Works well when it actually runs
Bought the M5 in December 2014 (paid over $2k).
Was working brilliantly and very happy with how it cleaned the pool.
- In the first year the tread came off a number of times and had to go back to be refitted.
- In the second and third years it stopped dead a number of times. It would look to be operating at the control box, but the device would not move in the pool. A few times it would just start working again after a couple of days and taking it back they found nothing wrong with it. Then it stopped completely and twice it had the power cable replaced by the manufacturer.
- 3 years and 2 months after purchasing it, (2 months outside the standard warranty) it stopped again with the same symptoms it had each previous time. At this stage I paid for the cable and motor unit cover to be replaced again.
- less than 12 months from the previous repair it breaks down again with the same symptoms. Even though the repairs came with 12 months warranty I'm told it's different components and needs $500 worth of repairs.
I won't be paying that amount for repairing a device that breaks down consistently, especially one that is a premium model to start with. My pool has an automated chlorinator and is always kept at the right levels of operation. The cleaner doesn't sit in the pool all day everyday. There must have some sort of fundamental flaw in the one I purchased and I've had no luck when discussing this with the manufacturer.
After referring several friends to buy the same device previously, I can't anymore.
Purchased in December 2014 for $2,100.00.
Peter from Brisbane
THE BIGGEST WASTE OF MONEY
I have had nothing but trouble with this cleaner, 11 visits to pool shop to have it repaired over 5 years, only to be told that nothing was wrong with it or user error! I mean come on you put the cleaner in the pool and press start right! New motor, new bearings twice, changed the cable, power supply and on the control panel, remote unit did not even bother with that and finally a motherboard and now I am told that it to upgrade to the newer. NO thanks Maytronics the contempt and lack of empathy shown by you and your agent is outrageous and I will never send anymore of my hard earned money your way again.
Purchased in September 2014 for $1,950.00.
Suggest there's better value elsewhere.
We purchased our Maytronics Dolphin Supreme M5 for $2499 on 13/11/2013 after being assured it was the best robot cleaner -- with 36 month warranty. Worked well till 9/05/17 when it had to be fitted with a new motherboard cost $398 after a discount due to my complaining that such an expensive item should have lasted longer. In Dec 2018 it stopped working again. Have just received quote for repairs (note how long it has taken for quote to be given - 2 months). Quote is around $1100. Needs new motor, etc etc. Very disappointed with the reliability of this product. And the pool shop suggests we buy another of the same brand!!
I purchased a home that came with the dolphin m500 it switches off after 5 minutes of use can someone please help me I’m in Sydney Australia. Remote is all damaged on inside. Need new remote also. Will it cost a fortune to repair replace items on this thing. Also what would people recommend for a pebble Crete pool 65000litres
Not a reliable product
Purchased our M-500 two months ago based on the product claiming to clean the pool more efficiently and the product operating on low voltage. There are no trees near our pool, so the Dolphin is simply used to scrub the pool liner surface.
Trouble immediately out of the box with difficulty pairing the Dolphin to my Samsung phone. Additionally, within two months after purchaee, the M-500 does not operate and I already need to take the product in for repair. I should have known that the M-500 is discontinued.
This cleaner is fantastic! I have owned the M500 since last Summer and havent had any complaints. It cleans the walls and floor and filters the pool water at the same time. I can go on Holidays and set the timer to clean my pool every three days and when I come home the pool is clean.
I highly recommend this cleaner to anyone.
3 year lifespan, minimal support.
We purchased a m500 supreme in April 2015 from our pool installer. It unfortunately stopped working a week ago with no display or powering up of the control/power box. So just outside the three year warranty our $2500 pool cleaner is now a pool anchor. Maytronics replied to an email with the advice that we can buy a new one and supplied a local suppliers address. Not an option I’d consider at the moment. While the pool cleaner worked well in the main, I can’t recommend the product due to the short lifespan vs cost. I wish I had done my usual degree of due diligence and read reviews on this and other sites. Considering the ratings, our money would have been spent elsewhere. So my review gets one star only due to minimal interest in support from the manufacturer and a lifespan far below my expectations.
Love my M500
I purchased the M500 just after we installed the pool last year in August (2017). I used it in the initial cleaning after the pool was turned over to us and all the way through the winter season as I wanted to be able to enjoy the pool.
Can't imagine not having this thing to help me with pool maintenance!!!
Worst Purchase Ever
Have had a Dolphin M5 for just over 3 years. I can't think of a worse experience with anything else I have ever bought. I was happy to pay the ridiculously inflated price thinking I would get a good quality machine with some longevity but alas this is far from my reality and it seems the same for many others. When it's working it does a good job of keeping the pool clean. The major issue is reliability and mine has been back for repairs 2 or 3 times each year during the warranty period. Maytronics have fixed it each time in a fairly speedy fashion. Out of warranty Maytronics do not themselves provide a repair service ... instead they have some pool shops that are 'approved' repairers but I doubt their standard of workmanship or training/expertise levels. I will not be buying a dolphin again.
You won't be disappointed
We love the Dolphin M500. It cleans like no other. We used to have a different brand robot cleaner that wasn't the best. On advice from our friends who can't speak highly enough of theirs, we bought the M500 and haven't looked. Would gladly recommend it to anyone to give it a go. You won't be disappointed.
when working this pool cleaner does a excellent job unfortunately the product is a very poor product & is constantly have problems needing to have major repairs several times, these are very costly we have just got it back from last repairs & still having problems . Bearing in mind this product is supposedly the top of the range in pool cleaners costing around the $2000 mark, you would expect this product to be able to provide a reasonable working life.
I would recommend anybody contemplating buying a new Pool Cleaner give Maytronics Dolphin products a very wide berth Their after sales service is not the greatest probably caused by the flood of dissatisfied customers
Expensive to Buy and Repair
Purchased this model as new from local pool retailer as the great new product on the market. At the time they were $1800 new and the first two years I had good solid operation.Then ten problems started. Major electrical fault required $600 worth of repairs by the approved repairer in Brisbane. Then 3 months later it stopped working. Was told that locally a new repairer was now in operation in 2017 and no warranty for past repairs applied and the new motor was also $600. This means a $1800 machine is requiring $1200 worth so repairs in less then 4 years. Not a great buy and sadly the brand is flawed in my opinion. Off to look at a new cleaner now and Maytronics Dolphin won't be on my list.
Good performance, poor lifetime, expensive replacement parts, poor customer service
For such an expensive item I found this product very short on life performance, replacement parts are very expensive for not much and the customer service is very poor. My control box had intermittent problems but when I finally decided I had had enough it was just out of warranty and I got an extremely poor response from the Australian distributor. I had to buy a new controller less than a year ago and that is now on the blink. I would never buy one of their products again and I would not recommend them. There are plenty of cheaper robots on the market that are more economical to run.
Died just after warranty ran out
Very expensive at $1000 per year. And the power cord is a real trip hazard. Only lasted 3 years. Did not do steps or corners. Very manually intensive to clean out the filters by hand all the time. Much prefer the cleaners that suck dirt out of pool into the filtration system.
Love our M5
We had our local pool shop out to our pool for a free demo. We were sold after the we saw how easy it is to use and the quality of the cleaner. We love our M5 but after reading other reviews it is really important to keep you pH levels in required range, chlorine on lower side and don't leave your cleaner in for long periods or it will not climb for you. Basic steps to ensure long life. Highly recommend this cleaner!
Spits small debris back into your pool
I want to use a Dolphin to remove large debris like leaves from your pool the product is ok. But the problem with the Dolphin 5 (the one I have) is that it does not lock dust and small debris into its system. So basically it would suck it up but then spits it out again back into your pool as the mechanics and filters are not made to retain small debris. So after a few days your pool has this bad dusty brown residue that stays at the bottom of your pool. Worst investment I have made in a long time...considering the price.
The foam rollers are becoming covered in green blotches. How do I clean them. I check the water regularly. The ph, chlorine and alkalinity are good. This is the second set of rollers I have gone through. I replaced the first set because I couldn't get them clean. Also the unit won't stay in the shallow end. All it wants to do is work its way downhill to the deep end.
After sales support is terrible
The cleaner works very well for the first 3 hours after you turn it on, but if there is a tree in your suburb the filter full indication will come on at the end and you will need to clean it. If you use the spring net filters it will last longer, but they deteriorate quite quickly when exposed to water.
If you try and replace the filters, good luck to you. Maytronics have no sales depeartment available to the public, so you have to go through your local pool supplies store. Unfortunately, no matter how many times you say you want the mesh net filters to your pool supplies store, they order the standard ultra fine filter that only runs for 3 hours.
Worst Pool Cleaner Ever!
Our Aquabot died last year after 7 years of use. My husband went to a local pool company and bought their top of the line Dolphin Supreme M5. Of course it was the most expensive one so it must be good right? This cleaner isn't even close to being average it is that bad. Here are the reasons I hate it: 1) It does a horrible job of cleaning. I have to run it about five 3 hour cycles to even get the pool sort of clean (and yes I clean the filter thoroughly after each cycle) 2) It's slow 3) It doesn't clean the walls or stairs 4) it's heavy. I would never buy another Dolphin again. We will go back to the Aquabot, I never had any of those issues with it.
New pool 15/7/13 - 8 repairs in 2.5 years
Expensive product i.e. $2700.00.
After sales support limited - phone contact to Brisbane only (we are on Sunshine Coast) and item can only be repaired in Brisbane.
Item has broken down ten times; twice it needed a new power pack, once there was water in the motor, a fuse (?) another time, electrical/internal issues and then roller problems or unexplained.
We use product every day (we have trees in our area) - we have been told we shouldn't use it every day.
Doesn't clean sides/steps.
No local agent - item has to be sent to Archerfield Brisbane at our expense (we live on Sunshine Coast and our pool service agent unable to assist).
Item turn around usually 2-3 weeks due to having to be sent away and/or busy. Considerable difficulty experienced when had to pack up and send to Archerfield - awkward shape and quite heavy.
Advised to put hose/cleaner on lawn and dry out in sun to detangle/give it a break, etc. but then advised to be cautious as sun could deteriorate.
Advised to not leave in water for long durations (it couldn't handle it), but also advised not to leave outside of water for long durations (i.e. foam rollers would dry out).
Nearly all parts on cleaner replaced but issues still continue.
Does not pick up little thin leaves/items i.e. tiny light casuarina leaves (long and thin).
Very heavy when remove from pool as is full of water - you lift up via hose and it is cumbersome.
Have found staff capability and willingness/ability to assist quickly and professionally is limited.
Worked well first month.
Quiet and does not ever do that "sucky sucky" thing that the barracuda's do as they hit the air and air got sucked into filter.
When demonstrated at store it works amazingly and you are confident you are buying the right cleaner. i.e. in a 1x2m tank where there are no actual leaves, steps, sun, outdoor conditions, or humans using it.
Questions & Answers
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