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I should have known when they said they needed a full payment up front that there could be issues after installation.
The colour on the product catalogue did not match the colour requested. It was the difference between brown and green or black and blue. I said I was not happy that the colour is not anywhere near a match and have not been contacted back.
Poor Service .. Poor communication ... Really Expensive .... Not Professional .... Stay Away !!!!
I damaged the bottom 2 panel of the garage door. I sent the photos and specified the bottom 2 were damaged and all photos could cleary see the damages. They quoted me, i paid and waited 3 weeks. After 3 weeks only 1 panel arrived and when i called back they denied that 2 bottom panels were requested, when the e-mail clearly says otherwise. Ended up paying nearly $1100 and waited 6 weeks to get the works completed!
I should have bought a new roller door with another company!!!
Dynamic Doors installed our garage door fireseals. A big shout out to Adam for his hard work.
The fireseals help to control the dust and light into our garage and also helps control the heat when it's a really hot day.
Do glad we got this done.
Previously had average experiences, but things were much better this time!
If you are in the brisbane/sunny coast area I would highly recommend asking for James. Great guy, very friendly and knew what he was talking about after previous failed repair attempts. Russell who I believe to be a manager was really understanding of the situation and got someone out within an hour. Really appreciate the great customer service.
Had a dynamic door installed 4 yrs ago told company immediately door was closed on us leaving then when we arrived home the garage door was open person came out basically did nothing when I rang another time was told the door was not under warranty and I was told I would have to pay even though it was under 1 year old. The door is still doing the same thing I just rang and was told I would have to pay $150 this is the problem of the company don’t use this company they are useless and they asked me if I have had my service every year why would you need a service every year I have had a garage door for over 25 yrs the company came out once. This company is ripping people off service is disgusting. Don’t use this company.
Had a door installed by a builder in our new house. Hand over was 14th October 2019 and nobody told us the requirement for a 12mth service to have warranty. When I rang for a warranty call on the 5th November 2020 and offered to have and pay for the service I was told NO. Your 3weeks late so we will not honor the warranty.
I suggest you do not use these people to install your door.
Poor Workmanship - Don't Care Attitude - BEWARE Buyer
Tension spring bracket fall off because of poor installation skill and blamed the garage door was not serviced. The bracket was mounted using one screw and the other screw was screw onto the plasterboard. This company is the subcontractor for home builder ( REA Smart Homes ), what a shame.
Worst company in this world. The technician just applied greece on the sides and charged 150 dollars for a 2 minute job. I hope the same happens to you. Karma will definitely get back to u.
Garage door installed by Dynamic doors through our builder, not by choice. Reading the information left by builder it states about 2 and 5 year warranties. Not in the house 2 years and already problems. Called and advised that unless you paid for a yearly service you aren’t covered. Nowhere in the document does it state this. Shocking service. Never use
Came to service our garage door and applied grease and charged $150.what a rip off.
Called to fix our garage door.the technician checked and applied lubricants to joints and completed in 5 minutes. Did not provide any report and charged $150. I don’t know how they can rip people off. Karma will come and get you.
Poor Quality, even worse service
Warning to all owners and Agencies who deal with Dynamic Door Service!
Various properties of ours have had to have the doors fixed or replaced but Miss leading warranty information is given out stating there is a 5 year warranty on the doors when in fact they only offer 1 year on the door and 2 years on the motor IF the owner has had a PAID service by Dynamic Doors themselves. Nowhere in the warranty documents is this stated.
Highly recommend to stay away from this company otherwise you will be out of pocket.
I've ended up with a Dynamic Door for the garage door, not by choice but with the build of a brand new house. The garage door stalls and fails to open up after several attempts with the remote and only two-three months after moving into the house. I've called and asked the company to please explain. They clearly know it's a known fault and it's clearly not fit for purpose. I've seen garage doors that work for over a decade with no maintenance required. Now they are demanding an annual $150 ransom to keep it operational. They said they will call...me back to confirm a booking time/date to fix the useless thing and after a good week, they have still not called me back. Looking at the reviews, I am not the only one with a faulty product or experiencing their appealing lack of customer service.
Great service and faultless installers!
I don't normally write reviews but I feel this review is very warranted based on other review out there and the incredible service we received.
We would like to take the time to recognise the amount of effort, time and care that was taken by your installer Dale his off sider Aiden to ensure our new garage door was installed in a professional manner.
When the installation team arrived they were given a pretty mammoth task to install a door into a carport with very limited support structure with out any prior knowledge of what they were up ag...ainst. With this in mind the installer decided that the door could be installed give more supporting structure, he went out of his way to ensure the job was not cancelled by writing me a cut list of required materials. While I went and got the required materials the installation team cracked on with the door install. Upon returning I was pleased to see majority of the door was installed, the installer went ahead manufacturing the supporting structure for the roof. He had to make a support for both droppers, a motor support and a spring support. The old supports were in no way acceptable for reuse with the new door install.
Our building company used this product when we were building our house.
We have been in the house less than 2 years. And we have had nonstop problems with the door it won’t open first time, it goes up and down 3-4 times before opening.
This company has NO customer service at all, they refuse to assist you, are rude, use generic responses and the service manager is a joke, and the only way you can get your door fixed is to pay a $150 ‘service fee ‘ if you donot have your door serviced EVERY year by them your warranty is void.
I highly encourage you to NOT use this company either personally or with your builder.
We had a garage door in our previous property, not only did we NOT have any problems with the door it also was NOT serviced.
Garage Door Repair.
Many thanks for the great service and speed which had my garage door of 17 months, repaired in less than 24 hours from my call.
It was a pleasure to deal with such proactive staff.
Efficiency ++ from everyone involved.
Questions & Answers
I need a service on the garage door after noticing the sticker on it and would like to know the cost what’s involved and how long it will take? Thanks
Our Steel-line garage door was installed by Dynamic Door Service. In the recent past when using any of our remotes the door opens a few centimetres and then shuts down. It opens on second attempt. Why and how do I get this working properly again?
Good Morning, Please call us on 1300 658 308 and we can help you.
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