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Domayne NSW, Belrose

Domayne NSW, Belrose

2.3 from 15 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
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1 star
9

sabine

sabine

  • 2 reviews
  • 1 like

Exceptional after sales service

published

We purchased 2 lounges and they were damaged in transit. Domayne not only repaired the damage within 7 days, but also supplied us with loan couches in the interim. We also received follow up calls and emails. A rare experience in the world of customer service! Well done and thank you Domayne!

Shop LocationNSW, Belrose

Jean

JeanCollaroy

Terrible quality lounge

published

I was told the lounge would last 15 to 20 years. Had problems after 2 years with a collapsed seat. Which they did fix. However, the lounge started to look like rubbish after 3 years despite regular cleaning, even had it professionally cleaned. It is now 7 years old. The stitching has come undone and the leather is rough and peeling. We have teenage kids (never put their shoes on the lounge), no pets, non smokers. Disappointing would NEVER shop there again.

Shop LocationNSW, Belrose
Mikef50

Mikef50Sydney, NSW

  • 56 reviews
  • 30 likes
  • Verified customer

Five Star Service

published

Purchased 8 new dining chairs on 'special' on the weekend. Chairs were in two large boxes loaded by the warehouse staff. Upon returning home, found only 6 chairs. Staff were very helpful in assisting me, and even the manager made the time to help me out personally. Replacement chairs at the "special" price have been ordered for me.
Just an update.
True to their word, replacement chairs have been picked up, and now I have the full set of 8 dining chairs. Thank you so much to Domayne Belrose, their ever helpful staff, and the Store Manager Mark, for his kind assistance.

Shop LocationNSW, Belrose

NEVER shop at Domayne Belrose

published

Purchased a lounge for $3700 from FRANCES the manager on 3 Jan 2018 and was promised mid-Feb. Never heard anything until I called the (useless) customer service officer who then said 'the system is telling me end of march'. When I finally got Frances on the phone he made out as if I was lying about him telling me mid-Feb and then said read the receipt it says 8-10 weeks when I told him that the date he has given me was 11 weeks he then said 'it's just a guide'. Trying to cancel the lounge now. Absolutely DISGUSTING customer service no apologies given - when we said we were cancelling the order his only answer was 'you think you'll find a lounge in a week'.

Shop LocationNSW, Belrose

margieauau

margieauauSydney

  • 2 reviews

Another Domayne experience

published

We found a good price for a Miele C3 online, Domayne Belrose agreed to price match, all good, my husband pays picks it up and gets home. Then my daughter was opening it up to use it. Notices that they have supplied him with the C2 at least $100 less and charged him for the more expensive one. Heads back up to Belrose and scores an unpleasant saleswoman who then asks has it been used, no, its only an hour from the purchase, and then trek over to the warehouse to pick a replacement up, no wonder its called "hardly normal" the service there was less than normal!

Shop LocationNSW, Belrose

Richard

RichardAU

  • 2 reviews

Verona custom king size bed

published

In store purchase:
We bought the VERONA king size bed. It was custom order , received within 4 weeks, amazing quality, beautifully made. Wife is very happy with it!
Marc was absolutely amazing to deal with. I would highly recommend his service and this product.

Shop LocationNSW, Belrose

Get Real !

Get Real !sydney

  • 4 reviews
  • 4 likes

Good old fashioned service

published
Shop LocationNSW, Belrose

Unhappy

Unhappy

  • 2 reviews

Avoid This Place - Worst Customer Service!!

published

Domayne Belrose are the worst company at customer service! We waited six months for our ordered table to find we had to send it back on delivery. The staff say they will call you back and chase up progress, but they never do! Do not shop at this store... they are all smiles for service, but once they have you sold, they avoid you when there's an issue. We demanded a full refund on our product and will NEVER shop there again. Domayne, you've lost our vote!

Shop LocationNSW, Belrose
  • Verified customer

Leather couch Peeling

published

Purchased a 2.5 seat leather couch from Domayne Belrose which was delivered April 2015.

Within 8 months the couch started to peel which was odd considering genuine leather is not supposed to peel.

According to Choice.com , this is due to the fact that there is no regulation in Australia as there is in the UK for what constitutes genuine leather so be very careful when purchasing.

We regularly cleaned and maintained it, when the supplier came to inspect they said it was due to perspiration and rejected our warranty claim. When we informed domayne that perspiration does not make genuine leather peel they took no action and were extremely difficult to get a hold of and dismissive when we did.

Very disappointing.

Shop LocationNSW, Belrose
Lollie

LollieSydney

  • 2 reviews
  • 7 likes

Incompetus Maximus

published
Shop LocationNSW, Belrose

elle.whitescreen

elle.whitescreenAU

  • 5 reviews
  • 9 likes

Bought Bar stools From Domayne And Found Exactly The Same One Cheaper Elsewhere

published
Shop LocationNSW, Belrose

  • Verified customer

Belrose Domayne, worst service ever!

published
Shop LocationNSW, Belrose

Baker family

Baker familySydney, NSW

  • 5 reviews
  • 7 likes

Domayne Belrose - not recommended

published
Shop LocationNSW, Belrose

Domayne Furniture - buyer beware!!!

published
Shop LocationNSW, Belrose
Peter E

Peter ESydney

  • 5 reviews
  • 3 likes

Pathetic

published

The worst customer service ever. 5 times they say they will call back. Got 1. You're a goose if you think people will tolerate such appalling service. Told originally the table would take 4 weeks. 9 and a half weeks later, still not sighted & no indication when.

They failed at every turn to communicate what was happening & worse told us lies as to what was going on. & then they have the gall to say they will levy a 20% cancellation fee! What a joke.

Shop LocationNSW, Belrose

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses and Outdoor
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