Dodo Power & Gas

Exorbitant service fees coupled with incompetence and high tariffs. If you care about your finances you're better off shopping this essential service around. When I was hit with a $1000+ bill for a 2 bdr apartment after being with them for 6 months I decided to leave them. They over estimated the final bill, made me take pictures of my meters and… Read more

email them multiple times. I followed their instructions to the letter but they insisted I provide several pieces of additional information for them to adjust their final bill to me. Once this was adjusted I paid the final bill and THEN they took the original erroneous amount from my account despite me not opting for any direct debits in the past. I had to call to arrange a refund with no compensation at all. Just a sorry and a pat on the back as I leave this company forever.

Tldr: please avoid Dodo for your own piece of mind

I have been trying for almost 3 months and 10 phone calls to various places including at least 5 to Dodo, to switch to Dodo gas. It has been SO frustrating. We got a letter from Dodo 6 weeks ago saying "welcome". Ha-ha!! The whole point of switching was to take advantage of their low daily supply charge because we are going away and won't be… Read more

using gas. You would think 3 months would be enough time to switch right? Nope. We leave in 6 days and there is no chance they will get it done. It's insane!! We sent a photo today of our gas meter reading to the distributor (Jemena) who say all they need Dodo to do is notify them of the change. It's a 1 minute job!!!!! But here we are after almost 3 months and nothing.

Extremely disappointing handling of a disputed electricity bill. I received an electricity bill for $1,806.57 showing 4,704 kWh of usage over 54 days. When I checked Dodo's own bill, the meter readings shown were 88,604 to 90,956 — a difference of 2,352 kWh — yet the consumption billed was 4,704 kWh, exactly double. The bill also appeared to show… Read more

the same meter and readings twice.

I contacted Dodo repeatedly, verified the physical meter at their request, supplied photographs and formally asked them to explain whether a multiplier had been applied or whether there was a billing error.

What has been particularly disappointing is the complaint handling. Dodo was quick to respond when discussing payment and offering an extension, but obtaining an explanation about the actual billing discrepancy has been extremely difficult.

I was eventually told my complaint had been escalated to a Case Manager who would contact me within 24–48 hours. That contact never occurred, and further follow-up did not resolve the matter.

After spending considerable time investigating the meter and repeatedly chasing Dodo myself, I have now had to escalate the complaint to the Energy & Water Ombudsman NSW (EWON).

Predatory behaviour, overcharging trusting and unsuspecting customers – I have been a customer of Dodo for over 5 years and I always paid my bills using the auto-debit function. A few months ago I received a notification that a payment attempt bounced and having looked into it, I discovered that there was an… Read more

out-of-cycle charge for just over $1,000. I tried contacting Dodo online, via email and phone to explain that my actual bill has been paid the month before and this $1,000 charge does not make any sense - the amount is many times more than what it has ever been (as displayed in Dodo's graph, there was a 16,000% increase above my average use) and most importantly, I should not be receiving any bills for at least another month. Every single person I spoke with did not even attempt to help me. I then contacted the Ombudsman and Dodo finally assigned a "Case Officer" who gave me a very lazy excuse, unwillingly removed the incorrect charge and re-issued a new invoice. The new invoice had a different mistake and I was still overcharged by over $200. Eventually, after about 8 emails I got all of it fixed, without much effort or any acknowledgement from the "Case Officer" and to date no one from Dodo made any effort to recognise the mistakes they made. People who do not have the time and the expertise to deal with this predatory behaviour have absolutely no chance in cases like mine, very disappointed that companies like Dodo think they can get away with overcharging their customers. If you use this company's services, do yourself a favour and check your bills today, they are not trustworthy and it might take you weeks to even get a response.

I am writing this to warn others about the significant administrative failures and poor customer service at Dodo Power & Gas. My experience has been a cycle of incorrect billing, harassment by debt collectors for paid amounts, and an utter inability… Read more

to reach anyone who can help.

The Key Issues:

Inaccurate Billing: After vacating my property in October 2025, I was incorrectly billed for a period when I no longer lived there. While they eventually acknowledged the error and reissued a corrected invoice, the process was far from smooth.

Harassment After Payment: Despite paying the corrected final invoice in full, Dodo failed to update their records or notify their debt collection agency (Access Mercantile). As a result, I was hounded with texts and emails for a "debt" that didn't exist.

Impossible Wait Times: Trying to resolve this over the phone is nearly impossible. Every call to Dodo involves a 15 to 20-minute wait time, which seems designed to make customers give up.

Poor Internal Communication: It took multiple formal "cease and desist" emails and threats to escalate the matter to the Energy and Water Ombudsman (EWON) before they finally acknowledged the payment and closed the matter.

The Verdict: Dodo’s lack of communication between their billing department and their debt collectors is unacceptable and borders on harassment. If you value your time and your credit rating, look elsewhere. Their customer service is remarkably poor, and the "cheap" rates aren't worth the stress of their back-end failures.

Good experience when calling the call centre. My bill had a note that I could get a cheaper rate. Person answered promptly and was able to confirm and change the rate while on the call. I now have the cheapest rate I can find. Show details

Pleasant, informative and extremely polite...was a pleasure to deal with. Show details

Dodo's rates were great & switching our gas was very easy. Show details

Their upgrade of over 6 months has been incompetent, as well as their invoicing, replying to emails. Switching after 10 years, that's how bad recent issues have become. Show details

I couldn’t be more frustrated with an energy provider. Their website is the least user friendly website I’ve ever used. There supposed “app” has never eventuated. It takes 7 years to load anything related to your account online. The email notification and texts of bills due are super inconsistent and you are often only told if a bill is late as… Read more

opposed to when it is due. I’ve had multiple payments be diverged to the wrong energy payment even though ive made it very clear. To top it all off I’ve called dodo about 7 times now to switch the accounts as I’ve moved house and it STILL hasn’t happened. They bombarde you with phone calls even though no outcome ever occurs out of them. To prove my point: I have spent a good hour today trying to just load the home page in order to pay a bill. Absolutely useless. DO NOT EVER SIGN UP TO THEM.

I would give zero stars if I could as I am sick to death of the hassle! For the last six months my son and I have been receiving letters from Dodo claiming that we are using gas at our house without a contract and threatening disconnection "if we do not contact them"! We voluntarily disconnected our gas over a year ago to save money as we just… Read more

weren't using it enough to warrant the service fee and installed only electrical appliances. The meter was taken out and the pipes capped off and we thought that would be the end of it. Dodo even acknowledged that according to their records, the meter had been removed and there was no evidence of us using gas in our home. Yet despite my son contacting them each time a letter comes by phone and email they have chosen to ignore our requests for the threatening letters to stop! We have now taken it to the Energy and Water Ombudsman! We are also with them for our internet and mobile phones, that will be changing as soon as possible! We do not want a black mark on our credit or anything else because Dodo can't get whatever is producing these letters right! No more Dodo!!

I was with dodo since 2012 and I always got credits on my account because we do not use electricity much, I have soler panel and it produce enough electricity for us. but last year dodo upgrade their system and send me a $1150 bill for 6 months .I inquiry about that and they fixed it but still I paid a lot more then I expected and again after 3… Read more

month later $750 bill. now I finally closed my account and using other providers. shocking bills every time now. I can't trust this company anymore.

My time with Dodo lasted ten days. First, no welcome pack so I had no confirmation of the plan I had signed up for. Having contacted the Call Centre, I was told that it would take three days to issue a Welcome pack. A month later, I am still waiting. Finally, I jumped ship within the cooling off period, and grateful I did so when the final bill… Read more

turned up. No Queensland Govt 44 cent feed-in tariff (FIT). Contacting their Chatline was hopeless - the operator had apparently never heard of the Queensland Govt FIT. A second attempt, via the Call Centre, found someone who had heard of it but had no idea why it had not been included. I am now waiting on a reissued bill, which is hopefully correct. Dodo appears to be of the view that they can inconvenience customers and make billing errors with impunity. Thankfully, there are lots of other electricity retailers. Further to the above, the reissued invoice was wrong. Still no Queensland Govt FIT. After a conversation with a member of the Complaints team, the amount due was recalculated to include the FIT. A new invoice was issued, with still no FIT! Another call to the Complaints team, and yet another invoice issued - this time correct but the FIT is described as a "Goodwill adjustment". Apparently Dodo's billing system is unable to recognize the Queensland Govt FIT. How they handle other people's invoices, when the FIT is applicable, is a mystery. But the message is, be very careful in choosing Dodo Power & Gas, and in particular be rigorous in checking their invoices. Especially if entitled to the Queensland Govt FIT.

Extremely poor customer service and lack of communication Extremely long wait times on the phone and when you email them you dont get a response Emailed them approximately 1 month ago and am still waiting for a response If you want a customer focused company providing you with electricity then this isn't the company for you Show details

A very frustrating experience. Dodo website has been down for about 8 months. Very difficult company to deal with, especially as app and website don't function, so you can't track energy useage. Show details

I would give a no star or -1 star after my experience with Dodo. I had signed up for all 3 services, and at first all went well. But then problems started arising, first with no way of accessing my energy account. Dodo also never ONCE sent me an invoice for my electricity account, although I requested it over and over again. Then I couldn't… Read more

access any of my services and was flying blind. Which also meant, they would just deduct money without transparency. My attempts at solving this problem lead me to hours on the phone to rude and hard to understand representatives, which was infuriating me to no end. It took more than 6 months for them to sort out my account.... And still never any access to the electricity account. So I changed, and was expecting a bill from them. It never came, I couldn't access my account online. So I emailed them, please send me the bill. They didn't. I contacted them again, please send me the bill, you've sent me an overdue notice, but no bill attached. Please send the bill i don't know how much I owe you. Yesterday I got an email from a debt collector!!!!!! Dodo you are the worst service provider ever!!!! STAY AWAY

Very disappointing experience with Dodo Energy. Following a billing system change, my gas bill increased dramatically without any prior notification, and a large direct debit was taken from my account while the bill was still under dispute. Even after requesting that automatic debits be paused, the payment still proceeded. To make matters worse,… Read more

after my final bill was generated, my online account continued to show a $0 balance, leaving me with no visibility of what was actually owed, and it took an unreasonable amount of time for Dodo to provide the final bill and payment instructions.

It took an escalation to the Energy & Water Ombudsman NSW before the matter was properly addressed and the debit was refunded.

My biggest issue isn’t the bill itself—it’s the lack of transparency, poor communication and failure to honour commitments. In the middle of a cost-of-living crisis, customers deserve far better.

I’ve now moved to another energy provider and won’t be returning.

Don't fall for their low pricing at the beginning they double it very soon. Started with a usage rate of 29.42c and a supply charge of 51c/day after a year the usage rate jumped to 40.30c and the supply charge increased to $1.08/day. Show details

The worst energy company I have ever had to deal with. Communication was slow and awful. The online service to pay bills has been down for a long time, and is still down. Phone calls to change basic service details or pay bills typically took 45 mins. One call I waited 1.5 hours. The service cost (daily connection fee, cost of electricity)… Read more

increased substantially a few months after commencing the service without me realising. Disingenuous connection and disconnection fees applied. I ceased the service around 2 months ago and am still receiving bills which have already been paid.

This is the worst electricity provider in NSW , usage rates are among the highest ,soon as we switched providers they just took funds from bank account with out authority to do so they prey on customers bank accounts waiting to drain them for the bill that was not even due never even had a meter read yet. , absolutely disgraceful company strongly advise every do not use this company ! Show details

Zero stars if I could. I’ve been with them for many many years which is probably far too long - suddenly got a bill for 10x more than I usually pay. Checked all the bills and realised my quantity hasn’t changed according to my meter readings yet the way they calculate my usage seems to be 10x more than usual. 700 jumping to 7000 all of a sudden… Read more

even though meter readings have been consistently the same amount. Called and spoke to them trying to explain the fault and they have no idea and kept insisting to me my usage hasn’t changed. Then I don’t understand why is my bill 10x more? They couldn’t give me an answer. I went to the ombudsman for advice and they lodged a complaint for me so hopefully this gets resolved

Terrible experience with Dodo. Their communication is absolutely horrible. I signed up for a service, waited days for updates, and only then was informed they couldn’t even provide service at my address. On top of that, getting clear information from customer support was extremely frustrating. Very disappointing overall. Show details

By far the worst customer service, and company to deal with in many years. After 12 years of paying expenses prices, must more than most other providers, we finally moved on. Problems Not receiving bills for 6 months No way to access the bills online No app like other providers No answers to the message bot, then it’s working You can’t even… Read more

send an email Still taking money out of the back account after changing providers. Needed to close the account to stop them doing this.

I cancelled my account with Dodo on the 8th December, in Feb I was invoiced for electricity use up until end of Feb, I queried this and was told I would get a new bill, by mid march I was put into collection for not paying said bill, I called got it sorted only to now receive another invoice dating electricity use for 18th Dec until the end of Feb… Read more

AGAIN. I was not there and these people keep flogging a dead horse as I am not paying them. Do not use these people, when you call you wait over 20 minutes on the phone to speak to a non English speaking person all they can say is I understand of which the obviously DO NOT or they would fix the problem.