Poor customer service Miele dishwasher
Catalogue special for Miele dishwasher, attempted to I store at Essendon. Sales person couldn’t find item which was on sale in the current catalogue, after spending 45 minutes in the store, waiting, Was told, sorry we got the catalogue price wrong!!! How about honouring your price? I’m disgusted to find E&S have 3 pages of ‘ mistakes’ & apologies from their current catalogue.... so much for your slogan “ we won’t be beaten on Price” you can’t even get prices right!!
- Verified customer
Service beyond expectation from E&S Trading
We recently purchased kitchen appliances from E&S trading including dishwasher, ovens , gas stove and rangehood , which was a significant expense on European appliances . The technical knowledge of the salesperson at the time of purchasing was excellent, and they gave us complete confidence that we were choosing the correct appliances. However their after sales service is what really amazed us. There was an issue with one of the appliances, and E&S management took up the fight for us on this matter with the supplier, and resolved it for us even...though it cost them financially through no fault of E&S. They wanted to ensure that we were satisfied and did not try to fob us off at any stage, in fact quite the opposite, with regular update calls/emails on the matter. E&S 's customer response was outstanding, and that is why I would recommend E&S for professional and quality service.
I found e&s irresponsible about my order.
When I bought a fridge online, it was available on the website. After receiving emails in about 2 weeks, e&s delayed the delivery. When I called e&s today, realised there will be more delay and the person on the phone said we maybe receive it at end of this month. When I asked the reason she said talk to sales department and hanged the line. If you do not have the product why you sell it, or why it doesn’t show it is not available on the website???
So much for the E&S experience - very disappointed!
Found an item (Dishwasher) I wanted on the E&S website - stated as being available.
I called my closest store to arrange pickup and after a huge wait on-hold music (all about the E&S experience) my call was finally taken.
Was told that I could pick up a unit at distribution centre - however, after I requested a price match to another seller (as they clearly state they won't be beaten) all the units were suddenly allocated and they said they couldn't help me and hung up on me!!!
Yep, that's certainly the E&S experience!!!!
Excellent customer service
I've just bought a fridge online. The website was easy to navigate and I was able to get all the information I needed to select my product. Communication was excellent and delivery and installation was done as scheduled. Delivery staff were cheerful, competent and friendly. A very good experience. Would shop here again - highly recommended
Excellent customer service
I purchased a Bosch dishwasher online with the Black Friday sales as mine had stopped working. The reply said that the dishwashers would be in the warehouse by the 15th December, well that date came and I didn’t hear any thing then a couple of days later I received a phone call to say that there was a hold up and I would not receive the dishwasher till the end of the year, I said to the girl oh well there is not much I could do as it wasn’t the girls fault she was just the person relaying the msg, then she said that the boss of e and s trading...said that I will not be going with out a dishwasher on Christmas Day and they up graded the model and I had the new one Installed that week , absolutely wonderful service I would recommend e and s trading to anyone looking at purchasing a appliance for there home or business
Great Customer Service
I recently ordered a new fridge over the phone from E&S in Melbourne, my fridge had died and thanks to Zehra who arranged everything I was able to get a new one delivered in two days. She was very helpful and even smoothed over a tiny hiccup very quickly. The delivery guys were friendly and efficient as well. Much thanks E&S.
Don't rely on staff for delivery
Well I was greeted and had a good experience with the sales lady at Geelong E & S, when I was sent the quote I asked for products that were available for delivery within a 3 week time frame as that’s when the kitchen was to be installed. Otherwise select different items! Well after 3 weeks I was told the oven would be another 6 weeks sometime after Christmas, we came to a compromise that we could get a different oven and have the extra’s added (telescopic trays etc after Christmas) and told it would be here in 2 days as its in stock. So you ...arrange a electrician to install it and call up for a eta( that’s when the next LIE comes) best we can do is Monday, so once again the electrician gets stuffed around and I wonder if I will actuary get my goods?? As for thee range hood that 7 weeks away also just wish E & S where honest. But once they have your upfront money who gives a dam?? That’s why I will continually post this across all forums. TELL THE TRUTH ITS NOT HARD
- Verified customer
These folks do get customer service
Delays in supply are a reality these days, that makes setting expectations even more important. When let down by their suppliers E&S have been open with why, and quick to try and provide a reasonable fix to the issue. While at times its out of their control, their team has effectively communicated and the passion for great customer service goes all the way to the owners. Streets ahead of other retailers, they get the concept of return custom, and I certainly will be directing my business to them whenever I can.
- Verified customer
Amazing service and outstanding delivery
Just really great service and then delivery next day where the guys were amazing and got the fridge up a tricky staircase with what looked like ease. So lovely and would definitely recommend again!!
Dont Trust what they tell you. Buyer be warned
E&S will make all the promises in the world, until it comes to get the deliveries. Then you will start getting the messages that items are not in stock. We placed an order for a whole kitchen and laundry of appliances and were told everything was in stock. The day before delivery, we got notification that items were delayed by 6-weeks. Our whole renovation had to be placed on hold. All we got from them was excuses.
got great service matched prices no problems.was a very easy on the phone transaction. very pleasant to deal with. was even asked if our old washer had broken down.wanted to know if i needed the new washer asap.. the deliverey people were on time . very polite and helpfull. my wife said she was very comfortable letting these men in the house to do there job. they did everything they said they would do. you cant ask for more than that. these are my go to people
E&S Prahran - No.1 in Whitegoods GR8 organisation and team
We purchased a FISHER & PAYKEL WA8560G1 8.5KG top load Washing Machine. Incredible price from Mr. Zahra plus free delivery and installation and removal of the old washing machine. 100% happy with all aspects of the service from purchase, confirmation of delivery which was on time plus the actual delivery, installation and test cycle by Darren. Good old fashioned Service. HN, JB & GG could not get within 3 digits of the E&S price :-( E&S competition in the market is refreshing.
Great people great products
Purchased several Kitchen appliances including, Oven, Steam Oven and Fridge. Sales lady was fantastic and very knowledgeable. Assisted us with the selection and gave us a great price as well. Kept us informed through the process and up to date wit the delivery schedule.
E&S Geelong - First class organisation and team
Purchased from them twice now in six months. On both occasions - ordered and shipped to the time and day that they gave. Also, the delivery teams were excellent; said when they would arrive and arrived on time!
We purchased a Bosch 7.5 kg front end load Washing Machine. We got a great price during the sale plus free delivery and installation and removal of the old washing machine. 100% happy with all aspects of the service from purchase, confirmation of delivery which was on time plus the actual delivery and installation by Isaac and Hus.
- Verified customer
I Can not Speak Highly Enough
What a wonderful experience I had with Jemma & Pina from E & S.
I contacted them with a desperate enquiry and they as well as their manager (sorry don’t know the name) went by far above and beyond. I’m a disability pensioner and they organised everything from ordering, payment (Great Price), delivery and even installation. Thank you, thank you for your amazing service. You’ve made this Mums day that’s for sure.
Fantastic customer service and price
I ordered a new washing machine online with these guys. It was the best price, free delivery and installation, and included the removal of my old machine. I had wonderful customer service from the time I ordered, right through until the delivery and installation guys left my place. Reece (the installer) was on time, friendly and didn't once complain; the washing machine is fantastic; and from now on, these guys will be my go-to!
Questions & Answers
Do you install range hoods and how much would it cost
Hi Margie, thank you for the enquiry! We are more than happy to assist with that one. If you would like to give us a call on (03) 8517 2660 or shoot us an email @ firstname.lastname@example.org we can walk you through some options.
Hi Kevin, I believe you may be asking if we sell pocket radios? Unfortunately, we don't sorry.
RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator
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