Dodo Power & Gas

What a fraudster this company is always over charges , all their discounts are ponzi schemes .. i don't know how the regulator don't see how they cheat their customers and rob their money.... Show details

Gone to the dogs! Been with DODO for over 12 years and used to be good. Never looked past them but the company now an utter disaster. Asked for a final meter reading in Dec'25 and yet to receive the correct bill. They forgot to take the meter reading untill end of Jan'26 and chucked that bill onto me. What an incompetent bunch of people! Moved to… Read more

a new home in Oct'25 and almost 6 months on still waiting for the invoice. Have chased them up 7-8 times but the incompetent bunch have no clue what is going on. They have migrated their billing system and no seems to have any clue what is going on since the migration! DO NOT RECOMMEND DODO POWER and GAS ever! STAY AWAY from DODO Energy and Gas!

Writing to warn others to choose another retailer. We moved into the apartment in April 2025, and each bill we received was consistent from that time until January 2026, when we received a much higher bill covering the period from October 2025 to January 2026. When I queried this, I was repeatedly advised that the bill was correct. I asked for… Read more

evidence of my daily usage so I could verify the charges, but was told this was not possible. The energy portal on the Dodo customer account was also down and not functioning, and the chat wait time was over 600 minutes, so all communication had to be conducted via email, where I continued to be told the bill was accurate.

We have since moved apartments and changed retailers due to the poor experience we received. However, when I received the final bill, I reviewed the start and end meter reads on each previous invoice and discovered that we had in fact been billed incorrectly by 1,000 kWh. The end read on the July 2025 to October 2025 bill was 29,751.8, yet the start read on the October 2025 to January 2026 bill was listed as 28,751.8.

I finally managed to speak with someone by phone today after waiting more than 30 minutes, and was advised that the bill is incorrect and the matter would now be raised with the billing team. I am extremely concerned that it has taken my own investigation of the meter reads for this obvious error to be identified. I am also concerned about the handling of this case and the information provided throughout the process. Checking meter reads is a basic requirement of billing accuracy and should not have required me to identify and escalate the issue myself. When I first raised this concern, it should have been a simple matter for Dodo to review and correct promptly. Instead, it has taken more than six weeks, and we have since moved apartment and gone through the inconvenience of changing retailers. I have serious concerns regarding who else Dodo may also be overcharging, who may not notice, and when people do the simple checks to resolve are either not being completed, or noted when checked.

This has also been raised with the ombudsma as of today.

Dodo have been excellent in their rates and customer service. However, since the rate rise in july was so significant, i will have to seek a cheaper retailer, which is a shame because Dodo was great. Show details

Dodo has provided me with great service over the years. Their customer service is excellent & their energy (power and gas), mobile & NBN pricing is competitive. I have been a happy customer for many years and highly recommend Dodo & their services. Show details ·  1

I recently left Dodo electricity and gas bundle when advised of the significant increase in their electricity rates. I researched a new supplier and found Sumo which I signed up for electricity and gas. I then got an email from Sumo saying their rates were to increase despite their continued misleading prices on the Government website. I was… Read more

disgusted at their deception and went back to Dodo to take advantage of their reduced internet rates which made up for continued savings in my overall electricity and gas prices.

I am writing this to warn others about the significant administrative failures and poor customer service at Dodo Power & Gas. My experience has been a cycle of incorrect billing, harassment by debt collectors for paid amounts, and an utter inability to reach anyone who can help. The Key Issues: Inaccurate Billing: After vacating my property in… Read more

October 2025, I was incorrectly billed for a period when I no longer lived there. While they eventually acknowledged the error and reissued a corrected invoice, the process was far from smooth.

Harassment After Payment: Despite paying the corrected final invoice in full, Dodo failed to update their records or notify their debt collection agency (Access Mercantile). As a result, I was hounded with texts and emails for a "debt" that didn't exist.

Impossible Wait Times: Trying to resolve this over the phone is nearly impossible. Every call to Dodo involves a 15 to 20-minute wait time, which seems designed to make customers give up.

Poor Internal Communication: It took multiple formal "cease and desist" emails and threats to escalate the matter to the Energy and Water Ombudsman (EWON) before they finally acknowledged the payment and closed the matter.

The Verdict: Dodo’s lack of communication between their billing department and their debt collectors is unacceptable and borders on harassment. If you value your time and your credit rating, look elsewhere. Their customer service is remarkably poor, and the "cheap" rates aren't worth the stress of their back-end failures.

I got ripped off. We've got solar panel, heat pump hot water and no EV. We are a 4 people family. We got charged for $1000 for Sep-Nov last year and 0 solar feed-in. The thing is our electricity usage pattern is quite consistent. our Spring and Autumn bills are always around $400. The ridiculous thing is 0 feed-in on this bill then 1700KW feed in… Read more

on the next bill. We use a lot of heating in winnter and got charged $1000, and much less heating in Spring we still got charged $1000. They insist their billing is correct so I have to complaint to Energy & Water Ombudsman NSW.

Has to be one of the worst companies I've dealt with. Nearly $4000 in credit, 5 months I've been trying to get my money back. Still no luck at this point. Requested statements, bank details, credit card details, still no action. Ridiculous. Show details

Due to the lack of professionalism and commitment from this gas provider, my account closure experience was extremely frustrating. I requested my final bill after closing my account in January, but there was a significant delay before it was issued. During this time, no attempt was made to process payment via my existing direct debit. … Read more

Shockingly, the account was escalated to a debt collection agency for just $84 almost immediately after the bill was generated, without giving me a reasonable opportunity to resolve it directly with the provider.

This reflects poor internal management, careless handling of customer accounts, and a complete disregard for fair process. I paid the balance as soon as I became aware of it, but the unnecessary stress and aggressive collection tactics were completely avoidable.

I would strongly advise potential customers to reconsider using this provider, especially if account management and reliability matter to you.

Would give Dodo zero stars if possible. I moved house in October 2025 and contacted Dodo for disconnection of my gas & electricity accounts beforehand. After lots of messing around, including sending me a bill for the usage of the new tenant after I left the property, having to agree to pay for a week's usage after the disconnection was scheduled… Read more

and then a meter reading/disconnection fee, the final gas and electricity bills were at last sent to me by email in February 2026, advising payment would be taken by direct debit on 20 February 2026.

On 26 March, I receive a text message saying the electricity bill is outstanding and will be referred to debt recovery if not paid immediately. I checked and they took the gas payment but not electricity. I try paying online - portal says I have no accounts. I call them - on hold for over 30 minutes and no-one picks up.

Next day on 27 March, I called them again...on hold for over 30 minutes, can't get hold of anyone. Not long after hanging up, I receive an email from a debt recovery agency and have to call them to pay immediately while being treated like a criminal.

Their mistake, no-one contacts me then I get a text and recovery actions out of nowhere. Dreadful company, avoid. I'd rather live in a cave than ever sign up with this lot again.

Update: 3 days after passing my account to a debt collector, I received an automated email from Dodo's "no reply" email address saying the final payment is outstanding and have until 10 April to pay. Very helpful after setting a debt collector on me last week. The debt collection agency was clearly offshore too and took 5 working days to process my payment. Wonderful experience all round. I have contacted the Ombudsman.

Their "myDodo" self-service platform is riddled with issues and borderline unusable. My gas and electricity accounts were never properly listed in the app, so I was essentially paying bills blind with no visibility or control. I tried multiple times to get this fixed, but dealing with overseas customer service made an already frustrating problem… Read more

ten times worse. Nothing was ever resolved. To make matters worse, Dodo isn’t even particularly cheap, so there’s really no upside. I’ve since switched to Powershop and the difference is night and day.

Beware of this terrible company, trying to run a business and they are too incompetent to send out invoices. It has been 5 months of trying to get one issued for them to say it is a computer issue and will rectify in 5-10days. Online system doesn't work, staff are rude when called. Stick clear of this company. Show details

CANT PAY BILL VIA THE APP FOR 4 MONTHS - ITS A FEE GRAB – Pay my bill via the App to avoid their $2.50 charge. Have not been able to do that for 4 months. They keep saying they have technical issues. Have to call each month to pay the bill. Seems dubious after 4 months Show details

My average gas bill was around 32.5mj a day or $150 a quarter. I only have gas hot water and stove. Away for 12 days out of last bill and the last bill has gone up to daily average of 98.52mj or $387 a quarter, figure that. They are absolutely thieves. Will be changing to another company and never trust dodo again Show details

Would not recommend! Went from between $300/$400 a quarter to nearly $1200, no solar credits were being applied. After numerous phone calls and finally a threat to escalate we finally get someone who advised they had a update that had caused the issue. An amount was given as a credit however next bill still same issue again so they apply credit to… Read more

that. Another round of phone calls, another threat and a few months later we final receive a refund. God only know if its correct but moved our electricty elsewhere.

I had been trying to login for days now to view my invoice (due date 9/feb/25) and pay without success. I raised a ticket and received an email telling me to reset my password and try again. I successfully reset my password and tried logging in again without success. I then called them this morning 09/Feb/25 and have just been informed they are… Read more

carrying out an upgrade and customers can't do anything online.

They never notified any customer about this upgrade and the resultant issues it caused. Customers only got to discover about the upgrade and the issue when they attempted to log in to their portal.

Even after speaking to the lady on the phone and asking her why they never notified customers about this, she kept on deflecting the question and assuring me everything will be handled on the phone for now until the upgrade is complete.

Very disappointing.

Atrocious. Tried to overbill me, twice the usual bill for gas. I produced evidence their meter reading is way off. 3 months later, still no resolution. Tried to put me on a 'payment plan' for the full amount of the incorrect bill, while knowing it was based on incorrect meter reading. This company needs to be shut down. Show details

This company is an absolute DISGRACE. Their phone support staff are rude, their prices are outrageous, and their online system has been broken for over a YEAR. And only now, in November, do they decide to shut it down to fix it? That’s beyond incompetent. I’ve had to call every single time just to pay a bill, and every time it’s a slow, painful… Read more

process. It’s 2025. Every other provider has working online payments. Why is this still an issue?

I sent TWO emails to close my account. No response. Nothing. I had to waste more of my time calling, AGAIN, because apparently replying to customers is too much to ask.

This company is unprofessional, outdated, and clearly doesn’t care about its customers.

Rates doubled the week after I changed to Dodo, ended up paying more than before but was stuck because they had the $1000 the government gave them. Its nearly gone, so I am too!! Show details