No service agent in Western Australia. Our plumber was told to drain and refill unit he wasn't able to check the anode. The unit hasn't been used in 3 years (7 year old unit) . Had it switched of for 5 days before we moved in and had really hot water. Now it's barely luke warm, unable to heat up.

control board failed within 6 months but replaced under warranty. The unit has lasted 8 years (which is pretty good compared to what others have experienced) and now rusted out completely.

New home was built in 2014, with this system installed. Airoheat pump worked fine until tank sensor stopped working on just over 5 years usage and was unrepairable. We were told a new system was our only option, and quoted around $3800. As the unit had not been used for more than 6months due to us travelling , this was an unacceptable outcome. We applied under Duxs fair go policy to replace the unit. Thank you to Dux for providing a new Airoheat Pump and standing by your product. We are very happy with the outcome and would recommend your prompt after sales service. In our experience Dux listened and acted immediately on their customers behalf.

I live in Harrington NSW. I replaced a 11 year old Quantum Heat Pump with the Dux Airoheat - heat pump on the 7/12/2016. The heat pump worked fine until the cooling fan started vibrate badly. I contacted the DUX agent in Taree. they sent out a service man to check the problem. The problem turned out that the fan blades had badly rusted . The cooling fan was replaced under "Warranty"30/05/2019. On the 17/10/2019 the heat pump failed to heat the water. Dux agent was contacted and sent out a service man. He found that the " refrigerant unit had fa...

we had this unit installed some years ago and now it has very very excessive noise the unit is still operating but it is getting louder by the day we are waiting for it to stop operating i do not know if it is a faulty bearing or what

We had a DUX system installed when our house was built, so we personally did not choose the system. After living in our home for 13 months, the heater stopped working altogether (in the middle of winter!). We called for a plumber to fix it, and when he phoned DUX technicians, it was then noted that it was a design fault and DUX offered to replace the unit, although we had to pay for delivery and installation fees. And for some reason, they had our new unit delivered to a REECE store so we then had to somehow, work out how to get it delivered ...

My neighbor has the same one installed a few years ago, recently it makes heavy noises day and night, my bedroom window is just next to it. I couldn't sleep when it runs.
I don't recommend DUX products.

Installed in 2009, hasn't missed a beat. The only negative is the fan on top rust away (l've replaced it once and rust-proofed the 2nd) but l'm right on the beach. Cheap to run and quiet enough that l don't notice it. Must admit l'm surprised as l read the mostly bad reviews after l had it installed........

Had this unit installed at my parents place back in 2009 to replace a previous Dux system that leaked and also had reached 12 years of service, we chose this model as it was a lower kW compared to others in hope to save some money on the power bill. The unit worked quite well for a few years until the 6th when issues began to arise. The pressure from the tank was quite weak, yet mains was strong, that was due to a faulty valve and to replace that was almost 2K in parts and labour which was a bit steep, could have replaced it instead. Even afte...

This system was installed when our house was built at the beginning of 2014 and up until this point has worked well.
The system has currently been in use for about 5 and a half years and unfortunately is now causing brown water to flow from the taps. We had a plumber who was an official Dux repairer have a look at it and were told that the discoloured water is in fact caused by sludge in the bottom of the tank, which is produced during normal operation due to some sort of chemical reaction. The problem has evidently been improved on later machi...

Just under 2 years old and system died caused by a system defrost which leaked into the main control unit. Complete design fault but yet no warranty. What a joke

Purchased this heat pump hot water system 2011 with our new home. No hot water under high demand. In 2014 the electronics failed then in 2016 the tank failed after rusting. New system fitted under warranty but had to pay labor. It failed now 6/2019 and now refused warranty even though the tank has 10 year warranty. Not acceptable from an Australian co. I even asked for 1/2 and 1/2 but no. Don’t buy.

We have had the Dux Airoheat for at least 8 months now and have no problems at all with the system. There has been no water leakage at all, it is quite to run, we have at times 8 members of the family in the household for extended periods of time and keeps up with plenty of hot water for all jobs necessary. I’m glad we made the decision to purchase the Dux Airoheat.

We have endured 2 of these pathetic heaters. First one started giving us rust after 4yrs then total tank failure at 5.5yrs.

Dux did replace under warranty and this second unit has lasted 2.5yrs.

I am currently dismantling this one to see what the hell is going on inside these tanks.

I am amazed that people don't research such an expensive item before purchasing!

Dux you should remove this item from the shelves!

Please watch the YouTube video and share as much as you can and we may save some poor soul from going through the same problem.

This product should be removed from the market as it's got to be a safety risk. Our builder installed this heap of junk when we built. If I'd known more about hot water systems I would have done some research and chosen something that wouldn't put my families health at risk. Over a period of a month this pathetic excuse for a hot water system has been turning our water orange. Orange water comes from all our house taps after the hot water has run. We then have to clear the system by running cold water for many minutes. Plumbers hate these...

Hi had a Dux Radiant Heat pump installed in early 2012. The thing is noisier than an old box aircon som is completely inappropriate in high-density areas, like units. I had it put on timer so it turned off at night and turned on in the morning, I was always able to have hotwater in the morning as the insulation is good. The fan unit failed after three years and a contractor came out and fixed it but they charged me $200 to replace a part. A year later the thing started leaking and by then 5 year tank warranty had expired. I rang Dux to get some...

I have had 4 Dux units since 2005. The common problem was water leaks from the top. Always breaks down just after warrantee has expired a a few months! My third one leaked just after 3 years and was replaced by a new one which started to leak after 4 years. Gave them a call today but they said that it is not covered under warranty cos they included the 3 years from the previous one. So don't buy Dux, they don't last long!!!!!

I first purchased one of these units in 2007. 3 weeks after the 5 year warranty was up, the hot logic box and fan stopped working. Because it was out of warranty, we had to have them replaced as well as the valve, at our cost - very expensive! Within a week of replacing the box and fan we noticed water pouring out of the tank. That was it - the whole system needed replacing. I was very upset. I called Dux and was told their new improved systems will last longer. I was furious! After an initial outlay of over $2,000 AND the expensive repairs I w...

Awesome to start with and then 2 visits from appliance person; finally called plumber to have another brand installed and he said "Stay away from heat pump!"
I have another brand which is so far so good after almost 5 years - plumber did not know about that brand which is probably a good indicator.

Just waiting for my other dux heat pumps to implode at my other rental properties - very bad technology which did not work as planned! Dux should be ashamed of themselves and assisted the people who purchased these units which turned out or (will turn out ) to be DUDS!

Everyone deserves a second chance but when the same thing happens again and the company doesn't back it's product, it is time to take action. I am interested in a class action. I stripped down the replacement unit and it appears to me that the leak has been present for a long time. It did not become apparent externally as Dux have gone to great pains to seal around the cylinder which stops the leak showing for months or maybe even years. I am going to get a professional engineer's opinion.