Domayne NSW, Warrawong

Purchased iPhone 17 pro max found the customer service to be excellent.staff are always extremely helpful and knowledgeable on all products . Domayne is my number one store if anything goes wrong there are swift to resolve any problems I have LOVE DOMAYNE ❤️ Show details

I never write reviews but dealing with Chris at Domayne Warrawong was a spectacular experience. For an indecisive person like me, the idea of fitting out a full kitchen was almost traumatic. I was flustered and had no clue what I wanted Chris was patient, full of knowledge and advice and calmed this nervous Nellie down with a cracking coffee and a laugh. I ended up going with Chris for everything...and would do so again! Can't rave enough Show details

Top service – Shout out to Domayne Warrawong.. best service and delivery.. ordered outdoor sofa online on a Tuesday, delivered following day , then after loving sofa so much ordered the 2 chairs even though only had 1 chair in stock called and let me know they would arrange to get the second chair in asap .. both items were then delivered less than a week later.. unheard of ! ha ha .. definitely recommend .. totally love my new Jordan outdoor setting Show details

Sold me incorrect model then charged me extra to exchange on their mistake ! – Purchased a dyson fan and sales assistant sold me incorrect model. I realised when home and rang straight away and was assured could exchange. Went into store next day and was told it would cost me $200 to exchange as sale was for one day. They blamed Dyson but Domayne Warrawong’s mistake. Terrible customer service - sales assistant mistake that cost me money!! Show details

Mattress – Ordered a Grevillea Firm King Single Matress for electric bed. Great and comfortable, perfect firmness and warmth. Show details

Thankyou again Electrical section Domayne Warrawong – We again would like to say thankyou to the amazing staff in the electrical department at Domayne Warrawong ,that's why we keep coming back to them over and over again for their amazing knowledge of products they sell , great customer service and making sure your getting the best price for you purchase .A special thanks to some outstanding staff… Read more

members being Robyn, Jim and Peter ! Keep up the good work. Extremely happy customers .Marc Rina Sartor

Not comfortable to be in the store, being pressured around mask exemptions and felt very awkward! – Inappropriate behaviour from staff, feeling uncomfortable because I did not have my mask exemption with me! Very awkward & potentially breaching federal law! Show details

Thank you – Thank you for helping to keep us all safe! Ignore the stupid conspiracy theorist who was breaking the law by being more than 10kms from his home with another person unmasked shopping for a non essential item. All experiences I have had in your store have been wonderful. Show details

Superstar Saleswoman – Writing this from my brand new lounge. Best in store experience I've had! If I had an endless bank account I would have bought the whole furniture section. Well done Domayne; Staff are on point! Show details

I brought a book shelf paid money to be given a complete spare parts one be very careful with this company – I got a book shelf paid the delivery drivers to put it together and they damaged it then they replaced with a complete scrap one and put stickers on it  Show details

Air conditioner – Bought a Kelvinator Airconditioner 2 weeks ago with Domaynes $499 installation special , installers were fantastic and did a great job only issue was the $499 install turned into $819 with all the hidden extras , other then that no issues

great sevice – Our gas oven after 21 years finally had to be replaced. Jim Fettell from electrical was upfront with us about what oven was available showing us on the computer none was available but his honesty only helped ease our concerns telling us about how long it would take but it came in a lot quicker. His service was really great Also the company who… Read more

installed our new oven Southern Style Kitchens & Joinery was terrific in their work & service. This company was recommended by Domayne which we do recommend to

Awesome service from Warrawong – So happy with the service from Domayne Warrawong. Chris and Alex are amazing. Fridge blew up on the weekend. I ordered a new fridge and it was delivered within 2 days of being ordered. Unpacked and set up with old fridge taken away. No mess left. Awesome service. Couldn't ask for better. Will definitely be ordering off them again! Show details

Professional and franchisor you can trust – Chris Lozenkovski who is the franchisor for the electrical section at Domayne Warrawong store in NSW is someone I have done business in the last 20 to 30 years. I will continue to buy my electrical appliances from Chris as he is someone I can trust with my money and I know he will give me the best deal and beat all competitors. With this… Read more

recognition and the power of word of mouth he has an army of followers, buyers and satisfied customers. His team onsite the delivery and installers follow the same passion and professionalism instilled by Chris. Chris and his team are a definite asset to Domayne and Harvey Norman!!!!

Absolute disgusting service – Audio and visual section, i was harassed, bullied and made to feel stupid by a few people in this section. I asked for a refund because my technician couldn’t connect my mini fetches with the code that fetch had sent him. I took them back under his advice and was told that “there was No way i would get my money back”, this person actually had his… Read more

arms folded whilst telling me this !

I received a phone call after my complaint by the manager who said he would get back to me, i said that i just wanted to make him aware of what had happend ( as there was more to it), i said no it’s ok but he Insisted that he would ring me in the next couple of days, I never received one back .

Urim-delivered and installed bed base***** – Urim delivered and installed a bed base this afternoon. This was the third delivery from Domayne since Dec 2016. On each occasion Urim was professional and helpful beyond expectations. Thankyou!  Show details

Round of applause for Jim in Electrical, at Warrawong – Big thank you to Jim Fettell in Electrical at your Warrawong store. Nothing was a problem for this man to overcome and assist us with our kitchen renovation. We had some problems & Jim came to our rescue. Jim represents Domayne as a professional, a valued employee, you are very lucky to have this man representing Domayne.  Show details

Excellent Customer Service – I'd like to thank Robyn from Warrawong Domayne for her knowledge on irons. She was able to help me decide on an iron without being pushy into buying a particular iron. She was able to help me with vacuum cleaners too. Thanks Robyn!!!  Show details

Salesman was extremely deceptive – My last experience at Domayne was not enjoyable. The abundant 1 star ratings definitely do this place justice. I went in with the intention of purchasing a MacBook Pro interest free, however the Salesman conned me into a "Flexi" deal which included insurance, ext/int damaged for the 12 month contract period. 3 hours later after signing the… Read more

contract I realised the agreement I signed was "flexirent" and I was only renting the goods. The salesman was being intentionally deceptive to sign me up for a deal he knew I wasn't after. He didn't use the term "rent" once. I was clear from the beginning I wanted to purchase and pay off the laptop. This "flexirent" company they use to finance should be outlawed due to the outrageously high interest rates and unjust end of term options. After 2 phone calls I had to fight my case in order get the contract overturned less that 24 hours before it was signed. Fortunately the Manager was reasonable and I was able to pay for the laptop outright with no extra hidden costs. Whenever financing, always ask for "interest free" and don't let yourself get pushed into anything else!! Lesson Learned

Worst Customer Service at Warrawong Domayne – I found some beautiful dining chairs today that were being sold directly from the floor as is. A sales person very quickly approached us and when I asked if there was room to move on the price as it was floor stock, she immediately replied NOPE. I was shocked at first being told NOPE and then how quickly she came out with it. If you're selling… Read more

floor stock as is, I would have thought she would have checked with her Manager if there was room to move on the price. The sales rep then proceeded to tell me to close my eyes and imagine these chairs at my home. You have to be kidding I went to buy furniture not be psychoanalyzed. Sadly for your store, you lost my sale and money. I will never ever go to this particular store again and I would not recommend this store to anyone else.

great products – Domayne has really good items / I went in.there a few years ago and checked out their choice beds unfortunately they were out of my price range I could spend as they were about 4 thousand dollars which is more than 3 grand over my budget even if they were 40 to 50 percent off I probably still couldn't afford it so I had to give it a miss / great atmosphere as the building is large is easy to move around in  Show details

Refuse to shop here after my experience!!! – i bought a tv from domayne, placed a deposit and was told it would be sent from the warehouse and be in store between 3-5 days. 6 days later, no phone call. A week later i rang them to follow it up, being notified that this tv was not being made anymore. The staff member then notified me that he will try and find me a tv matching the tv i had… Read more

bought. A few days later i received a phone call and their offer was the stock off the floor. I wanted a brand new one, what i had paid for! i was promised more phone calls and never received any of them. I followed this up being told that they could order me one and it be sent to the store in a few days with a phone call being told that it had been dispatched. Again, no phone call. Following them up once again i received the most disgusting customer service. The 'manager' who i found out wasn't the manager and lied treated me with disgust. Telling me that he didn't care less if i didn't purchase from them and making up information about my purchase when he had no information about it. Finally reaching the actual manager we were told he couldn't do anything about it, it was my fault and 'it's not the end of the world'. Most disgusting customer service. Over a month later, still no tv and still no answers. I refuse to shop at Domayne and will be advising others not to either.

Customer service.

Misleading & Bad Refund policy – I bought a Macbook Pro from Domayne not knowing they charge an extra $150 service fee to install an extra 4 gb ram to be 8 gb. They didn't even explain that you could get a 4gb ram version! After realising i had paid too much i returned to the store. After having a heated discussion for 20 minutes they finally allowed us to purchase the Retina… Read more

display version for the same price as advertised on Apples web site. Mind you they made out as if they were doing me a huge favor. At the same time i was wanting to return Microsoft word for apple as i realised i didn't need it (it was also for 3 computers even though i only need it for one computer, i don't even own 3 apple computers). I have no idea that Domayne's return policy is no return if you change your mind even if the product is up opened.

Misleading, Bad Refund policy

Open ended promises – I recently contact Domayne Warrawong regarding the purchase of my Asus E Slate. Two weeks after I purchased the item, it fell by over $500 dollars. At the time of purchase I asked the sales rep, "Are the E slates coming down in price"? He replied,"This is the best deal around." I have tried to ring Domayne about my circumstances and they… Read more

either, leave me hanging on the phone for more than 20mins, the line drops out, I ring back and then I am informed that I have been transferred to the wrong department.

I will never recommend this store. I should have went with Kogan!

Bad customer service and misleading sales people.

Domayne at Warrawong NSW beats Harvey Normans in Customer Service – We are currently upgrading our kitchen and needed to replace our wall oven, gas cook top and rangehood James in white goods went out of his way finding out exactly what I wanted and showed us the best deals he even took the time to find a similar freestanding oven that I have at home now and measured the oven to make sure my new oven was know… Read more

smaller then I have at home now. This was very assuring knowing that the new one is of similar size. The cook top I was wanting the wok burner in the middle James actually showed me the disadvantages of having it like that once I saw the 4 burners and a wok burner to the side what James was saying made perfect sense. So thankyou James for taking the time to explain everything to us and answering our concerns in a simple way to understand and for not be pushy. it was easy to understand