EB Games

Worst online customer service experience ever. Clipped my account with bogus claims of no personal use. Call centre staff were rude, failed to follow up and obviously don’t like paying customers. Shop elsewhere.

Great place I always buy games and other things here they have so much and the staff are funny and friendly always been easy to use getting the new Xbox series s soon

I tried to pre-order God Of War Ragnarok Collectors Edition Online today, and EB Games wouldn't allow me to use the ZIP payment method. I called my local store (Munno Para SA 5115) and customer service. NO ONE would help me to be able to use ZIP. They told me I would have to pay the deposit by bank card, (I couldn't do that because last minute direct debits came out the night before) I told them I want to pay the FULL amount but they said the same thing and I quote " you would have to pay the deposit via bank card" I didn't want to pay the deposit! I wanted to pay the full amount! I work 12 hours shifts during the day and night. I can't be in store to get the ZIP in-store code either, because I'm working or sleeping.

I am always impressed with how the staff are considerate to their customers needs and won't push them to buy things they are not interested in but will still tell you all the offers and sales available at the time in store.

I’ve brought a Xbox One Stealth Twin Charging Dock - Black and the screws easy came out and I had to spend ten dollars to buy extra screws to fit the batteries.

Bought an Elgato Face Cam from EB online. After four months the product developed a fault, so I emailed EB to organise a replacement. I got your run of the mill response asking what the issue is, even though I explained this in my initial email, I was informed they are looking into replacement stock. That was 13/4 and I have not heard anything since. I have tried to contact them asking about the replacement, but I have heard nothing but silence from them. I have even tried returning it to a store but their service in the stores is the worst and they refused to help. I refuse to have anything to do with this retailer.

Terrible service. Pre ordered game. Never sent for pick up. Customer service unless said it would be sent when it could.

(this is the person with the 2nd broken Logitech shifter) I went to Wonthaggi eb games to buy Forza Horizon 3. I was soooo excited to come home to play it to realise it was broken. My Xbox One S says "installation started: Forza Horizon 3"
Than a couple minutes later: "installation stopped: Forza Horizon 3"
Thanks Eb Games. 2nd time something broke

Good range of games and very good prices for re used games. Good use of membership card to get better prices

Order a 2nd-hand Xbox 360 Kinect senor at $8 and plus $14.5 postage (since I did not want to visit a shop to pick up due to covid concern) but delivered with a Xbox one Kinect senor. I contacted them via sending a message on their website and someone replied an email to ask what is my local shop, and I replied back to advise my local shop name. Then no more response. After two weeks I requested a refund via paypal and my request was rejected with the reason that I did not post the item back (but I was never informed by EB games to post it back plus the postage could cost more than $8). It is a small amount of money, but I am disappointed with this shop.

I purchased a refurbished PS4 Pro from eb games at Parramatta which was delivered promptly. It worked for 2hrs and now turns off whenever a game starts. Sure it looks nice and clean on the outside but there is no way in hell this thing was tested as the company proudly states on their website. Do not buy refurbished consoles from eb games. Utter rubbish.

I saw vanguard on sale. Sale price was labeled on the box. Took it too the counter and they said the sale price was a mistake. Wouldn’t offer me the price and claimed someone must have mixed it up. Won’t waste my time with this company. Amazon have pretty good deals. Don’t go to EB games.

Not impressed ordered Eevee collections 6 months ago, then got told i wasn't in the first wave had to wait until next month due to not being in stock, then looked on the website and it was being sold as in stock right now. For fill your pre-orders before selling your stock to new people

So sick of this company. They are only out to squeeze every cent out if you and it has become so obvious

So I bought a pre-owned nintendo Switch from them sometime last week and they sold me a switch with a few buttons that were completely unpressable. I had to use rubbing alcohol several times as the buttons kept getting stuck constantly and I had enough and ended up sending the Switch back to EB Games and will never buy a pre-owned console from them again. This is the second time they have sold me a Pre-owned console with issues. Several months back I bought a Wii U from them which of course was pre-owned and the power cord did not work at all w...