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Domaine Homes QLD, Loganholme

Domaine Homes QLD, Loganholme

 Verified
Domaine Homes QLD, Loganholme
4.3

26 reviews

Positive vs Negative
89%11%
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Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
  •  · 
  • Post-Construction
Customer Service
4.4
Site Admin ?
4.5
Timeliness
4.0
Structural Integrity
4.6
Plumbing & Waterproofing
3.9
Electrical & Lighting
4.3
Flooring
4.4
Transparency ?
4.6
26 reviews
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LISA L.
LISA L.QLD4 posts
  Verified

Don't build with Clarendon! – I startedy my building journey with domaine/ Clarendon in December of 2023, with it completed in September 2024. I initially reached out to them on the 10th of September 2024 and made several attempts to contact Clarendon via social media platform, Facebook, and their website. Despite the "Feedback Pathways" on their website stating that Clarendon… Read more

Management would respond within three days, I did not receive a response for nearly THREE WEEKS. I was contacting them to express my dissatisfaction with communication, customer service, a delayed settlement, and seeking compensation given I'd taken leave for a hand over that NEVER happened! Eventually I was contacted by an Area Manager (AM). During my conversation with the AM they acknowledged that Clarendon's communication throughout the settlement process was INADEQUATE. (Thanks for siding with me on that one!) However, they also suggested that I should bear some responsibility for a delayed settlement due to my valuer's delayed completion of their task. While I understand the importance of timely valuation, I believe that the primary cause of the delay lies with Clarendon's inconsistent communication and lack of a designated customer service contact. Over the course of the build, I dealt with SIX different consultants (including three, in just the last three months) which made it difficult to receive accurate and timely updates. AM mentioned that had THEY been personally overseeing my house building project, they would have followed up with me REGULARLY to ensure the valuation was completed on time, allowing for settlement to proceed as originally scheduled. I strongly believe that if Clarendon had provided a CONSISTENT point of contact, and communicated to me regularly throughout the construction process, valuation could have been completed in a timely manner, and then the original settlement would have proceeded on the scheduled date, as communicated. Settlement was ultimately delayed due to incomplete termite protection paperwork from Clarendon's end, which in turn delayed the release of a Form 21. Had Clarendon exercised due diligence by maintaining clear communication and assigning a reliable contact, both the valuation and necessary paperwork would have been completed on time. I have nothing but dissatisfaction with the ongoing challenges I faced throughout my building experience with Clarendon. What should have been an exciting and smooth process has instead been consistently marred by inadequate communication, lack of transparency, and a general unwillingness from their staff to accept accountability. I would NOT recommend building with Domaine by Clarendon. Find another more RELIABLE and REPUTABLE builder who will see you as more than just a number, and take you seriously, value you, listen to you, understand you and want the best outcome for you! Clarendon didn't provide that to me, so they won't do it for you!

Domaine Homes
Domaine Homes    

Hi Lisa, thank you for taking the time to share… Read more (+2 replies)

Katelyn M
Katelyn M
  Verified

Amazing customer service – I cannot thank Domaine Homes and the entire team enough. They have assisted my partner and I beyond words. Andy was amazing throughout the start showing us different options that could fit onto our block until we found the perfect one. Rebecca and Adam have been so good to us we would not have been able to do this without their help throughout the next stage. I cannot wait to begin the build and praise you all even more. Show details

Andy is good consultant
Andy is good consultant
  Verified

Andy helped us lot – Andy , helped us finding right house . Initially when we met him , we were happy his explanation and warm welcoming.( compared to some other consultants are very rude ) . We went ahead with him . He answered his phone call all the time and gave us reassurance even during his days off Show details

Oliver de Souza
Oliver de SouzaQLD
  Verified

Nevada 26 Couple – We were first engaged with another builder who wanted extra ridiculous amount of money citing covid and material price increase, so we decided to ditch this builder and look for another reputable one. After searching and looking, we decided on Domaine homes. The only reason why we decided on Domaine was because it was well within our budget and… Read more

also customer consultant, Andy Singh(Rochdale, QLD) was very friendly as his explanation of each stage was detailed and meticulous. Our house is currently at construction phase and so far it has been smooth sailing. I will certainly recommend Domaine homes to all who want to build their dream home and I would suggest anyone to go and seek Andy’s advice/ideas if you don’t know where to start.

Seattle 26
Seattle 26QLD3 posts
  Verified

Five stars for domaine homes – Domaine home very professional and helpful . I have pulled my contact from plantat**n homes and went to domaine homes . Sales person Andy ( Azad ) from Domaine Rochedale very helpful and and guided me to the right direction at every single step (as I am building first home I don’t have much idea ) Good thing is domaine homes never ignore their… Read more

customers . They straight away reply my emails and phone calls.

Highly recommend Andy Singh from the Rochedale office. He was so helpful and whenever there was any changes that needed to be made he explained them and made me feel at ease every step of the way. He was always contactable when I had questions.

Will keep everyone posted as the build progresses. Cheers

APSilverio
APSilverioQLD
  Verified
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency

A great journey with Domaine Homes – As first home buyers, Domaine Homes has helped us a lot in our construction journey. We consider a lot of builder and they are the most competitive. Ethan was our consultant and guided us to make things easier for us. We had our share of problems with delays in loan approval, qualifying with the grants, supply changes and delays but Domaine has… Read more

been there all the time making sure everything is covered and done right.

Construction was the fastest in our street considering we had to wait for our frame for a month. Neighbours can't help to comment and notice how fast our house was constructed. Andrew was our site supervisor and always keeps us in the loop. Our requests for site visits were always approved. Our site cut and fill was done in March and keys were handed to us 31 August.

Its been more than a year since we moved-in and had experience dealing them with post construction issues and warranties and still they always exceeded our expectations.

Thanks a lot Domaine Homes!

Yarrabilba Couple
Yarrabilba CoupleQLD
  Verified

Perfect Advice and Guidance – We are in the final stages of pre-construction now and have found Andy and the team at Rochdale and Loganholme very supportive and patient with us. They helped us settle on a house design we love as well as customise it to fit our requirements: ranging from choosing the floor plan/layout to suit our ideas and building site, right through to the choice of fittings. We highly recommend this team. Show details

Rajesh G.
Rajesh G.ACT2 posts
  Verified

A smooth experience – We have had a great experience with Domaine Homes QLD so far. Had an amazing sales person (Andy Singh's) who went above and beyond and was a phone call a way with any questions I had .Really knowledgeable, and always available to answer our many questions, most daft I’m sure, really patient. He is super organised and has been amazing to work with.… Read more

If there has been an issue, Andy Singh's has dealt with it quickly and we have been kept in the loop. We really appreciate the entire team and their efforts throughout and we highly recommend Domaine Homes QLD (Andy Singh's) to anyone who is looking to build your home.

Hawa A.
Hawa A.
  Verified

Thank you – ▪︎Build was managed well l. ▪︎the workmanship and build was great ▪︎we are satisfied with the way everything was handled. ▪︎ the cost was okay, we understand the increase was due to land registration delay. Show details

Mike
MikeQLD12 posts
  Verified

Absolutely horrendous – When we approached domaine homes we thought we had found builder who knew what they were doing. We were told we would be fast tracked and have a contract in seven days and they would start the build in 8 weeks. After 4 weeks of waiting we still had no contract. When we contacted our sales representative we were told because we needed an… Read more

articulation on one wall they couldn’t fast track us due to the variation and we wouldn’t get our contract until October 5 2022 and then a build time if 30 weeks. We spoke to domaine homes and was advised they had changed the rules and not told the sales representative. The sales representative told us we could pull out and get our deposit back as she “ didn’t need the contract”. We gave them every opportunity to do the right thing but they said to bad. They are horrendous to deal with promising the world and delivering nothing. We were told but we will build you a beautiful home but it will just take longer. We didn’t have that time and we made them aware of this. They do not care and their management team hide behind their desk whilst the sales representative takes the angry phone calls. They are gutless spineless people with no interest in communicating with you. Do not waste your time or money with this company

Raymond
RaymondQLD
  Verified

Review of Pre-construction Process – Just wanted to write a quick review on Andy Singh's excellent help, he's a lovely chap that answered my questions in a timely manner, particularly as this was my first time building a house. Andy explained the general build process and disclosed pricing that was close to the final amount. Great chap all round with excellent service. Show details

Simranjeet S.
Simranjeet S.
  Verified

Great Builder & Special Thanks to Andy - Sales Consultant / Deal Maker – We went to Domaine Homes through knowing Azad Singh (aka Andy) sales representative at Domaine Homes. Azad always went an extra step to make our experience smooth. Few of good experiences we had with Domaine and with Azad: - Accurate estimates. Azad priced few options for us and helped us decide the best outcomes for our money. - Estimates were… Read more

not far off the actuals. There were few usual suspects such as minor site costs and some extra driveway as we requested balcony at front pushing house back a bit - Possibly the most competitive quote compared to other builders in area. - Domaine has been very upfront on timelines involved for all works and give out early notification for any surprises - Azad was available late in the days, weekend and even on his day off to work with us on our build. We are from Sydney and only had to visit Domaine office ones for our own satisfaction. Otherwise, Azad was responsive enough to work out whole process over the phone and emails. Time savings were definitely worth it.

Our experience with Domaine and in deed with Azad Singh has been amazing. Azad has been our go to person through out the process. We currently have 4 houses locked in by Azad and we will definitely be bringing more business to Domaine in future.

Good work team Domaine. Special Thanks to Andy for his personalised services, honest reviews, hard work, patience utmost and off course the hospitality for that extra touch of icing on the cake.

Effandi
EffandiQLD
  Verified

Sales Consultant of the Year! – We were from inter-state and were looking to build a house to live in Yarrabilba. Not entirely sure of the process, we were indeed grateful to be recommended to speak to Domaine Home's sales consultant, Andy Azad Singh. Andy showed both professionalism and character, as he stepped us through the arduous journey of building a house. He assisted us… Read more

in securing a plot of land that suits the house design of our choice, meticulously provided price estimates for various building inclusions and later on patiently sit with us to pick the color schemes, finalized the electrical layout and other house designs. Andy became our go to person during the pre-construction stage, giving his best and honest explanation or guidance along the way. Thanks Andy for your personalized services rendered. You have certainly met and exceeded our expectation!

Project Home Builders

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Jason Lander
Jason LanderQLD
  Verified
Customer Service
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting

Roof Damage and Poor Service – Stoddart the roofing company they use are a joke! We’ve been waiting since October 2021 for Domaine to rectify hail damage, during construction, and after sending photos to the site supervisor before handover. I was at the house when it hit. Fast forward to now and it’s been 5 months since a roofing report and acknowledgement by Domaine Homes that… Read more

it will be replaced under their building insurance. One month was wasted, as they didn’t know that the team or person didn’t work for Domaine Home any more. Luckily they put that in writing, and told me they stuffed up but this wait is getting a little over the top.

Tayler K
Tayler KVIC3 posts
  Verified

Highly Recommend – Domaine Homes was amazing to work with during every step of the process from sales to handover. Our site supervisor was always available to help and kept us in the loop as building progressed. We are so happy we went with them for our first home and would gladly build with them again. Show details

Amin Majid
Amin MajidQLD2 posts
  Verified

Very good service so far – Stumbled upon Domaine homes while looking at display homes. Honestly we never considered Domaine during our builders search. After meeting so many dodgy and rude sales persons, we met a very impressive one at Domaine Homes display centre in Rochedale. Azad Singh was just everything we never had from the other sales agents we've met, transparent,… Read more

honest, good ideas and opinions, sensible recommendations and more. We are just blown away and signed up with Domaine immediately. Fast forward today, our build is at the pre plaster stage and we could not be happier with our choice to sign with Domaine. Everyone throughout the process after Azad were all amazing, like Tara Diete CSC, Kristy Craft (Contracts Administrator). SS Nathan Pearce is UNBELIEVABLE in today's standard i think. He updates us very regularly and is very efficient in how he managed the build. His planning has allowed the build to progress with very little disruption even through covid and the floods. Can't fault Kristy and Tara on communication either. Every email and phone call has so far been replied to/returned very quickly. What more can i ask for? Hope it carries on as well as it has been and i could not have chosen a better builder. All thanks to the 1st person who impressed us so much and is still always calling us to check how our build is going now, Azad Singh. He made us aware of what Domaine can offer and it has so far delivered. We appreciate you Azad!

Deep
Deep
  Verified

Andy did a fantastic job – We are very happy with our Home Consultant - Andy Azad Singh (at Rochedale). He has got an exceptional skillset and did a great job for us. Building home is an extensive process but, he made it so easy for us. As a part of the process, we had multiple meetings with him, every meeting was productive and delivered a positive outcome. His… Read more

communication and interaction style is so effective that it lifts off the pressure on customer's mind about building a home. It is an absolute pleasure to work with him. Due to Andy's great work, we have already recommended Domaine Homes to many of our friends, family members and will continue doing so. Thank you so much Andy!

Peter C
Peter CQLD15 posts
  Verified

New Family Home – From start to finish the process of building with Domaine Homes in Qld was 5 Star. My Sales rep Nick wanted my business and went out of his way to meet my needs. Whist under construction, the site supervisor Pete was great.... No question was too silly and he kept me informed the entire way through the build. Unfortunately, Covid slowed the build… Read more

down, but that was outside their direct control. I'm very happy with the finishes, quality of work and overall plan of the house. I'd have no hesitation in recommending Domaine Homes to others looking to build.

Tania A.
Tania A.
  Verified

Good quality homes – I had a great experience with my build, both the client service consultant, Kristy and site manager, Andrew provided regular updates. This was very important especially with the shortages the industry was experiencing. Very impressed when I first walked in post completion, and it was also clean. The finished build was what I expected and more. Show details

Ivan K.
Ivan K.QLD
  Verified

Great customer service without a doubt!! – Since the day I walked in Domain Homes display house in Rochdale , Nick was super friendly , helpful, full of knowledge and worked with me to tick all bells and whistles within my budget. In pre-construction phase Tara was on point, very professional, responsive with her follow ups, reply’s and keeping me in the loop with all approvals and… Read more

ensuring we reach every milestone before deadlines. Which I can say Domain Homes delivered so far as promised without a fail. Can’t recommend them enough. This was my first home and would definitely chose them as my builder next time.

Tessa R.
Tessa R.QLD2 posts
  Verified

5* for Nick and Tara – We would absolutely recommend Domaine Homes to anyone looking at building. The build process so far has been easy and stress-free. Nick from the Rochedale Display Home went above and beyond for us, and Tara's professionalism, communication and efficiency has been amazing! We can't thank them both enough for helping us on our journey. Show details

Brooke
BrookeQLD
  Verified

The best customer service – Nick from Rochedale Domaine has been more then helpful from our first consult right up until contract signing. He has made the process a breeze and stress free compared to previous builders we spoke to. Domaine does most of the work and helps take the stress of the customer! Great pricing and inclusions, Easy to pick colour schemes, simple contract process. I would recommend Domaine any day of the week! Show details

Project Home Builders

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ALarocca
ALarocca
  Verified

The most helpful home builders ever for admin stage – During admin stage we had the lovely Tara from Domaine Homes and nothing was to hard for her, she made the process so easy with her friendly and kind nature. She was clear with everything that I needed to provide and kept me well informed of what I needed to do to make the process easy. She never once made me feel like I was a hassle and was always encouraging me to ring/email if I needed anything. Cant praise her enough. Show details

Demi G.
Demi G.QLD
  Verified

Simple & efficient build process! – Pre-construction was managed very well with frequent contact and all queries resolved efficiently. Final cost was very close with initial quote & any additional costs explained. We were able to design a lovely home very quickly and are very happy with the options provided. Tara was also very helpful with resolving any covenant requirements post… Read more

lodgement ensuring there was minimal additional costs incurred. Glenn has been very efficient in arranging the beginning of construction and met all advised timeframes. Overall we are very happy with the Domaine Homes.

Home Builder Review
Home Builder Review
  Verified

Amazing Service! – Tara at Domaine Homes was amazing! She answered every email the same day, was quick to offer to help at every chance and went out of her way for us during the whole admin stage of our build. We couldn’t speak highly enough about her. Brett our sales consultant was equally as great. He answered emails and calls on his days off and always worked… Read more

around us with everything we needed. He was very patient with my colour choices and mind changes and gave us 100% during the while sales, tender process. We are so grateful for both Brett and Tara’s efforts.

Cassie
Cassie2 posts
  Verified

Great build – Domaine offers affordable prices and the house looks fantastic. Very happy with all of the finishings we choose. We had no issues with the final cost changing from what was originally quoted. Every person we came into contact with from Domaine was lovely and they were available to answer any questions we had whenever we had them. Show details

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