Easy Living Home Elevators

Dear Robert, due to our advancing years we decided to investigate the possibility of having a lift installed in our home at Blighs Road, Cromer. We have been here for approximately 45 years, we love our home, love the area and have terrific neighbors. So as we often drive past your premises at Willoughby, decided to call in, where we were introduced to Trent Sainsbury a lift consultant at your Company.
Following some discussions and preliminary inquiries, arrangements were made for Trent to pay us a visit on the 10th July, 2019, which he duly ...Read more

I know for a fact: The technical staff in the Brisbane Office are all fully qualified and at least four of those that worked here had been working for Easy Living for approx 10 years. Being an Owner Builder and Electrical Engineer myself, I am very picky about all tradesmen who work on our house. Whilst we have had some who were bad, the Easy Living people were highly professional and very experienced. I would not hesitate to choose them again if I needed to.
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It is now April 2019 and our much loved IGV Domus Lift is badly corroding inside...Read more

I used to think this company was OK, we have one of their lifts in our house. The lift itself has given us 4 years of good service with no problems. The servicemen for the annual service seem nice. However, along came the NBN and we had to turn our internal lift phone from a landline to a built in mobile because landlines go out in a blackout when you are on NBN (something the NBN adds don't tell you). The internal phone in the lift is a major safety feature in case someone is caught in the lift alone in the house, and is absolutely required by...Read more

Easy living installed a Domus lift to our new home in about 2011. Over the past few months, a few things have gone wrong with it - which we expect from time to time. The service by Easy Living and their booking system in the last 6 months have been terrible. Scheduling issues, poor customer service, text messages not being received, other peoples booking confirmations received by us (including their addresses). Calls not being returned. The best one is on 21 December 2018. We paid $2603.00 (upfront) to have a new motor pump installed and an NBN...Read more

Easy Living cannot sell the Domuslift from IGV because the factory is stopped production as it is worth NEGATIVE E23,000,000. So it has to suspend operations. Hoping to try and find an investor to bail them out. Got to get court permission first and thats only in September 2018. Its unlikely as they lost money for the last 4 years and have sales of less than E30,000,000. Its shut on 20 April 2018 and clients going elsewhere.

Easy Living don't want to give clients money back and say the problem is not concerning. It is for clients who h...Read more

***Stay away from this company***

Hello, we have been using easy living for many years without a problem, in the last 12 months they have changed the way they do things.
1. you cannot get a quote or an invoice, you get a quote invoice all in one that does not make any sense at all, when call them up and try and get an explanation Easy Living are confused by there own system and cannot give you a straight answer
2. You have to pay 50% up front before they will do anything - To me this is because there work is so bad that people are refusing...Read more

This company is the greatest example of "how not to do it" I have ever come across. They charged close to $600 for a service which is supposed to cover a whole range of the lifts functions - including lighting.

A Week later I receive a quote for approx $250 for a technician to return to replace an LED downlight - because he didn't have one with him at the time of the service - and they want 50% paid upfront! (not the case for the $600 service!)

This is a blatant rip off and what makes it worse is when it is brought to their attention, they ...Read more

Firstly many thanks to Dee (Dijana Vojvodic) for all of her efforts towards our new Easy Living Lift. We live in Port Lincoln, S.A. and of recent days built a holiday home in Ulladulla, NSW. As one would imagine everything had its challenges. Once the finer details of the Lift were completed with Dee then it is ordered from overseas, as soon as it arrives to Australia the arrangements were made and the installing boys drove down from Sydney to install. We were very excited as the Lift was unpacked. The end result was just as we ordered and...Read more