Eastwood HIFI

Customer service down to a fine art – I recently purchased a Denon AVC-X4700H av receiver online from Eastwood Hi Fi. They were very happy to negotiate on pricing for me. I placed the money in their account and was going to phone them with the advice, but they beat me to it. They phoned me and thanked me for the payment and told me they would organize the courier. I paid on Wednesday… Read more

last week and the receiver turned up Tuesday the next week! Considering there was a weekend in between, I was very impressed. They are a great company to deal with as far as pricing, advice, shipping and service. It takes a lot to impress me with customer service, and they excelled. I will happily return there for any other purchases. Update: Unfortunately the receiver had a fault. Eastwood HiFi did everything via phone to resolve the issue in settings, but it didn't work. They organized the courier for a pickup the same day we talked. Although the courier service did not arrive by the given time, Eastwood HiFi phoned me with updates as they happened. A replacement has already been organized and I have the tracking number. I am a sight and sound fanatic who is suffering withdrawals without my receiver, but how can I fault the great customer service? This is what I believe is a perfect buying experience. There will always be problems, but when a store does everything possible to resolve the issue, there is no bad feeling. I am now super impressed!

Personal service and great prices – Late last year I purchased a range of Yamaha home cinema audio gear from Eastwood. I only stumbled across their store after a referral from someone else and I have to say I'm very glad I did. The guys were super helpful and really provided excellent advice about the products they sell. I normally do a lot of my own research and had picked a number… Read more

of other components. Eastwood recommended some changes and I've been running the gear for over six months now and can't fault it. I'm so glad they offered their advice because the end result is fantastic.

Not only was their advice spot on, they also provided a package price which was exceptional. Delivery was via courier and they offered full support for any setup related issues. They're obviously passionate about their business and the corresponding customer service. I'll definitely go back to them in the future for any updates or new gear. Would highly recommend Eastwood to anyone looking for quality equipment and advice.

Hooked – For so many years, I have been a biased Bose audiophile until I have passed on the devices to my second son when he got married. I was glad I did. It opened an exposure to a new spectrum of HIFI brands and the realisation of better sound with bookshelf speakers. Having searched endlessly on the Internet and a few HIFI stores, I happen to fall on… Read more

the Eastwood Hifi store 9 months ago. I have managed to buy enough devices with them to build a 2.1 & 5.1 systems combining some of the left-over equipments. I am not a high-end audiophile but the team at Eastwood HIFI were very helpful & courteous during the numerous purchase visits to the store & apart from a number of advice taken via email correspondences. The amount saved and time spared to pop from one store to another got me hooked with this store. My current systems may not live up to high end HIFI equipments but there's definitely a better sound difference from the old. I always visit their website and hunt for new specials. My third son is engaged to be married next year & will certainly look forward & be excited to build another new system with the team at Eastwood HIFI. I have no hesitation in bringing my friends to the store for the best advice.

I had a fantastic experience with Eastwood HiFi. Nick was great to deal with—quick to respond, very professional, and went out of his way to make the process smooth. I really appreciated the personal service, clear communication, and the discount on my Denon AVR-X2800H, which was a nice bonus. Payment and delivery were handled effortlessly, with… Read more

updates every step of the way.

It’s rare these days to get this kind of genuine service and attention to detail. I’ll definitely be back in the future and would highly recommend Eastwood HiFi to anyone looking for quality gear and great support.

—Dave K.

Brilliant all around – I've been a customer of them for over 30 years, since they were actually at Eastwood ! The guys are knowledgeable, honest, patient, friendly and polite, and efficient. Their suggestions and recommendations are always spot on, they focus on the customer's situation and needs rather than making a quick buck.

One of the best retail experiences I've had – The guys at Eastwood Hi-Fi were so good in their approach when I was after my Denon X4800H. The other places I called seemed uninterested and pushy. I spoke with Mike and asked him for a price. He came back with a better price than the others, didn't push me and even thanked me for the opportunity to quote. Called back the next day to order and… Read more

spoke with Nick who had a record of the price conversation and was more than happy to offer any assistance possible.

The receiver was shipped same day by Craig and arrived to me the next day via StarTrack Express. I'd been tearing my hair out dealing with builders and their rubbish attitudes and to have a buying experience go so well was just so good knowing there are people out there who give a s*&t about their customers.

I will 100% be going back to these guys for anything else I need Hi-Fi wise.

Outstanding customer service – I could not recommend these guys highly enough. From advising the best sound system for our new house (which we are thrilled with) to their after sales service which five years later continues to be outstanding. Having been in customer service my entire career these guys are the benchmark of what every business should strive for. Thanks so much for your ongoing help and advise. Show details

Excellent customer service and follow-up! – I recently purchased a Yamaha integrated amplifier (AS-2200) in silver and some QED Reference 40 RCA interconnects to go with it. Mike Vernon was excellent to deal with - his advice at the point of sale was excellent and all my follow-up questions post-sale were also dealt with efficiently. Based on this experience, I have ordered another Yamaha product from them and will happily deal with them again in the future. Show details

Awesome Customer Service renewing my ageing Home Theatre to the 21st Century – I rang to see if the had a Yamaha RX-V6A amp in stock to replace my failing RX-V1800 amplifier. I also wanted to set up Music Cast around our home Network. They were patient in explaining what I needed and told me the features. Ended up purchasing 2 X Yamaha RX-V6A, Yamaha WXAD-10 and Yamaha WXC-50. Listening to CDs, Spotify etc through the house. The amplifiers are excellent value for money and delivering great audio quality. Will be back. Show details

Great products great service – Ordered a pair of Q Acoustics 3010i in walnut with wall mounts. Very well priced and received next day! Definitely my go to in Australia for HiFi needs.  Show details

My Go-To audio and audiophile equipment store – Here's the comment I sent to Paradigm Audio in Canada 12 years ago after buying a pair of Paradigm speakers from Eastwood HiFi: 'By the way, your dealer here in Sydney (Eastwood Hifi) provided excellent service and no-bull advice that I don't think other mass box mover shops and hifi shops could provide. Their audition rooms properly are some of… Read more

the best I have experienced (There are better setup shops but you got the hard pushing sale people alway hanging around). Please pass on my special thankyou from us consumer that finding it harder and harder to get true advice for what REAL people needed.' 11 years later, I bought another pair of Paradigm speakers from them and the process was very enjoyable. As usual, the price they offer was exceptional and I have to buy them beers when the speakers were ready for pickup.

awesome service, better than yamaha itself – Purchased RX A8A. had major dramas setting up. called yamaha australia and john was NO help. rang mike to see about swapping for denon. mike went through some set up issues and sound came alive. in fact rang eastwood hifi 4 times. the RX A8A is a nightmare to set up compared to the marantz. got working but $6000+ and don’t get a manual. i don’t… Read more

have a mobile phone so an app is a waste of time. 30 years of using various brands and this was the first to beat me. marantz 6015 was awesome yamaha rx a8a so frustrating. from go to woe Eastwood hifi people have been receptive to questions and more than willing to share their considerable knowledge. THANKS AGAIN EASTWOOD HIFI

Exceptional customer service – Can’t recommend highly enough. Nick was completely professional, offered us a variety of choices without any pressure to purchase. I’ve been in sales for thirty years and haven’t come across a salesperson who focuses on the client, listens and applies attention to detail in all aspects for a very long time. Personally I will never shop at a major… Read more

retailer again in regards to hi-fi. Thank you Nick and Mike it was an absolute pleasure doing business with you.

Faultless service – I bought some sound gear from Eastwood hifi about 20 months ago. Unfortunately it has had some ongoing problems despite it being a high end piece of equipment. The guys at Eastwood have been so easy to deal with. Polite, helpful and genuinely doing all they can to get a resolution to my problem. The stock quality brands and are knowledgeable about what they sell. I'd definitely recommend their services. Show details

If you want good service, good people and good prices, Eastwood Hifi are the best! – Found these guys after talking to other companies and these guys stood out like a gem! Initially spoke to Mike over the phone and email before placing any orders and felt they knew what they was talking about. You will be in good hands! Show details

Best customer service!! – I purchased a couple of items from Eastwood about a year ago. Dealing with them was a great experience as they are really knowledgeable and will only recommend the right product for you. Their product range and prices are excellent as well. But the main reason I'm posting this review is because I had an issue with one of the product after almost a… Read more

year and contacted them via email. Their response was pretty much straight away and one of the staff called me and sorted the issue for me without any delay. I'll be purchasing from them in future too.

Eastwood Hifi – Retailer of hifi and audio / video equipment with a lighthearted view. Eastwood Hifi and Video has been operating in Sydney for over 35 years, starting in Eastwood for the first 30 years then moving to Dural in 2009. Visit our website:- https://www.eastwoodhifi.com.au/Address:- Unit 16, Q North Business Centre, 829 Old Northern Road, Dural, NSW,… Read more

2158, Australia 02 9651 4922 mike@eastwoodhifi.com.au Fax - 02 9651 5011

Social Links:- https://www.eastwoodhifi.com.au/ https://www.instagram.com/eastwoodhifi/ https://www.facebook.com/Eastwoodhifi

Opening Hours:- Monday : 9:00am - 5:30pm Tuesday : 9:00am - 5:30pm Wednesday : 9:00am - 5:30pm Thursday : 9:00am - 5:30pm Friday : 9:00am - 5:30pm Saturday : 9:00am - 4:00pm Sunday : CLOSED

Great hifi store – I've always had a great experience purchasing from Eastwood Hifi, which I started doing back when the store was still in Eastwood. Since I recently purchased from them again, I thought it fitting to write that the salespeople handling my order were nothing less than incredibly helpful. Eastwood Hifi is always a first stop when looking for something for the home theater. Show details

Very good service – The people at Eastwood HiFi really know their stuff. This is the place to go for the better quality gear. Surprisingly good quality cvan come at an affordable price with the right information Show details

very good personalised service. fast delivery – Very good personalised service. Fast delivery and good price on item. only drawback is Eastwood charges for delivery while many other places don't.

Great honest opinions – Very competitive pricing if not exceptional. Order was received within 3 days of order from Sydney to Darwin. This is generally unheard of as it normally takes about 5 days even when shopping locally. Very difficult to buy anything hifi without first hearing it but have used eastwood a few times and always found Steve and staff very honest and up front with their advice and knowledge of products.

Excepetional After Sales Service – I bought a DSP3100 sub from Eastwood HIFI a few years ago and it recently got damaged. Sent an email to Eastwood HIFI explaining the damage and the team were so helpful and informative. They knew exactly what the problem was but still consulted with the sub manufacture to be sure, organised a replacement part at a great price, that fixed my sub. … Read more

I would highly recommend Eastwood HIFI because the after sales service is exactly as good as the pre sales service in my experience, this is the kind of company I will stick with and recommend to others.

Incredible Customer service – These guys are so good at helping those (me) who are not so technically smart. Got a problem with a system you have bought from them, just keep ringing up and asking dumbass questions like I do and they just keep helping until they get you perfectly set up!

Casting a Spell – My new Yamaha WXC-50 streamer arrived less than 48 hours after placing the order with the friendly and knowledgeable staff at Eastwood HIFI. The new toy connected easily to my existing setup and within no time I was using the MusicCast app to get my favourite tunes pumping through the system straight from my Android tablet. I was able to hook up… Read more

to Airplay, net radio, network storage and am looking forward to testing out the aux and optical inputs as well. Great value for money for a component with so many options and such good sound.

Happy Martin Logans – I recently purchased a 5.1 system for TV/ music from the Eastwood Hifi people after using a lot of their time, honest advice and a lot of research on the web and other retailers . The system consists of Martin Logan 60XT mains and Onkyo AV Receiver amp. My previous Yamaha system was good and better than most on the market for the price BUT, the… Read more

Martin Logan 60XT and Onkyo is a such a step up in clarity and definition of voice and music that is, drop dead outstanding! The Martin Logan's reproduce music in such detail that I clearly hear each individual instrument and each separate vocal track as if I was in the recording studio!

I am happily beyond pleased with the sound. I now hear parts of music I did not notice before, I guess it is like going from HD TV to Ulta High Def TV, where you get such detail it appears 3D.

Non HiFi friends after a day listening, were shocked that the incredible sound could move them. With the advise and help of the Eastwood people, I believe I now have a HiFi system that sounds as good as some other systems that are four times the price I paid.

Eastwood Hifi's combination of product range, honesty, pricing and technical help was excellent. Recommended.

A decade behind in everything – New home theater system was being investigated by me, I have a very detailed knowledge of information technology and I found the whole process bizzare at Eastwood HiFi. The chap sounded as if he knew what he was talking about but half of it was just gibberish, at the end when he realized I knew a bit more than most he began to change tactic. The… Read more

solution proposed was overpriced, the recommended installers knew less than they did when I spoke to them. I got my chosen speakers almost 30% less on line as well

Don't waste your time, research what you want, buy on line as I did, save over 25% in total costs, get highly qualified installers that are available also on line and save yourself money and time.

Its 2016 and not 1998, and we consumers are a lot more aware thanks to the www and some of these reviews are obviously very well produced and dubious at best

Chris W

First rate! – I asked Steve Neil what would be his "perfect" HI FI system (my field is classical audio not rock or home theatre). I have bought 3 pairs of quality speakers before over the last 22 years from Eastwoo hi fi - this time he recommended the Martin Logan XT 60s. I have a good Yamaha amplfier and sub bass woofer already. 'C'est magnifiquie '!!!) they… Read more

are neither small no light ( theyhave 2x8" bass woofers per speaker) but they look and sound fabulous - and at a price that beats any other supplier on my region (SE Qld) and delivered to my door in 2 working days. Technology has moved on and they exceed by far the sound quality of my older front speakers - not that they were ever bad. Discounted well below RRP too!

Exceeded Expectations – We just replaced a Yamaha RX-V663 Receiver with the Aventage RX-A1050, and the audible improvement is amazing. We use Triangle mains, and they have responded splendidly with improvements in sound stage, attack and the realism of cymbals etc... The boss said it is just like sitting in a real concert hall now, and wants me to wait for Star Wars to… Read more

come out on Blu-ray.

Thanks to the very helpful and informative team at Eastwood HiFi, who helped us avoid spending the same money on $1,000 HDMI and 10AWG long grain OFC speaker cables.

movie sound is so much better – So glad I rang eastwood hifi helpful and informative guided me through what I needed without selling me what I didn't great service

Just Off the Boat – Actually, it was a plane as I emigrated from the US in 2009. Luckily, Eastwood was one of my first stops. Great advice and post sale support when one of the items purchased was defective. 6 years on, still going strong. Love their new skool attitude and old skool values and the Central Coast, heaven on earth.

New Yamaha Purchase – The service from [Name removed] and the staff at EHF is definitely the best I have come across in over 50 years of retail. Over the past 2 years I have called numerous times for advice and only now have I made my first purchase. As my Amp for my Home Theatre room is to be delivered in the next couple of days I sought some wiring advice and yet… Read more

again the service and assistance provided was excellent.

I will comment again when I have the system set up.

Thanks [Name removed] and the boys

Purchasing Pleasure – I am not one to write reviews, but the service and the attitude of the staff at Eastwood is very noteworthy. Nick and the team were an absolute pleasure to deal with both pre sale and post sale. I purchased a 5.1 system based on the Paradigm Studio series and the process was completely painless and these guys were a pleasure to deal with. The post… Read more

sales support from Nick, who asked me to all him once the speakers where connected so we could tweak the Yamaha amp's auto setup was exceptional, with Nick spending a far amount of time working through the various settings on the amp to ensure that the I got the most from the Studio 100's.

This type of service is extremely rare and I would recommend Nick and the team to anyone.

I have always been a little hesitant in purchasing rather expensive speakers sight unseen, given I live in Queensland, but these guys great.

Cannot complain – Bought a sub and cable 50% off retail, arrived the next day. Sub works great and they even offered to help with setup..... Bookmarked for future purchases

Honest, non-pretentious store for quality audio – I've dealt with these guys twice now and despite living all the way in Perth I'd rather buy from them! They treat their customers well, good advice, everything is a breeze, cheap yet prompt delivery... But the real difference is "after care factor". Even after they have your money they take the time to respond to queries in detail and help you… Read more

fine tune things. That kind of service is so hard to find!

I truly hope they know that while they may lose some profits not pushing what they want on their customers, in the long run they will (if not already) have a very loyal customer base who will recommend them to everyone - like I am now, and I rarely post reviews.

Good on you guys. I will be back.