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When visiting an Ecco store, I always find a style to suit my requirements. As I have a narrow foot, I have to be selective and find the product range offers a lot of choice. I have purchased Ecco shoes for some years now and currently have about 10 pairs. My husband and son also buy Ecco sandals and find them long-wearing and comfortable.
Review collected in partnership with Ecco
- Online store
- Verified
Outstanding customer service and ECCO shoes give you no disappointments
I am a big fan of ECCO shoes for many years and have many pairs of ECCO shoes. The comfort gives you no disappointments.
Recently one of my boots's sole had broken out, I contacted the customer service. They responded quickly and get that sorted for me straight away.
The post-buy customer services is exceptional and beyond expectation in my view!
All the best to ECCO shoes! Keep up with the good work - Quality, Value for Money and World Class customer service will keep your loyal customers forever.
Review collected in partnership with Ecco
I recently needed assistance with my Ecco golf shoes.
From the beginning I felt listened to and ‘heard’.
All I can say is I glad I bought Ecco and I would doubt I would have got the same help from other shoe companies.
Foot note: I found my Ecco golf shoes the most comfortable golf shoes I’ve ever owned so I bought a second pair.
What a wonderful review, Ian :) We're delighted we could listen and deliver! Thank you for your ongoing support of our service & brand. Best wishes for future adventures from your ECCO Team :)
Review collected in partnership with Ecco
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- 2 reviews
I bought the Ecco Soft 8 Women’s leather lace sneakers in size 39 Mocha. I asked customer service questions beforehand as I was hesitant as they were so expensive, customer service was helpful. I purchased them and wear them all the time, they’re well made & good comfortable wide fit and look really nice. Hard to find such good comfy fit these days. I am now purchasing another pair in grey rose and my mum wants some too. I highly recommend:)
Thanks for the LOVE Flossy and we agree! There's no better lockdown activity than ordering your ECCO'S from the comfort & warmth of your home! Re-assure your mum that our online store is unaffected by...
Read more lockdown so she will have her order with our usual speed! Best wishes & stay well from Team ECCO :)
I now have eight pairs of Eccos in current use (soft 2 and soft 7s) so you can tell I am a big fan. My latest ones are IN THE SALE so I couldn’t resist buying another pair. Shopping on line was easy and fun during lockdown!
We LOVE happy customers! Thank you for your ongoing support of our brand! It's business as usual for our online store & we're delighted we can keep those deliveries coming straight to your doorstep! Stay safe & well from your ECCO Team :)
Review collected in partnership with Ecco
Would like to express my thanks to Ecco shoes for replacing a pair of shoes that had a problem with the heels. Prompt response from staff and courtesy was much appreciated.
Thank you for your 5 star review. We're delighted we could assist you! Stay safe and well from your ECCO Team :)
Review collected in partnership with Ecco
'Shoes are great and bought on line unseen and not sure of size but all was exactly what I wanted and have not left my feet, every day to work and great after service also . thank you
We LOVE perfect! Thank you for sharing Julie & I hope you continue to enjoy your new investment! Best wishes Team ECCO :)
Review collected in partnership with Ecco
- Online store
- Verified
Ecco shoes potentially dangerous and company has said 'not to be worn in wet weather'
I purchased a pair of ecco sandles. They seemed like a good product and suited my needs because they had a running tread on the bottom. They were very expensive...like at the top of the price range for most manufacturers. As soon as I started wearing them I noticed they were leaving chemical marks where their product was leaching into my feet. It was only minor and I figured they just needed wearing in. About a week ago I was caught in the rain wearing them and was shocked that the dry chemical leaching into my feet became extreme when the...
Read morey were wet (see photos). I contacted Ecco directly and they showed no concern about what was happening despite forwarding the attached photos and video. It was an endless barrage of questions putting the onus on me relating to receipts, place of purchase, date of purchase. These responses were provided to them. Then it switched to requiring more photographic evidence (than that provided initially below!). As it turns out, Ecco footwear is not designed to be worn in the wet (see Ecco's official response below...I have screenshotted the email). It took four days of scrubbing my feet each day to get the chemical leaching into my feet removed. I would not recommend Ecco. Their footwear is potentially dangerous (I still have not been informed what chemicals have leached from their footwear into my feet) and they are not designed to be worn where they could get wet? A terrible product and a terrible company. Overpriced garbage. Avoid. Please note all these photos and video were provided to Ecco Australia prior to their determination in final screenshot.
Hi Ben, as you will see from other reviews on this website, ECCO takes customer satisfaction seriously.
I have read the email trail between yourself and our team & see a genuine willingness from our...
Read more team member to assist with your shoes purchased more than a year ago (and now outside warranty).
Ecco Australian Customer Service dealt very amicably with my problem of a pair of unworn boots which had faulty soles, but were past the time of warranty. After explaining why the boots could not be repaired, they organised, through the online store, a replacement alternative, which arrived promptly.
Thanks for your review, Gabrielle and we're most happy we could assist! Best wishes from Team ECCO :)
Review collected in partnership with Ecco
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The staff there was exceedingly professional, warm and caring in assisting us with choosing the perfect pair of shoes, helping us search for sizes across other stores and online, and making a reservation for the size we finally found. Really excellent! Thank you.
Thank you David for your glowing review. We're also BIG FANS of our team and will be sure to pass on your feedback! We look forward to welcoming you into store again soon :) Best wishes Team ECCO
Review collected in partnership with Ecco
- 2 reviews
This my second review for ecco store and every time they surprise you by their great attitude in communication
Ta
Morning Rami & thank you for your 5 star review!. We're thrilled we can maintain our high level of service to ensure our valued customers return! We look forward to serving you again soon :) Best wishes Team ECCO
Review collected in partnership with Ecco
- 2 reviews
I am happy with ecco for around 6 years, i like to keep using there products and there services
Thanks
Hi Rami, we're thrilled we're getting it right! Best wishes Team ECCO :)
Review collected in partnership with Ecco
Ecco customer service are fantastic.
They helped me with sizing issues due to not being able to try on in store due to COVID.
Thank you Jacqui for your 5 star review! Things are a bit trickier than usual right now but we're delighted we could assist! Enjoy your new ECCO's & best wishes from Team ECCO
Review collected in partnership with Ecco
I’ve submitted a feedback with online purchase experience with missing out further discount by couple of days. Unexpectedly, I’ve received a credit back with once-off gesture of goodwill. Thank you very much to ECCO Customer Service team for listening and demonstrated empathy to customer feedback and turned into a great experience!
Hi Jenny, thank you for your 5 star review :) We're glad we could listen and deliver a great customer experience! Best wishes from your ECCO Team :)
Review collected in partnership with Ecco
The reviewer stated that an incentive was offered for this review
- 4 reviews
- 4 likes
Ecco shoes are very well made at a fair price. You can order with confidence because returns are easy should there be a problem with sizing etc.
Thank you Dan, for reviewing our returns process. If your item is not quite right, we're glad you find our returns process quick, easy and best of all... FREE! Best wishes Team ECCO :)
Review collected in partnership with Ecco
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Questions & Answers
I have fours pairs of Ecco shoes with little wear but the soles are tacky and if they have perished. Can they be brought back to life.
Sorry not sure Graham.
This is a disappointing answer as I have mentioned I have four pairs with limited wear couple of pairs worn once or twice. Is it the compound used for the sole. I live on the central coast of NSW is there anywhere I can take them for a
assessment as to why the material used has broken down. Graham
Hi Graham, I'm sorry to hear of your concerns. Please reach out to Customer Service at eccoau@ecco.com and I'll do what I can to assist. Best wishes from your ECCO Team :)
Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?
Hi Rebecca,
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.
The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.
If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)
Based on all the negative reviews I'm reading, I would say save your money & buy some decent quality genuinely EUROPEAN MADE, because this brand can no longer proudly say that, factories in China & other 3rd world countries, pfft. I was just about to spend a fortune on a pair, thank god for productreview.com.au!!!
Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.
Get an answer from our members and Ecco representatives
Details
 Ecco Shoes Online store4.6(121) | Ecco Shoes Physical store4.2(51) | |
|---|---|---|
| Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $175.00 | |
| Mens / Womens Clothing | Mens and Womens | Mens and Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | None | None |
| Type of Footwear Offered | Casual & Dress Shoes and Exercise & Sport Shoes | Casual & Dress Shoes and Exercise & Sport Shoes |
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What a glowing review, Lucy :) Sincere thanks for your patronage & we're thrilled to be getting it right! Best wishes from your ECCO Team