Dragonfly
834 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
Customer sentiment regarding Dragonfly is overwhelmingly negative, with most users expressing high levels of frustration over unreliable delivery practices. Common pain points include parcels being left in random locations, persistent false claims of failed delivery attempts, and challenges in communicating with support teams to locate missing items. While a small number of customers report positive experiences with fast shipping or polite drivers, the prevailing consensus points to significant systemic issues in last-mile delivery reliability.
I was supposed to receive my package yesterday. I phoned up the customer service number only to be told that it would either be delivered by 9pm, which it wasn't, or it would be delivered the next day, which is today, in which case again it wasn't. I was told that a complaint was filed with the warehouse, and after reading the horror stories and… Read more
reviews on here, I have lost all confidence in these people. There is absolutely zero help at the customer service end; all they seem to do is plicate with words and no actions. I've been home because I am disabled, and we have security cameras. No attempt was made; all I was told was that the driver had taken a photo of the package inside his delivery van and yet made no attempt at delivering my parcel. Just disgusting. How can you trust anyone these days when they let you down this badly?
Absolutely worst courier... EVERYTIME I order from Amazon and get this horrible service my order NEVER ARRIVES. I have made so many complaints to Amazon re this courier and hopefully they work quicker to ditch this crap courier.:( Show details
Dragonfly Couriers - Costing companies their customers. I ordered a fold-up bed on 9 October, and Dragonfly Couriers was responsible for delivering it. On 12 October they emailed to say it would arrive between 11:25am and 3:25pm. At 2:18pm I got another email saying it couldn’t be delivered because the address was wrong. I called customer… Read more
service, and they confirmed my address was correct and told me it would be delivered the next day.
On 13 October exactly the same thing happened: another failed delivery, again blamed on an “incorrect address.” I called customer service again, they again confirmed the address was correct, and they said they’d get back to me the same day. They didn’t.
On 14 October there was still no parcel. When I called a third time, I was told the warehouse had damaged my parcel and that liquid was leaking from it. My parcel was a fold-up bed. There was no liquid in it.
Today, 15 October, Amazon emailed to say my bed is being delivered, and the seller has confirmed the package was not damaged.
So within three days I was given three different explanations, and none of them held up. The address was never wrong, as their own customer service confirmed twice. The parcel wasn’t damaged and couldn’t have been leaking liquid. Rather than admit they had failed to deliver, Dragonfly gave me misleading information and false reasons every time I asked.
I spent three days waiting at home and calling customer service for answers that weren’t true. I’d avoid this courier if you have any choice.
Reviews with attachments
I had my package stolen by the Dragonfly courier driver, I have video camera proof and all they could do was "lodge a formal complaint" for me. Absolutely ridiculous. Now I have to contact the vendor again to be refunded. How can they not be responsible? This is theft! I do not rate them at all. Show details
Disgraceful! Parcel was thrown more than 10 metres and hit my door on the full. Show details
This was an extremely disappointing delivery experience. The driver aggressively threw the package into my yard instead of handling it with care. The items inside contained glass bottles, which could have easily been damaged by such reckless behavior. As a delivery driver, ensuring packages are delivered safely and respectfully is a basic… Read more
responsibility. If you are unable to handle deliveries with the necessary care, patience, and professionalism, then perhaps this is not the right job for you.
- +1
Amazon and their third-party delivery partners, delivery driver for an Amazon order caused physical damage to my property. The most frustrating part hasn't just been the damage, but the complete lack of service afterward. The third-party delivery company is refusing to take responsibility and is "passing the buck" between different people to avoid… Read more
a resolution. Worse yet, Amazon is attempting to distance themselves from the situation because it was a third-party contractor, despite the driver being there to fulfill an Amazon order.
Dragonfly are contracted by Amazon to deliver to the Blue Mountains, NSW. Drivers are lazy and careless. Drivers regularly just drop parcels on the ground inside property boundary, even in the rain with no attempt to deliver to door or even place undercover. Packages have been soaked at times. Our latest proof of delivery is just a photo of the ground. Show details
Time to do a review for Dragonfly. I'm going to start with a positive. They are FAST. Like wow they seem to get them to you so quick. But, and the but is big, they are terrible at delivery. Between Dragonfly and iMile I'm not sure who's worse. The most terrible examples of dump and run I've experience and absolutely no attempt to place the item… Read more
out of weather or in a safe place.. I am very grateful to have people at home most of the time, so I can alert them to the parcels left outside, but half the time they don't even make it down the drive way. Often left in a position where we will reverse over them if not looking, it just gets worse. This video is an example of let just dump it and take off. Didn't even exit the vehicle. Nowhere near the door, or out of site, no attempt or care in the world. I have completed so many feedbacks that I know they don't look at them. All feedback has been bad, and not a single time have I been contacted. Really need Amazon to look at someone else. This one is definitely based on price.
Got the message item was delivered checked not where they said it would be. I stated front door knock on door. To my surprise it was dumped over the back fence. My back gate is locked so they just dumped it. Show details
Live in a condo bldg. Drivers leave blank notices all the time. So with no date and NO recipient name there’s ZERO chance the right person will get their delivery. These blank notices pile up in our lobby as people need to see their name or apartment # !!!!! Show details
What a waste of space Dragonfly is. Supposedly they have attempted delivery five times and I have not been home, it is a shame I work from home and the security cameras have not picked up anything, needed the goods a week ago and they and the seller continue to lie about delivery It is 1830pm and they supposedly have 14 more deliveries until they get to me tonight, what a joke Show details
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One 2 occasions in the last month alone, my parcels have been left at various locations in our apartment block - nowhere near my door. Last deliver I even provided detailed instructions as to where to leave the parcel. I believe it was intentionally left a long way from my door to spite me for reporting them on the previous failed attempt. I am… Read more
hamstrung to have this provider as they are a 3rd party to the provider. I hope to never have them involved in my transaction. As you can see not only is the package NOT near a door, it is actually 1 floor below mine.
On June 19, 2026, at 2:43 PM, Dragonfly reported that a delivery attempt had been made. However, my residence has no gate or fence, and access to the front door is completely unrestricted. At the time of the alleged delivery attempt, I was at home. No driver came to my door, no delivery notification card was left, and I received no phone call,… Read more
text message, GPS record, or photo evidence indicating that any delivery attempt had taken place. I reviewed my security camera footage for the reported time of 2:43 PM, and it clearly shows that no delivery vehicle or courier was present at or near my property. This directly contradicts Dragonfly's claim that a delivery attempt was made. The package was eventually delivered the following evening. Unfortunately, this delay caused the parcel—which was intended to be my grandson's birthday gift—to miss the birthday celebration for which it had been ordered. I am disappointed by the inaccurate delivery status and the lack of evidence supporting the claimed delivery attempt. I hope Dragonfly will improve its delivery processes and ensure that delivery records accurately reflect actual delivery activities.
Absolutely SHOCKING!!!! This Horrible D#mned Company was hired by AMAZON to deliver a parcel today! Their Driver (a) CANNOT Read Simple Instructions like..."Please Open Gate"...even WITH Operating Instructions written ON THE GATE..."Lift Here" &..."Push Here"!!!!! &...(b)...Driver did not even Attempt to open my Already Unlocked Gate. (c) Just… Read more
Didn't even Bother Rocking Up!!! How do I know this...easy...I was working out in the front yard for an hour either side of their so called "attempted delivery"! BTW...when Exactly WAS this SUPPOSED "Attempted Delivery"?? 3:24????...or 3:54????? Will NEVER purchase from ANY company St^pid enough to use these FOOLS! Blind, Incompetent & Obviously have NO arms!!! No Other Excuse for FAILING TO DELIVER!! Called the Call Centre Straight Away...POINTLESS!! Because THEIR Driver Stuffed Up...I have to wait 48-72HOURS for my URGENT Parcel!! Lazy, Incompetent, LYING, Bludgers!!!!!!
Guess the reviews says it all about this company. For my experience, mine was thrown on my bonnet. Didn’t even attempt to walk to the door step. Guess we should stop shopping with Amazon as they have lousy delivery partners. Show details
Latest follow-ups
Dear Dragonfly As you can see from the pictures you sent me, my last delivery was not delivered to door or even left in the letterbox but was placed on the ground between two rubbish bins 10metres up the drive way. As this was not a place anyone… Read more
would look for a delivery it wasn’t noticed by me and the issue of the missing delivery became a dispute between me and Amazon. Consequently, after 26 years, now I have cancelled my Amazon accounts both in Australia and Germany, my Amazon Prime, my Amazon Kindle and Amazon Home subscriptions because they have accused me of dishonesty when the cause was just poor judgement on part of your driver.
Please note that my satisfaction level was good with Amazon in this 26 years EXCEPT when it came to Dragonfly home deliveries in Melbourne. Your drivers NEVER deliver to the door but throw things on the ground on the street next to the letterbox, rendering your promise of a delivery to a secure location meaningless. With the same effort, you could deliver my parcels to the middle of Sanghai and consider it a secure delivery. I have reported my issues over the years to Amazon and to you. Never got a reply.
Amazon and Dragonfly ignored me so let me do the same to you now. I’m ignoring you. You are fired.
Follow-up · Deliveries are left on main road next to post box and never delivered to front door (or any secure location). Since its a semi rural property, front door is 30metres away from street and that proved to be too much of a bother for the Dragonfly drivers. The drivers did alternate and was not the same apart from a few occasions. Additionally and… Read more
Sad dragonfly service – Items simply not delivered. 3 times so far. Never seem to leave Kelowna. Pretty sure they bit off more than they could chew. I'm leaving amazon prime because of your terrible service. Show details
Follow-up · They're doing a wonderful job these days.
Terrible terrible service – 2 days in a row no show, even with delivery instructions stating before 4:30 pm they still try and deliver at 8pm when office closed. Amazon prime ? What for, when this is the service Show details
Follow-up · Dragonfly is a great courier period, ASL absolutely is the worst
Positive reviews
I found this courier service very professional 1. Tracking “on board” and “delivered” were notified in real time, not the delay often found in other courier services. 2. There was also a window given of likely delivery time on the day. 3. The parcel was delivered right to the front door and not just dumped over the gate like others Show details
Dragonfly delivers all our amazon packages. We are the annoying people who have a gated front yard and Dragonfly sees that all of our parcels are securely delivered behind our gates. Additionally, on the days that rain is possible, Dragonfly make the extra effort to walk our parcels to our front door and leave them under cover. And hey this… Read more
would actually be a hassle. It would definitely take them extra time. I would just like to say that I truly appreciate this extra effort!!! Thank you Dragonfly! Jo Wells
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The driver was courteous and very polite.Parcel was delivered in a timely matter to my husband Robert Mercer Show details
Negative reviews
They are nightmare. I am feeling sorry for amazon to handle their deliveries by Dragonfly. They simply don’t deliver your item for ridiculous reasons like they couldn’t find a parking spot. The customer service is rude dismissive and not based in Australia. They are terrible. Show details
Avoid this courier company at all costs! Their customer service team is rude, dismissive, and completely unempathetic. They repeatedly failed to deliver my parcel when they promised, and showed zero interest in resolving the issue. If you are ordering through Amazon or any other retailer, make sure to request that they do not use Dragonfly for delivery. Using another service will save you an enormous amount of time and stress! Show details
So unhelpful. Had our delivery since the 5th. On the 9th I called them and told them that They had it for 4 days and urgently needed my delivery for an event on the tenth. Refused to Help. I Asked if I could pick it up from their depot. They said they need 48 hours notice. I explained the urgency and they didn’t care at all. I asked if they have… Read more
it they said yes it’s here at the depo. I asked if they could guarantee delivery or fast track pick up. Refused to help either way. Did not receive the item in time. Furiously! 10/10 would NOT RECOMMEND.
Recent reviews
I don't know how this company is still operating in Australia their delivery service is just appalling and chat line and call centres are just as bad so as I wait for another delivery from them i look with interest at how many times one parcel can keep getting the same message out for delivery but never arrives. I have decided not to buy from… Read more
Amazon again as they as the seller do not care either.They use the cheapest option its easier to deal with Temu and at least with them my refund is instant and parcels always on time.Since writing this i have now been told my parcel has been delivered and they are all excited until the photo proof shows a completely different property, I have since been given a total refund from Amazon.
Received email stating delivery would be within the hour. 3hrs later an email was received with an attempted delivery notification. No one has attempted the delivery at all. Show details
Another missing delivery from this courier. Tell me, do any couriers actually do their jobs? This parcel was left next door, at unit 42, clearly marked on their PATIO SLIDING GLASS BACK DOOR . However I am in 41, also clearly stated on the parcel from Amazon AND ON MY PATIO DOOR. HOWEVER I GIVE INSTRUCTIONS TO LEAVE IT AT THE FRONT DOOR…. But he… Read more
thought nah, near enough is good enough. So I had to go out in the rain and retrieve it. These businesses really need investigating by Fair Trading. As long as the casual delivery person takes a photo, it’s considered delivered and he gets his per parcel fee. So they don’t care where they leave a parcel. I’m sorry but there is clearly an issue with the people Dragonfly hires as its drivers. Look at the photos. All the same nationality.
I requested parcel to be left on porch behind pillar. Driver left parcel sitting on top mailbox, where anyone passing by on the street could take it. Poor service, wretched driver. Show details
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