Poor service...and that’s just for a quote!
This is my second attempt to get a quote for a window. A few years back i waited and waited and finally went to Bradnams. I did visit the showroom and thought i might be able to get a quick quote, but no! So i had to email the estimator and request a quote on a standard sized window. I did that a month ago. Granted, there has been the Xmas break in the time frame, so I rang and left a message in the week of 6th January and followed it up with another email the following week, then another phone call as i had no email response and was keen to ge...t my order going. I was told they’d received over 300 emails over Xmas and mine was surely in the lineup somewhere. My contact told me that an email had been sent ‘yesterday’ but i received nothing in Inbox or Junk, so i asked to have it resent. Still haven’t seen the email and have got a quote over the phone, and ordered the same window from Stegbar in less than 24hrs. Just saying Dowell..... this is surely how to run a business into the ground?! I was after a standard window! Change your system. Please. And maybe include a contact email??
liked a lot
iwould like to thank dowellwindows for their recent dealings with me' their after sales service is fantastic amd they worked wonderfully with me to resolve an issue that turned out to be the builders fault. thanks again to dowell.david little boronia
Excellent Customer service from Sam
Have had the great pleasure of dealing with Sam your Geelong service agent on a couple of occasions. We are impressed with his work and attitude to customer service- he is an asset to Dowell and has been great to deal with
Replacement of our old window and door
We are so happy with our sliding glass door and security screen and the design of our sliding kitchen window as we can use it as a servery window with both glass a fly wire elements accessible from inside and outside. Awesome job would highly recommend
Quality cost-effective double-glazed windows and doors
I did several months of research into the different double glazing systems on the market before making a decision on the best product to use for our project: a full replacement of every window and external glazed door in our house. This research included investigation of the different framing materials available including wood, pvc, aluminium and various types of composite frame. Different glazing products were also researched. I made numerable visits to different vendors (including Dowell) and engaged in countless discussions with industry peo...ple! In the end I couldn't ignore the Thermaline, "thermally-broken" aluminium units available from Dowell. When paired with high performance Lightbridge double glazing, these units provided, in my opinion, the most cost-effective, low-maintenance and visually appealing way to significantly improve the thermal performance of our home. Already we have noticed the difference during chilly evenings - our heating system has to come on far less to maintain a comfortable temperature. And, I should mention, we're delighted with how the Thermaline windows have visually enhanced the appearance of our home. Every interaction with Dowell has been a positive one for us - from initial research, through to discussion of our unique requirements, placement of order, and coordination of delivery arrangements. And, most recently, we discovered Dowell to be responsive and timely when we let them know of some minor issues that needed to be addressed. A service-call was quickly arranged (even though we're located in central Victoria) and the Dowell technician addressed all matters in an efficient and thorough manner. Based on my experience, I would have no hesitation in recommending Dowell as a company and their Thermaline double-glazed windows & doors.
Good value and expert service
When looking for windows we ended up being quite confused by the glass and other requirements of our build. Thankfully we found that Dowell could help us to understand the requirements and managed to specify windows that complied with the bushfire and noise restrictions that we had for our new house.
We have now moved in to our new house and we could not be happier. The windows look great and we find that we cannot hear the traffic from the nearby main road.
Thanks for your expertise and great windows. We especially love our big stacking door leading to our entertaining area!
If your builder uses these, run!
Long time in coming this review......re-doing flywire screen and finding broken top tensioners has pushed me.
Double glazed windows and doors went in during framing, immediately a loud whistling noise. Complained several times to builder until he complained load enough to Dowell the sent a team from Melbourne and had a look. Rated wind category 3 which is ample for our area, but the wind was pushing the sliding doors in so much it was breaking the seal around the sliding door and whistling. They said oh that is normal! Ended up with a dodgy f...ix that we need to re-fix now and then as the tape they used falls out. In a wind now, the door seals leak and we get cold air in the house. So much for paying extra for double glazing, what a waste of money. Now, fixing fly wire in the screens and all the top tension "springs" are broken, made of cheap plastic that just breaks. Went on their website, cannot buy parts. The anodizing on screen doors no longer matches the window/door frames and the frames don't match the colorbond due to fading. Not a good product. Stay away. Building again now, looking at the Trend windows and it seems a much better prospect.
Worst product and ever worst customer service ever
3 years ago built with HGWA. They used Dowell windows as their preferred product. Since our build, Dowell have attended 8-10 times to repair multiple leaking windows. All the fixed panels of the Awning windows are held together with double side tape. This fails every couple of months thus the recalls. Worst ones are the ocean facing windows, the Technician said to was the Sand & Salt as the contributing cause. Since 5th October I have called HGWA for Dowell to attend. Dowell cancelled two time causing us to have more time off work to be home if they attend..
We have recently moved into our new home, and our builder fitted Dowell, doors and windows, and we are extremely happy with the quality.
We built in a very high wind area, and the sliding door,was affected with a loud whistling noise when we had high winds, so we contacted Dowell in Canberra to see if they were able to advise on how we could minimise the noise.
The staff and Manager were very helpful and advised that they would arrange a service call to assist with our concern. Their service man, Paul, was outstanding, he ensured that the is...sue of concern was addressed. Paul also checked all of our other windows and doors to also ensure that there was no issues with them as well. Thank you Dowell, for providing such outstanding service and follow-up support. Greg & Pamela Long
Such poor customer service
Our house was built in 2015 and our builder ordered the windows through Dowell. 3-4 months ago a ‘heat crack’ appeared in one of the windows. Our builder attempted to contact Dowell, and a representative came to quickly say it wasn’t warranty, but measured to fit new glass, which we were willing to pay for.
After multiple calls to follow this up (not only by the builder, but us as well), back and forth over the past few months, speaking to staff who want to pass the buck and not getting an answer until getting crabby on the phone, we have deci...
What a joke!buyer beware.
I've done an extension at my house and the first stage Windows I had to send three or four Windows back and was delayed on the build .the second stage of Windows have been delivered and after the builder spent 3 or 4 hrs going through the measurements the Windows are wrong height and a different colour! I thought Dowell and the builder had it sorted so I signed the quote and now I have to remove bricks to get them to fit and deal with a house with paperbark and promise colour Windows! Never again will I use Dowell.even though you have in depth conversations and spend time with the reps etc check everything twice guys don't make the same mistake I did
Thank you for the service. guys have attended and fixed all the problems. Also want to call out that during the visit guys have also identified another problem with installation and have fixed it. Greatly appreciated attention and willingness to go beyond and help customer. Your people are great representation of your company.
- Verified customer
Great customer service, answered every question and we are very happy with the windows!
Thank you to Tim and the team at Dowell. Great customer service, answered every question and we are very happy with the windows. Our Dowell windows are 14 years old and we haven't had issues with them. We needed a new window for a Reno and Tim and the team were more than happy to help out with sizes, widths, reveals etc.
Do not meet their own specifications
We built a new house and Dowell was used throughout, all double glazed. From the day they were installed we had problems with the sliding glass doors. Whenever the wind blew, the doors whistled. We had support staff out, sales staff out and finally their "engineers". The windows were rated for class 3 wind zone, so over 80km/hr but these windows whistled and leaked air at 30km/hr! They did not even meet their own design specifications for wind rating. Fly screens on windows and doors are not UV resistant and have fallen apart after less than three years. Terrible product. Do not use!
Stressed. Will never use again or reccomend.
Dowell were the company to install windows for my built home. We did not have contact with this company until after moving in and needed things to be repaired or replaced. There were 4 jobs which needed doing and someone was sent out promptly to fix one of them. We asked about the other things and he didn’t eve know about them. He took photos of the other issues and said he would get them to the right people. Also told us that they did not do fly screens, which is correct in that Dowell windows don’t make them, was incorrect in that Dowell wind...ows organises them. Not sure how you cannot know what your company does…A few weeks go by and I ring the company. They have forgotten about the work again, and consistently every week for the next 3 months (my building company was in contact too). At one point I was called by Dowell and given an apology for the appalling service where they ‘dropped the ball’. No fixes given and no change in company actions (nothing). Every time I called I ended up speaking to the same person, who each time asked me to give all details of the job and assured they would be in contact, which they never were. It wasn’t until 4 months later that I snapped that my jobs got done. Very stressful, would never recommend.
Dowell Window are really bad
I had to wait from may 2018 for my fly screens till September 2018 and when they delivered to install they were short of some sliding doors and im still waiting for the rest of them after 2 months. By the way this is not PRW fault, it is definitely Dowell Windows Fault.
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Questions & Answers
I can see daylight through the corner joint of the dowell windows, doesn't seem good heating and cooling efficiency? Is this what it is supposed to look like?
I found that Dowell was excellent to deal with, so I suggest that you also contact them for their advice. My problem was easily fixed with new seals being installed, as we live in a very high wind area.
Hi Brendan B,
We are sorry to hear the issues you are having surrounding the corner joint of your Dowell Windows. I need to see actual photos of these windows to assist further.
May I ask you to please send me some photos of these area's along with your contact details, including site address and I will then make contact with you directly.
Please email me at email@example.com.
Thanks for reviews. They supply Hotondo. Based on above we won’t ring using Dowell windows in our new home. They sound like really bottom of the market rubbish
We are sorry you received that impression when reading the reviews online. Please be aware, Dowell Windows are one of the oldest and largest window manufacturers in Australia and service over 20% of the market in Victoria.
Our aim at Dowell is to deliver the best possible experience for our customers and that’s why we take your feedback very seriously.
We respect your purchasing decision, however, please feel free to contact me should you have any queries, or decide to give us an opportunity to quote on your project. My direct email is firstname.lastname@example.org.
Thank you for your feedback and we hope you we can assist you in the future.
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