Dodo Power & Gas

Very disappointing experience with Dodo Energy. Following a billing system change, my gas bill increased dramatically without any prior notification, and a large direct debit was taken from my account while the bill was still under dispute. Even after requesting that automatic debits be paused, the payment still proceeded. To make matters worse,… Read more

after my final bill was generated, my online account continued to show a $0 balance, leaving me with no visibility of what was actually owed, and it took an unreasonable amount of time for Dodo to provide the final bill and payment instructions.

It took an escalation to the Energy & Water Ombudsman NSW before the matter was properly addressed and the debit was refunded.

My biggest issue isn’t the bill itself—it’s the lack of transparency, poor communication and failure to honour commitments. In the middle of a cost-of-living crisis, customers deserve far better.

I’ve now moved to another energy provider and won’t be returning.

Don't fall for their low pricing at the beginning they double it very soon. Started with a usage rate of 29.42c and a supply charge of 51c/day after a year the usage rate jumped to 40.30c and the supply charge increased to $1.08/day. Show details

The worst energy company I have ever had to deal with. Communication was slow and awful. The online service to pay bills has been down for a long time, and is still down. Phone calls to change basic service details or pay bills typically took 45 mins. One call I waited 1.5 hours. The service cost (daily connection fee, cost of electricity)… Read more

increased substantially a few months after commencing the service without me realising. Disingenuous connection and disconnection fees applied. I ceased the service around 2 months ago and am still receiving bills which have already been paid.

Predatory behaviour, overcharging trusting and unsuspecting customers – I have been a customer of Dodo for over 5 years and I always paid my bills using the auto-debit function. A few months ago I received a notification that a payment attempt bounced and having looked into it, I discovered that there was an… Read more

out-of-cycle charge for just over $1,000. I tried contacting Dodo online, via email and phone to explain that my actual bill has been paid the month before and this $1,000 charge does not make any sense - the amount is many times more than what it has ever been (as displayed in Dodo's graph, there was a 16,000% increase above my average use) and most importantly, I should not be receiving any bills for at least another month. Every single person I spoke with did not even attempt to help me. I then contacted the Ombudsman and Dodo finally assigned a "Case Officer" who gave me a very lazy excuse, unwillingly removed the incorrect charge and re-issued a new invoice. The new invoice had a different mistake and I was still overcharged by over $200. Eventually, after about 8 emails I got all of it fixed, without much effort or any acknowledgement from the "Case Officer" and to date no one from Dodo made any effort to recognise the mistakes they made. People who do not have the time and the expertise to deal with this predatory behaviour have absolutely no chance in cases like mine, very disappointed that companies like Dodo think they can get away with overcharging their customers. If you use this company's services, do yourself a favour and check your bills today, they are not trustworthy and it might take you weeks to even get a response.

I am writing this to warn others about the significant administrative failures and poor customer service at Dodo Power & Gas. My experience has been a cycle of incorrect billing, harassment by debt collectors for paid amounts, and an utter inability… Read more

to reach anyone who can help.

The Key Issues:

Inaccurate Billing: After vacating my property in October 2025, I was incorrectly billed for a period when I no longer lived there. While they eventually acknowledged the error and reissued a corrected invoice, the process was far from smooth.

Harassment After Payment: Despite paying the corrected final invoice in full, Dodo failed to update their records or notify their debt collection agency (Access Mercantile). As a result, I was hounded with texts and emails for a "debt" that didn't exist.

Impossible Wait Times: Trying to resolve this over the phone is nearly impossible. Every call to Dodo involves a 15 to 20-minute wait time, which seems designed to make customers give up.

Poor Internal Communication: It took multiple formal "cease and desist" emails and threats to escalate the matter to the Energy and Water Ombudsman (EWON) before they finally acknowledged the payment and closed the matter.

The Verdict: Dodo’s lack of communication between their billing department and their debt collectors is unacceptable and borders on harassment. If you value your time and your credit rating, look elsewhere. Their customer service is remarkably poor, and the "cheap" rates aren't worth the stress of their back-end failures.

Dodo have been excellent in their rates and customer service. However, since the rate rise in july was so significant, i will have to seek a cheaper retailer, which is a shame because Dodo was great. Show details

Dodo has provided me with great service over the years. Their customer service is excellent & their energy (power and gas), mobile & NBN pricing is competitive. I have been a happy customer for many years and highly recommend Dodo & their services. Show details ·  1

I recently left Dodo electricity and gas bundle when advised of the significant increase in their electricity rates. I researched a new supplier and found Sumo which I signed up for electricity and gas. I then got an email from Sumo saying their rates were to increase despite their continued misleading prices on the Government website. I was… Read more

disgusted at their deception and went back to Dodo to take advantage of their reduced internet rates which made up for continued savings in my overall electricity and gas prices.

This is the worst electricity provider in NSW , usage rates are among the highest ,soon as we switched providers they just took funds from bank account with out authority to do so they prey on customers bank accounts waiting to drain them for the bill that was not even due never even had a meter read yet. , absolutely disgraceful company strongly advise every do not use this company ! Show details

Zero stars if I could. I’ve been with them for many many years which is probably far too long - suddenly got a bill for 10x more than I usually pay. Checked all the bills and realised my quantity hasn’t changed according to my meter readings yet the way they calculate my usage seems to be 10x more than usual. 700 jumping to 7000 all of a sudden… Read more

even though meter readings have been consistently the same amount. Called and spoke to them trying to explain the fault and they have no idea and kept insisting to me my usage hasn’t changed. Then I don’t understand why is my bill 10x more? They couldn’t give me an answer. I went to the ombudsman for advice and they lodged a complaint for me so hopefully this gets resolved

Terrible experience with Dodo. Their communication is absolutely horrible. I signed up for a service, waited days for updates, and only then was informed they couldn’t even provide service at my address. On top of that, getting clear information from customer support was extremely frustrating. Very disappointing overall. Show details

By far the worst customer service, and company to deal with in many years. After 12 years of paying expenses prices, must more than most other providers, we finally moved on. Problems Not receiving bills for 6 months No way to access the bills online No app like other providers No answers to the message bot, then it’s working You can’t even… Read more

send an email Still taking money out of the back account after changing providers. Needed to close the account to stop them doing this.

I cancelled my account with Dodo on the 8th December, in Feb I was invoiced for electricity use up until end of Feb, I queried this and was told I would get a new bill, by mid march I was put into collection for not paying said bill, I called got it sorted only to now receive another invoice dating electricity use for 18th Dec until the end of Feb… Read more

AGAIN. I was not there and these people keep flogging a dead horse as I am not paying them. Do not use these people, when you call you wait over 20 minutes on the phone to speak to a non English speaking person all they can say is I understand of which the obviously DO NOT or they would fix the problem.

What a fraudster this company is always over charges , all their discounts are ponzi schemes .. i don't know how the regulator don't see how they cheat their customers and rob their money.... Show details

Gone to the dogs! Been with DODO for over 12 years and used to be good. Never looked past them but the company now an utter disaster. Asked for a final meter reading in Dec'25 and yet to receive the correct bill. They forgot to take the meter reading untill end of Jan'26 and chucked that bill onto me. What an incompetent bunch of people! Moved to… Read more

a new home in Oct'25 and almost 6 months on still waiting for the invoice. Have chased them up 7-8 times but the incompetent bunch have no clue what is going on. They have migrated their billing system and no seems to have any clue what is going on since the migration! DO NOT RECOMMEND DODO POWER and GAS ever! STAY AWAY from DODO Energy and Gas!

Writing to warn others to choose another retailer. We moved into the apartment in April 2025, and each bill we received was consistent from that time until January 2026, when we received a much higher bill covering the period from October 2025 to January 2026. When I queried this, I was repeatedly advised that the bill was correct. I asked for… Read more

evidence of my daily usage so I could verify the charges, but was told this was not possible. The energy portal on the Dodo customer account was also down and not functioning, and the chat wait time was over 600 minutes, so all communication had to be conducted via email, where I continued to be told the bill was accurate.

We have since moved apartments and changed retailers due to the poor experience we received. However, when I received the final bill, I reviewed the start and end meter reads on each previous invoice and discovered that we had in fact been billed incorrectly by 1,000 kWh. The end read on the July 2025 to October 2025 bill was 29,751.8, yet the start read on the October 2025 to January 2026 bill was listed as 28,751.8.

I finally managed to speak with someone by phone today after waiting more than 30 minutes, and was advised that the bill is incorrect and the matter would now be raised with the billing team. I am extremely concerned that it has taken my own investigation of the meter reads for this obvious error to be identified. I am also concerned about the handling of this case and the information provided throughout the process. Checking meter reads is a basic requirement of billing accuracy and should not have required me to identify and escalate the issue myself. When I first raised this concern, it should have been a simple matter for Dodo to review and correct promptly. Instead, it has taken more than six weeks, and we have since moved apartment and gone through the inconvenience of changing retailers. I have serious concerns regarding who else Dodo may also be overcharging, who may not notice, and when people do the simple checks to resolve are either not being completed, or noted when checked.

This has also been raised with the ombudsma as of today.

I got ripped off. We've got solar panel, heat pump hot water and no EV. We are a 4 people family. We got charged for $1000 for Sep-Nov last year and 0 solar feed-in. The thing is our electricity usage pattern is quite consistent. our Spring and Autumn bills are always around $400. The ridiculous thing is 0 feed-in on this bill then 1700KW feed in… Read more

on the next bill. We use a lot of heating in winnter and got charged $1000, and much less heating in Spring we still got charged $1000. They insist their billing is correct so I have to complaint to Energy & Water Ombudsman NSW.

Has to be one of the worst companies I've dealt with. Nearly $4000 in credit, 5 months I've been trying to get my money back. Still no luck at this point. Requested statements, bank details, credit card details, still no action. Ridiculous. Show details

Due to the lack of professionalism and commitment from this gas provider, my account closure experience was extremely frustrating. I requested my final bill after closing my account in January, but there was a significant delay before it was issued. During this time, no attempt was made to process payment via my existing direct debit. … Read more

Shockingly, the account was escalated to a debt collection agency for just $84 almost immediately after the bill was generated, without giving me a reasonable opportunity to resolve it directly with the provider.

This reflects poor internal management, careless handling of customer accounts, and a complete disregard for fair process. I paid the balance as soon as I became aware of it, but the unnecessary stress and aggressive collection tactics were completely avoidable.

I would strongly advise potential customers to reconsider using this provider, especially if account management and reliability matter to you.

Would give Dodo zero stars if possible. I moved house in October 2025 and contacted Dodo for disconnection of my gas & electricity accounts beforehand. After lots of messing around, including sending me a bill for the usage of the new tenant after I left the property, having to agree to pay for a week's usage after the disconnection was scheduled… Read more

and then a meter reading/disconnection fee, the final gas and electricity bills were at last sent to me by email in February 2026, advising payment would be taken by direct debit on 20 February 2026.

On 26 March, I receive a text message saying the electricity bill is outstanding and will be referred to debt recovery if not paid immediately. I checked and they took the gas payment but not electricity. I try paying online - portal says I have no accounts. I call them - on hold for over 30 minutes and no-one picks up.

Next day on 27 March, I called them again...on hold for over 30 minutes, can't get hold of anyone. Not long after hanging up, I receive an email from a debt recovery agency and have to call them to pay immediately while being treated like a criminal. Their mistake, no-one contacts me then I get a text and recovery actions out of nowhere. Dreadful company, avoid. I'd rather live in a cave than ever sign up with this lot again.

- Update: 3 days after passing my account to a debt collector, I received an automated email from Dodo's "no reply" email address saying the final payment is outstanding and have until 10 April to pay. Very helpful after setting a debt collector on me last week. I have contacted the Ombudsman.

- Update #2: After the Ombudsman raised my complaint to Dodo, a customer service rep sent me an email saying that my gas payment was declined 3 times by my card provider before the payment was passed to debt collection. This is an absolute lie and has been confirmed as such by my bank. No payments were declined and the outstanding payment that Dodo failed to take due to their own incompetence was for electricity. Do yourselves a favour, avoid these guys like the plague.