Absolute crap service. The Utopia bed we bought for home had a ridge in the middle and we need to sleep uphill. We are looking to get a better bed. All hype and a total waste of money. Utopia is not the premium product they say it is. It is far from it. Absolute rubbish. We also bought 3 King ensembles and 6 single mattresses from Dreamland for… Read more
our new beach-house (over $10 000) only to be told Dreamland don’t deliver down south and we needed to arrange a independent courier company, the likes of which they couldn’t recommend. We found an independent courier company and paid extra cor the delivery which was incredibly frustrating and disappointing. The Manager of the Gepps X didn’t care. It seemed once they had the order, they wiped us off. If we had bought online or used a reputable company such as Snooze, 40 Winks or Harvey Norman this would never have happened. And we have since found out, we would have paid less. Disgraceful.
Dreamland are terrible to deal with. They just don’t care. Avoid them at all cost!
Just had the best delivery guys ever! Eddie and Stretch did an amazing job, not only assembling our electrics mattress and base but also assisted in storing the slats removed under our bed to keep it all together. Very impressed with the service and couldn’t recommend it more! Show details
Very poor service, incomplete delivery, and rude staff — extremely disappointing experience We purchased a bed from Dreamland at Jeb’s Cross around 20 December, and at the time of payment we were clearly told that delivery would be on 29 December. The bed was not delivered on the promised date and only arrived around 5 January. On the same day… Read more
of delivery, we arranged professional assembling from recommendation of dreamland. During assembling, it was discovered that essential parts were missing — specifically the brackets — making the bed unusable. We immediately contacted the store and were told to email. We emailed as instructed, followed up, and also called the store on 2 days — both my husband and I called — and received no meaningful response or resolution. Staff repeatedly said “we don’t know” and pushed responsibility onto the manufacturer, even though we purchased the product from Dreamland, not the manufacturer. One staff member even responded in a taunting and dismissive manner when we explained that family were coming to stay and we urgently needed the bed — which was very unprofessional and upsetting. When I asked to speak to someone more senior, I was transferred to the manager, who spoke over me continuously and did not allow me to explain the situation properly. The interaction was humiliating, dismissive, and lacked any basic customer care. He also mentioned that he is frustrated.
As of today: • We have a bed that cannot be used • We have no confirmation of when missing parts will be sent • We have received no proper follow-up • And we have been treated with disrespect and indifference
This experience has been extremely disappointing from start to finish — delayed delivery, incomplete product, poor communication, and rude customer service.
I would not recommend Dreamland Jeb’s Cross based on this experience and will not purchase from them again.
Reviews with attachments
I bought a SleepMaker mattress and base from Dreamland in 2019. It came with a "10-year warranty" — proudly advertised by the store. But when the mattress developed a visible sag and started giving me daily back and neck pain, I learned what that promise really meant: nothing. Dreamland’s response? “Contact the manufacturer.” That’s it. No… Read more
assistance, no responsibility. They were copied in all emails and knew what was happening, but did nothing — just pushed me into a long, exhausting claims process with the manufacturer, who predictably came back with excuses.
Let’s be real: Dreamland knows the product is flawed. They take your money, advertise a 10-year warranty to get you over the line, and then disappear. The entire process feels like it’s designed to wear you down until you give up and throw the mattress out yourself.
Friendly and helpful when you're buying — but when something goes wrong, you're completely on your own. No support, no accountability, no care for your health or the money you spent.
If you're reading this and considering buying from Dreamland, think twice. A store that hides behind the manufacturer the moment a problem arises is not a store that deserves your trust.
Dreamland?…more like a $3000 nightmare! – Dreamland? More like a $3000 nightmare ! Never never never ever again! Three months of hell due to trying to get Help for a faulty UNSLEEPABLE mattress… Once you’re out of the store, you are a nothing! They close in on you and you are irrelevant. And as for help from [Name Removed] the state manager? Don’t kid yourself. Should be ashamed. Save… Read more
your money, save your sanity give this company and these people the widest birth possible. Did I say never ever ever again?
Tell them they're dreaming! – Not impressed by the quality of mattress purchased from Dreamland even though it was meant to be top of the range and cost over $2000. We slept on it once and I was basically rolling out of the bed. We told Dreamland that there was something wrong with the mattress and we asked to swap it. They said that since we had slept on it they couldn't swap… Read more
it. They arranged for the manufacturer to come and assess it and he, a man that had been doing this for 20 years+ said it was definitely on the slant (not made correctly) and had a real problem. They said that it couldn't be replaced with a new mattress but had to be repaired which I thought was ludicrous. They brought in a "loan mattress" (which I assumed had been slept on by others anyway??) and took ours to repair. We were told that if they pulled the mattress apart and found nothing wrong that we would be up for the cost even though their "expert" had all ready said that it was DEFINITELY faulty!! We got the mattress back and it wasn't much better. I complained to Dreamland and they said that they cant do anything. I said that I purchased the mattress from Dreamland and paid the money to Dreamland so they needed to do something. They did nothing! We have now gone and bought a Koala mattress which was perfect the first night we slept on it. I am not sure what we can do with the old mattress as it is no good to sleep on! If someone tells you to get a mattress from Dreamland, tell them they're dreaming! What a nightmare, no accountability and very poor service. I will never go back or recommend Dreamland to anyone.
Positive reviews
My husband and I went to Dreamland to replace our mattress. The people there were very thoughtful. The salesperson went out of his way to assist us with our requirements. We selected the Luftstrom Cooltech. We were told it would be 2 weeks wait which was OK and that we would be advised on the day of the approx delivery time. Sure enough, we had… Read more
the call to organise the day of delivery and then were advised of the time on the day. The service was exceptional from the time we walked into the store to the time that the delivery people left. Everyone was happy and helpful. BUT THE BED - it is absolutely great. Thankyou DREAMLAND. We have no hesitation in recommending your product.
I had to get an mattress for an electric bed. Due to a mix up with my OT, I couldn't get the type of bed I needed. The staff understood, but went above and beyond to help with a special mattress, cover and deep sheets. Service was always friendly.
Great designs – Dreamland bedding has some new and unique designs. We bought Millennium style bed from their Geppscross store. We are satisfied with the product. But one feedback that assembling could have been made easier. Too many pieces and complexity of design. Besides, there were issues of alignment.Wooden flat pieces (with round holes -on which mattress is… Read more
placed) doesn't get levelled foundation after everything is set up. Also, big screws to join bed-head were pain in the.... never got strong joint even after everything is done.
Negative reviews
Terrible mattress cheap as bed base $1300 you think would be decent no poor quality had cheaper matress with more comfort. The mattress lumpy very disappointed avoid buying there products. Feel ripped off and was. Show details
I was very satisfied when buying an electric bed and mattress until it was delivered and told I had to install, I'm 71 and live on my own. At no time did the sales person tell me I'd be doing the install, in fact I asked would someone show me how to operate it and was told yes when the guy's put it together they will show you. I rang Gepps Cross… Read more
and was told they would get sales person to call me back in a half hour, I'm still waiting. So Dreamland I would have come back but you have lost a customer and I will not recommend you to anyone.
Poorest quality, you won't get what you have tested in shop. Go elsewhere – We bought a top of the range pillow top mattress from Dreamland Mount Barker SA three years ago and it's been nothing but terrible from day one. The mattress was clearly not the one we had been sold, far too soft to the point of being defective. The nice man who sold us the mattress turned into quite a nasty sarcastic man once we had an issue.… Read more
They finally sent out an expert after a few weeks of gaslighting, and the mattress was found to have been made incorrectly. A replacement was ordered but in the meanwhile it was suggested we "sleep on the floor" if we were that unhappy.!! After about six months the replacement mattress started to sag terribly, and now three years on has to be replaced. Do not buy a mattress from Mount Barker Dreamland. Awful experience with a sub standard low quality product. Not what I thought I was buying and what we got was not what we tested in store..We were bullied when trying to resolve their manufacturing error. Waste of money and no care once we had paid.
Find out how Dreamland Bedding and Bedroom compares to other Furniture Shops
Know better, choose better.
Recent reviews
Is Utopia Mattress code for back pain – We have the unfortunate privilege of owning a Utopia Mattress. It was promoted as having good support; it started to sag almost immediately. It was sent back for a warranty repair with no noticeable improvement and a now bad stitching job on the underside. Warranty conditions are not listed on the web site and only given to us after we attempted… Read more
to claim.
The bed base requirements were met with our bed but interestingly, the base that they sell for the mattress according to the sales staff, will not meet their own warranty conditions! Had to take photos and measure the amount of sag and then transport it to their store. If they decided it was not faulty we were to be charged for the work. They reworked the mattress and it was returned with no noticeable improvement.
I have just put a 350 dollar eBay vacuum packed mattress in its place, it is a vast improvement at about ¼ the cost. I personally recommend not wasting your money on the Utopia mattress. The next challenge will be to see how quickly consumer affairs can educate them on their inappropriate warranty conditions and explain to them the conditions can not override Australian consumer law. The product is in my opinion unfit for purpose and as such a full refund is their only course of action. Let’s see how we go.
Fantastic service – My husband had a really bad fall just prior to the delivery of our mattress ensemble and I asked If the delivery could be assembled for us please. The manager at Gepps Cross happily obliged and our delivery guys Eddie and Stretch removed our old bed , assembled the new ensemble and placed the mattress on top and moved it into position. They… Read more
even moved our bed side cupboards back into position. This was all done with a happy chat and smile. I thought that the sales department were lovely, but it is certainly a whole package when you shop at Gepps Cross store. Thankyou to everyone concerned for making our purchase a really enjoyable experience. Top marks. 10 out of 10
Glad to support an Aussie business – Great sales service by John at Gepps Cross, followed up by great delivery service by Stretch and Nick. Glad to have supported a quality Aussie business. Show details
Amazing service and product – We had great service with Brennan. Nothing was too much trouble his expertise was amazing. Mattress arrived in time and we and the dog love the bed. Great job thanks so much will recommend you Show details
Great Service – So refreshing to get such great service from a store, Bed came in the time I was told. Delivery guys were also great. Will be recommending to my friends. Show details
Happy customer – Fantastic service from the staff at Gepps Cross, made choosing a mattress a lot easier. Highly recommend. Will definitely be back in the future. Show details
Upsold and then have only had back issues since – I went to Dreamland Marion to buy a new mattress. I told the sales woman that my old mattress was a pillow top and it provided no support and I wanted something firmer and with good support. She told me firmness didn’t mean it would help with my back. She showed me a range of mattresses and upsold me to the “medium” one, saying they both offered… Read more
the same level of support and that it didn’t matter, just pick whichever feels more comfortable. Of course naturally more cushioning felt more comfortable so I went with the pricier one with more cushioning. Since having the mattress I have had nothing but worsening back pains. I called them after a couple of weeks and they told me I needed to “break in” the mattress for at least a month. I waited about 2 months more and my back was not getting any better, worse if anything. Since then they’ve said I have to go through the sealy warranty and they have nothing to do with it. The warranty request has been put in and so far I haven’t heard anything….
Great service – I bought a bedroom suite from Dreamland at Gepps Cross S.A. Happy with the store but must say delivery people were wonderful , helpful ,polite and friendly. I have never had such great delivery service and want to give a 10/10 for the delivery men. Show details
Unsatisfied customer, wouldn’t recommend business – Unfortunately I’m very unsatisfied an dissapointment in dreamland Geppscross . Purchased a mattress sales guy ordered us wrong mattress in what he wanted to sell to us unknowingly to us waited 3 week to find out not the one we wanted contacted then had to ring was told store it an would have right one delivered either yesterday, today , or… Read more
tomorrow to find out today I have to wait till another week for delivery an store original mattress which is not covered in plastic an up against my wall in house , very disappointed in their service an unprofessional service . If I could get a full refund I would instantly an take my business else where would not recommend
Find out how Dreamland Bedding and Bedroom compares to other Furniture Shops
Know better, choose better.
Sandra at the Marion, South Australia Store – I just want to say our BIGGEST THANKYOU for Sandra, at the Marion store for all her assistance whilst we found my special needs uncle a new bed and then because of her incredibly knowledgeable and caring nature my grandfather a new electric bed to suit his aging body. We came into the Marion store after visiting a few other places [with not even… Read more
a hello, or can we help] and came across Sandra, straight from the get go she was so helpful and asked all the right questions. With my uncles he needed special requirements and Sandra helped us and even suggested options we weren't aware of which helps with his day to day. When we returned a month later for Grandpa there Sandra was smile in tow ready to help grandpa find the bed he needed. He is vision impaired and struggling to get out of a lower bed, she helped him through the large display of beds to find the one that helped him with his vision impaired limitations with controls and then the softness his body will relish and also the height. My grandfather and I after both trips felt really heard and understood so intern we ordered. My uncles bed is a success and the bed fits perfectly with his other furniture and is incredible well made out of Mount Gambier and my Grandfathers gets delivered Thursday this week. Once again, if you need the knowledge and care then I recommend the trip down to Dreamland Marion and ask for Sandra. She really is the bees knees in customer service with a hug of empathy and understanding. Thanks again, Lisa
Good Service – Store staff were great and helpful! Price of mattress was brilliant. Walked out very happy, but the icing on the cake - the delivery guys! Pleasant, polite, caring and any other good things you need to say about them! Show details
Great service by all concerned – Congratulations to dreamland gx. Great service by all. Not hassled by our indecision at all. Knowledgeable on their products, great choice of suites to go with our purchased mattress. Esp happy to see traditional suites as well as more modern. All arrived by great delivery guys...on time! All items well packaged and boxed. Found a sticker on… Read more
our old suite and mattress dated 2006 so hope this set has this longevity.....it certainly looks and feels beautiful.
Disgusting – Dreamland have NO Customer Service Whatsoever. Even the owner in the Warehouse has no idea how to treat customers. I will NEVER visit their store again. Wish I had never visited this store and bought a king single bed in the first place. Show details
Amazing customer service – The staff at Gepps Cross were extremely understanding and amazing at working with us through a mattress exchange, after we purchased a mattress that was unsuitable for us. Highly recommended! Show details
Delivery times affected by Covid 19 for some mattresses currently – Dreamland service in store was very attentive and a high quality, mattress of choice was selected. However unfortunately, please be aware some mattresses in Dreamland Adelaide stores are sourced from interstate. Any two to three week delivery time frame offered at the point of SALE, currently during the Covid Pandemic, could possibly be misleading… Read more
for some brands/ sizes of mattresses. Be aware that with a 2 to 3 week delivery promise, you may be told later, after your payment in full, that you will not be given a refund and it could be many months or much longer before you receive the mattress. The store will offer the opportunity for you to choose a different mattress.
Great product and service – Went to the local Harvey Norman and were not impressed with the beds offered...walked around the corner and went into Dreamland Bedding at Noarlunga...we were shown a comprehensive range of beds after a discussion with the sales lady Belinda ( later found out she is one of the owners)... I decided on a Lloyd and Penfield luxury and received a call… Read more
4 days ahead of the specified time to let me know the item had arrived and agreed on a delivery time. The friendly driver arrived on time and installed within 5 minutes...highly recommend this outlet...not pushy and certainly know what they are selling.
Utopia Aetreum plush mattress worst mattress ever – Absolutely the worst mattress I’ve ever bought. Thought I was getting top of the range and instead got the most uncomfortable mattress, with sagging and a lump in the middle and trying to get a replacement mattress is impossible. It got repaired only to come back with the same issue of sagging and a lump in the middle. Save you money and do not buy a Slumbercare made mattress Show details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.