6,303 reviews
I was advised to connect my internet through Dodo, from Customer Connect services, which find me the best deals. Once the call was made, & my details given, I didn't have to worry about anything else. Connection was instantly switched over.
Sorry to say this but, I've got such a bad customer service with this provider. I've tried other cheap or affordable ones such as iiNet or TPG, but their customer service is still much more tolerable and better. I ordered my first sim card from Dodo but then I didn't receive it, they never even say that the order has arrived. Then, I ordered a… Read more
second one. I received it and then activated it. For some reason, it activated the first one that has never arrived??? And they keep telling me, no it's shouldn't happen, maybe you put the incorrect SIM reference number (the one attached in the sim card). How's that even possible though? I didn't even receive that first one???
Apparently, upon hours of calling them, we found out that they should've cancelled the first one when the second one is ordered...
And then whenever I call them, they at least transfer me to 2-3 different departments with the impression that they aren't exactly acknowledging what's going on.
Out of all, they didn't give me any service recovery where I might've tolerated the customer service and keep staying with them.
I even sacrificed to lose my mobile number and got a new one.
Basically, I didn't even get to experience the mobile service. But the customer service was so bad... Sorry...
I hope they could improve by this feedback.
I had the worst experience moving from my previous provider to dodo. I was told the service is active and received the text and since then it has been 2 days ,I contacted customer services, technical support multiple times,I was initially told my modem is not correct then I was told it's escalated to activation team and they will get back to me ,… Read more
when no body contacted me ,I tried again and I was told it was not activated from other office, extremely disappointed as kids are having to do uni work and online classes which is all disrupted.dirt poor service.still waiting to be connected, now they are saying it will be next day when they will get an update.
Reviews with attachments
Received modem within 2 days spoke on chat and was activated and online in 30 mins. Noticed dropouts requested NBN technician to attend was organised fast faults found in ports and at the node. Previous was with Aussie broadband did nothing to fix fftn connection Show details
A cost-effective plan coupled with a quick, straightforward process. Results of speed test show I'm getting what I pay for. Show details
evry easy to goes through signup and log on except not provide modem login details until I asked for it Show details
Excellent service. I never get dropout service. Everyday time testing my speed and it's always showing same. Show details
Spoke with a customer rep through the live chat and was guided through the process to get things connected quickly, was expecting a 24 hour time frame but managed to get connected within 2 hours to our new home. Then needed help setting up the modem and again via the live chat, had help within 30 minutes and was up and running soon after. Great… Read more
experience, great customer service and hitting as advertised speeds.
Really happy so far with the service offered!
I'm very satisfied with dodo service and customer sport. Product and service is excellent. Show details
Excellent Service from Dodo Internet I’ve been using Dodo internet in Australia for a long time now, and I must say it has been one of the best service providers I’ve experienced. The connection is consistently reliable, with hardly any dropouts or speed issues. Whether it’s streaming, working from home, or general browsing, the internet… Read more
performance has always been smooth. I highly recommend Dodo to anyone looking for a dependable and hassle-free internet service. Thanks dodo
I've been a Dodo customer since 2017, and honestly say that they have been nothing but reliable, seamless, convenient and affordable since. With my line of work and having to WFH Full-Time, having good, reliable and fast internet is very important and Dodo has always been good to deal with. Even moving houses and NBN transition, can confidently… Read more
say that there has never been any real issues.
Also, with the past 18+ months of cost of living pressures, and with so many other competition offering great deals, Dodo has always been competitive and always valuable to others. So even when I do look around for savings, Dodo still have been my best option.
Would highly recommend Dodo if suitable in your area. Big ups Dodo
Works great for our family and the amount of people using it. Show details
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Internet drops out a lot but that seems to be normal where I live, the speed is fine for my rural location, customer service is great if I have any issues it is so easy to submit a report via dodo and have someone contact me to troubleshoot, have no complaints about the cost or customer service. Show details
Very fast, consistent service. Have recommended to friends, family, and local shop owners. Does what it says on the tin! Show details
Never had issue for the last 12 mos, happy with my service. Show details
DODO helps people a lot ot access the internet. Therefore, it is a great advantage to join it. Show details
The best internet I have ever set up. So fast so easy to connect and the service is amazing. Never have to wait long on the phone to talk to a customer service representative, and they always sort out any issue you run into. I would recommend dodo internet to anyone working from home or gaming from home they are amazing Show details
Dodo has been a great provider when anything goes wrong they a quick to fix it and also at the cheapest that I have found so far very rare dropouts mainly only when we have really bad storms their app is also really easy to use Show details
Latest follow-ups
Great service Very helpful staff and very competent , helped first time only
Follow-up · The issue was resolved on first call only. The plans Dodo offer are great value for money and easily the best compared to most other providers
Another very happy Dodo customer – I forgot to advise Dodo of my new Mastercard (cancelled due to a scam) so my NBN & mobile payments were declined. I'm elderly and the staff member I spoke to was extremely understanding and kind; she made the amendments and took payments. I've been a very happy Dodo customer since 2017. I'm in Goulburn 2580. Show details · 1
Follow-up · That comment was 2 years ago! I'm still a very happy Dodo customer! I recently had NBN installed to my 130yo home and, due to an inconsiderate neighbour, it was a problematic installation. The NBN installation techs were thoughtful, considerate and kind and I now have my own telco box outside my front fence!.
would be good to see DODO introduce an aged pensioner rate to ease the burden of living on what the government pension gives each fortnight Show details
Follow-up · It's obvious how a reduced rate would help a pensioner living solely on government benefits would help it would provide affordable entertainment to those who struggle financially. Even if the pensioner benefit was permanent priced at the introductory offer for new DODO members offered for the first 6 months on a permanent biases it would help the elderly manage limited finances and access home entertainment.
Find out how Dodo NBN Internet compares to other Internet Service Providers
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Positive reviews
Very smooth transition from prior service provider to Dodo. Cheapest on the market for the product with a 6-month discount. Connection is very reliable since transition.
Dodo customers services team was so quick to answer my phone call and they did connect my internet with my new modem so quick. They are so professional and helpful. Thank you dodo staff. Keep up the good work.
Got a great deal. 12 months of $20 off per month and speeds 10 times faster than iiNet. I left iiNet after 20 years of being with Westnet/iinet but lately due to email service being dropped, and years of expensive 50mbps speeds and last weeks announcements of price increases it broke the camels back. So far Dodo have been very good, clear… Read more
transparent information, and quick good tech support with cheaper costs even though the speeds are 10 times faster than my previous ISP.
Negative reviews
Activation occurred during business hours at around 10am right when both my wife and I were working from home, resulting in service disruption with my previous internet provider. Got on the phone to a Dodo support agent couldn't tell me when the service would be connected and/or working, or even if the service was being activated by Dodo already.… Read more
Fortunately, the service was activated within 5-10 minutes after getting off the phone call with the support agent
They should seriously start training the entire staff in that company! I cancelled in Sep 25, they called me 5 times at least, super annoying. I told them I cancelled the service. They kept charging till April 26 with overdue $490. They pass forward it to credit control company. I send them all proof and send them to hell. Internet was sort of… Read more
okay but they have massive internal mess. If they focus more on being organised and less passing things to credit control company, they might have hope
Would drop out once a week requiring a router reboot which I could stomach for this discounted rate as when it was working the speeds were fine. Once I dropped off their promo it was time to leave and go elsewhere. The only ISP I've ever dealt with that does not automatically disconnect the service when you connect with a different ISP and when… Read more
questioned about it avoid answering and position all blame on others. Clearly a deceptive tactic to catch those like myself who assume rather than double check. Wouldn't recommend to my worst enemy
Recent reviews
Warning About DoDo Internet. They emailed me like 7 hours ago saying they've automatically downgraded my plan from NBN50 to a NBN25, without my permission at all. In this email, they claim they my usage was not heavy which is why they're "helping me" get a beneficial upgrade or so they framed it positively. This is complete nonsense as I work… Read more
from home and I'm on video streaming ALOT. So there goes a bunch of lies. In addition, my initial subscription from 1-March costs me $65.99 for a contractual period of 12 months and yet they claim that the downgrade would enable me to pay less when instead I would end up paying $7 more for half the internet speed which is detrimental to my work and requirements. This ludicrous and totally absurd marketing stunt to lie, cheat and manipulate customers is totally disgusting when people should be living their day to day without such nonsense. I thought I should sound a warning to my immediate communities. I have never experienced such outright dishonest behaviour from an internet provider so if you got this email as well, then by all means fire away like a weapon of mass destruction. The cost of living crisis is already bad enough. People should not have to deal with this level of blatant dishonesty from the DoDo marketing team. During a call I made to confront them on this, I was received by a very professional and apologetic young man named Ali who fully acknowledged this nonsense. I hope you guys get a professional experience like I did if you have to made the same call. I've added an additional screenshot to show the initial plan indicating a 12 month contract.
We had an internet service that was purchased by Dodo. We attempted to cancel the service multiple times. Each time they said they'd cancel it but next month we'd get another bill with another month's worth of charges added on. We ask them to cancel 5 times before they finally cancelled the service. Even then they still said we owed them money for… Read more
the period after we'd first asked them to cancel the service. We've explained to them multiple times that the charge is for the period after we asked them to cancel and asked them multiple times to cancel the charge. After the last email we didn't hear anything back so thought it was all resolved. Then 5 months later we got a call from Dodo chasing payment. We explained what had happened yet again and they thanked us for telling us our side of the story and said goodbye. Then they immediately sent a text threatening to send it to a debt collector if we didn't pay. At no point have they ever said they disagree with us when we've explained why the charges aren't fair. But they're still threatening to send it to a debt collector. I will never do business with this company again.
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