586 reviews
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Ecco Customer service was excellent and quick. I had an issue with a pair of golf shoes and returned them to Ecco 6 months after purchasing from a physical Ecco store in Sydney. Shanna quickly responded to my email, I mailed the damaged shoes back for free and then I selected a replacement pair on line. They are being mailed out to me today Show details
Reviews with attachments
ECCO Multi-Vent shoes less than 2 months old, torn at the front of the shoe. Ecco originally said shoes were not covered under wear and tear. Sent an email raising the issue again as they're only 2 months old, and they said shoes had shown a tear which does not fall under warranty. By the way these are $400 shoes, less than 2 months old, worn 3… Read more · 4
times (shoes still look new). The shoes themselves are extremely soft and fragile at the forefoot, especially because of the perforations. I was offered a $50 online credit. This is useless as I do not have any intention of buying another pair, as these shoes serve one single purpose for me. Asked for the $50 to be refunded, so I can try and have the shoes repaired locally, and was also denied.
Unfortunately I won't be buying Ecco shoes again, as the after sales support is horrendous for such an expensive pair of shoes. I advise people to do the same, and look at other well supported and backed brands such as ON, Merrell, and Salomon.
Update: I received an email from a manager at ECCO looking at finally resolving this issue. My shoes were sent back for assessment and after assessment a new pair was sent.
I am pleased with the service finally ECCO offered, however it is unfortunate it took this long.
UPDATE: ECCO management reviewed again the current problem and came up with the best solution forward to replace the pair only in specific instance as customer appreciation. It s great experience but it took a bit longer than normal process. With 6 boxes over the years I am still happy with the company and their products. Thank you. ORIGIANAL… Read more
REVIEW: the AI review at the bottom hits the problem with nail into the head. One of the worst corporate customer services. I have bought the sandals a while and even though, they're out of warranty, they were absolutely fine with most labels still in place and sole being in perfect conditions. they have been worn may be 30 days per year over 3 years. the tear is in completely wrong place and clearly production/design issue. nevertheless the customer service even did not bother to offer minimal compensation as a credit to the old trusted customer?!???
Ecco shoes in Australia receive mixed reviews, with many users praising their comfort, quality leather, and immediate wearability, while others cite issues with durability and quality control, sometimes experiencing premature tearing or sole problems. Warranty claims have also been a point of contention, with inconsistent customer service across different stores. Comfort and fit are generally well-regarded, particularly for wide feet, though some models lack arch support
Ecco Australia after-sales service – I purchased a pair of brown leather (extremely comfortable) Ecco sandals some 10-12 years ago but did not wear them straight away. They were put in a box in a cupboard while I wore out another pair I had. On my recent trip to Europe I decided to take the Eccos with me but found that some of the rubber had broken apart and also the sole became… Read more · 1
loose. Gluing them overseas was not successful and because they became a trip hazard I threw them away. On my return to Australia I thought I would give Ecco some feedback, but not make a claim as they were well out of warranty. I sent them photos of what happened and to my surprise they offered me a $200 voucher. What other company would do that?? So I am buying either another identical pair of sandals or one of their boots. Highly recommend their product and their after sales service
Exceptional Customer Service and Commitment to Quality! – I recently had an unfortunate experience with a faulty pair of Ecco shoes, purchased in ECCO Poland. However, I was incredibly impressed with the way Ecco handled the situation. Their customer service team, namely Michele from AU Customer Service, was prompt, courteous, and went above and beyond to resolve the issue. I was able to easily exchange… Read more · 1
the faulty shoes for a new pair, and the entire process was hassle-free. This gesture of good will was very much appreciated!
Ecco's commitment to quality and customer satisfaction is truly commendable. This positive experience has solidified my loyalty to the brand. I highly recommend Ecco for their exceptional products and outstanding customer service.
Excellent customer service - Faulty shoes replaced even though we asked customer service after warranty over – I just want to give Echo a five star review for their customer service and of course for their shoes. In May 2022 my daughter bought some Ecco shoes which she loved. She has really difficult feet to fit shoes for, and sensory issues so it’s hard for her to find comfortable shoes and was thrilled to find these. Unfortunately, a small part of the… Read more · 2
sole on one shoe came apart a short time after purchase making them unwearable. Obviously a fault, rare but it happens. Because of illness acute then chronic we did not take the shoes back when they were in warranty. In September 2024 with the shoes still sitting in the laundry looking so pretty and so unwearable, I contacted Ecco as per the advice of the staff at the Sydney CBD store. Ecco customer service advised me to send an email with photos. I sent a screenshot of the credit card transaction as I did not have the receipt, and I sent the photos of the shoes. Then Ecco paid for the shoes to go back to them - they examined them and then offered a replacement! My daughter went to an Ecco store and chose a beautiful alternate pair see photo. Ecco then posted out the same shoes! I am very very grateful to Ecco for this excellent customer service
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Ordered the women’s version but received the men’s model instead. Size and colour were correct, but the product did not match the listing description. Buyers may want to double-check the version before ordering. I ordered the ECCO Women’s Multip Sneaker (Black, Size 7.5) from the official ECCO store on Amazon, but the item delivered was the men’s… Read more
version instead.
While the size and colour were correct, the product did not match the women’s model shown in the listing. As the men’s and women’s designs differ, this made the shoes unsuitable for me.
This was disappointing, particularly when ordering directly from the official brand store. I am leaving this review to highlight a product/listing accuracy issue so other buyers can double-check before purchasing.
Bought directly from ECCO online. The pair arrived with visible wear on the outsole and obvious signs of prior use on the footbed — not what you expect for a “new” item. Photos attached. Sharing this so others can inspect immediately upon delivery.
Thank you for reaching out and I'm sorry to hear of your… Read more
Latest follow-ups
Ecco service was fantastic! I bought my first pair of Ecco golf shoes 2 years ago as they were recommended to me by another Ecco wearer. Unfortunately the upper recently separated from the sole. . I dealt with Jane online who informed me that Ecco… Read more · 2
would replace the shoes at no cost. I visited a store to confirm the correct size and style and dealt with Sophia and Emunza and the service was second to none. I have now worn the replacement shoes yesterday and they are even more comfortable than the earlier pair I had. Comfort is important to me as I have a problem with my right foot. If you want outstanding service and an excellent golf shoe that you must buy an Ecco golf shoe. BTW they are 100% water proof. They will cost a little bit more but they are worth every cent. You will be very pleased that you made the purchase.
Follow-up · Waterproofing was exceptional. I don't know what caused the separation. I play golf walking 18 holes 2-3 times a week.
I purchased 3 pairs of shoes from the ECCO online site, which two pairs were incorrect on the confirmation. I have not received the shoes as yet, but I have spent the last two days sending emails to there support team to correct the issue. To… Read more
receive a reply today that there is nothing they can do to stop the order. I find the level of service provided by a premium supplier to be completely sub standard. For the record I did not want a refund I just wanted the order fixed and now I have to wait for the wrong shoes to turn up and take time out of my day to return them whichever way I can. This all could have been avoided if ECCO had someone on customer support actually supporting there customers.
Follow-up · Due to the fact they sent shoes at different times, I took two pairs back to the nearest store which was 25 minutes away by car. Got a refund on those and kept the others as I did not want to drive back. Ecco took no responsibility and said it was my fault. Even though I sent emails with proof. They just danced around it. At least I know where you stand with them.
Recent reviews
After I had purchased a pair of ECCO BIOM 2.1 X Mountain shoes online I discovered an issue related to how they fitted me. I contacted ECCO and have received an excellent response from Michelle in their Australian office, despite the problem being unique to me. Michelle has been very responsive and extremely easy to work with. Customer service such as this deserves to be recognised. Thank you Michelle. Show details
Each shoe split in the same place. Jane at Ecco was very helpful and a replacement pair was organised for the faulty shoes. Stuff happens so will judge on the replacement pair and not the first. Show details · 1
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My ECCO shoes puchased over the years have included golf, walking, casual and sandals. All shoes purchased have always worn well and held their appearance. However, with a recent purchased, I was unhappy with the wear of the inner sole of the shoe. On sending a photo to the online Care Team I received a reply paid address to send back my shoes… Read more · 1
and, upon inspection of the shoes, I was give a refund as a goodwill gesture. I could not have been happier with the prompt and friendly service that I received.
Purchased a pair of size 44 from this Ecco - clearly not the same as other sized 44 from this company. (Have purchased shoes from them in this size). Refused to replace with bigger size as outside 30 day return policy, never worn as such. Very poor Show details
Hi Robert, whilst our sizing is fairly standard across most… Read more (+1 reply)
Ecco supported me with an out of warranty replacement. I got a new pair of similar shoes. I am very happy with the service and the replacement shoes. Muchos satisfaction with their after sale service & support. Show details · 1
Excellent customer service in addressing an issue with a pair of shoes ( returned for assessment ) that resulted in Ecco providing a replacement pair. This focus on customer gives a very high level of satisfaction and will continue to purchase Ecco shoes Show details · 1
Worst shoes I ever bought for 280$. Very heavy uncomfortable. And the laces keep opening up creating nuisance for me. My calf muscles pain due to the lifting of heavy weight of shoes. Dont buy it. They keep some st^pid technology names such as fluid foam and extract money. Extremely bad uncomfortable Show details
Thank you for providing feedback Aftab and we're sorry to hear you have not enjoyed your usual ECCO experience.
Amazing service of Ecco Australia ! I am very happy with their service for shoes faults in AU. I have using ECCO shoes over 10 years in DK, SG, CN and AU and recommend families and friends to buy ECCO. Show details · 1
My Ecco Pot Bag developed loose strap stitching after a couple of months of wear. ECCO handled the warranty claim promptly and without fuss. Free return postage was provided, the bag was assessed within a week, and I received a replacement within two weeks of returning it. I appreciated the clear communication and smooth process. Show reply
I just got a pair of off-road women's sandals for my upcoming trip to Italy. I've had terrible foot pain recently and spent around $1500 trying different shoes, even earthrunner sandals which only caused more pain. These instantly felt cushioned and comfortable and I've been walking in them all day. Just finished a coast walk and they're great. Might grab some sneakers before I go as well :) Show details · 1
Rude customer service. Gave me an unsatisfactory answer to a query then ignored all further emails from me requesting fuller information. Pathetic and unprofessional attitude towards customers.
Thanks for providing feedback, Google U. It seems your… Read more (+2 replies)
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I recently purchased a pair of walking shoes from the Brookvale store. My assistant was Patricia. She was exceptionally caring and advised me on the best shoes for my feet, post surgery. I love my shoes and they are so comfortable. Show details · 1
Recently I had to return some ECCO golf shoes which were no longer able to be worn. I purchased a new pair but as a gesture of goodwill, I was offered a replacement pair of ECCO shoes. I selected a pair of loafers, tried them on at the Camberwell store for size (the Manager there was most helpful) and then ordered them online. They arrived within… Read more · 1
4 days and I LOVE them! I have been purchasing ECCO shoes (walking and golf shoes) for a number of years and have walked thousands of kms in them. They are durable, high quality and comfortable. I am very impressed with their customer service too. Highly recommend ECCO.
Sole of shoe broken and coming away from the sides after just 6 months. Can't wear them when it's wet as it leaks. Absolute joke for the price. After buying them I realised they weren't comfy, but pushed through because I thought they'd at least be durable, given the high cost. Worst shoe purchase ever. Show details
Hi Tom, please reach out to eccoau@ecco.com to discuss your concerns. Thanks and best, Team ECCO
I had to return a pair of expensive Ecco walking shoes because after a year they split along one side and I couldn’t wear them. I was very pleased with the after sales service because they offered me a replacement. This was sent out quickly and I’m hoping for much better wear this time. Show reply
Jane from the customer service online team is fantastic. Her prompt replies and follow up exceeded my expectations. Would absolutely recommend Ecco shoes and their follow up customer care. Show reply
I love the shoes I bought. They are so comfortable. I only take them off to go to bed! The process was easy and they were delivered quickly. Best investment for my feet. Show details · 1
The Ecco Golf shoes tore along the stitching around the instep of the left shoe. Ecco responded very professionally and in a timely manner to my concern. A replacement product was offered within 10 days of me sending the damaged product back Show details · 1
In the past 4-5 years the soles of 5 pairs of my Ecco shoes/sandals have disintegrated. I wrote to Ecco to tell them of this and sent photos of the last two pairs of sandals. I received prompt attention from your company and the offer of a pair of shoes as compensation. The new shoes arrived yesterday well within the time I was told to expect… Read more · 1
them. They are exactly as ordered and I will enjoy wearing them I am sure. I have been very impressed with the promptness of your service and the pleasant manner in which this has been conducted. Thank you.
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Hi Cherry, I'm sorry to hear you did not have a good… Read more