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e&s

e&s

3.9 from 80 reviews

Reviews

3.9

80 reviews
5
(54)
4
(2)
3
(1)
2
(4)
1
(19)
  • Product Quality
    4.1 (20)
  • Return Claim MadeYes (2) · No (22)
  • Customer Service
    3.8 (25)
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Rachael

RachaelGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic customer service and price

published

I ordered a new washing machine online with these guys. It was the best price, free delivery and installation, and included the removal of my old machine. I had wonderful customer service from the time I ordered, right through until the delivery and installation guys left my place. Reece (the installer) was on time, friendly and didn't once complain; the washing machine is fantastic; and from now on, these guys will be my go-to!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
e&s
EandS Supporte&s
Birdie

Birdie

  • 3 reviews
  • 1 like

Don't Use Them

published

I called to ask if they sell a particular model of a double kitchen sink. They said they would get back to me and they did not. If you need a double kitchen sink you will be better off buying a second hand one from a demolition yard which is what I did and I recommend anyone out there to do the same.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
e&s
EandS Supporte&s
Rena I.

Rena I.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent Service - genuinely care about their customers

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNOBLE PARK, VICTORIA
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1 comment
e&s
EandS Supporte&s
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Jim. D

Jim. DGreater Melbourne (Outer), VIC

Amazing service from start to finish!!

published

Never considered e & s for my dishwasher purchase but I would not consider anyone else after my most recent experience. Ordered online, received a call within the hour from lovely Kate who arranged payment, answered my questions, matched the lowest price we could find online and booked my delivery. Delivery arrived at the start of delivery window, expertly installed and the young driver took my old unit away. Flawless service from start to finish. The experience was so good, it prompted me to write this and I dont normally bother with reviews. E & S, I'll be back. Thank you
Kind regards,
Jim

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone , Vic
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1 comment
e&s
EandS Supporte&s

Hi Jim, Thanks so much for taking the time to write a review and for the 5 star rating. We are so pleased to read about your experience with e&s and look forward to assisting you again in the future.

Perfect customer care

published
Customer Service
Product Quality
Store LocationChadstone
1 comment
e&s
EandS Supporte&s

Hi Zahran, Thank you for the 5 star review and feedback, it is much appreciated. We are happy to hear all the positive points made and appreciate the further recommendations. Hope to see you again. The e&s team

Michael012

Michael012Melbourne

  • 61 reviews
  • 18 likes

Great products, staff and service

published

We replaced our old kitchen and laundry in mid 2017 and used e&s for the supply of all new appliances. This included a new dishwasher, cooktop, two new ovens and rangehood. e&s also supplied a new sink and tapware for both the kitchen and laundry. The Chadstone showroom was well stocked with quality products and all staff were knowledgeable and helpful. We were able to negotiate a great package price and all goods were delivered as required. Would not hesitate to use e&s again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
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1 comment
e&s
EandS Supporte&s

E&S delivery guys were fantastic!

published

We purchased 4 items from the E&S Trading Essendon DFO for delivery & installation within a few weeks. Andrew, Marcin and Frank from the E&S delivery centre made the delivery within quite tight delivery timeframes without fuss - they were incredibly professional and very accommodating. We were really happy with the service from Andrew, Marcin and Frank! Thanks guys!

Customer Service
Return Claim MadeNo
Store LocationEssendon DFO
1 comment
e&s
EandS Supporte&s

Hi Belinda, Thanks for the 5 star review and great feedback. We are happy to hear that everything went smoothly and that you received excellent service from all involved. The e&S team

Lee

LeeMELBOURNE

  • 10 reviews
  • 11 likes

Best store EVER!

published

Several years ago, I did not know about E&S. But when I renovated my house, my builder told me about E&S and asked me to submit my kitchen requirements to one of the salesperson. I had done some research on the items that I required and the prices. E&S was able to match all the prices that I sent to them and did the delivery as well. I was very impressed as I always thought that E&S was a very expensive store - but NO! From then on, I have be purchasing every item I need from E&S. They have a very good showroom and great team of sales people. They will always match the price you show them and delivery is free! All items I have bought from E&S have been wonderful.

1 comment
e&s
EandS Supporte&s

Hi Lee, Thanks for the review and great feedback. We are happy to hear you were provided with great service and we were able to assist you with everything you needed for your renovation and beyond. We hope to see you again. The e&s team

Michael V.

Michael V.Greater Melbourne (Outer), VIC

Very Poor Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoble Park
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2 comments
e&s
EandS Supporte&s

Hi Michael,
Thank you for your feedback. We believe you have spoken with our customer service manager, Nathan in regards to your microwave issue however if you need to discuss this further feel free to email customer.service@eands.com.au
The e&S team

Michael V.
Michael V.

Nathan, was helpful, understanding and quick to respond, he was not able to fix the issue but did provide us with another solution. Thank you Nathan.

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Janet

JanetGreater Melbourne (Outer), VIC

  • 2 reviews
  • 7 likes

Perfect Customer Service

published

Just wanted to thank E&S Blackburn and Neff for their customer service. We bought a lot of kitchen appliances 5 years ago including 2 Neff ovens. The display unit was playing up so I called E&S. The oven was out of warranty by 3 months but they organised Neff to come out with 5 days and complete the repair free of charge.
Thank you to both companies for their excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlackburn
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1 comment
e&s
EandS Supporte&s

Hi Janet,
Thank you for your feedback on our maintenance and warranty service, its greatly appreciated and we are happy to have been able to assist you with your concerns. All the best, the e&s team.

Nuria I.

Nuria I.Greater Melbourne (Metropolitan), VIC

Overpriced for bad quality

published

Bought a $2200 vanity. No overflow kit was included. When I returned to the store the salesman stated it doesn’t need one. Needless to say it did. The lack of knowledge in the products caused a waste of time and money. Will never buy from here again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssendon fields
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George S

George SGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Fantastic Range, Service & Follow Up!

published

Our family have just renovated our kitchen and shopping around at different retailers I have to express our great satisfaction with the E&S Trading in Blackburn. They have a great range of products and their staff are very knowledgeable. The service was exceptional and they were able to supply all the equipment we required (at very competitive prices no less!) when we wanted it. All the staff we dealt with were fantastic and kept checking with us systematically on the progress of our renovation and progress of our product deliveries. I recommend them highly. It is a delight to find a business that is really serious about customer service and offering the best in the business.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationE&S Blackburn
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1 comment
e&s
EandS Supporte&s

Hi George,
Thank you for the great feedback. We are happy to hear that you have been provided with excellent service throughout your renovation journey. Thanks again, the e&s team.

Susan Pitcher

Susan PitcherGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 12 likes

Fantastic Products and Service

published

We recently purchased three appliances from E & S Trading in Noble Park, a fridge, a washing machine and a convection microwave and we could not be happier with the purchases and assistance we received from Simon. I couldn't recommend them more highly (and no, I'm not related to him).
All the staff were very friendly, pleasant and helpful. We will never go anywhere else!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoble Park
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1 comment
e&s
EandS Supporte&s

Hi Susan,
Thank you for your great feedback. We really appreciate it and are happy to hear that you were provided with fantastic service. All the best, the e&s team.

Caro

CaroGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Full kitchen appliances

published

We recently bought all our kitchen appliances from E and S Moorabin.
Chris Philipas was our Consultant and he has been excellent.
Great advice, regular updates, excellent pricing and great after sales service.
Would fully recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoorabbin Vic
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1 comment
e&s
EandS Supporte&s

Hi Caro,
Thank you for the fantastic feedback. We are happy to hear you have been provided excellent service from start to finish. Thanks again for the great feedback. Regards, e&s team

Colleen

ColleenGreater Melbourne (Metropolitan), VIC

  • Verified customer

Westinghouse Fridge freezer

published

I was so impressed with your Sales Consultant Patrice at the Moorabbin store. Her friendly manner and product knowledge helped me make a decision in purchasing a Westinghouse fridge freezer. I was kept informed re delivery time by SMS. Prior to delivery as the driver Craig approached I was also notified. Such wonderful stress free service from initially visiting your store to final delivery.
Overall a great experience thank you all at E & S. Colleen Oakleigh

Customer Service
Return Claim MadeNo
Store LocationMoorabbin
1 comment
e&s
EandS Supporte&s

Hi Colleen,
Thank you for taking the time to write such a great review.
It is great to hear how helpful and professional our team were and that you received great customer service from all involved.
Many thanks, the e&s team.

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Filippo

FilippoGreater Melbourne (Metropolitan), VIC

Worst customer care ever!

published
Customer Service
Return Claim MadeNo
Store LocationPreston
1 comment
e&s
EandS Supporte&s

Hi Filippo, we are sorry to see this review and we apologise for the frustration you have experienced. If you would like the manager from our customer service team can get in touch to discuss this matter with you please let us know.. Thank you, e&s

brians5

brians5Central Highlands and Goldfields, VIC

  • 17 reviews
  • 19 likes
  • Verified customer

An excellent company focusing on customer service.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
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1 comment
e&s
EandS Supporte&s
Kerryn

KerrynGreater Melbourne (Metropolitan), VIC

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationNoble park
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1 comment
e&s
EandS Supporte&s

Great Service from Gus!

published

We recently bought a Panasonic split system from E&S Moorabbin. The salesperson Gus was thorough in ensuring we chose the correct sized unit for our needs and he was able to better the cheapest price we could find online. Information was emailed promptly and delivery was as arranged. Will certainly recommend E&S to family and friends.

Customer Service
Return Claim MadeNo
1 comment
e&s
EandS Supporte&s

Hi Beth,

thanks so much for the awesome 5-star review. We agree Gus is truly a superstar! Come back and visit us again soon.
Regards e&s team

BPg

BPgGreater Melbourne (Inner), VIC

  • 3 reviews

Negligent and poor response to warranty claim

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadsone
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Questions & Answers

Phillip

Phillipasked

RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator

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Vicki

Vickiasked

Do you stock Tombolo 10 oak bath caddy?
If so how much does it cost?
Thank you, Vicki

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