My complaint was handled professionally, however I feel that the shoes were deficient and that ECCO products should last longer than 10 years if only worn occasionally. The soles should not just disintegrate as if they had been programmed for obsolescence.

Ecco provides an excellent post-sale customer service! The postage and return is easy and hassleless.
Service is quick! Considerate! and importantly efficient! Not to mention great products!!

My ECCO golf shoes of 13 months tore along the seam with the sole. I had treated the shoes well and felt this shouldn’t have happened.
I sent the shoes to ECCO on their request and they agreed.
They allowed me to select a replacement pair at no cost to me.
I think this was more than fair and I thank them for their consideration and resolution of my complaint.
The new shoes have arrived and I am more than happy with them and with the after sales support and care I have received.

I had a small problem with a pair of shoes and advised Ecco directly...they
responded immediately, asked me to return the shoes...they were professional,
prompt, helpful and solved the problem quickly. I would recommend Ecco shoes to
all my friends, aside from the comfort but their service and care for the customer was
amazing
Thank you Ecco

Product is very strong being metal and much better than plastic alternatives which break too easily. Product did come poorly packed and damaged in transit but Ecco responded promptly and appropriately. They shipped out new ones immediately and they arrived quickly. Recommend product and seller.

One item was not available, but the alternative was just fine. It arrived promptly and was as promised. Great service.

I had a faulty pair of shoes that I returned to the store
The online service team assessed the shoes and offered replacement
I went to the store and tried various styles with excellent service irrespective of knowing they would not get a sale
I emailed the shoe choice details to the online store
They were very quick in their response and arranged delivery which arrived in 5 days
Whether it is in store or online service I would recommend ECCO

I have been wearing Ecco sandals for over twenty five years. Love the ease of putting on and taking off the shoes. They mould around your foot to fit super comfortably and the tread on the sole of the shoe makes me feel very safe from fear of slipping or tripping over. Customer service is second to none!

This is the fifth pair of shoes that I bought online of Ecco. I love all of them. Very comfortable. The costumer services is very good as well. Always helpful. The last shoes had factory faulty but they changed that within 3 days.

I had an online order which was delayed in transit and eventually noted as “lost” by Australia Post after lengthy COVID related delays. Ecco customer service were great- apologized, chased up Aust Post and promptly issued a refund and a discount voucher.

I made an error with my return. The online store was quick to reply to my emails and to fix the problem

The shoe laces were difficult to stay tied even with a double knot. They were replaced very quickly but unfortunately with the same fabrication. We appreciated the timely assistance anyway.

Ecco refuses to do anything about shoes that do not fit - even in COVID in Victoria. This is not my error. I own 3 pairs, and two are perfect. One pair is clearly much bigger but ecco takes no responsibility.

This is the first time I have used on line shopping. I have very sore feet with lots of problems and my doctor told me to get a pair of shoes fromEcco.

I never did my order perfect the first time but I was very lucky the staff acted for me. Iam about to oder another style of shoe, Iam so happy with ecco. Stay safe with happy feet Lyn

The customer service I received from Ecco Shoes was above and beyond anything I have received from any other company in many years. They are pleasant, easy to deal with, bend over backwards to be helpful, free shipping back and forth.... and on top of that have super comfy shoes that are sturdy and very supportive. Thanks Ecco, top customer service ..... I will be back!

Very easy to find what I wanted.

Product range was a pleasant surprise catering for diverse tastes and situations e.g. work rec social.

Purchased a pair of men's casuals and very satisfied which inspired the second purchase.

Purchased online. Sale item. Couple months shoe unglued. Email sent. Received. Exchange available. Sent back faulty per instructions. Choose similar style, price. Within days replacement sent. Happy customer. Highly recommend