Dr. Martens

I've been buying Doc Martens for decades, they're definitely the most comfortable shoes I've ever owned. Traditionally, well made and long lasting. Three generations at work are wearing them, the earliest bought in the 80s! A buckle on my most… Read more

recently purchased (about 18 months ago - Made in Vietnam) DM sandals has just broken. The buckles are cheap, the synthetic sole is constantly 'shedding' and the leather upper is thin with a PU coating which makes the overall look cheap and unremarkable. Not a patch on the once sought after iconic product which was instantly recognisable and well made from quality leather and materials in a time when 'Made in England' was a hallmark. Sorry guys, economics over quality I'm sure is a balancing act but seldom wins out in the long run. Currently just one more in a sea of poor quality, unsustainable (ie short lasting) footwear though I remain hopeful that things will improve.

This company has ZERO quality control. Their boots and shoes used to be good. Now they're comparable to any budget brand. This used to be a good company. That has changed. The quality of their boots has gone down hill so dar im hesitant to call them Doc Martens. Even worse, the prices are higher than ever. Do not buy this brand. They charge premium prices for a boot that will last no longer than Kmart boots. Do not buy Show details

Fantastic shoe and if you're uncomfortable in these - have the common sense in buying something that fits • i think these will last a lifetime and are so so comfortable Show details

Annie of DrMartens Onehunga store – I drove from Bay of Islands to Onehunga but got lost. Annie guided me around Onehunga, by phone, while manning a very busy store, through a myriad of car parks, through the mall until i found her and not once did she get flustered, frustrated or rude during this period and kept talking and guiding thru until I saw her bright smile at the door. … Read more ·  1

This store owes Annie a pay rise and absolutely a promotion. This is one very lucky store to have this Lady serving people! You go Annie, and to your boss....pitch for her dude!!!

love these shoes sooo much – although the break-in period is very long, it is worth it! I am on my feet all day at work and these shoes were uncomfortable for the first 3 weeks, then were extremely comfortable and supportive! !!!Make sure to ease yourself into them, do not wear them for long periods as soon as you buy them!!! Show details ·  1

DO NOT BUY THESE HORRIBLE BOOTS. I am a long-time customer of Dr. Martens boots, I have tried many styles and many different sizes of the same style and I can honestly say that every single pair has caused heel blisters and/or foot discomfort. They may all look very trendy, especially if you are into gothic fashion like I am but there are better… Read more

choices out there without ruining your feet. It's like the whole company is a running joke, they won't even develop a comfortable boot or shoe after all these years! Do your feet a favour, NEVER BUY THESE BOOTS/SHOES!

Typical, decide the fraying laces on my boots are due for replacement, almost didn’t pay the $14 for genuine but decided might as well and grabbed a jar of balm as well, next day I get email and all on special. Show details

Dr martens leather is not soft – I bought a pair of 14 hole black 1914 boots for man. They look good but the leather is very stiff and not comfortable for walking. I own other lace military boots that are soft and easy walking.

Bad shoe bite – I’ve been using timberland shoes , but bought Dante Brando on. Black Friday Sale looked nice , I tried wearing couple of days at home as size was bit tight but I was told it expands half size so tried wearing at home but in a day less than 30 minutes for few steps had shoe bite, unfortunately store doesn’t exchange if it worn but you should take… Read more

bites to get used to it 3/4 weeks is what staff told me. I’ve not experienced same with timberland shoes. I wouldn’t recommend this brand for shoes

Not worth the $$ – Was in the UK, Soho area, and thought I'd treat myself to a visit at the Doc Marten store and a pair of Burgundy fur-lined boots as the Australian boots I'd worn for years were worn down. Firstly the girl tried to sell me a small size to make a sale so I purchased from their other nearby store. Have worn them less than half a dozen times, short… Read more

periods, to soften them in the cooler weather in Aus. Terrible quality as i felt rubbing inside the right boot and found the lining already worn/lifting (feels like a hole or peeling in the leather /fur) near the right toe. Probably faulty from day one but only apparent after a couple of wears. So disappointed we wasted $ on these and bought an extra set of fur insoles too.

Will spam you with marketing emails – Annoying advertising spam emails after 1 purchase, they say you can unsubscribe but they keep coming after unsubscribing. I made one purchase and was instantly signed up when they got my email to send the receipt to - doesn't matter if you say you don't want marketing material. Would avoid buying just because of the spam junk emails they send. Marketing should be opt in NOT opt out. Marketing by these companies is too aggressive Show details

sign of the times – Bought a pair of Dr Martens boots after wearing these boots for most of my 67yrs but the last pair ( made in China) were so badly made, they made my heels bleed after wearing them for just 15 mins ,needless to say never bought them again.

Not worth the price – Bought a pair of 1461s in Paris and the leather started peeling after 2 weeks as if it were painted on. Buy Solovair, it’s worth the price. Doc’s shoes are made in cheap factories in Asia now. Show details

Look nice but poor build quality for the money – Overall a nice boot. Bought my first pair 1460 classics nappa. Internally where the tongue is sewn to the shoe upper has a flap hanging down that should have been trimmed. This leather excess gets rolled over when putting your foot in causing discomfort. Dr. Martin doesn't think this is a defect so no assistance. I now need to take them to get repaired (the excess leather trimmed off) at my own expense. First pair...last pair. Show details

Don't purchase gift cards – Was bought a gift card and then had to send broken boots back! They cost £180 so I was so upset. When the money was returned I have been unable to access the gift card as my father in law doesn't have the receipt. I also don't have the gift card information as I didn't keep it! I thought great company I was wrong! What a mistake even though my… Read more

details are on the transaction (in emails) for my original bought purchase as my father didn't keep the receipt and I no longer have the gift card I have lost money! Don't buy gift cards

Used to be good, not anymore – Horrible customer service. I’ve had an order sitting idle. Ordered for Mother’s Day and was told it would be express. A week later and it hasn’t even been posted. It only has to go 100kms. Customer service keep telling me they will prioritise the shipping, then tell me they’ll get in touch with the store to see why it hasn’t been sent,… Read more

promising to email me with info. Well, they haven’t. It’s like I’ve got to keep chasing them for answers.

They don’t respond with what’s going on, shipping shows it hasn’t even been picked up by the courier and when I asked about how to cancel my order if they can’t resolve my issue they closed the Live Chat on me rather than responding. They don’t even reply to emails. Considering I’d been mighty patient and polite while being given the runaround that’s not really helpful in resolving the problem.

They used to be good. I’ve been buying Docs for decades but now they just simply don’t care about customers. I’ve been loyal for 3 decades, not anymore. Time to go Solovair it seems.

Incorrect order delivery – I ordered some boots, shoes were delivered, completely incorrect order. I was told i would get a free shipment as this wasn't my mistake and to wait 1-2 days for something to be sent via email. Nothing was sent through to my email. When i questioned this i was just sent a review of the online team. I complained again and was told to take it to my… Read more

local store, my next email was ignored. I ended up posting it back myself so i met the 30 days return policy at $18 for postage (store was 2hrs away).

Quality no longer compares with price – I've been wearing docs since I was a kid, and was always happy to - they were a bit pricey but they lasted YEARS and we're comfortable. Now? The quality is just not there but the price hasn't gone down. I bought the Jadons (zipped) about four months ago now. These boots were absolutely awful for the break-in period - yes, I know that docs are… Read more

notorious for this, but I'm pretty much a veteran in these boots and know all the tricks, so break-in normally only takes a month with minimal injury. These? STILL not broken in, STILL cut open my feet, and I literally was nearly hospitalised due to sepsis because of them. So, over $300 and an uncomfortable shoe, that's left me with scarring, disfigured toe-nails and bruises/cuts me still. Even worse than this? Only four months in and the boots are FLAKING and SPLITTING. It used to take my boots years of pretty much daily wear to start this (one pair of mine is eight years old and only just started splitting/flaking). Absolutely disgusting quality for the price. DO NOT buy docs until they sort this, especially if you're a longtime wearer - you will be bitterly disappointed by products now. Personally, I'll be jumping over to other old-school boot brands now.

Extremely poor after sales service – Product just over 12 months old and the zipper is faulty and no longer usable and it is very clear from the shoes they have not been worn much at all. Apparently for shoes that are up to $300 a pair you no longer have a lifetime warranty. Now with only 1 year. It is clearly faulty and the response from Charlestown store was you will just have… Read more

to take to a boot maker which we have already done and they can’t fix the faulty zipper. They said need to be returned to manufacturer. You would not expect a very expensive 12 month old pair of shoes hardly worn to be no longer unwearable. This needs to be addressed by you the manufacturer. My daughter worked very hard for the money to purchase these boots and this is not ok.

Terrible customer service at pacific fair – I took a pair of faulty shoes they didnt want to exchange until i spoke to the area manager then it was finaly resolved then i went to purchase my daughters school shoes they banded me from the store on false accusations that i abused then and ganged up on me i told security and they told me talk head office that im in process of Show details

20 cent piece blisters – I decided I wanted a pair of docs for Christmas. I have worn them once. Why? Because they are the most unbearable shoes I've ever put my feet in. 1 they are loose in some places but tight in places I need my foot to bend in. 2 I am not exaggerating when I say I literally have 20 cent sized throbbing blister on the back of my ankles. Now walking in… Read more

normal shoes even with band aids protecting my blisters I cannot walk in any of my other shoes without my feet cramping and just generally not being able to walk properly. I am never owning docs again and I do not recommend them to anybody.

Never buy Dr Martens – Staff does not give honest advice when you are looking to buy. The shoes are so tight even in my size. They give you false info that it will take a couple of weeks for shoes to feel right. Lies. I have had the boots stretched by professionals and no good. My toes have been so bruised and painful I can never wear them again. They will not give me my money back. They are the worst people to deal with. Show details

Poor customer service and warranty on bad manufacturing! – Very disappointed with the way warranty is not being honoured! Sadly bought a pair of faulty 10 hole boots that had a manufacturer fault. Returned to store on several occasions to be told they will correct themselves while being worn. Sadly last visit the store to get help ended with them losing my purchase receipt and now I have a pair of boots… Read more

that are 6months old and running out of warranty that Dr Martens refuses to help me out with because I have no proof of purchase and they can’t find any details in their system to link to me as it was a cash purchase. Nearly $300 out of pocket thanks to this company’s lack of service.

Appalling service! – I made an order on 2nd of July, from stock, for "local delivery in 2-5 days". 2 weeks down the track, they accepted the order but the boots were actually not in stock. No one informed me of that. The order, according to them, "had to be shipped from overseas", and I have no indication of ETA whatsoever. I've received 3 or 4 tracking numbers, all… Read more

wrong. The order was updated to "delivered" on their website, when it wasn't probably even shipped. No one responds to messages, apart from the reply that "the order can't be cancelled or refunded". No idea when it will arrive, IF it will arrive, or if I can ever get my money back. I am at the point where I consider reporting a scam. You spend few hundred dollars and this is what you get....

Messed up my delivery and failed to help – I am beyond disappointed with my recent experience trying to order boots from Dr Martens. When tracking the order this week I saw it was being returned to the sender. I called Startack who advised they were provided an incorrect address and it was on Dr Martens to organise a redelivery. I contacted Dr Martens who advised that because the address… Read more

on the order was split over 2 lines, unit number on first, street address on 2nd, and the 2nd line was disregarded because it was 'non-essential information'...?! Firstly, why provide a 2nd line if it is going to be ignored, secondly, who is stupid enough to ignore the 2nd line when it's clearly the street address?!! And to add to this, Dr Martens CS were not able to organise redelivery, it took 2 days for them to advise this, the shoes have since been returned to the warehouse, but, my size is no longer available to order online. So I've missed out. I'm just flabbergasted that something so simple has been utterly messed up. To add to this, the CS team although clearly doing their best, are working with scripted responses so I have zero confidence that they actually care. For a business of this size and scale, I expected more - thanks for nothing Dr Martens AU.

In response to this, I don't want a templated response from Dr Martens 'Customer experience' - I want to know WHY you couldn't resolve this really simple issue.

Bad quality and even worse service – I want to share the worst experience I ever had shopping online. I have ordered Dr Martens Jadon, because many people claimed it was good boots. I have ordered from their homepage and here my disappointment has started: Shoes arrived and opposite to what was advised shoes were too small. I usually were 37.5 and I have ordered 38. It was claimed… Read more

that those are true to size, but it is not correct. Those shoes were at least 1 size too small. Another point is that those cost over 200 eur and the quality is Stradivarius or H&M level. Inside is not even the leather. You can feel the poor quality just by touching. My boyfriend was laughing out of this stuff. It is basically a scam. He couldn't believe that I payed so much for what it is. The worst is that I have to pay up to 40 eur for the return. To be more specific, they have not even provided a package to be able to return. As a result I used a trash bags to cover the box. It is such a disappointment. I have been shopping online for ages and I never had such a disappointment about the quality and support service at the same time. I would definitely advice you not to get into this scam company and look for other brands.

Terrible Service from online and phone team – My husband bought a pair of boots from the online store that fell apart quickly with very little use. Considering the reputation of the old Dr Martens lasting years and years this was surprising. We put through a warranty claim and was promptly rejected by them stating that the damage was caused by the boots getting wet and dry too many times. … Read more

THE BOOTS HAVE NEVER EVEN BEEN WET!! He uses them a couple of times a week in an indoor retail environment. The customer warranty representative was unhelpful and condescending. I would not recommend this company based on the service from this team.

Edit: However we ended up taking them into a retail store where the team member could clearly see the fault and we were able to return them there. Definitely go to bricks and mortar store if you have a warranty claim!!

Also avoid the shiny coloured leather styles as this seems to be more brittle than other softer leathers. I hope the new boots last like all my old Docs did.

Wonderful customer service – I went to the Doc Martens store in World Square just to have a look at some boots for work. Not thinking I would buy. Just browse. Sitting down to try a pair on I was then treated to a lovely half hour of conversation and enlightenment by Sabrina and Michaela. An absolute joy to have these ladies serve me. Full of relevant information and a great… Read more ·  1

sense of joy in what they do. I can’t say enough good things about them without sounding weird but my experience on Monday has been a highlight. Sabrina and Michaela exceeded any expectations I might have about shopping. They are both a credit to Doc Martens and themselves.

clarissa sandals, one is of different tightness – i'm currently in the process of trying to break in my clarissa quad sandals with wonder balsam, wearing them around the house, hairdyer etc. now i'm using wooden shoe stretchers and have discovered that the right sandal has much tighter straps than the left one. i thought is was my right foot being wider than my left but unless the shoe stretchers… Read more

are different sizes there is something terribly wrong with this. it's very painful to even try to break in. the straps are too tight on my right foot. not happy as i dont know i'll ever be able to break in. throw away $260. disappointed with dr martens workmanship. will not recommend them to anyone.