Community First Credit Union was very professional throughout the whole process, their staff was friendly and honest from start to finish. I cannot thank them enough for their assistance. I would highly recommend them to anyone.

The actual communication I had with Simon was good. He was helpful, honest and articulated well. However, trying to get through to a Community First Credit Union representative was pretty annoying.

After THREE MONTHS of jumping through their hoops, being told we had conditional approval and completing discharge papers, they tell us they don't have enough money to lend to us for our extension. Our builder is our of pocket because he's been waiting so long, we are out of pocket because we will miss out on the grant and we are devastated that our build will not go ahead this year. Unforgiveable behaviour and ridiculously bad business planning. Avoid.

We applied for a home loan and multiple accounts through Easy Street. After six weeks of paper work and taking time off work to complete their checks, they've now come back saying they're over-subscribed and can't offer a home loan. What an inept business model that this can't be foreseen. Lack of feedback and a very poor online experience too. They're not worthy of your money.

Easy Street advertised a rate of 1.95% variable and had many applicants.
For some bizarre reason they were unprepared for this.
I went through the painful process of going through the whole application and getting approval, only for them to withdraw their offer at the 11th hour because it was so oversubscribed.
I've refinanced with ubank and loans.com.au in the past and the process was far more professional and streamlined than dealing with this lot.
The loan consultants I dealt with were actually lovely, but their management team leave a lot to be desired.
Never again easy street!

I went through the entire process of verification including getting my home valued and after 3 weeks got told that my loan was not going to be approved even though my financials are all good

I initially reached out to Easy Street due to their low interest rates, for a new owner-occupied mortgage loan. 100% true (ADI) interest offset, plus no ongoing fees was very attractive, plus customer-owned banking organisations tend to have higher ethical standards and care more about their members. I was so pleasantly surprised that this did not come at the cost of inferior technology (everything was done on-line), and the quick responsiveness to queries was amazing. Jeanette was my contact and she was absolutely flawless in terms of communic...

I selected Easy Street primarily because of their low interest rate. However I was surprised by how good and friendly their customer service was (compared to the big banks). Jeanette, was lovely to deal with and I would recommend Easy Street to my friends

Applying for a Green loan, Tulli was extremely helpful, able to explain the process and was bubbly, energetic and fun to talk to. Everything about the process and how the loan works was covered and went to plan on execution. Very easy to deal with. Rates are very competitive and no early payout fees :)

I am so happy with my refinancing of investment and home loans. Great rates, redraw and offset and the bonus of a great lender to support me through the process.

Advertised was a great rate home loan with all the features I wanted (redraw, 100% offset). The application process was smooth and easy. And Narelle, my home loan customer service specialist, as well as other staff made the application the simplest I have experienced to date. The website and phone apps are sufficient for my mortgage needs..

I recently refinanced from Easy Street to another bank. I asked over the phone if there would be any fee on top of the $300 discharge fee my loan to refinance. I was told there wouldn't be. On refinancing they charged me $400 for their solicitor on top of the $300. Deceptive and unprofessional to not advise me of this fee - and it is also an excessive fee that is more like a penalty rather than genuine cost recovery.

Avoid this lender.

Like the other person who commented, Easy Street may be good for those who have a variable interest rate home loan, however, they are not so good when it comes to fixed rate home loans, so beware.
We will not be refinancing with Easy Street. A huge break cost amount to pay.
Tried talking to them. Got nowhere.

Narelle worked hard to ensure everything went smoothly. She patiently explained all of the requirements and then obtained approval for the fantastic offer to be available even though settlement was after the expiry date of the offer. I couldn't of asked for better service and am very happy with the product.

My partner and I obtained finance for our first home in August 2020. We were at our wits end by the time we came to Easy Street, as we had spoken to several lenders and brokers already who were unable accommodate us due to some of our arrangements being 'outside the norm'.

From day dot, Ben at Easy Street provided exceptional attention to detail and service. He was extremely knowledgeable and was able to advise the best product / arrangement for our circumstances. Ben kept us regularly updated on the progression of our application, and answered any questions we had in detail.

We were able to able to buy our dream home, well within our repayment capacity thanks to Ben / Easy Street. Highly recommended.

Mortgage application process was speedy. Narelle was very helpful throughout the process. Great rates as of late 2020. Smartphone app is simply laid out and does everything we need. Would recommend.

This is 2nd time I have dealt with the loans section and both times the customer service has been excellent. It is a pleasure to actually speak to a person and have the process explained. The rate is better then other big banks and there is no monthly accounting fee. Emails are replied to promptly and usually with a follow up phone call as well. I have also previously called the call centre and you get to speak to a person (not an automated message, which disconnects) and the staff are very helpful.

Excellent attention towards customers in terms of care and service. I applied for a personal loan and the entire process was smooth and professional. Steven especially was extremely helpful in guiding me through and I would highly recommend their services.

Sabina greatly assisted me in the loan application and approval process

I am very satisfied with the rate that I received which is greatly by far much better than ANZ rates

My experience with Easy Street is just but great

My wife and i have been dealing with Simon and can say he has been a great help with us getting our loan.
I have been with ANZ for 35 years but they were no help at all and there interest rate was double what Simon got for us. I am now closing all our ANZ accounts and opening with you.