pensioners/disability that would help people a lot

Internet service is reliable, efficient enough for a standard household. In fact not sure why we keep paying more tbh. Pricing could definitely be on the DOWNSIDE instead of increasing for NO EXTRA SERVICES AT ALL, NOT even a NEW router, wifi extender, or even a THANK YOU FOR YOUR COMMITMENT TO OUR SERVICES letter, nothing....! When you consider… Read more

how many People in this country pay fees for line services/maintenance etc THAT FEE MUST BE COMING DOWN BY NOW..! thats gotta be millions/billions/trillions into "that service fee" AND TO TOP THAT OFF the possibility many of the staff members that push buttons and answer calls DO NOT even LIVE here in Aussie and live In Another Country, taking their wage they earnt from customer service to the Australia community off shore NOT even supporting our country, where they work and to top that off probably pay bugger all all tax too. So I WOULD APPRECIATE THE FEES CHARGED TO ACTUALLY REFLECT THE SERVICE BEING PROVIDED and bring the call service jobs BACK TO OUR SOIL where we speak bloody good english, love a yarn with our mates and a good laugh too and we have less frustration due to language barrier

The best NBN is the one you stop thinking about A few months ago, I switched to Dodo after getting tired of inconsistent speeds with my previous provider, particularly in the evenings when everyone was online. At that point, I wasn't looking for anything fancy. I just wanted my internet to work when I needed it. A big part of that was gaming on… Read more

my PS5. Online gaming had become genuinely frustrating with my previous provider, especially during peak hours. Lag, inconsistent connection and the feeling that I couldn't rely on my connection when I wanted to play were probably my biggest reasons for finally making the switch.

And that's exactly what I've experienced with Dodo.

The connection has been consistently stable, even during busy evening hours. My PS5 online experience has been much smoother and, most importantly, predictable. The setup was straightforward, the modem arrived when promised, and activation happened on schedule. No complicated process, no unnecessary waiting around.

I also had a billing question and expected the usual long wait and being passed from one person to another. Instead, customer support answered within a few minutes and resolved the issue on the first call.

The monthly bill has also been exactly what I expected, with no surprises.

What I appreciate most is that I no longer think about my internet. It just works.

After being frustrated with unreliable service, that might sound like a small thing, but it has made a genuine difference to our household.

Sometimes the best upgrade isn't faster internet. It's simply having internet you can rely on.

Dodo changed my plan from 500/48 to 25/10 without my authority. I only found that out when they sent me an email confirming the change. For weeks I was wondering why my video conferencing was so poor in quality and pausing frequently. That's when I called them today and was told that they wanted to save money for me as I'm not a heavy user. … Read more

Duh! I'm paying more for my own requirements. What gave you the right to decide for me? Ridiculous!!! The cost difference is only $20/mth more. So what!

When it works, it works OK with a weak signal. Has a tendency to drop out frequently, possibility of modem not strong enough to send a strong signal because it enters the house to weak. There is regular maintenance BUT have seen no improvement in over 12 months

Found out yesterday afternoon that my subscription to the 500/48 service had been terminated 2 weeks earlier, after Dodo switched me to 25/5 service without my consent (I missed the email notification on 16/8 alerting me that the switch had occurred - no other communication was received). I'd wasted significant time rebooting modems etc trying… Read more

to rectify the speed loss issue, then more than 1/2 hour on the phone, before the service technician identified what the problem was (i.e. that I'd been switched by an automated process to a slower service due to my data usage). Lodged a formal complaint yesterday, which today was closed without any contact or attempt to address the issue raised, on the basis I'd closed the account. I wonder how many others have been affected similarly - I know of at least one other.

Do not go with Dodo. It has been 4 weeks and many frustrating phone calls, and we still have not been able to transfer this account from my dad (passed away) to my mum who relies on this service for her safety. This is disgusting and an example of the very worst service during a challenging time of grief. GET YOUR ACT TOGETHER, DODO THIS IS APPALLING!

Good price but bad internet coverage connection for house it's mentioned to cover range of large house but I have only small house and short range and I have bad internet coverage at back of house