Reviewer Photos & Videos
Great customer support
The consultant Aarti has been an absolute pleasure to deal with. She had been proactive to make sure that I am across everything and understood. Easy to deal with and took care of all the worries I had in constructing our first home. Still in initial planning phase but can’t wait to get the home build and ready.
High quality, Trustworthy, Honest and much more.
"DULGER HOMES" They are not here to just built, they are here to listen their customer or i would say, they know very well that how to prove themself in term of Customer Delight. It is very difficult to find superlative adjectives for Mrs.Aarti Puri and Mr. Lachlan Dalziel. Me and my Wife have been in contact with them from October 2021 regarding our dream home . Our experience from the quote stage till now has been nothing short of brilliant and that's largely thanks to both nof them. Out of almost the 10 builders we talked to, Aarti and Lachl...an at Dulger's Westbrook estate display house was the one who impressed us immensely. Even when we deposited with another volume builder last year, we felt we were missing out on the personal attention, honesty and sheer competence they both brought to their role, plus the trust and reliability of the Dulger brand. We just knew that we would be in capable hands with them as our consultant. So we forfeited our deposited and went back to Dulger, and that was the best decision ever. Apart from their care and focus, they provided us with expert advice in coming up with a practical and efficient design for our custom house, and guided us through all the way. We made so many upgrades, changed our minds several times along the way and were unsure about so many decisions, but you could see that Aarti and Lachlan just had our best interests in their heart and would do their best to help us achieve the right outcome for our forever home. Now we've ended up with a beautiful design, getting almost everything we wanted in our house with such efficient use of space. Also worth mentioning is Dulger are more reasonable than most builders out there in terms of pricing for colour selections and upgrades, have more choices of suppliers for sourcing stock than other builders and are transparent and honest to deal with, even in this uncertain market. They build better quality houses and the lack of issues from existing customers is a testimony to that. Now we just hope the construction process lives up to the experience that we've had till now. Even, i have also referred my best friend, who lives in ballarat for his second house build. i will highly recommend the DULGER HOMES to those, who still do not have found good, honest and quality builder yet. Thanks and regards, chirag.
The reviewer stated that an incentive was offered for this review
First Class Servive and inclusions
Aarti and the team at Dulger Homes provided a first class service from start to finish and ensured open and honest communication throughout, which made for a happy and stress free experience. The offer inclusions are extensive and very well thought-out and we can’t wait to see the finished product.
Best decision ever
Very difficult to find superlative adjectives for Jane Cheong that haven't been mentioned several times already on so many reviews. We signed our contracts recently and will commence build soon. Our experience from the quote stage till contract signing has been nothing short of brilliant and that's largely thanks to Jane. Out of almost the 10 builders we talked to, Jane at Dulger's Lyndarum display house was the one who impressed us immensely. Even when we deposited with another volume builder last year, we felt we were missing out on the perso...nal attention, honesty and sheer competence Jane brought to her role, plus the trust and reliability of the Dulger brand. We just knew that we would be in capable hands with Jane as our consultant. So we forfeited our deposited and went back to Dulger, and that was the best decision ever. Apart from her care and focus, Jane provided us with expert advice in coming up with a practical and efficient design for our custom house, and guided us through all the way. We made so many upgrades, changed our minds several times along the way and were unsure about so many decisions, but you could see that Jane just had our best interests in her heart and would do her best to help us achieve the right outcome for our forever home. The amount of time she spent us with during every step of the process and the patience and perseverance she showed can't be matched. The paperwork we got was exemplary and only very minor issues could ever be found. Now we've ended up with a beautiful design, getting almost everything we wanted in our house with such efficient use of space. Also worth mentioning is Dulger are more reasonable than most builders out there in terms of pricing for colour selections and upgrades, have more choices of suppliers for sourcing stock than other builders and are transparent and honest to deal with, even in this uncertain and crazily expensive construction market. They fit the exact sweet spot of being somewhere between a volume and a custom builder and were the right fit for us in terms of providing the flexibility of design we wanted. We were able to pick their existing house design for a 39 sq house and customised it to our requirements, ending up with a 42 sq house that ticks all of our boxes. They build better quality houses and the lack of issues from existing customers is testimony to that. Now we just hope the construction process lives up to the experience that we've had till now, cos the bar has been set high.
Excellent service and new build from Dulger Homes
Dulger Homes built our new home in Woodend. We went to see them in November of 2020 after having tried two other builders who came in too much over our budget. We met sales consultant Lachlan who was excellent. He provided us with efficient, timely and informative assistance which was honest and transparent and communicated clearly to us possibilities. He was always considerate and willing assist in any way. It is a challenging task for anyone building a new home but Lachlan was terrific. He helped us with selected upgrades and the costings wer...e clear and provided quickly. He guided us through the initial paperwork, permits etc and our home site cut commenced on the 12th April after signing contract in mid December. We were very happy with the site supervisor Brad who was always very easy to work with, always polite and got back to us on any day that we rang. We built through Covid and long lockdowns so doubly difficult. But we were really pleased with how efficient our site supervisor was at managing the site jobs and workers coming through, it was impressive. We have just had practical completion inspection and look to move in early December. Cost was consistent throughout according to contract, no hidden charges, they were always very honest in this regard and we appreciated this very much. We believe that the price of the build was very fair. We did have some upgrades. My husband built our first house many years ago but we couldn't this time round and he noted that the work done was always good. Any problems and we drew this to SS attention and it was seen too, and in one instance contact from the company owner re a concern indicates the genuine desire from them to do a good job. We would highly recommend Dulger Homes who have built us a beautiful home, thank you Karin and Michael
Customised house plan & quote in a week, my previous builder took 4.5 months
Aarti Purl Consultant, Dulger Homes exceeded my expectations, she is caring knowledgeable and efficient. She is a good listener and follows up with actions, if she needed advice she got back to me promptly. She sent me a plan, I customised it and the following day we discussed the fine details and I received a full quote for customised house in a week. Due to health issues I have delayed the build but when I am able to go ahead this lady is going to be my first port of call.
Prefect guidance through the process! Excellent customer service!
Big thanks to our consultant for the excellent customer service. She make the process easy, always well informed about the promotion, She look after everything through out the process and updated us asap. Through her patience and experience also helped us to keep our budget. Now we are started our construction and looking forward our new home.
We Highly recommend Dulger homes.
Highly Recommend Dulger Homes
A Big thank you to Jane Cheong and her team for the amazing customer service.
Jane understood our needs, guided us through all the steps from plans, color and product with ease, answering many of our questions and always prompt on returning calls and emails. We modified our design several times to suit our land and lifestyle. Through her patience and experience Jane also saved us costs on alternative product to keep us with in budget.
We are now ready to start construction of our home and give Jane a 5 star rating on her exceptional work.
We are confident in our choice of builder - Dulger Homes and can't wait to move into our home.
Ralph & Sylvia
Highly Recommend! - Building our first home
FANTASTIC company! My partner and I struggled to find the perfect builder and we are so happy we stumbled across Dulger Homes. Our consultants Lochlan and Kelsea (also Hasan behind the scenes) have been our saving graces and we cannot thank them enough for helping us create our dream home at an incredible price.
We are in the first stage of the process and they have met our every demand and thoughtfully provided advice based on their vast experience.
The process has been so exciting and welcoming, being first home buyers we feel very comforted and informed about everything that’s involved with building your own home.
Massive thanks to Lochlan and Kelsea, there aren’t enough words to display our appreciation for your work and your respect!
Dulger Homes supplies a super service, they are patience for our requests, reasonable price, the design team are super, we are more than happy with Dulger Homes, They have been easy to deal with, especially Jane, she is so nice, super patience ad highly professional standards, And she is always friendly to answer all the questions and responding at the first time.
The Best Experience
I am so very thankful for everything Hasan, Lachlan and Tom have done for me thus far. I feel safe and really looked after with this company. Being a middle aged, single woman doing this on her own is scary on its own to say the least. But I found comfort and the experience was less worrying with Lachlan's help.
Lachlan was a gem and a massive asset to the company. He was patient, knowledgeable and a very reliable young man who is keen to assist in any way that he can. He will go over and beyond to ensure that his clients are well informed an...d satisfied with every step of the way. This is a very rare attribute to find in any business these days, especially in a young man such as he. He has made my journey less stressful and a very joyful experience. Hasan is very quick with replying to any concerns and really ensures that everything is running smoothly and to plan. I really didn't think he would have an involvement in the build once the contracts were signed, but to my surprise he is involved and on track with everything that was promised. Lahlan and Hasan have saved me money and have also provided me with many inclusions I would otherwise not been able to afford if I had gone with another builder. This was the icing on the cake for me. To expect good, professional service as well as getting extras and paying less than competitors quoted me for is rare, but I got both!! My home is currently being built and Tom the site supervisor calls, texts or emails me with every step and keeps me updated with everything that is happening. He is happy to meet me when needed and is patient and willing to listen to any questions or requests I have. To be honest I am quite relaxed with everything, (to the surprise of my family and friends, because I can stress over the little things).So far the work being done on my home looks great and the construction is of great quality. I am so happy I chose Dulger Homes to build my home I highly recommend this company to anyone who wants to build their home.
Lachlan was very helpful and prompt in getting things done. I couldn't have asked for a better person to help guide me to building my first home. He saved me some cost whenever possible and gave me alternatives. He helped me everything from customising floor plan to all the way to finishing the project. Highly recommended!
Very thorough & Prompt service
The salesperson Lachlan is very prompt to reply to everything we needed.
There was regular consultation and a solution was always found.
The cost of building our home was at least $ 10, 000 less than other builders.
Inclusions include a dishwasher -not found in others.
The site manager Brad tried his best to accomadated any issues that arose. The building process was well organised and quality workmanship.
Great Building experience.. Stress free $
Congrats on looking into this review from a satisfied customer.
If you are looking toward custom building your homes look further you are in safe hands with this builder. Every step of the process was easy, from colour and material selections to the build itself. Hasan is very professional person answering all queries within 24 hours whether by phone or email. There were minimal variations which were less than 1% of the contract value. Our site supervisor was also most competent and efficient, making sure that any issues were resolved in a ti...mely manner. He was able to organise trades so smoothly that the build was completed in less time than originally planned. We would not hesitate to recommend Dulger and will definitely build with them again. I don't believe we will get similar experience from other so called big builders. If you are in the lookout for a good builder for your dream homes, Look no further as this builder caters to your special needs. Also since all the other builders show their work more or less same but workmanship is the fundamental thing which distinguishes this builder. A big thumbs up for getting our 2020 build and delivered on time. A BIG THANKS TO DULGER HOMES.
Build amazing homes
Dulger homes build two houses for me at Thornhill Park. There work was reliable, on time and excellent quality. Hasan was friendly professional and helpful. Whenever I call or email Hasan, he always receive phone or reply email quickly. I would like to recommend Dulger Homes, they build fantastic homes.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Dulger Homes representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.