Perfect Customer Service
Just wanted to thank E&S Blackburn and Neff for their customer service. We bought a lot of kitchen appliances 5 years ago including 2 Neff ovens. The display unit was playing up so I called E&S. The oven was out of warranty by 3 months but they organised Neff to come out with 5 days and complete the repair free of charge.
Thank you to both companies for their excellent service.
Overpriced for bad quality
Bought a $2200 vanity. No overflow kit was included. When I returned to the store the salesman stated it doesn’t need one. Needless to say it did. The lack of knowledge in the products caused a waste of time and money. Will never buy from here again
Fantastic Range, Service & Follow Up!
Our family have just renovated our kitchen and shopping around at different retailers I have to express our great satisfaction with the E&S Trading in Blackburn. They have a great range of products and their staff are very knowledgeable. The service was exceptional and they were able to supply all the equipment we required (at very competitive prices no less!) when we wanted it. All the staff we dealt with were fantastic and kept checking with us systematically on the progress of our renovation and progress of our product deliveries. I recommend them highly. It is a delight to find a business that is really serious about customer service and offering the best in the business.
Fantastic Products and Service
We recently purchased three appliances from E & S Trading in Noble Park, a fridge, a washing machine and a convection microwave and we could not be happier with the purchases and assistance we received from Simon. I couldn't recommend them more highly (and no, I'm not related to him).
All the staff were very friendly, pleasant and helpful. We will never go anywhere else!
Full kitchen appliances
We recently bought all our kitchen appliances from E and S Moorabin.
Chris Philipas was our Consultant and he has been excellent.
Great advice, regular updates, excellent pricing and great after sales service.
Would fully recommend.
- Verified customer
Westinghouse Fridge freezer
I was so impressed with your Sales Consultant Patrice at the Moorabbin store. Her friendly manner and product knowledge helped me make a decision in purchasing a Westinghouse fridge freezer. I was kept informed re delivery time by SMS. Prior to delivery as the driver Craig approached I was also notified. Such wonderful stress free service from initially visiting your store to final delivery.
Overall a great experience thank you all at E & S. Colleen Oakleigh
Worst customer care ever!
Purchased an Electrolux fridge which gets delivered damaged. I’m immediately told that someone from after sales will get in contact with me in 48 business hours. It took over a week to get a response and it seemed that they were trying to avoid fixing the fridge.
I had to argue with a rude after sales assistant in order to have the fridge replaced. So after that I receive a text message confirming delivery of new fridge with time window of two hours.
I waited almost for 2 hours and half and nobody showed up.
Then I decided to call them and the...
- Verified customer
An excellent company focusing on customer service.
Our daughter ordered kitchen and laundry appliances from the Preston Store and arranged for items to be delivered just after handover on a newly built house. The builders finished a month later than expected and E & S kindly held items in their warehouse until she was ready. The delivery installers were so careful bringing in items and spent more time than they perhaps should have working around problems encountered in the laundry.
We were so impressed with our experience, and the salesperson Tony, we returned to the store and ordered the same...
Excellent customer service
Extremely impressed with the level of service that I received. I bought an ex display front loader washing machine from the noble park warehouse mid December for my daughters birthday in Jan. In jan we decided to hook it up to check there was no issues with it. Unfortunately even after trouble shooting we weren’t able to get it going. I rang the E & S store directly who sent over the first available driver. 30 minutes later, he ascertained that it was faulty. E & S contacted me immediately and advised that they were sending over a new machine (...even though mine was an ex display.) By 2 pm that arvo I had a new machine fitted, tested and the faulty one removed. Unbelievable great service with everyone involved being helpful and friendly. 5 stars E & S.
Great Service from Gus!
We recently bought a Panasonic split system from E&S Moorabbin. The salesperson Gus was thorough in ensuring we chose the correct sized unit for our needs and he was able to better the cheapest price we could find online. Information was emailed promptly and delivery was as arranged. Will certainly recommend E&S to family and friends.
Negligent and poor response to warranty claim
I purchased a $400 Oliverti tap from E&S. When the plumber installed it, he discovered the tap was leaking due to a fault in the tap. I reported it to E&S on the same day, and was told Olivery would follow up within 48 hours to book a service call. After 3 days, i called E&S to check if this was properly logged with Oliveri, but was told that it wasnt logged and there was no record of my call. I was promised that it would be properly logged by Frank the store manager at Chadstone, and that Oliveri would call me the next day. THe next day came a...nd went, i never received a call from Oliveri or E&S. So another day lost in the process of simply logging the call with Oliveri. I was furious that the issue was ignored and not followed up on properly as E&S promised. Not impressed.
Disappointing ending to an initially positive experience. Won't shop there again.
We purchased $14k worth of items from E&S Blackburn. Sales person was excellent and we felt like we were really looked after. It wasn't until delivery day that 3 toilets didn't turn up, after paying for everything (we thought) in full. Customer service at the warehouse was terrible and I sat there on the phone listening to the staff have a personal conversation in the background while the guy I was speaking to tried to work out what was going on. The manager called me back and it turned out that even though the itemised price of the toilets was...on the invoice, for some reason the system hadn't included it in the total, so we were informed we hadn't actually paid for the toilets (which threw out our budget) and had to pay the $1500 on the spot if we wanted them (the plumber was coming the next day to rip out our old toilet so we agreed). I appreciate the toilets were heavily discounted to make up for the error, but I was made to feel like I was lucky to be getting such a 'bargain'. I don't really understand how such a big company can have a system that can make such a significant stuff up. At the end of the day we got all of our items, but we won't be shopping there again.
purchase lack of knowledge on fisher&paykel machine promotion
purchased fisher & paykel 10kg frontload machine and 8 kg pump condenser dryer salesperson
said they did not know about any promotion said i would have to go on line and claim
I have found out E&S do have a promotion and if sales person was interested enough would have know the 8kg dryer is not included the promotion
E&s trading is great place to purchase quality products. I have purchased few ASKO and Fisher & Paykel products plus Franke product from Essendon store. Great customer service. Strongly recommending to all...
What a Circus (E&S)
We went in to Preston E&S and bought a Dryer. We were told that because we were stacking it on top of a Bosch washer we needed to buy a Bosch dryer. We had this delivered and the installer informed us that we should have been sold a stacking kit. The salesman didn't mention this. We went back and bought the stacking kit which would be installed. The installers came again and told us then that the washing machine we had would not support the stacking of the new dryer. Off we went again and bought a new washing machine. Delivery man came without ...being told he would need to install the stacking kit and dryer on top of the washing machine. He contacted the E&S Logistics and was told that they would arrange installation and call us back to tell us what was going to happen. We waited for a call from the installers, not forthcoming. We rang E&S Preston several times before we could get hold of the Manager to try to sort this out. He rang soon after after to say that the installers were on their way but they forgot to contact us. In the end everything was installed.
- Verified customer
ABOVE AND BEYOND SERVICE
What a great experience we had with Kelly from Geelong store, she went above and beyond to help us to find a fridge to fit inside our non standard size kitchen cavity at a great price.
She was very knowledgeable with all the different fridges and their specifications she had one for us immediately that was suitable, which we purchased on the same day, and she arranged to have it delivered that afternoon.
We would like to thank Kelly for her pleasant and friendly customer service.
Your customer service gives a high quality customer experience, and in doing so helps the business develop a strong competitive advantage that makes customers want to come back.
- Verified customer
Excellent service from E and S and Stephen Helebrant
I purchased a fridge, dishwasher and split system air conditioner and the service by Stephen was outstanding. The attention to detail was great. Stephen went out of his way to gather information on other items as part of the process of renovating my kitchen.
Very helpful staff
We have had a great experience shopping through E&S. Kelly at the geelong store was so thorough and helpful whilst we were trying to select a fridge and washing machine for our new home. She took her time explaining different features and positives and negatives of each product. She was very patient with us as we emailed her a lot to make sure we were doing the right thing for our cash back promotion as well as organising delivery. It has been such an easy process. We will definitely be back to purchase appliances in the future
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