Dodo Power & Gas

Dodo Power & Gas

 Verifieddodo.com
2.9

752 reviews · Statistics

PositivevsNegative
48% · 360376 · 50%
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3.2 (426)
Customer Service
3.3 (460)
Rates and Fees
3.3 (414)

Reviews

752 reviews
Rob G
Rob GNSWSydney, NSW13 posts
 

Good Supplier

Good supplier, sort out problems when they arise. Will use again. Show details ·  1
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Rob
RobNSWSydney, NSW
 

The internet system

It works then it'll stop working for 2 days then I've gotta doin this and that we'll I haven't got time to do that cause I work so it needs to stop other wise I'll change internet Providers ok Show details
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gregb
gregbQLDSouth East Queensland, QLD4 posts
 

Excellent service

Easy set up. Good rates. Excellent communication with dodo staff. Show details ·  1
Kim L.
Kim L.
 

Dodo for the win

Seamless process and Dodo had the best electricity rates that suited my needs. Well done Dodo! Show details ·  1
super trooper s.
super trooper s.NSWSydney, NSW2 posts
 

42 phone calls in 4 days

After 42 phone calls for my business. I am certain not to pursue withyour company.. This is harassment. Honestly, people work and don't have the time to be answering you calls. Words of advice. STOP its not the Australian way. Show details
Dodo
Dodo   DM   
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It’s a shame to see you leave. If there is anything we can do to turn this around, we are always here to help. - Pio

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Mumaforchrist
Mumaforchrist
  Verified

Is this a scam??

We started to set up an account with dodo then within four days (and a lot of time wasted trying to get through on the phone) we cancelled it. Dodo didn't withdraw the application for sometime, we had to repeatedly contact them to make sure they withdrew it so we could connect the power with another company.
Finally - all sorted..... Until we receive a bill in the mail! And not having received any previous bill, this one states that our account is unpaid and overdue! Final notice!
What!!?? Is this a scam?? It looks rather official but it is addressed to 'The Occupier' and the greeting is 'Hello The,' not 'Hello There' which makes me wonder if this could be a very clever scam. Or is dodo really that dodgy??!! Show details
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Dodo
Dodo   DM   
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Hi there! It’s never great to hear that you’re having billing issues and we understand it’s frustrating to experience that. We’d like to look into this further and have sent you a PM asking for more info. - Pio

Hussein
Hussein
 

Very helpful agent my regards to her

Your agent was moving forward all through the conver and did correct the problem Show details ·  1
Jyoti Saini
Jyoti Saini4 posts
 

Worst provider I can ever had

Gas disconnected for 2 days and ongoing, because of wrong meter number. Don’t go for dodo ever. Show details
Dodo
Dodo   DM   
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We're sorry to hear about the disconnection and we understand it's important to be connected to your gas services. We'd like to get this escalated and have sent you a PM asking for more info. - Gwen

Terry S
Terry SNSWIllawarra, NSW8 posts
 

Great service

Monica was very helpful explained everything happy to join Dodo Show details ·  2
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Mel Plant
Mel Plant
 

Do not sign up unless you want endless harassment

I signed up for electricity 2 days ago, the same day I signed up I started getting phone calls to bundle with their NBN. I ticked the box during sign up to NOT receive these calls. These people would call me multiple times per day despite me telling them I don't want their NBN and to stop calling me. They continued to call me multiple times per day and I told them if they kept calling I would cancel the transfer, sure enough a couple hours later I was harassed again so I pulled the account before they even made the transfer. Well done Dodo, couldn't even stop harassing me after I signed up for 1 of your products. Never Again! Show details
Dodo
Dodo   DM   
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Hey Mel, that's not the Dodo experience you deserve and we understand it's annoying to receive these calls. We are sad to see you leave. If there is anything we can do to turn this around, we are here to help. - Gwen

Terry C.
Terry C.
 

Quick transfer and seamless process

Could not have been happier with the quick switch to Dodo gas and electricity from my previous supplier. Show details ·  1
WCMS Mens Shed
WCMS Mens ShedNSWSydney, NSW3 posts
 

Coukd not organise a chook raffle

We has the misfortune of having Gas & Electricity with this mob. Everything appears to be done offshore - got a problem, get ready to be put on hold for an hour! Don't want to wait, then request a call back - they will get back to you in 2 days!
They are just power sellers with absolutely NO office staff,
.
, just an overworked offshore call centre. Show details
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Dodo
Dodo   DM   
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Hi WCMS Mens Shed, making sure you're getting the support you need is our priority. What kind of issues are you having with your Power & Gas service? Perhaps I can help. - Gwen

Mattbiker
MattbikerAU12 posts
 

terrible

Customer service staff have caused me numerous problems. If you want to avoid lots of stress and getting charged double for no reason then avoid Dodo. I have just cancelled all of my accounts with them. Show details
Dodo
Dodo   DM   
More

Hi Mattbiker, that doesn't sound like the Dodo experience you deserve and we are sad to see you leave. If there is anything we can do to turn this around, we are always here to help. - Gwen

Faye M.
Faye M.5 posts
 

exceptions service and product knowledge

the salesman was very courteous and patient. he fully explained all of the choices available to me. Show details ·  1
Julie
JulieNSWCentral West, NSW2 posts
 

Perfect

Dodo go above n beyond for their customers.. they are very helpful.. Show details ·  1

Questions & Answers

Vicfish
Vicfish

I have been using Dodo electricity for the past 10 years. However, I recently discovered that their current supply rate is only $0.98, while I have been charged $1.65 for the last 18 months. This feels like they are cheating their customers. I am extremely disappointed with their business practices. Other providers are offering rates ranging from $0.80 to $1 only.

Dodo
Dodo   DM   

Hey Vicfish, we'd like to ensure you're getting the best rates possible with your Power & Gas plan. Please send us a message on Live Chat > external link so we can look into this for you further. - Gwen

Shirley H.
Shirley H.

Can I rely on Dodo to be a strong and reliable energy provider? I have discovered that I would save money by switching from my current provider.

Dodo
Dodo   DM   
Sadie
Sadie

Have been following with DODO to cancel the Gas service and transfer to AGL which is never happening .
I have been calling for the last 2 months . Each time I get a different answer and a mail stating Gas Connection will get disconnected . Very poor customer service where the customer is in limbo.

Dodo
Dodo   DM   

Hi Sadie, that's frustrating and while it's a shame to see you leave, we want to get this resolved for you. We've sent you a PM asking for more info. - Gwen

Sneaky D.
Sneaky D.  
Dodo
Dodo   DM   

Hi Sneaky, we've sent you a PM asking for more info. - Gwen

See all Dodo Power & Gas questions

Details

CategoryEnergy Providers
Services ProvidedElectricity and Gas
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Contact info for Dodo Power & Gas

  • ABN: 33158289331

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