Dux Airoheat

I live in Harrington NSW. I replaced a 11 year old Quantum Heat Pump with the Dux Airoheat - heat pump on the 7/12/2016. The heat pump worked fine until the cooling fan started vibrate badly. I contacted the DUX agent in Taree. they sent out a service man to check the problem. The problem turned out that the fan blades had badly rusted . The cooling fan was replaced under "Warranty"30/05/2019. On the 17/10/2019 the heat pump failed to heat the water. Dux agent was contacted and sent out a service man. He found that the " refrigerant unit had fa...Read more

We had a DUX system installed when our house was built, so we personally did not choose the system. After living in our home for 13 months, the heater stopped working altogether (in the middle of winter!). We called for a plumber to fix it, and when he phoned DUX technicians, it was then noted that it was a design fault and DUX offered to replace the unit, although we had to pay for delivery and installation fees. And for some reason, they had our new unit delivered to a REECE store so we then had to somehow, work out how to get it delivered ...Read more

Had this unit installed at my parents place back in 2009 to replace a previous Dux system that leaked and also had reached 12 years of service, we chose this model as it was a lower kW compared to others in hope to save some money on the power bill. The unit worked quite well for a few years until the 6th when issues began to arise. The pressure from the tank was quite weak, yet mains was strong, that was due to a faulty valve and to replace that was almost 2K in parts and labour which was a bit steep, could have replaced it instead. Even afte...Read more

This system was installed when our house was built at the beginning of 2014 and up until this point has worked well.
The system has currently been in use for about 5 and a half years and unfortunately is now causing brown water to flow from the taps. We had a plumber who was an official Dux repairer have a look at it and were told that the discoloured water is in fact caused by sludge in the bottom of the tank, which is produced during normal operation due to some sort of chemical reaction. The problem has evidently been improved on later machi...Read more

This product should be removed from the market as it's got to be a safety risk. Our builder installed this heap of junk when we built. If I'd known more about hot water systems I would have done some research and chosen something that wouldn't put my families health at risk. Over a period of a month this pathetic excuse for a hot water system has been turning our water orange. Orange water comes from all our house taps after the hot water has run. We then have to clear the system by running cold water for many minutes. Plumbers hate these...Read more

Hi had a Dux Radiant Heat pump installed in early 2012. The thing is noisier than an old box aircon som is completely inappropriate in high-density areas, like units. I had it put on timer so it turned off at night and turned on in the morning, I was always able to have hotwater in the morning as the insulation is good. The fan unit failed after three years and a contractor came out and fixed it but they charged me $200 to replace a part. A year later the thing started leaking and by then 5 year tank warranty had expired. I rang Dux to get some...Read more

I first purchased one of these units in 2007. 3 weeks after the 5 year warranty was up, the hot logic box and fan stopped working. Because it was out of warranty, we had to have them replaced as well as the valve, at our cost - very expensive! Within a week of replacing the box and fan we noticed water pouring out of the tank. That was it - the whole system needed replacing. I was very upset. I called Dux and was told their new improved systems will last longer. I was furious! After an initial outlay of over $2,000 AND the expensive repairs I w...Read more

The water system came with the house we purchased 18 month ago. It was fine to start of with, then it started leaking water out of the very bottom, the condenser wouldn’t stop working. We had a plumber come and look at it, he cleared the valves and serviced it and said that maybe it could be the extreme humidity we have. It was going ok the water leakage stopped somewhat for a month and it started again and I noticed some jelly brown stuff leaking. Trying to ring dux itself didn’t achieve anything, they didn’t want to know about they own hot wa...Read more

Dux Airoheat Heat Pump Review

19/02/2018

This is a review I just added to productreview.com.au for the Dux Airoheat Pump.

Buyer beware this could happen to you! Do not waste your money purchasing the Dux Airoheat Pump as I discovered the hard way. In 2008 when I had my house built, QLD government legislation required all new houses to have an energy efficiency rating hence the requirement to purchase an energy efficient hot water system i.e. Dux Heat Pump costing $3700. Since installation in November 2008 by a professional plumber ...Read more