ESuperfund

I sent a complex email query about my 2018/19 return, received a very clear reply within 4 hours..
Great service. Been with them for 12 years through many changes and they seem to make the complex easy. Keep it up.. Thanks

Have been a customer since 2011. Great service, lots if info on their website, their systems to automatically capture auditing data are always improving thus taking most if the drudgery out of providing financial information at audit time. Good service in answering queries. Only dropped a star because I had hoped that they could resist price increases due to increasing scale and automation of their system.

It's very handy to meet compliance requirements with bank and investments centralised by ESuper. at the end of year it doesn't take much effort to submit tax records for income tax return and audit.
I've been with Esuper for 10 years already. Based on the fees we paid, I believe Esuper provided us with the quick response to my queries.

Annual fee of $899 (probably free for the first year) is absolutely a bargain. I've checked other SMSF runners, and the annual fees are usually more than 2000 bucks. Besides, the whole process is highly interactive, cause we could use the online portal to upload the supporting documents. Any queries could be resolved online, which is much more efficient. The bank account can also link to the Esuperfund account, so we don't need spend much time worrying about related codes. So, why not choose Esuper

Very happy I swtiched to having my own self managed super fund, which E-Superfund has made possible. They're efficient and helpful, prompt to respond to any queries, and have good systems in place that make sure things run smoothly. I've been with them about a year and am very satisfied with the performance of my super fund.

Using them since 2010. They have a good web site that has got a lot better.
Some minor issues and service was very good at first but last time I emailed a valid question to my Manager I was reprimanded for not using their web site, which was new . Also don't like being chased by Tax Dept out of the blue when they didn't pass the assessment notice on. So all in all OK but my Manager needs an attitude adjustment. Oh yeah ... and when I get a message to login and check my in box it better be important and not self-promotional rubbish like this.

11 years i have been with esuper
I am quite happy as i am in control of my gains and losses and have told others to look at e super and one has recently joined

Esuperfund has been a valuable part of my financial management for many many years ... their systems are practical.. yet leaving control and decision making in my hands..

But, the most valuable part of all is where you are uncertain of how to handle/process data for compliance purposes they provide accurate and timely answers with appropriate solutions.. the knowledge and the support they have provided on the recording of intricate facts around specific investments, has surprised me..

Further, you see from year to year, how they are constantly learning and adapting their systems to better handle the various financial instruments available... and the changing rules and regulations around their use in superannuation funds.

Once we had a chance to talk to the support team, the showed us how we could in fact talk on the phone to clarify any issues. Our communication issues have now been resolved. We are working through the setup now.
Thanks support team for you follow-up .

I have been with the fund for approx 6 years. I find their online portal fantastic. It is very informative, and the process of completing my annual tax return is quick and the use of automation means there is little I need to do to get my paperwork in order. I also consider the annual fees very reasonable for the service Esuperfund provides.

I have located a number on which you can contact ESuperfund;

1300 224 797

It was contained within my establishment details document, under step 3 - "Enter the tax file number for your SMSF. This can be located on the following page of the documentation under Fund Particulars. If you do not know your Funds Tax File Number please contact ESUPERFUND on 1300 224 797."

I have been with the fund for 9 years. They were reasonably efficient. The compliance checklist was completed well within their guideline time. I had some unexpected issues with this year and the customer service representative cleared these up and I am satisfied with the outcome.

I have been with this fund for 6 years, I have invested all my money into Australian share market, all ways there are up and downs and I have invested for a long run.

We have been with esuperfund for over 4 years now. Happy and satisfied with esuperfund. This is a perfect way to manage our SMSF. Will recommend them for your SMSF needs.

Used e-superfund for 3+ years. they are excellent.
Very satisfied & they make managing your SMSF very painless.

ESUPERFUND has been of benefit to us. Signup took effort, but once done, fairly easy to manage depending on how you want to invest. Fee increases (over the years) excessive though.

I've been with them since 2015 and once the setup was complete, all of the compliance and other activities are taken care of. It is easily the best value option I've found. Very easy to use. I would recommend Esuperfund to anyone starting a SMSF.

This company wanted to unilaterally increase our annual fees leading up to our complaint to the AFCA. In my view, their customer service is absolutely pathetic and their management of complaints is appalling. This is a recurrent issue as Esuperfund Pty Ltd has paid $30,600 in penalties after ASIC issued three infringement notices for false or misleading online advertising. Each infringement notice imposed a penalty of $10,200. The advertisements related to Esuperfund's business of providing self-managed superannuation fund (SMSF) establishment and administration services online to clients. Each advertisement ran between 31 January 2014 and 8 May 2014.

eSuper just looks after everything and makes the entire process seamless and efficient. They tell you when they require information, and I simply have to provide it. I know colleagues pay thousands very year for an Accountant to manage their SMSF! One colleague argued that you cannot gold or vacant land with an SMSF, because thats what his Accountant told him, I said get a new Accountant or better still, sign up with eSuper. Could not be any happier with the service they provide, and all they want from me is to not break ATO rules, easy. Thanks eSuper!