No service agent in Western Australia. Our plumber was told to drain and refill unit he wasn't able to check the anode. The unit hasn't been used in 3 years (7 year old unit) . Had it switched of for 5 days before we moved in and had really hot water. Now it's barely luke warm, unable to heat up.

control board failed within 6 months but replaced under warranty. The unit has lasted 8 years (which is pretty good compared to what others have experienced) and now rusted out completely.

New home was built in 2014, with this system installed. Airoheat pump worked fine until tank sensor stopped working on just over 5 years usage and was unrepairable. We were told a new system was our only option, and quoted around $3800. As the unit had not been used for more than 6months due to us travelling , this was an unacceptable outcome. We applied under Duxs fair go policy to replace the unit. Thank you to Dux for providing a new Airoheat Pump and standing by your product. We are very happy with the outcome and would recommend your prompt after sales service. In our experience Dux listened and acted immediately on their customers behalf.

we had this unit installed some years ago and now it has very very excessive noise the unit is still operating but it is getting louder by the day we are waiting for it to stop operating i do not know if it is a faulty bearing or what

My neighbor has the same one installed a few years ago, recently it makes heavy noises day and night, my bedroom window is just next to it. I couldn't sleep when it runs.
I don't recommend DUX products.

Installed in 2009, hasn't missed a beat. The only negative is the fan on top rust away (l've replaced it once and rust-proofed the 2nd) but l'm right on the beach. Cheap to run and quiet enough that l don't notice it. Must admit l'm surprised as l read the mostly bad reviews after l had it installed........

Just under 2 years old and system died caused by a system defrost which leaked into the main control unit. Complete design fault but yet no warranty. What a joke

Purchased this heat pump hot water system 2011 with our new home. No hot water under high demand. In 2014 the electronics failed then in 2016 the tank failed after rusting. New system fitted under warranty but had to pay labor. It failed now 6/2019 and now refused warranty even though the tank has 10 year warranty. Not acceptable from an Australian co. I even asked for 1/2 and 1/2 but no. Don’t buy.

We have had the Dux Airoheat for at least 8 months now and have no problems at all with the system. There has been no water leakage at all, it is quite to run, we have at times 8 members of the family in the household for extended periods of time and keeps up with plenty of hot water for all jobs necessary. I’m glad we made the decision to purchase the Dux Airoheat.

We have endured 2 of these pathetic heaters. First one started giving us rust after 4yrs then total tank failure at 5.5yrs.

Dux did replace under warranty and this second unit has lasted 2.5yrs.

I am currently dismantling this one to see what the hell is going on inside these tanks.

I am amazed that people don't research such an expensive item before purchasing!

Dux you should remove this item from the shelves!

Please watch the YouTube video and share as much as you can and we may save some poor soul from going through the same problem.

I have had 4 Dux units since 2005. The common problem was water leaks from the top. Always breaks down just after warrantee has expired a a few months! My third one leaked just after 3 years and was replaced by a new one which started to leak after 4 years. Gave them a call today but they said that it is not covered under warranty cos they included the 3 years from the previous one. So don't buy Dux, they don't last long!!!!!

Awesome to start with and then 2 visits from appliance person; finally called plumber to have another brand installed and he said "Stay away from heat pump!"
I have another brand which is so far so good after almost 5 years - plumber did not know about that brand which is probably a good indicator.

Just waiting for my other dux heat pumps to implode at my other rental properties - very bad technology which did not work as planned! Dux should be ashamed of themselves and assisted the people who purchased these units which turned out or (will turn out ) to be DUDS!

Everyone deserves a second chance but when the same thing happens again and the company doesn't back it's product, it is time to take action. I am interested in a class action. I stripped down the replacement unit and it appears to me that the leak has been present for a long time. It did not become apparent externally as Dux have gone to great pains to seal around the cylinder which stops the leak showing for months or maybe even years. I am going to get a professional engineer's opinion.