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Reviews

(315)
(52)
(9)
(3)
(25)
  • Transparency
    4.4 (30)
  • Customer Service
    4.3 (34)
  • Rates and Fees
    4.2 (14)


Martin Rogers

Martin RogersSydney, NSW

  • 4 reviews

9Years a Happy Customer

published

Have been a customer since 2011. Great service, lots if info on their website, their systems to automatically capture auditing data are always improving thus taking most if the drudgery out of providing financial information at audit time. Good service in answering queries. Only dropped a star because I had hoped that they could resist price increases due to increasing scale and automation of their system.

Transparency
Customer Service
Rates and Fees

Alice

AliceSydney, NSW

Handy for compliance

published

It's very handy to meet compliance requirements with bank and investments centralised by ESuper. at the end of year it doesn't take much effort to submit tax records for income tax return and audit.
I've been with Esuper for 10 years already. Based on the fees we paid, I believe Esuper provided us with the quick response to my queries.

Transparency
Customer Service
Rates and Fees
Liam

LiamGreater Melbourne (Inner), VIC

Cheap annual fee and efficient service

published

Annual fee of $899 (probably free for the first year) is absolutely a bargain. I've checked other SMSF runners, and the annual fees are usually more than 2000 bucks. Besides, the whole process is highly interactive, cause we could use the online portal to upload the supporting documents. Any queries could be resolved online, which is much more efficient. The bank account can also link to the Esuperfund account, so we don't need spend much time worrying about related codes. So, why not choose Esuper

Transparency
Customer Service
Rates and Fees
Frances

FrancesGreater Melbourne (Outer), VIC

  • 4 reviews

Makes It Easy Me To Have My Own SMSF

published

Very happy I swtiched to having my own self managed super fund, which E-Superfund has made possible. They're efficient and helpful, prompt to respond to any queries, and have good systems in place that make sure things run smoothly. I've been with them about a year and am very satisfied with the performance of my super fund.

Transparency
Customer Service
Rates and Fees

Ian Parr

Ian ParrSydney Surrounds, NSW

  • Verified customer

Compared to some Super Predators out there this is OK but attitude adjustment wouldn't go astray

published

Using them since 2010. They have a good web site that has got a lot better.
Some minor issues and service was very good at first but last time I emailed a valid question to my Manager I was reprimanded for not using their web site, which was new . Also don't like being chased by Tax Dept out of the blue when they didn't pass the assessment notice on. So all in all OK but my Manager needs an attitude adjustment. Oh yeah ... and when I get a message to login and check my in box it better be important and not self-promotional rubbish like this.

Transparency
Customer Service
Rates and Fees

The Best

published

11 years i have been with esuper
I am quite happy as i am in control of my gains and losses and have told others to look at e super and one has recently joined

Transparency
Customer Service
Rates and Fees

Valuable asset in managing your finances

published

Esuperfund has been a valuable part of my financial management for many many years ... their systems are practical.. yet leaving control and decision making in my hands..

But, the most valuable part of all is where you are uncertain of how to handle/process data for compliance purposes they provide accurate and timely answers with appropriate solutions.. the knowledge and the support they have provided on the recording of intricate facts around specific investments, has surprised me..

Further, you see from year to year, how they are constantly learning and adapting their systems to better handle the various financial instruments available... and the changing rules and regulations around their use in superannuation funds.


Issue has been resolved.

published

Once we had a chance to talk to the support team, the showed us how we could in fact talk on the phone to clarify any issues. Our communication issues have now been resolved. We are working through the setup now.
Thanks support team for you follow-up .

Transparency
Customer Service
Rates and Fees
Nick K.

Nick K.Hunter Region, NSW

  • 2 reviews

A great Superfund who take the hassle out of managing the boring bits

published

I have been with the fund for approx 6 years. I find their online portal fantastic. It is very informative, and the process of completing my annual tax return is quick and the use of automation means there is little I need to do to get my paperwork in order. I also consider the annual fees very reasonable for the service Esuperfund provides.

Transparency
Customer Service
Rates and Fees

Contact number

published

I have located a number on which you can contact ESuperfund;

1300 224 797

It was contained within my establishment details document, under step 3 - "Enter the tax file number for your SMSF. This can be located on the following page of the documentation under Fund Particulars. If you do not know your Funds Tax File Number please contact ESUPERFUND on 1300 224 797."

Transparency
Customer Service
Rates and Fees

Satisfied overall with the fund and the flexibility it gives.

published

I have been with the fund for 9 years. They were reasonably efficient. The compliance checklist was completed well within their guideline time. I had some unexpected issues with this year and the customer service representative cleared these up and I am satisfied with the outcome.

Customer Service

Helmsley 3200

Helmsley 3200Melbourne

Savings are a lot, and we are managing our own Super the way we want.

published

I have been with this fund for 6 years, I have invested all my money into Australian share market, all ways there are up and downs and I have invested for a long run.

Transparency
Customer Service
Rates and Fees
Insurance Options
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Rajkumar K.

Rajkumar K.Greater Melbourne (Metropolitan), VIC

Easy to manage

published

We have been with esuperfund for over 4 years now. Happy and satisfied with esuperfund. This is a perfect way to manage our SMSF. Will recommend them for your SMSF needs.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
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Ben T.

Ben T.Sydney, NSW

Makes managing your SMSF super easy

published

Used e-superfund for 3+ years. they are excellent.
Very satisfied & they make managing your SMSF very painless.

Transparency
Customer Service
Rates and Fees
GTR1000

GTR1000Perth, WA

  • 2 reviews

Its achieved everything we wanted in a SMSF (so far)

published

ESUPERFUND has been of benefit to us. Signup took effort, but once done, fairly easy to manage depending on how you want to invest. Fee increases (over the years) excessive though.

Transparency
Customer Service
Rates and Fees

Easy to use. Great value for money.

published

I've been with them since 2015 and once the setup was complete, all of the compliance and other activities are taken care of. It is easily the best value option I've found. Very easy to use. I would recommend Esuperfund to anyone starting a SMSF.

Transparency
Customer Service
Rates and Fees

Paul Wood

Paul WoodSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Deceitful behaviour and misleading advertising

published

This company wanted to unilaterally increase our annual fees leading up to our complaint to the AFCA. In my view, their customer service is absolutely pathetic and their management of complaints is appalling. This is a recurrent issue as Esuperfund Pty Ltd has paid $30,600 in penalties after ASIC issued three infringement notices for false or misleading online advertising. Each infringement notice imposed a penalty of $10,200. The advertisements related to Esuperfund's business of providing self-managed superannuation fund (SMSF) establishment and administration services online to clients. Each advertisement ran between 31 January 2014 and 8 May 2014.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

None

NoneCentral Queensland, QLD

  • 2 reviews

Extremely happy with E-Super

published

eSuper just looks after everything and makes the entire process seamless and efficient. They tell you when they require information, and I simply have to provide it. I know colleagues pay thousands very year for an Accountant to manage their SMSF! One colleague argued that you cannot gold or vacant land with an SMSF, because thats what his Accountant told him, I said get a new Accountant or better still, sign up with eSuper. Could not be any happier with the service they provide, and all they want from me is to not break ATO rules, easy. Thanks eSuper!

Transparency
Customer Service

Peter Leslie

Peter LeslieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Making SMSF easy

published

Have been with ESUPERFUND for around 4 years and over that time Mark and the team have been nothing short of amazing. Happy to answer my silly questions. It is ridiculously easy to do end of year financials, compliance and tax. Yes there are limits to what you can invest it, so if you want to buy gold then this may not be the right solution for you, but if you want to remove the headaches and pitfalls of SMSF management - then esuperfund is definitely the way to go.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Susanna

SusannaSydney, NSW

Convenient to use Esuperfund!

published

I was recommended by my accountant friend to use this service. I find Esuperfund website easy to manage. Just hope the economy can be better to get more return from the investment.


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Questions & Answers

Thom J

Thom Jasked

Why don't you have contact number for someone to talk with any human?

2 answers
Ian Parr
Ian Parr

Correct. Your criticism is valid. EVERYTHING has to go through their web site which is very good but obviously lacks the human touch. They didn't used to be like that and I got reprimanded for using a direct email contact to my Manager and not using the web portal. Perhaps that is how they help contain costs but that whole attitude really needs a make over. I seriously considered dropping them any moving elsewhere just over their attitude to customer service.

Sam
Sam

I am a E super member over 10 years there web site is self explanatory of what is required, the fund is basically you do it all of where you wish to invest and at the end of the year that do all the paper work as per ATO requirements and ask a few question before they submit your papers on your behalf, is there something specific you wish to know.
Regards
Sam


Stewart R.

Stewart R.asked

I am not able to login and no matter if i update my login details they dont work. Can I please just talk or email someone?

No answers

Why

Whyasked

Why do you have preferred providers??
Do you get commission from them?
What fees are involved if you don't use them?
Oh. Just found out you do get a commission from them.

No answers

Get an answer from our members and ESuperfund representatives

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