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Dyson Cinetic Big Ball
Multi Floor, Animal Pro, Animal, etc... (See All)Reviewer Photos & Videos
- 10 reviews
- 2 likes
This vacuum is supposed to be top of the range. I've only had it for just over a year and it basically doesn't work anymore. I've cleaned the filter and emptied the bin regularly - but now it has no suction I'm really annoyed and want my money back.
UPDATE:
After 3 hours pulling all the components apart to see if I could locate the problem, I finally sorted it out. It was the handle which connects to the hose and the wand. A bottle top was stuck in there, blocking the cyclonic action and creating a build up of gunk - which is why the suction...
Read more stopped working. I literally needed a torch and a skewer to get all the stuff out. This is extremely poor product design. The handle can't be pulled apart and cleaned so if anything gets stuck in there it's difficult to locate and difficult to clean out. I'm no technician but I imagine if I had to get an expert to resolve the problem, they would charge about $150 per hour. Since I spent 3 hours, doing your job for you, I expect compensation to the value of $450 for wasting my time due to poor product development. Thank you.Purchased in January 2021 at The Good Guys Online store for $409.
Have owned this machine for a few years and the suctions seems to be getting weaker and weaker each time we use it. All of the heads are not suitable for long haired pets, constantly clogging and jamming.
Very disappointed with this (expensive) product and wouldn’t recommend to anyone. Don’t think my next will be a Dyson.
Purchased in June 2019 at Harvey Norman for $800.
Purchased our Dyson specifically for dog hair as we just had 100% wool carpet laid and our dogs hair was covering it. What we noticed was our wool carpet started fuzzing up it is now a big matted mess, it was obvious is was the vacuum head doing the damage. Dyson works ok on floors and rugs but avoid if you have wool carpet.
Purchased in July 2021 at The Good Guys.
Please get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help. You can find our contact details here: https://www.dyson.com.au/support/contact-us
Purchased the above approx 3 years ago. Has to qualify as one of our worst purchases ever. Wheels keep falling off unit, the wheels on the power head fall and wont reattach and now the poer head has stopped working. Overpriced, overrated and underperfoming.
Purchased in May 2019 at The Good Guys for $700.
We are very keen to assist with your Dyson Cinetic Big Ball Absolute. Please get in touch with our Dyson Experts via phone, live chat or Facebook Messenger. You can find our contact details here: http...
Read mores://www.dyson.com.au/support/contact-us We hope to hear from you and look forward to assisting.Find out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
Know better, choose better.
Initially was a good vacuum on purchase, good suction, but after 2 years of near daily use and 2 replacement brush heads and a broken wand attachment plus now very poor suction And smelly I think it’s the last Dyson vacuum I’ll be buying. There’s also no way of cleaning the unit out so a build up of smelly dust etc inside that can’t get to to clean makes the house smell after vacuuming
Purchased in December 2020.
We are very keen to assist. Please don't hesitate to get in touch with our Dyson Experts via phone, live chat or Facebook Messenger. You can find our contact details here: https://www.dyson.com.au/sup...
Read moreport/contact-us We hope to hear from you and look forward to assisting.- 2 reviews
The vacuum does not pick up hair on carpet whereas cheep alternative does. Head completely broke off within two year warranty. Warranty only meets normal legislation of repair. Refused to give money back or even replace.
Purchased in July 2020.
- 4 reviews
Paid $500 for this vacuum it barely sucks anything up from the carpet. Terrible has the quality of a $50 vacuum. Also it’s great to empty when dirt flies all over you.
Purchased in October 2019 for $499.
We are sorry to hear of your disappointment with your Dyson Cinetic Big Ball machine and would value the opportunity to assist.
At your convenience, we would kindly encourage contacting our Dyson Exp...
Read moreerts via phone or live chat. You can find our details and chat links here: https://www.dyson.com.au/support/contact-usRelated Articles
- 6 reviews
- 7 likes
Doesn't vaccuam carpet properly, head keep getting stuck. Very expensive vaccuam and very poor performance. Spoken to dyson helpline and there services are the most worst experience I ever had.
Purchased in July 2021 at JB Hi-Fi for $499.
- 2 reviews
Shades behind my Dyson Origin which lasted yonks through 4 sons, cat and dog
carpet, wooden, tiles and vinyl. Changing tools for different surfaces is a pain when using at least twice a week.
I hate to be one of those but the whole machine does not appear as robust and people friendly as my original.
Purchased at Dyson for $500.
Find out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
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- 9 reviews
I am just under 1mth shy of the 2yr standard Dyson warranty ending on my Cinetic Big Ball. It hasn’t been performing the best for a couple of months and I decided to call Dyson to see what advice I could get. The amazing/helpful and friendly ‘[Name Removed]’ explained to me their Return process of getting my Dyson back to their Service Centre (at NO cost to me). I asked so many questions and [Name Removed] answered every one.. It’s this kind of fabulous customer service that will keep me purchasing Dyson. I even have a spare DC39 (my workhorse) which I can use while the newer one is being looked at. I will update with the outcome. Fingers crossed it’s not serious. Well done [Name Removed].
Purchased in December 2019.
I have used this twice. Can’t return to the shop as I don’t have the box. The pneumatic multi floor head is a complete disaster! It makes vacuuming carpets a nightmare. Instead of gliding over the carpet like every other vacuum I’ve ever used it lowers the blue strips that are supposed to be brushes and drags badly. Pushing the head is impossible. You have to lift, place it in position and pull heavily towards you. When it’s vacuuming the hard floors it’s almost the same and leaves trails of sand and dust that you you have to go over again and ...
Read moreagain. This is NOT a hair issue. After reading reviews (wish I’d read them first I would NOT have bought this one) I even went and bought the Tangle Free Turbine tool but it’s 1. Inflexible & 2. Tiny I can’t possibly vacuum a 2 story house with that! So disappointed as I love Dyson & currently own 2 other stick ones but need a corded one for the longer time to run.Purchased in June 2021 at RetraVision for $599.
We are sorry to hear you are disappointed with the Pneumatic head on your Dyson Cinetic Big Ball machine.
It sounds like an alternate floor tool would help and we are only happy to help find the best...
Read more tool for your home. Please just get in touch with our Dyson Experts via live chat or phone at your convenience (contact details and links found here: http://dyson.com.au/contact).I already did and as a result have spent an additional $135 on a tangle free turbine tool (useless on large floors and carpets) and a dual mode floor tool which I am yet to see if it works.
Bought this Vacuum in 2019, paid top dollars however after approx 3 years of use, its motor has burnt out and warranty would not cover it (comes with 24 months warranty) either. I do not expect this to happen considering the amount i paid for this piece of junk. Even cheaper brands last longer than this.
Dyson might a good brand in the past......not anymore
Don't waste your money......stay away from Dyson
Find out how Dyson Cinetic Big Ball compares to other Barrel Vacuum Cleaners
Know better, choose better.
- 2 reviews
- 1 like
I splashed out and replaced my 10yr old (still working well) Phillips, when the turbo head got worn with a Dyson. Friends had one for 20 years, and raved about the brand.
The first Dyson motor burnt out after 3? Years. Dyson tried blaming it on me, saying that I wasn’t emptying the canister (not true). Apparently a ‘full’ bucket is if any dust touched the inner filter when it is on an angle. We are talking one - two rooms max vacuuming here, filling the corner of the canister to 5cm.
The replacement vacuum has lasted 10 months before the mot...
Read moreor again started to screech. This time I had been obsessive about emptying the canister (multiple times when vacuuming my house), removing all hair from the turbo head every week. The house is a clean house with four adults, and no pets. Yet still it fails. Key faults appears to be that the pre motor hepa filter has been removed in the later models, and a woeful sized canister which has a pathetically weak clip keeping it closed. Making it even worse, the dust is held in the cyclone, not dropped into a separate compartment like other cyclone vacuums, hence the dust goes straight to the motor housing, and the customer gets blamed by Dyson!! There is no way this vacuum is fit for purpose for a house with pets.- 2 reviews
- 1 like
i can highly recommend this product. It has great suction and picks up all the animal fur with ease off carpet, rugs and timber floors. It also comes with lots of attachments for all your needs.
Purchased in February 2021 for $749.
I bought this vacuum for use on carpet and wooden floors.
It works quite well on carpet but the links between the handle and hose, and hose and floor fittings whistle very loudly at regular intervals. I've managed to 'fix' this by putting tape around the joints. It still whistles occasionally, but is now a bit quieter.
On timber it has another problem, as the head leaves marks on the floor that you then need to wipe off with a wet cloth. Mopping alone won't remove the marks.
I have had the head replaced once under warranty, but the second...
Questions & Answers
Hi My Dyson Cinetic Big Ball CY22 is getting very hot when I use the appliance. I understand there are no filters to clean. Is this normal? What could be causing the excess heat?
It is normal for the base of the machine to become warm during use, with the air flowing through the machine existing warmer than it enters the machine.
That being said, if you are concerned, we woul...
Read mored kindly encourage contacting our Dyson Experts via phone or live chat so we can confirm all is as it should be. You can find our details and chat links here: https://www.dyson.com.au/support/contact-usI loved my previous Dyson ball vacuum cleaner but it was getting old & not sucking as well so purchased a new Big Ball. Ever since I've owned it ( a few years now) I've had trouble opening the latch to empty & reclosing it. I usually have to get my husband who also finds it a struggle. There seems to be something wrong with the trigger mechanism.
We are very keen to assist with your Dyson Cinetic Big Ball. Please get in touch with our Dyson Experts via phone, live chat or Facebook Messenger. You can find our contact details here: https://www.d...
Read moreyson.com.au/support/contact-us We hope to hear from you and look forward to assisting.Hi seriously load noise emitting from the vents (exhaust) and dust coming out.
I've checked everything else no blockages etc. I notice others asking about the same thing. Paid over 1k and no reciept yet now it's doing this. Not impressed. Seems like filter change is needed yet I brought on the understanding I'd never need to do that. Disappointed.
It certainly isn't normal for your Cinetic Big Ball machine to blow debris from the back of the machine.
At your convenience, please get in touch with our Dyson Experts via phone or live chat. You ca...
Read moren find our details and chat links here: https://www.dyson.com.au/support/contact-usGet an answer from our members and Dyson representatives
Details
Category | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners | Barrel Vacuum Cleaners |
---|---|---|---|---|
Price (RRP) | $849.00 | $749.00 | $499.00 | $599.00 |
Bin Capacity | 1.5 L | 1.6 L | ||
HEPA Filter | No | No | No | No |
Weight | 7.64 kg | 7.64 kg | 7.64 kg | |
Type | Bagless | Bagless | Bagless | Bagless |
Cord Length | 6.6 m | 6.6 m | 6.6 m | 6.6 m |
Suction (Air Watts) | 250 AW | 250 AW | 250 AW | 250 AW |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
Release date | Apr 2016 | Sept 2019 | Apr 2016 |
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We are sorry to hear of this. Please get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help. You can find our contact details here: https://www.dyson.com.au/dyson-support