Dragonfly
817 reviews
- Early
- ·
- On Time
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- Late
- ·
- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
Customer sentiment regarding Dragonfly is overwhelmingly negative, with most users expressing high levels of frustration over unreliable delivery practices. Common pain points include parcels being left in random locations, persistent false claims of failed delivery attempts, and challenges in communicating with support teams to locate missing items. While a small number of customers report positive experiences with fast shipping or polite drivers, the prevailing consensus points to significant systemic issues in last-mile delivery reliability.
They have done some strange things e.g. walked past a perfectly good, large, quick, easy, secure, package capable mailbox to throw the package over the fence, on the grass, underneath the mailbox. On another occasion they ignored the mailbox and left a package openly near the footpath were anyone passing could easily steal it. Not great. Show details
I had my delivery stolen from the delivery guy on Sunday the 16th of August. A photo was taken of him holding it in the original cardboard box but it was never actually delivered so I called up and let them know that this had happened. then today monday 17th August it is delivered but was opened and only the book with the delivery sticker was… Read more
placed on the book. This shows that it was opened by the delivery guy and has attempted to steal this. Please do something about this and have the guy fired because this is unacceptable
Every time these people deliver my parcels, they completely disregard my instructions. Why would a Company ask for customer preferences, if they can't follow through with the request? I've submitted feedback with them, regarding this issue on numerous occasions. Their lack of response is disgraceful. Shocking service... Show details
Reviews with attachments
I had my package stolen by the Dragonfly courier driver, I have video camera proof and all they could do was "lodge a formal complaint" for me. Absolutely ridiculous. Now I have to contact the vendor again to be refunded. How can they not be responsible? This is theft! I do not rate them at all. Show details
Disgraceful! Parcel was thrown more than 10 metres and hit my door on the full. Show details
This was an extremely disappointing delivery experience. The driver aggressively threw the package into my yard instead of handling it with care. The items inside contained glass bottles, which could have easily been damaged by such reckless behavior. As a delivery driver, ensuring packages are delivered safely and respectfully is a basic… Read more
responsibility. If you are unable to handle deliveries with the necessary care, patience, and professionalism, then perhaps this is not the right job for you.
- +1
Amazon and their third-party delivery partners, delivery driver for an Amazon order caused physical damage to my property. The most frustrating part hasn't just been the damage, but the complete lack of service afterward. The third-party delivery company is refusing to take responsibility and is "passing the buck" between different people to avoid… Read more
a resolution. Worse yet, Amazon is attempting to distance themselves from the situation because it was a third-party contractor, despite the driver being there to fulfill an Amazon order.
Dragonfly are contracted by Amazon to deliver to the Blue Mountains, NSW. Drivers are lazy and careless. Drivers regularly just drop parcels on the ground inside property boundary, even in the rain with no attempt to deliver to door or even place undercover. Packages have been soaked at times. Our latest proof of delivery is just a photo of the ground. Show details
Time to do a review for Dragonfly. I'm going to start with a positive. They are FAST. Like wow they seem to get them to you so quick. But, and the but is big, they are terrible at delivery. Between Dragonfly and iMile I'm not sure who's worse. The most terrible examples of dump and run I've experience and absolutely no attempt to place the item… Read more
out of weather or in a safe place.. I am very grateful to have people at home most of the time, so I can alert them to the parcels left outside, but half the time they don't even make it down the drive way. Often left in a position where we will reverse over them if not looking, it just gets worse. This video is an example of let just dump it and take off. Didn't even exit the vehicle. Nowhere near the door, or out of site, no attempt or care in the world. I have completed so many feedbacks that I know they don't look at them. All feedback has been bad, and not a single time have I been contacted. Really need Amazon to look at someone else. This one is definitely based on price.
One 2 occasions in the last month alone, my parcels have been left at various locations in our apartment block - nowhere near my door. Last deliver I even provided detailed instructions as to where to leave the parcel. I believe it was intentionally left a long way from my door to spite me for reporting them on the previous failed attempt. I am… Read more
hamstrung to have this provider as they are a 3rd party to the provider. I hope to never have them involved in my transaction. As you can see not only is the package NOT near a door, it is actually 1 floor below mine.
On June 19, 2026, at 2:43 PM, Dragonfly reported that a delivery attempt had been made. However, my residence has no gate or fence, and access to the front door is completely unrestricted. At the time of the alleged delivery attempt, I was at home. No driver came to my door, no delivery notification card was left, and I received no phone call,… Read more
text message, GPS record, or photo evidence indicating that any delivery attempt had taken place. I reviewed my security camera footage for the reported time of 2:43 PM, and it clearly shows that no delivery vehicle or courier was present at or near my property. This directly contradicts Dragonfly's claim that a delivery attempt was made. The package was eventually delivered the following evening. Unfortunately, this delay caused the parcel—which was intended to be my grandson's birthday gift—to miss the birthday celebration for which it had been ordered. I am disappointed by the inaccurate delivery status and the lack of evidence supporting the claimed delivery attempt. I hope Dragonfly will improve its delivery processes and ensure that delivery records accurately reflect actual delivery activities.
Absolutely SHOCKING!!!! This Horrible D#mned Company was hired by AMAZON to deliver a parcel today! Their Driver (a) CANNOT Read Simple Instructions like..."Please Open Gate"...even WITH Operating Instructions written ON THE GATE..."Lift Here" &..."Push Here"!!!!! &...(b)...Driver did not even Attempt to open my Already Unlocked Gate. (c) Just… Read more
Didn't even Bother Rocking Up!!! How do I know this...easy...I was working out in the front yard for an hour either side of their so called "attempted delivery"! BTW...when Exactly WAS this SUPPOSED "Attempted Delivery"?? 3:24????...or 3:54????? Will NEVER purchase from ANY company St^pid enough to use these FOOLS! Blind, Incompetent & Obviously have NO arms!!! No Other Excuse for FAILING TO DELIVER!! Called the Call Centre Straight Away...POINTLESS!! Because THEIR Driver Stuffed Up...I have to wait 48-72HOURS for my URGENT Parcel!! Lazy, Incompetent, LYING, Bludgers!!!!!!
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This is where the courier left my parcel today. On the bank of mail boxes in an open car park. Needless to say it was stolen. I was home as I am retired. No attempt at delivery even though this morning I got an email from them and added clear delivery instructions to my delivery. They were not followed. Rang them. Bottom line is they will do very… Read more
little, they said they will refund the seller. That’s great. I’m still $34 and a 6kg bag of cat food out of pocket. I have to contact Amazon for refund and new order. Great, except Amazon doesn’t appear to have any customer service telephone numbers or email address? At least I can’t find one….. how are these companies allowed to operate like this? No customer service at all.
Guess the reviews says it all about this company. For my experience, mine was thrown on my bonnet. Didn’t even attempt to walk to the door step. Guess we should stop shopping with Amazon as they have lousy delivery partners. Show details
Cant give minus stars. Worst couriers ever. Repeatedly Cannot follow delivery instructions. Put parcels over fence for the dogs to rip apart. Despite numerous emails and phone calls to them. Wish Amazon would quit using them Show details
Worst delivery company ever. 5 days of telling me my parcel was coming followed by “we ran out of time” or “failed delivery attempt” ( this is a lie, as I was home at the time they claimed to try delivery and according to my security cameras, no one came near the house. They also had authority to leave). After I got sick of waiting for the parcel… Read more
and rang up to find out what was going on, they finally delivered the parcel. But they didn’t leave it on my doorstep or behind the letterbox….. It was dumped in front of my garbage bins, up on the street, with the contents inside smashed to pieces.
Latest follow-ups
1 star is actually too many. They rate 0 stars for me. Drivers do not follow delivery instructions. As a result my parcel was stolen. Next time around they failed to read instructions again. Despite big letters “Do not leave in letterbox” they did… Read more
it again. A parcel much too big for the box and 3/4 hanging out is an invitation for theft and in no way did they leave it in a safe place. Abysmal service. Don bother to use them.
Follow-up · My instructions for delivery were very clearly described, ie foyer entrance, and SPECIFICALLY not street. There was ZERO support from Dragonfly. Amazon support was excellent (where I placed my order). A signature was not required. via Amazon.
Delivery mix up! – I cannot in all honesty give this company more than 1 star. It's my first time dealing with Dragonfly and hopeful my last, though if Amazon continue to use their "services" I may have to. My parcel was due today and I received an email showing a… Read more
photo of the parcel at someone's front door - not my front door unfortunately. My husband walked up our street to see if he could ascertain which house received my parcel to no avail. A couple of hours later a man rang our door bell with the parcel. Apparently Dragonfly delivered several streets away to someone else. Luckily our finder was honest else we may never have seen the package. Hopefully Amazon will engage a more reliable courier. Reading some of the reviews on this site it would appear that most deliveries go awry, with parcels left in another street, on the side of a road or anywhere but the correct house.
Follow-up · I didn't see the driver at all, since the parcel was left elsewhere, however fortunately the parcel was ok. I've since seen other people's reviews on Amazon regarding "Dragonfly" and it would appear a lot of parcels go to the wrong address. Lately I've been fortunate to have another courier delivery my goods from Amazon, though I suspect most come from Amazon themselves.
Driver was in lane behind building and called me. No access. I told him I can’t open that door, to come around to the front door and use 002. He just drove away because he never came to front door,P.S. this was second time!!! A week apart. two… Read more
days staying home today Dispatch in India told me he would be next week. I was steaming. Ive run out the time . 14 days for Amazon returns . I spent an hour trying to talk to human person in Amazon. I got through and a fellow seemed to have it organized. Then he said ok I will have (intercom) again ) however, he had said intecom inc after I hung up I saw that it was another name for Dragonfly!!!
Follow-up · Much better listening to people in our building re wrong addresses. 1 driver who came to the back lane called. I told him he was on the wrong street. He just left. No delivery's. So many different drivers don't know who it was at that time
Positive reviews
I found this courier service very professional 1. Tracking “on board” and “delivered” were notified in real time, not the delay often found in other courier services. 2. There was also a window given of likely delivery time on the day. 3. The parcel was delivered right to the front door and not just dumped over the gate like others Show details
Dragonfly delivers all our amazon packages. We are the annoying people who have a gated front yard and Dragonfly sees that all of our parcels are securely delivered behind our gates. Additionally, on the days that rain is possible, Dragonfly make the extra effort to walk our parcels to our front door and leave them under cover. And hey this… Read more
would actually be a hassle. It would definitely take them extra time. I would just like to say that I truly appreciate this extra effort!!! Thank you Dragonfly! Jo Wells
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Sometimes, companies aren't sure about my delivery address. Often, they put no effort into fixing that confusion and immediately return it to sender (Aramex). When the Dragonfly driver wasn't sure, he contacted me and arrived shortly after. Amazing work. Very happy with this service. Show details
Negative reviews
amazon/amazon/amazon do you only use dragonlie, ummm, sorry dragonfly because of price. If so, it’s a false economy and by using them you are betraying your customers and importantly your merchants. Again they claim; “Unfortunately, we weren’t able to deliver your Amazon parcel today”. another cut and paste from them. i managed to get 2 other… Read more
packages today. So again they are not truthful. Yet, UPS, DHL, Fedex, CouriersPlease, Aramex and even AusPost never have an issue. Do the right thing, take into account all the 1* reviews on this platform and other review sites and respect those who use the platform not favour those who deliver you the lowest $
The most incompetent company I have ever had the displeasure of dealing with. Do not read supplied instructions and deliver to a random address if there own choosing a week later. Nothing was on time or handled well. This has happened with 4 packages now and unfortunately this is all Amazon will deliver through in this area. Show details
Just terrible customer service. Local driver keeps pretending we weren't home and the package gets sent back. Support Team didn't give a rats when i tried to explain what's happening. Avoid at all costs Show details
Recent reviews
AliExpress are using this beyond useless package losing service. The rocket scientist turned up just after 9pm, gets out of his van for 30 seconds and types "unable to deliver" How is this company making money if rocket scientist have to return 3 times is beyond me. A real service would have it delivered and only used a 3rd of the energy. Show details
I ordered a package from Amazon for my workplace. I have ordered a few packages previously and never had an issue. they are delivered during the day. For some reason Amazon sent the last package using "Dragonfly" who INSIST on attempting to deliver my package at after 7PM, even as late as 9PM. I have told them 3 times (twice via their web site… Read more
and once via their phone "support") that it needs to be delivered before 4PM and they keep attempting to deliver the package way too late in the day, this is the third time they have missed delivery. I tried to change the address and they would not let me change it to my area (the other side of Melbourne). I dont understand why Amazon would outsource their deliveries to such a limited and inflexible service.
Paid for express shipping, took time off work to be home for when the package arrived, expensive bit of electronics so I didnt want it stolen. Dragonfly got the package, forgot to scan the item, and now will deliver it a day later. Wasted my time off, will not be home now to receive the package, fingers crossed it isnt stolen. Useless company. Show details
I bought a lot of stuff from Amazon and lately Amazon used Dragonfly logistics which the service is terrible. There was once the parcel dropped somewhere which was not not my address. Lately, I added del8very instructions after a few complaints to Amazon, but the drivers still left my parcel outside of my house, left in unsafe location, left under rain, etc. I am very disappointed with this logistics services! Show details
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The exact same thing happened again!!?