No discounts for end of year sales. Prices are as advertised, no leeway whatsoever. I have tried to get a ( matched price before ) what website prices you see are what you get. Other retailers can and will beat them on price! His nonsense slogan is exactly that!! He’s just another super rich multi millionaire. My advice is shop around because you will definitely find it cheaper elsewhere.
Reviews with attachments
Extremely Dissatisfied with Bosch WGA254U0AU Washing Machine – I am writing this review to express my profound dissatisfaction with the Bosch WGA254U0AU washing machine. Since its purchase, the washing machine has consistently emitted terrible noise, causing immense inconvenience. I attempted to report this noise issue multiple times but the store ignored my concerns advising that the noise I am hearing is… Read more
typical of this model of washing machine.
However, the pinnacle of disappointment occurred today, the 24th of February 2024, at 1 pm. A significant water leak beneath the washing machine flooded my laundry, resulting in thousands of dollars worth of damage. Shockingly, the flood sensor failed to function as intended, neglecting to halt the washing machine promptly.
Despite these issues, E&S has only offered, at best, to repair the washing machine. This is far from satisfactory considering the extensive damage caused. I strongly advise that unless E & S provide a full refund, I will escalate my complaint with both OIAC and ACCC if this does not occur as I have issues in the past with products being repaired and not being replaced. Further issues arrised with my fridge that was repaired and not replaced as well as with an older washing machine and older TV. Therefore I am requesting a full refund.
Futhermore E&S have failed to provide me with a hire washing machine so I am left without a washing machine as a result.
This experience has been beyond frustrating, and the lack of a proper resolution is unacceptable.
Hi Jas D. - thanks for taking the time to leave us a review.… Read more
E&S sold me a Mecina bath, it 2as faulty - short moulded!! The bath was short moulded by 15mm and does not sit flush with the wall. The Mecina sent an incompetent report writer who is trying to get out of replacing the bath & paying the refund. I'm taking them to Consumer Affairs and Court Show details
Hi Marina, thanks for leaving us a review. I've passed this… Read more
We recently bought an LG 420L white bottom mount fridge from E&S Epping. The customer service and attention to detail was excellent, Claudio was fantastic and really helped us get the perfect fridge. Also the delivery service was great, the guys were super friendly and helpful. They removed our old fridge and installed the new one with ease. Thank you. Show details · 1
I was shopping for a new dryer as ours broke. I decided on a specific dryer model, then looked for the best price online for that model. I decided NOT TO go for the cheapest one I saw, as I got the feeling they were sold by dodgy brothers. I picked a company that looked like it would have decent support infrastructure for sales and after sales. … Read more · 1
I messaged E &S Customer service through their online chat. Spoke to Emily was absolutely delightful and completed changed how I viewed e&s. I have dealt with e&s before, many years ago, and had viewed it as a very impersonal business back then. We bought from them back then cause they were cheap, but the staff member helping us wasn't particularly personable. Nothing went wrong back then, just not personable.
But this time, Emily helped me via the online chat, then spoke to me on the phone when I requested it. She helped me compare 2 products I was considering, didn't treat me like I was annoying or wasting her time but actually researched for me and helped me understand the difference between 2 products. I was looking at a fisher pykel dryer series 5 and series 7. Reviews showed not much difference, but she helped me understand what the actual differences were, and i changed my mind from going for a series 5, and got a series 7 instead. On top of that she helped me with price matching against a competitor and gave me a great price.
She was friendly, patient, kind, not rushed or annoyed by my questions, and deserves employee of the month!
What Emily didn't know is that I have chronic fatigue and PTSD, and find everything massively exhausting, draining and stressful. She made the world of difference to me and took the stress away from buying a new product. I hope you have an employee incentive program and acknowledge and reward her! I ordered our dryer late afternoon. The delivery driver was at our door 7.50am the next morning. Super fast turn around! Plus free delivery, and took our old dryer away. Brilliant!
Fantastic customer service from start to finish on Panasonic NRXY680LVKA 618L Dark Stainless Steel Quad Door Fridge. They beat the lowest online price, thanks Gerry from the Essendon store. Delivery was on time and professional. Noticed an issue with the fridge doors after a day, contacted Gerry and a new fridge was delivered 2 days later checked… Read more · 1
and installed and was told if any other issues let them know. The delivery guys were courteous and professional. Thanks again e&s Essendon from making the experience so easy regards Tom
Latest follow-ups
Purchased a fridge and a bar fridge with the excellent assistance and advice from Gulnur. Very pleased with the price and quality of both items. Unfortunately the experience was marred by the delivery when our sliding door was broken leaving me with a $350 bill Show details · 3
Follow-up · The door was broken following its removal to allow for the fridge to be brought in. Repairs will be paid by E&S and the delivery was on time
purchased an ILVE freestanding oven at end of AUG 2025, had it installed in Oct 2025 once kitchen renovation complete and item was faulty straight out the box, it is now Jan 2026 and stove still not repaired. no responsibility taken by E&S, Keep… Read more
getting told " being an agency item (special order) this decision is not with E&S but rather ILVE directly". who did i pay directly, Not ILVE
Follow-up · still waiting for stove to be fixed or exchanged still has faults and not what was displayed and I didn't agreed to be supplied with what what is a seconds units.
Hi Paul - thanks for leaving us a review. We've passed this… Read more (+1 reply)
E&S Epping Victoria are the only store that provided online service thank you Emma. The Deliverymen Arben and Pharrell were absolutely 10* Thank you E&S will be using our dryer today and update star rating. Show details · 1
Follow-up · Uugg 8kg Haier dryer was terrible, didn't Dry flannelette, took sooo long to dry. Replaced with an LG dryer. Stick with the best brand is what I recommend. E&S High St, Epping, online were still a great company to deal with online.
Positive reviews
What a great organisation e&s is! We purchased a wine fridge on special and saved over $1K. But best of all was the delivery and installation. Cameron and Prince were amazing, nothing was too much trouble. They were on time, unpacked the new wine fridge, vacuumed the space, remover the previous wine fridge and took away all the packaging. They… Read more · 1
even offered to recycle the old wine fridge. We found Cameron and Prince to be professional, knowledgeable, friendly and very helpful. They ensured I was 110% satisfied prior to leaving. e&s is definitely our go to store for any future appliances.
Purchased oven from E&S Essendon. ALEX EVANGELIDIS your sales person was very helpful and professional. I have recommended him to friends and family. I will definitely be back Jo & Peter Maffi Show details · 1
I have had 4-5 deliveries from e&s trading over the years and every one has been perfect. The prices are on par with other online retailers (and they price match if you find it cheaper). The delivery process is super easy - they always arrive when they say they're going to, they call before hand for a heads up and their installation is smooth and quick. Their customer service is very quick, friendly and efficient. I recommend to everyone. Show details · 1
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Negative reviews
Placed a order online, paid for it in full. Emailed the salesman to amend the order, i could not get a response to emails or request via the chat facility on the website. I had no idea whether the order had been amended. Order got escalated to store manager, who managed to resolve the issue, and he also informed me that 1 item was NOT even… Read more
ordered from the supplier. There was a small refund due based on the amendment, the salesman had not processed that either. I gave explicit instructions to have the order delivered 12 June, i was assured this was the case. I checked today - the delivery had NOT been booked . 3 strikes and E&S is out.
Good Morning - thanks for taking the time to leave us a… Read more (+2 replies)
I am absolutely appalled by the lack of service and technical competence from E&. I purchased a premium AEG washing machine, which has now leaked three times, causing damage to my flooring. The machine was removed from my home for over six weeks for "evaluation". During this time, I was left without a basic necessity for my family and was forced… Read more
to call E&S and AEG every single day for updates. I was verbally promised a refund or replacement, only for them to backtrack and claim "no issue was found." The machine was returned to me today. On the very first use, it leaked immediately. It is clear that their "testing" process is non-existent. To be left for 40+ days without a working machine, only to have the same broken unit dumped back in my laundry, is disgraceful. I have lodged a formal complaint with Consumer Affairs Victoria and will be taking this to VCAT. Avoid E&S and AEG if you value your time, your money, and your home.
Hi Soma, thank you for taking the time to leave us a review.… Read more
Customer service today was abysmal to say the least, had to ask customer service person to actually leave his desk as he’d sat there, clearly disinterested in doing his job Show details
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Recent reviews
After a bad experience somewhere else,,,,,went to e&s Epping to buy a new fridge…very impressed as soon as I walked in. From the ladies on the front desk to the salesman Claudio..who was very helpful, knowledgeable ,,, and prices reasonable thanks Val Show reply
I wish to commend Tracy at E&S Prahran. She helped find the right size replacement dryer and expedited the delivery. Extremely pleased with installation and refund for stacking mat I did not need. Highly recommend from my experience. Show details · 1
We were significantly impacted when Elite Appliances in Hobart went into liquidation and it looked like we would be without a kitchen for an additional 3 to 4 weeks. Thanks to e&s, we were able to complete our kitchen renovation without any further delays. We are so glad that e&s now has a store in Hobart. I have always been happy with e&s pricing and customer service and I now won't go anywhere else for kitchen, bathroom and laundry appliances. Show details · 1
Our front loader died on Saturday so I jumped on line to research a replacement. I found what I was after at a few places but E&S were cheaper than all others offering quick delivery installation and removal of old machine for free. It was easy to order online as a first time customer and their communication via email and sms was excellent. We… Read more · 1
live rural so I was very happy to get the delivery wait text for the second business day after order was placed. We received a text with a 2hour delivery slot a day before and a call on the morning of delivery to say they would be there in 15 mins. I can’t say enough about the delivery team 5stars go to them. They were very professional polite and helpful. In no time our old machine was gone and new machine installed and tested. All packaging was also taken with them. Amazing service highly recommend
One of our great customers had purchased 2 toilet suites from E & S and just after 12 months from purchase the soft close seat failed to work correctly on one of the suites. Not only does their website for Arcisan toilet suites state 10 year warranty with no other disclaimers, ie toilet seat or cistern parts not included, but then rub in your face… Read more
just after their so called warranty period ( 1 year ) is just up. Poor customer service considering nothing from E & S is cheap. Certainly, will not be promoting this company.
Hi Mark, thanks for reaching out to us. The information on… Read more (+2 replies)
Ordered a new washing machine on a Sunday, online - great response time and communication with change of auto delivery date, with a person responding to my email within 10 mins - on a Sunday. Excellent delivery - well organised. Delivered within time frame. Would highly recommend. Show details · 1
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Visited E&S Preston today. Walked all around the store, but could not get a sales person to assist (and it’s not like there were any other customers in there at the time). Oh well, guess the $30,000+ I was planning on spending on appliances for my new build will go to their competitors. Show details
Hi Lisa - thanks for taking the time to leave us a review.… Read more (+2 replies)
It was like a dream run from ordering online to quick delivery, then efficient installation of the new washing machine and removal of the old. They didn't complain about lugging the machines between ground and second floor. Couldn't ask for better customer service! And all at a competitive price because I did my research beforehand. Show reply
I want to start by mentioning that I did need to follow up on my dishwasher installation. However, once I sent an email, the team responded promptly and scheduled the delivery and installation just three days later. After the dishwasher was installed, I noticed that the igniter on my stove had stopped working. I reached out again, and they sent… Read more · 1
someone out that same weekend to resolve the issue. Overall, I’ve been really impressed with the responsiveness and service, and I would highly recommend using them.
Bought a new Westinghouse fridge from E and S Trading Exceptionally good service Fridge was delivered on time Would definitely purchase items from E&S Trading in the future Show details · 1
I highly recommend E &S!!! From the time of purchase to delivery was within 24 hours. Outstanding communication from the staff and Nathan the delivery man was fantastic! Show reply
Bought a new fridge freezer on Saturday 7 June 2025 delivered on Tuesday the 10 sale lady Joyce Wu was just fantastic and the delivery guys were fantastic as well 5 stars thank you will be back to Epping store Show reply
Reception staff were genuinely welcoming. Mariella Taouk, our sales consultant at Preston could not have been more helpful, knowledgeable and most importantly for me, cheerful. We have in the past dealt with E&S in Blackburn and they were terrific too. I wouldn’t hesitate to recommend Mariella at Preston. Show details · 1
Excellent service from Sanjaya. He was so helpful and was able to guide me through the process in buying a Miele washing machine. Although the new machine could not be delivered for a week imagine my surprise when E & S could supply me with a loan of a washing machine for that week. Outstanding service. I will certainly be dealing with E & S in the future. Show details · 1
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Hi ardyhadden1974, thanks for getting in touch and providing… Read more