Product was rubbish. I told customer service I wasn’t happy. I don’t know how many reply emails I got saying it’s being forwarded to someone else. I had about a dozen replies from a dozen different people. The resolution kept changing and I ended up with no resolution at all because they took it back.
They don’t listen to what you’ve said, no matter how many times you say it, or how clearly. They avoid the issue and say they can’t help.

I bought two ergonomic pink chairs. One is perfect. The other one has an issue with the chair not being able to stay elevated and I had to lift the seat up multiple times a day. I asked for a replacement and they wanted to replace the gas chamber. It took so long to come to me, due to having to lift the chair up all the time it cracked the three wheels which I reported. Instead of replacing the faulty product, i had 4 parts delivered and i needed to replace myself. The gas chamber is so locked in the chair it can not come out. I got told I nee...

Poor quality, pictures and actual product varied, item not fit for use and have gone through several days and countless emails without a satisfactory resolution. They will avoid honouring at all costs, and ignore consumers rights for purchases online.
Wish I had done more research about this company first.. I see a lot of consistent feedback, so I’m glad I’m not the only one.

Don't do it. The product (which was delivered one week late) had been haphazardly shoved into the box. The product and packaging was dirty and greasy and made an absolute mess of our new apartment. Every single piece had damage. I contacted customer service who asked for photos. We sent them photos and asked for a refund. They asked us to assemble it and requested more photos and would only offer to replace the damaged parts. They refuse to give us a refund. Do yourself a favour and shop at Ikea.

Very disappointed
No response to enquires
Poor quality
Bought shoe rack -part missing -no response to emails
Clothes rail broke in first 6 months

The item was not as advertised. And it did not operate as we understood the description. We could not agree so I am out of pocket $140. I will be lodging a complaint with both Fair Trading QLD and the ACCC about my experience with this company.

Bought a desk for home working from Dshop. When it arrived it wasn’t sturdy and was very wobbley so we asked their customer service if we could return it. We were asked for photos and videos to prove this, which we supplied, only for them to say the desk was only suitable for hard surfaces and not carpets and for us to use it on that. No where on the product did it state it was only suitable for hard surfaces. We asked to send it back but then said that constitutes a “change of mind” (we hadn’t changed our mind it was just not as advertised) and therefore it would be subject to not only covering return postage and packaging but also a $40 “inspection fee”. Never shop with them!

Purchased a faulty product (which sat in transport for 2 weeks). Happily provided a video which showed it clearly didnt work. They wanted to collect it and if it wasnt found faulty, I was told i am to pay investigation and courier fees. Was told a courier would collect on a particular day between 8am & 6pm which was an inconvenience on my 1 day off. Courier didnt turn up because the booking hadnt been processed by dshop correctly. Communication at that point was terrible, and the courier company was clearly made to do the communicating from tha...

I bought a plant stand, when it arrived it was missing the correct part and couldn't be assembled, I contacted them and customer service was extremely slow and takes 1-2 weeks to reply to each email, they kept accusing my of lying and resending me the instructions. I eventually got a refund through paypal but the whole process took almost 5 months - so glad I paid with paypal otherwise I never would've got my money back.

Buyer beware dshop are worms in business, selling crap that breaks and when you ask for a refund they send you an email a week wasting your time - delay delay delay - no refund for the crap purchased! - paypal dispute open. I wonder if I will get my money back ???

Well I should have checked the reviews because yep same thing. Foot a completely dysfunctional office chair and I am still trying to get my money back. Just keep asking for more information photos all the while ignoring the defects. I will not be giving up, need to find who to report this totally unscrupulous company too. STAY AWAY, peeps

I purchased a shoe cabinet, paid $200 and received damaged stuff with low quality that was not as expected as shown in advertise. So I asked them to get a full refund but they refused and insisted me to have a replacement. They have loaded 5 high star review and blocked the advertise for writing any new reviews.
Its completely unfair business to sell their products.

The outdoor setting is exactly as shown in the images on the DShop website. Just perfect for a small outdoor space, compact and easy to store when not in use.

I have made couple of purchases and found there website has a lot of vareity and always very prompt service, good communication and dispacth of the goods.

Easy to find. Arrived as stated Product packed well and works as described . Just what I wanted/needed. Thank you very much

Had problem with first item but was replaced with the least amount of fuss. New item working with no problem/

Please do not buy from them. The customer experience is the worst I've ever had. The cabinet I bought did not come with instructions to assemble. They could not provide instructions and refused to give me a refund. I lodged a complaint with Fair Trading and then with NCAT and then threat with court actions before they sent me my refund. It took 9 months for them to send my refund. Speechless!
I can only dream of the day when the government will create laws specifically to protect consumers from stores like DShop.

I purchased a shoe cabinet 2 weeks ago, I received it faults and broken with a torn paper( catalog) , from that day I am trying to contact and ask for a refund. They refused to paying me back, while in their policy it is written when the item is faulty you can get a full refund.

Don’t ever purchase from these frauds. I ordered a rug and what I received was different colour. False advertising! Spoke to customer service who couldn’t see what the problem was. Asked for a refund and they wouldn’t give it. Don’t order from these fools.

They have a postage option thats $3 and the next option says $17 dollars hunter express.
So one would assume a tinny set of mg scales would come express posted for that extra money.
But no its not express it road freight. And there product was double what they were selling for on eBay. Stay away from these people. They dont even want to give my money back.