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neil2443Sydney, NSW
- Ecco Shoes
- Verified customer
Prompt and efficient
My complaint was handled professionally, however I feel that the shoes were deficient and that ECCO products should last longer than 10 years if only worn occasionally. The soles should not just disintegrate as if they had been programmed for obsolescence.
1 comment
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Review collected in partnership with Ecco
- Online store
- Verified customer
Excellent customer service!
Ecco provides an excellent post-sale customer service! The postage and return is easy and hassleless.
Service is quick! Considerate! and importantly efficient! Not to mention great products!!
1 comment
Michele S.Ecco
Thank you for your 5 star review! We're most happy you were enjoyed our after-sales service! All the best from your ECCO Team :)
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Review collected in partnership with Ecco
Peter R.Perth, WA
- Online store
- Verified customer
Great after sales customer service
My ECCO golf shoes of 13 months tore along the seam with the sole. I had treated the shoes well and felt this shouldn’t have happened.
I sent the shoes to ECCO on their request and they agreed.
They allowed me to select a replacement pair at no cost to me.
I think this was more than fair and I thank them for their consideration and resolution of my complaint.
The new shoes have arrived and I am more than happy with them and with the after sales support and care I have received.
1 comment
Michele S.Ecco
Hi Peter! Thank you for your 5 star review. Our after-sales is as important to us as the sale itself & we're most happy we we could assist! Best wishes from your ECCO Team :)
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Review collected in partnership with Ecco
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- Online store
- Verified customer
Thank you for your service and customer care
I had a small problem with a pair of shoes and advised Ecco directly...they
responded immediately, asked me to return the shoes...they were professional,
prompt, helpful and solved the problem quickly. I would recommend Ecco shoes to
all my friends, aside from the comfort but their service and care for the customer was
amazing
Thank you Ecco
1 comment
Michele S.Ecco
Hi Kim, thank you for your 5 star review! We're delighted you had a great experience and we're always here to help. Best wishes from your ECCO Team :)
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Review collected in partnership with Ecco
Customer Service
As agreed by the staff Jelena (Warringah Mall Store) we tried to exchange a pair of shoes on the Boxing day (the shoes were a Christmas present). Offered the display pair which we declined because the shoes were dirty and they were supposed to be a present. We were told to wait for 2 weeks.
Did not hear from them, we called today. Jelena told us that we might not hear anything at least until mid of January when sales end (approximately 2 months since purchase date). We were disappointed, went to the store tried to find replacement. We could no...Read more
t find anything similar, so we asked for refund. We expressed our disappointment with the lack of information and care to Vincent who served us today. She did say sorry but at the same time she said it was not her who served us and that she offered to replace them with a displayed pair, and it was very noticeable that she was very angry with us. I tried to explain to her again that we could not give a dirty present and that we expressed our experience to her as the staff of Ecco store and not towards her as a person. She was continuously being unprofessional with her service, and as we walked out of the store she slammed the door at the back of the store. We will never go back.6 comments
Michele S.Ecco
Hi Liana, I'm sorry to hear you did not have a positive experience :( I am speaking with our store currently and will reach out to you directly to resolve. Best wishes from your ECCO Team
Hi, thank you for your response.
I did call and sent an email to Ecco to try and have it resolved before we went back to the store. We have not heard anything back even to this day.
That was why we turned to third party reviews.
This is the latest update:
Nothing has been done ever since.
... Read more
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Amazing metal shoe horn
Product is very strong being metal and much better than plastic alternatives which break too easily. Product did come poorly packed and damaged in transit but Ecco responded promptly and appropriately. They shipped out new ones immediately and they arrived quickly. Recommend product and seller.
1 comment
Michele S.Ecco
Hi Christine, thanks for your great review! We also love our metal shoe horns & we're glad we could resolve your issue quickly. All the best from your ECCO Team :)
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Gerald R.Metropolitan Adelaide, SA
- Online store
- Verified customer
Shoes feel great
One item was not available, but the alternative was just fine. It arrived promptly and was as promised. Great service.
1 comment
Michele S.Ecco
Hi Gerald. Thank you for your 5 star review and support of our product/services. Best wishes from your ECCO Team :)
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Review collected in partnership with Ecco
MaxGreater Melbourne (Inner), VIC
- Online store
- Verified customer
Very good service
I had a faulty pair of shoes that I returned to the store
The online service team assessed the shoes and offered replacement
I went to the store and tried various styles with excellent service irrespective of knowing they would not get a sale
I emailed the shoe choice details to the online store
They were very quick in their response and arranged delivery which arrived in 5 days
Whether it is in store or online service I would recommend ECCO
1 comment
Michele S.Ecco
Thank you, Max for your rating and kind words. I'm glad both areas of our business could work together to deliver a positive outcome. All the best from your ECCO Team :)
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Review collected in partnership with Ecco
YasSydney, NSW
- Online store
- Verified customer
Comfort and safety all the way!
I have been wearing Ecco sandals for over twenty five years. Love the ease of putting on and taking off the shoes. They mould around your foot to fit super comfortably and the tread on the sole of the shoe makes me feel very safe from fear of slipping or tripping over. Customer service is second to none!
1 comment
Michele S.Ecco
What a wonderful review! We're most happy you love our product as much as we do and we're most thankful to have you as our loyal customer. All the best from your ECCO Team :)
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Review collected in partnership with Ecco
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GelareSydney, NSW
Very comfortable!
This is the fifth pair of shoes that I bought online of Ecco. I love all of them. Very comfortable. The costumer services is very good as well. Always helpful. The last shoes had factory faulty but they changed that within 3 days.
1 comment
Michele S.Ecco
Hi Gelare :) Thank you for your 5 star review and for being a loyal ECCO customer. We're happy we could make a great impression! All the best from your ECCO Team :)
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Great service in difficult times
I had an online order which was delayed in transit and eventually noted as “lost” by Australia Post after lengthy COVID related delays. Ecco customer service were great- apologized, chased up Aust Post and promptly issued a refund and a discount voucher.
1 comment
Michele S.Ecco
Thank you Elizabeth for your 5 star review! We're most happy you were happy with our service. Best wishes from your ECCO Team :)
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JenSydney, NSW
- 2 reviews
- Online store
- Verified customer
Returns
I made an error with my return. The online store was quick to reply to my emails and to fix the problem
1 comment
Michele S.Ecco
Thank you, Jen for your 5 star review! We're most happy we could resolve your matter :) Best wishes from your ECCO Team
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Review collected in partnership with Ecco
HelenC
- 2 reviews
- Ecco Shoes
- Verified customer
Very helpful, and tried to help with our issue
The shoe laces were difficult to stay tied even with a double knot. They were replaced very quickly but unfortunately with the same fabrication. We appreciated the timely assistance anyway.
1 comment
Michele S.Ecco
Hi Helen, sorry to hear of your difficult laces! We very much appreciate your 5 star review & will pass the feedback to our development team so they are aware of this feedback. All the best from your ECCO Team :)
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Review collected in partnership with Ecco
DebVictoria
- 3 reviews
Don't buy online -ECCO don't stand by their sizing
Ecco refuses to do anything about shoes that do not fit - even in COVID in Victoria. This is not my error. I own 3 pairs, and two are perfect. One pair is clearly much bigger but ecco takes no responsibility.
3 comments
Michele S.Ecco
Hi Deb. We work hard to offer excellent customer service & have been accepting returns via mail during Covid to ensure our customers are still fully supported. As mentioned to you via email, the boots... Read more
you purchased in April are men's boots, size 39, from our men's range. This is why they are slightly larger than your two pairs of women's shoes, size 39. We understand errors occur when ordering. As such we offer our customers 30 days to trial the fit of their new purchase indoors to make sure the item is suitable. We offer free returns & full refunds for unworn items returned within this period. While we do what we can to ensure our customers are happy, given it is now October, we are unable to accept worn items six months after purchase :(Your reply sounds very reasonable, however your customer service did not explain it this way, instead saying I needed to try on the boots and the person replying said they could take a 38 or 40. I als... Read more
o explained that I had only worn the boots once and tripped because they were so big. I didn't return them immediately because I thought it was my fault, until I bought a third pair of Ecco shoes which were true to size. I feel foolish now hearing I accidentally bought men's boots. However, the customer 'service' I received was dismissive and in no way fits with the other reports on this site where customers were treated well.Michele S.Ecco
Hi Deb. I understand and our apologies if you feel we could have communicated more effectively. We'll happily take that feedback onboard. Wishing you all the best from ECCO :)
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- Online store
- Verified customer
Found my Feet after years of looking
This is the first time I have used on line shopping. I have very sore feet with lots of problems and my doctor told me to get a pair of shoes fromEcco.
I never did my order perfect the first time but I was very lucky the staff acted for me. Iam about to oder another style of shoe, Iam so happy with ecco. Stay safe with happy feet Lyn
1 comment
Michele S.Ecco
We love customers with happy feet! Thank you Lyn for sharing your experience. Stay safe & well from ECCO :)
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Review collected in partnership with Ecco
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- Physical store
- Verified customer
Great Service from the Ecco Staff
To the Staff at Ecco Canberra Centre,
Thank you for your great customer service. I rang on the Friday of the long weekend asking for a pair of shoes which you had in store, the staff member apologised in advance for putting me on hold until she located the shoes - which was not very long by the way. The computer system had just been upgraded and they had difficulties with processing my payment, another staff member stepped in to try and work through the new system but unfortunately it was unsuccessful. I come from Brisbane and could not get ...Read more
to the store to physically to pay for the shoes and the staff were very apologetic at having to tell me that there wouldn’t be much that they could do from their end unless I knew of someone who lived in Canberra that could pop in and pay for the shoes. Fortunately, I have a sister who lives there and was able to arrange for her to go into store and finalise the payment. The Staff were happy to hold the shoes until after the long weekend until my sister was able to get there. The staff were very efficient in getting them into the post that same afternoon. The shoes arrived within the week. A special mention to Emma, Kat and the young lady who I spoke to on the Tuesday (6th) afternoon, all of you had lovely phone manners and I could not have asked for better service and I thought I should let you know. Kind Regards, Vicki1 comment
Michele S.Ecco
Hi Vicki, we are most appreciative of your 5 star review :) Best wishes from your ECCO Team
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Review collected in partnership with Ecco
PhilippaHunter Region, NSW
- 2 reviews
- Ecco Shoes
- Verified customer
Faultless Customer service!!
Having purchased a pair of Ecco's in Ireland late last year I wore them for the next few weeks. They were so comfortable and stylish. On returning to Australia i saw that they had started to split a little on the side and immediately contacted Ecco Customer service. Their customer care and service was outstanding. Ecco paid for me to send the shoes to them in Sydney and replaced them with shoes of my choice to the same value. Unfortunately when i got them the sizing was a little different to my original pair and i once again had to contact them...Read more
. Given that it was Covid craziness and Sydney was a hotspot I couldn't just go and look at my options and try some on. It had taken a few weeks to get to this point but they were still keen for me to have a good experience and once again i sent them back for another swap! Through no fault of Ecco I finally received the replacement and it was like Christmas! I'm a happy girl getting around in my white Ecco's for Spring and summer. Well done Ecco. I would not hesitate to buy another pair1 comment
Michele S.Ecco
Good morning and thank you for such a glowing review! We aim to give our customers the best experience possible & we're most happy we could assist! Enjoy your shoes during this beautiful weather :) Best wishes ECCO Team.
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Review collected in partnership with Ecco
- Online store
- Verified customer
Super comfy, supporting shoes, superb customer service
The customer service I received from Ecco Shoes was above and beyond anything I have received from any other company in many years. They are pleasant, easy to deal with, bend over backwards to be helpful, free shipping back and forth.... and on top of that have super comfy shoes that are sturdy and very supportive. Thanks Ecco, top customer service ..... I will be back!
1 comment
Michele S.Ecco
Hi Jen, what a fabulous review! Thank you :) Customers like you make our efforts all worth it! Best wishes from your ECCO Team :)
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Review collected in partnership with Ecco
LarzGreater Melbourne (Inner), VIC
- Online store
- Verified customer
Waiting for shoes-delivery failed initially
Very easy to find what I wanted.
Product range was a pleasant surprise catering for diverse tastes and situations e.g. work rec social.
Purchased a pair of men's casuals and very satisfied which inspired the second purchase.
1 comment
Michele S.Ecco
Hi Larz, thank you for your positive review! If you still need assistance regarding this order or have feedback on how we might improve our service that little extra, please reach out to me at eccoau@ecco.com Best wishes Michele ECCO Team
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Review collected in partnership with Ecco
KateSouth East Queensland, QLD
- Online store
- Verified customer
Replacement product
Purchased online. Sale item. Couple months shoe unglued. Email sent. Received. Exchange available. Sent back faulty per instructions. Choose similar style, price. Within days replacement sent. Happy customer. Highly recommend
1 comment
Michele S.Ecco
We LOVE happy customers, Kate. Thank you for taking the time to rate us! Best wishes from your ECCO Team.
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Review collected in partnership with Ecco
Questions & Answers
Rebeccaasked
Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?
2 answers
Michele S.Ecco
Hi Rebecca,
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.
The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.
If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)
Based on all the negative reviews I'm reading, I would say save your money & buy some decent quality genuinely EUROPEAN MADE, because this brand can no longer proudly say that, factories in China & other 3rd world countries, pfft. I was just about to spend a fortune on a pair, thank god for productreview.com.au!!!
Siew-Tuan S.asked
Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.
No answers
Loretta M.asked
What are Ecco shoes/boots like?
I am travelling to Europe and will be doing a lot of walking.
Just wondering whether Ecco shoes/boots are well made and at the same time, comfortable??
Many thanks
4 answers
I've worn the same pair of ecco shoes to Europe for the last four years. We do a lot of walking/hiking: over 10 million steps according to my garmin.I did have lifts installed on the heels and this year, I replaced the insoles. Aside from that, the leather uppers have held up remarkably well. With a little polish, they have maintained a like-new appearance. Mine were made in Portugal. Hopefully, ecco hasn't done like other companies and moved production to Asia.
Unfortunately these shoes never arrived due to the late processing of my order and Australia post not delivering the shoes. A very frustrating experience all round.
I bought a pr of Ecco Babett boots - lace ups made from oiled leather. Although described as wide fit, they aren't! The leather is stiff & unyielding and often my feet are sore after a few hours. Wouldn't advise buying these boots unless you've got a narrow foot.
Details
Ecco Shoes Online store4.6(59) | Ecco Shoes Physical store3.9(35) | |
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Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
Offers Free Standard Shipping | Yes | |
Free Standard Shipping Minimum Order Amount | A$175.00 | |
Mens / Womens Clothing | Mens and Womens | Mens and Womens |
Labels Sold | Own Label | Own Label |
Buy Now, Pay Later Options | None | None |
Type of Footwear Offered | Casual & Dress Shoes and Exercise & Sport Shoes | Casual & Dress Shoes and Exercise & Sport Shoes |
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Michele S.Ecco
Hi Neil, thank you for your review/feedback & I'm glad we could resolve your issue! Best wishes from Team ECCO :)