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Dodo Power & Gas

Dodo Power & Gas

2.8 from 544 reviews · View Statistics
Listing monitored by Dodo

Reviews

  • Transparency
    3.3 (276)
  • Customer Service
    3.4 (298)
  • Rates and Fees
    3.4 (278)
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Ali Eln
Ali ElnSouth East Queensland, QLD
  • 2 reviews

It was great to join you guys

published

I have NBN service and 5 sim cards with this great company (dodo), very friendly patients customer service staff and easy to pay online. Can not complain to be honest

Incentivised Review No
ServicesGas
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Terrible customer service

published

“24-48hr” callbacks took weeks at a time. Being billed an estimated usage. Disregarded actual meter photos as incorrect. Very poor English and very poor connections. Will be referring case to Ombudsman

Transparency
1/5
Customer Service
1/5
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rayc101
rayc101
  • 28 reviews
  • 38 likes

Don't sign up with Dodo Power and Gas, you will get ripped off

published

In Dec 2021, we engaged Dodo to supply energy to our new house, including solar feed-in.
Since that time (just 6 months):
Dodo has increased our peak rate from 24.5c/kWh to 37.5c/kWh, which is 41.5% increase, and
Dodo has reduced our solar feed in tariff from 12c/kWh to 6.7c/kWh, which is 44% decrease.
This is clearly just a rip-off.
We recommend that anyone thinking of engaging or switching power companies avoid from Dodo Power and Gas.

Rates and Fees
1/5
Incentivised Review No
ServicesElectricity
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Dan G.
Dan G.Sydney, NSW
  • 2 reviews
  • 5 likes

Good Package

published

Electricity . It was based on the price that was offered and better than my current supplier. The online application was easy to follow and I am still waiting for the transfer.

Transparency
4/5
Customer Service
4/5
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Melinda W.
Melinda W.Greater Melbourne (Inner), VIC
  • 2 reviews

Great connection communications

published

Electricity was needed and communication was amazing from customer service providers.
Set up was quick and easy, all within a couple of days.
No electricity drop outs or interruptions.
I have never used Dodo, but would highly recommend this company going on the customer service experience I have had.

Incentivised Review No
ServicesElectricity
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This is perfect, thank you so much

published

I had electricity connected with do do it took only a few minutes so simple i will recommend dodo to all of my friends and colleagues.

Extremely happy with the 44 cents a KW from dodo and 44 cents from the government.

Rates and Fees
5/5
Incentivised Review No
ServicesSolar Buy-Back
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speech56
speech56Sydney, NSW
  • 2 reviews
  • 1 like

Switched companies

published

I switched from AGL to Dodo for gas and electricity. Very easy process and seems to be working well I have only received one partial electricity bill so far and seems to be cheaper

Transparency
5/5
Customer Service
5/5
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Dishonest and Hopeless

published

They stated that I had a smart meter and so 'declined' to send a technician out to do a meter read when I moved to the property. Turns out they were billing me based on an estimate without my knowledge or consent. They then tried to send a ridiculously expensive catchup bill for 10 months based on an actual meter read. They refused to answer my complaint and did not offer any resolution. Had to go to the energy ombudsman to action my complaint.

Transparency
1/5
Customer Service
1/5
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Tracey
TraceyNortheast, VIC

Had no problems, all very helpful

published

Changed over, had no problems, they were all helpful and knew what they were talking about, so easy to do. I would recommend them to anyone who is having trouble with high electricity bills.

Incentivised Review No
ServicesElectricity
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RayC
RayCNoble Park

no hassles

published

had gas and electricity connected, my english is not good but with help from a friend everything was easily done , unlike some other suppliers who just made getting a friend to help impossible

Customer Service
5/5
Rates and Fees
5/5
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stewey
steweySouth East Queensland, QLD
  • 2 reviews

Great service on connecting power

published

it took two days to have my power connected great work and they have a great buy back price off 44Cents on the solar grid.I also use dodo for my internet

Transparency
5/5
Customer Service
5/5
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Pez
PezMelbourne
  • 3 reviews

Exceptional quotes and pricing strategies

published

Have a Solar Power contract with Dodo and completely happy with any queries I have and the answers to them. I recommended my doctors wife to join and use Dodo services due to being a cut above the competition and again for true transparency in its mission and vision statement.

Transparency
5/5
Customer Service
5/5
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Vic Nguyen
Vic Nguyen
  • 3 reviews
  • 1 like

Vic Nguyen

published

For diverse services, Dodo always performs reasonably and efficiently. Why shouldn't you do favours for yourself with Dodo plans bundle.
If any problem ever arised, Dodo has resolved it promptly.

Transparency
5/5
Customer Service
5/5
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Thanh Binh Le
Thanh Binh Le
  • 3 reviews

Dodo is the Best

published

Super Saving Cost on Power Cheaper Rate Installed . The set up and Transfer were less than 48 hours . Very Reliable timing with very Experienced Customers Services and Great Helped. The number One Recommended to all others Customers needed .

Transparency
5/5
Customer Service
5/5
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Andrew
Andrew
  • 5 reviews
  • 5 likes

The worst provider I've ever used

published

I had dodo power connected in December 2021 and still have no bill in May 2022 despite sending through multiple inquires and receiving no responses. You can't even track your electricity usage online so I have no idea how much my bill will be when it finally arrives - it's likely to be huge as it will cover 6 months!

Dodo are impossible to contact, but it was easy to contact a new provider and leave dodo today.

Transparency
1/5
Customer Service
1/5
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Questions & Answers

Roy Fillery
Roy Filleryasked

origin quoted me 72.56 a day and 22.50 per kw/hr
How does this compare with your latest plan at present it is much lower than my charges of 99.61 and 34.31 .Please do some thing I have been with you a very long time.
Yours
Roland

No answers
siri
siriasked

I am looking for your prices on LPG gas supply (13.5Kg bottle) to home, I am currently dodo NBN and mobile customer. I am in Brisbane.

No answers
RockManDo K.
RockManDo K.asked

Could you explain how your company is not an offshore based front company extorting Australian customers?
Do you have onshore management in Australia.?
Do you have Australian staff that are not credit management?
Do you provide an onshore based complaint resolution team that is not third party?
As an offshore based company what are our security garentees regarding privacy, complaints and resolution services.

1 answer
Chris Sloper
Chris Sloper

It has its head office in Melbourne so I have guess its austalian

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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