Reviewer Photos & Videos
Professional Service With Excellence!
Thanks Louisa for the patient, prompt and pleasant way that you manage my quotes, many emails and queries. It is a delight to be involved with you in my business dealings.
COVID-19 wouldn't be around if you were in charge!
- Verified customer
Great customer service and always happy to help
Servicing team went above and beyond what was required while installing new doors proving great customer service. Supply and install was communicated very well and Dowell always happy to help even on past sales with any needs. Thanks
Have just ordered my alfresco windows through Dowell. Louisa has been very helpful. I have been a little hesitant and uncertain making my decisions and getting measurements correct during the process, Lousia guided me through like a champ! Looking forward to getting them installed.
Bad experience... Definetly won't use or recommend Dowell in future
Made an order for a large window + screens and 2 new replacement screens for an existing window... Gave clear and descriptive dimensions of the screens required... The large window and screens were fine but the replacement screens were tiny, less then half the sizes requested... The response from dowell was along the lines of - the person who that placed the order doesn't work here anymore. Then Dowell just became unresponsive to further enquires regarding a refund as if it was just too much work to sort out his $66 mistake.
Helpful and friendly staff made the process easy!
We renovated our home recently and had Ellen from Dowell Windows and Doors in Geebung, Qld assist us with ordering and sizing up our new 3-leaf bifold door plus several replacement sliding windows, sliding door and custom louvers – she was exceptional. Ellen was more than happy to speak with our builder to make sure all the measurements were right, and worked with us to ensure delivery was at the correct time, which made that part of the reno process easy.
We were very happy with the competitive prices and knowledgable and friendly service fro...
Excellent Staff and Service
We are building a new home and we found that Vanessa from Dowell Windows and Doors was exceptional for all our needs in ordering our windows and doors. We must have had over 10 quotes done and there was always a very quick turnaround time when we kept changing our minds.
Vanessa certainly looked after myself and my husband especially in relation to our 6 stacker sliding door. We had help from the back up team throughout the whole service while ordering. We highly recommend Dowell to anyone wanting an upgrade or new windows and doors in their...
The best and most helpful staff
Dowell Windows and doors are always really reliable and professional with their help in ordering. They always follow through with backup support throughout the whole process.
At the end you get exactly what your paying for quality products at competitive prices.
I will continue to use Dowell for al my glazing need they make my job as a builder easier.
I know I can realie on them 100 percent.
Alfresco door making so much noise
Hi, happy with dowell windows throughout my home except for alfresco door. DSD2124-2 . New home custom built just completed 1 year on June 7 2020. Noise was there from day one which we ignored initially as were busy in setting up so many other things in new home once u move. Lately noise is so annoying that I don’t feel like opening it. Not sure if Dowell Epping would be eager to look into this and assist us. Thanks
Excellent Super efficient service! Friendly & Professional staff!
Already fifth year in a row we use Dowell windows! Vanessa is super efficient, helpful and full of knowledge, very quick turnaround for quote. They look after their customers, make sure not only to deliver on time but also post sale is excellent. Great variety of products. Nothing but best words for them and highly recommend!
A welcoming, professional experience!
This is based on my initial consultation and purchase. Vanessa was welcoming and informative. She seemed to be able to picture exactly what I was describing and directed me accordingly. She made the experience quick and easy. Lovely girl!
Can't wait for the delivery now!
Helpful expert advice
I was referred to Dowell Windows by my builder to select products for my house and get some advice. I spoke to Mike form the Sydney office and he was great. He helped me understand how to deal with noise problems and to choose the best windows / glass to reduce road noise especially in the bedrooms and living area at the front of the property. We changed some window designs to give better noise protection and this will give me the result that I need. Really helpful and knowledgable. I told my builder that I was happy with their choice of windows. I hope the rest of the build goes just as good.
Great customer service
Vanessa from Bayswater branch was able to get a quote done over the phone for a new window to match our existing Dowel windows throughout our house. We needed it done quickly as our renovation started earlier than expected. By the following day we had it ordered, paid for and in production. Very happy to get it sorted so quickly.
Dowell you are doing great...
We have been doing business with Dowell for more than a year now. Louisa Barbaro is our first point of contact and has been providing us an outstanding customer service. Her response time is fantastic and is always happy to help if there are any issues. She always have a solution to problem. We are really happy doing business with Dowell and look forward to a long lasting business relationship. Raza Naqvi from Zaman Homes
Questions & Answers
How do you keep dust coming through the Dowell windows and doors in our brand new house. The continuous dust is ruining our walls and carpet.
Thank you for making contact with us regarding the issue you are having with dust coming through your windows and doors. This is quite unusual for this to occur.
Can I please ask you to email me with directly with your site details, Full Name and phone number? I will endeavour to respond to you immediately. Please also advise if you have spoke to any Dowell representatives about this issue.
Our email address is email@example.com
I can see daylight through the corner joint of the dowell windows, doesn't seem good heating and cooling efficiency? Is this what it is supposed to look like?
I found that Dowell was excellent to deal with, so I suggest that you also contact them for their advice. My problem was easily fixed with new seals being installed, as we live in a very high wind area.
Hi Brendan B,
We are sorry to hear the issues you are having surrounding the corner joint of your Dowell Windows. I need to see actual photos of these windows to assist further.
May I ask you to please send me some photos of these area's along with your contact details, including site address and I will then make contact with you directly.
Please email me at firstname.lastname@example.org.
Thanks for reviews. They supply Hotondo. Based on above we won’t ring using Dowell windows in our new home. They sound like really bottom of the market rubbish
We are sorry you received that impression when reading the reviews online. Please be aware, Dowell Windows are one of the oldest and largest window manufacturers in Australia and service over 20% of the market in Victoria.
Our aim at Dowell is to deliver the best possible experience for our customers and that’s why we take your feedback very seriously.
We respect your purchasing decision, however, please feel free to contact me should you have any queries, or decide to give us an opportunity to quote on your project. My direct email is email@example.com.
Thank you for your feedback and we hope you we can assist you in the future.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.