Don’t believe in this company
Company installed the new apartments garage door a year ago. Not long after the garage door became problematic on a regular basis, xmas ‘19 and out of operation just a few weeks later. I am a shift worker and on two occasions I have had to leave my new car outside and walk in the dark to get to my apartment. This company is now refusing to fix the door, the door needs a full replacement not another failed fix. NOT happy, obviously they need to review their customer service and more importantly fix the problem once and for all.
Unfit for purpose, constantly breaks down. Poor customer service.
The garage door on our brand new apartment building was supplied and fitted by this company and has not stopped breaking down (at least 8 occasions in a little over 12 months) since it was installed. They have failed to repair it under warranty, and failed to repair it properly at all. As such it continues to break down regularly, at times locking everyone's cars in, or out of the building or leaving the building accessible from the street for days at a time. The body corporate has had to pay for security to remain at the building until they ev...entually show up to "repair" it. They've refused to pay for the extra security and have also told us that if we get another company in to undertake the repairs it would void our warranty. We had the door inspected by an engineer who advised us that this is a commercial door designed for up to eight operations a day and that we needed a domestic door that could handle up to 300 operations a day. This is either a case of inconceivable incompetence or deliberate dishonesty. Perhaps both.
Poor communication when thing go wrong
While my garage door has now been installed and looks good, the process that we had to go through in order to get it was infuriating. It has been very hard to get hold of Eco Garage Doors and they are in no rush to rectify problems when they occur. I understand that sometimes things go wrong - but its how a company deals with them that makes the difference.
Looks amazing and a job well done; couldn’t be more pleased with the actual design of the garage. The 2 guys did an amazing job putting it all together. No major issues with the construction and assembly of the garage door.
The reviewer stated that an incentive was offered for this review
Half finished and no communication
I have had a half complete roller door system in place for 2 weeks. The work that has been complete is of a good quality, but after delivering a door that did not fit the opening I have heard nothing from the office on when this can be rectified. While I understand that the office is closed over Christmas, I have no way of knowing when the office opens again. The lack of communication has been very stressful.
- Verified customer
Well Done Eco Doors
Thanks to all the guys at Eco for a great job and terrific door.
Very good service, on time and great product. Our monument Matt Galv door looks great and colour matches the door surrounds.
Highly recommended !
Great service, great product! Highly recommend the Eco Garage Door team. Installation went smoothly and on time with a rather awkward installation. End result exactly as promised, including advising us of a couple of misaligned trims we would not have even noticed, and fixing for us off their own bat!!! If your experience is like ours you will be satisfied!!
- Verified customer
Liars, false promises and misrepresentation at it it’s best!
Sales rep promised me:
- job will be completed in a week (it’s been 4 weeks and counting) still not complete
- metal hinges which tie panels together ended up receiving plastic ones
- installation with tracks and centre railing motor mounts off centre
- they continually don’t come back during business hours to fix problem
- to date have no remorse or care factor for delaying my construction site
Highly recommend all consumers out there not to deal or use this company and I will be taking this matter to vcat very soon!!!
Wowwe! What a company!
So professional from the start with their excellent customer service from the office, to our Sales rep was Fantastic I believe his name is Jaime. When our job started we had thorough communication from our wonderful tradesmen Matt Jenkins his quality of work and products provided blew us away! I would 12/10 recommend Eco Garage Doors to my family and friends. Outstanding!!!
Dishonest company.. disgraceful customer service! do not trust!
Do not trust Ecogarage door. After purchasing 2 roller doors, they withdrew money without authority, sold us a product only to advise they can not deliver to that order 4 weeks later. The sales manager [name removed], isn't interested resolving issues, even though they made the mistake! Do NOT USE them! They blame the customer for their errors!
- Verified customer
Terrible service and poorly executed installation
I am extremely disappointed with Eco Garage Doors.
After spending a significant amount of money upfront for the purchase and installation of 2 roller doors I'm now forced to hire another company to reinstall both doors.
Eco Garage installed the doors in such a way that the gaps above and in front of the barrel were maximised - I'm talking really big gaps - rather than minimised even though they knew I'd be using the garage as indoor space (PT studio) with air-conditioning. The doors were placed flush with the inside of the garage rather than ...
Great Service Top Quality Workmanship
I called the other day about a service fault with the receiver and the guy on the phone said that they would cover all cost of a new receiver under warranty which I was extremely happy with.
A few day later a Service guy by the name of CAMPBELL came out to my house and he fixed the problem within a few moments. He recoded my remotes. And that was that.
Thanks Campbell & Eco Garage Doors
I purchased a double and single sectional door.
Once deposit was paid i was told 4 weeks lead time which was perfect, to then have 6 weeks go by with un answered emails to then call and be told “oh woops” the order is still on hold ill process that now. 12 weeks after deposit was paid i had an install date. No real care about the situation from ecos end. Was compensated (after asking) with two extra door remotes.
Just left me wondering if i didnt contact them would it still be on hold.
This was the second time we used them as their product/price and install is good, just keep on top of them after deposit has been made.
We were extemely disappointed with Eco Garage doors. While the end product was good on three panel doors and one roller door, we had to wait 8 months with 6 attempts at getting the angle and size of of the doors correct. But even more disappointing was their continual blame game and lack of communication or apology. After the 6th month and many attempts to fit the doors we had had enough (having paid in full months earlier), however we were enticed to give them another go with $200 reimbursement. This did not come through after waiting two mont...hs and again needed us to call the company again before we received this. Unfortunately there was no follow up at any stage to see if we were happy. Any company that considers it acceptable to have clients as 'Collateral Damage' (in their words) should be avoided. Eco Garage doors needs to value it's clients, reputation and keep regular communication.
Highly Recommend Eco Garage Doors
Our builder used Eco Garage Doors for our new home and I was so impressed with the installation - Kevin Wilson was on time and installed both doors in no time. His instructions were very helpful and his customer service skills exceeded my expectations. The doors function well and look great, we haven't had any issues. I highly recommend them.
Eco Garage Doors installed a new door this week. Shane provided a competitive quote and the service from there on was excellent. Eco kept me updated re installation dates, Caroline was professional and Nick did an amazing job with installation. Thank you all and keep up the great work.
Awesome service. Great door.
We visited the Eco Garage Doors showroom where their knowledgeable rep showed us the pro’s and con’s of each of the door types, then helped us select the finish types and the best style of windows in the door to suit our house, and then helped us with colour and accessories.
We had a custom colour ( a specific dulux white) and they arranged for us to check a painted sample to ensure it was correct.
The install was arranged within our timelines which put a bit of pressure on Eco but they were able to help us out.
Their installer was helpf...
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Questions & Answers
Ours were installed on Sep 2016 too. And the motor was dead. But not sure if it is P issue. But I never heard back from them. My house was built by builder, and used Eco Garage. What do you suggest. Are you happy to pass on the person name who came to your house? thanks heaps
I emailed them on this mail email@example.com with my address and phone no .. they were quick to respond...
Try emailing them...
We had to keep contacting them and asking for the manager. I think Jamie was his name. We had countless installers come to our home, so can’t give you one name. Keep ringing them, otherwise they are happy to forget you.
my eco roller door has stopped working
i have replaced all batteries in the remote units
It shows a P on the motor display when any remote in selected and the light turn on as normal
any help would be appreciated?
I bought eco garage door in sep 2016 and now when when I press remote to open to don’t work and displays p on door opener.. what would be fault..?
So funny to see these problems happening at same time. I had my motor installed 2016 also and now I am having the P issue too. Only way I can get it to work is by switching power off and then turning it on and then pushing remote which works. Funny how these issues happen after 2 years when they only provide 2 year warranty. If anyone is able to help with how much or if any other chip can be placed to fix it then that would be great.
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