- Verified customer
Been a client for a number of years. The service was fairly reasonable at the start.
It gradually deteriorates over time. Now it becomes increasingly cumbersome to deal with them. For 2019 compliance work, I provided all the information in the format esuperfund required with all supporting documents. Now it basically asks for the same information in a different way. The annual tax return cannot progress with these 'incomplete' items which esuperfund clearly has all the relevant information.
Stop mucking around. By the way, with double digits ...increase in price every year, it will soon (if not already) price you out of the competition for the sub-par service . Be careful what you wish for. For me, I'm starting to look for alternatives. Bottom line: I am looking for an administrator that lessen the burden of compliance, tax return from me so I can focus on managing my SMSF. Now esuperfund is increasing my burden.
9Years a Happy Customer
Have been a customer since 2011. Great service, lots if info on their website, their systems to automatically capture auditing data are always improving thus taking most if the drudgery out of providing financial information at audit time. Good service in answering queries. Only dropped a star because I had hoped that they could resist price increases due to increasing scale and automation of their system.
Handy for compliance
It's very handy to meet compliance requirements with bank and investments centralised by ESuper. at the end of year it doesn't take much effort to submit tax records for income tax return and audit.
I've been with Esuper for 10 years already. Based on the fees we paid, I believe Esuper provided us with the quick response to my queries.
Cheap annual fee and efficient service
Annual fee of $899 (probably free for the first year) is absolutely a bargain. I've checked other SMSF runners, and the annual fees are usually more than 2000 bucks. Besides, the whole process is highly interactive, cause we could use the online portal to upload the supporting documents. Any queries could be resolved online, which is much more efficient. The bank account can also link to the Esuperfund account, so we don't need spend much time worrying about related codes. So, why not choose Esuper
Makes It Easy Me To Have My Own SMSF
Very happy I swtiched to having my own self managed super fund, which E-Superfund has made possible. They're efficient and helpful, prompt to respond to any queries, and have good systems in place that make sure things run smoothly. I've been with them about a year and am very satisfied with the performance of my super fund.
- Verified customer
Compared to some Super Predators out there this is OK but attitude adjustment wouldn't go astray
Using them since 2010. They have a good web site that has got a lot better.
Some minor issues and service was very good at first but last time I emailed a valid question to my Manager I was reprimanded for not using their web site, which was new . Also don't like being chased by Tax Dept out of the blue when they didn't pass the assessment notice on. So all in all OK but my Manager needs an attitude adjustment. Oh yeah ... and when I get a message to login and check my in box it better be important and not self-promotional rubbish like this.
Valuable asset in managing your finances
Esuperfund has been a valuable part of my financial management for many many years ... their systems are practical.. yet leaving control and decision making in my hands..
But, the most valuable part of all is where you are uncertain of how to handle/process data for compliance purposes they provide accurate and timely answers with appropriate solutions.. the knowledge and the support they have provided on the recording of intricate facts around specific investments, has surprised me..
Further, you see from year to year, how they are constantly learning and adapting their systems to better handle the various financial instruments available... and the changing rules and regulations around their use in superannuation funds.
Issue has been resolved.
Once we had a chance to talk to the support team, the showed us how we could in fact talk on the phone to clarify any issues. Our communication issues have now been resolved. We are working through the setup now.
Thanks support team for you follow-up .
A great Superfund who take the hassle out of managing the boring bits
I have been with the fund for approx 6 years. I find their online portal fantastic. It is very informative, and the process of completing my annual tax return is quick and the use of automation means there is little I need to do to get my paperwork in order. I also consider the annual fees very reasonable for the service Esuperfund provides.
I have located a number on which you can contact ESuperfund;
1300 224 797
It was contained within my establishment details document, under step 3 - "Enter the tax file number for your SMSF. This can be located on the following page of the documentation under Fund Particulars. If you do not know your Funds Tax File Number please contact ESUPERFUND on 1300 224 797."
Satisfied overall with the fund and the flexibility it gives.
I have been with the fund for 9 years. They were reasonably efficient. The compliance checklist was completed well within their guideline time. I had some unexpected issues with this year and the customer service representative cleared these up and I am satisfied with the outcome.
Savings are a lot, and we are managing our own Super the way we want.
I have been with this fund for 6 years, I have invested all my money into Australian share market, all ways there are up and downs and I have invested for a long run.
Easy to use. Great value for money.
I've been with them since 2015 and once the setup was complete, all of the compliance and other activities are taken care of. It is easily the best value option I've found. Very easy to use. I would recommend Esuperfund to anyone starting a SMSF.
- Verified customer
Deceitful behaviour and misleading advertising
This company wanted to unilaterally increase our annual fees leading up to our complaint to the AFCA. In my view, their customer service is absolutely pathetic and their management of complaints is appalling. This is a recurrent issue as Esuperfund Pty Ltd has paid $30,600 in penalties after ASIC issued three infringement notices for false or misleading online advertising. Each infringement notice imposed a penalty of $10,200. The advertisements related to Esuperfund's business of providing self-managed superannuation fund (SMSF) establishment and administration services online to clients. Each advertisement ran between 31 January 2014 and 8 May 2014.
Extremely happy with E-Super
eSuper just looks after everything and makes the entire process seamless and efficient. They tell you when they require information, and I simply have to provide it. I know colleagues pay thousands very year for an Accountant to manage their SMSF! One colleague argued that you cannot gold or vacant land with an SMSF, because thats what his Accountant told him, I said get a new Accountant or better still, sign up with eSuper. Could not be any happier with the service they provide, and all they want from me is to not break ATO rules, easy. Thanks eSuper!
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Questions & Answers
Can I change from Comsec to Ord Minnett with ESUPERFUND?
Richard, If you mean can you use Ord Minnett instead of Comsec for share trading.
From Esuper site: "Clients of ESUPERFUND are permitted to use any Broker" but I not sure why you would.
Getting all your trading data/Dividends to and from Esuper to Ord Minnett, for compliance, would be very time consuming!
Esuper/Comsec only charge $30 per trade (ie 0.3% on a $10K trade).
Personally I mainly buy LIC's on ASX with low management cost - eg: ASX:AFI, management fees of 0.13% or ASX:DUI (0.15%) which have some international exposure. Do not take this as financial advice as I do not know your position but Esuper is a DIY, no advice model.
Dave. I understand what you are getting at. However, recommendations from the person I have been dealing at Ord Minnett in Sydney have been spot on in the last 12 months during the time I I have been an unofficial client. Ord Minnett also have access to IPOs that ComSec don’t. I am awaiting to see if ESUPERFUND systems automatically populate trades and dividends. My strategy is based on 1.Capital preservation. 2. Income, and 3. modest capital growth. There is a high probability of a world recession with interest rates at an all time low, the USD at an all time high and a rush to Bonds. I realise that Ord Minnett charge higher brokerage than ComSec however 75% of my SMSF assets are in accumulation phase because of the $1.6 million cap so brokerage is partially tax deductible. Thanks for your helpful comments. Richard
Why don't you have contact number for someone to talk with any human?
Correct. Your criticism is valid. EVERYTHING has to go through their web site which is very good but obviously lacks the human touch. They didn't used to be like that and I got reprimanded for using a direct email contact to my Manager and not using the web portal. Perhaps that is how they help contain costs but that whole attitude really needs a make over. I seriously considered dropping them any moving elsewhere just over their attitude to customer service.
I am a E super member over 10 years there web site is self explanatory of what is required, the fund is basically you do it all of where you wish to invest and at the end of the year that do all the paper work as per ATO requirements and ask a few question before they submit your papers on your behalf, is there something specific you wish to know.
I am not able to login and no matter if i update my login details they dont work. Can I please just talk or email someone?
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