Dowell Windows

Dowell Windows

 Verifieddowell.com.au
Dowell Windows
3.4

155 reviews

PositivevsNegative
60% · 9362 · 40%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes · No
Product Quality
3.7
Job Satisfaction
3.6

Reviews

155 reviews
Mario
Mario
 
Robert D.
Robert D.
 

Quality

I have been working with Dowell for the last 12 years, they provide an exceptional service with great leadtimes and manufacture our quality window. The Sales team are fantastic and their service calls are second to none especially when we have Hayden on site. Show reply
Ivan Marinov
Ivan Marinov
 

Poor service

Ordered and paid for a window in March told delivery early April. In early April told delivery 19/4/24. Then told early April delivery would be delayed to 30/4/24 because hadn’t made the window yet. Yesterday got email stating you don’t contact us today delivery will be made at some undisclosed future date. I’m not in rush but when I say something give my word I deliver. If not I apologise not threaten no delivery. I will never again buy a Dowell window atrocious service and culture customers do have rights. A man’s word is his word otherwise what’s the point of doing business with such people. Show details
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Rochelle D.
Rochelle D.Perth, WA2 posts
 
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +2Thumbnail
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Cantfindsomethingthatsno
CantfindsomethingthatsnoVictoria12 posts
 
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Brett
Brett
 

Very poor customer focus

Place order 20 Dec 2023 paid in full, Rang 10th Jan 2024 to check order has been received told will be contacted to confirm, no response or effort in contacting me, Called again 15 Jan told someone will be in contact no response again Called again 29 Jan 24 got the same run around again, Called again 1 Feb 24 told no record of payment waiting for response hopefully,Very disappointing customer focus Show details
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
James T.
James T.South East Queensland, QLD2 posts
 
  • Thumbnail
Lizzy L.
Lizzy L.Southwest, VIC
 
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Rhiannon
RhiannonSouth East Queensland, QLD
 
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Magoo
Magoo5 posts
 

Ok windows terrible service

Bought a few double glazed window units from them. Unfortunately going to the showroom was a waste of time. The only person there was a receptionist who stated that the other office staff all work from home- on the same day as each other! How not to run a business. Show details
Product Quality
Job Satisfaction
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Annie
AnnieMetropolitan Adelaide, SA3 posts
 
Product Quality
Job Satisfaction
  • Thumbnail
  • Thumbnail
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Mel
MelSouth East Queensland, QLD2 posts
 

Brilliant staff

I recently ordered windows for a very difficult job. Dowell Windows and in particular the staff went out of there way to make sure the job was on time. I cannot rate there efforts or products highly enough. Would thoroughly recommend Dowell Windows Show details ·  1
Bob
Bob
 

Faulty product Pathetic customer service

Coming up to 12 months now since our windows installed. Windows and seals are Faulty. Window wrong size(How does that happen) Can't be closed. Can't secure house. Dowell have been contacted numerous times. Pathetic Dowell
Bob, Lake Conjola, NSW Show details
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Glen
GlenGreater Melbourne (Inner), VIC5 posts
 

All our new windows are damaged

Currently renovating our house. Our builder chose Dowell Windows. Like other customers in this review site, our windows were received damaged. Not sure where the issue is, if it's in factory or during delivery. Some of our brand-new windows developed rust as they had been scratched so deeply. Builder raised with Dowell on 20th Feb, still no onsite visit or resolution. Extremely poor service. If your builder is using Dowell, recommend looking into another window supplier. Show details
Product Quality
Job Satisfaction
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Dowell Windows + Doors
Dowell Windows + Doors   DM   
More
Vanessa
VanessaGreater Melbourne (Inner), VIC5 posts
 

Great service

My Dowell windows were damaged by trades and all needed replacing. Dowell turned around 15 new windows in 6 weeks. Exceptional service from Dowell. I have now been waiting nearly a month since delivery of the new windows for my builder to organise install. They tell me they can’t find an installer. Very disappointed. Dowell can you help? Show details ·  1

Questions & Answers

Michelle
Michelle

Hi Team,

Random question, but I’ve just moved into my new home and wondering can the dowell logo on all windows be taken off? No offence to dowell - it’s more a cosmetic issue for me!! Thank you!

Dowell Windows + Doors
Dowell Windows + Doors   DM   
Beverly H.
Beverly H.

We have double-hung windows in our toilet. They are shut all day and all night. Every morning, I wake up and the room is full of bugs!!! No weep holes in the windows. Room is shut she they can’t come from other rooms. I’m at a loss! This is the only room this happens in.

Dowell Windows + Doors
Dowell Windows + Doors   DM   
Beverly H.
Beverly H.  

Thanks Catherine.

Sienna S.
Sienna S.

Hi my wind out dowell window won’t wind out anymore. It is stuck and i don’t know how to unstick it. Could you help me?

Dowell Windows + Doors
Dowell Windows + Doors   DM   
See all Dowell Windows questions

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.