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Dyson Cinetic Big Ball
Multi Floor, Animal Pro, Animal, etc...See the Best Barrel Vacuum Cleaners in 2019 as rated by Australians on ProductReview.com.au.
Cushla JRichmond-Tweed, NSW
- 5 reviews
It is a great vacuum
Dyson is my favourite brand of vacuum. The big ball is excellent for my house. 6 people, all tiles aside from 2 bedrooms. Its easy to use, LOVE that I don't have to clean filters or change bags etc. The only downside so far for me (I've owned two in the last 4 years, upgrading to my current one a year ago) is the barrel when emptying is difficult to close - my first one was great but this particular model is a little frustrating. I don't particularly like the roller brush as it seems to spit the dirt back onto the floor more often than i would ...Read more
like. Also the cord could be a bit longer - but it seems that most vacuums have shorter cords these days so it's not a huge deal. The adaptors are great, I can use my older foot on my newer vacuum. Overall, I'm really impressed and would definitely purchase another in the future.Purchased in August 2018 for $360.00.
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JacSouth Australia
Worst model
This unit is terrible , Ive had it for 2years and now the rotating head wont rotate, suction is awful even after emptying barrel.
Head is forever flicking up more dirt than it sucks in .
Purchased in November 2017.
2 comments
Thank you , Ive done the above a couple of times and unfortunately its still not rotating . I will send my details as instructed above .
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webmate
- 3 reviews
Don't buy into the Dyson hype
The suction levels on the vacuum are poor - refer video. On timber floors it won't pick up anything larger than a grain of rice on first sweep. I have to pick up multiple items by hand as it's faster than moving the vacuum head back and forth again and again. The on/off and cord retractor buttons seem to be fagile, however in fairness I could be wrong. But their size and placement make it difficult to use anything but hands. When emptying the vacuum it has opened unexpectedly on multiple occasions, dumping dust on clean floors. And its quite difficult to get the bottom door of the dust receptacle to stay closed. It's truly awful!
Purchased in September 2019 for $799.00.
1 comment
Dyson Team ..Dyson
We are sorry to see you are having trouble with your Dyson Cinetic Big Ball.
We certainly wouldn't expect any difficulties with the pickup performance or the bin emptying by itself.... Read more
If you havent't already been in touch wiht our Dyson Experts, we would kindly encourage reaching out via auaskdyson@dyson.com. Our Dyson Experts will only be happy to help.Similar opinion? Write a review on ProductReview.com.au!
adamWide Bay-Burnett, QLD
- 14 reviews
- Cinetic Big Ball Animal
- Verified purchase
Love dyson
My dyson cinetic big ball animal arrived today FANTASTIC MACHINE......
Anyone thinking if buying a dyson dont hesitate you will love it. All i am waiting on now is the 3 free accessories to arrive..
Purchased in November 2019 at Dyson.com.au for $699.00.
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glidagidaHunter Region, NSW
- 9 reviews
Very brittle plastic.
Functionally it is a vacuum with strong suction, too strong for carpet without reducing the suction. That said, I am not happy with the construction, after 12 months 3 plastic parts have broken in normal use. Another is failing, the barrel has star cracks on the underside where it is buried in the machine. All told poor construction, the plastic is too brittle.
Purchased in November 2018 at Harvey Norman for $450.00.
5 comments
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson machine.
Dyson use tough materials and endless testing (a glimpse of which you can see here: https://www.youtube.com/watch?v=65k... Read more
u5nxeLdA) to ensure reliable performance for years and your experience is not what we want for any Dyson owner.I returned the Cinetic for a refund. They said they would inspect it for a refund, which would be quite difficult to assess. Many phone calls and emails later, all asking for a refund, they ignored ... Read more
me, replaced the parts and sent it back. Such an arrogant company! They totally ignored the Australian Consumer Law which says I am entitled to a refund for a major fault. Brittle plastic is a major fault.Dyson Team ..Dyson
We are sorry to hear of your experience and never purposely ignore any phone call or email made to us as we want to assist our Owners.
If you could please email your details to the seperate email ad... Read more
dress of auaskdyson@dyson.com we will be happy to review this and will be in touch very shortly.Similar opinion? Write a review on ProductReview.com.au!
Brian FNorth-West & West coast, TAS
- 2 reviews
Disappointed as there is a filter in the apparently filterless vacuum!
This review is not an attack on Dyson, just simply stating fact that there is a major and hidden design fault within this vacuum cleaner.
On a positive note, the vacuum works well when new, great suction and good range of tools!
However, after a while (12 months) the machine started to smell like burnt dust and was literally blowing dust out the back of the motor vents so much so that the air is hazy from suspended dust. Externally everything looked fine and being apparently "filterless", we couldn't see what the problem was. So, I pulled th...Read more
e machine apart as it was blowing so much dust that it was unusable and completely unhygienic. And I found a FILTER! YES, a FILTER. There is a disposable paper element filter that is supposed to trap smaller particles between the vacuum cylinder and the motor. This filter was entirely blocked and split so was therefore blowing huge amounts of dust out of the motor vent (see images). The filter looked as though it had been sucking ash, but it hadn't, just blocked with dust.... The vacuum has only ever been used on carpet and floorboards (before Dyson responds that the machine has been used inappropriately). We have a workshop vacuum for 'bad' things and ironically, the Karcher workshop vacuum has ended up in the house as the Dyson isn't useable...... So then off the the Dyson Australia parts website to buy a replacement and nothing was shown! I have now found a replacement filter for $69.00 which the website even states that "If you think that there is no filter in your Dyson Cinetic Big Ball vacuum cleaner you are wrong". And interestingly, the Dyson website states that "No dirty filters to wash or replace" which is simply not true. It would of have been very easy for Dyson to allow the filter to easily clip in and out, but instead c. 19 screws have to be removed to access the filter. Why did they do this when in the past, their vacuum filters were easy to access and washable? I have noted that a number of the other reviews on this site that state that the machine smells or is blowing dust. Dyson have not once responded with a simple solution of replacing the filter, simply contact customer service. Why when there IS a filter and it's a very simple solution or is this simply avoiding admission that a $600.00 vacuum has a fault? Anyway, I have ordered a new filter (the one that doesn't exist) and will see how long it lasts......
Purchased in April 2017 for $550.00.
2 comments
Dyson Team ..Dyson
We are sorry to hear this is the experience with your machine.
To confirm, while Dyson Cinetic machines don't have a filter that needs to be washed or replaced, there is a post motor filter in the ma... Read more
chine. Under normal use, this filter will last the lifetime of the machine, capturing carbon emissions from the motor and not needing replacement or maintenance.Thanks for the reply Dyson Team! So, what I have done is to not clean the entire vacuum including disassembling the barrel to ensure that no nozzles are blocked etc. to ensure that no dust can get int... Read more
o the post filter and that everything is clear as in a new machine would be. I have replaced the 'Post Filter Assembly' with a Dyson genuine filter (part no: 967374-04). Interestingly, the filter has an altered design with mesh on the outside of the filter that would limit 'blow out' of the filter if it is blocked. Now that the vacuum is 'as new', I will monitor how much dust makes it way to the 'post filter assembly' and I will update here with the results. Hopefully I have nothing to report????Similar opinion? Write a review on ProductReview.com.au!
ShayWestern Australia
- 13 reviews
- 1 like
Love this vaccuum
Ive had my dyson vacuum for 3 years now. Perfect for all floors, including carpets. I have 2 dogs, and small childern. No issues picking up mess. Does need cleaned put regularly though!
Purchased in February 2016 at Harvey Norman for $360.00.
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Glorious TargetPerth, WA
- 7 reviews
- Cinetic Big Ball Animal
- Verified purchase
Good product
This product is strong and has lots of little pieces that can help me with my vacuuming. I bought it mainly for my cats hairs on the sofa and it does that so good.
Purchased in April 2019 at The Good Guys Physical store.
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4.4headwerknNorth-West & West coast, TAS
- 8 reviews
- 8 likes
A very well made, high performing vac that's worth a look if you want mains power - and can use all the accessories.
Pros - Excellent performance, quality build and finish, comfortable and efficient to use, large capacity dust collector, wide collection of attachments that work well if you have a use for them...
Cons - ... but up the already premium pricing unnecessarily if you don't. On/off switch on the small side and potentially fragile for tapping with your foot, hard floor head is missing the retaining notch to hold the wand and hose upright on the vacuum itself, reasonably heavy to drag around the house, two-year warranty seems stingy.
Bottom Line - ...Read more
A well-made, great performing unit that's worthy of its price if you need a regular mains powered vacuum cleaner over a wide variety of surfaces and furniture - but a cordless unit might be a more convenient option if you don't need endless run time. -- The Cinetic Big Ball range is Dyson's current take on their well-known - some might say iconic - cyclone-style bagless/filterless barrel vacuum cleaners. The Animal+ model is an up-spec'd offering with an emphasis on dealing with pet hair, hence the extra accessories and the corresponding higher price.
Purchased in September 2019.
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DannyGreater Melbourne (Outer), VIC
- 9 reviews
- 11 likes
It's good but not great.
Pros:
It looks flash.
It has reasonable suction.
It's not too noisy.
It has no bags.
It has a lot of accessories.
Cons:
Power cord is too short (true off all 3 powered dysons I already own).
...Read more
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Will_PayMore4Quality
- 15 reviews
Ambassador review: it's great ! Just like the last one.
I was sent this new Dyson Animal+ to review. Conveniently, I already own the previous Dyson Animal model, which may be useful for those who may already own one and are wondering what has changed. I was quite excited to do the comparison, knowing full well it would either be very interesting or it wouldn't be very different at all and that very much turned out to the be case.
Aside from the purple, faux-anodised coloration, the product appears almost exactly the same, on first impression. The differences are very few and far in between and the ...Read more
only one I can detect is that the power and cord retraction buttons are slightly larger - that's it. The following is identical: cord length, attachments, stick length/size and the bin is a mirror image of it's previous model, also. For those who have not used a Dyson before and have been deterred by the price-point, I don't blame you in the slightest. Make no mistake, this is a pricey unit at around $750. That said, given the service life of our previous model (over 3 years now), I would absolutely buy another. If it broke within a year then that would be a deal breaker. In a nutshell, the Dyson Barrel vacuums are very, very good. I live in an apartment - all carpet. It's a never-ending challenge to keep our carpets clean and I when I got my first Dyson I was extremely happy with the performance - I still am, which is why I am also very please with the performance of this new model. As a comparison, there is little to no difference in performance between the two. I can't be sure, but I believe the new model is slightly (and mean, very slightly) more quite than the old, but that could be an old vs new thing. I did note that both models use the same "turbine floor tool" (aka - the big brush head that moves and whines, but cleans exceptionally well). This tool is generally great, although our older model now occasionally makes very high pitch, irritating whining sounds when being moved backwards and forwards. I'm not sure if that's due to material suck in the rollers (I have tried cleaning them out) or if it's just that there is a design issue. Given there is zero visible evidence of change on this attachment, I would expect this new model to also have this flaw as time goes on. The other slight irritation is that, in order to remove the spinning brush from this workhorse adapter (because hair will get caught in it), you need a 10 cent coin or something similar to remove the cover on the side of the unit. I would very much like to see a change here that is tool free if possible. Likewise, the bin on both models are indistinguishable, visually, bar superficial colouration. In my experience, this will be generally a good thing - but expect two issues: albeit rarely, you will pop out the bin and it will open unexpectedly. This largely points to incorrect re-installation after cleaning, however, it's not just that. Once you empty the bin (and yes, expect to have to put you hand into the bin to remove jammed up carpet fibre and bits and bobs) the challenge begins to secure the bottom of the bin back onto itself. I often find myself having make multiple attempts at this primarily due to the rubber seals not evenly locking onto the plastic circumference of the bin. All the while, exceptionally fine dust particles are spreading around and getting up your nose and causing wonderful sneezing - it's the price you pay for a vaccum that literally sucks up the finest crud from your carpets - and, it's a price I pay gladly. That said, there is room for improvement in the bin design and I would also like to see improvement in caching the finest of the dust so it doesn't get a chance to aerosolise around the room. The only way to get it out to get the bin multiple hard whacks - which really doesn't help your cause for preventing a dust storm. Overall, I would love to give this a 5 but I know that Dyson can do better and I expect that they certainly will as product development evolves. That said, I would rate this vacuum above all others I have used in the past and I would buy one again.
Purchased in September 2019.
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corinneliseQLD, 4122
- 13 reviews
Perfect for those with carpet and shedding pets
I was very excited to receive this unit for testing from productreview as 1) I have two kids and a dog who sheds HUGE amounts of fur year-round, and so we use our vacuum daily, and 2) I've never had the opportunity to use what could be considered a higher-range vacuum cleaner.
As soon as I received the box I set to work on unpacking and assembling the unit straight away. Assembly was pretty straight-forward and after having a look at all the parts, it was easy to get everything together; I didn't need to consult the manual. One of the first th...Read more
ings I noticed was how solid and slick all the parts feel. I like the way everything neatly and easily clicks together, and swapping one attachment for another proved to be quick and simple. The cord is also very long -- much longer than on other vacuums I've owned -- and in my smallish three bedroom house I'm able to vaccum the loungeroom, three bedrooms and kitchen before having to switch plugs, which is pretty awesome and feels like a massive time saver. We don't have carpet in our house (although we do have a couple of large rugs; more on that later) and so I was mainly using the hard floor brush attachment. The unit glides smoothly along the floor, rights ITSELF if it gets knocked over, and picks up dirt, dust and fur easily. I've found the design also makes it easier to avoid accidentally picking up larger debris which might inadvertently clog your vacuum, so that was a nice plus for me as I tend to do that quite a bit. I did notice that when emptying the vacuum of dirt the contents look somewhat different to what I'm accustomed to. There appeared to be a lot of finer, almost dust-like, dirt there which makes me feel as if I'm getting a deeper clean on the floors. We also have two long rugs leading from the living room to the kitchen and trying to vacuum the dirt and dog hair from the (black) rugs using our older Kmart vacuum has been a bit of a nightmare; our dog has light fur and it really sticks. Using our other vacuum cleaner on the rugs, it just won't budge on the fur. With the Dyson, I was SO impressed by the carpet attachment (on a side note, please don't stick your fingers anywhere near the head while using the carpet attachment; it really hurts!) on the rug. Picking up the dirt and dog hairs, which really cling, was an absolute breeze and left our rugs looking as good as new. If you don't have a shedding pet, and don't use your vacuum all that often, a lower range vacuum would probably do the trick for you. If you're a daily user like me, have carpet and heavily shedding pets, this could be a really solid investment for you. I was left so impressed by the performance of this vaccum on our rugs and if clinging pet hair around the house is an ongoing issue for you, I'd definitely consider looking into this vaccum as an option; it doesn't disappoint!Similar opinion? Write a review on ProductReview.com.au!
CairolovesGold Coast
- 32 reviews
Sturdy and reliable vacuum with good suction
I was very excited to upgrade my existing Dyson V6 Slim cordless to this model because I was slowly loosing patience with the short 20 minute runtime of the V6 Vs 3 hour charge. So I felt that going to a corded vacuum would be a massive improvement.
I have to say I was really pleasantly surprised. The number of attachments and heads that come with this is just phenomenal (compared to the couple that came with the V6). Dyson have really made a vacuum that suits everyone, there's a head for carpet (my primary usage), hard floors, animal dander/ ...Read more
hair, a regular long piece, a stair piece and also a few others so it feels like value for money. Setting it up was straight forward and as a previous Dyson user I had no issues, the tube has an extension at the bottom which allows further reach of up to around 50cm - this is great as I have a bad back and I don't like spending a lot of time bending over (vacuuming with back straight). So I got very excited to plug it in and see the difference, as presumably this would have more umph as the power is from the mains rather than battery. And it definitely lived up to this expectation. Testing out the suction in motion appeared to be stronger than my V6 and the sound was nicer - more deeper than a whining, higher pitched noise. I love the 'ball' feature, it actually works, my hubby tried kicking it a few times and it kept rolling back. One other thing I like about this compared to my V6 is that it doesn't have a filter. Recently my V6 started pulsing, where it would only suction for a few seconds then stop and re-start. I had no idea what was going on, so I went on YouTube and realised that the filter needed cleaning - did this and it started working as normal. So it's nice this doesn't have a filter so avoiding this issue. My two gripes with the machine however, is the weight and bulky-ness. It is fairly heavy to lug around the house over a carpet and carrying it by hand is a bit tedious. It's also fairly bulky compared to my V6 which is just a stick and can be stored easily, this one has to have a dedicated space, so it's not ideal if you're tight for space. On the whole I am pleased with this vacuum. It gives a fresh clean of the carpets and it is easy to empty and holds more dust than its predecessors. If they could make a 'light' version of it I would be over the moon.
Purchased in September 2019.
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ChrisOzSydney, NSW
- 26 reviews
- Cinetic Big Ball Animal+
- Verified purchase
- Ambassador Review
A solid performer that apartment owners would love
Disclaimer: I am a Productreview.com.au Ambassador and will be reviewing the unit provided to me by Dyson.
Let me set the scene for you. We are what you’d call a house proud family. We regularly vacuum, disinfect and tidy. We live in a large three-bedroom with both tiling and carpeted areas. We also have a three-year-old boy who, typical of three-year-old boys, is not so house proud.
Our current vacuum cleaner is a Miele barrel vacuum that we purchased about 2 years ago. This is our second Miele and we’ve always found them to be very solid p...Read more
erformers. We also have a small Dyson handheld but only use this for spot cleans due to the limited battery and waste capacity. My wife works in retail and has access to the previous Dyson Animal model at work, so I had the opportunity to compare and see where the Animal+ improves. So now that we’ve established that I’m no stranger to vacuums, I think it’s important to establish what questions I had of the Animal+, what my expectations were and the kinds of performance criteria I would be evaluating: • How does it perform in real world scenarios? • Is the build quality up to scratch?Purchased in September 2019.
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DavidBrisbane
- 2 reviews
- 2 likes
Did I miss something about the Dyson hype?
Okay, so I did fall for the hype and the (mostly) excellent reviews. But - and to be fair this is relevant to all bagless vacuums - open the canister to empty it and fine dust escapes into the air. And you have to open it frequently with pets. If the latches aren't secured, you can get a pile of dust all over the machine too. The head isn't great at picking everything up (takes longer to clean the house than my old non-Dyson) but feels sturdy. Bottom line - okay but for the money, look elsewhere if you have pets.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are having trouble with the performance of your Dyson Cinetic Big Ball Multi Floor.
For pet owners, a machine with a turbine head is recommended to enhance pickup of pet hair... Read more
and debris on carpeted floors. If you would like further information about this or to place an order, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.Similar opinion? Write a review on ProductReview.com.au!
pgmooneyGreater Melbourne (Outer), VIC
- 6 reviews
- 2 likes
Highly recommended for homes with fur-babies!
Review
Dyson Cinetic Big Ball Animal+ Vacuum Cleaner
Introduction
This my first my first review, and first time with a Dyson so naturally I was keen to experience one of these for the first time. It was a bit of an anti-climax when it arrived as I had hurt my back a couple of days earlier. So as keen as I was to test it out, I was worried about being able to actually use it!
Anyway, a little background. Our house is two storey, tiled living downstairs and carpeted bedrooms upstairs. We have two VERY cute but VERY fluffy Ragdoll cats that ...Read more
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Nad HGreater Melbourne (Outer), VIC
Most disappointing product I’ve ever bought
When my old Dyson needed replacing I didn’t hesitate to replace it with another. However, this has proved to be a very disappointing and frustrating choice- so much so that I felt compelled to submit a review for the first time. Although it works well enough in hard floors and us easy to clean I find it useless on carpets where it all it does is ‘blow’ rather than actually suck especially when it comes to fluff or heavier pieces of dirt. In the end I have to vacuum a very large carpet area with the ‘stick’’ attachment. The carpets never really...Read more
look clean. I don’t look forward to vacuuming and find it very frustrating. Even when it does suck it may come after repeated attempts of trying to pick up the same item of dust / dirt and then mostly blows it back out. Yes Dyson I have checked for blockages.Purchased in May 2018 at Harvey Norman.
2 comments
Dyson Team ..Dyson
Hi Nad,
Thank you for taking the time to review your machine.... Read more
We are sorry to hear that you are experiencing an issue on carpets and it is certainly not the performance we would expect from our machine. So we are able to assist you further we'd encourage you to reach out to our helpline on 1800 239 766 or via email to aucustomercare@dyson.com. If we aren't able to resolve the issue we can bring your machine into our service centre for one of our technicians to inspect. Best wishes, Sam Dyson AustraliaThanks Sam I’ll give that a try
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duesseldorf67Sydney, NSW
- 28 reviews
Bit of a mixed bag
As a product ambassador, we DO get very excited to try out new products, however, our standards are very high because we are fussy and usually by top notch home electrical equipment and as such, want to be impressed before we start jumping up and down with excitement. This is our 3rd Dyson. Why? 2 Reasons, really. It seems to be the market leader when it comes to bagless technology and our first one is a really old model. Still works, but not the greatest thing since sliced bread, as it was our first Dyson purchase and we bought a relatively in...Read more
expensive model (if indeed you can put that term in the same sentence as the brand name...?) the 2nd Dyson is one of those fancy sticks that charges on the wall in our laundry and you can grab it and quickly vacuum up any unfortunate bits and pieces from our 10yr old or young dog, which IS a small inside dog. Anyway, where was I...? Oh yes, the Cinetic Big Ball Animal has some very clever features compared to our old machine. To start, I noticed it was much easier to manoeuvre and the suction was better. We have nice carpet upstairs that kinda looked clean, but as soon as I ran the Dyson over and did just one Bedroom, 1/3 of the cannister was full with hair, dust and God only knows what. (Don't tell my Mum.) The power cord is a decent length and the whole thing is ergonomically designed, so it's fun to use. Any negatives? Well yeah. It's not that quiet, it takes up a lot of space when stored and there is not even a nice drawstring bag supplied for storing the 3927293 gizmos that come with it. The power lever is tricky and not the best shape in the best position to operate, but overall, these are very small gripes and the quality of the cleaning including the super powerful suction and overall ease of operation by far outweighs them. Is it the perfect unit? Nope. But it's better and more convenient than anything else I have seen or used in recent memory. Dyson is on the expensive end, but then there's hardly any competition that has all of those features rolled into one.Purchased in September 2019.
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CatAdelaide
- 19 reviews
- 2 likes
Mostly good but some area for improvement
This is a review from your average household user, so I wont go into the technical side about the vacuum.
We have an antic vacuum cleaner that still uses bag, which is a nightmare to purchase and replace all the time. We also have a bag less stick vacuum that does the job easily but has a very short battery life and takes forever to recharge.
We were very excited to start using one of the latest Dyson Cinetic Big Ball Animal+, which looks very fashionable and high tech. It was well packed in the box. There were so many parts, which we did ...Read more
not know what they were for. The instruction booklet was really useless as it has hardly any information inside. For someone who had not used this type of vacuum cleaner before, it was a bit overwhelming. Had to call up the Dyson support and had them emailed me further information about how to extend the hand held stick and what are the different replacement parts were used for. This would have been a problem for someone who is perhaps older and does not use Internet. The instruction booklet should provide sufficient information for all new users. Here are the points about my experience of using this particular product: Pros: • Well know brand, support help desk available to assist
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GoodorbadPerth, Western Australia
- 16 reviews
A Great Vacuum But With Mixed Feelings
Opening the Dyson gives you an impression of quality and attention to not using Styrofoam which is always good for the environment and the packing down the delivery box. All the plastics have a quality feel and look with the iridescent canister top looking really special. Everything is included with the Animal + that you could want for for the average pet owner as well as a dog brush that seems like a good idea, only if your furry friend is not afraid or excited by the sound of the vac. My pet couldn't sit still long enough to have any real use...Read more
from this. I have mixed flooring in my home being carpet in the bedrooms and tiles throughout the main part of the house. I previously had the DC54 and have experienced the previous version of the Cinetic Big Ball and so have had the opertunity to see the areas where the Dyson engineers have mad some mistakes and over engineered some areas and under engineered others. The DC54 had better tracking and ability to be pulled around corners due to the front V shaped sled front wheel assembly , I find this unit is really had to pull around a door jam due to the shape just in front of the dust canister. Although the new unit can self right perfectly fine, I would prefer the better tracking ability of the previous model. The articulated handle is a perfect example of over engineering for no good reason. the previous handle was just fine in all situations and now the extra weight just adds to the fatigue in the wrist area we didn't experience before. I even find some instances that the telescoping handle part near the hand piece is working against me and is quite annoying. Maybe some people like to vacuum the ceiling every time they vacuum ... I don't ? Not that the previous version was any problem when vacuuming things up high. The dust bin is greatly improved and was needed and there was lots of reviews in this area. I did find that they had made some effort to remove the cup part of the canister door to provide a flat surface for dust to fall into the bin when emptying, but I feel that somehow this has changed the dynamic of the airflow in the canister encouraging hair and dust to group up on the metal dust shield in the center of the canister rather than pushing the dust down to the base of the canister like my previous cinetic big ball. This made it a bit of a pain to pull pet hair from the silver grill when emptying. The only other thing they have missed is the flimsy little clip that holds the lid on , quite often the latch on the previous version would come loose and if you don't grab the bin from both ends the bin opens itself all over the vacuum. My Mum also has the same previous version of the cinetic big ball vacuum and I have had to go and clean up the mess for her on several occasions...lucky I have an extra vacuum on hand to clean up the Dyson mess. Even though inspecting this part of the vacuum shows no real change to the design, maybe they have strengthened the plastic used as over the last month this hasn't happened to me yet? I just feel there should have been some sort of a positive locking mechanism for the lid rather than this small clip that seems to just hold on. Of the attachments offered, they all operate as intended although I wish there more bristles added to the combined crevice soft brush tool, the sparse amount on the tool doesn't stand up to heavy cleaning tasks like car cleaning and the like. There is an additional car cleaning kit avalible and maybe this solves thte problem although at this price point I wouldn't expect I would need to rush out and by additional attachments. The turbine head for carpet is a standout and gives a great deep clean that I don't think could be matched by the competitors. the design is easy to clean and works great every time. The hard floor tool is a bit of a hit and miss as it does have the tendency to push sand and other items around the floor rather than sucking them up. This takes some getting used to but its not a deal breaker. There are some extra things added to this unit that were not needed but the issues above are the main ones. There is no figures published about filtration and this is a bit of a downfall if you are an asthma sufferer, not that emptying any bag less vacuum over a bin is good for anyone with allergy issues . I feel there are some extra work to be done on the bin design and the handle, as well as publishing the filtration expectation of the unit. After saying all this, I would recommend the unit to people who are aware of the issues around bag-less vacuums in general.
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Questions & Answers
Ben2020asked
What is the difference between the Animal Pro and Animal +?
3 answers
One is purple other is silver and pro comes with other attachments
So that means the choice review for Animal Pro is applicable for Animal + as well.
The product did not rate well and was not recommended.
Dyson Team ..Dyson
The Dyson Cinetic Big Ball Animal Pro and Dyson Cinetic Big Ball Animal+ have the same suction power, filtration, durability and performance. Both machines come in the box with the Carbon Fibre turbine cleaner head, swivel hard floor tool, Tangle-free Turbine Tool, Combination tool and Stair Tool.
In addition to the above, the Dyson Cinetic Big Ball Animal+ comes with the Groom Tool, designed to provide mess free vacuum-assisted dog grooming.
While Cinetic Big Ball Animal Pro doesn't include the Groom Tool, it does include the Stubborn dirt brush, Reach Under tool and Carbon Fibre Soft Dusting brush. This machine is no longer part of our current range at time of writing, however some machines may still be available in retail.
We hope this helps, however if we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
Karen I.asked
Very disappointed in my machine it only works for about 5 mins then I have to empty it although it's not full or even close to full sometimes it dosnt even work cleaning it out makes a high pitch noise like there is a blockage and loses suction. Not worth the money we paid and now looking for a new vacuum to replace it. Had another machine for years no issues "upgraded" to this one and totally regret it.
3 answers
It sounds like a blockage, give dyson a call they will help you
Thank you
Dyson Team ..Dyson
We are sorry to hear about this, it does sound like there is something obstructing the airflow in the machine.
We would kindly ask you to run through the troubleshooting outlined here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/Dyson-Cinetic-Big-Ball/214893-01/not-working/pick-up-issue
In the unlikely event this doesn't solve the problem, please email auaskdyson@dyson.com with the serial number of your machine and our Dyson Experts will be in touch to help.
Steve Masked
I have a cinetic big ballthat I love. The motor know is only working intermittently. And it smells. Model JD3 US FMA2191A
Any thoughts?
1 answer
Dyson Team ..Dyson
We are sorry to hear about this. We would encourage unplugging the machine and contacting our Dyson Experts via askdysonUS@dyson.com. Please include your name, address, contact number and the serial number of your machine.
Our Dyson Experts will be in touch and happy to help.
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Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson machine and are happy to help.
Based on the difficulties you are encountering, we kindly recommend to remove the brushbar using ... Read more
a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.