- Physical Store
- Verified customer
Dont use Eb games for console repairs
1. Took 3 weeks to up all 2. Stayed at shop for 6 days before they sent it off to there repair center in eagle farm qld. 3. They dont tell you second hands parts/ reconditioned used, 4. 3 mth warranty, where really it should be 12 mth if brand new part used. If had been told this from the day I dropped it off and paid in full $ 154.00 up front instead of a min$ 20.00 deposit I would've have gone else where, which is what Im doing next time.
EB Games Castle Hill Customer service terrible.
So I received a faulty drone purchased from be games castle hill as a gift.
Went back to store with original receipt for an exchange.
Told sure. But we have no stock.
Asked when stock would arrive. Told they had no idea. Could be next month could be a year.
Ask to have stock from another store shipped to local store and was told to drive there.
Asked for a refund. Told its past 7 days.
I said the product you sold was faulty. Was reminded by the manager it was past 7 days.
I asked about warranty. Was told take it up with manufacture
Ask what my options were again. Told store credit or keep the drone.
If I only could give a negative review.....
Wagga Wagga EB GAMES is Awesome
The staff are very nice to me Im not just saying it they remember me and help me out when needed and always tell me the best games and recommend awesome headsets all very positive staff And all friendly people will shop again there
I pre purchase a game online was informed it was available on day of release but it wasn't there so I canceled the order was told i had to ring customer service I did but was told that they cant cancel the order. I have to go back to store to cancel order and get a refund. Very bad sales the store assistant should have known this I will no longer deal with eb games ever.
Got A scratched New Game Blamed me for it!
got the new COD MW and it was scratched when i went to take it back Keith the store owner said that i had scratched it!! of course i had not scratched it as i have millions of games and dvds which are never scratched. after blaming me i managed luckilly to get the $99 refunded onto a gift card wont be going back this was in hervey bay store.
- Physical Store
- Verified customer
Would rate 1 star if i could
Bought a Razer Thresher headset 13 months ago for $183 from my local Eb Games store. While it worked perfectly for 1 year, it has developed a fault that renders it useless. The first thing i did was to contact my local store. They initially told me that because it was one month over the warranty period i had no options for refunds or replacements. They told me to contact Razer and see about their 2 year manufacturer warranty, so i did. While Razer initially deemed it defective, they did a back flip on helping me when they learned that the heads...et was bought before Oct 1 2018, thus only offering a 1 year warranty, which had run out when Eb games warranty had run out. After shipping the headset to EB games on their advice, they deemed it wear and tear and refuse to repair, replace or refund. So now i am left with only one option, contact the ACCC and warn others to avoid Eb Games and Razer products at all costs.
Terrible when you order preowned games you get the crappiest quality
Very unhappy with my last online order through EB Games. I ordered preowned games and I think they found the worst crappiest games. Most had an EB Games cover not even an original one, and the copy of Fable had some Spanish cover probably not even a legal copy of the game. I feel like they found the most crappiest unsellable versions of the games and used those. They don't show this on the online shop you don't even know what you're getting so they take advantage of selling you the games they probably wouldn't even sell in the physical stores and then slug you for express post which still takes a normal postage time. NEVER buying from online EB Games again.
Bad customer service
Eb games booval queenland was very rude to me. The employee treating me like crap and didn't want to know me. The problem was the Xbox LIVE card. Wasn't activated properly. The guy looked at me and said it was my fault. I said to him how could it be my fault when you guys are the one who sold it to me in the first place and and I left the store. This happen to on Thursday 03th of October,
Waste of time - products not in stock
Theya re selling and charging people for stuff they dont have in stock. Dont waste your time calling them. They dont even listen to what you are saying and will try and sell you more things instead of helping. Waste of time. Will order from other online store in future with good track records.
Got my PS4 fixed at EB Games
Eb Games Reboot team fixed my PS4 to work perfectly again in just 2 weeks after all my attempts of trying to tinker and fix it myself. They repaired my motherboard and replaced the HDD.
The price is affordable just AUD$144 and
I’m super happy with my fixed Ps4 as I didn’t want to buy a new one. I’ve been feeling bored without it when it’s broken.
Thank you Eb Games Reboot team :)
Perfect customer services
I had preordered borderlands 3 online but realised that I have order the wrong edition. I went to the nearest be game store to my house and spoke to Anthony for the solution. At the end, I manage to get what I want and it make me very happy and feel appreciated to the eb game staffs in Tuggeranong store. I will continue to shop in eb game as an eb game loyalty customer!! :)
$150 New game arrived unsealed & Code already redeemed !
Paid $149.95 for Borderlands 3 Super Deluxe Edition. They had the audacity to charge $14.95 on top of that for delivery, how disgusting. It would cost them probably a quarter of that. The game arrived un-sealed, and the downloadable content code had already been redeemed! No doubt their staff are thieves, because this game was released 2 days prior. Called customer support, was advised to go to my local store. This game is not even available in any SA store, I had to point that out to them. Then we were asked to send them an email with a pictur...e of the code, and now it's just a waiting game. Perfect way to ruin my son's birthday, thanks EB games! I would recommend JB HiFi, they price match and price beat, and have never provided a used item when we purchased a new one. Unfortunately they didn't stock this edition, so we had no choice.
My son bought a razer headset with christmas money last year. It fell apart by February and so it was repalced. It then fll apart in August and even though according to Razer and the internet it had two years warranty, EB games told us it only had 6 months warranty and it fell apart due to misuse. Tried 3 stores all with the same response. Contacted Razer in America through a series of Emails and photos and this week a brand new set of headphones came in the mail, under warranty due to no MISUSE. The staff in Tea Tree Plaza were rude and b...asically told my son to his face while I was with him that is was his fault. It definitely was not as he looks after his stuff so well. Arrogant Arrogant Arrogant and because of this he cancelled his pre order he had and will never shop there again after our family spending thousands there over the years. The main rude persons name was Alex.
Horrendous service at Greenhills store
I am constantly hounded and harassed by the staff at the Greenhills NSW Store. I am followed around by the managers, glared at and I know they talk about me as soon as I leave. They do this even with my friends and family are with me. They have never asked if I needed help, and are rude when I do purchase anything.
The managers have personally harassed me for touching products I was looking at. Unbelievable.
Would recommend JBHiFi or Big W at the centre instead of the ignorant staff at EB Greenhills.
pre-ordered Borderlands 3 Daimond Chest delivery 5 day after the release date
pre-ordered Borderlands 3 a few months before the release date, didn't get delivered until the week after the release date. Don't sell any pre-order game online if you can't manage to deliver the game on the release date. Worst customer services ever, don't even reply email you send to them
Disgusting Customer Service at your Kwinana store.
Male staff member was extremely unhelpful and was more interested in getting back to the conversation with his co-worker/boyfriend. His recommendation for a 8 year old girl was Call of Duty. He couldn’t have been more disinterested if he tried. Went to Big W. Will never shop at EB Games. Australia. Up your game. This type of customer service would never happen anywhere else.
Gone to crap.
Years of loyalty on my end to be left with a faulty "refurbished" Sphero bb8 droid with no offer of replacement or even repairs, because apparently pre owned products only have a 3 months warranty (have had droid for 6, before battery was faulty) and that they don't do repairs... even though it is stated to be guaranteed refurbished by eb games. Now after seeing I'm not the only person to be treated so poorly by a selfish, lying company with god awful customer service. I'll be looking for alternative stores for my game and merchandise needs.
How to lose loyal customers
would not recomend purchasing anything from eb games as there returns and change of mind policies are misleading. Disgusting treatment of a loyal customer who has spent literally thousands of dollars over the years & countless almost worthless trades. never see my business again.
Too overpriced and has bad trade value
EB Games has the best sales and many acessories, consoles, tech and games and that's it. Their prices are way higher than their competition and don't get me started on how much of a rip off their trade in value is.
Lies to parents
They lie to parents and say that mortal combat isn’t suitable for people under 18. I played it when i was 7 with my parents but now can’t play it anymore thanks to EB games, cause my parents don’t even remember it and they think its too violent
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Questions & Answers
if i clicked home delivery on the website do i have to pay the amount of what i bought and postage or just postage?
Why do your products not work?
We never received the product. I'm trying to get a refund for a product I didnt receive because EB games never actually sent it. It took 4 weeks for them to find out that they never actually sent it. And I'm still waiting for a refund.
Dear Eb games can you lay buy or do you have to pay money straight up to buy something
ok thanks but if i like pay since its 18.00$ do i have to pay 15.00$ when they arrive at my house or pay 18.00$ and then 15.00$ when i enter the store next?
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