Easy Street

Jeanette offered me the absolute best service I have ever received when dealing with a financial institution. I needed to top up my mortgage & Jeanette was pro active, calling me to let me know what documentation was required and step by step letting me know where the process was at. Always polite, friendly & so professional, she is an asset & I would highly recommend Easy Street Financial Services based on my experience.

Easy online application, just send through necessary documentation
Great staff to deal with.
Simon was my lending specialist, he was very professional, friendly and prompt in returning calls and email enquiries
Highly recommend them

Community First Credit Union was very professional throughout the whole process, their staff was friendly and honest from start to finish. I cannot thank them enough for their assistance. I would highly recommend them to anyone.

The actual communication I had with Simon was good. He was helpful, honest and articulated well. However, trying to get through to a Community First Credit Union representative was pretty annoying.

After THREE MONTHS of jumping through their hoops, being told we had conditional approval and completing discharge papers, they tell us they don't have enough money to lend to us for our extension. Our builder is our of pocket because he's been waiting so long, we are out of pocket because we will miss out on the grant and we are devastated that our build will not go ahead this year. Unforgiveable behaviour and ridiculously bad business planning. Avoid.

We applied for a home loan and multiple accounts through Easy Street. After six weeks of paper work and taking time off work to complete their checks, they've now come back saying they're over-subscribed and can't offer a home loan. What an inept business model that this can't be foreseen. Lack of feedback and a very poor online experience too. They're not worthy of your money.

Easy Street advertised a rate of 1.95% variable and had many applicants.
For some bizarre reason they were unprepared for this.
I went through the painful process of going through the whole application and getting approval, only for them to withdraw their offer at the 11th hour because it was so oversubscribed.
I've refinanced with ubank and loans.com.au in the past and the process was far more professional and streamlined than dealing with this lot.
The loan consultants I dealt with were actually lovely, but their management team leave a lot to be desired.
Never again easy street!

I went through the entire process of verification including getting my home valued and after 3 weeks got told that my loan was not going to be approved even though my financials are all good

I initially reached out to Easy Street due to their low interest rates, for a new owner-occupied mortgage loan. 100% true (ADI) interest offset, plus no ongoing fees was very attractive, plus customer-owned banking organisations tend to have higher ethical standards and care more about their members. I was so pleasantly surprised that this did not come at the cost of inferior technology (everything was done on-line), and the quick responsiveness to queries was amazing. Jeanette was my contact and she was absolutely flawless in terms of communic...

I selected Easy Street primarily because of their low interest rate. However I was surprised by how good and friendly their customer service was (compared to the big banks). Jeanette, was lovely to deal with and I would recommend Easy Street to my friends

Applying for a Green loan, Tulli was extremely helpful, able to explain the process and was bubbly, energetic and fun to talk to. Everything about the process and how the loan works was covered and went to plan on execution. Very easy to deal with. Rates are very competitive and no early payout fees :)

I am so happy with my refinancing of investment and home loans. Great rates, redraw and offset and the bonus of a great lender to support me through the process.

Advertised was a great rate home loan with all the features I wanted (redraw, 100% offset). The application process was smooth and easy. And Narelle, my home loan customer service specialist, as well as other staff made the application the simplest I have experienced to date. The website and phone apps are sufficient for my mortgage needs..

I recently refinanced from Easy Street to another bank. I asked over the phone if there would be any fee on top of the $300 discharge fee my loan to refinance. I was told there wouldn't be. On refinancing they charged me $400 for their solicitor on top of the $300. Deceptive and unprofessional to not advise me of this fee - and it is also an excessive fee that is more like a penalty rather than genuine cost recovery.

Avoid this lender.

Like the other person who commented, Easy Street may be good for those who have a variable interest rate home loan, however, they are not so good when it comes to fixed rate home loans, so beware.
We will not be refinancing with Easy Street. A huge break cost amount to pay.
Tried talking to them. Got nowhere.