Maytronics Dolphin Supreme M500

Absolute Rubbish, don't believe the reviews I have bought 2 of these and within 24 months they have broken down and the customer service is absolutely not there. DONT BUY ONE

Set and forget!! – I love that we can throw this in the pool whenever (no need for the filtration and pump to be running) and away it will go covering all areas of our 12m pool with ease. Even the waterline is covered and scrubbed! Show details ·  1

Great piece of equipment which saves time – You put it in the pool turn it on and leave it to go to work. Only real effort is putting it in and taking it out of the pool. It saves me time as I don't have to watch it or do any additional cleaning. Show details ·  1

Great robot cleaner not failed in 5.5 years – The M500 i have i think is the Wonder Brush model with foam rollers not the more rubber-fin type of rollers in the picture. This Robot has been used on a 9.1 x 4.5 m painted concrete pool since 2017. What it does: The M500 cleans floor and walls to water line consistently and movement along water line can be easily changed by adjusting… Read more ·  1

buoyancy arms. I usually set it to a 3hr clean cycle and completes a thorough clean of my sized pool in that time.

The M500 cleans a range of leaves from small leaves (hedge) to gum leaves and then very large Robinia and oak tree leaves as well as small sticks and dirt. It doesn't pick up large sticks or other items too big for the entry ports of course and has at times had to deal with large amount of very large robinia leaves which filled up the filter box straight away. It will push larger sticks or other objects out of the way - i have not had an instance where the M500 has been stuck for example on a large stick or branch after a storm for example.

The M500 doesn't clean steps past the bottom step - this is not unexpected as steps are shallow in step depth and reasonably high and any solid Robot model would not be able to clean these areas effectively even if they could climb the stairs. This is not an issue as any debris is easily manually removed from that area. Again the M500 has never been stranded or stuck trying to get up the stairs - it simply moves on.

How I use/maintain the M500: I always rinse out the filters straight after a pool clean cycle and rarely leave cleaner in the pool after a clean cycle. I am still using same initial filters and have the original back up set it came with still in the bag. Filters are now due to swap out as some of the locating lugs have broken over time but that is simply a wear and tear issue and usually broken from a rushed filter removal process by me.

The robot is always removed from pool after the clean and placed straight on the caddy which has also worked without an issue. It does sit in full afternoon sun and weather so a little fading of blue plastics has occurred but nothing undue or problematic. Rubber cable has remained 100% usable condition the whole time. The pool was a Chlorine chemical pool but i recently changed to Salt water and no issues there of course as cleaners are agnostic to water types.

There have been times when people have been swimming with the cleaner going in the pool. The cable can be a bit of a nuisance depending on pool games but not a danger in any way really.

Negatives: My only real negative is that the phone app stopped working when i upgraded from Samsung 6 android OS some time back. It just will not connect via Bluetooth. While it can see the Dolphin Bluetooth signal it just won't pair anymore. Support was responsive but not yet worked out a fix. This is frustrating as it is very useful at times to be able to drive the robot to debris heavy areas for a quick clean.

Service: Parts and service are all available and service is responsive and so the product/brand is well supported.

Overall: EXTREMELY happy with the ~$3,200 outlay originally made. The M500 has cleaned far better than a dedicated-pump-driven-cleaner I had first installed during the pool renovation and WAY better than the original skimmer connected creepy crawley style cleaners i have had. Have not had to replace anything on the M500 in five and half years, nor at this stage performed any significant maintenance/replacement work on it other than due care and cleaning of filters.

Intelligent hassle free cleaning with Bluetooth control – Out of the box the trolley was easy to assemble and there is a place for everything. We replaced our old Dolphin and the new one is light years ahead. Blu-tooth management works well and allows me to program the unit to come on each day automatically - however the Blu-tooth range could be better (or WiFi? as an option). Our pool is constructed… Read more ·  1

from new generation fiberglass and the finer filters in the M500 have made a noticeable difference compared to the older model which allowed fine particles to return into the pool. The design also allows the M500 to come right up to the edges of the pool reaching spaces the old one was unable to get to. Highly recommended.

My second dolphin that how much I like it – I had an m5 for many years , I would jokingly say that it was the hardest working member of our family. After spending 8 years working hard and spending its life in the pool I decided to retire it and buy a new m500 - I just love these robots and the Bluetooth remote with its phone tilt is a godsend cleaning my balance tank and pool Show details ·  1

Great company to deal with – I had some issues out of the warranty period, Maytronics worked with me to resolve them, this is a company that stands behind their product and provide great customer support! Show details

Great Pool Cleaner – This pool cleaner has made our pool (and owners) happier. It is very efficient and cleans the tiles around the pool so there is no need for this to be done manually. When first setting up the program cleaning there was never a problem getting information we needed. The service staff were more than helpful when we had to replace our power source when it was damaged in a severe electrical storm. Show details

Best investment for our Family – Did a lot of research and invested in the Dolphin M500 by Maytronics, Wow!! it is amazing we moved into our new home and the pool hadn't been cleaned for a while, we had it in the pool for the day and by the end of the day our pool was Crystal Clear, so easy to operate and it does all the work for you. Show details

Suggest there's better value elsewhere – We purchased our Maytronics Dolphin Supreme M5 for $2499 on 13/11/2013 after being assured it was the best robot cleaner -- with 36 month warranty. Worked well till 9/05/17 when it had to be fitted with a new motherboard cost $398 after a discount due to my complaining that such an expensive item should have lasted longer. In Dec 2018 it stopped… Read more

working again. Have just received quote for repairs (note how long it has taken for quote to be given - 2 months). Quote is around $1100. Needs new motor, etc etc. Very disappointed with the reliability of this product. And the pool shop suggests we buy another of the same brand!!

M500 – I purchased a home that came with the dolphin m500 it switches off after 5 minutes of use can someone please help me I’m in Sydney Australia. Remote is all damaged on inside. Need new remote also. Will it cost a fortune to repair replace items on this thing. Also what would people recommend for a pebble Crete pool 65000litres  Show details

Not a reliable product – Purchased our M-500 two months ago based on the product claiming to clean the pool more efficiently and the product operating on low voltage. There are no trees near our pool, so the Dolphin is simply used to scrub the pool liner surface. Trouble immediately out of the box with difficulty pairing the Dolphin to my Samsung phone. Additionally,… Read more

within two months after purchaee, the M-500 does not operate and I already need to take the product in for repair. I should have known that the M-500 is discontinued.

Amazing – This cleaner is fantastic! I have owned the M500 since last Summer and havent had any complaints. It cleans the walls and floor and filters the pool water at the same time. I can go on Holidays and set the timer to clean my pool every three days and when I come home the pool is clean. I highly recommend this cleaner to anyone.  Show details

3 year lifespan, minimal support – We purchased a m500 supreme in April 2015 from our pool installer. It unfortunately stopped working a week ago with no display or powering up of the control/power box. So just outside the three year warranty our $2500 pool cleaner is now a pool anchor. Maytronics replied to an email with the advice that we can buy a new one and supplied a local… Read more

suppliers address. Not an option I’d consider at the moment. While the pool cleaner worked well in the main, I can’t recommend the product due to the short lifespan vs cost. I wish I had done my usual degree of due diligence and read reviews on this and other sites. Considering the ratings, our money would have been spent elsewhere. So my review gets one star only due to minimal interest in support from the manufacturer and a lifespan far below my expectations.

Love my M500 – I purchased the M500 just after we installed the pool last year in August (2017). I used it in the initial cleaning after the pool was turned over to us and all the way through the winter season as I wanted to be able to enjoy the pool. Can't imagine not having this thing to help me with pool maintenance!!!  Show details ·  1

Worst Purchase Ever – Have had a Dolphin M5 for just over 3 years. I can't think of a worse experience with anything else I have ever bought. I was happy to pay the ridiculously inflated price thinking I would get a good quality machine with some longevity but alas this is far from my reality and it seems the same for many others. When it's working it does a good job… Read more

of keeping the pool clean. The major issue is reliability and mine has been back for repairs 2 or 3 times each year during the warranty period. Maytronics have fixed it each time in a fairly speedy fashion. Out of warranty Maytronics do not themselves provide a repair service ... instead they have some pool shops that are 'approved' repairers but I doubt their standard of workmanship or training/expertise levels. I will not be buying a dolphin again.

You won't be disappointed – We love the Dolphin M500. It cleans like no other. We used to have a different brand robot cleaner that wasn't the best. On advice from our friends who can't speak highly enough of theirs, we bought the M500 and haven't looked. Would gladly recommend it to anyone to give it a go. You won't be disappointed.  Show details

very poor – when working this pool cleaner does a excellent job unfortunately the product is a very poor product & is constantly have problems needing to have major repairs several times, these are very costly we have just got it back from last repairs & still having problems . Bearing in mind this product is supposedly the top of the range in pool… Read more

cleaners costing around the $2000 mark, you would expect this product to be able to provide a reasonable working life.

I would recommend anybody contemplating buying a new Pool Cleaner give Maytronics Dolphin products a very wide berth Their after sales service is not the greatest probably caused by the flood of dissatisfied customers

Expensive to Buy and Repair – Purchased this model as new from local pool retailer as the great new product on the market. At the time they were $1800 new and the first two years I had good solid operation.Then ten problems started. Major electrical fault required $600 worth of repairs by the approved repairer in Brisbane. Then 3 months later it stopped working. Was told that… Read more

locally a new repairer was now in operation in 2017 and no warranty for past repairs applied and the new motor was also $600. This means a $1800 machine is requiring $1200 worth so repairs in less then 4 years. Not a great buy and sadly the brand is flawed in my opinion. Off to look at a new cleaner now and Maytronics Dolphin won't be on my list.

Good performance, poor lifetime, expensive replacement parts, poor customer service – For such an expensive item I found this product very short on life performance, replacement parts are very expensive for not much and the customer service is very poor. My control box had intermittent problems but when I finally decided I had had enough it was just out of warranty and I got an extremely poor response from the Australian… Read more

distributor. I had to buy a new controller less than a year ago and that is now on the blink. I would never buy one of their products again and I would not recommend them. There are plenty of cheaper robots on the market that are more economical to run.

Died just after warranty ran out – Very expensive at $1000 per year. And the power cord is a real trip hazard. Only lasted 3 years. Did not do steps or corners. Very manually intensive to clean out the filters by hand all the time. Much prefer the cleaners that suck dirt out of pool into the filtration system.  Show details

Love our M5 – We had our local pool shop out to our pool for a free demo. We were sold after the we saw how easy it is to use and the quality of the cleaner. We love our M5 but after reading other reviews it is really important to keep you pH levels in required range, chlorine on lower side and don't leave your cleaner in for long periods or it will not climb for you. Basic steps to ensure long life. Highly recommend this cleaner!  Show details ·  1

Spits small debris back into your pool – I want to use a Dolphin to remove large debris like leaves from your pool the product is ok. But the problem with the Dolphin 5 (the one I have) is that it does not lock dust and small debris into its system. So basically it would suck it up but then spits it out again back into your pool as the mechanics and filters are not made to retain small… Read more

debris. So after a few days your pool has this bad dusty brown residue that stays at the bottom of your pool. Worst investment I have made in a long time...considering the price.

Help – The foam rollers are becoming covered in green blotches. How do I clean them. I check the water regularly. The ph, chlorine and alkalinity are good. This is the second set of rollers I have gone through. I replaced the first set because I couldn't get them clean. Also the unit won't stay in the shallow end. All it wants to do is work its way downhill to the deep end.

After sales support is terrible – The cleaner works very well for the first 3 hours after you turn it on, but if there is a tree in your suburb the filter full indication will come on at the end and you will need to clean it. If you use the spring net filters it will last longer, but they deteriorate quite quickly when exposed to water. If you try and replace the filters, good… Read more

luck to you. Maytronics have no sales depeartment available to the public, so you have to go through your local pool supplies store. Unfortunately, no matter how many times you say you want the mesh net filters to your pool supplies store, they order the standard ultra fine filter that only runs for 3 hours.

Worst Pool Cleaner Ever! – Our Aquabot died last year after 7 years of use. My husband went to a local pool company and bought their top of the line Dolphin Supreme M5. Of course it was the most expensive one so it must be good right? This cleaner isn't even close to being average it is that bad. Here are the reasons I hate it: 1) It does a horrible job of cleaning. I… Read more

have to run it about five 3 hour cycles to even get the pool sort of clean (and yes I clean the filter thoroughly after each cycle) 2) It's slow 3) It doesn't clean the walls or stairs 4) it's heavy. I would never buy another Dolphin again. We will go back to the Aquabot, I never had any of those issues with it.

New pool 15/7/13 - 8 repairs in 2.5 years – CONS Expensive product i.e. $2700.00. After sales support limited - phone contact to Brisbane only (we are on Sunshine Coast) and item can only be repaired in Brisbane. Item has broken down ten times; twice it needed a new power pack, once there was water in the motor, a fuse (?) another time, electrical/internal issues and then roller problems… Read more

or unexplained.

We use product every day (we have trees in our area) - we have been told we shouldn't use it every day.

Doesn't clean sides/steps.

No local agent - item has to be sent to Archerfield Brisbane at our expense (we live on Sunshine Coast and our pool service agent unable to assist).

Item turn around usually 2-3 weeks due to having to be sent away and/or busy. Considerable difficulty experienced when had to pack up and send to Archerfield - awkward shape and quite heavy.

Advised to put hose/cleaner on lawn and dry out in sun to detangle/give it a break, etc. but then advised to be cautious as sun could deteriorate.

Advised to not leave in water for long durations (it couldn't handle it), but also advised not to leave outside of water for long durations (i.e. foam rollers would dry out).

Nearly all parts on cleaner replaced but issues still continue.

Does not pick up little thin leaves/items i.e. tiny light casuarina leaves (long and thin).

Very heavy when remove from pool as is full of water - you lift up via hose and it is cumbersome.

Have found staff capability and willingness/ability to assist quickly and professionally is limited.

PROS

Worked well first month.

Quiet and does not ever do that "sucky sucky" thing that the barracuda's do as they hit the air and air got sucked into filter.

When demonstrated at store it works amazingly and you are confident you are buying the right cleaner. i.e. in a 1x2m tank where there are no actual leaves, steps, sun, outdoor conditions, or humans using it.