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Dishonor advertised sale
Very annoying, I attempted to purchase an on sale item through the EB games website in the evening. The EB Games website confirmed the store I was planning on picking up from had stock. The website had an issue and was unable to process the payment. I attempted to make the transaction a number of times, each time it asked me to contact customer service. I phone customer service the next morning, however as the sale had finished they would not honor the sale price.
EB Games advertised a price and due to there own system were unable to process the payment. I expected they would have still honored the price, however they refused.
Just like JB HI FI. Fantastic service in store and online
EB GAMES is a great company. They have loads of stuff, less than JB HI FI but they are on the same level as JB HI FI. The customer service is brilliant, they reply almost immediately online and will help you with any questions you have. In store they are super friendly, helpful and accommodating. They always dispatch the items almost immediately, usually on the same day if ordered before 3PM. Their items arrive fast and in good condition. Never had a problem with this company and will continue to buy from them for many future years to come.
- EB Games
No Refund And Item Is Lost
Paid for a nacon revolution unlimited pro controller on the 25th of June it was faulty. I sent it back on the 28th of June and waited but sadly I used a return slip from April that was for a different item but got told it's okay once it arrives I'll get the refund so I wait and on the 1st it arrived I'm left waiting for days and try to call and email but get told warehouse will deal with it and get told today the 15th of July that the item is lost and that I need to fill out a form and get a jp to sign it in the middle of a lockdown otherwise n...othing they can do. I've lost $248 from buying it and now lost the controller itself and nothing they can do unless I can find a jp and get this form signed when it clearly shows the item was delivered to them on the 1st but now it's magically lost in transit.
Best customer service
We went into the Cairns Central Store today and the young man that served us (sorry I didn't catch his name but he had an American accent) was extremely helpful, knowledgable and I'd like to thank him for the level of service he provides. It is rare these day (especially in Cairns). Even my 16 year old son commented on how helpful he was. Thank you.
EB Games Springwood Brisbane
Excellent customer service on the phone and in store.Very friendly,
patient and helpful in helping us find what we were looking for. We
really appreciate all the effort.
Aaron went above and beyond to help us out today.
Never use their reboot services. Absolutely trash. Waited at least 4 months still haven't received my product. Totally wasted money and time.
Reboot repairs- Don’t bother
Had my PS4 Pro go into safe mode cycle. Sent it away for 2 weeks to be “repaired” Came back with the exact same problem. Sent it back 24hrs later, and it came back 2nd time, (9 days later) apparently with a new hard drive that magically has the exact same issue. Eb staff have been great about it, but a complete waste of time
Discusting poor service is ruining eb games
I ordered an iPhone 8 from eb games and it has taken months for it to still not arrive in the store for pickup this is disgraceful and discusting customer service from eb games that I will not put up with. The phone took ages for them to order but they did not even order the right phone the dumb tiny brained employees have obviously dropped out in preschool don’t know how to order the correct phone. Then I waited for like 2 months for them to ship it to the wrong store about 45 mins away from the eb games store they were supposed to ship to. Th...ey said it will take about four days to ship but the last time they said that it took months. Eb games is probably so poor because of all the bad reviews they have that they have to get someone to ride a push bike to ship the phone. Eb games sucks their customer service is soo tragic and wants to make me crawl in a hole. Nobody should order anything from this reckless piece of crap store unless you want to wait a year for anything you buy.
Bad Prices and Faulty Products
My experiences with Eb games were great until I started buying from them. I have four points that I want to say about how my experience went from good to bad. 1. The costs are so much higher than they should be. 2. All of the items I have gotten from the place are faulty and break. 3. I got a refund on one of my items and the refund that I got was also faulty, it went from a broken mic to a headset, the left ear had static noise and was constantly cutting out with only my right ear working. 4. My mouse has a broken scroll wheel and they will not let me return it. You are better off buying pre-owned gumtree items.
The staff are nothing but helpful and kind
The staff are alway great and the store is never felt unwelcoming. Honestly reading some of tge review of customers who are mad at staff for dumb reasons is really heart braking inclueing a review mad they didnt have a game instock except the game they mentioned came out in 2006. Seriously i think these reviews are the same people who expect a restaurant quality burger from maccas
Pre-ordered a PS5 on 18th September 2020, have had not one bit of feedback from EB. I’ve called a few times only to get smug and unhelpful responses.
I will never shop or use EB again, all their games are more expensive than JB and Big W and the staff have no idea
I walked into Eb gays and no one cared that I was there and then and then some person came up to me and said I can't eat in the store which soooo rude because I'm married to food so like people better start to care or I'll make a vegan song on tiktok.
A complete Rip off
EB games one of the worst gaming stores around. Preowned games are nothing more than a rip off. When you trade in a game at EB Games they will offer you basically nothing for your trade in, you'll be lucky to be offered $10 yet Eb will resell a traded in game at huge mark ups and for a few dollars less than the retail price of that game being new, $50 $60 and more for a used game, Its a sham.
Go on their website and preowned games cover 90% of Titles.
EB Games "Save & Trade" motto is nothing but marketing nonsense and blatant fraud, you as...
Customer is a big fat ZERO from “Ana”
“Ana” from “customer service” really doesn’t know any customer service.
Reaching out to all the CEO’s, Managing Directors, Area Managers etc. She really is useless but actually she is pretty good at mucking you around and sending messages back and forward getting nowhere. She actually thinks she’s on a carousel game going around and around. This is not the sort of games I like to play
Worst customer experience and failed promises.
So signed up to the preorder of a ps5 the day after the offer was released. Part of the offer was to trade in the old console for a guaranteed price when collecting your ps5. I called immediately and the person on the phone estimated a pre-Christmas delivery leaving over a month in wiggle room for the offer which expired in January. According to the rep on the phone this was to ensure everyone had plenty of time to organise the trade in. No need to worry.
January has come and gone and still haven't heard any update or apology from EB Games. Wh...en I asked if they can extend the trade in deal until I receive the console they said no and would not concede that they had given poor above or false promises on their marketing. No help at all, they just repeated themselves as if I was an idiot. Had I simply gone to JB hi-fi when stocks arrive, I would have had the better service and deals along with no stress. EB Games will do nothing if the product is not up to standard or price is more than you were told. They just treat you with contempt.
Questions & Answers
Is it worth using the “eb games reboot repairs” as I’m looking for a solution to my ps4 overheating,I’ve tried everything I possibly can to prevent it but nothing has worked and it states on the website that it “prevents overheating” and I’m wondering if it’s even worth it as I’ve seen negative reviews towards the reboot repairs
Someone help !!
Hi Vossi I would steer clear of reboot. They charged me to have my ps4 fixed and it was returned exactly the same & wouldn't even replace it with a refurbished one under warranty - just look at all the one star reviews they have
Hey thank you for that :) I did see all the one star reviews so yes I’m definitely going to steer clear and find another alternative to the reboot repairs thanks for the insight :)
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