Early Settler SA, Adelaide

We started to purchase furniture in early settler 16years ago. We really loved the shopping experience and service we received. This time we are updating our new furniture, we choose early settler again for our main furniture. Show details

Poor Customer and after sale service – We purchased a couple of times from Early Settlers in Adelaide and have found after the last few purchases that their service has significantly deteriorated. We travel all the way from down South to visit the store in Adelaide CBD and on our last 2 visits, the customer service was really poor with not enough staff available to help customers, and… Read more

you end up waiting long duration to be helped. On our last visit, we ended up leaving the store and ordering the items we wanted online. After purchasing the items online, we were advised that the items will take 4-5 weeks to arrive in their Melbourne store, then another 10 days to be delivered to the Adelaide store. We were happy with this timeline. When the time came for our items to be ready for collection, we contacted the store to confirm if they were ready. Note here that we had to contact Early Settlers and not the other way around. We were informed that our items were delayed by another 4-5 weeks. We found this to be very inconvenient with Early Settlers after sale service lacking in not contacting us to inform us of the additional delays. We requested to cancel our order and to get a refund. The Early Settler person told us that someone will contact us to discuss and arrange the refund. Here Early Settlers have decided to take the easy way out and to not contact us to discuss further, they only refunded us. We will never purchase at Early Settlers again and would not recommend to anyone else with their poor instore service and after sale service.

Always great customer service – We've always received excellent customer service at Early Settler, from SA to ACT the assistants are friendly, engaging and informative and the products are beautiful! Show reply

Disappointing service – This year we have had quite a stressful and disappointing experience with Early Settler. We paid for and ordered a table, bench and dining chairs in late April. When we picked up our brand-new table it arrived broken (the internal thread had pulled from the table support beam and was too loose to reattach, and the base piece of wood was actually… Read more

too short). We were asked to fix this ourselves and receive a $150 refund, but as it was brand new and didn’t seem to fit, we decided not to do this as it may void any warranty and decrease the quality of the table. Also, when I buy something brand new for thousands of dollars, I don’t expect to repair it. We asked for a replacement part but it would take a few months to arrive so wo decided to make the trip back to the store (over an hour’s drive away) to pick up a replacement part from the display model. I did request that the $150 refund option go to trailer hire and petrol for this extra half a day of effort on our behalf, but the request was ignored. When we arrived home to fix the issue the same thing happened again! The table itself was faulty. We did request the floor model but a new table was offered as replacement for the faulty one. It would only arrive in August. When I contacted Early settler in August regarding the table arrival, they notified me it would only arrive in October. Finally, the table was booked to be delivered in October. My partner took the day off work for the delivery. That day the delivery company told us that they do not service our area on this day of the week, and we would have to rebook on a day that suits them. Finally, after rebooking it ourselves it arrived the week after that. I do love my table but after 5 months of waiting, numerous trips to the city, delays in response, no real apology or compensation, I have to say I will not be a return customer which is unfortunate as I do love their stock.

A wonderful store – I’ve purchased from Early Settler both in store and online and have found them to be a great business to deal with. We bought all our furniture for our first home in 2015 and went back in 2021 for our new home. It is wonderful having a store that supplies such a broad range so I don’t have to go from shop-to-shop, which is difficult with small… Read more ·  1

kids. Customer service is amazing and staff are very accommodating. The products themselves are extremely solid and wonderful quality. Everything from my first purchase in 2015 is still in wonderful condition even after all these years and I was able to purchase complimenting furniture from their new range. I highly recommend purchasing from Early Settler.

Lights galore – Need lights for two new builds. Looked online and then called in store. Wonderful choice and luckily a sale on. Bought five woven jute white lights and a Olympia glass pendant. As a member used discount voucher and even managed a price drop for buying multiple items. Don't like the 1% charge for credit cards. Electrician found it easy to install. Show details

Poor customer service! – I had bought a marble dining table a year ago and it came with one year warranty. I had saw a crack in my dining table after several month of the purchase and the product was still under warranty so I called them and told the situation with sending some photos. Now they blamed me for the cause instead of trying to find the issue cause I have… Read more

barely used the table since me and my husband are out of state most of the time . I have explained them and its been few weeks that they havent repliedBack to my email.

Beautiful products – Recently purchased a lounge from the Adelaide store. My salesperson Carlton was extremely helpful and courteous. Nothing was too much trouble. We also had a great lunch instore. They have a lovely product range- I always walk out with something.:D Show details

Fantastic customer service and product range!!! – Your sales staff were very helpful and answered all of our questions. Was especially happy with the delivery arrangements. Also, your product range was extensive. We found the product we wanted and so much more Show details

Best lunch value in Adelaide – We had the best lunch in the Adelaide store recently - the Buddha Bowl - full of fresh vegetables with a fresh fruit juice, all for $12.50. Best value lunch in Adelaide, in a very pleasant setting. Will certainly visit again and would thoroughly recommend it. We were overcharged by a young new staff member but it was fixed when brought to her attention. Show details

Love our new bed! – We recently purchased the Trentham bed and Bedside tables. The bed is the perfect size for us and the bedsides look fantastic. My husband had no trouble putting it all together! Very sturdy products, We are very happy with our purchase. Show details

Fun shop for unique, beautiful home goods – I was greeted warmly, the staff professional and responsive to my needs, showing me a selection of options which was very helpful. On ordering the salesperson was clear regarding arrival and delivery date. I love Early Settlers diverse, interesting range of beautiful stock, it's unique and not the same as you see in so many other home store! Enjoyed a delish drink at cafe before leaving the store  Show details

I always find what I’m looking for at Early Settler! – "I am always changing styles and frequently visit many furniture stores. Always find what I’m looking for at Early Settler”  Show details ·  1

Old fashioned service and expertise! – The service is really good and the salesperson Kerry, she's very knowledgeable, and she answered all my questions patiently. I had also rang the store after I put in an order to change delivery date and a couple of items. They were quick to respond, adjusted my new invoice with no penalty, and emailed it to me within minutes. This is what I called 5 stars retail experience!!!  Show details

Fantastic service – The service in the ES store in Adelaide is fantastic. The team helped me with measurements, different product options, tips on assembly and fitting item into my car. I am a regular shopper there because the staff want my business and are genuinely interested in what im doing with my home. ES is always my first point of call for products at home and their excellent service.  Show details

Great product, great service – We bought an oak dining table at Early Settler in Adelaide. The table arrived and we had it in our dining room within a week. Excellent service and lovely table. I was a little challenged when I had to pick the table up because it didn't fit in my vehicle, but someone from Early Settler who lives near me kindly dropped the table to my house in their ute. Thanks to them for going above and beyond!  Show details

Fake Furniture!!! BUYER BEWARE!! – Purchased furniture from here which they claimed to be genuine leather. Spent over $2000 so expected quality. Was repeatedly told by staff that it was genuine before i made the purchase and it even came with care instructions for genuine leather. After a while my so-called 'leather' furniture started peeling and falling to pieces. Took to a… Read more

leather professional and discovered that it was in fact NOT genuine leather! Was also told it was beyond repair.

After contacting Early Settler and explaining the situation to them, the after sale service was absolutely terrible considering what happened. Communication was just awful - kept getting the run around, repeatedly told by senior management staff that they would get back to me and never did, was just not treated very respectfully. Was promised a full cash refund but when the time came, was told that they could only do half and in the form of store credit. Management seemingly couldn't care less about the situation or the customer.

BUYERS PLEASE BEWARE!! DO NOT TRUST THIS COMPANY. They charge you top dollar and sell misrepresented & extremely poor quality products!! Extremely bad customer service. Very dishonest and untrustworthy. I never want to purchase from this store again.

Orchard Oak Kitchen Cabinets - Zero quality!!! – Having spent $9000 on our kitchen cabinets without stain and without the granite bench tops (just timber cabinets) you would think you would get quality, however these are poorly built with cheap hinges, held together with random screws and are so out of shape that they couldn’t be installed. We purchased 11 cabinets in total, of these most are… Read more

not square and when it came time for the kitchen to be installed the contractor wasn't able to as 3 of them are 20mm out of alignment from top to bottom. We contacted Early Settler and asked for replacements for all the problem cabinets only to be told the waiting time was up to 16 weeks.

I am sure any reasonable person would find not having a kitchen for 16 weeks unacceptable however with no choice we waited for another 10 weeks only to be told they hadn’t even shipped from Vietnam. We had to change our kitchen design to fit the misaligned cabinets so that we could have a kitchen. Not having a kitchen with 2 children 6 and 8 the oldest with Autism was the longest 26 (initial order plus wait time) weeks of our lives, no sink, no running water, no oven, nothing for 26 weeks! I am not sure how they make these cabinets but they certainly do not use a jig to keep them square as each cabinet is completely random in shape.

I asked for a refund of 3 of the cabinets even though more had issues, these 3 they could not argued with given the degree of poor workmanship. Of the $1500 worth of cabinets that we asked for a refund on they refunded $399 back... not in cash but store credit. The dish washer cabinet could not be used at all as none of the cabinets aligned with it. This is currently sitting in our garage unused, another waste of money. We also had to cancel our integrated dish washer and buy a non integrated model that wouldn’t show the misalignment of the cabinets next to it.

On top of all the problems with workmanship the staff also ordered one of the upper cabinets incorrectly. They ordered two with their doors open in the same direction. We have had to switch them around and repair the holes so the doors open in the correct direction. They also put the wrong code in for the smaller cabinet and ordered it with granite and stained unlike the other 10 cabinets we ordered without. They replaced this with a cabinet in stock, this one has a draw that is broken and doesn't open correctly. Finally the second butler sink was incorrectly ordered for the laundry cabinet and did not fit the cabinet. Staff advised my wife the sink would fit, clearly this was incorrect as the installer could not get it in without modification to the cabinet.

In my opinion Early Settlers handling of the situation was unsatisfactory, we should have received a FULL refund for all the cabinets including the unused dishwasher cabinet as none of these items are fit for purpose. As we had no choice given that this was a new kitchen installation we had little choice but to wait however if I had been replacing an existing kitchen I would have cancelled the order and used that kitchen whilst looking elsewhere for a replacement. The cabinets are not worth the 20% off price let alone the full price they offer, they are cheap, poorly built and certainly not of a high standard. I am also disappointed they did not refund in cash, why would I want to spend more money with them given the experience I had. We have still to this day not used the store credit as its hard walking into the store given we have a $9000 kitchen that has caused so much stress.

I would recommend anyone thinking of spending a dollar in store avoid going anywhere near them, given the other experiences on this website with this company around the country it seems they have a large issue with customer service, quality control and admitting when they are clearly at fault and doing the right thing. If they had refunded the $3000 worth of problem cabinets I would be writing a different review.

Good - frustrating that stock had to come from interstate – Yes I did it both ways. I was frustrated that most things that I wanted I had to wait several weeks as they were not in stock in Adelaide. Otherwise my experience was very good.  Show details

Top notch service – Bought on line, Caitlin noticed I had stock sitting in my account that I hadn't processed yet. She followed up to make sure all was ok, gave me options to make it easier on my, then when I placed my order rang the Adelaide store to make sure the stock was in, then had them ring me to organise delivery. Within 2 days of ordering I had my order. I… Read more

believe it was Vicki who organised for me. The service has been outstanding down to the follow up to make sure all was ok and that I had my order. I could not say enough about the service I received. It was spot on right from the start. I can't believe that I can place an order on line on Wednesday (I thought it would be shipped from Melbourne Thursday) have emails and follow up phone calls to receiving the order Friday.

Early Settler... Awesome store, awesome stock, awesome service, AWESOME STAFF!

Well done everyone. You will be my first stop next time for sure!

Customer service....?....? – I was disappointed with counter staff in Adelaide store. Care factor zero. I explained to them what I was looking for, but got the impression they weren't very interested. After having a good look around I did find something that was suitable an d purchased the item. Thank goodness it was on sale as it was quite overpriced. I was coming back… Read more

later in the week to collect the article, but they didn't bother to tell me where to collect it from, I parked out the front to which I was told that's not the right place and the store man will not be able to help load into car as it as too dangerous. Luckily I had a friend with me and it was not an issue for the store man and my friend to load into car. The store man was very helpful, unlike the ladies inside. I also work in retail, and I believe it doesn't cost anything to be helpful.

Great customer service – Over the last few weeks I have purchased a few items from the Adelaide store. I have found the girls to be extremely friendly and go out of their way to help me. Even today I rang up and asked them to colour compare some timber from one range to another, the lady was happy to grab a chair from one area to match up the colour for me! Highly recommend their customer service!  Show details ·  1

Terrible customer service / delivery service! – After reading everyone else's comments I am disappointed I didn't read this first! Ordered in July was told it would come end of August, it took me to call them to find out that it won't be arriving till 2nd September!! Poor contact here, they should have called me. September 2nd arrived, it again took a phone call from myself to them on the 9th… Read more

for me to be told it will be on Wednesday truck! Wednesday truck arrived and it didn't make it on the truck to Adelaide!! It took me multiple phone call to find this out as the average worker couldn't help me and were very rude on the phone. so as we speak I still don't have my order as it has been left behind. They offered me a store credit which is useless as why would I want to shop again at a company with poor service and communication skills, but giving me free delivery (of what they refused to give me first of all when I first issued my complaint). Not good enough. Still waiting for my product.

Bad service, poor communication skills and still no product for my money!