Easy Living Home Elevators

Elevator not working in my parents home after a power outage. They have been told to wait 1 week for a service call to repair. They are elderly and can't access bedrooms or garage without difficulty. Not good enough Easy Living!

Excellent service and product, always helpful and accomodating and willing to think outside the box to fulfill our special needs.
A willingness to alter the way they do things to put the customer first !

trent is unbelievably helpful providing competent people to do the installation.
A very positive experience.
Thanks Easy Living Home Elevators for all assistance.
Jingoes now I need seven more words. So here they are!!!

As with most things, there are always minor teething issues. Martelli and the team have provided proficient back up and service addressing any and all issues.

All team members to date, from the initial sales team, through to technical advice, installation teams, commissioning, and back up service have all acted in a professional manner throughout the project.

The on site staff have demonstrated good communication skills, have been customer service centric and performed work at a satisfactory level of technical competency. We look forward to an ongoing relationship with Easy Living and a continued provision of quality back up and service.

Hassle free with sound advice throughout the project. These people know what they are doing
Assigned a project manager who was on site to guide us through building requirements. Installation team was great to work with and true professionals

Thank you Matt for initiative in organising prompt replacement of transformer damaged by power surge. Thanks too for delivery of long awaited brochure.
After the inevitable trauma of adding a lift, all our service experiences have been prompt and efficient. Thank you. Frank & Gwen

I had a few issues initially with delays and change of personnel but I am more than happy with the end result. Every person who has seen it is more than impressed on how smart it looks.

Martelli came onboard and did an excellent job with organising the installation. The team that installed were very competent and carefull. There was not a mark that alone a scratch left on the surrounding walls, floors etc. Its been operation without a glitch for a good while.
Thank you Martelli and your team of installers. Your efforts were very much appreciated.

We had Matt who came and did our service on our 2 lifts 2 weeks ago and he was very thorough and
professional. He was on time and we are very happy with his work.

Just had our first regular service on our Easy Living Lift with technician Matt.
When we made our booking the phone assistant was helpful and obliging.
Matt came in the expected time window and called first to update us on his arrival time. He was very friendly and happily answered any questions we had about our lift.

After several call outs we got Steve O who was really helpful in sorting out our breakdown problems. Extremely happy with his customer service follow up call checking on previous days work.

Had our Domus personal lift serviced by Easy Living this week. I found the booking process efficient and technician Matt arrived on time. Very amenable Matt carried out the service and also fixed a minor problem in our lift well. I was very pleased with the overall experience and would have no hesitation in recommending them.

After a slow start we are now enjoying our new lift thanks to the efforts of Stan and Clint from the Melbourne office who went out of their way at final fitoff and handover to make sure we got the product we were promised .

Jacques was very efficient and he was helpful and also very knowledgeable and explained everything to me. He arrived on time and checked all aspects thoroughly. Thank you very much Jacques

From the very beginning we had trouble with Easy Living Elevators. We were given specifications, but on each visit during the build they changed lift well specifications, a cost I had to wear. Within days of install the lift broke down and has continued to break down, so much so I insist that only bags go in lift and passengers go down the stairs, if the lift is working. I had had them out to fix the breakdowns over the last year numerous times. I currently have been waiting a week for a service, and today I am now told it's another 3 days, today's appointment cancelled late.
Let me caution anyone considering using this company, DON"T

I am sorry to hear Domus lifts are no longer being made .We had ours now for 8 month and are very happy with its performance and quality.
Our experience in dealing with Easy Living could not have been better, with both Craig and Robin going out of their way to assist us during the whole project, I only hope that there will be continued good support for Domus lifts now that they are no longer in production
Theo