DTDC Australia

I have made a booking with DTDC who were using Hunter Express. They failed to pick up my package on Friday and I have tried contacting them several times. I keep getting promised via the chat system that they will email me to fix this but I don’t get any email from them, it’s been 5 days since it was meant to be picked up. The worst customer… Read more

service ever and deliberately make it difficult to contact them or get a status updates Avoid like the plague.

I made a booking with them i forgotely packed perfume in it and there is some toys for baby with unremovable battery if whole world is selling this toys its not my fault moreover, i agree with that mistake and willing to pay what they are saying i just asked them if australia depot is giving me fine please send me a copy of written documentation… Read more

where they are asking me that money and I'll directly send them they refused to give me those documents and i alredy mail the Australian depot they are saying we didn't have any parcel with this package number which i got from DTDC more then worst service oly one thing they are sayoing you have to pay for this if you didn't send me original documents from Australia depot why would i pay.

DTDC Australia courier service is the worst. They don’t even deserve a rating in the first place. The customer service is awful and pathetic. My parcel has been routed to Adelaide instead of being delivered to Brisbane. They clearly know they have stuffed it up and don’t want to take responsibility and say they have handed it over to the local… Read more

courier service which doesn’t even have a contact number to start with and there is no way for me to contact the local service (who are worst than DTDC Australia). Please be very mindful and do your research before making any business transaction with DTDC.

Top service, friendly people super fast service. Needed to get a parcel from New Zealand to Sydney, freight only took 3 days and at a great price. Highly recommended, shall use again Baie Dankie. Show details

Very good – The service provided by Mae Kyla is amazing. She made sure I was informed and my package is cared for through the whole process. It was a mistake made my AusPost to return my package without delivering. But Kyla arranged redelivery even though there were issues to be sorted, she made sure i was informed throughout the process and made sure my emails were responded to. Show details

Good Service – I recommend this company for delivering international parcels. I have booked the door to door express service - The parcel was picked up on the day booked. I have packed the documents in the wrong envelope which dtdc guy fixed without charging. The delivery was quick and was priced reasonably. Happy with their services.  Show details

I made a booking through DTDC Australia to transport my luggage from Italy to Australia with UPS. The scheduled collection day was May 1. After I completed the payment to DTDC Australia, I received an email requesting details about the contents of my luggage, which I provided. However, one week later, I still hadn't received a collection date. As… Read more

a result, I decided to cancel my booking with DDTC Australia.

I waited three weeks for my refund, but it never arrived. I then reached out through PayPal to inquire about the refund of the money. Meanwhile, I decided to use another reputable company to transport my luggage, which arrived in a few days. I definitely do not recommend this company, as it offers poor service and is unreliable.

Unprofessional, untrustworthy service. Never ever use this service. I send a document to Sri Lanka on February paying $68. After a months they send another invoice of $62 for me to pay additional charges. 1st that state that the parcel is oversized.after explaining that it’s only 2 A4 sheets then they told it’s because the person who delivered… Read more

has to go faraway and it the transportation cost. Very untruthful. After giving the address only they gave me the quote. Very bad experience. Don’t get there service it’s like a scam.

Terrible Experience – Would Not Recommend DTDC Australia I sent a parcel to Nepal using DTDC Australia, trusting their assurance that delivery would take 7–10 business days. It has now been over two months, and the parcel is still undelivered. The worst part is the complete lack of responsibility and communication. When I contacted the DTDC… Read more

office in Australia, they told me they were not responsible since the parcel is already in Nepal. On the other hand, when I reached out to the DTDC office in Nepal, they told me to contact the Australian office. It’s been a frustrating cycle of being passed around with zero accountability.

I was later informed that the parcel is stuck with customs in Nepal and that a large amount of money is required for it to be released something I was never informed about in advance. Even after this, I have not received any clear timeline or updates on when the parcel will be delivered.

This experience has been extremely disappointing. I would strongly advise others to avoid using DTDC, especially for international shipping. Lack of transparency, poor customer service, and no resolution after weeks of chasing absolutely unacceptable.

I had a really bad experience with this service. Items missing in the parcel. They will open the parcel and take out items at the security check. My recent parcel to India had missed so many items. I keep contacting the customer service and they keep neglecting my emails and messages. Ear buds and clothes are missing from the parcel. I would not… Read more

recommend to use this service. And they took 3 weeks to deliver the parcel. So terrible and late. I'm very disappointed.

The DTDC headquarters management in Australia has been embezzling a large amount of money I deposited for over 9 months and I don't know of any complaints department at the headquarters in India where I can complain about the manager in charge. In my opinion, what is being done to me here is highly criminal. Show details

misinformation – According to DTDC prohibited items list (it's worth a read ) anything flammable, or with a rechargeable battery, all liquids ,food stuffs (perishable) is prohibited...yet they claim the ship computers, timtams and tons of stuff? .frankly I cant see how they do it without breaching their own rules. Show details

Unreliable, mistrustful and incompetent service – Unreliable, mistrustful and incompetent service and I wouldn't recommend to anyone. They sent incorrect paperwork to couriers, didn't disclose information on pricing, in addition to incorrect additional custom shipment fees, as well as completely ignoring follow up emails, and request to make a formal complaint or process a refund. Moreover, with… Read more

no communication on their end, leaves me nothing more but to write my honest feedback for the public instead. Don't waste your time or money.

"Extremely Disappointed with DTDC's Service – Unresolved Parcel Issue" – It has been over two weeks since DTDC delivered my parcel to the wrong address, and they have completely failed to resolve the issue. Despite multiple follow-ups through emails, calls, and messages, DTDC has neither tracked my parcel nor identified the driver responsible for the incorrect delivery. This is by far the worst service I have ever… Read more

experienced. No one is taking accountability, and I have not been provided any support for a claim or compensation. Highly disappointed and would not recommend their service.

Worst experience waste of time and money – I strongly advise against trusting DTDC Couriers. It's been over 45 days, and my shipment is still undelivered with no clear updates. Their customer service is extremely unhelpful, repeatedly stating they are "waiting for updates from the delivery partner" for weeks without any progress. There is absolutely no proper communication, no updates, and… Read more

certainly no accountability. This experience has been a complete waste of time and money. I highly recommend avoiding DTDC if you value your time and need reliable delivery. Never trust this service!

Deceitful, non communicative, unreliable – Deceitful, non communicative, unreliable, presumably lying to cover up a lost or stolen parcel. I am Dr Anthony Maloof, a practicing surgeon in Sydney. Find me at www.dranthonymaloof.com.au This company was responsible for international delivery of a special package. The company was chosen by the vendor not myself. Tracking informed me the… Read more

package arrived but after 3 weeks waiting for an update, it was up to myself to contact the company. They gave us every excuse for being unable to locate the package including, Border Force issue, package seized in air, security breach, and eventually, after refusing their claims and confirming to the contrary with customs, they declared the article “lost” on board a flight from Melbourne, even though tracking shows the article landed in Sydney. Liars.

Lost must mean stolen. This company may be cheaper, but they are untrustworthy. Choose a reputable company, and receive your package.

Nightmare and loss – I’m moving to India in a hurry bought suitcases and packed. Have packed only clothes.consultant never advised that each piece of clothing packed had to be counted , how much I bought it for and now the value of it. I have packed 7 suitcases.Kg30 in each. Did ask him even before I paid - he assured everything was ok. The moment I paid got a email… Read more

with a form which crashed 40 times and was advised to fill the details of all the clothes and also was told had to pay once it arrived in India.$1142.25 . I immediately cancelled. But was told will be charged cancellation fee . After 4 weeks refund. Now I had to postpone my trip and loss of money. Can’t afford to send it through others as I don’t have funds. As soon as I told the consultant that I cancelled he was rude and started saying I don’t like the way you are talking to me- I was calm. The worst.their email doesn’t open inspite of requesting the to send separately-no response

Rubbish service – Worst couriers ever, said delivered item on Wednesday, I said no then on Friday the box appeared at a storage facility,, I went to collect and Ty he box was there opened and some contents missing, tried calling but was was on hold for 15 mins, used the online chat and they just kept saying was delivered but could not provide proof of delivery. Show details

Disappointing Experience – I recently entrusted DTDC Australia Courier Service with a shipment from India, and I must express my extreme dissatisfaction with their service. Unfortunately, my package never reached its destination, and the lack of updates from the company only exacerbated my frustration. DTDC's failure to deliver on their commitment reflects poorly on their… Read more

reliability and professionalism. I would caution anyone against using their services, as my experience has left me thoroughly disappointed and dissatisfied.

worse courier service – I got a quote online which was under $450 but when I finally started booking the goods, the freight price went up. I rang the CSR was unable to help, anyways paid the money then the system didn't pick up my complete address in India (it's the metro city) The CSR team again said just book it don't worry when you do the final paper work put complete… Read more

address there. I was not fully confident with this advice but I still started working on the documents. after I paid the fees I realized the system was still not picking up the address and I decided to cancel the shipment in the next hour. spoke to them and asked for the cancellation on Wednesday. no one contacted me back then I got an email on Friday with a cancellation form asking me if I wished to cancel.... Fill out the form and send it back - Monday morning driver standing outside my door to collect the goods. rang the CSR team again she said I needed to pay $30 for every time the driver missed, upon checking she found that I had canceled the service already. It has been more than 4 weeks I am still waiting for the refund- they don't answer the phone- or email once a week. This website and courier is a scam. don't waste money with them.

Poor Service - beware of engaging with this courier – Unhelpful Lack of quality service Delayed refund of several weeks and did not refund full amount Did not provide the service that was paid for Difficult to deal with Ambiguous email replies Inconsistent application of refund policy - changed refund policy several times over the course of a few weeks Blamed Paypal for refund delays Lacked understanding of client needs Show details

World's worst courier Service - DO NOT USE Even if they provide you service for free – My family couriered 2 parcels from overseas on 23/11/2023 and to date, there is no update from DTDC, When i checked online customs released the parcel on 30.11.2023 and it has been sitting in their warehouse for the last 7 days. When I emailed them they told us it would be handed over to the local courier within 48 hours It has been 120 hours… Read more

there is not update, I have followed up again with DTDC they advised me it has not been scanned yet and it is normal for late scanning in my area (i live in Melbourne Metro). They are just a bunch of liers. No one is even answering call as well. Please do not use this courier company for any parcel even if they provide you with free services. I wish i can give them negative reviews.

Worst worst ever courier service – They actually don’t deserve a single star. I ordered two boxes and they delivered after 23 days ( asked many times about my parcel but didn’t reply back and everytime using same sentence will have a look and back to you and they never)and I received only one box after lot’s of arguments and wasting times. Very very disappointed with service never want to use in future. DTDC = worst customer service + Rude staff Show details

Another Indian Scam – I got a quote from DTDC via their website I selected the cheapest and put in all dimensions and weight and paid for it, next day an indian lady called me and said it is oversized they will not send the shipment, you have to pay additional $XXX and they won't cover insurance for that product after knowing what im sending which is a valuable car… Read more

parts.

When I chose to cancel they say it will take 3 weeks to get my money back and they will deduct a 4% processing fee. They will win either way - either charge extra after booking is accepted, or deliver nothing and still collect a fee.

Avoid at all costs - this company shouldn't be allowed to trade.!!!!!!!!!!!

Another Indian Scam – Good day. We have not received the documents in our depot, so we have escalated this to DHL for investigation. Pickup location is being serviced by Toll. DHL have asked both Toll and DHL depot to do one more final search and both ends still came back negative. Hence, DHL have had no choice but to declare this one as lost. This shipment/document… Read more

has not been located anywhere after all extensive searches were completed. Our sincere apologies for this unfortunate incident. We have notified our Accounts Team, and we will credit you for the shipping cost.

Worst courier company in the world! – You are genuinely one of the worst courier companies in the world. You have horrible communication and failed in completing your only task in delivering the package to its destination. Please do not call me a valued customer ever again. I tell everyone that I know to not use to DTDC. Never again! Show details

Really crap – Please don't use this services really crap I'm waiting from last 4 weeks still they don't know where's my parcel and the delivery charge more than DHL service don't use this service Show details

Absolute shitshow! – Payed over $450 for a parcel coming from overseas and was promised that it would arrive within 12-14 days max. I had an event so I needed it to be here at least by 20 days but no, it got delivered over a month later.They got the address wrong and instead of contacting me, they waited for days until I contacted them to which they still took their time fixing the address and sending the parcel. Do not waste your money or time! Show details

SCAMMERS – They not only lost my luggage but are now (more than one year later) sending me emails through a debt collector asking me to pay for a so-called overdue account. Honestly, the nerve of these people!! I sent a suitcase from Australia to South America, which was never delivered nor returned to AU and they simply told there was nothing they can do about it. Show details

International Parcel not delivered – Very bad experience they don't act, even after multiple phone calls and emails, they want you to wait. my package is customs cleared on 15th June and not scanned on DTDC Australia and Couriers please websites. i was in contact from 15th June reputedly asking them to find the wareabouts ..still no relevant answer on 28th June and no one identified package yet. very frustrating experience. Show details

Very late delivery – My package completed customs clearance and out of airport on 7th June and it is not delivered home till today 19th June and also no update on delivery date as wel Show details