Dynamic Door Service

Dynamic doors admin is hopeless. I rang 3 weeks out for a replacement strip and a service and was told it was booked in but would get a phone call 2 days before to confirm time. After not receiving a call I phoned them and was told it wasn’t booked in due to them not being in the area we were. Told them we were only in Brisbane a few days and… Read more

was disappointed after being told they would have to reschedule. Came to an agreement they could come 2 days later only because we were leaving Brisbane on the Tuesday. This score is no reflection on the tradesperson he was very good with communication and work done.

Noisy Garage Panel Door – My sincere thanks to Alex, Kurt & Dale, for resolving our very noisy panel garage door. I found the team to be very helpful and even during the onsite meeting with Kurt & Dale the interaction was very professional and friendly. As a result, I have no hesitation in recommending this team from Dynamic Doors, for their after sales persistence to resolve my issue.

Great Experience – Dynamic Doors installed our garage door fireseals. A big shout out to Adam for his hard work. The fireseals help to control the dust and light into our garage and also helps control the heat when it's a really hot day. Do glad we got this done.  Show details

Previously had average experiences, but things were much better this time! – If you are in the brisbane/sunny coast area I would highly recommend asking for James. Great guy, very friendly and knew what he was talking about after previous failed repair attempts. Russell who I believe to be a manager was really understanding of the situation and got someone out within an hour. Really appreciate the great customer service.  Show details

Poor Customer Service and Response – Now that I have read the comments/reviews on Dynamic Doors, I realized my experience on their poor customer service is not unique and seems to be the norm. After I phoned them and explained my problem (brackets pulling out of the garage wall after just more than 2 years) and arranged for a fix PLUS a service, a service guy showed up (only in the… Read more

afternoon after it was arranged for first thing in the morning), only to spend 5mins and stated it's a 2-man job and cannot be done, BUT he'll come back later the week to have it done. It's now close to 2 weeks later and nothing. Also made several phone calls to follow-up and was told someone will phone me back - still no response. Again phoned today and made it clear what I think about their service - or lack of - and now finally had someone returning my call. I'll see what will happen now.

Poor communication and customer service – The guy who installed our door was lovely and did a good job. We have since had tension issues with our new door and can't lock it. I contacted them over a week ago about getting this fixed and haven't heard anything. I then just called them to find out how much longer and the customer service was so rude. No apology and essentially said she can't say when I will be contacted about somebody coming to have a look. Show details

Poor customer service – I called Monday to request a service on my garage door, the lady I spoke to was lovely and said I’d receive a phone call in the next few days to organise this. I then recieved a text instead about gainining access on a specific date and to confirm with yes/no so I called first to ask how do I organise with the tech where to leave the key as I… Read more

will be at work. Kate advised me I need to pay now and then advise where to leave the key. I advised I don’t have my debit card on my right now and she said I’ll be put to the bottom of the queue to organise a service if I don’t pay now or before 4pm. As I work full time this is not possible and again I’ll be receiving an identical text at a later date and have to go through this process all over again. Waste of time and Kate was rude and demanding. I will take my services elsewhere to a more customer focussed friendly service

Poor all round – Had 2 doors installed on my new build. Reported it to them in September and was told it was unsafe and do not use them and still no communication on when being fixed.

Extremely unreliable – Very disappointing service from this company. I was booked in by themselves two weeks in a row and both times the service man never even bothered to turn up to do the job, neither did anyone from the office bother to contact me to say why? Very poor customer service and nil communication.

They are very poor in customer service – My garage door was supposed to be installed last month, they turned up with the wrong size door. Today after a month, they brought the same wrong size door. I don't believe anyone should be doing business with these unprofessional people. they can't even measure properly. When I rang up they cut me off w/o fully listening. Show details

Poor service and communication – After calling twice and speaking to either admin or reception about door motor no longer working just outside of warranty we were advised that this particular issue would referred to the manager and we will get a call back. For a garage door motor that has barely been used because we couldn’t get a car in for the last two years the motor was used… Read more

for about 50 cycles. Now when the door is up it won’t go down and of course it only does this once the car is IN THE GARAGE making it impossible to access the reset and program buttons.

We have to get on a ladder, program the motor and hope it works, usually it doesn’t.

This company is no help, offer no support and never call people back, if you build a new house take the Steel-Line motor off and bun it and get the garage door serviced through a decent company.

I should have known when they said they needed a full payment up front that there could be issues after installation – The colour on the product catalogue did not match the colour requested. It was the difference between brown and green or black and blue. I said I was not happy that the colour is not anywhere near a match and have not been contacted back. Show details

Poor Service .. Poor communication ... Really Expensive .... Not Professional .... Stay Away !!!! – I damaged the bottom 2 panel of the garage door. I sent the photos and specified the bottom 2 were damaged and all photos could cleary see the damages. They quoted me, i paid and waited 3 weeks. After 3 weeks only 1 panel arrived and when i called back they denied that 2 bottom panels were requested, when the e-mail clearly says otherwise. Ended… Read more

up paying nearly $1100 and waited 6 weeks to get the works completed!

I should have bought a new roller door with another company!!!

Garage Door – Had a dynamic door installed 4 yrs ago told company immediately door was closed on us leaving then when we arrived home the garage door was open person came out basically did nothing when I rang another time was told the door was not under warranty and I was told I would have to pay even though it was under 1 year old. The door is still doing the… Read more

same thing I just rang and was told I would have to pay $150 this is the problem of the company don’t use this company they are useless and they asked me if I have had my service every year why would you need a service every year I have had a garage door for over 25 yrs the company came out once. This company is ripping people off service is disgusting. Don’t use this company.

Warranty Issue – Had a door installed by a builder in our new house. Hand over was 14th October 2019 and nobody told us the requirement for a 12mth service to have warranty. When I rang for a warranty call on the 5th November 2020 and offered to have and pay for the service I was told NO. Your 3weeks late so we will not honor the warranty. I suggest you do not use these people to install your door. Show details

Garage service – Worst company in this world. The technician just applied greece on the sides and charged 150 dollars for a 2 minute job. I hope the same happens to you. Karma will definitely get back to u.

Shocking company – Garage door installed by Dynamic doors through our builder, not by choice. Reading the information left by builder it states about 2 and 5 year warranties. Not in the house 2 years and already problems. Called and advised that unless you paid for a yearly service you aren’t covered. Nowhere in the document does it state this. Shocking service. Never use Show details

Came to service our garage door and applied grease and charged $150.what a rip off – Called to fix our garage door.the technician checked and applied lubricants to joints and completed in 5 minutes. Did not provide any report and charged $150. I don’t know how they can rip people off. Karma will come and get you.

Poor Quality, even worse service – Warning to all owners and Agencies who deal with Dynamic Door Service! Various properties of ours have had to have the doors fixed or replaced but Miss leading warranty information is given out stating there is a 5 year warranty on the doors when in fact they only offer 1 year on the door and 2 years on the motor IF the owner has had a PAID… Read more

service by Dynamic Doors themselves. Nowhere in the warranty documents is this stated.

Highly recommend to stay away from this company otherwise you will be out of pocket.

Rubbish – I've ended up with a Dynamic Door for the garage door, not by choice but with the build of a brand new house. The garage door stalls and fails to open up after several attempts with the remote and only two-three months after moving into the house. I've called and asked the company to please explain. They clearly know it's a known fault and it's… Read more

clearly not fit for purpose. I've seen garage doors that work for over a decade with no maintenance required. Now they are demanding an annual $150 ransom to keep it operational. They said they will call me back to confirm a booking time/date to fix the useless thing and after a good week, they have still not called me back. Looking at the reviews, I am not the only one with a faulty product or experiencing their appealing lack of customer service.

Great service and faultless installers! – I don't normally write reviews but I feel this review is very warranted based on other review out there and the incredible service we received. We would like to take the time to recognise the amount of effort, time and care that was taken by your installer Dale his off sider Aiden to ensure our new garage door was installed in a professional… Read more

manner. 

When the installation team arrived they were given a pretty mammoth task to install a door into a carport with very limited support structure with out any prior knowledge of what they were up against. 

 With this in mind the installer decided that the door could be installed give more supporting structure, he went out of his way to ensure the job was not cancelled by writing me a cut list of required materials. 

 While I went and got the required materials the installation team cracked on with the door install. Upon returning I was pleased to see majority of the door was installed, the installer went ahead manufacturing the supporting structure for the roof. He had to make a support for both droppers, a motor support and a spring support. The old supports were in no way acceptable for reuse with the new door install. 

This is just an example of one of the many instances yesterday where your team were faced with a very difficult situation and were able to overcome any issues they faced. 

 The service that our installation team provided yesterday was second to none, I'm sure doing a lot of new builds they and all the team for that matter would not normally get the recognition they deserve for the efforts that they put in. 

 Again, thank you to all the team at Dynamic Doors and a special thank you to the installation team for your mammoth efforts yesterday. 

Regards, 

Brent

Buyer beware – Our building company used this product when we were building our house. We have been in the house less than 2 years. And we have had nonstop problems with the door it won’t open first time, it goes up and down 3-4 times before opening. This company has NO customer service at all, they refuse to assist you, are rude, use generic responses and… Read more

the service manager is a joke, and the only way you can get your door fixed is to pay a $150 ‘service fee ‘ if you donot have your door serviced EVERY year by them your warranty is void.

I highly encourage you to NOT use this company either personally or with your builder.

We had a garage door in our previous property, not only did we NOT have any problems with the door it also was NOT serviced.

It took them 10 days to provide a receipt. Of course they provided an excuse as to why it took so long.

Unprofessional and poor product.

Garage Door Repair – Many thanks for the great service and speed which had my garage door of 17 months, repaired in less than 24 hours from my call. It was a pleasure to deal with such proactive staff. Efficiency ++ from everyone involved. Show details

Fantastic Customer Service – We had our door installed by Dynamic through Henley Homes in 2017 - we called Dynamic to log our annual service as recommended by them and received fantastic customer service from both the service team in the office right through to the service technician who attended our job. No troubles at all with our door since install and would recommend them to anyone.

worst company ever – these people just need and would find any reason to get out of the warranty. pathetic and rude and worst customer service ever. our builder chose them to get our garage door installed. WORST DOORS EVER and WORST CUSTOMER SERVICE. we faced the problems that the door got stuck while going up and down.. it was a brand new house..

Backyarders!!! – Nothing wrong with actual doors but installations done by backyarders , continual issues with door coming off rails etc Inspection confirmed installation not correct

Absolutely shonky!!! STAY AWAY!! – I’ve been in my property for 6 months now , the builder used dynamic. Had nothing but issues already had them out 3 times as the door gets stuck and will not go down. The last time I had them out I had the door stuck in manual mode for one week because the builder said they are busy and will attend to it urgent (1 week is urgent) when the guy came… Read more

out the roller door happened to be working again and the repairer accused us for pulling the cord. It has since stopped about 4 times in the past month and I keep having the play with the cord to get it back into the tracks. Finally the day I knew has come and one side of the door got jammed in the track while going down and bent the panel door. Could not even be manually put down. Don’t know how these guys are operating, shonky morons!

Terrible service – We have been living in our brand new house for 18 month's. For the past 4 weeks we haven't been able to use our garage as the roller door tracks came out of the wall, when closing the door. The tracks were never installed correctly, Only drilled into plaster which wasn't stong enough to hold it. We have now been told we have to pay $450 to have… Read more

it fixed as the warranty has ran out, if it was installed correctly to start with we wouldn't have this problem. Terrible sevice! We wouldn't recommend them to anyone! Extremely disappointed!!

Takes numerous presses for door to open – New home built. The builder used Dynamic Doors for the garage door. We have had nothing but trouble since day one. Takes NUMEROUS presses of the wall mounted button (and remote if used) to open the door. Shortest warranty offered in history (3 months).

Excellent Service – Our door was installed as on time as promised, polite contractors and with no mess, job done. Show details