Reliable, professional advice
Outstanding customer service
Perfect and smooth sailing
Rebecca McKay was very professional and efficient. She was also very knowledgeable with all the products. We started the process online but then contacted Rebecca directly and it made the process so smooth. We couldn't have asked for a better outcome so we would highly recommend this service.
Home Loan Experience - Excellent and Outstanding Service
Denash Kumar was professional, thorough and diligent through out the whole process. I found Denash to be extremely knowledgeable and informative. He went above and beyond what was required and all communication was honest and reliable. His effectiveness dealing with multiple stakeholders at one given time ensured we met the tight deadline. Thank you Denash for making my experience as smooth as you did. The above in addition to your hard work and dedication is testament to the quick and efficient turnaround of this finance application. I would definitely recommend Denash and the team at Domain Home Loans to anyone. I look forward to working together in the future.
Service was great, archieved the outcome desired.
The chasing up of the same document written different was annoying, but in this climate I understand why it was required
The rate is great, the broker found the best possible loan for my situation
Home Loan Experience
We just purchased our first home in Australia. Millind Garg helped us with the home loan process. He went above and beyond to make sure the home purchase was a smooth process. We would highly recommend him. Millind was extremely professional and very passionate about his work. He worked with us even on weekends to make sure we were able to have the settlement on time. Very thorough and extremely knowledgeable. It was such a pleasure working with him.
Brilliant Customer service
My experience with Lianna from Domain was excellent from start to settlement! Lianna was extremely knowledgeable, professional and helpful. Lianna was successful in securing us a fantastic new home loan package, saving us thousands and years off our loan term. We greatly appreciate her support and guidance and the overall customer service experienced with all Domain staff. Thank you!
Stephen Roberts is a legend
I worked with Stephen in getting a home loan. Stephen was highly personable, clear in his communication and understanding of our own situation throughout the whole process. The whole process of buying a house has so many communication pathways, and just to have this one that was solid with timely and detailed explanations the whole way through made the experience so much better than it could have been. Thanks Stephen. Appreciate your help very much!
I’ve had a wonderful overall experience with Domain but particularly with Rachel Rodwell! She was always very thorough and enthusiastic with her service and was extremely helpful. Rachel took the stress out of buying my first home :) I highly recommend Rachel and I’m extremely thankful for her amazing service!
Lianna Mills steered my refinancing ship with expertise and patience.
I’m an I.T professional of 30 years, so I can certainly recognise a good I.T. system when I see one, and the one that Domain Home loans provides is very good. I was impressed with the way the uploading and management of the required documentation came together so smoothly.
But a system is only one part of the process. The main part is humans at the other end.
In my case Lianna Mills steered me through the loan approval process, gave me what I believe is good advice, and her communication was excellent. She answered my questions that at time...s were possibly a bit pedantic or confused and we even could have a few laughs together because the whole process was relaxed. After my loan was pre-approved other people in the team, Grace Uyanguren, Ron Prasad, took over from Lianna as the Bank proceeded towards final approval and then settlement. I felt very well supported in all this. As for the refinancing product, I am totally happy with it, the team got me what I believe is the best interest rate and package available for me. I’m no expert in refinancing so a lot I did not understand about what would happen with fees etc but in the end the costs were as expected and the bank provided a very clear disbursement document.
Liana Mills agent of the Year
liana Mills is such a professional she has guided and assisted us through this loan even managed our frustrationswith all the paper work which was difficult as t my wife and I oure 2000klms apart could not get a better person her skills are exemplary.
No hidden cost were experienced and the rate we got was brilliant
Misled and disappointed!
I can't decide if I feel misled by Domain or that Domain consultants don't have the required skills, knowledge, experience and relationships with banks to manage a simple case.
I don't normally write letters of complaint but I feel I should share the following feedback for the next customer who might think of choosing Domain.
- Domain proposed a loan amount I could apply for, based on erroneous calculations, and then delivered a rejection from the bank
- Domain proposed a very quick turnaround time (5 days) and then ended up taking 3+ we...
Effortless mortgage loan approval
We had been working with Jack Fisher at Domain Home Loans for almost 2 years in regards to arranging a home loan. This was prompted by my inital foray on to the Domain Home loan site when first thinking about purchasing our first home. Jack followed up with regular calls throughout the year checking on our status and also helping provide guidance on lenders and lending criteria which also assisted in making some key employment decisions too. We found ourselves in a position come Q4 2020 to purchase a house and given my role as a contractor Jack...was on hand to advise and suggest the best lender and mortgage facility given our circumstances. His attention, promptness and clarity of advice for first home buyers was exceptional and made arranging our mortgage near effortless. Massive thank you to Jack and now the Doman settlement team to see us to our new home next month. James & Jules
Bradley Fraser was our 'go-to' guy and couldn't have been more happy with our first time loan application process. Bradley was informative, clear and extremely efficient in getting the paperwork sorted and approved first time. Christine Dela Cruz was the finance lady who was also brilliant at explaining the foreign world of finance to us and finishing off the whole process with zero complications. Both were quick to reply to any queries on the phone and via email and we would like to thank them both for their work in helping us purchase our first home with as little stress as possible! Who knew it could be so straightforward? Thank you Domain!
Great Customer Service and prompt communication
We worked with Lianna to get our preapproval and it is a pleasure to work with her. Always promptly replied to our emails and called us and explained everything taking time and updated us every step of the way. Now that we found our dream home look forward to finalising our loan application with her soon.
Thanks Lianna we really appreciate all your assistance so far.
Sam & Suresh H
Above and beyond for a fast settlement
We worked with Jack Fisher establishing our loan, and he was exceptional. Always available, easy to work with, and he pulled off a just before Christmas miracle settlement. The whole experience has been smooth and as pain free as possible.
Jack Fisher was the person we dealt with and he was Awesome with a capital “A”, always happy to explain and answer any questions and returned messages and calls promptly, I recommend Jack to anyone interested in updating or getting a loan as he goes above and beyond.
Josh and Mandy
Explended work done by Domain team
Excellent costumer service given by Craig and Regina. Very fast, reliable, both are extremely helpful. Fast application and even faster to give us the aproval. Thanks again Craig and Regina for your great work ethics.
I can not recommend Millind ENOUGH!!
110% professional service all the way. Very knowledgeable, friendly and went the extra mile to help us. It was not an easy case but Millind find a solution that worked for us. Can not enough recommend Millind and you are in great hands if you do get the opportunity to have him as your mortage broker.
Questions & Answers
I would like to buy a commercial property, I have A$200,000 cash and the property is A$550,000 If I would like to borrow A$350,000. Can you help and or what about the rate for commercial property?
I have a pre approval from a lender with domain loans. How come I can not get anyone from Domain or Lendi to assist me with the next steps of getting to a settlement. I have no point of contact with a specialist.
I am not getting any replies from many emails I have sent. No return phone calls.
This experience is very stressful and has left me frustrated. I have lost an opportunity to purchase a property I wanted. I do not know what I should do next.
Very stressed and frustrating experience for a first home buyer needing guidance.
My broker Bradley from domain loans always helped me. Answered emails within at least a day. As per my knowledge your next step is to give an offer for a property. For this you need to work with a conveyencer.
Relationship manager -Domain Home Loans
Hi Sam, We are sorry to hear this has been your experience. At Domain Loan Finder, customer service is at the forefront of everything we do and it certainly does not seem like this has been your experience. I have sent you a private message so we can look in to this further. Please respond when you can.
Do u do construction loans with capitalised interest for approx 5 million
As a largely online platform, Domain Home Loans assists with putting together your home loan applications. This process typically involves a potential borrower answering some preliminary questions about your property needs and financial situation, uploading verification documents (e.g. proof of income), your paired home loan specialist recommending the right type of loan for you, followed by guidance while you apply. Domain’s help comes to an end after you receive pre-approval.
Domain Home Loans provides a number of online services, including:
- Comparing low-rate home loan options from lenders (including the Big 4 Banks as well as smaller lenders), to figure out what the best deal for you may be
- An upfront costs calculator, which helps you get an idea of costs using Domain Home Loan’s
- Assisting with finding out whether a redraw or offset is right for you
Points of praise for Domain Home Loans:
Domain’s home loan specialists proferred consistently knowledgeable, professional and helpful advice when it came to home loans. This advice was also deemed realistic by reviewers. Other plus points for reviewers were the speediness of specialists' replies, along with their patience and strong work ethic.
The Domain Home Loan Finder is never afraid to lend a hand to its customers, which largely accounts for its title as the 2021 Award Winner for Best Home Loan service. Domain's win can also be attributed to its transparency about its business practices.
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