E4 Electronics

Don't waste your time – I ordered a modem online and paid for it about 6 months ago. It still hasn't turned up. The company is very difficult to contact. Impossible by phone and very slow to respond by email. Despite several promises to get the item shipped immediately, this has never happened. I am now seeking my money back and will resort to taking legal proceedings if that doesn't happen soon. I suggest finding someone more reputable online or shopping at a store. Show details

Should this business still be operating – Cannot supply some goods, hard to contact by phone, phone calls get cut off, when calls do get answered excuses made that computor down, emails not answered,and then finally will not refund(if payed by direct transfer) purchase price . Show details

I recently reported to Accc – I still haven't received my laptop order for the end of June. So I recently reported to Accc and am waiting for their reply. I intend to go to court if there is no positive answer from them. (Consumer Protection Step 3)

Very impressed, I had no problems AT ALL – I don’t know about the other guys but I didn’t have any PROBLEMS!! The customer service representatives I spoke with were all very helpful in terms of checking stock and helping me place my order. I was especially impressed that even though I ordered around an hour after the advertised same-day shipping guarantee (same-day shipping before 2pm),… Read more

E4 Electronics was able to ship my purchase the same-day which arrived two days later!! Very impressed with the great customer service!! Recommend it for sure!

Best Price, fast delivery – We ordered 15 cameras and 1 unify switch, arrived in Sydney in 2 days. Joseph was nice and he followed up to confirm if we received the order. will definitely come back again... Show details

Best price found on Kyocera Ecosystem P5021cdn – Had to replace a colour printer at work that needed a second tray. E4 Electronics had both in stock when needed vs other having to order in and also the lowest price. Paid via bank transfer. Emails quickly responded to when checking the product online not listed as paid and tracking not an option. Product arrived perfectly as described. Show details

DO NOT BUY FROM THEM! – I enquired about a coffee machine that was out of stock and was told it would back in stock within 4 weeks, so went ahead and and ordered. I allowed 6 weeks before contacting them and got no response. With them being in Melbourne and the place in lockdown I was quite patient, but still no response. Finally got someone on live chat some 3 months… Read more

after I ordered only to be told they had tried to deliver it twice but no one was home, which was absolute rubbish. I asked for tracking numbers, but they claimed that they didn't keep these after a month. They also claimed to have received none of my e-mails.

I have requested a refund but don't have nay faith that will be processed either, so I have also lodge a dispute via my Credit Card provider.

Excuses, excuses. Do not risk purchasing through them!

Do not buy from them, this is a scam – I placed an order with them 3 months ago, and was told that I would receive the package shortly after ordering. After 1 month of no tracking updates and no parcels, I decided to call them & contact them through live support. They claimed to 'call me back later' (which they never did) and also abandoned the live support after giving them my order… Read more

number.

To save yourself many hours of stress, DO NOT order from here, pay the extra premium and buy your items from a more reputable store.

Warning - scam – Warning: I would advise you to not use this website. They take your money and don't deliver. They do not answer the phone. They do not refund after not delivering. - it is a scam!!! Show details

Terrible service, absolute scam – EDIT: I ended up getting a refund after 4 and a half months - All I had to do was lodge a case with my state's small claims court and as soon as I notified them of this they canceled my order and processed the refund within 12 hrs ... I ordered and paid for a gaming laptop (~$2000) at the start of July on backorder, but now it has been three… Read more

months without any updates to shipping, or even a courtesy call or email to tell me it has been delayed. I was initially happy to wait and I appreciated that shipments are being further delayed everywhere due to COVID, but eventually, I decided that this is far too long and requested a refund via email ... with no response. I have since sent off 2 more emails requesting a refund, attempted live chat (which initially seemed to go somewhere, but then the other user disconnected after saying they would find my order and get back to me), and I opened a dispute on their website (#177 which has yet to be acknowledged from 02 Oct). In line with consumer affairs advice, I have now sent off a letter requesting the refund and honestly, I am preparing for the lack of response and so am also preparing to lodge a formal complaint with CAV.

Absolutely disgraceful customer service and company - their prices may be competitive and they seem like a decent established seller at first but definitely stay away from them - and if you want to take the risk, pay by credit card so the charge can be reversed if you run into any issues. I wish I had read the reviews before purchasing.

Still Waiting - Horrible Customer Service – I ordered a printer in the middle of July and it was on pre order due to arrive on 31st of July. I received no communication or correspondence letting me no otherwise and when it didn't turn up, I had a bad experience on the phone and via their live chat with their staff. Finally, after trying to get an answer I was told my order had arrived and… Read more

was in the warehouse awaiting dispatch. Another 3 weeks past and I have to contact them again and wait weeks for a response only to be told that the order in fact never arrived and they now don't expect it until the end of September. It is now October and I still have nothing and can get no communication from their staff as to when if ever I am likely to receive my order. Never again. Don't buy from this place - its not worth the stress or time you have to put into it to receive your product. I'd rather pay $100 more for the same product just to not deal with this place again.

They Will Take Your Money And Not Deliver Your Orders – We ordered some new electronics for our business, and they never showed up! No emails, no phone calls for any updates. They won't pick up their phone. It cost our business a lot of money. If you value timeliness or reliability or even getting what you paid for delivered to you, I would strongly recommend looking elsewhere. Show details

Be warned. They are Scammers – I ordered a power supply over a month ago. I never received a tracking number, so I called up a week later and they assured me that it will be "delivered next week". I waited for 2 weeks and no item and no tracking information even though the item was completely paid for. I called again and then they had the nerve to blame startrack courier that a… Read more

delivery attempt was made, but that was a lie we haven't left our house due to lockdown! Tried following up and asked for refund but they stopped replying to emails. I will report them as Scammers to ACC.

Rude & illegal: No goods, no refund, no response for over 2 months. Worst customer service ever – We purchased a TV from E4 Electronics approx 2.5 months ago (for AUD3,000), and were promised a quick delivery. After our delivery was postponed twice we had to cancel our order but this is where our adventure just began. We were told week after week that our refund was not processed in the last batch and they need another week to process it.… Read more

Customer service representatives were very rude, and after a month of calling them as soon as they heard our order number they either hang up or transfered the call in never ending waiting queue (waiting until the call is disconnected because of being on the line for too long). All emails are unanswered. 2.5 months later we still didn't see our money and didn't receive any communication from the store. Please think twice before you order from this place because you might need a lawyer to get your goods / money back.

1 month no goods shipped, can't contact - SCAM? – $687 paid 7th Aug, today 7th Sept still not shipped. Landline phone is disconnected, online chat 5 hours waiting then disconnected, mobile answered selectively and unprofessionally, told to send an email. Email sent, 3 follow ups, no response. Now calling the mobile you get an auto reply that they are having internet issues - a tech company who… Read more

can't find a work around raises my suspicions! Invoice says ship withing 3-5 days, I contacted my credit card provider today to dispute the transaction.

no email replies – ordered a gaming monitor two months ago - E4E21320. No reply for ETA's and not answering the phones. Contacting the ACCC to file a complaint and get my money back. Seriously concerning if a company like this is allowed to operate in this country. Show details

Whats going on with this place? – Order has gone on hold, no explanation in the notes, tried chat, spoke to someone they left me hanging, with no outcome. Called on the phone, just left on hold 25 minutes and disconnected. Calling again, they won't answer. Its a new order, I appreciate shipping delays may happen, but if its gone on hold at least put why and get back to the… Read more

customer!

From reading all this, you have the business coming in, so why not get more staff, you have Jobkeeper to support you and loads of people who would love a job right now.

E4E21431

Wish I had checked on here first, getting real worried now

Good Price but communication needs work – I ordered 3 printers listed as 'In stock', they were still marked 'in stock' when I was checking out. The invoice was paid the same day, shortly after it was received. After the order was placed communication was poor and it took 4 weeks to get a resolution following some running around and confusion about where the printers were (WA vs VIC). I… Read more

received a call from [name removed] to discuss what had been happening, there was some back and forth but [name removed] did assure me that the printers were in stock in Melbourne and could be delivered the next day. [name removed] kept his word and the printers arrived Today.

As someone else mentioned here you need to call them up and make sure things are progressing.

Have I been ripped off – I ordered 4 televisions 5 weeks ago. I have phoned and left messages 4 times, emailed 3 times and have not had a response. I have asked just to confirm that they have the TVs. I own accommodation and have taken out old TVs ready for the new ones to be installed so that when this lockdown is over I can be ready to open up and get some bookings.… Read more

Sadly this is our income which has been halted by the Virus. It’s a bad enough time as it is without being ripped off by other people. We are not going to be able to open if We don’t have TVs in the accommodation. We don’t have anymore money to purchase others. Have we been totally been taken for a ride. I do hope they are reading this!!!!!!!! Just want some confirmation that i am going to get TVs or I want my money back. Consumer affairs may need to be contacted, or I’m sure that Current Affair May be interested in a story. Glenda

Don't waste your time or money – Placed an order for a colour grading reference monitor 5 months ago and still haven't received it. I've also sent several emails and have only received one reply months ago. On the phone they either can't find the order or when they do they tell me it will be here in a week. They said that to me 3 times which was a complete lie every time. I once… Read more

spoke to the manager and he assured me it was on its way and it would be here in a week, that was almost a month ago. He also gave me his personal number which I have called and messaged several times alone with emails to the company and calling the company number and only now that I have threatened to take action to retrieve my money dose the manager respond with an apology email for their negligence in responding. I'm waiting to see if he follows through of his latest promise which is a tracking number for the order provided within 48hours. I somehow doubt this can be achieved.

Worst costumer service I have ever experienced. I don't think they stock any products that they claim to. I'll never use this website again.

Don't rely on their website. Call them first – Order# E4E21396 Hi, I was trying to save some money by buying a good priced monitor suitable for CAD for working from home. I found a really good deal on a 27 inch UHD monitor on their website. Website was showing stock available. So I placed the order and transferred the money through bank. Didn't hear back for a while about delivery. So I called… Read more

them. I was told that the product is not available and they are happy to cancel the order and refund the full amount.(all that time spent on browsing wasted) I was also told that next time I should first call to check stock availability. Now I am waiting for the refund. The say my case has been forwarded to accounts department. Haven't heard back anything since then. Will update here once I hear from them or receive my refund. Key takeaways from my experience: ● Website doesn't show correct stock. ●Communication is extremely bad once you place your order. ●Time wastage

No communication, no update, no tracking? – I placed an order and have received no update on its dispatch or tracking or eta? I have sent emails and tried the live chat within work hours and have received no reply to both. I understand it’s a weird time in Melbourne at the moment but I live here too and corona virus is not affecting email. I feel like I’ve been robbed! E4E21422

Stay away from E4Electronics ( also 13IT ) – Accepted my money easily enough, 5 weeks waiting. Been hung up on, calls and online chats abandoned, emails ignored. I want 100% refund. Highly disappointed. Have they stolen my money? Show details

Can not track 2000$ of laptop – Hey, i bought and paid for laptop 4th August. order said up to 14 days and track order, yes, i am still waiting but i can not find any information about tracking. Also everyone said that this company do scam when i searched the review of your company's products. Then i emailed, called but No responds. I spent $2000, not $20 How long should I wait? Until when? My invoice number is E4E21355 Email to me ASAP please. Show details

Printer order – Bought and paid for printer 31st July. No information re delivery (order said up to 14 days and track order, ' no information" re order status when tracked order)!. No response to emails. Emailed for return of money, no response. Entered a dispute case on their site and received automated acknowledgement, no rpersonal response to dispute. Just… Read more

want money back so can buy somewhere and receive the goods as stated! Will go to fair trading if nothing done by end of month. NOT a reputable Australian company it would seem!

Do not buy from them – In summary, their services are awful and deceptive. Their communication is very slow and they'll make a simple purchase into a complicated ordeal. Very similar experience to other reviewers. Don't expect to receive the goods you payed for, or a refund. In detail. I bought a laptop in the beginning of July and paid in full on the same day. I got a… Read more

message from guy named Joe saying that the item was out of stock. This was the 1st red flag because their website didn't say it wasn't in stock. I was offered to find a similar item on a different wholesale electronics site, where these guys apparently get their stock, as a replacement. I was told that I would get a good deal. I found an identical match to the product I missed out on. This was the 2nd red flag because how can there be no stock if there is stock on the website where you get your stock from. Until now, communication was fair (same-day or next-day replies). I waited for 2 weeks for an update on the "replacement" from Joe. I couldn't get through by phone so I opted for a full refund. I waited a further 2 weeks without a word and decided to send Joe an email threatening a complaint to the ACCC and a bad online review if I didn't at least get assurances about a refund. Joe got in touch straight away and asked me to contact their accounts department for the refund (seriously???). It's now 3 weeks after I emailed their accounts department without a word back and still no refund.

In the meantime, I ordered and received the laptop I wanted from a different seller, in about 5 days.

Hoping to get my refund soon!!! – I bought the Asus ROG STRIX XG32VQ 32" Curved gaming monitor. I paid for it in full on the same day I placed the order on the 25th of April 2020. After a few weeks I realised I needed the money and requested a refund. A little over a week after the refund was requested I was contacted by "Joe" who said "not a problem will get it done". I waited… Read more

for the next 2 months with no refund and when I tried to get in contact with E4 either by email or phone I was not given any response.

On July 29th I tried to get a response from support aka "Joe" and lo and behold I get a response, "I have pushed this through twice now" and at the end of the email some broken english that I can only hope is a joke but due to it's crude nature I will not be posting it here. I then sent another email asking if I could be directed to the correct person I need to contact to get my refund...and I had no reply to that.

I really do hope E4 Electronics manage to sort this issue as I may have to look into other avenues for getting my money back.

Regards,

J

Zero Stock, Zero Communication – Beware when ordering from these guys especially if it’s on “back order“ - we ordered 3 months ago and the expected time was 4weeks. 4 weeks goes by, still no word? Naturally try to get information via email, phone, text and nothing. Weeks later we get a random email from them saying your order is expected on the 19th of June. So we thought great -… Read more

with everything going on with Covid that’s fine we were just happy to have some communication. But here we are now the 24th of July still no word of nothing. There’s pretty much no service within this business. Very disappointed. I would advise shopping with a bigger brand name to get exactly what you would expect. Sad excuse for a business.

Great printer! But but but – ordered the printer online, rang on the Monday to find out when I could expect it. Multiple phone call done, but no answer. When finally had someone answering my call, got told two weeks as too many orders ( website said in stock) :( every week got told next week, email were not answered (3), claim on their website was not dealt ! Either! Took 6… Read more

week to arrive ! So good printer but poor customer service! Keep your website up-to-date and your phone and reply to your email! Word of mouth goes a long way.

Hoping to get a reply here – The last I heard from you was 5 weeks ago for an order I placed 8 weeks ago for two printers. I have tried to call multiple times on the numbers on your website but no answer. I have emailed several times but no reply. You told me 5 weeks ago that the courier had dropped one of the printers and that replacements would be sent the following week.… Read more

Then you sent me tracking for a completely different order that was not mine. I have heard nothing since. Please reply.

Terrible Customer service – I've been waiting 5 weeks for a printer. No response to emails, phone calls. I lodged a dispute resolution and still no response. Very disappointed with the lack of customer service. Show details

Device not in stock, phone number now blocked, not answering email – Started out okay, I ordered a laptop that looked to be in stock on the website. Then called in the next day and was told to call back and give him some time to track down the item in question, this happened 3 times that day. It turned out that it was the last one and was damaged. Consultant advised me to have a look at anything else in stock on… Read more

the website and find 3 other laptops, and they will see if they can get a good price for me, which was fine. I then called back the next day, gave him a list of 3 other laptops, and once again had to keep calling back, and once again he had none in stock that I wanted. He even tried to persuade me into buying a different type of laptop but I was not interested, by the end of the phone call I decided that I would like a refund and he was fine with that and told me to send through an email with my details, which i sent through. I know it was the right email as when I sent through my list of other laptops he received it during our phone call. So now it seems they aren't answering my emails, and now I cant even call them! it seems they may have blocked my number as it goes to voicemail right away!

Hoping to get my money back through here, as it was an OSKO bank transfer so they should be able to send it back within minutes

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Update - just received refund, although I appreciate the effort your employee made, this would not have been an issue if your website was not misleading. Because of his service and assistance I have updated my rating.

Well I received what I ordered...after 7 weeks! – On 23 April I ordered a gaming monitor and external speakers for a new PC build. I was sent an invoice immediately and completed the bank transfer of funds that same day. I then heard nothing for a week and a half. Tried calling E4 on the listed landline but it went through to a Telstra message service. I tried a number of the mobile numbers… Read more

listed on this site until finally getting hold of somebody. When asked about my goods, I was told that the monitor I had purchased was on back order but if I was happy to swap for a different monitor in stock (similar specs and price) they could post straight away. I agreed and on the 12th of May I received a call from [Name Removed] telling me my items had been dispatched. I monitored my account over the next few days but it did not show any change from my order being 'packed' (ie no tracking). I gave it another week and then sent an email.... no reply. I sent a number of text messages....no answer. I ended up leaving on a work trip for about 10 days (so didn't pursue it at that point) but on 5th of June I received an email with a tracking number with the monitor and speakers delivered on the 8th of June (to Brisbane). So in the end I did receive what I paid for....it just took a long time.

terrible worst experience – hi, i ordered a HP Reverb Pro VR headset on 3 rd june . it was listed as In Stock . i paid in full . called them as well to cx / Confirm , they told me it will reach next week by 9 th june , which i was not super happy but i was like ok , no worries , i will wait a whole week . i cx ed status of order every day . no tracking available . means… Read more

nothing happened . today is 9 th of June . No Order Received . order status cxed just now ., still it says “no tracking available” . this is not fair . where is my order ? why did it said : its In Stock . why did you guys lie about it when you told me me it would reach by 9 th june . it did not . the order did not has any tracking on it to show . it did nt move . what is going on . is this what you call a business . is this something you guys are proud of ? i dont get it . whats the meaning of all this ? whats happening ? is this a company or a joke ? whats gonna happen next ? i call them , its a ruuning tape most of time , that says to leave a message . am i suppose to leave messages ? do i not deserve a simple phone call ? this is very very disappointing . literally all the excitement of playing with a VR headset has. E 4 electronics team you should be better then this ..... We deserve better then this ..... please and yeah please do something for my vr headset so that it reached me ASAP .