Valuable asset in managing your finances
Esuperfund has been a valuable part of my financial management for many many years ... their systems are practical.. yet leaving control and decision making in my hands..
But, the most valuable part of all is where you are uncertain of how to handle/process data for compliance purposes they provide accurate and timely answers with appropriate solutions.. the knowledge and the support they have provided on the recording of intricate facts around specific investments, has surprised me..
Further, you see from year to year, how they are constantly learning and adapting their systems to better handle the various financial instruments available... and the changing rules and regulations around their use in superannuation funds.
Very poor customer support
We are in the process of Trying to establish our SMSF, we are nearly at the finish line. But there is a breakdown in communication between CBA and eSuper. We keep getting messages to let us know there are items outstanding, when there isn't. But try to actually talk to a person at eSuper - Good Luck! It is s closed loop of automated answers that don't action anything.
So right now, we have waited a number of weeks to finalise this application. And there is nothing we can do about it.
eSuper - Put real person on the phone to help!
A great Superfund who take the hassle out of managing the boring bits
I have been with the fund for approx 6 years. I find their online portal fantastic. It is very informative, and the process of completing my annual tax return is quick and the use of automation means there is little I need to do to get my paperwork in order. I also consider the annual fees very reasonable for the service Esuperfund provides.
I have located a number on which you can contact ESuperfund;
1300 224 797
It was contained within my establishment details document, under step 3 - "Enter the tax file number for your SMSF. This can be located on the following page of the documentation under Fund Particulars. If you do not know your Funds Tax File Number please contact ESUPERFUND on 1300 224 797."
Satisfied overall with the fund and the flexibility it gives.
I have been with the fund for 9 years. They were reasonably efficient. The compliance checklist was completed well within their guideline time. I had some unexpected issues with this year and the customer service representative cleared these up and I am satisfied with the outcome.
Savings are a lot, and we are managing our own Super the way we want.
I have been with this fund for 6 years, I have invested all my money into Australian share market, all ways there are up and downs and I have invested for a long run.
Easy to use. Great value for money.
I've been with them since 2015 and once the setup was complete, all of the compliance and other activities are taken care of. It is easily the best value option I've found. Very easy to use. I would recommend Esuperfund to anyone starting a SMSF.
- Verified customer
Deceitful behaviour and misleading advertising
This company wanted to unilaterally increase our annual fees leading up to our complaint to the AFCA. In my view, their customer service is absolutely pathetic and their management of complaints is appalling. This is a recurrent issue as Esuperfund Pty Ltd has paid $30,600 in penalties after ASIC issued three infringement notices for false or misleading online advertising. Each infringement notice imposed a penalty of $10,200. The advertisements related to Esuperfund's business of providing self-managed superannuation fund (SMSF) establishment and administration services online to clients. Each advertisement ran between 31 January 2014 and 8 May 2014.
Extremely happy with E-Super
eSuper just looks after everything and makes the entire process seamless and efficient. They tell you when they require information, and I simply have to provide it. I know colleagues pay thousands very year for an Accountant to manage their SMSF! One colleague argued that you cannot gold or vacant land with an SMSF, because thats what his Accountant told him, I said get a new Accountant or better still, sign up with eSuper. Could not be any happier with the service they provide, and all they want from me is to not break ATO rules, easy. Thanks eSuper!
Making SMSF easy
Have been with ESUPERFUND for around 4 years and over that time Mark and the team have been nothing short of amazing. Happy to answer my silly questions. It is ridiculously easy to do end of year financials, compliance and tax. Yes there are limits to what you can invest it, so if you want to buy gold then this may not be the right solution for you, but if you want to remove the headaches and pitfalls of SMSF management - then esuperfund is definitely the way to go.
SSS, simple seamless super
8+ years, very satisfied with the fact my Self Managed account is kept compliant. Performace is my responsibility, and I invest in one high risk gas and oil exploration company. The company has now turned the corner from exploration to production and exploration, is now cash flow posative with a rising share price. Happy any gains are in Super system to be transferred at a later date to our main stream superannuation income stream accounts.
Simple and effective.
I have been with this fund for just over 10 years. The driving force for me was to take control of my investments and ESuperfund has given the framework to do this. From setup to annual compliance obligations it has been very straightforward and a perfect fit for my objectives.
- ‹ Prev
- Next ›
Questions & Answers
I am not able to login and no matter if i update my login details they dont work. Can I please just talk or email someone?
Why do you have preferred providers??
Do you get commission from them?
What fees are involved if you don't use them?
Oh. Just found out you do get a commission from them.
Why is there no phone number listed so that I can talk to a human?
Customer Service V.ESuperfund
If you are a client of ESUPERFUND, you may send us a query requesting for a callback via the Inbox in your ESUPERFUND Portal (https://clientportal3.esuperfund.com.au/Login?returnUrl=%2fClientInbox%2fIndex).
If you are a prospective client of ESUPERFUND, you may contact us via our Contact Us page (https://www.esuperfund.com.au/why-us/contact-us). Please go to the "Help Centre" section, select "Prospective Client of ESUPERFUND" and request for a callback.
I have emailed 20 times about my application submitted, money charged and not yet complete. I have received email, by automated system, to make amendment but when I click on the link the field which needs to be amended is greyed out. No one is responding and money is already deducted. What kind of on-boarding is this where there is no one to help resolve problem of your own system?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.