EB Games

I bought two "refurbished" playstation 4s and they were both faulty. I bought them from two different stores in less than a week. The first one the HDMI output did not work, and the second one would not register the controller to initialise the syatem. When I complained about the first faulty unit, the employee said they are sent from head office… Read more

and not opened, just sold as is. When I asked if they would consider checking each unit when they arrived, he said no, we get too many in. The stores won't even turn it on once to check it even works, so if it is damaged in transit the customer pays the price. Literally. I can't even leave a review on their site as they won't deal with individual cases. So what is the point of having a review section at all?

Customer service is absolutely terrible!! Their systems are so far behind other competitors it’s ridiculous. I’ve been waiting over a month for them to put EB world membership onto the correct account because the employee put it on the wrong one when I bought it in person and their only option for that is to sync my original level 4 accout with… Read more

the other account. Meaning I’d lose all my data and receipts spanning back to 2014… Jesse doesn’t know how to find resolutions and needs proper technical training..

Absolute waste of time, they claim to price match but when you get there they complain others stores are too cheap and will only match a price in the same shopping center. They are full of it. Show details

Been waiting for a preorder since October 25 last year, they didn’t send text that it was ready for pick up and canceled my pre order. Sad to see that they reopened pre orders for the same product on Jan this year. I won’t be surprised if employees took the product to scalp it. Show details

EB GAMES VIOLATE AUSTRALIAN CONSUMER LAW. An Xbox Series X controller, purchased at EB games Gladstone, was to be returned under warranty (well within manufacturer warranty period). The EB games staff member advised that, because an EB Games extended coverage warranty was not purchased, the options were either: Return to manufacturer directly, pay… Read more

EB games a $20 shipping fee to ship it to the manufacturer, or sell it to them as a used item for $20. THIS IS EXPRESSLY AGAINST AUSTRALIAN CONSUMER LAW. This I also perceive as an attempt to commit fraud by convincing us to cheaply sell an expensive item to them through deception. This I also perceive as an attempt to deceive us into paying for extra 'protection' when the product is already covered by Australian Consumer Law protections.

Excerpt from the ACCC: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

"Businesses must not tell consumers to take the problem to the manufacturer or importer. When a product has a major problem, consumers can choose between a refund or replacement. Businesses must fix a minor problem with a product or service by at least giving a free repair."

What a bunch of crooks. I should report this to the ACCC for investigation

To Whom It May Concern, I am writing to express my heartfelt thanks and appreciation for the outstanding customer service I received from two of your staff members, Jamie and Connor, at the EB Games Ocean Keys Clarkson store. Late on a Saturday afternoon, I brought in a substantial trade of retro games. Despite the timing and size of the trade,… Read more

both Jamie and Connor handled the situation with exceptional professionalism, patience, and enthusiasm. They took the time to process everything efficiently and were incredibly friendly and helpful throughout the entire experience.

What truly set them apart, however, was their response when we discovered that the trade had been mistakenly assigned to a secondary Level One account I had, instead of my main Level Four account. Rather than brushing it off or passing the problem along, Jamie and Connor immediately took ownership of the situation. They contacted the appropriate team in the eastern states to investigate and resolve the issue and went out of their way to keep me updated regularly with the progress.

Thanks to their persistence and dedication, the situation was addressed properly, and I was left feeling incredibly valued as a customer.

It’s not often that you come across customer service like this, and I believe both Jamie and Connor deserve recognition for going above and beyond. Their actions reflected genuine care and commitment to ensuring the best outcome for a customer, even when it involved extra work late in the day.

Please pass on my thanks and gratitude to both of them—I won’t hesitate to return to the Clarkson store thanks to this experience, and I’ll certainly be recommending it to others.

Warm regards Raffaele Anselmo.

Great Customer Service - Robina Store – My daughter & I went into the Robina store this afternoon to purchase some PS4 games my son had given a list for us to get. As we stared blankly at the wall of games, I said to my daughter that we'd better ask for help otherwise we were likely going to be in there for ages trying to find everything on the said list. To my pleasant surprise, a… Read more

lovely sales assistant called Lauren overheard my comment as she was walking past us whilst helping another customer. She took the time to stop & let us know she'd be back to help us as soon as she had finished with the other customer. When she returned, she really did help us find everything we needed (both from physically looking in store to searching on the pc & online also) & did it all so happily for us (even though it took some searching time). Even when we had to call my son to verify things with him, she happily spoke with him & explained everything to him also. We walked out of there with 3 of the 4 games we went in there looking for & information on how to get the 4th one in the near future also. It really is so nice when sales assistants are so helpful and friendly. Thank you Lauren for such great service! We'll be back again soon...

Store Langford B.C. Best Store Vancouver Island going since 13 Langford store 19 turning 45 Manager Employees Friendly Knowledge able Can Expedite quickly. Negative head office should give all stores more sell to consumers in all areas games and Accessories and other Merchandise.

Ordered “ excellent “ condition “refurbished “ iPhone. Only to find that it was defective. Contacted eb games immediately only to be told that it was sold via another company. So they had to correspond with them on my behalf to rectify the problem. Oh to be told no returns accepted, no refund or replacement on refurbished phones. I’m out of… Read more

pocket over $700 now either useless phone that is from and unknown company sold by eb games! I’ve emailed ACCC. Blatantly obvious the phone was not thoroughly checked before selling and not in excellent condition as the advertised.

I ordered 2 Pop vinyl's, when they arrived I opened the box to make sure my order was correct and put it aside. Went to wrap Christmas presents today and the pop vinyl box has been cut and sticky tape is holding the 2 sides shut. Clearly staff knew this was damaged stock given the sticky tape. Cant find an option to deal with on-line even though… Read more

that is where I brought it. Closest store is over an hour away. Disappointed when this was a Christmas present.

Multiple spam emails for the past few weeks, it's harassment! Never buying f4om this pusher again, absolutely shameful the aggressive harassing style emails the past few weeks. What [Content Removed] management are who approve this !

Poor service . Online.Pre ordered an item back 2 and half months ago so I can secure it.The release date came but no news from them.I came in contact with customer service and they told me that my item was not even shipped from then .Meanwhile the product was released at local shops.The manager emailed me and said the product will leave from their… Read more

warehouse the day he saw my email amd thatvhe ll refund me for shipping as an action of goodwill.He sent me another email to track my order but when I tapped on it there was no reference about my order.The day after they took full payment from my account but still no update about my order

FINALLY found packs of Pokémon cards for my 11 year old son. I was so thankful to the staff. Yet when he opened 7 packs there was not a single good card. We bought the same packs from the local news agent and every pack had at least one good card. And suspiciously, EB games has started selling singles at inflated prices. I suspect they're opening… Read more

and resealing the packs just like other scalpers. Absolutely shameful; my son was there with me in person when the cards were bought. Pretty disgusting conduct when children are involved.

*New* scalpers of the business. EB have always notoriously been money hungry, charging mums $120 for games that are <$80 everywhere else since they first opened their doors. However, now they scam customers into buying their membership for the promise of stock accesss, which is a Complete and Utter LIE!!! even if you go on their site at the drop… Read more

time, you won't be guaranteed anything and will most likely be left empty handed. New low for EB garbage

Used to like EB games, over recent years though, the brand has fallen off a cliff. Worthless price match policy, went to buy a game the other day, loads of competitors advertising it for $79, EB Games price...$109. When queried about price match, their response.. Quote- "depends how much it is, if it's $79 like some other shops are selling it for,… Read more

we can't do it as we would be loosing money"

Absolute horse sh*t, how are the other shops selling it for that price then? Won't be getting any of my business ever again, I'll just go straight to JBhifi now

Ordered 3 games one was the wrong one one doesn't work Poor service and not worth the $ you pay for the cover cost What happened to this company used to be good to deal with checked gemes to make sure they worked and now apprently they can't be bothered Won't bother wasting time and $ buying from here again.....

Right... Let's get into the lack of stock of Pokemon cards that every eb games stores seem to lack in. What's the point of selling a product if you can't walk in and purchase it? Instead people constantly are redirected to online purchases and or presales? As a consumer this pisses me off every single time and is getting to the point where I'm… Read more

just going to take my business else where. If you can't stock a item for what ever reason then stop with the advertisement in shops and don't sell it. That would be much easier then talking rubbish that you have the stock but in fact u don't.. The staff are amazing but who ever does the store purchases needs a head check and maybe a new job as you can't even do a simple thing like supply your franchise with product you "claim" to sell!

I went to Macquarie centre to grab my son a shirt. Katherine was soo helpful going through back and forth searching for the shirt as well as coming our to serve customers. Thanks Katherine for going out of your way to dig through and search. Show details

Great store at Beenleigh. Friendly staff. Harrison always helps with great tips and current offers. My kids exchange / trade in games and get new ones. Very happy with this place.

On June 13th, 2025, I visited EB Games in Morley Galleria to purchase a Pokémon box. The store is advertised to close at 5:30 PM, and I arrived two minutes before closing. Despite this, I was told I wouldn’t be served. I pointed out the time on my phone, explaining I just wanted to quickly buy one item, but the staff member insisted the store was… Read more

closed and told me to leave, stating she didn’t want to argue. If the store closes at 5:30, customers arriving before then should still be served especially for a straightforward transaction that would have taken seconds. As a loyal customer, I was extremely disappointed by this lack of courtesy. Frankly, it felt dismissive and disrespectful, she was very rude. I ended up going to Good Games Morley instead, where the staff were friendly, the service was excellent, and the prices were even better. Safe to say, that’s where I’ll be shopping from now on.

usually they are really nice but this one time they did not let me buy a game for no reason at all, i had the money the game was in stock but for some reasone they didnt let me get it. so i began to leave and then they start laughing at me. so screw them. Show details

Do NOT pre-order consoles for delivery with EB Games. Pre-ordered a Switch 2 with express delivery the hour they came on sale. At no point was it communicated to me that Express Delivery couldn't be achieved with AusPost due to the lithium batteries before it shipped. Oh well, that's fine as long as they have a warehouse in each capital city like… Read more

most other retailers do? Well, they don't.

My Switch 2 shipped from Queensland, went to NSW and then 6 days later arrived in WA. I asked about why my express shipping was cancelled without warning, I got a very prompt and professional reply saying that my shipping cost had been cut in half in 50% to make the difference between Express and Standard. I don't recall express costing nearly $20 but I digress.

Anyway, this would usually be fine and thankfully I got my Switch 2 just before I'm out of the city for a bit but the lack of communication and apparent lack of delivery stock in a WA warehouse ensures I'll never order a delivery with them ever again. Especially as I know people who ordered from BigW, Officeworks and JB Hi Fi got theirs within a business day of release.

But hey, at least they got the sale from me. That quick buck is all that matters to them at the end of the day. Lesson learnt.

Extra star is given because their actual staff seem to be good, just are sadly a part of a rotten cash-grabby machine.

Had my 3 year old PS5 die whilst watching Clarkson's Farm on Prime. Called EB Games support after first trying in store. They claimed that anything over 18 months after new purchase of a console is an unreasonable amount of time for a major fault and refused to provide a remedy

Ordered online, had to contact them as it was still processing 2 days before it was meant to arrive. They cancelled half the order after I contacted them without telling me anything. Contacted again and told that part of the order couldn't be pulled and they were trying to fulfil part of the order without cancelling but now that part of the order… Read more

is still processing and delivery date moved 6 days. Have to contact early in the morning or no chance at getting through, wrong times for their operating hours on their phone service and if you get through they really only want to give you a refund or expect you to just deal with it.