Exceptional customer service
Can’t recommend highly enough. Nick was completely professional, offered us a variety of choices without any pressure to purchase. I’ve been in sales for thirty years and haven’t come across a salesperson who focuses on the client, listens and applies attention to detail in all aspects for a very long time. Personally I will never shop at a major retailer again in regards to hi-fi. Thank you Nick and Mike it was an absolute pleasure doing business with you.
I bought some sound gear from Eastwood hifi about 20 months ago. Unfortunately it has had some ongoing problems despite it being a high end piece of equipment.
The guys at Eastwood have been so easy to deal with. Polite, helpful and genuinely doing all they can to get a resolution to my problem.
The stock quality brands and are knowledgeable about what they sell.
I'd definitely recommend their services.
If you want good service, good people and good prices, Eastwood Hifi are the best!
Found these guys after talking to other companies and these guys stood out like a gem! Initially spoke to Mike over the phone and email before placing any orders and felt they knew what they was talking about. You will be in good hands!
Best customer service!!
I purchased a couple of items from Eastwood about a year ago. Dealing with them was a great experience as they are really knowledgeable and will only recommend the right product for you. Their product range and prices are excellent as well. But the main reason I'm posting this review is because I had an issue with one of the product after almost a year and contacted them via email. Their response was pretty much straight away and one of the staff called me and sorted the issue for me without any delay. I'll be purchasing from them in future too.
Retailer of hifi and audio / video equipment with a lighthearted view. Eastwood Hifi and Video has been operating in Sydney for over 35 years, starting in Eastwood for the first 30 years then moving to Dural in 2009. Visit our website:- https://www.eastwoodhifi.com.au/Address:-
Unit 16, Q North Business Centre, 829 Old Northern Road, Dural, NSW, 2158, Australia
02 9651 4922
Fax - 02 9651 5011
Great hifi store
I've always had a great experience purchasing from Eastwood Hifi, which I started doing back when the store was still in Eastwood. Since I recently purchased from them again, I thought it fitting to write that the salespeople handling my order were nothing less than incredibly helpful. Eastwood Hifi is always a first stop when looking for something for the home theater.
Great honest opinions.
Very competitive pricing if not exceptional. Order was received within 3 days of order from Sydney to Darwin. This is generally unheard of as it normally takes about 5 days even when shopping locally. Very difficult to buy anything hifi without first hearing it but have used eastwood a few times and always found Steve and staff very honest and up front with their advice and knowledge of products.
- Verified customer
Excepetional After Sales Service
I bought a DSP3100 sub from Eastwood HIFI a few years ago and it recently got damaged. Sent an email to Eastwood HIFI explaining the damage and the team were so helpful and informative. They knew exactly what the problem was but still consulted with the sub manufacture to be sure, organised a replacement part at a great price, that fixed my sub.
I would highly recommend Eastwood HIFI because the after sales service is exactly as good as the pre sales service in my experience, this is the kind of company I will stick with and recommend to others.
- Verified customer
Personal service and great prices
Late last year I purchased a range of Yamaha home cinema audio gear from Eastwood. I only stumbled across their store after a referral from someone else and I have to say I'm very glad I did. The guys were super helpful and really provided excellent advice about the products they sell. I normally do a lot of my own research and had picked a number of other components. Eastwood recommended some changes and I've been running the gear for over six months now and can't fault it. I'm so glad they offered their advice because the end result is fanta...stic. Not only was their advice spot on, they also provided a package price which was exceptional. Delivery was via courier and they offered full support for any setup related issues. They're obviously passionate about their business and the corresponding customer service. I'll definitely go back to them in the future for any updates or new gear. Would highly recommend Eastwood to anyone looking for quality equipment and advice.
For so many years, I have been a biased Bose audiophile until I have passed on the devices to my second son when he got married. I was glad I did. It opened an exposure to a new spectrum of HIFI brands and the realisation of better sound with bookshelf speakers. Having searched endlessly on the Internet and a few HIFI stores, I happen to fall on the Eastwood Hifi store 9 months ago. I have managed to buy enough devices with them to build a 2.1 & 5.1 systems combining some of the left-over equipments. I am not a high-end audiophile but the team ...at Eastwood HIFI were very helpful & courteous during the numerous purchase visits to the store & apart from a number of advice taken via email correspondences. The amount saved and time spared to pop from one store to another got me hooked with this store. My current systems may not live up to high end HIFI equipments but there's definitely a better sound difference from the old. I always visit their website and hunt for new specials. My third son is engaged to be married next year & will certainly look forward & be excited to build another new system with the team at Eastwood HIFI. I have no hesitation in bringing my friends to the store for the best advice.
- Verified customer
Casting a Spell
My new Yamaha WXC-50 streamer arrived less than 48 hours after placing the order with the friendly and knowledgeable staff at Eastwood HIFI. The new toy connected easily to my existing setup and within no time I was using the MusicCast app to get my favourite tunes pumping through the system straight from my Android tablet. I was able to hook up to Airplay, net radio, network storage and am looking forward to testing out the aux and optical inputs as well. Great value for money for a component with so many options and such good sound.
- Verified customer
Happy Martin Logans
I recently purchased a 5.1 system for TV/ music from the Eastwood Hifi people after using a lot of their time, honest advice and a lot of research on the web and other retailers . The system consists of Martin Logan 60XT mains and Onkyo AV Receiver amp.
My previous Yamaha system was good and better than most on the market for the price BUT, the Martin Logan 60XT and Onkyo is a such a step up in clarity and definition of voice and music that is, drop dead outstanding! The Martin Logan's reproduce music in such detail that I clearly hear each i...
A decade behind in everything
New home theater system was being investigated by me, I have a very detailed knowledge of information technology and I found the whole process bizzare at Eastwood HiFi.
The chap sounded as if he knew what he was talking about but half of it was just gibberish, at the end when he realized I knew a bit more than most he began to change tactic. The solution proposed was overpriced, the recommended installers knew less than they did when I spoke to them. I got my chosen speakers almost 30% less on line as well
Don't waste your time, research what...
I asked Steve Neil what would be his "perfect" HI FI system (my field is classical audio not rock or home theatre). I have bought 3 pairs of quality speakers before over the last 22 years from Eastwoo hi fi - this time he recommended the Martin Logan XT 60s. I have a good Yamaha amplfier and sub bass woofer already. 'C'est magnifiquie '!!!) they are neither small no light ( theyhave 2x8" bass woofers per speaker) but they look and sound fabulous - and at a price that beats any other supplier on my region (SE Qld) and delivered to my door in 2 working days. Technology has moved on and they exceed by far the sound quality of my older front speakers - not that they were ever bad. Discounted well below RRP too!
We just replaced a Yamaha RX-V663 Receiver with the Aventage RX-A1050, and the audible improvement is amazing. We use Triangle mains, and they have responded splendidly with improvements in sound stage, attack and the realism of cymbals etc...
The boss said it is just like sitting in a real concert hall now, and wants me to wait for Star Wars to come out on Blu-ray.
Thanks to the very helpful and informative team at Eastwood HiFi, who helped us avoid spending the same money on $1,000 HDMI and 10AWG long grain OFC speaker cables.
Just Off the Boat
Actually, it was a plane as I emigrated from the US in 2009. Luckily, Eastwood was one of my first stops. Great advice and post sale support when one of the items purchased was defective. 6 years on, still going strong. Love their new skool attitude and old skool values and the Central Coast, heaven on earth.
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