Dodo Power & Gas

I signed up for electricity, but the salesperson provided false information about the gas and internet just to get me signed in. I noticed the discrepancies on the welcome pack and cancelled the gas and internet accounts straight away. They wasted almost 3 hours of my time over phone.

I am staggered how it's possible to have such different service levels from the same company. Have Dodo broadband and it just works. No issues, no confusing bill, just simple. I then added P&G (no gas where i live) and i cannot seem to get a straight answer in regards to anything. well over 3 months in my place and they cannot seem to provide me with a bill, just taking $57 out every month. No matter how often I ask for one they cannot seem to provide it. I even got an email 'apologising' for the service and a statement saying they would refund me (which they haven't). All I want is a bill that tells me what I am using. How hard is that? Very if you are Dodo it seems.

23 min and 34 seconds on the line waiting to be transferred and then disconnected !!!!
super happy
i get a high bill , and when i call , rep ask me why do you think it's a high bill????

If you don't like to have headache avoid joining DODO electricity. We had our solar installed in February, it's almost June now, no credits have been reflected on billings. They keep on promising to fix the problem but nothing happens. When you call them the line will be cut suddenly and not even tried to call back. Worst ever, not to mention their very unorganized billing system. 1000% regrets signing up with them.....

Electricity, gas and internet. Absolutely the worst people to deal with on the phone. There billing system leaves a lot to be desired. Very hard for the elderly to understand. Cannot pay your bills as a one off payment . Taken out as instalment. No longer a customer. As of the 1st April . Still paying accounts. if I could give a lower star rating I would.

Since joining up
They charged almost 10 dollars per month on BPAY transfer fees,
hit us with the highest rates of energy
My mother is on concession and did not realise what she was paying high rates for 2 years
When I enquired, 100 dollars is all they can give from rentation - after more than 5000 dollars in bills yearly including hidden fees and charges like the above
Absolutely no customer focus, retention team do not care

AVOID DO DO

Gas, electricity and ADSL.
Just changed over from Origin-
don’t do it!
Dodo just disregard the agreement I have with them and
are now just dipping into my bank
account now they have the account number with whatever they choose.
To the Ombudsman come Monday.
Tyrants.

Made my moving home so much easier and customer service was great. Thanks dodo for the extra discount too! You went above and beyond to get me set up. Very happy customer.

We bundled the electricity and gas and received $10 discount on our internet.
Set up was relatively easy, took about 14 days
So far power/gas has been reliable and customer service great (call between 11am-7pm weekdays)

Electricity account deducted from our credit card each month was on average $57.00. It was paid early and no problem. Average usage was 11.00 kWh and then in November they claimed 64.28 and deducted $1,400.00 from my credit card. How is this possible? 3 young students living in a shared house, no aircon, working and attending Uni. Never home. There is more than something wrong. Avoid them at all cost.

The most important issues are; 1. Price..c/KWh [usually between 16c and 32c/KWh] 2.Daily Supply Charge, [anywhere btw. 90c to 149c per day] . Anything else is crap. Many supply companies are trying to pull the wool over our eyes by offering discounts and at the same time increasing the nominal charges.

I've moved to this new property, keep receiving bill from Dodo, though I never signed up with them, called them to find out whats going on, the rep said they have the "billing rights to the property", however as the owner of the property I never gave them the "rights"
So good luck with Dodo, Thanks for providing me free energy for the time.

I have had issues with this company before and it does not get better had 20% discount put my bill up then they gave me 30% i bet they put the bill up again and hy dnt seem to understand. also just got solar and te say it takes 20-40 working days to put a smart meterup are they serious should take no more than 10 days and as for putting the meter in takes less than an hour so i have no idea why it takes so long energy they are missing out on.

Cancelled my electricity account 3.5 weeks ago, was promised a refund of the credit accumulated in my account within 5 days, still nothing. Three calls and I get the same line that it was processed and will take 3-5 business days. Very quick to take your money but don't want to give it back. Not to mention that in the whole 6 months I was with them I did not receive not one bill and no one is able to tell me why, just blabbering about the bills being cancelled by the system. Even with closing the account I am still not able to get a final bill sent. How is this incompetent company even allowed to trade in Australia...????? I hope they go the way of the Dodo (and I mean the 'flipping' bird).

Off to the Ombudsman I go.

Changed to Dodo electricity because they offered a "20% discount" worse mistake ever!!

As soon as I transfer my bills get more expensive, this so call discount it is a big lie. Do not sign this service with this company.

In the past three years I have been with three different energy providers. First I was with Origin who I found to be one of the most disorganised companies I have ever dealt with. Then I moved to AGL and despite repeated attempts, they could never get my bill smoothing working correctly. I moved to DoDo as I had my internet with them and I have not had any trouble at all. It was connected effortlessly, and my prepayment plan is much lower than what AGL we’re trying to charge me and each quarter I have been in credit and DoDo let’s you withdraw funds in credit which is a handy feature. DoDo costs less for the same gas and electricity as others sell for more and their payment plan has made life easy.

I am very happy with DoDo