Dyson Cinetic Big Ball

This vacuum is supposed to be top of the range. I've only had it for just over a year and it basically doesn't work anymore. I've cleaned the filter and emptied the bin regularly - but now it has no suction I'm really annoyed and want my money back.

UPDATE:

After 3 hours pulling all the components apart to see if I could locate the problem, I finally sorted it out. It was the handle which connects to the hose and the wand. A bottle top was stuck in there, blocking the cyclonic action and creating a build up of gunk - which is why the suction...

Have owned this machine for a few years and the suctions seems to be getting weaker and weaker each time we use it. All of the heads are not suitable for long haired pets, constantly clogging and jamming.
Very disappointed with this (expensive) product and wouldn’t recommend to anyone. Don’t think my next will be a Dyson.

Purchased our Dyson specifically for dog hair as we just had 100% wool carpet laid and our dogs hair was covering it. What we noticed was our wool carpet started fuzzing up it is now a big matted mess, it was obvious is was the vacuum head doing the damage. Dyson works ok on floors and rugs but avoid if you have wool carpet.

Purchased the above approx 3 years ago. Has to qualify as one of our worst purchases ever. Wheels keep falling off unit, the wheels on the power head fall and wont reattach and now the poer head has stopped working. Overpriced, overrated and underperfoming.

Initially was a good vacuum on purchase, good suction, but after 2 years of near daily use and 2 replacement brush heads and a broken wand attachment plus now very poor suction And smelly I think it’s the last Dyson vacuum I’ll be buying. There’s also no way of cleaning the unit out so a build up of smelly dust etc inside that can’t get to to clean makes the house smell after vacuuming

The vacuum does not pick up hair on carpet whereas cheep alternative does. Head completely broke off within two year warranty. Warranty only meets normal legislation of repair. Refused to give money back or even replace.

Paid $500 for this vacuum it barely sucks anything up from the carpet. Terrible has the quality of a $50 vacuum. Also it’s great to empty when dirt flies all over you.

Doesn't vaccuam carpet properly, head keep getting stuck. Very expensive vaccuam and very poor performance. Spoken to dyson helpline and there services are the most worst experience I ever had.

carpet, wooden, tiles and vinyl. Changing tools for different surfaces is a pain when using at least twice a week.
I hate to be one of those but the whole machine does not appear as robust and people friendly as my original.

I am just under 1mth shy of the 2yr standard Dyson warranty ending on my Cinetic Big Ball. It hasn’t been performing the best for a couple of months and I decided to call Dyson to see what advice I could get. The amazing/helpful and friendly ‘[Name Removed]’ explained to me their Return process of getting my Dyson back to their Service Centre (at NO cost to me). I asked so many questions and [Name Removed] answered every one.. It’s this kind of fabulous customer service that will keep me purchasing Dyson. I even have a spare DC39 (my workhorse) which I can use while the newer one is being looked at. I will update with the outcome. Fingers crossed it’s not serious. Well done [Name Removed].

I have used this twice. Can’t return to the shop as I don’t have the box. The pneumatic multi floor head is a complete disaster! It makes vacuuming carpets a nightmare. Instead of gliding over the carpet like every other vacuum I’ve ever used it lowers the blue strips that are supposed to be brushes and drags badly. Pushing the head is impossible. You have to lift, place it in position and pull heavily towards you. When it’s vacuuming the hard floors it’s almost the same and leaves trails of sand and dust that you you have to go over again and ...

Bought this Vacuum in 2019, paid top dollars however after approx 3 years of use, its motor has burnt out and warranty would not cover it (comes with 24 months warranty) either. I do not expect this to happen considering the amount i paid for this piece of junk. Even cheaper brands last longer than this.
Dyson might a good brand in the past......not anymore
Don't waste your money......stay away from Dyson

I splashed out and replaced my 10yr old (still working well) Phillips, when the turbo head got worn with a Dyson. Friends had one for 20 years, and raved about the brand.

The first Dyson motor burnt out after 3? Years. Dyson tried blaming it on me, saying that I wasn’t emptying the canister (not true). Apparently a ‘full’ bucket is if any dust touched the inner filter when it is on an angle. We are talking one - two rooms max vacuuming here, filling the corner of the canister to 5cm.

The replacement vacuum has lasted 10 months before the mot...

i can highly recommend this product. It has great suction and picks up all the animal fur with ease off carpet, rugs and timber floors. It also comes with lots of attachments for all your needs.

I bought this vacuum for use on carpet and wooden floors.
It works quite well on carpet but the links between the handle and hose, and hose and floor fittings whistle very loudly at regular intervals. I've managed to 'fix' this by putting tape around the joints. It still whistles occasionally, but is now a bit quieter.
On timber it has another problem, as the head leaves marks on the floor that you then need to wipe off with a wet cloth. Mopping alone won't remove the marks.
I have had the head replaced once under warranty, but the second...