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Dynamic Door Service

Dynamic Door Service

2.0 from 26 reviews · View Statistics
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Listing monitored by Dynamic Door Service

Reviews

2.0
26 reviews
  • Product Quality
    2.6 (13)
  • Return Claim MadeYes (0) · No (13)
  • Customer Service
    2.4 (15)
  • Job Satisfaction
    2.3 (12)
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Reviewer Photos & Videos

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Matt
Matt
  • 6 reviews
  • 5 likes

I should have known when they said they needed a full payment up front that there could be issues after installation.

published

The colour on the product catalogue did not match the colour requested. It was the difference between brown and green or black and blue. I said I was not happy that the colour is not anywhere near a match and have not been contacted back.

Product Quality
4/5
Customer Service
2/5
Joel
JoelGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Poor Service .. Poor communication ... Really Expensive .... Not Professional .... Stay Away !!!!

published

I damaged the bottom 2 panel of the garage door. I sent the photos and specified the bottom 2 were damaged and all photos could cleary see the damages. They quoted me, i paid and waited 3 weeks. After 3 weeks only 1 panel arrived and when i called back they denied that 2 bottom panels were requested, when the e-mail clearly says otherwise. Ended up paying nearly $1100 and waited 6 weeks to get the works completed!

I should have bought a new roller door with another company!!!

Customer Service
1/5
Job Satisfaction
1/5
Ninja
NinjaMetropolitan Adelaide, SA
  • 9 reviews
  • 12 likes
  • Verified

Great Experience

published

Dynamic Doors installed our garage door fireseals. A big shout out to Adam for his hard work.

The fireseals help to control the dust and light into our garage and also helps control the heat when it's a really hot day.

Do glad we got this done.

Product Quality
5/5
Customer Service
5/5
CTT33
CTT33South East Queensland, QLD

Previously had average experiences, but things were much better this time!

published

If you are in the brisbane/sunny coast area I would highly recommend asking for James. Great guy, very friendly and knew what he was talking about after previous failed repair attempts. Russell who I believe to be a manager was really understanding of the situation and got someone out within an hour. Really appreciate the great customer service.

Product Quality
3/5
Customer Service
5/5
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Carmen
Carmen
  • 2 reviews
  • 4 likes

Garage Door

published

Had a dynamic door installed 4 yrs ago told company immediately door was closed on us leaving then when we arrived home the garage door was open person came out basically did nothing when I rang another time was told the door was not under warranty and I was told I would have to pay even though it was under 1 year old. The door is still doing the same thing I just rang and was told I would have to pay $150 this is the problem of the company don’t use this company they are useless and they asked me if I have had my service every year why would you need a service every year I have had a garage door for over 25 yrs the company came out once. This company is ripping people off service is disgusting. Don’t use this company.

Incentivised Review No
Ole Harboe
Ole HarboeSouth East Queensland, QLD

Warranty Issue

published

Had a door installed by a builder in our new house. Hand over was 14th October 2019 and nobody told us the requirement for a 12mth service to have warranty. When I rang for a warranty call on the 5th November 2020 and offered to have and pay for the service I was told NO. Your 3weeks late so we will not honor the warranty.
I suggest you do not use these people to install your door.

Customer Service
1/5
Job Satisfaction
1/5
Dynamic Door Service
Dynamic Door Service A.Dynamic Door Service

Poor Workmanship - Don't Care Attitude - BEWARE Buyer

published

Tension spring bracket fall off because of poor installation skill and blamed the garage door was not serviced. The bracket was mounted using one screw and the other screw was screw onto the plasterboard. This company is the subcontractor for home builder ( REA Smart Homes ), what a shame.

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Product Quality
1/5
Customer Service
1/5
Vincent
Vincent

This company has a bad reputation,

Garage service

published

Worst company in this world. The technician just applied greece on the sides and charged 150 dollars for a 2 minute job. I hope the same happens to you. Karma will definitely get back to u.

Product Quality
1/5
Customer Service
1/5
unhappy customer
unhappy customerSouth Australia
  • 2 reviews
  • 2 likes

Shocking company

published

Garage door installed by Dynamic doors through our builder, not by choice. Reading the information left by builder it states about 2 and 5 year warranties. Not in the house 2 years and already problems. Called and advised that unless you paid for a yearly service you aren’t covered. Nowhere in the document does it state this. Shocking service. Never use

Product Quality
1/5
Customer Service
1/5
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Vazza
VazzaSouth East Queensland, QLD

Came to service our garage door and applied grease and charged $150.what a rip off.

published

Called to fix our garage door.the technician checked and applied lubricants to joints and completed in 5 minutes. Did not provide any report and charged $150. I don’t know how they can rip people off. Karma will come and get you.

Product Quality
1/5
Customer Service
1/5
Nerisa Findlay
Nerisa FindlaySouth East Queensland, QLD
  • 3 reviews
  • 1 like

Poor Quality, even worse service

published

Warning to all owners and Agencies who deal with Dynamic Door Service!

Various properties of ours have had to have the doors fixed or replaced but Miss leading warranty information is given out stating there is a 5 year warranty on the doors when in fact they only offer 1 year on the door and 2 years on the motor IF the owner has had a PAID service by Dynamic Doors themselves. Nowhere in the warranty documents is this stated.

Highly recommend to stay away from this company otherwise you will be out of pocket.

Product Quality
1/5
Customer Service
1/5
Jack
JackGreater Melbourne (Inner), VIC

Rubbish

published
Product Quality
1/5
Customer Service
1/5
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Brent
BrentSouth East Queensland, QLD

Great service and faultless installers!

published
Product Quality
5/5
Customer Service
5/5
Annoyed customer
Annoyed customerSouth East Queensland, QLD

Buyer beware

published
Product Quality
1/5
Customer Service
1/5
Jude
JudeSouth East Queensland, QLD

Garage Door Repair.

published

Many thanks for the great service and speed which had my garage door of 17 months, repaired in less than 24 hours from my call.
It was a pleasure to deal with such proactive staff.
Efficiency ++ from everyone involved.

Product Quality
5/5
Customer Service
5/5

Questions & Answers

Steven
Stevenasked

I need a service on the garage door after noticing the sticker on it and would like to know the cost what’s involved and how long it will take? Thanks

No answers
hello_its_me
hello_its_measked

Hi is this issue resolved, if so how?
Thanks

2 answers
Annoyed customer
Annoyed customer

I had to pay $220 to have them come out to fix it.

hello_its_me
hello_its_me

Thanks, how old was your motor and was it from the recently build hoise?

Sri
Sriasked

Our Steel-line garage door was installed by Dynamic Door Service. In the recent past when using any of our remotes the door opens a few centimetres and then shuts down. It opens on second attempt. Why and how do I get this working properly again?

1 answer
Dynamic Door Service
Dynamic Door Service A.Dynamic Door Service

Good Morning, Please call us on 1300 658 308 and we can help you.

Get an answer from our members and Dynamic Door Service representatives

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