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Dowell
2.5 from 33 reviews

Reviews

(11)
(1)
(0)
(1)
(20)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    3.9 (13)
  • Return Claim MadeYes (0) · No (14)
  • Job Satisfaction
    3.5 (11)

Poor service...and that’s just for a quote!

published
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

HI JB, I am sorry to hear about your non-received quote from Dowell. Could you please email me your details so we can follow up ASAP at marketing@dowell.com.au


liked a lot

published

iwould like to thank dowellwindows for their recent dealings with me' their after sales service is fantastic amd they worked wonderfully with me to resolve an issue that turned out to be the builders fault. thanks again to dowell.david little boronia

Product Quality
Job Satisfaction
Return Claim MadeNo
simon

simonSouthwest, VIC

Excellent Customer service from Sam

published

Have had the great pleasure of dealing with Sam your Geelong service agent on a couple of occasions. We are impressed with his work and attitude to customer service- he is an asset to Dowell and has been great to deal with

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

Replacement of our old window and door

published

We are so happy with our sliding glass door and security screen and the design of our sliding kitchen window as we can use it as a servery window with both glass a fly wire elements accessible from inside and outside. Awesome job would highly recommend

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

Quality cost-effective double-glazed windows and doors

published
Product Quality
1 comment
Dowell
Dowell WindowsDowell

David R.

David R.Sydney, NSW

Good value and expert service

published

When looking for windows we ended up being quite confused by the glass and other requirements of our build. Thankfully we found that Dowell could help us to understand the requirements and managed to specify windows that complied with the bushfire and noise restrictions that we had for our new house.

We have now moved in to our new house and we could not be happier. The windows look great and we find that we cannot hear the traffic from the nearby main road.

Thanks for your expertise and great windows. We especially love our big stacking door leading to our entertaining area!

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

John F.

John F.Southwest, VIC

If your builder uses these, run!

published
Product Quality
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

Davedb

DavedbPeel, WA

Worst product and ever worst customer service ever

published

3 years ago built with HGWA. They used Dowell windows as their preferred product. Since our build, Dowell have attended 8-10 times to repair multiple leaking windows. All the fixed panels of the Awning windows are held together with double side tape. This fails every couple of months thus the recalls. Worst ones are the ocean facing windows, the Technician said to was the Sand & Salt as the contributing cause. Since 5th October I have called HGWA for Dowell to attend. Dowell cancelled two time causing us to have more time off work to be home if they attend..

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell
GregL

GregLSouth-Eastern Region, NSW

  • 3 reviews
  • 1 like

Outstanding Service

published
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell
Kellie B.

Kellie B.Launceston, TAS

Such poor customer service

published
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

What a joke!buyer beware.

published

I've done an extension at my house and the first stage Windows I had to send three or four Windows back and was delayed on the build .the second stage of Windows have been delivered and after the builder spent 3 or 4 hrs going through the measurements the Windows are wrong height and a different colour! I thought Dowell and the builder had it sorted so I signed the quote and now I have to remove bricks to get them to fit and deal with a house with paperbark and promise colour Windows! Never again will I use Dowell.even though you have in depth conversations and spend time with the reps etc check everything twice guys don't make the same mistake I did

2 comments
Dowell
Dowell WindowsDowell
Che disastro
Che disastro

Nora

NoraGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

sick and tired of leaking windows

published

pay $23000 for thermaline windows top of the range and they leak. The water is getting inside and destroying the window frame. They have come out already a few times and cannot fix problem.

Product Quality
Job Satisfaction
Return Claim MadeNo
4 comments
Dowell
Dowell WindowsDowell
Nora
Nora

who do I speak with at dowell to fix my problem and what are their contact details.

Dowell
Dowell WindowsDowell

Great work

published

Thank you for the service. guys have attended and fixed all the problems. Also want to call out that during the visit guys have also identified another problem with installation and have fixed it. Greatly appreciated attention and willingness to go beyond and help customer. Your people are great representation of your company.

Product Quality
Job Satisfaction
Return Claim MadeNo
2 comments
Dowell
Dowell WindowsDowell

Thank you very much Vakhtang for your kind feedback. Is there any way you can private message me the State you are from?

Kind Regards,
Dowell Windows

Vakhtang
Vakhtang

Victoria


Liz

LizGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Not good at all

published

Would not recommend this company at all.
Had doors installed by dowell 4 years ago in a new house and have had noting but trouble with them and they won’t come out and fix them.So much for the 7 year warrant. Shame on you dowell

Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell
Nath

NathMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Great customer service, answered every question and we are very happy with the windows!

published

Thank you to Tim and the team at Dowell. Great customer service, answered every question and we are very happy with the windows. Our Dowell windows are 14 years old and we haven't had issues with them. We needed a new window for a Reno and Tim and the team were more than happy to help out with sizes, widths, reveals etc.
Thanks Tim!

Product Quality
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell
Shab

ShabSydney Surrounds, NSW

  • 2 reviews

Great Service and Product!

published

Great service and product quality. Would like to thank staff member Catherine and her fellow team members who went above and beyond to ensure we had our desired product in a timely fashion.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Dowell
Dowell WindowsDowell

Do not meet their own specifications

published

We built a new house and Dowell was used throughout, all double glazed. From the day they were installed we had problems with the sliding glass doors. Whenever the wind blew, the doors whistled. We had support staff out, sales staff out and finally their "engineers". The windows were rated for class 3 wind zone, so over 80km/hr but these windows whistled and leaked air at 30km/hr! They did not even meet their own design specifications for wind rating. Fly screens on windows and doors are not UV resistant and have fallen apart after less than three years. Terrible product. Do not use!

1 comment
Dowell
Dowell WindowsDowell

Shell

Shell

  • 2 reviews
  • 3 likes

Stressed. Will never use again or reccomend.

published
1 comment
Dowell
Dowell WindowsDowell

seveneleven2015

seveneleven2015

  • 2 reviews
  • 3 likes

No effort

published

Asking for a quote for security doors. Thought I'll help them out by taking photos, measurements, what I want. Their reply was a 'price on a standard size and delivery and get someone out to measure them properly'...

1 comment
Dowell
Dowell WindowsDowell

Dowell Window are really bad

published

I had to wait from may 2018 for my fly screens till September 2018 and when they delivered to install they were short of some sliding doors and im still waiting for the rest of them after 2 months. By the way this is not PRW fault, it is definitely Dowell Windows Fault.

1 comment
Dowell
Dowell WindowsDowell

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Questions & Answers

Brendan B

Brendan Basked

I can see daylight through the corner joint of the dowell windows, doesn't seem good heating and cooling efficiency? Is this what it is supposed to look like?

2 answers
GregL
GregL

I found that Dowell was excellent to deal with, so I suggest that you also contact them for their advice. My problem was easily fixed with new seals being installed, as we live in a very high wind area.

Dowell
Dowell WindowsDowell

Hi Brendan B,

We are sorry to hear the issues you are having surrounding the corner joint of your Dowell Windows. I need to see actual photos of these windows to assist further.

May I ask you to please send me some photos of these area's along with your contact details, including site address and I will then make contact with you directly.

Please email me at marketing@dowell.com.au.

Kind Regards,
Dowell Windows


Jamo

Jamoasked

Thanks for reviews. They supply Hotondo. Based on above we won’t ring using Dowell windows in our new home. They sound like really bottom of the market rubbish

1 answer
Dowell
Dowell WindowsDowell

Hi Jamo,

We are sorry you received that impression when reading the reviews online. Please be aware, Dowell Windows are one of the oldest and largest window manufacturers in Australia and service over 20% of the market in Victoria.

Our aim at Dowell is to deliver the best possible experience for our customers and that’s why we take your feedback very seriously.

We respect your purchasing decision, however, please feel free to contact me should you have any queries, or decide to give us an opportunity to quote on your project. My direct email is marketing@dowell.com.au.

Thank you for your feedback and we hope you we can assist you in the future.

Kind Regards,
Dowell Windows


Sydmate

Sydmateasked

Thanks Kaz! Yes I was told that the Thermaline prod factory is at Melb. Have you had standard residence grade or thermaline from there?

No answers

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