e-go.com.au

Rang our usual freight service 20th Feb who recommended another crowd as the pick up was outside their operational zone. That mob said for our delivery location we would need to book through e-go After a great amount of frustration booking online emailed the labels across to the pick up location. Sender rang a couple of days later as items not… Read more

collected. There is no phone number for e-go only a message section, rang the crowd that had said to book through them. Given I now had a consignment number and it was already in their system they went to collect it on the 2nd of March!!! Using the tracking it then went to Melbourne multiple times before coming back out and "being in depot" on the 10th. I rang again on the 13th and they said someone would get back to me when it magically appeared a few hours later. The packaging has been through the absolute ringer. Thankfully the goods are unharmed but looks like it's been bouncing around in Raju's van for 3 weeks judging by the state of it

Poor tracking system! Consignment was not delivered during the specifued period advised at purchase of services! They took extra money claiming my specifications were incorrect. Do not use this courier service. There is no phone number to call if you have queries! Show details

Overall, I'm quite happy with their service. I ordered a large musical instrument in VIC and the retailer uses e-go.com courier. The item is quite heavy, so I suppose there are not many choices to send the item economically. By the way, e-com's delivery is handled by Hunter Express. Yes, there was a glitch because my item was sitting on depot… Read more

for a couple of days, I guess there was a miscommunication between the sender and e-com. Since it's arrived at a depot in Sydney, the process seems quite flawless. One amazing thing is I could trace my parcel in real-time! My thought is that the Hunter Express is a viable option when you can be a bit of patient and communicate with them proactively. Because I was able to see how many items were in the queue before mine and how far it's from my location, I found it's convenient to predict the arrival time. I'm aware there are many negative feedback on their service, I guess it depends on some exceptional cases such as undeliverable address or depot's issue or the system fault.

Depot In Bayswater 27/06/2025 Depart for SYDNEY MELBOURNE 1/07/2025 Depot In SYDNEY 2/07/2025 On Delivery SYDNEY 3/07/2025 At Location SYDNEY 3/07/2025 Delivered 3/07/2025 12:41 PM AEST

Used them 4 or 5 times now with no issue – This company has been terrific for me and can not understand all the negative reviews. I sent 4 boxes with expensive BMW wheels from Adelaide to Sydney. I know the web site says they no longer accept wheels but these were well packed in newish wheel boxes. Picked up as arranged from my house and delivered approx. 6 working days later, despite… Read more

the holiday weekend backlog, to a house in Sydney. Receiver of wheels was very happy as was I because it was a relatively inexpensive service. Tracking info. was good. I would definitely use again. Goes to show you can not always judge a business by the reviews it gets either that or I have just been lucky 4 times in a row but I don't think that is the case. I think many people, not all!, who complain here have just created problems for themselves and then want to vent about it online.

Melbourne to Adelaide – Delivey was one day late but over the Christmas period that is to be expected. The reason I am down voting the company by one star is that the tracking system is flawed and there is no phone number that you can call in order to discuss delivery. But... it all turned out okay in the end! Show details

The driver refused to take the order inside and told me that I had to take the items down to the ground floor by myself. I asked him politely if he could help me, and he said no. I asked again and said “please,” but he refused again. I told him to wait while I went down to bring the carton myself, and he said no. He then insulted me, got into his… Read more

vehicle, and made an offensive hand gesture toward me. I took photos as evidence.

He did not contact me before arriving to ask me to bring the order downstairs. He only spoke to me once he was already standing in front of the house.

Please be advised that if you do not take the appropriate action regarding this situation, I will file a complaint with the Ombudsman and/or take legal action through the court. I don’t have any email address for this company or contact number but the number of the driver is 0468958034

Seemed ok/easy to book and pay online.However they added fees for the package being bigger than the booked size (which it may have been by a cm!) but then they proceeded to add a charge that was more than the original fee. Would never use again. Avoid at all costs! Show details

E-go picked up my parcel from a business more than 5 weeks ago. They have failed to respond to requests from both myself and the business as to where my parcel is. Lucky for me the business has provided a refund! E-go = 0 stars! Is it theft?? Show details

Despite using e-go multiple times, there is a dishonest pattern of behaviour, where additional surcharges are 'invented', Despite allowing additional measurements and overestimating weight.. Indeed, their quotes are ALWAYS low, and will charge your credit card WITHOUT authorisation.. A true disgusting business. Show details

Don't give them your credit card details!. Was told to put item on a pallet (on the quote) then they took another $370 out of my credit card without notice for the pallet, very deceiving. So cost me $730 to get a 30kg parcelled 350klms. Show details

Impossible to deal with any issue. Failed delivery charged for, re-arranged charged again. No way to stop them from keep charging more and more for a non-service. Instructions given on 10am business opening. Turned up at 9:25 and charge for futile pick-up. Dodgy. Avoid at all costs. Customer service is non-existent! Show details

Avoid at all cost. I can't understand how they even exist. They are good at taking money and then you can not track or receive your item. And no customer support at all. Show details

Delivery # EGV203655 We ordered a Yamaha keyboard and stand for my son, total ~ $700+ purchase and the driver (e-go) left it on a rainy day by the garage door - 22kg parcel. I was at the front door & asked him to bring it up “not climbing two flights of stairs” - what’s his job if not to deliver heavy goods to the door, especially on a rainy… Read more

day? - he’d have left electrical equipment by the garage door to get wet & damaged or to short circuit. - it’s not two flights of stairs. There’s a total of ~ 20 steps to get to the front door.

How is this good service & who would’ve been liable for damage and replacement?

I get it’s a hard job but if you don’t want to do it why take it?

Very disappointing service.

Zero Stars would be more appropriate – Booked a pickup on line on a Thursday for the following Monday. Monday came and went. Tried to find a phone number and nothing. Send an email and got a reply sorry we missed your pickup we will book it in for Tuesday. Tuesday came and went so did Wed and Thursday and after 4 new unanswered messages i used Pack and Send for only a few dollars more.… Read more

Still haven't heard anything 6 days later. Will be ringing my credit card company to dispute. Probably a scam! ‍

Terrible service – Avoid like the plague. The money you think you're saving will be taken up with hidden fees and charge back later on. I've had several very poor experiences, this was the last one. Never again Show details

Terrible Experience – The service provided was unsatisfactory, and additional charges were incurred without prior notice or communication. I strongly advise against engaging in business with this company due to their unprofessional conduct. Show details

Parcel not delivered – Recently had a parcel booked with ego .paid extra for a call before pickup which failed to happen.when driver arrived they at place of pickup they did not identify themselves and were quite rude to sender . The sender took a photo of the parcel before leaving the premises so the driver refused to take the parcel.once ego was contacted they denied… Read more

the events and offered no help or solution leaving me to pay freight yet again with another company.I would strongly advise if anyone is thinking of using this company to reconsider.

Scammed – I had parcel sent to a Caboolture depot and the 3 rd party weighed my parcel dimensions etc and told me what to book online .I prebooked all ok then I find a week later the company (Mx Enterprises (Hunter Express) (E-go ) has taking a further cost out of my account without authorisation as they stated the dimension and weight was wrong .Biggest… Read more

fraud Company ever to not even contact you and debit your account no one human to talk too just and email .Woukd never recommend this company ever again or it’s counterparts .If this ever happens too you take it further to court legal action as these companies should not be in business scamming people of extra costs (check further reviews on Google and will answer your question .

Use a different freight company – We are a business and have used E-GO transport for several years. Things were very good a few years ago, but have all but gone down hill in the last 12 months or so. Prior they were very reliable. Now it is the complete opposite. The staff can be extremely rude and do not try and help at all. Feels like it is "someone else's job", and not… Read more

theirs. As a business, we very rarely want to give another business a bad review, but we felt it is necessary in this instance. Customers receive damaged goods often, but the worse is the allocated pickup times. Some bookings we have been waiting for two weeks for pickup and of course, no one can really help except it will be picked up the next business day. We would honestly recommend adding a few dollars and booking with another company to save yourselves the headaches. It really is not worth it, when you have customers that are awaiting goods, you have to contact E-GO to get updates. We understand times are tough now, but it really is not worth it. Their prices have actually increased a lot and now it is about the same as other places anyhow. We genuinely hope that you have had better experiences than us.

Disgusted – Where to start.... They delieverd a package to me from a third party and I made the choice to use them to return the product as it was just easier .. well so I thought. I gave measurements that were already on the boxes from them and I was quoted and paid. The products were picked up and sent back to where they came from. No problems ! So I… Read more

thought! 6 months later they have the audacity to take $130 from my account without my consent and I received an email advising me that they had taken it due to incorrect measurements! It is illegal to take money from someones account , they did not contact me or email me prior to doing this. There is no way to call them and I have generated an email through there Web site and no one has responded! I'm filing a complaint with fair trading , I have also contacted my bank to dispute it ! How can the measurements they provided on the packaging be incorrect. They don't realise the effect of them taking that money has had on me and my child. Disgusted in there service.

Disgusting service – Absolutely shocking company to deal with sent two pallets to Sydney on the first of this month still not delivered should compensate me in full **** Jack Show details

Useless as can be DO NOT USE THIS COMPANY – Absolutely disgusting service I booked an item to be transported from Melbourne to far north qld it sat at hunter express in Melbourne for 3 weeks going back and forth with emails to e-go they returned the item to me my customer is furious as am I I would NOT recommend this company to anyone. Now trying to get my money back from the prepaid booking is a nightmare. Show details

Very slow now – I used to use E-Go freight often with my business but sadly the service has become much slower and it's very difficult to get contact responses. Show details