Great company to deal with
I had some issues out of the warranty period, Maytronics worked with me to resolve them, this is a company that stands behind their product and provide great customer support!
Purchased in February 2015.
Bluetooth connectivity is lousy
Whilst it cleans the pool fairly well (walls excluded), the connectivity to the unit is rubbish. Unless I'm within .5 meter it doesn't connect. Sometimes have to try 2 or 3 times to connect. The weekly timer is also inconsistent and I have to reprogram the unit all the time.
If you change the sponge rollers, they will cost you a fortune (around AUD$200 for 4 pieces of foam)
After owning the unit for 2 years I have come to the conclusion that it was not worth the money
Purchased in October 2017 for $2,500.00.
Cleans the floor...... mostly
Purchased this unit recently to clean my pool. More so when I am away. Set and forget. Unfortunately in my pool (standard rectangle fiberglass with side steps and safety ledge around the top), it will not clean certain areas. I had been advised that one option would be to brush the dirt off the steps and ledge but this is not always possible (not always home). I did purchase this so that I could leave it in doing it's work and would come home to a nice clean pool. Unfortunately not.
Maytronics contacted me with some suggestions. Howeve...
Great Pool Cleaner
This pool cleaner has made our pool (and owners) happier. It is very efficient and cleans the tiles around the pool so there is no need for this to be done manually. When first setting up the program cleaning there was never a problem getting information we needed. The service staff were more than helpful when we had to replace our power source when it was damaged in a severe electrical storm.
Purchased in December 2018 for $2,000.00.
Best investment for our Family
Did a lot of research and invested in the Dolphin M500 by Maytronics, Wow!! it is amazing we moved into our new home and the pool hadn't been cleaned for a while, we had it in the pool for the day and by the end of the day our pool was Crystal Clear, so easy to operate and it does all the work for you.
Purchased in June 2019 for $2,600.00.
This has made our lives easy!!!!
Having a horrible tree next door we have always had problems with leaves, the dolphin M500 makes life so much easier now, it picks them up brilliantly. We have had to use the fine filters only once so far to pick up the very fine sediment that is on the bottom of the pool. I have to say the only thing is that it is a bit heavy especially when first taking it out of the pool, but the work it does outweighs that.
Extremely happy with the product!!!
Purchased in February 2019.
Works well when it actually runs
Bought the M5 in December 2014 (paid over $2k).
Was working brilliantly and very happy with how it cleaned the pool.
- In the first year the tread came off a number of times and had to go back to be refitted.
- In the second and third years it stopped dead a number of times. It would look to be operating at the control box, but the device would not move in the pool. A few times it would just start working again after a couple of days and taking it back they found nothing wrong with it. Then it stopped completely and twice it had the power...
Purchased in December 2014 for $2,100.00.
THE BIGGEST WASTE OF MONEY
I have had nothing but trouble with this cleaner, 11 visits to pool shop to have it repaired over 5 years, only to be told that nothing was wrong with it or user error! I mean come on you put the cleaner in the pool and press start right! New motor, new bearings twice, changed the cable, power supply and on the control panel, remote unit did not even bother with that and finally a motherboard and now I am told that it to upgrade to the newer. NO thanks Maytronics the contempt and lack of empathy shown by you and your agent is outrageous and I will never send anymore of my hard earned money your way again.
Purchased in September 2014 for $1,950.00.
Suggest there's better value elsewhere.
We purchased our Maytronics Dolphin Supreme M5 for $2499 on 13/11/2013 after being assured it was the best robot cleaner -- with 36 month warranty. Worked well till 9/05/17 when it had to be fitted with a new motherboard cost $398 after a discount due to my complaining that such an expensive item should have lasted longer. In Dec 2018 it stopped working again. Have just received quote for repairs (note how long it has taken for quote to be given - 2 months). Quote is around $1100. Needs new motor, etc etc. Very disappointed with the reliability of this product. And the pool shop suggests we buy another of the same brand!!
I purchased a home that came with the dolphin m500 it switches off after 5 minutes of use can someone please help me I’m in Sydney Australia. Remote is all damaged on inside. Need new remote also. Will it cost a fortune to repair replace items on this thing. Also what would people recommend for a pebble Crete pool 65000litres
Not a reliable product
Purchased our M-500 two months ago based on the product claiming to clean the pool more efficiently and the product operating on low voltage. There are no trees near our pool, so the Dolphin is simply used to scrub the pool liner surface.
Trouble immediately out of the box with difficulty pairing the Dolphin to my Samsung phone. Additionally, within two months after purchaee, the M-500 does not operate and I already need to take the product in for repair. I should have known that the M-500 is discontinued.
This cleaner is fantastic! I have owned the M500 since last Summer and havent had any complaints. It cleans the walls and floor and filters the pool water at the same time. I can go on Holidays and set the timer to clean my pool every three days and when I come home the pool is clean.
I highly recommend this cleaner to anyone.
3 year lifespan, minimal support.
We purchased a m500 supreme in April 2015 from our pool installer. It unfortunately stopped working a week ago with no display or powering up of the control/power box. So just outside the three year warranty our $2500 pool cleaner is now a pool anchor. Maytronics replied to an email with the advice that we can buy a new one and supplied a local suppliers address. Not an option I’d consider at the moment. While the pool cleaner worked well in the main, I can’t recommend the product due to the short lifespan vs cost. I wish I had done my usua...l degree of due diligence and read reviews on this and other sites. Considering the ratings, our money would have been spent elsewhere. So my review gets one star only due to minimal interest in support from the manufacturer and a lifespan far below my expectations.
Love my M500
I purchased the M500 just after we installed the pool last year in August (2017). I used it in the initial cleaning after the pool was turned over to us and all the way through the winter season as I wanted to be able to enjoy the pool.
Can't imagine not having this thing to help me with pool maintenance!!!
- Verified purchase
Worst Purchase Ever
Have had a Dolphin M5 for just over 3 years. I can't think of a worse experience with anything else I have ever bought. I was happy to pay the ridiculously inflated price thinking I would get a good quality machine with some longevity but alas this is far from my reality and it seems the same for many others. When it's working it does a good job of keeping the pool clean. The major issue is reliability and mine has been back for repairs 2 or 3 times each year during the warranty period. Maytronics have fixed it each time in a fairly speedy fash...ion. Out of warranty Maytronics do not themselves provide a repair service ... instead they have some pool shops that are 'approved' repairers but I doubt their standard of workmanship or training/expertise levels. I will not be buying a dolphin again.
You won't be disappointed
We love the Dolphin M500. It cleans like no other. We used to have a different brand robot cleaner that wasn't the best. On advice from our friends who can't speak highly enough of theirs, we bought the M500 and haven't looked. Would gladly recommend it to anyone to give it a go. You won't be disappointed.
when working this pool cleaner does a excellent job unfortunately the product is a very poor product & is constantly have problems needing to have major repairs several times, these are very costly we have just got it back from last repairs & still having problems . Bearing in mind this product is supposedly the top of the range in pool cleaners costing around the $2000 mark, you would expect this product to be able to provide a reasonable working life.
I would recommend anybody contemplating buying a new Pool Cleaner give Maytronics Dolphin products a very wide berth Their after sales service is not the greatest probably caused by the flood of dissatisfied customers
Expensive to Buy and Repair
Purchased this model as new from local pool retailer as the great new product on the market. At the time they were $1800 new and the first two years I had good solid operation.Then ten problems started. Major electrical fault required $600 worth of repairs by the approved repairer in Brisbane. Then 3 months later it stopped working. Was told that locally a new repairer was now in operation in 2017 and no warranty for past repairs applied and the new motor was also $600. This means a $1800 machine is requiring $1200 worth so repairs in less then 4 years. Not a great buy and sadly the brand is flawed in my opinion. Off to look at a new cleaner now and Maytronics Dolphin won't be on my list.
Good performance, poor lifetime, expensive replacement parts, poor customer service
For such an expensive item I found this product very short on life performance, replacement parts are very expensive for not much and the customer service is very poor. My control box had intermittent problems but when I finally decided I had had enough it was just out of warranty and I got an extremely poor response from the Australian distributor. I had to buy a new controller less than a year ago and that is now on the blink. I would never buy one of their products again and I would not recommend them. There are plenty of cheaper robots on the market that are more economical to run.
Died just after warranty ran out
Very expensive at $1000 per year. And the power cord is a real trip hazard. Only lasted 3 years. Did not do steps or corners. Very manually intensive to clean out the filters by hand all the time. Much prefer the cleaners that suck dirt out of pool into the filtration system.
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Questions & Answers
Hi, have completed a. quick test and one side does not run one direction but runs for the 10 secs the other way, the other side all good. Does this mean that the circuit board may have a fault? The reason I ask is when the unit is in the pool after a period of time the unit just turns in one direction in circles as the crawler on the faulty side is not turning. the unit is a Supreme M5 4 years old.
Reason for this is with time the holders of the underneath white brush getting worn off. Easy Test is try rotating the brushes by hand manually and they should rotate. If they are not rotating freely you got a problem them. Call the help line and they will help you. When this happened to mine I called them and they sent the replacement parts which I replaced myself as it was easy. Best of luck......
Please contact us on 1300 693 657 or at email@example.com so that we can gather further information and understand more in depth what you are experiencing. We will then do our best to assist you.
My nearly three year old M500 has suddenly stopped working. Connector module ("reset" and "test" buttons) could be the culprit as "Test" button is now jammed. Is this likely to be the cause or is there another potential problem? How much is a replacement connector?
Hi JCB, if it is just under 3 years old, you will be cover by warranty for a replacement part. Please call us at Maytronics on 1300 693 657 and we will help you out. If you can please also get your serial number ready that would make it easier. It is located on the inside of the chassis.
When I connect the App to my M500 it gives me the incorrect date for the next clean. I’ve deleted the app and re-installed it. Also power cycled the main unit. Can you assist?
Hi, please call us at Maytronics on 1300 693 657 and we will connect you with customer service tech who can help.
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