Ecco Shoes

I had a problem with the soles of my shoes . The shoes were promptly replaced with a similar pair .
I am very happy with Ecco wonderful customer relations .

Excellent service from Westfield Miranda. Annette went out here way to replace defective shoes. Will continue to shop at the Miranda store as a result of the way i was treated.

Excellent customer service and would recommend this store to everyone

I am the proud owner of some ECCO Track boots, now in their eight year. They’ve served me well, including on the Fish River Canyon walk in Namibia. However, they have now finally succumbed to some extensive walks back home in Australia. I bought a replacement pair of Tracks when I saw they’d became available again. Unfortunately, there was a small issue with one boot but I can happily say the pair were changed over and I look forward to some upcoming Heysen Trail adventures.

My wife, a very satisfied ECCO customer of many years standing, reported a concern with a purchased item to the company’s Sydney office. The issue was dealt with in a swift, friendly manner and quickly resolved to my wife’s total satisfaction. We are both extremely happy with ECCO’s after sales customer care service and staff.

I returned a pair of Ecco golf shoes that leaked. The company assisted me in selecting a replacement immediately. The staff were courteous and helpful. I will continue to purchase this brand in future

I purchased a pair of womens leisure shoes online, they arrived promptly however after wearing them inside for less than an hour the tread on the soles around ball of foot & heel wore off smooth!
Customer service stated this was a retro feature and directed me to their webpage that shows a picture of the soles. Sorry but retro does not mean you fall over due to no tread on soles!
The shoes themselves are comfortable however they are not fit to wear on smooth surfaces and could be very bad in the wet! Very disappointing as I had been told these shoes were high quality.
Not happy!

I needed to contact Customer Service via their email address. They responded promptly and kept me informed during their review process. My query was resolved in a timely and fair manner.

The leather uppers on one of my shoes split, when I returned them to the Miranda store they were two years old. Around three days later Ecco emailed me to inform me that they would replace them with a similar model from their online store, I emailed back my choice, and about a week later the replacement pair arrived. A shame about the original fault, but the perfect response.

Second pair of Ecco Shoes I've had - First pair lasted ages and looking at the quality of my latest pair I've no reason to doubt that that won't be the same again. I needed to make a warranty claim for the original pair and the customer service was exceptional - very professional and dealt with very quickly. The new sneakers look great and are very comfortable - for me they offer a dual purpose between being casual enough to wear for any occasion but still smart enough for a night out.

I had a pair of Ecco shoes which were extremely comfortable but the soles spit. I returned them to the store and they were replaced without problems. Thank you Ecco.

DO NOT BUY. Bought a pair of work shoes from here but the plastic part that surrounds the heel above the rubber sole started flaking off, to the point where I was unable to wear them out. I literally had only worn then 5 times to and from work (avoiding puddles, work is an office job in a carpeted environment) and customer service stated it was 'wear and tear' and that it wouldn't be covered under warranty, even though when I took it in store, the sales person said it was clearly under warranty but she herself was unable to give me a full refund, only a replacement. Ridiculous.

I'm now being apparently sued. That's great customer service for you.

My favourite Ecco’s.Returned to shop where staff were most helpful and took details .
In due course received email to say my shoes would be replaced

Initially had a problem with an online order and posted a review here. That helped me to sort out the problem as someone who was monitoring this forum stepped in and solved the issue.

I have bought dress shoes, I hadn't been used them until recently used them at work. Suddenly I saw there are opened from the sides which was unexpected as they were Ecco shoes. So I took them to a store and told them what happened. They sent the shoes to the main store/office. Someone contacted me through email and offered me a new shoes to choose a similar model or price. So I've got the new ones. I should say that all of my dressing shoes are Ecco, some of them even more than 10 years old, they are still fine, comfortable and nice. I've mentioned this to say the mentioned issues is not something you expect from Ecco shoes it was happened only one time and nicely they have solved it for me with offering a replacement. Thanks Ecco.