Dyson Pure Hot+Cool Link
VerifiedMPNs: 308008-01, 308397-01 and HP03213 reviews
Effective at heating, poor noise and purifying – Product is very loud even in minimum setting. It's purifying performance is mediocre and fan doesn't seem to to know when to speed up or slow down. It's good for heating, it's good smart home integration, but definitely not worth the price. Show details
Faulty product - no accountability – Less than a year the product has started paint has started to wear away on fan. Dyson refused to fix or repair as it was “cosmetic damage” only. This goes against ACCC standards of acceptable quality. Would not purchase another Dyson product as they are cheaply made and don’t follow ACCC standards. Show details
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Problematic Hot and cool purifier – From reputable company to becoming a scammer company, had the machine return for replacement, and. I am on the second unit. The first machine faulted on day one. During Oscillating motion , it makes clicking noise and isn't turning smoothly. Sent the Machine back to Dyson for replacement unit, back and forth I had no heater in my kids room for 2… Read more
weeks, then decided to buy additional heater for their room, while waiting on Dyson technician to confirm that my new machine is beyond economical repair. Before send out a replacement machine. After received the new replacement machine, work great for 2 weeks and then now started to have connectivity issues. Dyson must have their machines built from TEMU parts. The reason why I m purchased the Dyson heater for my kids room as the old heater that been 20+ years old, thought of buying a reputable brand for my kids, and ended up buying more heater units than necessary. WELL DONE DYSON. From now on I definitely and absolutely stay away from this brand. Premium price tag, with counterfeit quality. What a joke.
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Reviews with attachments
Amazing Purifier Fan Heater – We bought this directly from the Dyson website with the cheapest price plus free product delivery to our house. The heating and purifying features are what we need and it does the job very well .The instructions for setting up is easy. The remote control device is very responsive and the given the features are very functional based on experience. Show details
Air purifier for the Bedroom? – power not as powerful as a standard fan . night mode: low speed and dims the LED's narrow or wide beam flow but used mostly in narrow beam mode. Noisy at higher speeds therefore most will use the fan at about 5/10 for optimum noiseless operation. I have used the fan for about a year now and have just changed the filter, which is easy to… Read more
do, however, the price of the replacement filter is quite high. I have attached pictures of the filter, the first showing a small part having been cleaned, (with a Dyson), and the second as removed. Overall pleased with the fan but much too expensive.
Do not use in your baby's bedroom!! – We purchased this heater for our sons bedroom so we could set and monitor the temperature while he was sleeping. As new parents we have enough to worry about already, so surely a smart heater would bring us some peace of mind, right? The app lets us set and check the temperature without needing to go into his room and risk waking him up and we… Read more
would rest easy knowing our little man would be comfortable overnight during winter...
The HP03 worked perfectly for about 4 weeks. We would set the heater to 18degrees (fan speed 1) and it did a pretty decent job of keeping the room around that temperature. Until one night when it started heating the room well beyond the 18 degrees we set it at. The app would tell us the temperature was 18' but for some reason it was still 'heating to target'. So we check the temperature on the baby monitor and its 24 degrees. Not ideal when your baby is dressed and blanketed for 18 degrees... We go into our sons room to check it wasn't just the monitor playing up and we get smacked in the face with hot air and the sound of this $600 heater trying to melt our child. A few phone calls were made to Dyson and we followed their troubleshooting (their only other solution was to send it back to them for testing and be left without a heater in our son's room for the 3+ weeks in the middle of winter). For the past week the heater has been working fine for a day or two but then plays up again. We are now constantly checking their app and our monitor and cycling the heater on and off. Living in fear of over heating our son or freezing him to death. That was until last night... Going through our usual routine of putting baby to bed and then a relaxing night of checking and comparing temperatures on the app and monitor, the heater took the room up to 27 degrees (set at 18/fan 1) in a very short amount of time. This was the last straw. We can no longer risk our childs life with this heater in his room. And I highly recommend nobody else does either. We assumed spending more than we could afford on a high end quality heater packed full of features would help us sleep a little easier at night. Instead it has done exactly the opposite. The heater will be returned tomorrow. I don't know if Dyson will try to fix the heater or tell us they found nothing wrong with it in their testing. What I do know for certain is no Dyson heater will be used by myself or my family again.
This is certainly not what we would expect and thank you… Read more (+2 replies)
In-depth reviews
Superb machine but online experience not great – I have reviewed a couple of Dyson's vaccums as an ambassador for Product Review but this was purchased by me for $599.00 from the Dyson website. Can I first say that this five star review is for the machine and not the woeful service I got from the sales team at Dyson. I purchased direct from the website thinking I would receive it in a few days… Read more
as it was in stock. After a week I hadn't even received a confirmation email for my purchase. I would have thought a company that was so far advanced with their products would be all over their online sales. I rang them and spruked my "Product review ambassador" like a VIP card and it did get things going a bit. Within an hour I had a confirmation email and received the heater in a couple of days.. but it shouldn't take a complaint to get something moving. Anyway.. the heater/air purifier itself is very good. As my wife has been working from home for the past 18 months I wanted to create a good environment for her. She says it's my best purchase. I have Apple Homekit and was amazed to find that it works seamlessly with Siri. I say "Hey Siri it's cold in here" and she turns the unit on at 26 degrees. It also has a very good app which displays the air quality and creates scheduling both with a timer function (I have it turn on at 5:30am in winter) and also an auto setting which can turn the purifier on when it detects poor air quality. The heat it produces isn't going to heat a whole house but it is enough to heat a room or take the chill off a large area. It is an air purifier foremost and it does a really good job at this with the bonus of being a heater and fan. Moving it around the house is easy, as it is fairly mobile and not too heavy. It is stable sitting on the floor as it is bottom heavy and would be hard to knock over. The filter is at 83% after 5 months of daily use (info from the app) so I'm thinking you'd get roughly 18 months from a filter. This is a good machine that I do recommend.
Perfect for every season! – I’ve had this for quite a while now and we all love it! I love how portable it is. I use it for everything! I use it in the kitchen in the summer to take away the smells from cooking and as a cooling fan while in the middle of our hot summers. I even actually use it to prove my yeast doughs! I can see there are a lot of complaints about it not… Read more
cooling or heating the room enough. With the cooling, please remember that it is not an air conditioner. It’s only a fan. This is why it doesn’t cool the room. In regards to the heating, I’ve been seeing that people are putting the thermostat on 37! That temperature I’m pretty sure would never be attainable. I have a combined opened plan lounge dining and kitchen. I only ever put the thermostat between 19-21 degrees and on speed 1. It takes all the coldness out of the area. At 37, it would cost a fortune to run and not be able to reach that temp. When it’s on a lower temp, it’s more attainable and the unit doesn’t have to work as hard and will heat better. Just like an air conditioner, the thermostat in winter should be lower for better heat. I hope this helps.
Non-existent after sales service – Having purchased an HP03 back in 2019 i was disappointed when it had to go back to Dyson for about 9 weeks in late 2020 for a ‘Motor & Bucket Assembly’ repair as the unit was making a constant loud whirring noise even when off, which is not good when its close to a bed. The unit was fine when it finally came back (after 7 follow up calls from me… Read more
during which they had ‘lost’ the machine), but now after 6 mths the problem has returned. The solution i got from customer service today was that they could try taking another look at it but best option was to turn off the continuous monitoring as this was a known issue. When I suggested that just disabling functionality was not a very satisfactory response given the premium you pay on Dysons for the features, her response was that continuous monitoring wasnt important They have lost me as a customer going forward and I would suggest caution to others….after sales service is non-existent once they have your $$
Hi Dave, Thank you for your review and we are sorry to… Read more (+1 reply)
Positive reviews
I didn't pay enough – Keeps me nice and sweet both for summer and winter months. My old house served me natural ventilation but my current property, modern as it is, needs air settled and Dyson is the trick. Occasionally it turns itself off but that might be the wiring. Show reply
A life saver! – We worked in SA during winter, accommodation was a wooden hut. The Dyson ran day and night, saved us from freezing cold. We then worked in FNQ, the Dyson again saved the day and kept us cool. It is an incredible asset to us, effective quiet fan, a handy remote control. Show details
Love it! – The Dyson Pure Hot+Cool Link is an impressive all-in-one air purifier, heater, and fan. Its sleek design looks great in any room and its smart capabilities make it easy to control from anywhere using the Dyson Link app. The purifier captures 99.97% of allergens and pollutants, making it a great choice for people with allergies or respiratory… Read more
issues. The heater is powerful enough to quickly warm up a room, while the fan can provide a nice breeze on hot days. The only downside is that it's a bit on the pricey side, but the quality and features make it well worth the investment. Overall, it's an excellent gift that your daughter clearly put a lot of thought into!
Negative reviews
The newer model is more of a purifier – The air throw is lesser than the older hot and cool model even this one is a bit bigger . Price is high but unfortunately Dyson has a monopoly and couldn’t find anything better . Show details
Hi Ahmad, Thanks for taking the time to review this machine… Read more
Find out how Dyson Pure Hot+Cool Link compares to other Standalone Fans
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Loud clicking noise when oscillating! – Clicking noises when oscillating on a $600 fan is wild. The actual operation of the fan is also quite loud and it's not as powerful as you think. Definitely won't do the job in our Australian heat. Very disappointing so I suggest other brands if you're looking to spend that kind of dough. Show details
Does everything youc ould want, starts breaking down after about 2 years – It does everything you could possibly want and does it well. Sure, you can buy multiple different devices for less, but then you'd have multiple different devices to store. This looks neat and tidy and takes up a lot less space. The smart features were a boon as you can turn on the heater before returning home. And the filter helps "clean" the air… Read more
of smells from the kitchen during winter when all the windows are shut.
On the other hand, it lasts around 2 years (its warranty period), so it averages about 350 bucks a year of service. So while it is a dream to own and use, be prepared that it will cost you.
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Recent reviews
Disheartening – I got mainly for cooling and what false advertising, cooling machine or I'm the Queen of Sheba, so disappointed Show details
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Neither cools, nor warms. Unworthy product – Extremely expensive for such low quality product. Extremely noisy, even on the lowest fan level. Doesn't cold enough, neither hot enough. It is just a waste of money. This was my first and last purchase from dyson. Show details
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Polluting when straight out of the box – If you are buying an air purifier because you want cleaner air, make sure you leave this outside to offgas for a few days before using. It has a strong plastic and chemical odour (which shows up as pollution on its air quality readings!). Heating works well and does a reasonable job as an air purifier. After being on for a while, it makes a high pitched noise which is annoying but easily fixed by turning it off and on again. Show details
Hi Sandy, we'd love to help with the high-pitched sound… Read more
So disappointed – We don’t have a ceiling fan in our bedroom so bought this thinking it would be a good alternative. It isn’t. The room must be too big for the cooling to be effective. Show details
Hot is good, aircon is rubbish – Purchased a $20 fan from K Mart & this Dyson air purifier and I’m confident enough to say the $20 product works a lot better on a summer night than this Dyson product. If you’re looking to cool down in summer, don’t waste your money on this. Show details
Really wanted the HP04 to be great - – Perhaps no other product does everything either, it would have been too good to be true to have this Dyson as a great fan, great air purifier and a great purifying blow air heater in the one machine. It isn’t even great at one of those things unfortunately, it’s not warm enough as a heater yet still chewing 2kw, too loud as a fan and useless as an… Read more
air purifier for fumes or pollen. I don’t know what it’s like for bushfire smoke as yet, I’d like to think it’d be potentially clearing some air of covid when a stranger comes in the house - fingers crossed!
Hi Sharon, We are very open in saying that we do not know… Read more (+5 replies)
Didn't last long! – Our Dyson is 16 months old. It just sparked and died! Didn't last long! Hardly been used. Turned it on today, It ran for a few minutes and then a spark came out from the front of the Dyson (through the filters!) and the power in the house went off. Very dangerous product. Bought it from JBHIFI last year - they do not even sell it anymore.
Hi Louise, thanks for reaching out. Our machines come with… Read more
Find out how Dyson Pure Hot+Cool Link compares to other Standalone Fans
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Not worth the money and time – Will never buy Dyson again, constantly had issues with this machine. Have taken it to Dyson so many times and when I get it back a month after there’s always a problem, not worth the money and time.
Hi there Tee.s, we're saddened to hear you've had these… Read more
Flawed – I’m not happy with it. 1) It’s not a good purifier. I still react to dust and pollen. 2) It is surprisingly loud. Can’t use it when I’m on a conference call. 3) The wifi connection is crap. It constantly loses connection to wifi. Like every other day. I have to keep turning it off and on to get it to connect again. Even when it’s connected… Read more
it drops out which can be seen in the gaps of continue monitoring.
4) It can’t be started when away from home.
5) There is no timer option. I can’t set it to auto start at X time.
6) It doesn’t auto start when then pollutants get high
7) There is no breakdown or explanation when the measurements spikes. Or to tell you what it means.
Considering just how expensive this is - it’s a let down.
We're disappointed to hear you've had these difficulties… Read more
Impossible to get replacement filters – Fan is ok until the filter needs replacement. Only able to heat small rooms well and doesnt seem to remove much pollutants according to the dyson app. Sadly, the filters have been unavailable since the machine first required replacement. Purchased directly from Dyson so disappointed the filters have been sold out ever since. Show details
From time to time we may have small numbers of stock… Read more
Chinese made landfill – Chinese made landfill. At a European made price. Lasted 8 months with very little use very cheaply made and can't be repaired. Dyson has lost it's way. Will not be going back to Dyson. Show details
We're disappointed to hear you feel this way and are having… Read more
So noisy – This machine works well to heat and as a fan. However it is SO incredibly noisy. When I first called about it I was told it was normal. My other machine that I bought for my babies room because this one is too noisy broke (!!) and when I mentioned this one being noisy and had her listen over the phone she said it wasn’t normal and they would… Read more
service it for me BUT because it is out of warranty I need to pay ($200+) for it to be fixed. Why am I told one story when it’s in warranty and another out of warranty. This is fraud…
We're saddened to hear this feedback, Lisa Joy. There are a… Read more (+1 reply)
Overpriced Rubbish – I bought the hot + cool link over a year ago. It is SO LOUD! I had read it was noisy in other reviews but thought living on a main road I would be able to tolerate some noise but it is much louder than I expected. The product is not very robust, can’t be lifted from the top and feels flimsy. We had a larger cool link that stopped working just out of warranty. Not made to last and I haven’t noticed any improvement in my health either. Show details
Thermostat isn’t accurate – I brought the hot and cool with wifi for my babies room. Set the room to 21 degrees and barely keeps the room at that automatically. Set the room to 22 through the app again and the room immediately climbs to 28 degrees. Wouldn’t recommend for a babies room because it over heats. The temp on the app says the room is 22 but is was 28. This is a… Read more
safety issue for small babies so I wouldn’t trust it. Not worth the money IMO. Returned for a full refund
Very efficient. Would like more detail about air quality – Fan power is fabulous and the unit is very stable. I haven't had to clean the unit or change the filter as yet. I love the app functionality. I have a pet and suffer asthma which this unit is great for. Show details
A luxury heating and cooling system – The Dyson Pure Hot+Cool Link is a perfect heating and cooling appliance (and it purifies the air as well). To operate the heating/cooling system you use a magnetised remote that is easy to use and very effective. An added feature is that you can download the Dyson app and turn on your appliance before you get home to have the room cosy and warm… Read more
or cool and relaxing as you walk in the door. To clean the appliance a dry cloth is all that is required to keep the ‘fan’ looking clean. The stylish appearance plus the great functionality of this heating/cooling makes this an all round winner.
Winter Months – I wasn’t sure to buy this after reading all the negative reviews. My room is always cold and this heater is just perfect. I find the functions good, note 1 thing the rotating button needs to be close to the machine before it works. I noticed on the 1st day I brought it I timed it for 15mins and my room was nice and warm. Noise level is not bad Show details
Love the Dyson link app. Can operate from my phone from anywhere – Am very satisfied with the purifier as it does what it supposed to do. The air that we breath when the purifier is on is clean. I have two of these purifiers and love them. My whole family enjoy the hot settings. Noise levels are not bad. Would definitely recommend the product to friends. Thanks Dyson. Show details
This is incredibly frustrating – It works pretty well as a heater, which is why I purchased it (a friend of mine had one). But after only a couple of months of use, it smells awful. I have tried to clean it and I have replaced the filter, however every time I go to clean it, it is completely filled with dust and dirt particles. It is also incredibly difficult to clean, and you… Read more
must have the right tools to do so. There is also an incredibly ANNOYING high pitched ringing sound (peaking) that comes from the base of the unit, where the cord comes out. It is incredibly frustrating and must be turned off at the power outlet for me to sleep. I would not recommend this product.
We wouldn't expect the machine to make any noise when… Read more
Does not even warm up a 10m2 room! – Previously used only for fan cooling which was fine. As this winter gets colder, I have started using the device to heat up my bedroom. Only to realize after 30+ mins of constant high fan setting at 37 degrees, my room temperature was only up by less than 3 degrees. Contacted Dyson and they refuse to even inspect the device unless I agree to pay… Read more
$65. It is just out of warranty but with a manufacturer problem like this I would expect dyson to do better, we paid premium prices for your products.
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