Switched to dodo as they were supposed to be cheaper.
-In the first few days I received numerous calls from their reps trying to push me services I don’t need
-They jacked up the price a few weeks after I signed up
-After I switched to a different provider, I received invoice with rates which are 20% higher than what was in the contract. Good that I bothered to read the fine print
I think dodo has their priorities mixed up. Instead of focusing on customer satisfaction, they try to milk you as fast and as hard as they can.
I will stay away from them for now
Worse Customer Service - Similar to Telstra
Staff are incompetent, can't keep records, never have a Manager available. Disgusting Company, don't even bother - They have no idea how to function or adhere correctly to any legislation. Pathetic in every way.
Excellent customer service provider.
With dodo from 2010 and still going on. Never disappointed me in term of Customer satisfaction. My complaints were dealt accordingly and they were always upfront about any valid discounts and justified offer. There is still some place for products improvement but customer service is indeed customer focused.
Easy to order online, great rates.
Gas installed recently, but I already have Electricity and even my mobile. my.dodo customer portal has all my services... electricity, mobile, gas... so I can see everything and make payments there too. No issues with my gas.
Excellent pricing and great service
Cannot fault Dodo on the gas and electricity prices, although I only have one gripe to which not just Dodo but all companies do, they sell you electricity at say 44c/kw but they buy your solar for 11.6c/kw, making a 300% markup.
Electricity only great service no interruptions no issues setup account to maintain service and earn loyalty rewards in other accounts provide more long term relationship and meaningful experience to continue with them expecting more great offers
No bill for 5 months
Had not received a bill for 5 mths rang 3/1 we will get it done 6/1 sorry have to wait 7 to 10 business days 10 days later sorry another 5 business days and supervisor will call you no call 5 days later sorry supervisor will contact you again no call nothing will have to ring again so frustrating second meter almost due
Situation has been explained and is being dealt with in a very expedient manner with constant updates.
Power readings are being investigated fast and efficiently. Dodo staff are in direct contact with energy provider organising a solution. Situation arose when power readings doubled over the last 2 quarters of 2019.
makes it even more easier to read the bill now
Normal power is installed already, been with dodo for a number of years now. I cannot understand why my night tarrif comes on during the day so I will have to get this rectified asI may be getting charged too much
Friendly and helpful people
I have had no problems communicating with the service people and no problems with my electricity. I have found affordable mobile plans for my partner and myself. I would like the option of a BPay arrangement to contribute towards making my bill payments easier before they arrive. Thanks
Very satisfactory. Thanks.
Power and gas services are very satisfactory.
But, Internet speed and downloadings are frequently slow though I'm O.K to use my internet,
The staffs are very kind and services are very professional, usually, they catch my inquiries very fast and solve so quickly and smoothly.
They are all good.
Overall, Very highly to recommend them to someone else if they are looking for a great power and gas, and internet service provider.
The reviewer stated that an incentive was offered for this review
Steer clear of DODO
So, signed up with Dodo, provided a rate which was decent, then out of the blue, received a text message a few weeks later, when it was due to start, stating that the contract was being cancelled, as they couldn't find my NMI, rang them that day, spoke to someone who said it wouldn't be cancelled and that he would call me that night to get my NMI,
no call. (waiting about a week)
called back to continue the process, was signed up with a new account (dont know why they didnt continue the old contract), same rates, right back on track, (besides t...he fact that I've been paying a month of higher rates with my older provider as they jacked up the price) - however, then called back after signing up and told, the rates where wrong, then proceeded to provided much higher rates, told them not to bother and to cancel the contract. they then promptly changed there mind and said i could get the original rates... -- back on track again! received my welcome pack WITH the higher rates! called again! was told, they could now no longer offer those rates, and offered an additional 30 dollars incentive... (note rates where about 15% higher than what i was offered - so it wouldn't have even made the difference in the first month.) ended up cancelling the contact again. so 1. thanks for wasting my time, 2, causing me to pay a much higher rate on with my existing provider due to the price hike - probably equating to 50-100 bux due to the amount it jumped (about 50%), 3. missing out on a much better deal/contract with another provider as they have now increased there prices too. useless, annoyed and would sternly warn against going with DODO - and to think they wanted my internet AND mobile phone! - NOT A CHANCE!
Billing Department and Customer Service team are absolutely hopeless!!!!!!
Firstly, I am OK with the tariffs for Dodo electricity & gas. It has just been a nightmare trying to get Dodo to sort out my electricity billing from quarterly to monthly. The first bill I received was after 2 to 3 hours complaining on the phone after waiting nearly 17 weeks for it to arrive. Customer service don't want to know you as it is all too hard for them to work out what is happening and they refuse to transfer you to anywhere else - such as the billing department - to get it sorted out. I am also trying to have my gas transferred to...Dodo, but again, nobody can give me a straight forward answer as to when that will be. I have just had a meter reading from my current supplier - which was supposed to be my final reading, but again, customer service didn't help, wouldn't transfer or wouldn't have a billing department staff member ring me about all of the above issues. So if you want to have a raging headache and have your hair turn grey, then deal with Dodo Customer Service staff - they either just don't care or are too incompetent to assist. Dodo, you are going to lose customers because of your staff. Have your supervisors properly monitor staff and train your staff (including supervisors) appropriately before you let them loose on your customers. As a former manager controlling over 100 staff, I can say from experience, Dodo you need to lift your game or your customers will walk. Don't believe me, then have a look at all of the other feedback on this site - your brand has been badly damaged by your staff and your unwillingness to help.
Worst customer service
I called them to get a connection. I picked them because there rates were good. Call center agent was extremely rude, I talked to his supervisor and even she was terrible. During that call i decided not to go with dodo despite of their good rates.
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Questions & Answers
We recently installed 5 more solar panels and a solar power wall battery. Is it correct that between 7-11 at night that you can get 90cents a kilowatt if so we want the deal for 100 days
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