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e&s

e&s

3.8 from 71 reviews

Reviews

3.8

71 reviews
5
(47)
4
(2)
3
(1)
2
(4)
1
(17)
  • Product Quality
    4.3 (13)
  • Return Claim MadeYes (2) · No (15)
  • Customer Service
    3.8 (17)
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Janet

JanetGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Perfect Customer Service

published

Just wanted to thank E&S Blackburn and Neff for their customer service. We bought a lot of kitchen appliances 5 years ago including 2 Neff ovens. The display unit was playing up so I called E&S. The oven was out of warranty by 3 months but they organised Neff to come out with 5 days and complete the repair free of charge.
Thank you to both companies for their excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlackburn
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1 comment
e&s
EandS Supporte&s

Hi Janet,
Thank you for your feedback on our maintenance and warranty service, its greatly appreciated and we are happy to have been able to assist you with your concerns. All the best, the e&s team.

Nuria I.

Nuria I.Greater Melbourne (Metropolitan), VIC

Overpriced for bad quality

published

Bought a $2200 vanity. No overflow kit was included. When I returned to the store the salesman stated it doesn’t need one. Needless to say it did. The lack of knowledge in the products caused a waste of time and money. Will never buy from here again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssendon fields
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George S

George SGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Fantastic Range, Service & Follow Up!

published

Our family have just renovated our kitchen and shopping around at different retailers I have to express our great satisfaction with the E&S Trading in Blackburn. They have a great range of products and their staff are very knowledgeable. The service was exceptional and they were able to supply all the equipment we required (at very competitive prices no less!) when we wanted it. All the staff we dealt with were fantastic and kept checking with us systematically on the progress of our renovation and progress of our product deliveries. I recommend them highly. It is a delight to find a business that is really serious about customer service and offering the best in the business.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationE&S Blackburn
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1 comment
e&s
EandS Supporte&s

Hi George,
Thank you for the great feedback. We are happy to hear that you have been provided with excellent service throughout your renovation journey. Thanks again, the e&s team.

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Susan Pitcher

Susan PitcherGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Fantastic Products and Service

published

We recently purchased three appliances from E & S Trading in Noble Park, a fridge, a washing machine and a convection microwave and we could not be happier with the purchases and assistance we received from Simon. I couldn't recommend them more highly (and no, I'm not related to him).
All the staff were very friendly, pleasant and helpful. We will never go anywhere else!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoble Park
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1 comment
e&s
EandS Supporte&s

Hi Susan,
Thank you for your great feedback. We really appreciate it and are happy to hear that you were provided with fantastic service. All the best, the e&s team.

Caro

CaroGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Full kitchen appliances

published

We recently bought all our kitchen appliances from E and S Moorabin.
Chris Philipas was our Consultant and he has been excellent.
Great advice, regular updates, excellent pricing and great after sales service.
Would fully recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoorabbin Vic
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1 comment
e&s
EandS Supporte&s

Hi Caro,
Thank you for the fantastic feedback. We are happy to hear you have been provided excellent service from start to finish. Thanks again for the great feedback. Regards, e&s team

Colleen

ColleenGreater Melbourne (Metropolitan), VIC

  • Verified customer

Westinghouse Fridge freezer

published

I was so impressed with your Sales Consultant Patrice at the Moorabbin store. Her friendly manner and product knowledge helped me make a decision in purchasing a Westinghouse fridge freezer. I was kept informed re delivery time by SMS. Prior to delivery as the driver Craig approached I was also notified. Such wonderful stress free service from initially visiting your store to final delivery.
Overall a great experience thank you all at E & S. Colleen Oakleigh

Customer Service
Return Claim MadeNo
Store LocationMoorabbin
1 comment
e&s
EandS Supporte&s

Hi Colleen,
Thank you for taking the time to write such a great review.
It is great to hear how helpful and professional our team were and that you received great customer service from all involved.
Many thanks, the e&s team.

Filippo

FilippoGreater Melbourne (Metropolitan), VIC

Worst customer care ever!

published
Customer Service
Return Claim MadeNo
Store LocationPreston
1 comment
e&s
EandS Supporte&s

Hi Filippo, we are sorry to see this review and we apologise for the frustration you have experienced. If you would like the manager from our customer service team can get in touch to discuss this matter with you please let us know.. Thank you, e&s

brians5

brians5Central Highlands and Goldfields, VIC

  • 17 reviews
  • Verified customer

An excellent company focusing on customer service.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
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1 comment
e&s
EandS Supporte&s
Kerryn

KerrynGreater Melbourne (Metropolitan), VIC

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationNoble park
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1 comment
e&s
EandS Supporte&s
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Great Service from Gus!

published

We recently bought a Panasonic split system from E&S Moorabbin. The salesperson Gus was thorough in ensuring we chose the correct sized unit for our needs and he was able to better the cheapest price we could find online. Information was emailed promptly and delivery was as arranged. Will certainly recommend E&S to family and friends.

Customer Service
Return Claim MadeNo
1 comment
e&s
EandS Supporte&s

Hi Beth,

thanks so much for the awesome 5-star review. We agree Gus is truly a superstar! Come back and visit us again soon.
Regards e&s team

BPg

BPgGreater Melbourne (Inner), VIC

  • 3 reviews

Negligent and poor response to warranty claim

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadsone
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Disappointing ending to an initially positive experience. Won't shop there again.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlackburn
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lucy hutchison

lucy hutchisonGreater Melbourne (Metropolitan), VIC

purchase lack of knowledge on fisher&paykel machine promotion

published

purchased fisher & paykel 10kg frontload machine and 8 kg pump condenser dryer salesperson
said they did not know about any promotion said i would have to go on line and claim
I have found out E&S do have a promotion and if sales person was interested enough would have know the 8kg dryer is not included the promotion

Customer Service
Return Claim MadeNo
Store Locationpreston
Esther

Esther

  • 4 reviews

Great service

published

Bought a washing machine and fridge and got free delivery. Delivery times were a bit inflexible, but staff did their best to help. Installation service were very friendly. All staff I dealt with were very friendly. Thanks Andrew!

Return Claim MadeYes
Nemo

NemoGreater Melbourne (Outer), VIC

  • 5 reviews

Great Store

published

E&s trading is great place to purchase quality products. I have purchased few ASKO and Fisher & Paykel products plus Franke product from Essendon store. Great customer service. Strongly recommending to all...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssendon
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Disappointed

DisappointedGreater Melbourne (Metropolitan), VIC

What a Circus (E&S)

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
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RuthC

RuthC

  • 11 reviews
  • 12 likes
  • Verified customer

ABOVE AND BEYOND SERVICE

published

What a great experience we had with Kelly from Geelong store, she went above and beyond to help us to find a fridge to fit inside our non standard size kitchen cavity at a great price.
She was very knowledgeable with all the different fridges and their specifications she had one for us immediately that was suitable, which we purchased on the same day, and she arranged to have it delivered that afternoon.

We would like to thank Kelly for her pleasant and friendly customer service.
Your customer service gives a high quality customer experience, and in doing so helps the business develop a strong competitive advantage that makes customers want to come back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
See all answers
Lucian D

Lucian DGreater Melbourne (Inner), VIC

  • 2 reviews

Dishwasher purchase

published

Great deal from one if the sales guys Stephen Helebrant, worked out a top price and followed up on my order to make sure delivery was on time. Great service.

Customer Service
Product Quality
  • Verified customer

Excellent service from E and S and Stephen Helebrant

published

I purchased a fridge, dishwasher and split system air conditioner and the service by Stephen was outstanding. The attention to detail was great. Stephen went out of his way to gather information on other items as part of the process of renovating my kitchen.

Dani L

Dani LSouthwest, VIC

  • 3 reviews

Very helpful staff

published

We have had a great experience shopping through E&S. Kelly at the geelong store was so thorough and helpful whilst we were trying to select a fridge and washing machine for our new home. She took her time explaining different features and positives and negatives of each product. She was very patient with us as we emailed her a lot to make sure we were doing the right thing for our cash back promotion as well as organising delivery. It has been such an easy process. We will definitely be back to purchase appliances in the future

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Questions & Answers

Phillip

Phillipasked

RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator

No answers
Vicki

Vickiasked

Do you stock Tombolo 10 oak bath caddy?
If so how much does it cost?
Thank you, Vicki

No answers

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