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eBay

eBay Questions & Answers

2.1 from 1,180 reviews

27 questions from our users

Marie W.

Marie W.asked

Has anyone had messages from eBay asking for credit card details for a item that was never purchased.i have never brought anything off ebay

2 answers
Fire4FX
Fire4FX

Sounds like a phishing scam. You can usually tell if you've opened the email & the reply email address looks like random text & appears dodgy.

john smith
john smith

its a scam its been going on for a while


Len1010

Len1010asked

Why does E-bay mark items as being delivered when tracking clearly shows the items being in another town?

2 answers
Len1010
Len1010

Why does E-Bay show items as being AUSTRALIAN STOCK when they come from China.

lovemyhome
lovemyhome

It's not eBay that marks it Delivered, it's the courier. eBay just shows you what online tracking says.


Tiny.w

Tiny.wasked

is it safe to get an iphone from ebay? who has got one from ebay?

4 answers
V.conn
V.conn

I bought one 2 years ago from eBay it was fine maybe had some refurbished parts. It just depends on who you buy off

Len1010
Len1010

Three years ago Fine But from my recent bad dealings I would advise you to look elsewhere.

Gaz
Gaz

It seems that some overseas companies say they are in Australia and clearly not from my experience so no I wouldnt


Tiny.w

Tiny.wasked

is it safe to get a iphone from ebay?

4 answers
tony
tony

get one & find out

Tiny.w
Tiny.w

i am not going to waste my money on fake

george murray
george murray

Well why ask the question in the 1st place if your not going to waste your money on a fake how is anyone else expected to know Just buy one & find out


Phil H.

Phil H.asked

can I redo a review

1 answer
jkl
jkl

a review for what


Phil H.

Phil H.asked

can I redo a review

2 answers
DM p'edoff
DM p'edoff

yes, there is an edit button.
The three dots on the bottom right of your review gives you a choice of edit or delete (it just has report for you on other people revies)

john west
john west

a review for what & where


Nadee

Nadeeasked

Hi,
I got an unfair negative feedback from one of my buyers last night. He sent me a message and told me the item he got from us is not working and ask refund. I gave him all technical support to fix the problem to make it work, because I know it should work, because I am double checking all my items before dispatch. And I sent him two messages by asking him to return it for refund. the respond I got him was a massage to my inbox with full of bad words and a negative feedback.

Then I contact ebay, to told them it is unfair the negative feedback I got and ask their support to remove it, because I thought I didn't do anything wrong to get a negative feedback.

Can someone give me some instructions to fix this problem.

Thank you

3 answers
E.D.H
E.D.H

You need to go above the person you spoke to on the phone. If you feel you've been unfairly treated by ebay, sellers or buyers ask to speak to someone from senior management, the call center have no authority to change anything.

jkl
jkl

contact e bay & ask them

DM p'edoff
DM p'edoff

I believe you can also add a reply to their feedback.
Say something like "I am sorry you are unhappy, but you have been offered a full refund if you just return the faulty but undamaged item, I do not understand what else you want.


Alexandra D.

Alexandra D.asked

Has anyone ever bought that Black Lace 2 pieces of dress? I want to buy that for prom, but I'm not sure at all if it's exactly as the photos show.
This is https://www.ebay.co.uk/itm/Women-Lace-Evening-Party-Ball-Prom-Gown-Formal-Cocktail-Wedding-Long-Dress/143197867551?var=442131045287&hash=item2157420e1f:g:WxUAAOSwZrtcouZU

No answers

frostykilla

frostykillaasked

Can u buy gel blasters of ebay from overseas sellers without a permit?

1 answer
HAD  ENOUGH
HAD ENOUGH

you can buy anything you want, but if it is a ‘declared’ item, or something that resembles a firearm, it will be confiscated at the border/port of entry. Talking from experience. AustFedParliament is currently (2018) looking at regs re gelblasters; but even if the Fed allows them in they’re still banned from being brought into Vic.


head

headasked

Has ebay stopped the Auto relist on the site as ine tried to make edits on the listings and within the last few days the box you tick to auto relist ,isnt there???

2 answers

Hi, ebay do endless updates and have Mc Screwed squillions of sellers shops. For the last 2 years there has been a severe problem where 1/2 of my stock photos are completely deleted, stuff that sold a year ago is now relisted again???- and so far I have found 200 sold items back up for sale???some items are listed twice, some now have 30 days only for the duration instead of auto list, 61 of my items have only x1 photo left- I also have 400 odd items that are just gone and missing in action... f**K knows where they vanished to??? It's fair to say that my ebay days are over. It will take me a good year to fix the mess and this is now the 2nd time it's happened.

head
head

No idea about this


Kim

Kimasked

I’m thinking of buying a couch off eBay can anyone tell me of their experiences please?

1 answer
TruthBeTold
TruthBeTold

I wouldn't although being a buyer you have more rights and protection on Ebay, but I say look else where first. If you have not already purchased it from Ebay.


Julie Stark

Julie Starkasked

My email addresses is incorrect. How can I change it?

1 answer

i do not understand this question :)


Jackie

Jackieasked

I am new to EBay. Does anyone know how to contact them by phone in Australia? I am having problems with a listing and need to speak to someone and can't find any information on the website.

2 answers
gentianne14
gentianne14

They are hard to reach other than by their chat. Not very handy when you need to send a letter of complaint. But you can try what they sent me:

Hello ,
Thank you for contacting eBay. To serve you in the best possible way, we would like to speak to you on the phone. Here's how to reach us:

1. Click the "Help & Contact" link at the top right of most eBay pages.
2. Click the "Contact eBay" tab and sign in.
3. Select the topic that fits your question or concern. If your issue isn't resolved with the information provided, please click the "Call us" link. You'll see a phone number and a PIN to use. The PIN expires within 15 minutes, so if you're not able to call us within that timeframe, please click the "Call us" link again for a new PIN.

If you're deaf, hard of hearing, or speech-impaired, please contact us through an IP relay service.

Our representatives are available 5:00 am-10:00 PST pm, 7 days a week. We look forward to helping you.

-- Please don't reply to this message. It was sent from an address that doesn't accept incoming email. --

Thanks,

eBay

TruthBeTold
TruthBeTold

You're better off not using ebay, try find another means of buying and selling. If you sell something, and the buyer has an issue. Ebay will not back you up.


Joselle

Joselleasked

Can someone help me please I bought a proactiv skin care product on eBay nothing has arrived and my account have been hacked by someone on eBay

No answers

Yongjia W

Yongjia Wasked

This is 2017. I recently used the service from ebay and right after my purchase, my account got blocked. I was busy and waited for awhile but after 2 months, my parcel never arrived. And when I contacted ebay, the seller posted the postage on their own ebay website and when I tried to verify this with the Royal Mail, the item was posted 1 week before my account was even created. I tried reasoning with ebay customer service, but they were still "unwilling" to reinstall my account and gave some vague reasons that my details need verifications. Without pointing to me what information needs to be verified and without trying to guide me on how to accomplish this. Personally, I think this company must be debt-ridden and unwilling to get rid of the scammers as long as they are able to get their commission and bottom line despite knowing that some buyers are being cheated.

3 answers
the bonsai lady
the bonsai lady

Hey YongJia, yeh ebay has lost the plot-they are killing their own business and their reputation is in the gutter and been there for a while now. I am in the process of transitioning all of my worldy goods for sale to:- " ebid.com.au "'- so check it out- small in comparison but you can transfer all of your feedback scores and for a $50 initial lifetime member fee+ 2% upon sale it is a heap better, plus you can elect to sell only in Australia. Currently on ebay I pay 9.5% comission on sales+ 9.5% on the cost of postage as well!!! Who does that??? Greedy ebay does! So forget about ebay and do yourself a favour- go the- ebid.com.au- and spread the word!!!!
Best Wishes-The Bonsai Lady.

volcano
volcano

Ebay unfortunately does have allot of dishonest sellers and buyers. Trying to tell good from bad is difficult. To sell is not so cheap, to buy is easier and mostly cheaper but don't expect a warranty on items. Your experience explanation is a bit confusing. it seems you bought items which resulted in the seller laying a complaint of money not paid to him which resulted in a strike to you and banning of your account and therefore item not sent or your method of payment was not accepted or got cancelled or bounced. If this is so then I suggest you phone them again and try explaining. If one person is not helpful ask for a supervisor or email support. It is better to first have a verified account before trading but they do have guest features. Before you contact them read up on all policies so you know how to explain the problem in their terms.

Langer
Langer

Paypal give you 6 months to dispute purchases and the opportunity to provide evidence that something is not right. You can still dispute if 6 moths is not up, providing you used Paypal. You will find instructions on the net on how to dispute, as well as Paypal website, and probably a youtube video. Good luck!


eva

evaasked

any purchase 1080p high definition security camera system on ebay? i found all it is 720P if the seller is registered from CHINA. i report the issue to ebay, they don't care about this. anyone know who regulate ebay in australia. this company only want get their commission and doesn't care anything else now.

3 answers
brian
brian

Id recommend using PayPal if you're using eBay as they hold the funds for 21 days and if you don't receive your ordered item you have more chance to get your money back and if you're still concerned then you're better not to take the risk

the bonsai lady
the bonsai lady

Forget ebay and start selling and buying at:- "ebid.com.au". For a $50 initial lifetime fee+2% commission on sales it is peanuts in comparison, with 'HONEST sellers, not as big but getting bigger every day-So spread the word....
The Bonsai Lady

Langer
Langer

Paypal only hold for 21 days if you are new to Paypal and ebay. Otherwise funds are immediate


sgamble1989

sgamble1989asked

Just sold a few things on Ebay. Has anyone experienced the 21 days hold of funds? Ebay expects us to send the items to the buyer but do they realize that the postage payment is being with held?
Has anyone got around this issue?

4 answers
Hamsta
Hamsta

Had this happened with one buyer.
Think it is to do with the buyer personally; they probably have an option to confirm payment after the item(s) have arrived.
Sadly that sale ended up as a refund so couldn't provided further info.
Could be to do with the payment methods as well but not sure.

Aus
Aus

Yes, if you have sold under 25 items they will hold the money for 21 days. So if you need to pay postage or pay for your stock forget about doing it during that period. Once you hit the 25 sales new payment clear straight away. I am now past the 25 but still waiting for the cleared payments of the initial sales. Not to mentioned there fees are highway robbery! good luck to Aussie sellers, terrible platform to sell on but if your happy making a few dollars (literarily) on items around $100 go for it oh and if you don't mind waiting a month for money to come through, because the sellers don't have bills to pay apparently (or postage to send the product)

brian
brian

Yes i know of the 21 days and it's a precautionary measure to protect the buyer and seller as the product may take some time to get delivered in snail mail courier services or the item may be faulty - i usually use PayPal account - it's way better at least in my opinion


jwaussie

jwaussieasked

has anyone bought from OZ-Deals on ebay

1 answer
jwaussie
jwaussie

I bought a phone from this companyon ebay. It was suppose to be new but Apple proved it was two years old and had been worked upon by a third party. I made a claim in vcat and a order has been issued for the Company to refund the cost of the phone plus they are liable for court costs.


Beenu Arora

Beenu Aroraasked

has anyone bought clothes here ?

1 answer
terry
terry

yes they show nice picture of the clothes but once you get it, its the cheap quality stuff which is not worth a penny.


varun

varunasked

Have anyone bought an Aukey car charger from eBay? Is it original?

2 answers
bpar
bpar

I don't know I don't have a car.

Phil J
Phil J

I just checked and I would say yes, the ones that are from UK seem to be legit.


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