601 reviews
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- Very large
I needed to exchange golf shoes for a larger size. The return and exchange was seamless and quick. Michele was extremely helpful. Excellent customer service from Ecco. Show reply
I had a warranty claim & the team member couldn’t have been more responsive & helpful. The process itself was very easy & we were all sorted within a couple of days & a replacement item was on its way. Show reply
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ECCO leather shoes crumbling after only TWO wears – extremely disappointed. This is the second pair of ECCO shoes we have experienced deteriorating in this way. After two such experiences, I have completely lost confidence in the brand and will not be purchasing ECCO shoes again.
Reviews with attachments
Michele was extremely helpful to me with an issue concerning my Ecco sneakers. She was polite, quick to respond and provided an easy solution for my problem.
ECCO Multi-Vent shoes less than 2 months old, torn at the front of the shoe. Ecco originally said shoes were not covered under wear and tear. Sent an email raising the issue again as they're only 2 months old, and they said shoes had shown a tear which does not fall under warranty. By the way these are $400 shoes, less than 2 months old, worn 3… Read more · 4
times (shoes still look new). The shoes themselves are extremely soft and fragile at the forefoot, especially because of the perforations. I was offered a $50 online credit. This is useless as I do not have any intention of buying another pair, as these shoes serve one single purpose for me. Asked for the $50 to be refunded, so I can try and have the shoes repaired locally, and was also denied.
Unfortunately I won't be buying Ecco shoes again, as the after sales support is horrendous for such an expensive pair of shoes. I advise people to do the same, and look at other well supported and backed brands such as ON, Merrell, and Salomon.
Update: I received an email from a manager at ECCO looking at finally resolving this issue. My shoes were sent back for assessment and after assessment a new pair was sent.
I am pleased with the service finally ECCO offered, however it is unfortunate it took this long.
UPDATE: ECCO management reviewed again the current problem and came up with the best solution forward to replace the pair only in specific instance as customer appreciation. It s great experience but it took a bit longer than normal process. With 6 boxes over the years I am still happy with the company and their products. Thank you. ORIGIANAL… Read more
REVIEW: the AI review at the bottom hits the problem with nail into the head. One of the worst corporate customer services. I have bought the sandals a while and even though, they're out of warranty, they were absolutely fine with most labels still in place and sole being in perfect conditions. they have been worn may be 30 days per year over 3 years. the tear is in completely wrong place and clearly production/design issue. nevertheless the customer service even did not bother to offer minimal compensation as a credit to the old trusted customer?!???
Ecco shoes in Australia receive mixed reviews, with many users praising their comfort, quality leather, and immediate wearability, while others cite issues with durability and quality control, sometimes experiencing premature tearing or sole problems. Warranty claims have also been a point of contention, with inconsistent customer service across different stores. Comfort and fit are generally well-regarded, particularly for wide feet, though some models lack arch support
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Ordered the women’s version but received the men’s model instead. Size and colour were correct, but the product did not match the listing description. Buyers may want to double-check the version before ordering. I ordered the ECCO Women’s Multip Sneaker (Black, Size 7.5) from the official ECCO store on Amazon, but the item delivered was the men’s… Read more
version instead.
While the size and colour were correct, the product did not match the women’s model shown in the listing. As the men’s and women’s designs differ, this made the shoes unsuitable for me.
This was disappointing, particularly when ordering directly from the official brand store. I am leaving this review to highlight a product/listing accuracy issue so other buyers can double-check before purchasing.
Hi Cherry, I'm sorry to hear you did not have a good… Read more
The photos speak for themselves. I purchased these ECCO shoes and wore them several times last winter without experiencing any issues. Today was the first time I had worn them since then, and I was extremely disappointed to find that they began falling apart while I was at work. It was both embarrassing and concerning, as I genuinely worried that… Read more
the shoes would completely come apart before the end of the day at work. ECCO shoes promotes its products as being durable and comfortable for all-day wear. Given the price I paid for these shoes, I expected them to last significantly longer and to be of a much higher quality than what I have experienced.
Hi Renata, I am doing an audit of reviews and it looks like… Read more
Bought directly from ECCO online. The pair arrived with visible wear on the outsole and obvious signs of prior use on the footbed — not what you expect for a “new” item. Photos attached. Sharing this so others can inspect immediately upon delivery.
Thank you for reaching out and I'm sorry to hear of your… Read more
Latest follow-ups
I love the shoes I bought. They are so comfortable. I only take them off to go to bed! The process was easy and they were delivered quickly. Best investment for my feet. Show details · 1
Follow-up · I have now increased my shoe wardrobe to six pairs. I gave away most of my other shoes as don't wear them anymore. They are wonderful to wear even in winter my feet don't cold.
Ecco service was fantastic! I bought my first pair of Ecco golf shoes 2 years ago as they were recommended to me by another Ecco wearer. Unfortunately the upper recently separated from the sole. . I dealt with Jane online who informed me that Ecco… Read more · 2
would replace the shoes at no cost. I visited a store to confirm the correct size and style and dealt with Sophia and Emunza and the service was second to none. I have now worn the replacement shoes yesterday and they are even more comfortable than the earlier pair I had. Comfort is important to me as I have a problem with my right foot. If you want outstanding service and an excellent golf shoe that you must buy an Ecco golf shoe. BTW they are 100% water proof. They will cost a little bit more but they are worth every cent. You will be very pleased that you made the purchase.
Follow-up · Waterproofing was exceptional. I don't know what caused the separation. I play golf walking 18 holes 2-3 times a week.
I purchased 3 pairs of shoes from the ECCO online site, which two pairs were incorrect on the confirmation. I have not received the shoes as yet, but I have spent the last two days sending emails to there support team to correct the issue. To… Read more
receive a reply today that there is nothing they can do to stop the order. I find the level of service provided by a premium supplier to be completely sub standard. For the record I did not want a refund I just wanted the order fixed and now I have to wait for the wrong shoes to turn up and take time out of my day to return them whichever way I can. This all could have been avoided if ECCO had someone on customer support actually supporting there customers.
Follow-up · Due to the fact they sent shoes at different times, I took two pairs back to the nearest store which was 25 minutes away by car. Got a refund on those and kept the others as I did not want to drive back. Ecco took no responsibility and said it was my fault. Even though I sent emails with proof. They just danced around it. At least I know where you stand with them.
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In-depth reviews
- +1
Don't trust your eyes! – I have bought two pairs of shoes from Ecco in separate purchases. Both of them came in a wrong colour!! When I called them to ask the reason and to replace them, both times the operators only replied that the code is right and we sent you the right shoes!! I explained them that the colour showed in the website and the colour description is… Read more
different, they checked the website and finally accepted but they only told me to return them for refund (which need to go and wait in a long queue these days in a post office)!!. They said if you want the other colour you should order a new one. I told them I bought them in a promotion and why should I pay full price now! Also, if the code is right then how can I trust not to send me another wrong colour!!? I will attach the photos and you can compare. One of them supposed to be White and it is completely Pink! The other one should be light brown (cocoa, as mentioned on the website) but it is dark brown (mocha, as mentioned on the website) This was very disappointing experience with Ecco. Never buy anything from their online store.
Excellent customer service - Faulty shoes replaced even though we asked customer service after warranty over – I just want to give Echo a five star review for their customer service and of course for their shoes. In May 2022 my daughter bought some Ecco shoes which she loved. She has really difficult feet to fit shoes for, and sensory issues so it’s hard for her to find comfortable shoes and was thrilled to find these. Unfortunately, a small part of the… Read more · 2
sole on one shoe came apart a short time after purchase making them unwearable. Obviously a fault, rare but it happens. Because of illness acute then chronic we did not take the shoes back when they were in warranty. In September 2024 with the shoes still sitting in the laundry looking so pretty and so unwearable, I contacted Ecco as per the advice of the staff at the Sydney CBD store. Ecco customer service advised me to send an email with photos. I sent a screenshot of the credit card transaction as I did not have the receipt, and I sent the photos of the shoes. Then Ecco paid for the shoes to go back to them - they examined them and then offered a replacement! My daughter went to an Ecco store and chose a beautiful alternate pair see photo. Ecco then posted out the same shoes! I am very very grateful to Ecco for this excellent customer service
Extremely comfortable ECCO women’s sandals – I now have a number of ECCO shoes and they are extremely comfortable. The first pair I purchased were for an overseas trip where I knew I would be doing a lot of walking on many different surfaces. I bought a pair of ECCO Flowt sandals in tan and they were amazing! I wore them virtually every day for a month’s travel around Italy. They were very… Read more · 1
comfortable, firm and supportive on my feet and felt safe on different surfaces and in different weather. While in Italy, I also received a number of compliments about them from other tourists and locals and recommended the ECCO brand. Amazingly, my usual aching legs did not cause me any concern for the whole time I was away and wearing these sandals.
Since then I have purchased a second pair of the same ECCO Flowt Sandals plus a pair in another colour because they were so good. I’ve also bought two pair of ECCO Sneakers in different styles/colours.
I highly recommend ECCO shoes! They are extremely comfortable, easy to care for, light to travel with and there are many stylish designs so I feel good wearing them and look fashionable too.
Staff on the ECCO team have also been outstanding. They have quickly followed up on my enquiries and responded in a most friendly and supportive way. Special thanks to Michele, Jane and the great ECCO Customer Service Team for supporting me with a damaged shoe, I will definitely be buying more ECCO shoes.
Positive reviews
Had an issue with my shoes that were out of warranty. Ecco agreed to a complete replacement free of charge, and it was an upgrade too. Unbelievable customer service, and you can bet I won't be buying shoes from anywhere else anytime soon! Show details
Quick response time to email communications from customer service representative Shanna with clear instructions for the return process and a time frame with which to expect the process to occur within. Show reply
Being entirely my fault that I did not return a pair of sandals that were too small within the time limit, (I hid them until it was my husband's 86th birthday) ECCO customer service were so efficient in replying to my problem (within 24 hours) and understanding and caring when I explained the situation, that I want it known what a wonderful… Read more · 1
company ECCO is to deal with and their products are honestly second to none. I have never dealt with such a great company before. Thank you ECCO and your wonderful staff!
Negative reviews
I recently bought a pair of ECCO OFFROAD Waterproof women’s shoes Item #: 82238351052 - sizing was on the small size , but good quality. On the negative side, the inner sole was of very poor quality , quite firm & no arch support at all. Very disappointing for an expensive shoe. I have bought many Ecco shoes over the years & this is sadly a 1st negative.
I am usually a big fan of ECCO shoes and currently own five pairs, including the ECCO Multi-Vent, which have always been comfortable and suitable for my feet. Unfortunately, the ECCO Biom 2.2 Low Breathru did not work for me. The first time I wore them, I developed a blister. I tried wearing them a couple more times to see if they would improve,… Read more
but they remained very uncomfortable.
My podiatrist also advised that this shoe is not suitable for my feet. In particular, the front sole feels too stiff and the cushioning feels uneven compared with my other ECCO shoes, which are more neutral and have never caused me any issues.
While I still like ECCO as a brand, this particular model was disappointing for me and not suitable for my foot type.
Purchased 2 pairs of shoes ( each circa $300-$335) from Ecco Claremont on 22 February this year and wore one of the pairs today (10 May). Noticed that the fitted laces were extremely long (150 cm) and not functional. Took the shoes back to the Ecco shop today and spent 20minutes with a very unhelpful staff member who wasn’t customer service… Read more
oriented and despite her finding the receipt online, gave me the big run around to change the laces. I eventually offered to purchase new laces to get resolution. Have purchased about 10 pairs of shoes there over the past 5 years. Very poor customer service and difficult to deal with and an unhappy regular customer.
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Recent reviews
I bought 2 pairs of ECCO BIOM C W shoes over a 4-year period. I loved them, but after much wear the eyelet for the laces broke. Although no longer under guarantee, Ecco gave me a new pair as an act of goodwill. They will certainly continue to buy Ecco shoes. I'm a very appreciative customer. Show details
I highly recommend the Wellington NZ, Willis st store! !!! After only a few visits the Manager Stacey remembers not only my name but also my shoe preference!! A rare friendly personal service leads to a successful sale. Shop managers of that quality are rare. I hope her employer recognize it with an appropriate salary Show details
Ecco Customer service was excellent and quick. I had an issue with a pair of golf shoes and returned them to Ecco 6 months after purchasing from a physical Ecco store in Sydney. Shanna quickly responded to my email, I mailed the damaged shoes back for free and then I selected a replacement pair on line. They are being mailed out to me today Show details
After I had purchased a pair of ECCO BIOM 2.1 X Mountain shoes online I discovered an issue related to how they fitted me. I contacted ECCO and have received an excellent response from Michelle in their Australian office, despite the problem being unique to me. Michelle has been very responsive and extremely easy to work with. Customer service such as this deserves to be recognised. Thank you Michelle. Show details
Each shoe split in the same place. Jane at Ecco was very helpful and a replacement pair was organised for the faulty shoes. Stuff happens so will judge on the replacement pair and not the first. UPDATE: The replacement shoes are more than perfect. Great customer service and extremely happy with the new shoes. Show details · 1
My ECCO shoes puchased over the years have included golf, walking, casual and sandals. All shoes purchased have always worn well and held their appearance. However, with a recent purchased, I was unhappy with the wear of the inner sole of the shoe. On sending a photo to the online Care Team I received a reply paid address to send back my shoes… Read more · 1
and, upon inspection of the shoes, I was give a refund as a goodwill gesture. I could not have been happier with the prompt and friendly service that I received.
Purchased a pair of size 44 from this Ecco - clearly not the same as other sized 44 from this company. (Have purchased shoes from them in this size). Refused to replace with bigger size as outside 30 day return policy, never worn as such. Very poor Show details
Hi Robert, whilst our sizing is fairly standard across most… Read more (+1 reply)
Ecco supported me with an out of warranty replacement. I got a new pair of similar shoes. I am very happy with the service and the replacement shoes. Muchos satisfaction with their after sale service & support. Show details · 1
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Hi Zahra, the article in your photo is the ECCO Century… Read more (+4 replies)