ESuperfund

ESuperfund

4.5

482 reviews · Statistics

PositiveNegative
90% · 43238 · 8%
Transparency
4.4 (107)
Customer Service
4.4 (115)
Insurance Options
3.4 (15)
Income Protection
3.4 (15)
Rates and Fees
4.4 (90)
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Reviews

JJT and LMT
JJT and LMT Sydney, NSW

Fantastic SMSF Administration Service. Value ++ Convenience & Professional

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Allan M.
Allan M.

Esuperfund a perfect way to manage SMSF

Having used this electronic SMSF self managed platform for over 7 years I can not fault it. The customer support is quick and reliable going way beyond my expectations. The platform is relatively inexpensive and has lots of good advice on managing SMSF's, pensions and the like. The audit process is straight forward and the site walks you through the process.

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Garry
Garry Darwin, NT

Unable to talk to any customer representative. No communication.

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Murcas
Murcas Western District, VIC · 4 posts

Very Helpful running our Superfund

Would be five stars but find it frustrating repeating tax details for non-recognised superfund products

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Timmo
Timmo Metropolitan Adelaide, SA · 2 posts

Inexpensive and total SMSF administration

Esuper is ideal for SMSF trustees who want low cost administration and compliance. Their processes and services are first class and give you confidence that you can fulfill your trustee obligations without concern. The investment options are more than adequate to generate above average returns.

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Ferdinand De Castro
Ferdinand De Castro Sydney, NSW

Affordable and competitive SMSF Administration

I am by word of mouth keeps on telling to my workmates and circle of friends that we have eSuperfund being our SMSF administrator. For close to four years now, being with them, I have learned a lots in terms of tax filing, provides timely response for any inquiries that I have.

Their fees are at low cost compare to other Super Administrators. Reporting and presentation wise, you will see how our SMSF is performing with amount comparisons every year.

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JAC
JAC Greater Melbourne (Inner), VIC

Professional and helpful

I would like to thank the whole team at ESuper for helping me over the last two years with my separation and re-structure of my SMSF.
It was a minefield of paperwork and procedures for me to navigate and the Esuper team helped me to do that quickly and efficiently, whilst staying calm and professional as I lost my mind.

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Bart
Bart · 21 posts

Still difficult to navigate this webpage

I have previously commented about the difficulty with contacting this company once you are a client . I have managed to get around this problem. However, it’s annoying when you respond to a notification and then cannot get on to the annual checklist without exiting the webpage and starting again through the client portal page . Can this be fixed ? I’m waiting for an answer.
I have been a client for several years and by and large I am happy with the service I get .

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Customer Service
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ay king g.
ay king g. Greater Melbourne (Inner), VIC · 2 posts

ESuperfund is Excellent Superfund Administrator

I established my SMSF account with ESuperfund in 2011. My fund grew steadily, and in 2021 I could afford to retire and put my fund into Simple Account Based Pension (SABP). ESuperfund made the process so easy. It also provided me with assistance and guidance whenever I needed it. Withdrawing pension and lump sum are made so easy. Taxation for my investment in shares were prepared expertly. So I have been very happy with ESuperfund.

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sarah
sarah Greater Melbourne (Metropolitan), VIC · 17 posts

Excellent SMSF administrator at reasonable cost

Esuperfund offers a very affordable simple SMSF administration service which I've always found to be thorough and very professional. Highly recommend them. I've been with them for 10 years now and cannot fault them.

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mark
mark Western Australia · 4 posts

If your looking to switch to a smsf look elsewhere

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David M.
David M.

Ten years on and still very satisfied with all aspects of their performance.

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S and J
S and J

Highly Recommend esuperfund

We have been clients of esuperfund for around 15 years, and have always been thoroughly impressed by their professionalism, technical knowledge, excellent customer service and timeliness of responses. We recently needed to restructure our SMSF to remove one of our members / trustees, and esuperfund expertly guided us through every step of the process. We have recommended esuperfund to some of our friends who have also been very pleased with the service they have received. We have no hesitation in recommending esuperfund as a SMSF service provider and believe that they thoroughly deserve a 5 Stat Rating! Steve & Joanna, Sydney

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Mich
Mich Sydney, NSW · 2 posts

Not happy

I have a SMSF with ESuper and they have completely stuffed up this year. My tax return is still not lodged after the due date. They have had months to prepare but only started asking me for more information last week. Also I don't like how I can't call somebody to have a query answered.

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AdamP
AdamP Launceston, TAS · 2 posts

Great customer service from this FinTech

I've been with e-superfund for over a decade and the service never ceases to amaze me. SMSFs, investments, statements and legal documents are all difficult at the best of times, but the e-superfund portal makes it easy and straightforward. When I do have a query, the staff are helpful and quick. I recommend anyone that wants to setup an SMSF to checkout e-superfund.

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Questions & Answers

Mike M.
Mike M. · 

The Inbox in Esuper used to show esuper to client and vice versa but now client to esuper are not shown. I have to take screenshots all the time. I cannot find anywhere on Esuper where client to esuper lives. Really extra work for the client, especially when it is a back and forth involved.Bad idea. Michael

Guest
Bob O
Bob O · 

Why wont E Super publish a phone number for potential new customers ? I have questions before I join but can't find a single phone number to contact them on. When it comes to moving my life savings surely it's not too much to ask for !

Guest
Maria B.
Maria B. · 

My husband (50) and myself (53) and my son (28) are planning to set up SMSF. We have around $600K, which we want to use most as a deposit on property investment (with mortgage) and about 20% in Blue chip shares. Does this platform allow me to set up as per the above investment plan?

ESuperfund
ESuperfund · 

Hi Maria,

Thank you for your query.

Please visit our website's "Investments Allowed" page (https://www.esuperfund.com.au/investments/allowed) for a comprehensive summary.

Regards,
ESUPERFUND

Guest

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