Reviewer Photos & Videos
Poor quality product and service
I am so disappointed in this vacuum. First, the wheel fell off. Then issues with the dust compartment randomly popping open because of the poor design of the clip. Then the hard floor brush fell apart, and after trying for months to get one, as they were unavailable. I glued it together. Then the elbow between the hose and the wand continually makes a high pitch whistling noise due to air leakage. Dyson don’t help. They beat around the bush. You can post them the vacuum, or drop it to them. Either way, what are you supposed to be cleaning your ...house with in the meantime? They do not offer to replace the faulty parts, they say they will assess and repair. You cannot repair the parts, it is not a mechanical fault, they need to be replaced. When calling them out on this, they then offer you a list of prices for the parts. The solution they are suggesting is that I spend a couple of hundred dollars replacing the parts. I was even directed to a Dyson agent an hour away, but when questioning how that would help me, you get an indirect response. They can’t guarantee you a solution. If this vacuum is any indication of the quality of Dyson products, I seriously warn people to stay away from them. Waste of money.
Good, but not great
We are on our third Dyson barrel vacuum cleaner. It has excellent suction, good filtration and there are no filters to clean or paper bags to fit and remove. Our first cleaner lasted 7 years and the second one we gave to a family member after 5 years. The current big ball cleaner is about 2 years old. I have subtracted some stars for the following reasons:
* the cleaner is durable if you're careful with it. I've never had anything break but some plastic parts do seem a bit flimsy.
* despite the improvement in the mechanism to dispose of the dus...
Purchased in May 2019.
Don't buy a Dyson Cinetic Big Ball
I bought this machine in November 20, thinking Dyson are the ducks nuts. Sooo wrong on this thought. The lever used to turn the machine on and off feels flimsy and brittle, I am really surprised it hasn't already broken. The attachments feel cheap and the machine was NOT cheap. The heads do not suck well as it sucks from the side not a straight down motion like a normal vacuum.
Once I save up AGAIN I am off to buy another machine probably a Miele, I will never buy another Dyson. Definitely not the best and extremely disappointed.
- Cinetic Big Ball Absolute
Awesome vacuum cleaner
Great suction, the absolute model comes with a whole lot of extra attachments, the ball rights itself if it rolls. Its emptying process is vastly improved in usability over the old DC39 we had. I'm finding I don't have to go over areas I've already done before just to get them clean. I judge a good appliance as one you look forward to using. This is definitely the case here, its a great vacuum.
Purchased in March 2021 at Appliances Online for $849.00.
- Cinetic Big Ball Origin
First and last Dyson - cheap feel, weak and not worth it
I had some reward points to mark a major milestone at work so thought we would get our first Dyson to replace our 14 year old Electrolux HEPA bagged vacuum.
First impressions weren't great with very vague instructions, but we gave it a go!
After almost a month using this machine, it is truly a poor machine with a cheap feel and nowhere near as much power as our ancient Electrolux.
Ergonomically it is bad, it is a woeful thing to store and the filtration is second rate.
Added to that the floor tool leaves nice little scratches on our polished timber floors, if I found a way to return the unit and get my money back I would!
Purchased in March 2021 at Accumulate Loyalty Services Pty Ltd for $499.00.
motor smells and makes popping sound,cost me $180 for repair to some internal filter that can't be accessed by user.
I use this on tile,wood and carpet and alternate between the power head and hard floor tool,I purchased it nearly 4yo for around $700. It has had light use maybe fortnightly,the motor has just blown up and im taking it to dyson for a quote
Purchased at Dyson for $700.00.
- Cinetic Big Ball Multi Floor
The worst Dyson vaccum ever?
The bin unclips itself constantly after being secured and after you've spent a good hour vacuuming the house it dispenses it's load onto the floor without notice...so, you have to vacuum the mess up twice. This is one of the worst design flaws i have ever seen and i had exactly the same issue on a V6 stick vacuum too. will never buy a Dyson again after this!
Purchased in March 2021 at JB Hi-Fi Retail Stores for $499.00.
- Cinetic Big Ball Multi Floor
Fantastic suction but thats it
The vacuum cleaner cleans wooden floors reasonably well though I do have to go over it more than once. I have to constantly lift and replace the floor tool as it is difficult to turn. The floor tool and the hose and connections are bulky and difficult to use, all very unintuitive.
Even with holding the (less suction clip) the suction is so strong cleaning carpets it is a fight from beginning to end.
I have already had the dust bin replaced as the tiny clip that holds it shut didn’t work, the new dust bin still has difficulties not popping open when I remove it for emptying.
I have so disliked using it I’ve vacuumed far less than I normally do.
I would not recommend this vacuum cleaner.
Purchased at JB Hi-Fi Retail Stores for $599.00.
Dyson big ball pet vacuum issues
1. Hard ridges on handle irritates skin on hand.
2. Lifted container off suction body, small clip on container end not engaged, deposited container content on suction body and carpet.
Both IMO , design deficiencies.
Otherwise, does the job
PS - Dear Dyson
Further to my review just a few days ago, I used my Dyson Cinetic Big Ball Animal again yesterday for the third time. After struggling to adjust the size of the wand (it takes two hands and a great deal of strength); after having to push and maneuver the tools clipped to the side of the wand; after not being able to properly vacuum my carpet due to the too-high suction; and after struggling to clip the wand onto the unit in order to awkwardly store it; I now have to ask Dyson this: How could you make and market such an inferior, difficult and ...awkward product? You've made it, tested it, and clearly would have read customer feedback. Yet you still sell this product. I have to say, I loved my old Dyson; and have, until now, considered the brand to be the absolute top in vacuum cleaners. But no more. After just a short time of owning this machine, I can definitely conclude that I've wasted my money. I doubt I would buy another Dyson product.
Purchased in March 2021 at Dyson for $650.00.
Don't buy a Dyson Cinetic Big Ball Animal+
I bought this about 9 months ago and it wasn't cheap but considering all the fancy features I thought I would splurge. I am really unhappy with the quality of the attachments. The heads you normally use won't even pick-up a small piece of paper and the one that will pick it up doesn't stay flush on the ground. I paid extra for the head that extends and bends and it doesn't suck from the end, it sucks from where the holes in the side of it are, so it's pointless. My previous vacuum from a different company cost half as much and I was very happy ...with that until it died after 11 years but unfortunately, they only make commercial machines now so I had to change suppliers. I honestly wish I'd found something else and not wasted my money on a Dyson. The only head I do like on it is the pet grooming brush, that seems to be the only one that really does what it says.
RIP Big Balls
My wife and I bought this after the untimely death of a 20yr old, reliable Electrolux barrel bagger.
It started really well, the turbine brush picked up cat hair really well and suction was unbelievable. We loved using it, better than our old Electrolux. We affectionately named him Big Balls, we were so pleased with it.
However, after reading the manual and a casual browse online after we came home with Big Balls, we realised that there were other considerations to owning Big Balls, and keeping him reliable.
Firstly, he would not pick up ...anything larger than a speck of flour without damage occurring to the machine. I made sure to sweep my floors (yes, my carpets too, with a broom) and pick up everything I could see with the naked eye before getting out the Big Balls. If you do happen to miss a small pea-sized object and run over it, the turbine head either flicks it across the floor into a remote corner, or it goes into the barrel. If this happens, you must leap onto your Big Balls and quickly turn it off, like a soldier protecting his comrades from a thrown grenade, before the aforementioned damage occurs. Secondly, the barrel looks huge! However only roughly 1/4 of it can be filled before the aforementioned damage can occur. So if you own an expansive 90 sq metre apartment like mine, you're going to be visiting the bin a bit.
Purchased in November 2017 for $899.00.
Bought this vacuum 7 months ago.. worst decision!!
It’s bulky. It’s like you’re fighting with it when you use it, terrible on your back!!
The dust bin doesn’t lock properly and whatever you vacuum just accumulates round the bin and on the floor so then you have to clean up it’s mess!! Thankfully I have another cheap vacuum to do this!!
Sent photos and email to Dyson. There reply was it’s my fault and also had the audacity to say “was I using it to vacuum my car as there was some sand in the debris of the mess it made “.
My answer “ no “. What...
Purchased in August 2020 for $599.00.
Waste of money
Worst vacum ive ever used. Flicks small bits of crumbs everywhere...!! What a waste of money.. after just 2 uses I am back to using my $100 kmart vacuum ' which I thought was crap until I used dyson!!! The kmart 1 is way better. I want my money back!!
Purchased in January 2021 for $500.00.
The Dyson Big Ball is an absolute disappointment. It’s hard to pull and constantly rolls over when going round corners. On the side of the head the two ends keep falling off with the slightest bit of hair or dust on it. The purple foam strip along the bottom of the head had totally come off. This has all happened in no more than 15 months of use. I’m so disappointed. All the hype about Dyson being a great brand. So disappointed. I’m getting in touch with our supplier to see what can be done, otherwise I have very expensive vacuum cleaner sitting in a wardrobe not being used.
Purchased in October 2020 at Harvey Norman.
Used on timber and carpet floors. Blows dust from rear. Turbo head flicks debris everywhere. Constantly tips over. Power button does not switch off when pushed. Release button jams when emptying. Despite cleaning repeatedly the unit now has a electrical burning smell so we have discontinued using. We assumed we were buying a quality machine for $700. Not happy at all.
Purchased in August 2018 for $699.00.
Very hard to empty and refit barrel
Suction is good, that’s where it ends. The barrel will often empty itself as you remove it from the vacuum cleaner dropping its contents all over the bottom inside of the vacuum cleaner. You then need another vacuum cleaner to clean it up before you can put the barrel back on. So buy spare to clean the cleaner.
If you do manage to get the barrel to a bin before it drops its guts then it is very tricky to close the barrel after emptying it. You need to left a small grey tab that is a bit awkward to get at although not too bad. This releases the...
Purchased in February 2020 for $600.00.
I have to agree with all the other complaints on here.
Dust blowing out the back of the machine, have already replaced ( the lifetime) filter.
Collection bin is ridiculously small. The clip on the bin is totally useless and non functional. The turbo brush constantly jams. The power button jams, as well as the cord retract.
Is only two years old, if I could find the receipt I would be returning it for my $1000 dollars back.
Will never recommend to anyone.
Purchased in June 2019 for $999.00.
Can't handle dog fur
Very expensive below-average vacuum cleaner. Carbon fibre turbine died, took it apart and freed up the hair clogging the bearing thanks to a youtube video showing me how to do it. Dyson uses star-head screws to prevent consumers from fixing their own parts. It freed up and started to work again but I think it might need more grease now because it seizes up even faster than it used to. Also unable to buy replacements for this specific head because it has been out of stock in Australia for over 6 months. I have been checking the Dyson web page si...nce June last year, still not available and possibly even discontinued? (I can only see the dual floor head and that has been out of stock forever). Suction is not bad but not amazing for a modern cleaner. Mostly the issue lies in that carbon fibre turbine head... the bristles have burned away, specifically the black ones which I assume as supposed to be said carbon fibre bristles. They're all gone, eroded into oblivion after about 1.5 years of use. The replacement turbine is also unavailable to buy. Don't buy Dyson. I've heard awful things about their more expensive cordless stick vacuums too.
Purchased in April 2018 for $700.00.
Dyson Cinetic Big Ball Animal
The Dyson "Big Ball" is just that:
Big. Heavy. Cumbersome. Obstinate.
This machine replaced an original 'Dyson Ball' which was a beautiful machine.
Then Dyson "fixed something that wasn't broken" and invented the 'Big Ball'.
This thing is like dragging a medicine ball around.
Not only on carpet, but especially also on timber, tiled, or any smooth floor.
The wheel mechanism has a momentary prolapse in concentration, and has to be coaxed along, only by dragging on the hose....
Purchased in January 2018 at Dyson for $700.00.
Questions & Answers
Hi I am wondering where is the filter located for Dyson Cinetic Big Ball allergy
The Dyson Cinetic Big Ball features Dyson Cinetic Science. Dyson Cinetic Science is so efficient, the dust and dirt is separated from the air into the bin, without the need for a washable filter. The machine has a post motor filter which is there to capture carbon dust from the motor however is designed to last the lifetime of the machine without the need to wash/replace it.
Dyson Cinetic Science features ultra-efficient cyclones with Cinetic tips. These tips allow our cyclones to be small, and they vibrate to ensure the ultra-fine dust doesn't clog them, rather, ends up in the bin for you to empty when you have finished your cleaning session.
Our Dyson big ball animal pro is only a couple of months old. The power head spins but doesn’t pick up anything on the carpet , I’ve removed any fluff or anything around the roller. The normal head works fine on hard floors.
Hi Barb, thank you for your question and we are sorry to hear that you are experiencing an issue with your machine.
Our machines carry a 2 year Dyson Guarantee and we will be more than happy to help resolve this for you. We do require more information and we'd kindly ask you to please reach out to our helpline via phone, email or live chat through https://www.dyson.com.au/support/contact-us.
I purchased my Dyson cinetic big ball vac in Feb .I am having trouble with the 360 swivel head it keeps clicking out of its place like it is broken it doesn’t seem to lock in . It makes it then impossible to vacuum ,The suction is also extreme and makes it very hard to push on carpet leaving balls of fluff. I do not have pets so no excuse for a lot of hair on my floor, Please advise as I am extremely disappointed
Hi Cindy, thank you for your question and we are sorry to hear this is happening.
Please be assured our machines come with a 2 year Dyson guarantee, we'd recommend to reach out to our helpline via phone email or live chat through https://www.dyson.com.au/support/contact-us.
In regards to the suction one of our experts will ask you a few questions regarding your flooring and provide you the best resolution moving forward.
|Category||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners|
|Weight||11.34 kg||11.04 kg||10.67 kg||10.55 kg|
|Cord Length||6.6 m||6.6 m||6.6 m||6.6 m|
|Suction (Air Watts)||250 AW||250 AW||250 AW||250 AW|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Apr 2016||Apr 2016||Apr 2016||Apr 2016|
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