Dyson Cinetic Big Ball
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Reviews
Frustrating product to use
Cinetic Big Ball Animal+I have had the Cinetic Big Ball Animal+ for about a year. I was a big Dyson fan prior to buying this product as I have purchased multiple Dyson products over the last 15 years. I cannot help but rate this as the worst Dyson product I have purchased. The canister that collects dust fills very quickly and the lid is extremely fiddly. I am never quite sure if I have closed the lid correctly, and if not, the contents spill out onto the floor when I remove it from the main unit. The suction is great however for some reason I find it very tiring
... Read more to use. I think the "big ball" unit is too heavy and difficult to move around furniture. If you suffer from arthritis in your hands or arms then I would strongly recommend not buying this product. I will still look at other Dyson products in the future however I personally think this a poor product.
Overall very good
Cinetic Big Ball Multi FloorI've recently bought my second Dyson Cinetic Big Ball vacume cleaner. I bought the same brand and model again as it is the best vacume cleaner I have ever had. The first one was still working 5 years after buying, I handed onto my daughter as she moved out and need a good vacume.
Very easily picks up dog hair, when other brands do not. Very glad vacume bags not required, so one less thing to buy. The chamber fill container is easy to empty, just press the button to detach from the main vacume and push another button to empty the contents.
Som
... Read moree small issues: 1. Sometimes after emptying the fill container, it is sometimes difficult to connect the lid back into position. 2. When the chamber is getting full and needs to be emptied, after pressing the button to detach from the vacume, the lid sometimes opens by itself and the contents are spilt everywhere. I now have to hold the lid in place before I activate the detach button, to prevent spillage. Over all I really like this vacume, just a few small annoying things prevent giving this vacume 5 starts
I love it. It's so perfect
Cinetic Big BallIt designed for both hard floor and carpet which I found so useful. You can simply press the paddle to change the surface from carpet to timber/laminate. It also doesn't need vacuum bags which is the best thing about it.
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Clogging, looses suction
Cinetic Big Ball AnimalVacuuming carpet the Dyson looses suction after about 2 minutes , I then empty the waste container clean/wipe around the metal filters with a damp cloth and away it goes for another 2 minutes, very frustrating
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Hi Carole, thanks for bringing this to our attention. We'd like to explore this feedback further with you and see what we can do to help with your machine. To troubleshoot with us and see what remedie
... Read mores are available, feel free to reach out to our customer support team, our contact details are found here: https://www.dyson.com.au/dyson-supportWe did contact customer support but they were not able to assist, basically the machine is a dud
In some instances, like this, it can be helpful for our experts to see what's happening, for example in a video or video call, or for our technicians to assess the machine at a Dyson service centre to
... Read more find the best resolution. We're keen to help get your machine back in action, we kindly ask you to contact our experts again so we can get this sorted out for you. https://www.dyson.com.au/dyson-support
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worst vaccunm do not purchase.
Cinetic Big Ball Multi Floor Extrai purchased this approx. 3 hours ago rom big w as my Dyson origin which is 7 years old finally died. I thought i wouldn't go wrong with purchasing another dynos. well how wrong was i!! it does not suck anywhere near as good and i am in shock that Dyson has actually produced this with such a large price tag. please don't purchase. ill be asking big for a refund tomorrow alternatively contacting Dyson direct.
Hi Jasmine, thanks for sharing your honest feedback with us. If you wish to discuss this feedback, or have any questions or would like our assistance, please reach out to our support team, our contact
... Read more details are listed here: https://www.dyson.com.au/dyson-support
Worse vacuum ever
Cinetic Big Ball Multi FloorDyson should be ashamed, worse vacuum ever. If you have carpet do not buy, it has these little wheels on the vacuum head which digs in and causes havoc to the carpet. It also Doesn’t even vacuum hair up on carpet. If you also want to quickly vacuum a corner by taking the head of the vacuum there is gap in the hand piece (designed by someone that’s never done vacuuming). Do not buy unless you like being frustrated.
Show detailsHi Trev, thanks for letting us know your honest feedback on how the machine has been functioning in your home. We like to help our owners get the best possible experience with their machines, so if yo
... Read moreu wish to discuss your feedback in more detail, do some troubleshooting with us, and find solutions, we'll be happy to help you. To get started, reach out to our experts for support, via the contact page on our website: https://www.dyson.com.au/dyson-support
Dyson quality has gone down hill
Cinetic Big Ball Animal ProI own multiple Dyson products but this one is by far the worst. Dyson cy22 animal pro…. Has just not lasted. The vacuum has continually lost suction, unlike my dc39 this vacuum does not have the option to clean the filters and I constantly have had problems with this model. Turbine brush stopped spinning and I’m not impressed at all. I have had a v6 dyson stick vacuum that has worked for years and now have a v8. This one however has been the most problematic of all the dyson products I have purchased…. Really disappointed
Show detailsHi Joel,
Thanks for letting us know this is happening with your machine. If you wish to discuss your feedback, do some troubleshooting with us, and find some remedies, please reach out to our experts
Has it's faults for 1000 prototypes
Cinetic Big Ball Multi FloorBought it a year ago, like others it has it's issues that drive me nuts.
First, there is 9 joins in the hose! after some wear and tear the joins become lose and ammit a high frequency sound, I've had to tape them up to shut it up. Second, the tab on the fill container broke. Third, the power switch has no grip so your finger and foot slides off without actually turning it on. Forth, when flicking out the brush for hard floors instead of sucking up dirt ect it just pushes it away. Way to many bristles.
Other than that its ok but i hate using it.
Hi Average Jow. Thanks for letting us know of what's been happening with your machine. If you wish to discuss your feedback, do some troubleshooting with us, and find some remedies, please reach out t
... Read moreo our experts for support, via the contact page on our website: https://www.dyson.com.au/dyson-support
I just can't Believe that Dyson actually produced this Vacuum!!!
Cinetic Big Ball Multi Floor ExtraWell I purchased this Vacuum Cleaner (Dyson Cinetic Big Ball Multi Floor Extra) back in February, 2023. I have to tell you that I can't believe that Dyson actually produced a vacuum cleaner like this one!! It is Terrible!! I have a Dyson Gen5 Detect Stick Vacuum that I use around my home - and it is a pleasure to use. Not the case with this Barrell Vacuum!! I purchased it from Dyson on EBay. I bought it mainly for 2 reasons. 1. To use to vacuum my car, and 2. to vacuum the carpets in my 3 bedrooms.
1. Trying to use it to vacuum my car is a nig
Hi Paul, thanks for bringing this to our attention. We're very keen to assist in getting your machine working as it should. Please feel free to contact our team, with all the feedback you've provided
... Read morehere. We can be reached via the methods of contact on our website, here: https://www.dyson.com.au/dyson-supportFind out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
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Hands down the worst vacuum I have ever purchased
Cinetic Big Ball Multi Floor ExtraThis thing flings dust and bird seed behind it, in front of it - EVERYWHERE!! Takes me 4-5 times as long to try and vacuum something.
Clunky and awkward head and handle. I have tried the two supplied heads and swapped to a turbo head. Avoid!
I will never buy a Dyson brand again
Hi Rannane Z.
Thanks for letting us know this is happening with your machine. If you wish to discuss your feedback, do some troubleshooting with us, and find remedies, please reach out to our experts
Not ergonomic
Cinetic Big Ball OriginThis vacuum does the job in terms of removing dust and debris from various surfaces. But the ridiculous handle design has given me the worst RSI. I'm in so much pain after using it only twice to vacuum my 3 bedroom house.. I couldn't even cut slices of cheese after damaging my wrist vacuuming in such an awkward position. A friend of mine experienced similar and now has a lump on her wrist!
There were other issues, like the flimsy extendible tube and the bulky head. But the pain from holding the handle is enough for me to get rid of this machine.
So disappointed.
Hi Jade, thanks for letting us know about your experience with your machine's handle. Here at Dyson, we take matters of safety very seriously, and we’d like to speak to you about this as soon as possi
... Read moreble. Our Dyson Experts can be reached via phone, Facebook Messenger and Live Chat with our details found here: https://www.dyson.com.au/dyson-support We hope to hear from you very soon.
Disappointing
Cinetic Big Ball Multi Floor ExtraWe have had this model's baby brother for a long time until the handle trigger cracked and duct tape was successfully used to repair. We replaced it with this Big Ball model, expecting the same or better performance. Wrong. The main body does not roll, you have to drag it behind you. Fluff and lint on carpet has to be picked up after you have vacuumed the area. Hopeless. I do like the easier chamber emptying feature and the quieter motor.
Show detailsHi there, Retired. Thanks for sharing your feedback about this vacuum model. To discuss this further and see what remedies are available, we'd kindly ask you to reach out to our customer support team,
... Read more our contact details are found here: https://www.dyson.com.au/dyson-supportFind out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
Know better, choose better.
Love the Dyson
Cinetic Big Ball Multi FloorI have wanted a Dyson for a while, now we have one it’s definitely Dyson for life! Bought from ‘The Good Guys’
Love it, stick Dyson next on th3 shopping list!
Works till it doesn't
Cinetic Big Ball AnimalI have solid hardwood flooring so this vacuum get very little use. I bought the extended warranty. About 2 years ago it started blowing out dust on startup. I ultimately sent it in for repair. I got it back and it was still blowing out dust on startup. For the amount of money I paid, I expect much more.
Very disappointed...
Hi Eddie, thanks for letting us know. A repair at a Dyson service centre comes with a 1-year guarantee in Australia. We'd kindly ask you to reach back out to our customer support team and let them kno
... Read morew this has happened, as we'd love to help get this resolved! Our contact details are found here: https://www.dyson.com.au/dyson-support
Big mistake
Cinetic Big Ball Animal ProAfter living with and loving the first dyson for many years before I was forced to retire it, I bought the new dyson cinetic big ball animal pro believing it to be a new and improved model...improved no way!! The attachments are awkward and time consuming to use, the spinning brush head bristles broke off and the 3 in one multi tool is ridiculously awkward to use and hair and fluff etc gets snagged on the many joins up the pipes and brush heads. The plastic body & barrel are flimsy and fragile and changing attachments and pipes take forever to slot together...what a disgrace! Saw 2 dyson vacuum cleaners in a charity shop 4 sale last week & they were still there yesterday...go figure!
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We’re disappointed to hear this feedback about your experience with this machine, Barabara, if you wish to discuss your concerns further, we'd love to see how we can help. Please contact Dyson directl
... Read morey, our Australian customer care contact details are in the link below. https://www.dyson.com.au/dyson-supportQuestions & Answers
I was very happy to finally buy myself a Dyson Cinetic Big Ball Multi Floor vacuum cleaner, but after using only twice, I find it is not picking up hair, especially off my rug. I had to brush the rug manually with a brush. We are only two retirees, both with short white hair and this is the hair that is on the carpet/rug. I have the slider about half way and this makes my back very tired. Do you have any suggestions.
How do you get the filter out of a dyson cinetic big ball allergy
It doesn't have a serviceable one because of the cinetic technology
The vacuum has a paper filter and if it is is compromised then the vacuum may emit dust. Leah, you may find that YouTube has a tutorial on removing/replacing the filter.
Hi Leah s, and thanks for your question.
This model is designed for no owner filter maintenance, whilst there is an internal post filter inside the main body, this part shouldn't be accessed unless being serviced by Dyson technician.
It is difficult to install by hand to our exact manufacturing specifications, may require a level of disassembly that we don't recommend owners undertaking, or may have safety reasons not to. Due to this, if you need assistance with this part, we'd kindly ask you to reach out to our customer support team, our contact details are found here:
https://www.dyson.com.au/dyson-support
Hi. I purchased the Dyson Big Ball Cinetic animal + allergy second hand. I have searched everywhere for info about the exhaust. air comes out of the top and also through a small valve on the plastic bin. It seems to drastically reduce the suction. Is there a piece missing, a plug maybe?
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Details
| Category | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners |
|---|---|---|---|---|
| Price (RRP) | $899 | $999 | $499 | $699 |
| Bin Capacity | 1.5 L | 1.6 L | ||
| HEPA Filter | No | No | No | No |
| Weight | 7.64 kg | 7.64 kg | 7.64 kg | 7.64 kg |
| Attachments | Carbon Fibre Turbine Cleaner Head, Swivel Hard Floor Tool, Combination Tool, Groom Tool, Stair Tool, Tangle-Free Turbine Tool | Carbon Fibre Turbine Cleaner Head, Carbon Fibre Soft Dusting Brush, Stair Tool, Stubborn Dirt Brush, Combination Tool, Reach Under Tool, Tangle-Free Turbine Tool, Swivel Hard Floor Tool | Dual Mode Floor Cleaner Head, Stair Tool, Combination Tool | Pneumatic Cleaner Head, Swivel Hard Floor Tool, Combination Tool, Stair Tool |
| Type | Bagless | Bagless | Bagless | Bagless |
| Cord Length | 6.6 m | 6.6 m | 6.6 m | 6.6 m |
| Suction (Air Watts) | 250 AW | 250 AW | 250 AW | 250 AW |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
| Release date |
Extra Information
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Thanks for taking the time to express how you feel. Here at Dyson, we value all feedback, even if it isn't quite what we'd hoped for. We want our owners to get the best possible experience with their
... Read moremachines, so if you wish to discuss your feedback in more detail, we'll be happy to help you. To get started, reach out to our experts for support, via the contact page on our website: https://www.dyson.com.au/dyson-support