Excellent Online SMSF
I have been with esuper for over nine years. I find esuper to be an excellent online SMSF. Any queries related to the esuper fund are answered clearly and timely manner. Esuper does all my compliance reporting to ATO. All I have to provide is details of my investments. The website has kept up-to date regularly with the modern technology and new offerings.
I would recommend esuper without hesitation.
Great ongoing service
After completing compliance and having received our ATO refund a JMEI document arrived from a mining company. This in effect was the equivalent of a tax credit for the year completed. We thought that having already finalised our return we may have “missed the boat”. After contacting ESUPERFUND for advice they completed a revised return on our behalf and we ultimately received the extra credit.
Thanks to ESUPERFUND for their ongoing good advice and great service. ESUPERFUND have been our SMSF compliance providers for 5 years.
Still ..... Simply the Best
I have been with esuperfund for over 10 years. They have been extremely responsive and obliging with any request that I may have had. I just have to manage my investments and leave the rest to them.
Fantastic Job esuperfund. I have recommended them to a lot of friends.
I've been a client since 2014 and completely satisfied. Run a pretty basic setup with one member - me :-) Wanted to diversify a little so kept primary (industry) super fund operating with employer conts, salsac, insurance etc and transferred some funds to SMSF with ESuper so I could I direct invest in property. Haven't looked back. Very easy to set up and even easier to manage. Love the ability to code income and expenses progressively during the year rather than at year end. Wish I could do this with personal tax return :-( Highly recommend.
I am with this Superfund for last 4 years. I am very happy. I will definitely recommend to my friends. It is very properly run institution. My friend suggest me and i am very happy.
The reviewer stated that an incentive was offered for this review
Long term satisfied client
Let's start with highly recommended.
I have been a client since 2009 and have seen eSuperfund improve year on year constantly streamlining their process. There is a bit of "paperwork" involved, but if you're organised, it's easy. The process is simple and significantly cheaper than engaging an accountant, auditor etc. Any changes you wish to make are cost effective and the assistance eSuperfund provides is excellent.
Again, highly recommended.
Making self-managed superannuation easy to administer
I've been with eSuperFund for almost ten years and found them super flexible and highly competent. They've streamlined the ugly process of self-managing a super fund, making it easy. I'd have no qualms about recommending them to anyone that wants to manage their own super.
We could not have run our SMSF over the last 7 years without Esuperfund's help and expert assistance with all ATO requirements. Esuperfund has surpassed all our expectations. We have no hesitation in recommending them.
IMHO: eSuperfund is useless
We were unable to login into e-super to access our superannuation information, despite being with them for over 7 years. There is no phone number to call, so we spoke with the auditors of esuper (a different firm in Melbourne). We have recently found several reviews where others have not been able to find phone numbers either. Suddenly, after contacting the Victorian auditors of this organisation (which we found via an ASIC search), we received contact from a Customer Service Manager, advising he cancelled our account. This came via email - sti...ll no phone number and he still has not given access to ensure they have provided complete materials. In my honest opinion, the people involved are shonky business people and e-super should be banned from offering such services, because the inability for customers to contact them by phone (and lack of response to emails) does not demonstrate professional services. In my opinion, operators of this business should lose his/her licenses to operate. In my opinion, they fact the business claims that they are skilled in customer service are at best, deceptive, at worst, evidence of a [Content Removed].
SMSF's are an expensive minefield and only work for the ATO. The ATO makes it hard for you and changes the rules all the time, not for your benefit so you have to use an Accountant or provider which will cost a lot of money in fees auditing and processes and get very little in return. You will be taxed from the first dollar input but if your money is outside it is not taxed unless you earn over the specified limit which also changes that's how stupid it is. So don't be fooled.
I've been with ESuperfund for 4 years. They provided all the help we needed to set up our fund. They were patient with my numerous questions during the set up process and talked me through each step. They continue to provide support at any time.
I’ve been with ESUPERFUND for 3 years. When I first joined I thought there would be some hidden charges but I can confirm that there aren’t any. They are completely up front with their fees.
And when it comes to service, they always exceed my expectations. When I email them my question, no matter how trivial or complex they always answer it. Quickly, politely and completely.
I would recommend them very highly.
esuper has exceeded my expectation
I have been with esuper for the past 4 years and am completely satisfied with the quality of service and the efficient way they deal with all administration matters. One of the underestimated strengths of esuper is
the technical knowledge they provide in the learning modules. For those willing to, and capable of taking on decision making about their own super, it is an excellent platform. I have learnt much technical details via esuper and the knowledge gained has put me in a position to make what I think are wise decisions.
If people want to take active control of their financial future, esuper is an ideal mechanism to manage your
own superannuation at an affordable cost.
Administration services for self managed super fund.
We have been with ESUPERFUND since August 2011. They assisted in setting up our self managed fund and have provided all administration in relation to our fund up to June 2020. We are very satisfied with their performance.
- Verified customer
Cheap but beware of the downsides
I've been with Esuperfund for > 10 years. They're cheap and reasonably efficient.
They started off really good, but in recent years they made it painful to use other brokers. I've stopped recommending them to others.
Esuperfund's recommended brokers pay Esuperfund commissions (not sure if it's disclosed elsewhere other than the Esuperfund Financial Services Guide https://www.esuperfund.com.au/Libraries/documents/smsf-financial-service-guide.pdf).
If you use a cheaper broker and have a large portfolio, there's a lot of manual work required yea...
We have been with Esuper now for 11 years and have found them to be very helpful and efficient. Over the years we have transitioned from paper to all digital. They are always improving the system to make it more userfriendly. Many thanks.
Questions & Answers
I have made a pre tax contribution to my E Superfund but I need a letter of confirmation for my Tax Return. No one will answer emails and the ATO is taxing me at the full rate. Can you please help?
Can I change from Comsec to Ord Minnett with ESUPERFUND?
Richard, If you mean can you use Ord Minnett instead of Comsec for share trading.
From Esuper site: "Clients of ESUPERFUND are permitted to use any Broker" but I not sure why you would.
Getting all your trading data/Dividends to and from Esuper to Ord Minnett, for compliance, would be very time consuming!
Esuper/Comsec only charge $30 per trade (ie 0.3% on a $10K trade).
Personally I mainly buy LIC's on ASX with low management cost - eg: ASX:AFI, management fees of 0.13% or ASX:DUI (0.15%) which have some international exposure. Do not take this as financial advice as I do not know your position but Esuper is a DIY, no advice model.
Dave. I understand what you are getting at. However, recommendations from the person I have been dealing at Ord Minnett in Sydney have been spot on in the last 12 months during the time I I have been an unofficial client. Ord Minnett also have access to IPOs that ComSec don’t. I am awaiting to see if ESUPERFUND systems automatically populate trades and dividends. My strategy is based on 1.Capital preservation. 2. Income, and 3. modest capital growth. There is a high probability of a world recession with interest rates at an all time low, the USD at an all time high and a rush to Bonds. I realise that Ord Minnett charge higher brokerage than ComSec however 75% of my SMSF assets are in accumulation phase because of the $1.6 million cap so brokerage is partially tax deductible. Thanks for your helpful comments. Richard
Hi Richard. Good to see that your Ords broker is giving you some good recommendations, although your question is from pre-COVID market times, so not sure how this will impact you.
If you read the esuperfund reviews, take them with a grain of salt - most of the recent 5 star reviews are from newly created accounts with one or two reviews only - not linked to a real human (Facey or Google profile etc). Hmmmm.
People seem to make a big thing out of trades and dividents automatically feeding to the accounting / admin system with esuperfund. Really? It's 2020, that technology has been around for at least a decade and the software used by my provider has feeds from a few hundred brokers - including Ord Minnett.
It is possible to run an Ords broking account side by side with any other brokerage account you want - for example if the broker looks after part of your porfolio and you trade on another.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.