Dowell Windows

Dowell were very tardy in providing the keys to doors and windows - took a few months to get them. Then, they essentially left my builder to deal with their recalcitrant subcontractor to install a window screen - which had to be installed before we… Read more

could get council sign off. Several months later, we’re still waiting for our back screen door to be installed! It’s been measured but zilch installation.

Update: finally got the screen door installed a couple of weeks ago and when finished, found the screen damaged. The installer said he’d come back to replace the screen but no sign of them even after contacting Dowell directly.

Extremely disappointed. Avoid Dowell Windows if you value reliability and quality. ​I’ve had a terrible experience with their service. First of all, they had multiple no-shows without any prior notice, wasting my time. ​To make matters worse, instead of fixing the issues, the technician dismissively claimed the subpar quality was "just what it… Read more

is" and told me to move on. They failed to rectify the defect and left the job incomplete. I am still waiting for them to return and address the problem again. Completely unprofessional and zero accountability.

If your builder uses these, run! – Long time in coming this review......re-doing flywire screen and finding broken top tensioners has pushed me. Double glazed windows and doors went in during framing, immediately a loud whistling noise. Complained several times to builder until he complained load enough to Dowell the sent a team from Melbourne and had a look. Rated wind category… Read more

3 which is ample for our area, but the wind was pushing the sliding doors in so much it was breaking the seal around the sliding door and whistling. They said oh that is normal! Ended up with a dodgy fix that we need to re-fix now and then as the tape they used falls out. In a wind now, the door seals leak and we get cold air in the house. So much for paying extra for double glazing, what a waste of money. Now, fixing fly wire in the screens and all the top tension "springs" are broken, made of cheap plastic that just breaks. Went on their website, cannot buy parts. The anodizing on screen doors no longer matches the window/door frames and the frames don't match the colorbond due to fading. Not a good product. Stay away. Building again now, looking at the Trend windows and it seems a much better prospect.

I had windows installed by this company, and from the start, they did not function properly—they wouldn’t close. They came out once to address the issue, and then a second time, but the problem still wasn’t resolved. Now they’ve chosen not to return or take any further responsibility, even though the windows are clearly still faulty. There has… Read more

been absolutely no after-sales support. Let’s see what excuse they come up with next. Very poor service—I would not recommend this company to anyone.

Dowell sliding doors leak – 2 panel and three panel Dowell sliding doors leak allowing water into wall cavity. Thousands of dollars damage to walls and skirting boards. Dowell deny any knowledge of supplying doors to the property despite having sent technicians to assess. Sliding doors are unfit for purpose.

Dont use Dowell. Arrogant and poor quality – We had a double glazed window that cracked six months after it was installed. Manufacturing fault as you could see a burr inside the double window. Initially very poor customer service - just ignored emails and phone messages. Once they responded they said not their issue. Cost $ 800 to put new glass in and zero concern from Dowell. If you are considering Dowell - dont - go somewhere else.

Worst window company I've dealt with – The windows are average at best, and the customer service is the worst I've experienced in my 18 years as a builder. Giving them 1 star doesn't do justice – if I could, I would rate them zero stars. Their approach seems to be to sweep everything under the

Our Company Highly recomends Brooke Dahl from Dowell Windows – We cannot speak more highly of Brooke Dahl our rep at Dowell Windows, her quoting is always spot on and she always follows up with any requires we may have. She always responds with a positive and happy attitude; nothing is too big or small for her to deal with. Thank you, Brooke, for looking after us! Phone: 9249 3366 Email: mcasella@bigpond.net.au Address: 334 Victoria Road, Malaga 6090 WA Show reply

Don’t ever use Dowell Windows – Dowell Windows were hired by my builder WA Building Company to supply and install window frames, double glazed windows and insect screens to my build. I had no say in choosing Dowell. There are black plastic strips screwed into the top, bottom and sides of all sliding windows across five rooms of the house. Two building inspectors have said the… Read more

windows are not right and should not have these plastic strips. One awning window doesn't even touch the sides of the frame when closed. The insect screens are not wide enough. I can stick my finger in the gap between the screens and window frames. I am not getting the double glazing noise reduction or heat/cool retention benefits from these windows. I thought I paid for windows with made to measure glass frames that fit directly inside the window frame, like in every other house in the world. I was shocked to see all the black plastic strips. I think this is a hack job to cover a mistake. I asked WA Building Company to replace all of the windows that have the black plastic strips with proper fitting windows. Their response was to provide a letter from Dom Moschilla of Dowell Windows Bassendean (WA) enclosing a compliance certificate for my build. Dom is standing by the quality and workmanship of the windows and insect screens.

Evicted from a Dowell shop. Worst customer focus ever from a company – We had 4 double glazed windows installed by the Dowell recommended installer. Firstly it was a very very long wait, windows turned up but no screens, on door was completely wrong, the installer fitted them all and NONE of the windows close properly, the installer will not answer my calls, respond to ANY requests to fix it, the only time was the… Read more

first time and he said that “Its not my problem get in touch with Dowell” I rang Dowell and they told me that “it is the problem of the installer” so all my double glazed windows DO NOT close properly and I have to fix it myself so their guarantee is not worth the paper it is printed on. On top of that when I went to get a quote form them (directly form Dowell, they gave me the name of the same installer when i said I wouldn’t have him on my premises again and said that none of their windows closed or opened properly I got abused and thrown out of the shop! I would give them a - star rating however 1 star is the lowest I can go. AVOID Dowell windows like the plague I cannot recommend them for anything in fact reading previous reviews I wonder why they are still in business

Poor Product and customer service – So our builder used Dowell doors and windows for our renovation. 4 doors in total. We have had issues with all 3 sliders thus far. 2 minor, however the reason for this review - 1 slider (with crim safe) has been hit by kids footies in the backyard. The crim safe has broken free from the track. Had a service man come and look and he said that must… Read more

have been an attempted break-in. Told him we have a camera and its definitely from kids' footballs. He brushed me off. So get an email with a quote to fix for $800 - whilst still in warranty. Tried to call and speak to someone which is incredibly difficult. Finally spoke with someone and was basically told they will not be covering this. Their product is not good quality (the crim safe where it has come free has about 2mm of coverage and i honestly don't think it would sustain an attempted break-in) and its matched by the poor service from head office in Birsbane. I would never use Dowell again.

Poor Customer Service & Rough Service Work – I have three panel stacking patio doors that have experienced water intrusion and as such damaged surrounding skirting and door architraves. The builder blames Dowell windows for their product while Dowell windows blames the builder for installation. Ongoing saga – the service technician came out last year to fix as well as leaking windows. All… Read more

they did was silicon some sections inside. Remedy didn’t work and I continued to experience water intrusion into the house. Dowell Service Technician finally came out in July this year to fix leaking doors. Almost 8 months to get some response. What he did was an absolute rough and unprofessional job – he drilled multiple holes and then attempted to chisel out an opening – gave up on the rest and then paint the aluminum door black where it was exposed – which wasn’t even done properly as you can see the aluminum. He even managed to ruin the strip of silicon when reinstalling my security doors. This was back in early July. I have since contacted the service department and reception of Dowell windows many times (on average two to three times a week) with phone calls and emails and no action has been undertaken to remedy this situation. Not impressed with their poor customer service – product or after care service. I would seriously consider purchasing their products when building as it is extremely difficult to get assistance or support once the product is installed and you as a consumer begin experiencing problems. Unreliable and extremely poor customer service. They ruined the look of my doors.

I am still waiting for a resolution from Dowell Windows

Bad customer service & unable to repair window leak – We have had a leaking window in our brand new home from Dowell for the last 1.5 years. 7 separate visits and 3 actual fixes later, we still have the same problem. On one occasion, the problem was made worse and was now leaking from two sides. Following the last repair, we now have silicone all over the external part of the window that we can't… Read more

remove and a scraped timber window sill inside.

Customer service has been absolutely awful. The staff have had no empathy towards us, I have had to call several times to follow-up with when the window will be getting fixed after trades have left following "assessment" with nil follow-up and we have not received a single apology any time we have called, even when I have directly outlined this to management. The staff don't seem to understand that it is a huge inconvenience taking time off work numerous times for trades to come for 5-mins and leave without resolution, not rock-up or be unable to fix the problem. Company is also not able to book in a specific time and work on a "we will call you before we arrive" basis, with this time having been as short as 10-mins prior in the past.

Long story short, disappointed and frustrated are both understatements and we can't wait to not have to deal with this company again.