Don't waste your time or money – Your service has been appalling your tech that showed up on the day showed up with a child and once arrived realised he left hoses at the last job. Still came up to look at the job and said he didn't think he could do the couch I repeatedly said it was just really dirty ( that's why we wanted it cleaned). I straight away sent through the… Read more
pictures as requested by the office only to hear nothing from the company for over 48 hours and now getting a updated quote adding $100 (i have a normal suede couch). In that 48 hours I hired a machine cleaned my couch very easily i will add and other things in my house. All for less then $100 don't waste your time or money with this company.
Really Great Job – Luke arrived early and got out the stains we pointed out. Gave some great maintenance advice and the carpets, rug and lounge look terrific. Great price - Great result!! Show reply
APPALLING – Actual facts and have messages to prove it ... Requested a booking and was given the option of 8am this morning. Advised them it had to be 8am sharp as I had early commitments. 8.10am no one had turned up. Sent message in FB and got no reply. Called them and a lady [Name Removed] took my details. Gave her the Booking number they emailed me.… Read more
8.15am still no one has arrived yet. 8.17am the carpet cleaner guy calls me and tells me he actually can't do 8am but can start at 9am.. I told him I was booked for 8am and wasn't able to take the day off work so he could turn up one hour later. He said to cancel it and book a later time... ABSOLUTELY APPALLING
Hi Daisy, sorry for the mix up with… Read more (+1 reply)
Positive reviews
No hanging about waiting, done in a jiff! – Came as promised, set up no fuss, work done in a professional manner to my satisfaction and my wife (and believe me that's a tall order!!) Friendly and good moving the furniture. Definitely not expensive. I would highly recommend them to all. Work done by Luke Stachnick, thank's mate Show reply
Wonderful outcome – Drymaster Sunshine Coast. Luke did an exceptional job cleaning our much loved 13 year old fabric sofa which unexpectedly showed slight signs of mould. The transformation was amazing and Luke added fabric protection after the clean. Price was well below what we expected and will definitely use his services again in the future. Show reply
Wyatt was fantastic! Amazing job! 5☆ – Absolutely fantastic. I'm thrilled with the result and this guy's dedication to making sure a top shelf job was done. I am extremely happy with the work done. 5☆ ! WILL BE BACK Show reply
Negative reviews
Appalling – Appalling job. Just went and looked at their handy work and they may as well have not bothered. Real estate aren't happy and I can see why. Doesn't even look like it's been cleaned and it smells to high heaven. It's now going to cost me my bond. Their 7 day if you're unhappy we will go back and reclean it is absolute nonsense because all they said… Read more
is the real estate can't make you clean the carpets. Even after being given my real estates number to make contact they haven't.
Hi Kellie, the job was not appalling… Read more (+1 reply)
Terrible – We had our new house cleaned before we moved our furniture. Drymaster assured us that the carpets would be cleaned and dry within approx 4 hours, the carpet on the stairs and in our large spare bedroom was wet for 3 days and Drymaster Brisbane North told us that he had a problem with his machine as it wouldn't remove the wet properly. We've tried… Read more
calling and have left messages to no avail, we called the head office and spoke to an operator their but still no response. The bedroom & stairs carpet has had an odd smell since this cleaning was done.
We will be getting this carpet recleaned though another supplier.
Terrible service and very poor workmanship.
Expensive, didn't do job properly, poor customer service
From Drymaster Management; Hi Richard,… Read more (+1 reply)
No Show – We telephoned and left a message for them to call us back ragarding a quote. No one returned our call so we telephoned again and left another message. This time we did speak to the carpet cleaner and made an appointment for the quote to be done. No one turned up at appointed time, and no telephone call. Wasted a lot of time on the phone, then again waiting for them to arrive and they never did
Hi Tracey, i apologize for this mistake… Read more
Recent reviews
Dry master Sunshine Coast - Highly recommend, Exceptional service – Luke gave 30 mins notice before arriving at booked time, friendly, efficient, really happy with mattress clean. Rug clean very good except for couple small spots but I will get these sorted at next clean. Overall easy to book, exceptional cleaning,customer service and great price from a local. Show reply
Best Carpet Clean Ever – After a couple of bad experiences, our faith has been restored. Luke was professional and efficient. Our carpets look amazing. Great job, great price. We are so happy with the service. Thank you Drymaster. Show reply
Fantastic Service – We received excellent service. They turned up on time and did a fantastic job cleaning the carpets. The carpet cleaner was very professional and explained clearly what he was doing. I would definitely use the company again. Show reply
Find out how Drymaster Carpet Cleaning QLD, Brisbane compares to other Carpet Cleaning Services
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Fantastic from start to finish – It started with Luke phoning to say he'd arrive in 30 minutes which was ahead of schedule- great! I'd booked on-line for a 1-bedroom apartment and 2 seat sofa clean. Luke soon realised it really was 1 bedroom only, no carpet elsewhere so adjusted the quote accordingly. Within an hour my sofa and carpet were clean and practically dry. I'm… Read more · 1
delighted with the professional service and would recommend Luke & Drymaster to everyone. Will definitely book again next year.
Fantastic job on time – I had my carpets and 2 lounges done this morning. We had a stain on the carpet and the very polite gentleman was able to get it out. He rang to say he was on his way and would be approximately 20 mins. excellent Experience. Will definitely will be recommending them. Show reply
Made my carpets and furniture new again – John the carpet cleaner arrived on time. He was friendly and really knew his business. He cleaned my coach, carpets and upstairs carpet and it all looked new again. I would highly recommend their services. Show reply
Excellent job, professional service – We had the carpet at our 5 bedroom home cleaned, as well as 2 wool blend rugs. Luke arrived on time, explained the process and went to work. He moved small items of furniture, pointed out stained areas for treatment and left the house clean and tidy. Very happy with the result. Show reply
Professional, efficient, effective clean – Used Drymaster after a friend’s recommendation and I was very satisfied with the job. Luke notified when 30 mins away, was on time, confirmed the quoted price when he saw the couches, and did a great job with the clean. He was also conscientious of where the wet rug was left to dry. Very professional. Thanks!
Very Happy with Service – Great service.prompt delivery of service.friendly experienced staff. I was impressed with the serviceperson to be on time and finished the carpet in a timely manner also left the room smelling great, clean and tidy. Will recommend to others. Show reply
Great service – John arrived on time and suggested the best method of cleaning for our wool carpets. He was courteous, efficient and did a great job. I would recommend them to anyone needing a carpet cleaning treatment. Show reply
Great service. Good advice – Thanks John for your help today. Polite, really well presented, engaging to talk to. Gave us good advice and options, with no pressure on outcomes. Definitely recommend for the future. Show reply
Thorough and Friendly – John arrived on time, understood our problem immediately and got to it. The service was friendly and efficient. The results were better than we'd hoped for. We'll use Drymaster again for sure! Show reply
Find out how Drymaster Carpet Cleaning QLD, Brisbane compares to other Carpet Cleaning Services
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Happy with clean – Overall, I was happy with the clean. Old stains were removed or lightened to the point where they are almost invisible. (The carpet is light-coloured and 12 years old.) Carpets feel and smell clean. I did a thorough vacuum beforehand and that seems to have made all the difference to removing dust from the carpets. The steam clean removed most… Read more · 1
residual dust. (I vacuumed again once the carpet was dry.) There was a problem with one stain re-appearing, and John returned the next day to assist. Customer service is what I expect, better than many businesses today.
Amazing! – We had John and he was amazing, not only was he friendly but his clean was perfect. Will definitely be using John again for our cleans. Thank you again John! Show reply
Great service – John was very quick, professional and the price was competitive! Was able to come much quicker than major competitor and I didnt have to speak to a call centre. I wouldnt hesitate to book again Show reply
Fantastic Professional service and Job – The booking was very easy and John turned up on time with a smile on his face. He was professional polite and friendly. I had my white fabric sofa cleaned which had a bad red wine stain on the armrest and one of the cushions. John made it look like brand new and the deodoriser made it smell so fresh. I also had my rug cleaned, which was quite grubby and it came up really well. I highly recommend John and Drymaster carpet cleaning Brisbane, QLD Show reply
Hands down, the best carpet cleaners! – The service here is great. We had John come to clean our carpets and everything turned out perfectly - He was early, affable and a professional. So much better than we expected! If you're looking at another carpet cleaning company, DON'T!, choose Drymaster Carpet Cleaning, because they are perfect. Will be recommending them to everyone I know and undoubtedly will be using them for future cleans. Show reply
Great clean – Did an amazing job on our rug removing dog wee- cleaned and sanitised both sides and the rug looks and smells amazing. Really thorough job. Friendly staff - recommend their service. Show reply
Carpet Cleaning – Thanks - it was easy to secure your services on line. Thanks to John for arriving as agreed and quick efficient and friendly service. The carpets still smell nice the day after. Show reply
Great experience – Lovely experience dealing with Mark, Luke and the team. I work at a Display Home, and they were able to accommodate us by coming in earlier before we opened. The lounges were almost dry when complete, and Luke finished 3 lounge sets (13 seats) in 2hrs! Our white lounges, which see high traffic of people/kids/shoes were very well cleaned. A positive experience overall. Thank you. Would highly recommend.
Fantastic job! Lounge and rug looked amazing afterwards – Highly recommend. My lounge and rug look like new again. Booking was simple and easy. On time, friendly and job done to exceptional standard. Thank you very much, will definitely use again.
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Hi Vanessa, you did not waste any money… Read more