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Dyson Cinetic Big Ball
Multi Floor, Animal Pro, Animal, etc...Reviewer Photos & Videos
RinnieSouth East Queensland, QLD
- 5 reviews
- Cinetic Big Ball Multi Floor Extra
- Verified purchase
Rubbish
Bought this vacuum 7 months ago.. worst decision!!
It’s bulky. It’s like you’re fighting with it when you use it, terrible on your back!!
The dust bin doesn’t lock properly and whatever you vacuum just accumulates round the bin and on the floor so then you have to clean up it’s mess!! Thankfully I have another cheap vacuum to do this!!
Sent photos and email to Dyson. There reply was it’s my fault and also had the audacity to say “was I using it to vacuum my car as there was some sand in the debris of the mess it made “.
My answer “ no “. What...Read more
Purchased in August 2020 for $599.00.
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RenaeGreater Melbourne (Outer), VIC
Waste of money
Worst vacum ive ever used. Flicks small bits of crumbs everywhere...!! What a waste of money.. after just 2 uses I am back to using my $100 kmart vacuum ' which I thought was crap until I used dyson!!! The kmart 1 is way better. I want my money back!!
Purchased in January 2021 for $500.00.
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Extremely disappointed
The Dyson Big Ball is an absolute disappointment. It’s hard to pull and constantly rolls over when going round corners. On the side of the head the two ends keep falling off with the slightest bit of hair or dust on it. The purple foam strip along the bottom of the head had totally come off. This has all happened in no more than 15 months of use. I’m so disappointed. All the hype about Dyson being a great brand. So disappointed. I’m getting in touch with our supplier to see what can be done, otherwise I have very expensive vacuum cleaner sitting in a wardrobe not being used.
Purchased in October 2020 at Harvey Norman.
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Find out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
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Dallas H.South East Queensland, QLD
Very disappointing
Used on timber and carpet floors. Blows dust from rear. Turbo head flicks debris everywhere. Constantly tips over. Power button does not switch off when pushed. Release button jams when emptying. Despite cleaning repeatedly the unit now has a electrical burning smell so we have discontinued using. We assumed we were buying a quality machine for $700. Not happy at all.
Purchased in August 2018 for $699.00.
1 comment
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CumulusGreater Melbourne (Outer), VIC
- 6 reviews
- 3 likes
Very hard to empty and refit barrel
Suction is good, that’s where it ends. The barrel will often empty itself as you remove it from the vacuum cleaner dropping its contents all over the bottom inside of the vacuum cleaner. You then need another vacuum cleaner to clean it up before you can put the barrel back on. So buy spare to clean the cleaner.
If you do manage to get the barrel to a bin before it drops its guts then it is very tricky to close the barrel after emptying it. You need to left a small grey tab that is a bit awkward to get at although not too bad. This releases the...Read more
Purchased in February 2020 for $600.00.
1 comment
DysonDyson
We certainly wouldn't expect the bin to unclip itself after being secured, this is not normal behavior.
If you haven't already done so, we would encourage getting in touch with our Dyson Experts and ... Read more
we will be happy to help get this sorted. We are available via Live Chat, Facebook Messenger or phone with our details found here: https://www.dyson.com.au/support/contact-usSimilar opinion? Write a review on ProductReview.com.au!
Mark GoodleyNortheast, VIC
Rubbish
I have to agree with all the other complaints on here.
Dust blowing out the back of the machine, have already replaced ( the lifetime) filter.
Collection bin is ridiculously small. The clip on the bin is totally useless and non functional. The turbo brush constantly jams. The power button jams, as well as the cord retract.
Is only two years old, if I could find the receipt I would be returning it for my $1000 dollars back.
Will never recommend to anyone.
Purchased in June 2019 for $999.00.
1 comment
DysonDyson
We are sorry to hear of the difficulties you are encountering with your Dyson Cinetic Big Ball Animal Pro and are only keen to assist.
Please get in touch with our Dyson Experts via Live Chat, Facebo... Read more
ok Messenger or phone and we will be happy to help. You can find our contact details here: https://www.dyson.com.au/support/contact-usSimilar opinion? Write a review on ProductReview.com.au!
timothy.oldmeadowSydney Surrounds, NSW
- 4 reviews
- 1 like
Can't handle dog fur
Very expensive below-average vacuum cleaner. Carbon fibre turbine died, took it apart and freed up the hair clogging the bearing thanks to a youtube video showing me how to do it. Dyson uses star-head screws to prevent consumers from fixing their own parts. It freed up and started to work again but I think it might need more grease now because it seizes up even faster than it used to. Also unable to buy replacements for this specific head because it has been out of stock in Australia for over 6 months. I have been checking the Dyson web page si...Read more
nce June last year, still not available and possibly even discontinued? (I can only see the dual floor head and that has been out of stock forever). Suction is not bad but not amazing for a modern cleaner. Mostly the issue lies in that carbon fibre turbine head... the bristles have burned away, specifically the black ones which I assume as supposed to be said carbon fibre bristles. They're all gone, eroded into oblivion after about 1.5 years of use. The replacement turbine is also unavailable to buy. Don't buy Dyson. I've heard awful things about their more expensive cordless stick vacuums too.Purchased in April 2018 for $700.00.
1 comment
DysonDyson
We are sorry to hear you had difficulty with the turbine head of your Dyson Cinetic Big Ball.
While we do have a range of spare parts online, not quite everything that is available is online. Be assu... Read more
red the turbine head for the Cinetic Big Ball range is available by getting in touch with our Dyson Experts.Similar opinion? Write a review on ProductReview.com.au!
LeonardSydney, NSW
Dyson Cinetic Big Ball Animal
The Dyson "Big Ball" is just that:
Big. Heavy. Cumbersome. Obstinate.
This machine replaced an original 'Dyson Ball' which was a beautiful machine.
Then Dyson "fixed something that wasn't broken" and invented the 'Big Ball'.
This thing is like dragging a medicine ball around.
Not only on carpet, but especially also on timber, tiled, or any smooth floor.
The wheel mechanism has a momentary prolapse in concentration, and has to be coaxed along, only by dragging on the hose....Read more
Purchased in January 2018 at Dyson for $700.00.
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Is not suitable for all floor types, despite the advertising saying so
This vacuum doesn't work on carpet at all - it leaves large clumps of hair and dust in its wake. I have now been told by support that this cleaner is not suitable for carpet, despite the website stating that the cleaner works on all floor types. Very disappointed at what a waste of money it has been - I am now looking at selling it and will buy another brand. The ball is also heavy and needs to be carried over wooden floors so it doesn't leave any scratches.
Purchased in October 2019.
1 comment
DysonDyson
While this machine has been designed to provide great performance across carpets and hard floors, if hair is a problem on your floors we encourage considering a Dyson with a spinning head. For a Cinet... Read more
ic Big Ball Multi Floor, a turbine head is available for purchase separately. Should you wish to purchase this or discuss your concerns further, please email auaskdyson@dyson.com, our Dyson Experts are only happy to help.Similar opinion? Write a review on ProductReview.com.au!
Find out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
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unsatisfied customerSydney, NSW
- 11 reviews
- 1 like
2nd review after owning for 6 months
I was happy at first, but its crap I actually hate it,
My machine doesn't pick up like my old vaccum (bosch) the hole to vaccum is too small, its like you have to pick up every little thing before u vaccum then it still gets blocked all the time, I have girls so I vaccum a lot of hair it always blocks the vaccum, no matter what head I have on it.
It already stopped working once already (but dyson does have excellent customer service and it was fixed)
But I just don't like it, I feel it is not strong enough suction, like I was used with my old...Read more
Purchased at Harvey Norman for $599.00.
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Dale RobertsonSydney, NSW
- 2 reviews
- 1 like
Always had Dyson in last 20years and am disapointed
You take the barrel off every 2nd time and it opens on the floor, I make sure it's clicked in properly ( base to barrel) but it still does it. Is there a fix for this ??? any help would be appreciated
Purchased in September 2018 at Harvey Norman for $499.00.
2 comments
DysonDyson
Thank you for reviewing your machine.
Please be assured this is not normal and the barrel should not open by itself. So we are able to assist you further please email auaskdyson@dyson.com and our experts will be in touch as soon as possible.
Thank you for all your assistance, the new bin has fixed the problem and i am still a Dyson customer thanks again and have a great Christmas
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AcheyGreater Melbourne (Outer), VIC
- 6 reviews
- 4 likes
- Cinetic Big Ball Multi Floor
- Verified purchase
Not a good choice
Too heavy and cumbersome to move. End up carrying it around the house - which is not ideal. Worst point is that it does not actual suck up the dirt. It kind of pushes everything around and ends up with in clumps, which I guess is easier to pick up. I have no idea why people rave over this brand. Could not be more disappointed.
Purchased in September 2020.
5 comments
DysonDyson
We are sorry to hear you are unhappy with your Dyson Cinetic Big Ball Multi Floor Extra.
While this machine has been designed to provide great performance across carpets and hard floors, if hair is a... Read more
problem on your floors and this is what is clumping we encourage considering a Dyson with a spinning head. For a Cinetic Big Ball Multi Floor, a turbine head is available for purchase separately.Hair is not a problem... if it only was so easy. Isn't it a shame that a machine that is called 'multi floor extra' requires extra attachments to work???
DysonDyson
While this machine is designed to work across carpets and hard floors, if hair is a problem, we encourage a machine with a spinning head as included with our Cinetic Big Ball Animal+ and Cinetic Big B... Read more
all Absolute machines. While we can only apologise if you weren't' advised this, our Dyson Experts are available for assistance both pre and post purchase.Similar opinion? Write a review on ProductReview.com.au!
sstipHobart, TAS
It has issues
I have had numerous dysons over the last 25 years. This is by far the least well designed. While suction is excellent. Yes, you have to clean the brushes on the turbo head every now and then but I have to do that on all of them. The main design fault with this dyson is that the barrel, when you want to remove it to empty it, opens up and the contents get emptied all over the vacuum cleaner and your floor. So you have to clean the machine re-assemble it and then vacuum the floor, albeit small portion of it, again. The design of this one is very much bellow par in comparison to other dysons.
Purchased in October 2019 at JB Hi-Fi.
1 comment
DysonDyson
Thank you for reviewing your machine.
Please be assured this does not sound normal and you should not find the bin opening easily when taking it off the machine.... Read more
So we are able to assist you further please send an email through to auaskdyson@dyson.com and one of our experts will be in touch as soon as possible to assist.Similar opinion? Write a review on ProductReview.com.au!
RosieSydney, NSW
- 2 reviews
- 1 like
Scratching My Timber Floors
The suction is quite good on the vacuum cleaner and I like the fact that it is quite compact, however, it is scratching my timber floors and I can no longer use this vacuum cleaner on the timber floors which make up the majority of the flooring in my house.
Purchased in January 2017 for $699.00.
1 comment
DysonDyson
We certainly wouldn't expect any difficulties using your machine on hard floors and are keen to assist.
Please forward your review, details, and serial number of your machine to auaskdyson@dyson.com and our Dyson Experts will be happy to assist.
Similar opinion? Write a review on ProductReview.com.au!
Audric A.Greater Melbourne (Inner), VIC
Great suction, but starts to leave scratches on wooden floor
I have this Dyson for quite a while now, but since a few weeks it leaves a scratches on my wooden floor.
It looks like the shoe cover below the MuscleHead has become too thin to not make the whole head run without rubbing the floor and leave marks.
Even after putting the head on the minimum suction, it still leaves mark.
I end up not using it anymore. That's a shame because it's my first Dyson.
1 comment
DysonDyson
We certainly don't design any Dyson machine to do this and are keen to assist.
Please forward your review, details and photos to auaskdyson@dyson.com and we will be in touch ASAP to assist.
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Find out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
Know better, choose better.
Completely Useless
I am so disappointed with this vacuum. It pushes the dirt around on hard surfaces and any hair it picks up from the carpet gets stuck in the brush head. I have to disassemble during and after each use to cut the hair from the brush and remove dust blocked in the tube. When I called Dyson they tried to imply that having three girls with long hair was abnormal and then tried to tell me that cleaning out the brush and tube during and after each use was the normal maintenance procedure for this vacuum. This to me is a faulty machine, but when sent ...Read more
away to test, it just came back saying they couldn’t find a fault. Is it tested on a bald bachelor? They then tried to tell me it was up to the retail store I bought it from to refund me but of course the retail store tell me it’s up to Dyson, so no one is willing to take responsibility and I’m left with a product that is totally useless to me.Purchased in March 2020 at Noel Leeming for $700.00.
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Max D.Perth, WA
- 5 reviews
Really great machine but
Got this machine a few months ago to replace my dc08 turbine after the second motor went out. I had high expectations and they were all met it picks up the dirt like nothing else. the tangle free turbine is a great improvement from older models and I love the fact that’s there’s no filters to clean or replace. there is some downfalls 1. The bin never fills up evenly all the dirt will fill all the way to the top at the back and there will be none at the front of the bin. This is a issue my old Dyson only did when sucked up a lot of dirt at one time. 2. I have read reviews that the bin open randomly and yes that has happened to me but only once. Other than that it’s worth the money and a great product
Purchased in March 2020 at Harvey Norman for $699.00.
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Dyson that didn't live up to it's claims.
I had my Dyson for about 3 years. From the start, I wasn't a fan with my Dyson. I hated cleaning the dust bin. The dirt would stick to the top of the unit. I would have to pull the dirt out and tap it to shake the fine dust out. The dirt at the top of the unit would stick and I would have to rub it off. Recently the suction power has weakened, almost to no suction at all. I empty the dust bin after every use and I still experience loss of suction. It's messy and unpleasant to clean the dust bin. My Dyson was a disappointment and didn't live up to it's claims. I'm going to buy a different kind of vacuum, that I don't have to work so hard to clean.
Purchased in March 2017.
1 comment
DysonDyson
We are sorry to hear you are experiencing a loss of suction. We would kindly encourage running through the troubleshooting outlined here: https://support.dyson.com.au/supportHome.aspx/Vacuums/Cylinder... Read more
s/Dyson-Cinetic-Big-Ball/214890-01/not-working/pick-up-issue In terms of dust sticking, the machine should eject the dust when the bin slides down and open, however in the event there is some stubborn debris, this should be easily rectified by closing and reopening the bin.Similar opinion? Write a review on ProductReview.com.au!
saphireAdelaide
- 9 reviews
- 4 likes
- Cinetic Big Ball Allergy
- Verified purchase
Not worth the money, unlike older Dysons. Design flaws plague this model.
As I've had this vacuum for a few years now, I feel I am now able to provide a comprehensive review of its abilities. We used to have a Dyson upright that had served us well but we weren't a fan of how heavy it was to push and how difficult it was to use the tightly retracted hose without the unit tipping over, so we decided to stay within the brand and purchase a more familiar barrel-type vacuum (like our previous ones), despite this being the most we spent on a vacuum, which was reasonable when expecting this to last many years. We spent extr...Read more
a on the Allergy variant as we were interested in the turbine brush for use on carpeting. The truth is, it isn't really that great on any floor surface. On my old house's laminate floors, the floor tool simply pushed dirt around rather than sucking it in unless you made a conscious effort to go over dust very slowly. On tile, it's marginally better but not very much so. On carpet, it was fine initially on shallow loop pile carpet, but on any cut pile rug/carpeting (still shallow), it struggles to pick up surface level dust even with a clean bin and otherwise good suction. The floor tool despite it being Dyson's "best", needs constant passes just to get surface level dust, let alone embedded dust which there's no way of proving if it is removed or not. We never wear our outdoor shoes inside so the carpets never get too dirty, but for those who do, I doubt this machine will inspire any confidence as it is already struggling with regular house dust. The BIGGEST issue with this machine is the design flaws and poor build quality. The most troublesome issue is the weak latch mechanism on the bin. It is a small bit of plastic which holds the bin shut but I have faced the same issue many have complained about since the very beginning, which despite how tight and secure it is when installing the bin, upon removal, the bin lid will flip open and dump all the dust you’ve been vacuuming up back onto your floors. I’ve attached an image of the size of the catch, beside a 20c coin for scale. It is absolutely tiny and over time as the motor’s heat/vibration makes the plastic mechanisms not as tightly sealed as it is brand new (this part sits right up beside the motor), it is able to slide away from the catch. I cannot fathom why they would cheap out on this vital piece, when they simply could’ve made a wider ridge for the hook to catch on. To date, I’ve gone back to Dyson numerous times and they just keep sending me the same flawed bin which works fine initially but then exhibits the same issue after less than a year (and I don’t even vacuum very frequently). I cannot trust it anymore and have to have my hand under the container as I carefully walk to my bin to empty it. That brings me to the emptying part – it’s nowhere near as easy or hygienic as they make it seem. The bottom lid gets dust and hair in its crevices, and as with any other bagless there seems to be a small plume of dust that flies around as you empty it. Many times, I’ve had to even use my hands to aid clumps of dust out into an old plastic bag. I cannot believe this is marketed towards ALLERGY sufferers, I don’t have any allergies and it’s sickening enough emptying this one and its poorly designed bin without dust flying everywhere. Within a year, in early 2017, the wheel fell of the unit and upon inspection, it was an in-warranty repair as the heat generated by the unit had weakened the plastic attachment. It had to be sent back to Dyson to be attached back on. That was pretty disappointing as I’ve never once had that happen on previous models but the wheel on this unit seems to be a thin disc of plastic built more for aesthetics than function, but I’m just glad it happened within the warranty period. I’ve paid for the extended warranty a couple of years back as the manufacturer’s warranty was about to end and the machine had given me enough worries as it is. Now that is about to end soon and overall, given the disappointing price to performance ratio of this vacuum, this is the very last Dyson I will own. I’ve always believed in the bagless hype but after seeing that even this the ‘ultimate’ bagless vacuum, has not been appreciably better and in some cases worse than my previous one, I may very well get my very first bagged vacuum (going by Product Review, I seemed to have found some top-rated Mieles, plus I’ve already had good experiences with the brand, so I am tempted). I was never a fan of consumables but seeing what a pain this is in terms of maintenance and emptying, my mind is now open to alternatives. Just don’t fall for the marketing – the whole bin design is flawed and it is NOT a pleasant experience dealing with this in the long run – but then again this is a brand that demonises well-priced traditional alternatives to sell you their own $800 tower fan or $500 hairdryer, so why am I surprised that quality went down the drain and margins shot up with this most-recent series of vacuums. Never again…Purchased in May 2016 at Dyson for $599.25.
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KateSydney
- 5 reviews
- 3 likes
Avoid Dyson Barrel vacuums- you'll end up carrying the heavy barrel in your other hand.
Purchased the Dyson Cinetic Big Ball Origin from David Jones for $397 AU on 20/6/20. After the first use hated it (still hate it after the 3rd use)- doesn't suck well enough, even on the max setting (ie won't vacuum a hair ball off carpet), the barrel doesn't follow along behind you but rather tries to go the wrong way, doesn't roll at all, or just tips over. It is frustrating +++. So you have to end up carrying the HEAVY barrel in the other hand and consequently hurting your back. The bin emptying function is also terrible and the base keeps o...Read more
pening (thus dumping the contents on your foot/ floor/ itself/ any nearby pet) even if you click it into place. Just awful. I've contacted both Dyson and David Jones to request a replacement with the stick vacuum and haven't got a response.Purchased in June 2020 at David Jones Online Store for $397.00.
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Questions & Answers
LJP48asked
Dyson - I am very excited about my new vacuum and think I may just have to figure out how to work some aspects. I have used it four or five times. I have had a few trial and error mistakes with the bin not being properly closed and vacuuming dirt all over. Hopefully I've solved that. My turbine head seems very noisy and I'm thinking I probably should be wearing ear protectors. I thought maybe something is clogging it - I have cleaned the brushes on the turbine head a few times as my long hair is wrapping around the roller. I have removed it all but still very noisy and I'm feeling the suction isn't as good as it was the first day. My husband tried it and it was too loud for him and he operates our leaf blower with enthusiasm. The wand seems to be fastened properly. I do feel like it is a simple fix but I just can't find what it is.
No answers
Mattasked
Hi
When I vacuum carpet with my Dyson Big Ball it doesn't seem to pick up what is on the floor but instead seems to collect it then sucks it back out onto the floor. Any recommendations on how to stop this?
4 answers
What age is the machine ?
I purchased it in 2020. Has been doing this since I purchased it.
DysonDyson
This is not to be expected and we are keen to assist.
Please forward your query and the serial number of your machine tor Dyson Experts via Live Chat, Facebook Messenger or phone and we will be happy to help.
We look forward to hearing from you and assisting.
Jodietodmanasked
My cinetic big ball cannister wont stay closed at the bottom - every tume i remove it all the dirt empties all over floor. It doesnt clip closed at all
3 answers
Oh yes!
This is a feature of the obstinate Big Ball !
Didn't they tell you !
The suction inlet gets blocked with anything bigger than a gnats testicle.
So you have to open it to clear the obstruction.
Good idea never to open your machine inside the house.
Oh I don't have a problem with suction. But I do have a problem with the clip at bottom of cylinder. Wont stay closed. Dirt everywhere
DysonDyson
We are sorry to hear the bin is opening on your machine when not expected. Sometimes, this can happen if the bin is pushed back up into position without closing the trap door first. We encourage closing the trap door, then pushing the bin back up into position.
If this is how you already close the bin or this continues, please just get in touch with our Dyson Experts and we will be happy to help get this sorted. You can find our contact details here: https://www.dyson.com.au/support/contact-us
Details
Dyson Cinetic Big Ball Animal3.6(138) | Dyson Cinetic Big Ball Allergy3.2(127) | |||
---|---|---|---|---|
Category | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners |
Price (RRP) | $999.00 | $899.00 | $799.00 | $699.00 |
HEPA Filter | No | No | No | No |
Weight | 11.34 kg | 11.04 kg | 10.67 kg | 10.55 kg |
Type | Bagless | Bagless | Bagless | Bagless |
Cord Length | 6.6 m | 6.6 m | 6.6 m | 6.6 m |
Suction (Air Watts) | 250 AW | 250 AW | 250 AW | 250 AW |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
Release date | Apr 2016 | Apr 2016 | Apr 2016 | Apr 2016 |
Prices
Dyson Cinetic Big Ball Origin Barrel Vacuum
$499.00Cinetic Big Ball Origin
$499.00Dyson Cinetic Big Ball Origin - 300272-01
$499.00Dyson Cinetic Big Ball Multi Floor Extra Barrel Bagless Vacuum Cleaner
$599.00Cinetic Big Ball Multi Floor Extra
$599.00Dyson Cinetic Big Ball Multi Floor Extra Barrel Vacuum - 300278-01
$599.00Cinetic Big Ball Animal
$749.00Dyson Cinetic Big Ball Animal+ Barrel Bagless Vacuum Cleaner
$749.00Dyson Cinetic Big Ball Animal+ Barrel Vacuum - 300280-01
$749.00Dyson Cinetic Big Ball Absolute Barrel Bagless Vacuum Cleaner
$849.00Cinetic Big Ball Absolute
$849.00Dyson Cinetic Big Ball Absolute Barrel Vacuum - 300282-01
$849.00
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DysonDyson
We are sorry to hear of your experience with your Dyson Cinetic Big Ball and are keen to assist.
Please get in touch with our Dyson Experts via live chat, Facebook Messenger or phone. You can find ou... Read more
r contact details here: https://www.dyson.com.au/support/contact-us