Easy Living Home Elevators
Verified199 reviews
Ongoing issues with the same lift. has now been unservicable for almost 1 year out of the last 3. No information forthcoming from Easy Living about when repairs might be made. Phone calls not returned.
We have had easy living service our lift for a few years and although it has cost us thousands of dollars for service and repairs we have not been able to use our lift. Communication has been shocking , we have spent hours on the phone trying to get a response . They never call back. We have waited months for them to return to the job but it has… Read more
never been fixed. we just kept getting more bills for a lift that does not work. Have to warn anyone who is considering a lift or requiring servicing of an existing lift to stay away from this company. We are still so upset about the amount of time and money that we have wasted .
Hi Susie, We’ve just reviewed the… Read more
Our home lift has broken down with me inside THREE times this year. Each time I wait for 10 days for a repair then it lasts a day and I am locked in again! There is a problem with the magnet on the door but instead of replacing it they just move it and go on their way NOT fixing the problem.
Dear Janette, We are very sorry to… Read more
Reviews with attachments
multiple services, multiple payments, no guarantees – I have a less than 4 years old lift. It was routinely serviced on 24/4/2024 for $576. Since then, a button to call the lift and a light indicating the lift on a particular level had stopped working. I had a service call on 8/11/2024 for $289 and was told by technician that it's likely due to power surge in my area and nothing could be done to… Read more
prevent it happening again. The light & button returned to work. On 23/12/2024, the lift stopped between 1st & 2nd floor. I managed to get the passengers out using emergency keys. But when I called for service, it was not available until 14/1/2025. [Name Removed] came on 14/1/2025 and could not be sure why the lift stopped working. He restarted the lift and found out the LONG TRAVEL alarm was triggered but could not explain why it's triggered and could not be sure if that was the cause of the problem. A bill of $289 was sent to me. When I queried why the cause of problem was not identified and no guarantee that the problem would happen again, I was given this response: "The lift is mechanical equipment, regular servicing is the best way you can keep all the components checked just like with your car. As it is mechanical equipment there are times where we will have faults that come up with general use and wear and tear." Therefore, I have to accept that my lift could break down anytime and without explanation. The only action I can take is to call for service, wait for weeks, pay another $289, hoping that it will not happen the next day and no one will be stuck in the lift. BTW, 2x call buttons (G/F and 2nd level) had stopped working since 17/01/2025, 3 days after the last service. All these happened within a 12 months period despite regular maintenance service.
Hi Albert, We're sorry to hear about… Read more
Easy Living Home Elevators - 7 years of use – Our long-term report regarding our Domus Lift as provided and installed by Easy Living Home Elevators. We find that Easy Living is an excellent lift provider and that the Domus Lift continues to operate as if it were new. The lift effectively converts our 4-level home into the one level because it is easy to move people and goods between floors,… Read more · 1
the only exclusion are large objects such as beds and lounges which are rarely moved and for which we use the stairs.
Easy Living Reports below are not what we found – I know for a fact: The technical staff in the Brisbane Office are all fully qualified and at least four of those that worked here had been working for Easy Living for approx 10 years. Being an Owner Builder and Electrical Engineer myself, I am very picky about all tradesmen who work on our house. Whilst we have had some who were bad, the Easy… Read more · 1
Living people were highly professional and very experienced. I would not hesitate to choose them again if I needed to. ..... It is now July 2023: After several years of trouble-free usage, our much-loved IGV Domus Lift continues to work perfectly. The title above refers to the initial installation where the lift control box was supplied from the manufacturers with a small hydraulic-fluid leak, however this was promptly repaired by the Easy Living service technicians. Thank you for reading this review.
Positive reviews
I’m very impressed with the service. I’m a person who integrates lifts into intercom systems. Met Louis, who is an outstanding technician who actually knows how to read a schematic. Made my job very easy. Very rare! I think he should get a pay raise. Thanks Show reply
4 years in and after sales service is still brilliant from Christian and his team at Easy Living Home Elevators. Even when the issue turned out to be my fault! Couldn't be happier with the lift, annual service or call out service. Highly recommend Easy Living Home Elevators. Show reply
From start to finish this has been a good experience. From initial dealings with Simon, the lift was clearly explained and demonstrated as well as the overall cost with no hidden surprises. Project manager Owen was always responsive to answer technical construction questions we had along the way. When time came for installing the lift Joel and… Read more · 1
Jackson were respectful, professional and very skilled in their craft and we felt very comfortable having them in our home. Upon completion easy living had a third person, Greg, review, handover and commission the lift. Unlike other companies, final payment is only asked for AFTER completion. This made us feel safer about the whole process. Deciding on a lift provider is a minefield. Apples aren’t apples and contracts can be very biased to the company but we were very happy with the easy living process. We could not recommend this company enough.
Negative reviews
We moved into our Brisbane townhouse in May 25. A technician came in to check out everything and replaced some parts and batteries. Then in August 25 a technician came in to do an annual service. Then earlier this year I got stuck in the lift and reported the problem. A technician came out and spent a lot of time checking, cleaning and setting… Read more
various sensors and parts. Today the lift again was not working. However after a while it all of a sudden started working again.
We are too afraid to use the lift ourselves, so we are only using it to move bits and pieces between the various levels.
Now we are again waiting for a technician to come and check it all out.
The worst is that we have to pay every time for service that does not resolve the problem and we have a lift that we are afraid to use.
Hi Jan, thank you for sharing your… Read more (+2 replies)
Karl Sowter serviced my mother’s 2 lifts, one of which had broken down. He was thorough and made a concerted effort to help me understand what might have caused the issue and how to deal with it should it happen again time. We live in Regional New South Wales so obviously it requires a greater effort to coordinate the services. My only concern… Read more
was that my mother, who is 84 and a chronic asthmatic had to use a steep set of steps, instead of the lift, for almost 4 weeks waiting for the service team to be available.
Dear Mel, Thank you for sharing your… Read more
Lift only half installed and no one will contact me to fix it – I would give 0 star if possible. After having many problems in the ordering process we now have half a lift installed in our property that has not been made according to the contract. We selected and paid for upgrades but have not installed them. When I questioned why they haven't installed the upgrades, I have only been able to get one reply… Read more
saying that they have given me options from another lift version. All they have said is that a manager will reach out to you but it has been over a month and no manager, or anyone else, has reach out to rectify this.
I should have gone with a different company when the sales team kept making mistakes but I felt that I didn't want to waste more time. But there have been so many delays and now they haven't installed the correct lift upgrades so our lift is only half installed for over 2 months. Please save your time and money and go elsewhere. You can see all my other reviews have only been 5 star glowing reviews but since noone will respond, I am not sure what else I can do.
I have all the receipts and images of upgrades not provided and half a lift installed.
Updated 18/11/24: I signed my specification document on the 7 Feb 2024. They state in their advertising that it should take 26-29 weeks to complete. We are sitting at 41 weeks and I have still had no contact from this company. I have had to take legal action. 12/12/204 Resolved.
Dear Fleur, We appreciate you taking… Read more (+1 reply)
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Recent reviews
My technician was Jacob Flynn. As usual he has left the lift running smoothly and quietly. As good as new. Jacob takes pride in his work and is an excellent techniician Show reply
We had a 6 monthly service by a gentleman named Karl. He was so thorough and went through many items we had not been aware of before. He showed us how to lock off the lift so children could not accidentally push a wrong button. Karl also determined that our lift sim was not working and we were not able to make calls. He helped us recharge the… Read more · 1
account and waited until the phone service was active again. Karl provided professional and kind service and we are very grateful for his time and attention.
Jacob arrived on time and immediately understood the issue and effectively resolved the lift reset. He also took us clearly through a procedure that will allow us to resolve in future. Great service. Show reply
Jacob Flynn completed the annual service on our lift and once again, he did a great job. Easy Living services are a good company to deal with - well organised, excellent staff like Jacob and good communication. Show reply
Jacob did my lift service and then today replaced the backup batteries and upgraded my lift phone to G4 has been excellent throughout. He is personable, knowledgeable, experienced and efficient. I am unable to attach Invoice 00001052 to this feedback app. Show reply
Amir Queensland team did a great job with our annual lift service. They were professional, efficient, and made sure everything is running smoothly. Highly recommend their reliable service! Show reply
Once again had a wonderful experience, Karl Souter service my lift and Karl was courteous, helpful and his communication was spot on. Very happy with my lift and the service provided. Show reply
Mark and Karl were very diligent in servicing and repairing my lift. They were both friendly and helpful. I received some useful tips on daily use. Thanks. The extra expense for technician travel time is a bit off-putting. Show reply
We were happy with Karl Sowter’s service and follow up. Not only on this occasion but on previous occasions as well. He attended to our concerns and sorted out any issues with the lift and telephone connection. Would highly recommend. Show reply
Find out how Easy Living Home Elevators compares to other Home Renovators
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Great lift service – Karl and AJ did a terrific job repairing my lift. We were told it would take 2 men x 4 hours each and were quoted accordingly. It only took 2 hours so the invoice was dramatically reduced. These technicians are fantastic and i wish they would always service my lift. Show reply
Outstanding Customer Service – Ben attended our property and assisted us resolve an issue with our home lift. Ben we are extremely grateful for your professionalism patience and communication skills Well done and thank you Patrick Show reply
Excellent Communication & Help to Solve Lift Issues – Have just had conversation with Kym W at the Service Dept in this company in regards to some ongoing private house Lift issues. This friendly lady has been very understanding and helpful indeed and payed full attention to my concerns. She followed through to speak with other management to help solve the problems. Highly recommended! A rare Aussie help in business these days which is often found wanting. Show reply
Excellent service – Karl Sowter from Easy Living replaced several items in my lift today. He arrived promptly, worked quickly and efficiently and explained what he did. Excellent service. Show reply
Most Helpful, Thank You – Karl Sowter kept us informed as to when he would arrive (being in the country), he explained why we had the problem, was able to fix the problem (installation) very quickly and explained the workings of the elevator, which gave us confidence in the product. Extremely Helpful and very Pleasant. Show reply
Routine Lift Service – The lift has been installed 11 years and no problems. The service technician, Karl Sowter, gave a good impression of the Company. He explained what he was going to do, did it and then confirmed with us that we were satisfied. He arrived on time which is something rare in these times Show reply
Easy Living Elevator - Service- Jacob Flynn – Jacob Flynn serviced my lift a few months ago and came back today to replace a light globe in the lift. Jacob is very helpful and personable and my lift has been working well ever since he came and serviced it. Show reply
Annual Service – Always book Karl if you can! He really knows the product and how to fix and service. He is sensible, works carefully and steadily and always cleans up perfectly. I was lucky, booking early, but it would make such a difference if you could follow what most services do these days with notice of scheduling the day before and notice of arrival an hour before (to be fair you did notify on the morning of his expected arrival). Show reply
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We’re sorry to read this,… Read more (+4 replies)