ESUPERFUND

I have been with ESuper approaching 20 years.During that time the product has matured enormously.When it first started it was clunky and time consuming but now I would only spend 2-3 hours a year managing my end.Our fund is a simple one,just stocks… Read more

and cash, so compliance takes 20-30 minutes generally once a year.I cannot understand the media when they quote general costs and time expended for running a SMSF far in excess of what ESuper entails.My associates use them too and I know they appreciate the value for the dollar.ESuper answers all my questions within a day and when I make mistakes,they provide solutions.In short for anyone with a simple self managed fund like ours you would be wasting your money getting it managed anywhere else.

I've been with eSuper for 13 years and will continue to do so based on several key areas: 1) Competency 2) Consistent good service 3) Prompt replies to many queries and 4) Keeping me up to date with superannuation and taxation related issues .

We have had our SMSF with eSuperfund for over 10 years. The support and answers to questions have always been prompt and clear. The website and reporting system have evolved over the years, coping with legislative changes. Extremely satisfied.

Essential for self-managed SMSF – I've been with Esuperfund 10 years and cannot speak highly enough of the quality of their services. In that time there was only one issue, which was remediated very quickly once escalated. The information available, educational updates and thoroughness over their process management is unparallelled. Other Australian organisations, in particular… Read more

the ATO, can learn much from Esuperfund's best practice Quality Management System.

I set up a SMSF about half way through my career, knowing I had a lot to learn if I wanted to manage my own fund. Esuperfund has many automated process flows, making it very easy for a novice to set up new SMSF bank accounts, apply for SMSF mortgages, trade shares on the ASX etc. They have integrated partners and you have flexibility to use other suppliers if required.

End of year reporting is performed by going through checklists to reconcile and report all txns. This is necessary for tax reporting. Esuperfund audits using this information. They are able to offer the annual platform hosting fee plus auditing all inclusive, for less than the cost of auditing anywhere else. SMSF in Australia must be audited each year. For integrated accounts, eg ANZ transaction and Ebroking (CMC White labelled) for ASX share trading, the integration means these txns are already imported ready to reconcile. Major benefit as this saves days-weeks of time depending on volume.

I did this all without external advisors, although my personal accountants did occassionally flag some SMSF rules I wasn't aware of, usually due to the ATO not clearly documenting their own rules themselves.

Where the ATO's rules change (frequently), Esuperfund provide regular, very informative newsletters.

The only time I encountered an issue with Esuperfund, it was with the auditors, not Esuperfund themselves. There were some very unreasonable delays between reviews and at one time the auditors seemed to be taking the p***, repeating feedback I had already fixed. Once this was escalated to Esuperfund it was immediately fixed.

I can see some other reviewers have had issues not being able to phone. This was never a problem for me as I prefer having full written traceability for legal enquiries, keeping in mind being a trustee of a SMSF is a legal role with legal responsibilities. Written responses are also much more cost efficient, if Esuperfund had phone support the annual fee would need to be much higher.

While I didn't use an external advisor, note that Esuperfund are not financial advisors, they recommend you do use one externally. I didn't as I had been a company director for a decade before setting up a SMSF. I recommend using an advisor for your investment strategy unless you are confident of your own skills.

Managing a SMSF is much easier with Esuperfund as the platform has many guardrails to assist with compliance. I was not compliant most years, in no case was this Esuperfund's fault, I hold the ATO responsible for terrible documentation. An ideal solution would be for the ATO to offer a free online course for SMSF trustees to complete through self-learning, with updated modules whenever changes are introduced. Esuperfund's knowledge management system goes a long way to closing the gap.

Non-contactable for an urgent enquiry, no follow-up once you're in, hidden fee's – NEGATIVE REVIEW: After joining earlier this year, I called the office (before it became just a redirection to the website message) around May or June (2024) with an urgent question from my Fund's Office to arrange transfer to my Trust through eSuperfund, nothing. Called again, was told I had been sent an email. Email was not relevant, nor did… Read more

it answer my urgent question, so called the office again. Sent another email, simply stating refer to the first email (the irrelevant one). Tried calling now, in late November 2024, phone is just a message referring me to the website. CUSTOMER SERVICE (lack of, explained above, no-one to talk to for just 2 minutes when their system isn't working); VERY GENERIC MINUTES, to the fact that I, as a Trust Sole Director, am bound by your Minutes, to have a regular Meeting with myself, record what I say to myself, and each of me sign it as a true record; and that my DEED is pretty sparse and appears not to limit it (me) to anything. My Trust was set-up by eSuperfund, then finally approved by the ATO with a SMSF Regulator, on July 24, yet over 4 months later, still no TFN, which is applied for, via eSuperfund as shown in your what you get page, when you set-up the Fund, at the same time as the ABN, as per the ATO Website, unless they're wrong. I also had to set-up my own Banking, though again shown as supplied. Only after much drama with the ATO, including embarrassing them with a large sign-board out the front of their Office at Tower 3, right near you at your 699 Collins Street. I just wanted an update/resolution, though now I am looking at withdrawing from the system and having the entire matter looked at. The ATO SMSF Regulator person has seen all of my documentation and did have reserves when I spoke of buying a collectable car, but it was not limited by the Deed, so would/could only come under scrutiny during an audit, which is probable after my interactions with them. They also knew of your company, possibly recalling the ASIC Financial Advice Fine from 2014. As a former Government Investigator, I also pointed out a flaw in their system that they hadn't realised. All I want to do is buy a cheap investment property, yet I still have no TFN. I spent $600 with you, on the advertised 'free' setting up, as it required a (not advertised in the draw-in carrot) Company Trust, $1,000 to secure the vehicle which is now lost, and $661 going to the ATO in Canberra. All I have available to me is to write a review of my experience, though it possibly won't be 5 Stars, and write to ASIC. A lot of work because you don't answer the phone. I did write this in your prospective member enquiry (with my contact details), as I did not have my Trust Fund details with me, though I received a generic response talking about pensions.

long term esuper client – I’ve been with esuperfund for over 10 years. I would recommend it for people who like to be in control of their super and are thinking of setting up a smsf, however, like with all smsfs you need to be organised and keep track of your super investments, bank transactions/statements, invoices and receipts, so a smsf may not be appropriate for… Read more

everyone.

Once a year you complete the online checklist and provide esuperfund with the information they need to complete the annual compliance documentation and tax return for your smsf (some information they will have already). Once you get used to the process it’s fairly straightforward.

You then need to review and sign off on the annual compliance documentation, so if you’re unsure or unhappy about anything you should follow up with them.

They respond to any queries you may have via email/inbox; it can be a little stressful at first if you don’t understand the process, so it’s good to be patient, polite and persistent, and they will explain anything you don’t understand and resolve any issues. As they have done for me over the years.

They have a regular newsletter which keeps you up to date on the latest superannuation industry news and legislation; they also have a lot of information on their website.

They have provided a reliable and consistent service over the last 12 years and every year they make improvements to the annual compliance process (which is all done online) to make it as streamlined and stress free as possible, and they have also been responsive to and accommodated my individual needs and requests, which is appreciated.

I invest in Australian shares and have been able to open as many smsf bank accounts as I’ve wanted or needed to although I have just one account that I use for my share transactions and incoming super payments and then I transfer cash from that account to whichever other account is paying the best interest at the time. I think I even received a courtesy email from esuperfund at one point to advise that the interest rate for a particular smsf bank account had gone up and it was actually better than what I was getting in my other smsf bank account so I proceeded to transfer my money over.

I have been with ESUPERFUND for the past 13 years. I joined ESUPERFUND without much knowledge of SMSF and learned a lot through ESUPERFUND guidance and support. ESUPERFUND guided me to build up SMSF and plan for my retirement and pension. Any queries I sent through inbox, I get a response within 24 hours. ESUPERFUND website is amazing. It has all… Read more

the data about my SMSF for the past 13 years and allows me to download my data and also, the website has information to educate customers on various aspects of managing SMSF. This helped me to plan my investments, meet all the SMSF legal obligations and prepare all necessary documents on time. When I experienced some difficulties, ESUPERFUND stood by my side and helped to understand those difficulties and resolve them quite easily. When I share my SMSF experiences with my friends, I could see how they struggle without enough guidance and support. My 13 years' experience with ESUPERFUND has been EXCELLENT and I never struggled for anything. I strongly recommend ESUPERFUND to SMSF Trustees.

Our SMSF has been with Esuperfund for almost 20 years and we cannot recommend them more highly. The platform has evolved over the years and is highly efficient, easy to use and navigate and although Esuper does not offer investment advice, their knowledge of rules and compliance in a complex super environment is excellent and accurate in our… Read more

experience. As they take care of many of the more tedious administration tasks required by a SMSF it frees up our time to focus on maximising returns.

Client for many years. They consistently make website easier to use and to access more features. Quick to respond to queries and professionally provide help. Could not have a SMSF without them, the absolute best at what they do.

We have been with eSuper now for over 20 years and find the service excellent. Always prompt with inquiries and even complete details of unusual div statements for you. Thank you Mark and the team for all you help over the years!

I read online reviews saying that eSuperfund locks its clients into their preferred banking and brokerage providers. That is not true! I have been using eSuperfund as my SMSF administrator for over 15 years. And I have opened a new bank account and a new trading account with a broker of my choice without any problem. In fact eSuperfund assisted me when I was working out how to upload my trading data. So far I can't fault eSuperfund's services.

Not easy to contact – They may have a good product but they have closed all the phone lines for direct and instant communication. The only mode to contact them is via electronic mode and then wait for days to get the answers. This may save their time but the valuable time for fund members who may require instant answers. Hope there is another competitor!!

Not sure I can recommend as the fee's kept going up each year at what seemed to be unreasonable rates and when I was leaving recently for another accountant with reasonable fees they didn't seem to want to help at all and seemed to do a 'bye then' so it's left it challenging to move to the new accountant as they don't bother to help with the docs the new accountant asks for and just give a generic 'find and download the docs yourself' type thing.

My SMSF has been with Esuperfund for nearly 20 years. Age is making managing an SMSF is no longer practical, so I decision to close the fund. The wind-up process cost about $700despite my many queries, the team always responded within their 48-hour guarantee. Crucially, as I was close to my Transfer Balance Account (TBA) limit, Esuperfund were… Read more

prompt in reporting the rollover to the ATO, ensuring a seamless transition with no compliance issues. I cannot thank the staff at Esuperfund enough for their outstanding service and support over the years.. Only one more audit to do next financial year to end the process..

We have been with eSuperfund now for 12 years+, and on the whole have been very satisfied. There was a "glitch" a couple of years ago when my input "fell through the cracks" but as soon as I alerted eSuper, the matter was fixed pronto, and in time for submission to ATO. I am not a techo person, but I have managed to maintain my necessary inputs… Read more

without any major problems (on my side, not with eSuper), and I have absolute confidence that if something was to go wrong, then I'm in the best of good hands. I realise with government policies getting more difficult to comply with self-managed funds, you job does not get any easier. Thank you eSuperfund. R and R Shipton

Setting up and managing my eSuperfund account has been a positive experience. I value the reasonable ease in which I can navigate the platforms provided, and highly value the prompt and professional responses to queries I have had with CMC Broking and the eSuperfund client portal. Please continue to provide prompt and professional service. I can recommend eSuperfund to prospective clients based on my experience.

Esuperfund offers the best range of SMSF services available in Australia. Our SMSF was setup by ESuperfund in 2008 when my wife and I were still in the workforce. We are now retired and enjoying the benefits of having an SMSF. With ESuperfund's assistance and support we were able to purchase a residential property with the superannuation money… Read more

we received from our previous employers when we retired. During our accumulation years we were able to invest our super money in Australian securities and term deposits. Esuperfund looks after all our accounting and legal paperwork required to remain compliant with ATO's strict compliance requirements. We are looking forward to many more years with ESuperfund. I believe deciding to setup an SMSF and going with ESuperfund was the best decision we made with regards to providing a solid financial foundation for our retirement.

I have been a client of ESUPERFUND for 9 years now and I have nothing but positive words to say about them. Everything I engaged them for, they have done to a standard I would expect. Their annual fee is very reasonable and I have had zero issues with them over this time. For anyone looking to setup their own SMSF they should be one of the first you consider and look at.

My time with e-super started out well. After a year, the service level dropped significantly. I eventually took the fund off them, I got an accountant to do returns and auditing for a slightly cheaper amount and I use WRKR as my electronic service address which costs about $50 per year.

These people are so hard to get a hold of. My [Content Removed] has been in progress since 2024..they make it impossible for us to contact them..it feels so [Content Removed]

Esuperfund platform is a delight for SMSF operators and trustees. It has an excellent platform to guide you through to do the annual returns for the fund. It supplies good view of the funds investments, the performance, tax payments, income and expenses. Guides you through the process of Tax reporting and submissions, pension requirements,… Read more ·  1

process and obligations. They respond to your questions and needs very well and clearly. I have been with the fund for more than 10 years now and loving every bit of.

We have been with Esuperfund for over ten years. Esuperfund have done everything they said they would do. Any problems are resolved quickly by email. They monitor the risk and diversity of investments but investment decisions are made by the trustees.

Have been a member since 2012. Excellent service and assistance when required. Always very help full when we have a questions. would highly recommend E super to anyone considering a Self Managed Superfund.

Our SMSF has been a client of ESUPERFUND since 2012. During this period, the Team at ESUPERFUND have consistently provided exceptional support by responding to our queries and concerns in a timely and professional manner for which we are extremely grateful. Their website is well structured providing easy to follow learning modules including SMSF… Read more

fact sheets, videos & FAQs. ESUPERFUND’s annual fee is reasonable given they attend to all of our annual compliance requirements to our satisfaction. We have no hesitation in recommending ESUPERFUND to anyone seeking to set up and manage their SMSF with them. James & Patricia S

I had been with this company for several years managing precious metals through my super fund, but unfortunately, my experience deteriorated over time. The auditing requirements became increasingly stringent and inconsistent, with little to no clear justification for the changes. When I made the decision to move to a different super fund with more… Read more

balanced compliance procedures, they lodged a non-compliance notice with the ATO—despite there being no actual breach, as I was simply transferring funds. This caused unnecessary stress and complications. Based on my experience, I cannot recommend their services.

We had our SMSF established through Esuperfund and used their services since 2010. They are always quick to respond to queries. The annual audit fee has been going up more frequently (every year recently) but still competitive. If I was to find a negative, it would be the timing of releasing the annual checklist and completing the annual tax return, as it has shifted from July/August to September-December in the past 3 years.

Here is another review from us and nothing has changed since the last ones that we have written. Our experience with them since October 2013 has always been positive and without any issues. Their website is very user friendly and loaded with all the information that is needed to understand and follow the instructions for the preparation of the… Read more

information to be used for audits and taxation. The communication is through the website, and their prompt and fast replies have always solved our enquiries. We also find their mobile app very helpful to check on our portfolio anytime which is consisted of cash, shares and cryptocurrencies. We thank Mark Needham for his helpful replies to our enquiries.

David and Roubina M

ESuper has a relatively easy format to follow in providing information used in the compilation of Tax returns, provision of updates and minutes when required, and respond quickly to any concerns or questions by way of email. Esuper takes the worry out of managing a self managed super fund. My wife and I have been using ESuper for several years now… Read more

with 100% satisfaction. Being a self managed Super fund we have enjoyed selecting our investments which we believe have performed very well for our stage in life, both myself and my wife now enjoying our retirement.

**ORIGINAL POST** We have been with eSuperfund since 2014. At first they were great. However in the past couple of years they have become later and later with completing the audit and tax return for our fund. Following a complaint, they promptly completed the audit and tax return. I believe that eSuperfund is aware that they need to improve this… Read more

aspect of their service, and hopefully they will do so in future years. **2026 UPDATE** I am pleased to report that this year, eSuperfund have solved their audit backlog and are now very prompt with the audit. I can now recommend them. Now this problem is solved, they are excellent overall.