Drymaster Carpet Cleaning VIC, Melbourne

Drymaster Carpet Cleaning VIC, Melbourne

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Drymaster Carpet Cleaning VIC, Melbourne
4.2

57 reviews

PositivevsNegative
81% · 4610 · 18%

Rates and Fees
3.7
Job Satisfaction
3.7
Timeliness
3.7

Reviews

57 reviews
furious consumer
furious consumer5 posts
  VIC, Melbourne

Misrepresentation is a breach of the trade practices act 1975

I was quoted 255$. Them the operator measured up the rooms and added an extra 144$ to the quote based on 5$ m2 . Neither the estimate nor the additional sum took into consideration the furniture including beds, wardrobes, couches etc. 400$ to steam clean a small single fronted un renovated cottage is ridiculously expensive. I’ve paid more than 225$ a year ago. This business uses misrepresentation to get the business then tries to extort additional money out of the customer
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Eliza
Eliza
  VIC, Melbourne

Great service

Great service and communication. Couch came out cleaner than expected. Guy was very professional and provided after care advice. Show reply
Karen
KarenGreater Melbourne (Inner), VIC
  VIC, Melbourne

Fantastic Cleaning

Amila did a fantastic job of steam cleaning our lounges. Very meticulous with the work and took lots of care generally. I will definitely use Drymaster again when my carpets are due to be cleaned.
Very happy with the outcome. Show reply
Courtney
CourtneyGreater Melbourne (Metropolitan), VIC3 posts
  VIC, Melbourne

Amazing service

Could not be happier with the service I received from Sharyn. She did an amazing job putting us onto the right people to get the best results. Can not thank her enough. Show reply
Frustrated customer
Frustrated customer4 posts
  VIC, Melbourne

East Bentleigh Crew

Job done to my satisfaction, however one of the cleaners asked to use the toilet. When they left, I noticed that the toilet was running and the cistern was lifted up. $450 later to fix the toilet, I told drymaster and they refuse to acknowledge that they used the bathroom. I am 84 years old and in stage 4 of lockdown and live on my own. No body else could have possibly used the toilet. As it is ceramic it is too heavy for me to lift up. It’s my word against theirs. They refuse to help pay for the bill and basically called me a liar. This is not about the job being done but the customer service following this.
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Tara
TaraGreater Melbourne (Outer), VIC2 posts
  VIC, Melbourne

Made a stressful time much easier

The team were super helpful as the landlords tried to get us to pay for new carpet due to the ‘dog urine smell’ but the team at drymaster saves the day and did a tremendous job and we got our full bond back. Show reply
Jane
Jane
  VIC, Melbourne

Great job!

I needed two large couches, ten dining chairs and a rug steam cleaned - most of which had never been cleaned before. The price I was quoted was reasonable and did not change. Accepted credit card or cash. Josh and his colleague were great communicating with arrival time in the lead up and arrived ready to go. They did a great job, cleaned up as they went and the difference cleaning made to my furnishings was incredible. Would highly recommend this service.
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Shr
ShrVictoria
  VIC, Melbourne

Great job well done!

We needed some cleaning and deodorizing of our carpets on the stairs and the hall from pets. The fellas were running a little late but contacted me before the appointment and that was great. They did a great job of the carpets and i also asked if they could do our rug, and that came up beautiful.
The boys were very polite and respectful, did their jobs in good time and were friendly! a good experience and i will use them again!  Show reply
Doreen
DoreenGreater Melbourne (Metropolitan), VIC2 posts
  VIC, Melbourne

Very helpful and efficient

Came on time and did a great job. Sam explained everything and I would highly recommend him and would definitely use him again Thank you for doing a good job Show reply
Karen E. Burnett
Karen E. BurnettGreater Melbourne (Outer), VIC3 posts
  VIC, Melbourne

Excellent Service by Karen on 15 Nov 2019

I would highly recommend Drymaster to everyone. We had Sam and he was excellent, very punctual and professional. The carpets look fantastic and the stains were removed. I certainly will use this company again. Thank you Sam for your expertise. Show reply
Daniel
DanielVictoria
  Fair Incentive Verified VIC, Melbourne

Great Service

The service here is great. We had Sam come to clean our carpets and everything turned out wonderful- so much better than we expected, we will definitely use this company again. Thank you so much Show reply
Ruby H.
Ruby H.Greater Melbourne (Inner), VIC2 posts
  Verified VIC, Melbourne

Josh was excellent, great manners

The service was exactly as described on the tin. Josh was professional, polite and helpful. They just got in and got it done, it was fantastic. They were 30mins late but I'm not bothered, the carpets look great and they were just really nice to deal with. Great customer service and great manners make ALL the difference. Would definitely use this service again. Show reply
lizzy
lizzy2 posts
  VIC, Melbourne

Great result

Sam was very prompt, polite & efficient. I had my leather lounge suite cleaned and it looks fantastic. My spare bedroom carpet had several stains on it was steamed cleaned and now looks like new!
Would not hesitate to recommend Drymaster and will definately use again
Really easy and good company to deal with Show reply
Maria
MariaGreater Melbourne (Inner), VIC2 posts
  VIC, Melbourne

Fantastic Job!

They cleaned our stairs back to brand new! didn't think they would come up that well but the guy did a fantastic job. Highly recommend them. Great to deal with. Show reply
Gibbo
Gibbo2 posts
  VIC, Melbourne

good job

Had our fabric sofa and a floor rug steam cleaned by Josh and crew. They communicated well to let me know they would be 15 mins late in arriving and were very polite. The work done was reasonable and the couch was much cleaner, having spent about 1.5 hours to do all the work. There was no attempt to clean up after themselves (we were left with a pile of wet towels and dust/dirt/lint/fluff on the floors). The job cost $20 more than originally quoted. Overall, I am reasonably happy with the work but I have had better results with other services in the past (as well as several worse results when using others). Show reply

Questions & Answers

Janice S.
Janice S. · VIC, Melbourne

What type of dry-cleaning products and machines do you use?

Drymaster Carpet Cleaning
Drymaster Carpet Cleaning   DM   

Hi Janice we use Actichem: external link 

Moira
Moira · VIC, Melbourne

I have a fabric two seater and two half seater
sofa as well as a large 100% wool mat
Approx how much would it cost to clean?

Jill
Jill  

Sorry you would have to ask the company

Drymaster Carpet Cleaning
Drymaster Carpet Cleaning   DM   

2 seater = $70.00 + 2.5 seater = $87.50. Rug cleaning is $6.50 per m2. Our minimum charge is $117.00 total.

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