Poor Quality, even worse service
Warning to all owners and Agencies who deal with Dynamic Door Service!
Various properties of ours have had to have the doors fixed or replaced but Miss leading warranty information is given out stating there is a 5 year warranty on the doors when in fact they only offer 1 year on the door and 2 years on the motor IF the owner has had a PAID service by Dynamic Doors themselves. Nowhere in the warranty documents is this stated.
Highly recommend to stay away from this company otherwise you will be out of pocket.
I've ended up with a Dynamic Door for the garage door, not by choice but with the build of a brand new house. The garage door stalls and fails to open up after several attempts with the remote and only two-three months after moving into the house. I've called and asked the company to please explain. They clearly know it's a known fault and it's clearly not fit for purpose. I've seen garage doors that work for over a decade with no maintenance required. Now they are demanding an annual $150 ransom to keep it operational. They said they will call...me back to confirm a booking time/date to fix the useless thing and after a good week, they have still not called me back. Looking at the reviews, I am not the only one with a faulty product or experiencing their appealing lack of customer service.
Great service and faultless installers!
I don't normally write reviews but I feel this review is very warranted based on other review out there and the incredible service we received.
We would like to take the time to recognise the amount of effort, time and care that was taken by your installer Dale his off sider Aiden to ensure our new garage door was installed in a professional manner.
When the installation team arrived they were given a pretty mammoth task to install a door into a carport with very limited support structure with out any prior knowledge of what they were up ag...ainst. With this in mind the installer decided that the door could be installed give more supporting structure, he went out of his way to ensure the job was not cancelled by writing me a cut list of required materials. While I went and got the required materials the installation team cracked on with the door install. Upon returning I was pleased to see majority of the door was installed, the installer went ahead manufacturing the supporting structure for the roof. He had to make a support for both droppers, a motor support and a spring support. The old supports were in no way acceptable for reuse with the new door install.
Our building company used this product when we were building our house.
We have been in the house less than 2 years. And we have had nonstop problems with the door it won’t open first time, it goes up and down 3-4 times before opening.
This company has NO customer service at all, they refuse to assist you, are rude, use generic responses and the service manager is a joke, and the only way you can get your door fixed is to pay a $150 ‘service fee ‘ if you donot have your door serviced EVERY year by them your warranty is void.
I highly encourage you to NOT use this company either personally or with your builder.
We had a garage door in our previous property, not only did we NOT have any problems with the door it also was NOT serviced.
Garage Door Repair.
Many thanks for the great service and speed which had my garage door of 17 months, repaired in less than 24 hours from my call.
It was a pleasure to deal with such proactive staff.
Efficiency ++ from everyone involved.
Fantastic Customer Service
We had our door installed by Dynamic through Henley Homes in 2017 - we called Dynamic to log our annual service as recommended by them and received fantastic customer service from both the service team in the office right through to the service technician who attended our job. No troubles at all with our door since install and would recommend them to anyone.
worst company ever
these people just need and would find any reason to get out of the warranty. pathetic and rude and worst customer service ever. our builder chose them to get our garage door installed. WORST DOORS EVER and WORST CUSTOMER SERVICE. we faced the problems that the door got stuck while going up and down.. it was a brand new house..
Absolutely shonky!!! STAY AWAY!!
I’ve been in my property for 6 months now , the builder used dynamic. Had nothing but issues already had them out 3 times as the door gets stuck and will not go down. The last time I had them out I had the door stuck in manual mode for one week because the builder said they are busy and will attend to it urgent (1 week is urgent) when the guy came out the roller door happened to be working again and the repairer accused us for pulling the cord. It has since stopped about 4 times in the past month and I keep having the play with the cord to get ...it back into the tracks. Finally the day I knew has come and one side of the door got jammed in the track while going down and bent the panel door. Could not even be manually put down. Don’t know how these guys are operating, shonky morons!
We have been living in our brand new house for 18 month's. For the past 4 weeks we haven't been able to use our garage as the roller door tracks came out of the wall, when closing the door. The tracks were never installed correctly,
Only drilled into plaster which wasn't stong enough to hold it. We have now been told we have to pay $450 to have it fixed as the warranty has ran out, if it was installed correctly to start with we wouldn't have this problem. Terrible sevice! We wouldn't recommend them to anyone! Extremely disappointed!!
Takes numerous presses for door to open
New home built. The builder used Dynamic Doors for the garage door. We have had nothing but trouble since day one. Takes NUMEROUS presses of the wall mounted button (and remote if used) to open the door. Shortest warranty offered in history (3 months).
I work for a building company who contracts about 98% of our projects to Dynamic Doors. We have been doing this for 5 years since I've been with the company. So I am talking over a hundred doors. Not once have I had to call them back to fix a fault. They have always installed on time and have been friendly. I have used Dynamic Doors at my house 3 years ago and still haven't had a problem. Recommend them highly.
Customer Service NON existant, installers rude!
Sent an installer who obviously got out of bed on the wrong side this morning, then when I called Dynamic Doors they promised that they would investigate & get back to me by the end of the day. Sure I believed that much like the cheques in the mail line, & sure enough they did not call back. I liken them to a "Show Bag" shiny on the outside, but "full of sh**".
Do they sell inferior products or use inferior contractors to install product ??????
Brand new house, 4 separate issues over span of 3 years but say the 12 month warranty has passed. Panels needed replacing because of scratching of finish as doors rubbing on opening and closing, small wheels in channels chewed out, the whole motor assembly needed to be replaced and our last problem the anchoring of door spring has only one screw still intact, the other two have come out causing the bracket to become imbedded in the ceiling plaster and cracking in join between wall and ceiling. Getting a different company to come fix and will th...en have to have to pay someone else to replanted and paint affected areas. This latest incident could have been quite catastrophic had there only been plasterboard holding this bracket back. NOT at all helpful, promise to call back with time and date of repair but then don't. Quite irresponsible considering the urgency of this repair!
Terrible product but saved by good service
I feel pained for writing this. Our builder Plantation Homes selected these guys to do our garage doors. Less than 2 weeks after house handover, the door started freezing up in the first open of the day. Soon it didn't open at all. The only saving grace is that they guys in the Queensland office was helpful and sent a guy out fairly promptly to fix the issue.
To be fair, they did fix the issue and were very nice. I was just unpleasantly surprised because it was a brand new house and brand new garage.
For a full account of what we went through, Google Plantation Homes Maintenance for my blog entry.
Nothing Dynamic About Them !!!
We have two investment properties in Queensland both fitted with garage doors from Dynamic Doors. The doors are of the lowest quality and the back up and service provided by Dyanamic Doors is nothing short of non existent....
We are in the process of having both replaced at present.......better name would be "Disposable Doors"
Questions & Answers
Our Steel-line garage door was installed by Dynamic Door Service. In the recent past when using any of our remotes the door opens a few centimetres and then shuts down. It opens on second attempt. Why and how do I get this working properly again?
Dynamic Door Service A.Dynamic Door Service
Good Morning, Please call us on 1300 658 308 and we can help you.
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