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Ecco Shoes
3.6 from 182 reviews · View Statistics

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neil2443

neil2443Sydney, NSW

Prompt and efficient

published

My complaint was handled professionally, however I feel that the shoes were deficient and that ECCO products should last longer than 10 years if only worn occasionally. The soles should not just disintegrate as if they had been programmed for obsolescence.

Incentivised ReviewNo
1 comment
Ecco
Michele S.Ecco

Hi Neil, thank you for your review/feedback & I'm glad we could resolve your issue! Best wishes from Team ECCO :)

Review collected in partnership with Ecco

Excellent customer service!

published

Ecco provides an excellent post-sale customer service! The postage and return is easy and hassleless.
Service is quick! Considerate! and importantly efficient! Not to mention great products!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Thank you for your 5 star review! We're most happy you were enjoyed our after-sales service! All the best from your ECCO Team :)

Review collected in partnership with Ecco

Peter R.

Peter R.Perth, WA

Great after sales customer service

published

My ECCO golf shoes of 13 months tore along the seam with the sole. I had treated the shoes well and felt this shouldn’t have happened.
I sent the shoes to ECCO on their request and they agreed.
They allowed me to select a replacement pair at no cost to me.
I think this was more than fair and I thank them for their consideration and resolution of my complaint.
The new shoes have arrived and I am more than happy with them and with the after sales support and care I have received.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Peter! Thank you for your 5 star review. Our after-sales is as important to us as the sale itself & we're most happy we we could assist! Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

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Thank you for your service and customer care

published

I had a small problem with a pair of shoes and advised Ecco directly...they
responded immediately, asked me to return the shoes...they were professional,
prompt, helpful and solved the problem quickly. I would recommend Ecco shoes to
all my friends, aside from the comfort but their service and care for the customer was
amazing
Thank you Ecco

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Kim, thank you for your 5 star review! We're delighted you had a great experience and we're always here to help. Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

Customer Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWarringah Mall
See all answers
6 comments
Ecco
Michele S.Ecco

Hi Liana, I'm sorry to hear you did not have a positive experience :( I am speaking with our store currently and will reach out to you directly to resolve. Best wishes from your ECCO Team

Liana H.
Liana H.

Hi, thank you for your response.
I did call and sent an email to Ecco to try and have it resolved before we went back to the store. We have not heard anything back even to this day.
That was why we turned to third party reviews.

Liana H.
Liana H.

Amazing metal shoe horn

published

Product is very strong being metal and much better than plastic alternatives which break too easily. Product did come poorly packed and damaged in transit but Ecco responded promptly and appropriately. They shipped out new ones immediately and they arrived quickly. Recommend product and seller.

Product Quality
Incentivised ReviewNo
SizingTrue to size
1 comment
Ecco
Michele S.Ecco

Hi Christine, thanks for your great review! We also love our metal shoe horns & we're glad we could resolve your issue quickly. All the best from your ECCO Team :)

Gerald R.

Gerald R.Metropolitan Adelaide, SA

Shoes feel great

published

One item was not available, but the alternative was just fine. It arrived promptly and was as promised. Great service.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Gerald. Thank you for your 5 star review and support of our product/services. Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

Max

MaxGreater Melbourne (Inner), VIC

Very good service

published

I had a faulty pair of shoes that I returned to the store
The online service team assessed the shoes and offered replacement
I went to the store and tried various styles with excellent service irrespective of knowing they would not get a sale
I emailed the shoe choice details to the online store
They were very quick in their response and arranged delivery which arrived in 5 days
Whether it is in store or online service I would recommend ECCO

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Thank you, Max for your rating and kind words. I'm glad both areas of our business could work together to deliver a positive outcome. All the best from your ECCO Team :)

Review collected in partnership with Ecco

Yas

YasSydney, NSW

Comfort and safety all the way!

published

I have been wearing Ecco sandals for over twenty five years. Love the ease of putting on and taking off the shoes. They mould around your foot to fit super comfortably and the tread on the sole of the shoe makes me feel very safe from fear of slipping or tripping over. Customer service is second to none!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

What a wonderful review! We're most happy you love our product as much as we do and we're most thankful to have you as our loyal customer. All the best from your ECCO Team :)

Review collected in partnership with Ecco

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Gelare

GelareSydney, NSW

Very comfortable!

published

This is the fifth pair of shoes that I bought online of Ecco. I love all of them. Very comfortable. The costumer services is very good as well. Always helpful. The last shoes had factory faulty but they changed that within 3 days.

Incentivised ReviewNo
SizingTrue to size
1 comment
Ecco
Michele S.Ecco

Hi Gelare :) Thank you for your 5 star review and for being a loyal ECCO customer. We're happy we could make a great impression! All the best from your ECCO Team :)

Great service in difficult times

published

I had an online order which was delayed in transit and eventually noted as “lost” by Australia Post after lengthy COVID related delays. Ecco customer service were great- apologized, chased up Aust Post and promptly issued a refund and a discount voucher.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Ecco
Michele S.Ecco

Thank you Elizabeth for your 5 star review! We're most happy you were happy with our service. Best wishes from your ECCO Team :)

Jen

JenSydney, NSW

  • 2 reviews

Returns

published

I made an error with my return. The online store was quick to reply to my emails and to fix the problem

Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Thank you, Jen for your 5 star review! We're most happy we could resolve your matter :) Best wishes from your ECCO Team

Review collected in partnership with Ecco

HelenC

HelenC

  • 2 reviews

Very helpful, and tried to help with our issue

published

The shoe laces were difficult to stay tied even with a double knot. They were replaced very quickly but unfortunately with the same fabrication. We appreciated the timely assistance anyway.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Helen, sorry to hear of your difficult laces! We very much appreciate your 5 star review & will pass the feedback to our development team so they are aware of this feedback. All the best from your ECCO Team :)

Review collected in partnership with Ecco

Deb

DebVictoria

  • 3 reviews

Don't buy online -ECCO don't stand by their sizing

published

Ecco refuses to do anything about shoes that do not fit - even in COVID in Victoria. This is not my error. I own 3 pairs, and two are perfect. One pair is clearly much bigger but ecco takes no responsibility.

Product Quality
Incentivised ReviewNo
SizingVery large
3 comments
Ecco
Michele S.Ecco
Deb
Deb
Ecco
Michele S.Ecco

Hi Deb. I understand and our apologies if you feel we could have communicated more effectively. We'll happily take that feedback onboard. Wishing you all the best from ECCO :)

Found my Feet after years of looking

published

This is the first time I have used on line shopping. I have very sore feet with lots of problems and my doctor told me to get a pair of shoes fromEcco.

I never did my order perfect the first time but I was very lucky the staff acted for me. Iam about to oder another style of shoe, Iam so happy with ecco. Stay safe with happy feet Lyn

Incentivised ReviewNo
1 comment
Ecco
Michele S.Ecco

We love customers with happy feet! Thank you Lyn for sharing your experience. Stay safe & well from ECCO :)

Review collected in partnership with Ecco

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Great Service from the Ecco Staff

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Canberra Centre ACT
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Vicki, we are most appreciative of your 5 star review :) Best wishes from your ECCO Team

Review collected in partnership with Ecco

Philippa

PhilippaHunter Region, NSW

  • 2 reviews

Faultless Customer service!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Good morning and thank you for such a glowing review! We aim to give our customers the best experience possible & we're most happy we could assist! Enjoy your shoes during this beautiful weather :) Best wishes ECCO Team.

Review collected in partnership with Ecco

Super comfy, supporting shoes, superb customer service

published

The customer service I received from Ecco Shoes was above and beyond anything I have received from any other company in many years. They are pleasant, easy to deal with, bend over backwards to be helpful, free shipping back and forth.... and on top of that have super comfy shoes that are sturdy and very supportive. Thanks Ecco, top customer service ..... I will be back!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Jen, what a fabulous review! Thank you :) Customers like you make our efforts all worth it! Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

Larz

LarzGreater Melbourne (Inner), VIC

Waiting for shoes-delivery failed initially

published

Very easy to find what I wanted.

Product range was a pleasant surprise catering for diverse tastes and situations e.g. work rec social.

Purchased a pair of men's casuals and very satisfied which inspired the second purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

Hi Larz, thank you for your positive review! If you still need assistance regarding this order or have feedback on how we might improve our service that little extra, please reach out to me at eccoau@ecco.com Best wishes Michele ECCO Team

Review collected in partnership with Ecco

Kate

KateSouth East Queensland, QLD

Replacement product

published

Purchased online. Sale item. Couple months shoe unglued. Email sent. Received. Exchange available. Sent back faulty per instructions. Choose similar style, price. Within days replacement sent. Happy customer. Highly recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Ecco
Michele S.Ecco

We LOVE happy customers, Kate. Thank you for taking the time to rate us! Best wishes from your ECCO Team.

Review collected in partnership with Ecco

Page 1 of 10

Questions & Answers

Rebecca

Rebeccaasked

Ecco Shoes

Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?

2 answers
Ecco
Michele S.Ecco

Hi Rebecca,
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.

The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.

If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)

Di W
Di W

Based on all the negative reviews I'm reading, I would say save your money & buy some decent quality genuinely EUROPEAN MADE, because this brand can no longer proudly say that, factories in China & other 3rd world countries, pfft. I was just about to spend a fortune on a pair, thank god for productreview.com.au!!!

Siew-Tuan S.

Siew-Tuan S.asked

Ecco Shoes

Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.

No answers
Loretta M.

Loretta M.asked

Ecco Shoes

What are Ecco shoes/boots like?
I am travelling to Europe and will be doing a lot of walking.
Just wondering whether Ecco shoes/boots are well made and at the same time, comfortable??
Many thanks

4 answers
Roy
Roy

I've worn the same pair of ecco shoes to Europe for the last four years. We do a lot of walking/hiking: over 10 million steps according to my garmin.I did have lifts installed on the heels and this year, I replaced the insoles. Aside from that, the leather uppers have held up remarkably well. With a little polish, they have maintained a like-new appearance. Mine were made in Portugal. Hopefully, ecco hasn't done like other companies and moved production to Asia.

Deven
Deven

Unfortunately these shoes never arrived due to the late processing of my order and Australia post not delivering the shoes. A very frustrating experience all round.

DRose
DRose

I bought a pr of Ecco Babett boots - lace ups made from oiled leather. Although described as wide fit, they aren't! The leather is stiff & unyielding and often my feet are sore after a few hours. Wouldn't advise buying these boots unless you've got a narrow foot.

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Details

Compare both Ecco Shoes
CategoryOnline Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$175.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsNoneNone
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport ShoesCasual & Dress Shoes and Exercise & Sport Shoes
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