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Domayne NSW, Kotara

Domayne NSW, Kotara

2.9 from 21 reviews

Reviews

2.9

21 reviews
5
(9)
4
(1)
3
(0)
2
(0)
1
(11)
  • Product Quality
    3.1 (8)
  • Return Claim MadeYes (0) · No (9)
  • Warranty Claim MadeYes (1) · No (8)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    1.9 (9)
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Tessa

TessaCentral West, NSW

Extremely happy with my new bed purchase

published

I have just purchased an Intimate Amalfi Medium Queen Ensemble from the Kotara NSW store.
After years with an old bed and a sore back I am so thrilled with my purchase- its literally like sleeping on a cloud. And it's everything I was told it would be. Extremely comfortable and the best nights sleep ever- Im so excited.
Living in regional NSW I actually purchased it sight unseen via photos on my phone, simply trusting the expert advise of the sales manager Damien. He was extremely helpful and knowledgeable and caring about my needs, right down to the base colour selection-Perfect. Thank you Domayne and Damien, I will absolutely recommend you to anyone wanting bedding advise.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
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Susan

SusanHunter Region, NSW

purchase new phone

published

I brought my phone to your Tech dept who advised me unfortunately I needed a new phone. The reason I returned to your store the next day to purchase a new phone was the empathy and the customer service I received from Aaron in your Tech team.
A young man who displays great customer service skills and stepped above my expectations by assisting me further with the technology( Im from an older generation and not techology savvy)
Well done Domayne by having Aaron on your staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara NSW
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Jennifer P.

Jennifer P.Hunter Region, NSW

Sold wrong firmness mattress, sales person clearly wasn’t listening or made a computer error.

published

Purchased a medium expensive mattress (or so I thought) in January and thought my back was aching due to getting used to a medium after always having firms, switched for my partners sake. Turns out the salesperson wasn’t listening or entered wrong code and I’ve been sleeping on a plush mattress. Warning.. check your receipt and make sure what you asked for us what you get as this is now a $1600 spare bed that’s never used and has caused me 2 months of discomfort. Extremely angry and realise I didn’t check receipt code so have no leg to stand on.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Laura M.

Laura M.Hunter Region, NSW

  • 2 reviews

Doesn’t even deserve 1 star! Pathetic customer service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
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Milly02

Milly02Hunter Region, NSW

  • 21 reviews
  • 8 likes

Delivery service

published

The Delivery driver refused to bring my bed into the house until he had the money and I asked for the mattress to be turned over which he did not do and he left a mat half under the bed which was too heavy to pull out. He was arrogant, most unpleasant and I would never use their Service again. The Manager of the Bedding Dept was very helpful and pleasant and it was spoilt by the delivery people they use.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Poor Form

published

I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
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Lied and conveniently omitted terms point of sale Domayne Computers

published

Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationKotara
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Dangerously misleading sales conduct.

published

Do your research and do not trust a word the salesperson says. Unfortunately I did, was totally screwed, cost me 2 grand extra for no benefit. The products are good, the sales friendly and charming, but the persuasive misinformation is devastating. Will never shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Rohan Gunna

Rohan Gunnanewcastle

  • 14 reviews
  • 24 likes

Not impressed at all

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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Furniture Shops

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Faulty microwave

published

A microwave I bought in June /18 was blowing fuses. So I took it back yesterday and got a replacement and was out within 10 minutes. ❤️
Fantastic service!

Shop LocationNSW, Kotara
Integrity

Integritynewcastle

  • 5 reviews
  • 9 likes

Customer service Domayne Kotara

published
Shop LocationNSW, Kotara

Rude Customer Service

published

Tried to return an unopened pendant light today. I was spoken to and treated very unfairly in the store. No respect for Australian consumer laws. Disgusting.. Anyone would if thought I was shoplifting or abusing staff. Not asking for a refund or store credit.
In all my years of shopping I've never been spoken to in this manner. The female cashier had no tact or customer service skills and neither did the franchise manager.

Shop LocationNSW, Kotara

Disappointed with Domayne!!!

published

Don't trust Domayne employees when it comes to using 'FlexiRent' service. They are very pushy and I believe they lair to you, jump on the 'FlexiRent' review site to see all the customers that have been lair to by Domayne employees and now locked into contacts with 'FlexiRent'. It's very sad that Domayne support the FlexiRent business knowing that it's giant rip-off.
I know strongly encourage Domayne to STOP supporting the 'FlexiRent service!!

Shop LocationNSW, Kotara
MICHAEL MURPHY

MICHAEL MURPHYWALLSEND NSW

  • 3 reviews
  • 4 likes

GREAT SERVICE AND SUPPORT

published

When we need something electrical or whatever, we go to Harvey Norman (who own Domayne, I believe), Bin Lee and others but always end up back at Domayne. They give fantastic service and close attention to your needs, we are always extremely well looked after and leave after making our purchase, very content. GOOD ON YOU DOMAYNE, keep it up

Shop LocationNSW, Kotara
Louise

LouiseELEEBANA

Exceptional customer service

published

My husband and I purchased a Sony TV today at Domayne Kotara branch. I must thank Desi for his exceptional service he was so polite and professional it's a credit to him, you don't often see that type of service anymore and it's great to see he values his customers. Desi was so patient and knew all the products in extensive detail which we were very impressed with. Thanks Desi helping us choose the best TV that suited our needs.
Louise and Steve

Shop LocationNSW, Kotara
Furniture Shops

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John

JohnHunter Region, NSW

  • 14 reviews
  • 15 likes

Domayne Kotara - Competitive prices, efficient staff, friendly effective warranty assistance

published

* In store purchases
* Competitive pricing on items I have bought and price matching. (I compared the usual department stores)
* Efficient warranty assistance, not only focused on new sales

Our Panasonic washing machine broke after one year and Domayne quickly gave me the repairers number and emailed me receipt/proof of purchase.

To be honest this shop is doing what retailers should.. participating in price negotiation, efficiently processing transactions and quickly supporting product issues. However I've had that many issues with these essential requirements at other places I'll recommend Domayne Kotara and return there first as I'm busy, I generally know what I want and what price is reasonable for a cash hassle free sale.

Shop LocationNSW, Kotara
Lunchy

LunchyHunter Region, NSW

  • 7 reviews
  • 7 likes

Terrible

published

We bought a Mac book pro for my wife's graphic design business, no worries there all good. However old mate talked her into the product care plan as he said just bring it back if there are any issues and we will fix it up straight away. Now there is a fault with the laptop we need to send it away for assessment which can take 14 business days and then they will replace it. This isn't a tv that we can live without this is a core tool for her business. Why didn't they tell us that up front?? Now we will need to buy a new laptop to keep working until this gets repaired. Just tell the truth salesmen.

Shop LocationNSW, Kotara
Lacey J

Lacey J

  • 2 reviews
  • 1 like

Kotara domayne

published

I would like to take this opportunity to express my appreciation and respect for the staff I have encountered over the past 18months in various departments of domayne at kotara. I have found they truely care about their customers welfare and their customer service and care is some of the best I have experienced in large businesses. The manager / owner a caring gentleman. Thanks domayne.

Shop LocationNSW, Kotara
Pommypeter

PommypeterHunter Region, NSW

  • 16 reviews
  • 8 likes

Product Care Plan

published

Whilst the Computers at DOMAYNE are OK the Product Care Plan is NOT worth the $150 for Three Years cover
Whilst DOMAYNE are good at taking your money This is money for jam to DOMAYNE as the cover covers very little as any problems with the computer and you have to pay to get it fixed. I would NEVER shop at DOMAYNE again in my life. For the review rating they should have a NO STARS or better still MINUS STARS

Shop LocationNSW, Kotara
Theresa

Theresa

  • 4 reviews
  • 8 likes

Dining set

published

Had a very pleasant experience shopping at Domayne. Staff were knowledgeable and friendly. I got the dining set I wanted at a good price. The set arrived earlier than expected (shorter wait than told) and all was in good condition. I am a happy customer.

Shop LocationNSW, Kotara
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