Fantastic customer service and price
I ordered a new washing machine online with these guys. It was the best price, free delivery and installation, and included the removal of my old machine. I had wonderful customer service from the time I ordered, right through until the delivery and installation guys left my place. Reece (the installer) was on time, friendly and didn't once complain; the washing machine is fantastic; and from now on, these guys will be my go-to!
Don't Use Them
I called to ask if they sell a particular model of a double kitchen sink. They said they would get back to me and they did not. If you need a double kitchen sink you will be better off buying a second hand one from a demolition yard which is what I did and I recommend anyone out there to do the same.
- Verified customer
Excellent Service - genuinely care about their customers
I rarely write reviews, but E & S deserves one. It was so refreshing not to get the sales spin when I first enquired about a new freestanding oven. I got the facts and Peter helped me make a a good choice based on my needs, not his potential commission. He even gave me some help around finding a professional to get it installed. The delivery guys were helpful, courteous and patient. That night, I couldn't find the trivets. I called the next day to report the trivets missing and "Viet" promised to do everything in his power to make sure I got th...em. It turns out that they were packed underneath the oven rather than in the oven. I was initially convinced by Peter to buy from E & S because of their after sales service. I'm glad I did because their after sales service has exceeded my expectations to date and this promise was not just empty words. I gave the product a middle range score for now because I haven't used it yet. Great price, great service....now I can't wait to use my product. Thank you E & S. You'll be my first choice in the future for appliances.
Amazing service from start to finish!!
Never considered e & s for my dishwasher purchase but I would not consider anyone else after my most recent experience. Ordered online, received a call within the hour from lovely Kate who arranged payment, answered my questions, matched the lowest price we could find online and booked my delivery. Delivery arrived at the start of delivery window, expertly installed and the young driver took my old unit away. Flawless service from start to finish. The experience was so good, it prompted me to write this and I dont normally bother with reviews. E & S, I'll be back. Thank you
Perfect customer care
Last week we purchased a French door fridge from e&s as the old one was bit noisy, while waiting for the delivery, all of a sudden, the old one broke down. I had no choice but to request e&s to prioritize the delivery if possible. I got it done without any hassle even though they are very busy at this time, for which I must thank Kate so much.
Also, I should mention about the delivery installers, Craig & Jake brought the fridge. Unfortunately, our main entrance was just short of few mm, I almost made up my mind to exchange for a smaller fridg...e, but the two friendly guys didn’t give up, they took a big hassle to take it all the way thru backyard into the house. I was so impressed and appreciate their ability and interest to accomplish the job to the satisfaction of customer, perfect customer care. Before I go further, I must say I saved nearly $500 with my purchase at e&s. I certainly recommend e&s to my friends and family.
Great products, staff and service
We replaced our old kitchen and laundry in mid 2017 and used e&s for the supply of all new appliances. This included a new dishwasher, cooktop, two new ovens and rangehood. e&s also supplied a new sink and tapware for both the kitchen and laundry. The Chadstone showroom was well stocked with quality products and all staff were knowledgeable and helpful. We were able to negotiate a great package price and all goods were delivered as required. Would not hesitate to use e&s again.
E&S delivery guys were fantastic!
We purchased 4 items from the E&S Trading Essendon DFO for delivery & installation within a few weeks. Andrew, Marcin and Frank from the E&S delivery centre made the delivery within quite tight delivery timeframes without fuss - they were incredibly professional and very accommodating. We were really happy with the service from Andrew, Marcin and Frank! Thanks guys!
Best store EVER!
Several years ago, I did not know about E&S. But when I renovated my house, my builder told me about E&S and asked me to submit my kitchen requirements to one of the salesperson. I had done some research on the items that I required and the prices. E&S was able to match all the prices that I sent to them and did the delivery as well. I was very impressed as I always thought that E&S was a very expensive store - but NO! From then on, I have be purchasing every item I need from E&S. They have a very good showroom and great team of sales people. They will always match the price you show them and delivery is free! All items I have bought from E&S have been wonderful.
Very Poor Service
We purchased a dishwasher, two ovens, plate warmer and a cooktop, about $14K. The microwave developed a fault 4 weeks ago, spoke to customer service and was told that Siemens would be in touch. After hearing nothing for two weeks rang them back, they could not find the request. Lodged it a second time and was told Siemens would be in touch with in 48 hours, 10 days later no call. Rang and had the request escalated and were told someone would ring the next day. Our second siemens oven now has a fault, 4 days later rang up again. Then got a call...back from the manager and someone else. Booked in for 10 days time. unfortunately we have a dinner party in 5 days. There is no way I'd recommend E&S based on this customer service, guys how hard is it to get an item fized under warranty.
Perfect Customer Service
Just wanted to thank E&S Blackburn and Neff for their customer service. We bought a lot of kitchen appliances 5 years ago including 2 Neff ovens. The display unit was playing up so I called E&S. The oven was out of warranty by 3 months but they organised Neff to come out with 5 days and complete the repair free of charge.
Thank you to both companies for their excellent service.
Overpriced for bad quality
Bought a $2200 vanity. No overflow kit was included. When I returned to the store the salesman stated it doesn’t need one. Needless to say it did. The lack of knowledge in the products caused a waste of time and money. Will never buy from here again
Fantastic Range, Service & Follow Up!
Our family have just renovated our kitchen and shopping around at different retailers I have to express our great satisfaction with the E&S Trading in Blackburn. They have a great range of products and their staff are very knowledgeable. The service was exceptional and they were able to supply all the equipment we required (at very competitive prices no less!) when we wanted it. All the staff we dealt with were fantastic and kept checking with us systematically on the progress of our renovation and progress of our product deliveries. I recommend them highly. It is a delight to find a business that is really serious about customer service and offering the best in the business.
Fantastic Products and Service
We recently purchased three appliances from E & S Trading in Noble Park, a fridge, a washing machine and a convection microwave and we could not be happier with the purchases and assistance we received from Simon. I couldn't recommend them more highly (and no, I'm not related to him).
All the staff were very friendly, pleasant and helpful. We will never go anywhere else!
Full kitchen appliances
We recently bought all our kitchen appliances from E and S Moorabin.
Chris Philipas was our Consultant and he has been excellent.
Great advice, regular updates, excellent pricing and great after sales service.
Would fully recommend.
- Verified customer
Westinghouse Fridge freezer
I was so impressed with your Sales Consultant Patrice at the Moorabbin store. Her friendly manner and product knowledge helped me make a decision in purchasing a Westinghouse fridge freezer. I was kept informed re delivery time by SMS. Prior to delivery as the driver Craig approached I was also notified. Such wonderful stress free service from initially visiting your store to final delivery.
Overall a great experience thank you all at E & S. Colleen Oakleigh
Worst customer care ever!
Purchased an Electrolux fridge which gets delivered damaged. I’m immediately told that someone from after sales will get in contact with me in 48 business hours. It took over a week to get a response and it seemed that they were trying to avoid fixing the fridge.
I had to argue with a rude after sales assistant in order to have the fridge replaced. So after that I receive a text message confirming delivery of new fridge with time window of two hours.
I waited almost for 2 hours and half and nobody showed up.
Then I decided to call them and the...
- Verified customer
An excellent company focusing on customer service.
Our daughter ordered kitchen and laundry appliances from the Preston Store and arranged for items to be delivered just after handover on a newly built house. The builders finished a month later than expected and E & S kindly held items in their warehouse until she was ready. The delivery installers were so careful bringing in items and spent more time than they perhaps should have working around problems encountered in the laundry.
We were so impressed with our experience, and the salesperson Tony, we returned to the store and ordered the same...
Excellent customer service
Extremely impressed with the level of service that I received. I bought an ex display front loader washing machine from the noble park warehouse mid December for my daughters birthday in Jan. In jan we decided to hook it up to check there was no issues with it. Unfortunately even after trouble shooting we weren’t able to get it going. I rang the E & S store directly who sent over the first available driver. 30 minutes later, he ascertained that it was faulty. E & S contacted me immediately and advised that they were sending over a new machine (...even though mine was an ex display.) By 2 pm that arvo I had a new machine fitted, tested and the faulty one removed. Unbelievable great service with everyone involved being helpful and friendly. 5 stars E & S.
Great Service from Gus!
We recently bought a Panasonic split system from E&S Moorabbin. The salesperson Gus was thorough in ensuring we chose the correct sized unit for our needs and he was able to better the cheapest price we could find online. Information was emailed promptly and delivery was as arranged. Will certainly recommend E&S to family and friends.
Negligent and poor response to warranty claim
I purchased a $400 Oliverti tap from E&S. When the plumber installed it, he discovered the tap was leaking due to a fault in the tap. I reported it to E&S on the same day, and was told Olivery would follow up within 48 hours to book a service call. After 3 days, i called E&S to check if this was properly logged with Oliveri, but was told that it wasnt logged and there was no record of my call. I was promised that it would be properly logged by Frank the store manager at Chadstone, and that Oliveri would call me the next day. THe next day came a...nd went, i never received a call from Oliveri or E&S. So another day lost in the process of simply logging the call with Oliveri. I was furious that the issue was ignored and not followed up on properly as E&S promised. Not impressed.
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