Eco Garage Doors

Dear people, Do not waste your money on ECO garage doors, they are very bad quality, and they will not warrenty they product. They have manufacture faults and will not ever come out to fix their warrenty issue.

This company and staff are useless, continual issues and no customer service always want more and more cash off customers, rubber fell off they want $640 dollars even though it’s a install issue, stay away. Do not use. Look at the rate on reviews must say why it’s soooo low.

This people are unprofessional and rude. Never do business with them. if you ever decide to build with Metricon please ask them not to use this supplier. This people will not help you even you are under warranty. Absolute rubbish customer service and no one has courage to even come and talk to you over phone.

I reached out to Eco Garage Doors yesterday and was able to get a call back from one of the sales team later that afternoon. Geoff was so helpful and honest with the information and advice and provided me. We were speaking around 4:30 and he said he would send me an email later and he did. Unfortunately what were after is not something Eco Garage… Read more

Doors can cater for, but Geoff was not pushy at all and I felt very comfortable telling him and he wished us all the best with our build. I would definitely recommend speaking to Geoff about your garage door needs.

Good outcome – Had my kids destroy my garage door by kick ball against it. Reached out to ECO who had someone out within a week to measure for new door and had the door fitted off within 3 weeks. Couldn't ask for a better result. Kids now know not to play soccer against garage door.

Door issue – Would like to share my experience about the Perth office speaking to Jamie on 16th October 2024 over the phone as the Melbourne office was closed, our garage door would not go down and Jamie helped us re program it over the phone, Jamie was so helpful, patient and very professional, and over the phone. I highly recommend this business.

You just have to read the other reviews. I've purchased an Eco garage door TWICE in two homes now. Will not use them again. If you want to feel supported and protected after you purchase look elsewhere. Their service department need some help in a restructure. It's a larger company with larger overheads and you'll be paying for it. Staff need retraining on how to interact with LOYAL customers before they lose more business

I wish there's no star option... it was good when you receive a product but what you dont like when you pay and dont receive a service from them, Metricon hired them to do the job, the door itself too lose on railing, when I raised a concern Metricon created job under warranty but they refused to visit the property because they wana charge $250… Read more

call out fee. I guess no one pay or get charge if something under warranty, point is these people dont even hire professionals to finish their contract, they hire from FB (chippies). they dont care whatsoever because Metricon paid already, it happened with my friend too where they didnt install the bracket with bolts, and she got 3 yr oldit was dangerous.

please be careful before you sign the contract with Metricon, ask them to change supplier or different company. you don't need hassle after paying sh*t loads of $$.

They installed my garage door, that had an issue from the start. Intermittedly, the door would stop at the first panel. When this happened, I would have to keep pressing the button, so it would go up and down, and eventually it would release, and go up. It was also rubbing on the outside of the door, so there is a white vertical mark on my black… Read more

door. Service came out and could not resolve either problem and left. I have since been trying to get them back to fix the original and ongoing issues, only to be told my door is now out of warranty and I need to pay up front for someone to come out. I would never recommend this company to anyone, as I have been treated appallingly, in addition they are very rude to deal with.

We got a insulated garage door installed in January for 6000$ hoping it would last at least 3 years without any issues The installation was very poor from beginning We did not get the brush seals we paid for , infact got some poorly installed low quality seals , which we had to replace at our own expense . The company response was very poor … Read more

Then the fuse in our motor burnt out and the garage door was not working We contacted ecogarage doors again - but no response at all - literally after 2 weeks they get back and send someone to look at motor - who literally did nothing - used a fuse we had bought and did not bother installing motor back Eco garage doors never advised us beforehand that there would be a charge of 300$ - considering the motor is under warranty - had they advised us we would not have agreed to technician coming out .

I personally went to ecogarage door showroom to give feedback to manager , instead of listening and addressing the issue - he was evasive , did not want to engage , became aggressive and threatening . Being a female I found that very intimidating .All this to avoid his obligations of warranty and deceitfully extracting money from people

We have gone and changed our garage motor to Merlin platinum from a very good company

We were planning on changing the garage doors at our holiday home and city and we’re planning on using eco garage doors but after these experiences we have decided to use B&D insulated doors They respect their warranty n are actually interested in their clients

Ecogarage doors are all about taking your money and they don’t want anything to do with you after that . I do not recommend eco garage doors I am surprised they are still in bussiness ..

After purchase care is more important than anything , my garage door is less than 2 years old, and started already getting stuck multiple times, , I had to call external emergency service and paid $950 . The wire on the side goes out of the track and stuck up over the pole, you cannot even close the door manually . I contacted Eco garage doors… Read more

First: customer service contact is only through emails, you cannot talk to anyone Second: you have to pay upfront so they can offer you a day for the service Third , I chased them after payment , they offered a technician to come after 4 days, he will contact me one hour before they come, I explained am at work , I asked if they can come anytime after 3 pm, customer service did not want to listen , said they cannot offer the service Fourth : now I have to chase my money back and look for someone else to try to fix the recurrent problem, not sure if this will be possible

Terrible – This is terrible. Please ask your builders not to install Eco Garage doors. They are useless. I have an issue with my garage door. They just send video links instead of fixing the issue.

I’d Never use eco garage door again! – Horrendous customer service. After two emails trying to get a new remote for my garage door, they told me they don’t make them anymore. My ONLY option would be to replace the door and happily give me a quote. My door is only 10years old. I got amazing help from a third party remote seller that solved my problem with ease. I’d never get one of their doors again!

Poor installation and no customer service – NEVER DEAL WITH THIS COMPANY. We reversed into our garage door. Had a whole new door installed, together with new tracks. Within a month, screws and bolts had come loose for all the shaking and shuddering and the door wasn't opening and closing all the way. After a few phone calls and me pushing, they sent out a repair man and fixed the door. They… Read more

wanted to charge for the repairman to come out!! It still rattles and shudders loudly every time the roller door is opened and closed. I have emailed 3 times and called numerous times. They never bother to get back in touch. I have even tried emailing the Manager of installations and get no response. Lady on reception is plain rude. NEVER DEAL WITH THIS COMPANY.

Very poor service – I had a garage door supplied by Eco and when the door was installed the installer found two dents halfway up the door which was done during manufacturing. I was advised that they would come out and repair the door, but I’ve had no contact from them, I’ve called them 4 times now to get this issue resolved and every time Ive called no one from… Read more

management is a available and I’m told someone will call me back but still to this date no one has returned my call or fixed the issue. Steer clear of these guys because if you have any issues they don’t want to know you and will just give you the run around.

Very terrible experience – One of the worst company in manufacturing of garage doors. They are worst doors to be installed in garage. Within two years the motor and chain system got faulty. Poor customer care n services. They have the association with the builders that’s why installing cheap stuff. Never recommended this company. I have to change the whole system from different company.

Beware using eco remotes – Our remote of 6mths has stopped working for $88 it should have a 12mths change over if you buy eco remote online you get a 12mths free change over but eco want to sell another at$88 which is not fair if we ever get another door it will not be eco

Terrible Customer support – I suggest not to use this company. Customer support/Sales are not interested in supporting end customers, they only work the bulk builders who use their products. Anyone after a roller / panel lift door product, look elsewhere and find a company who is willing to stand by their products and support them.

Low quality door – We purchased an ECO sectional garage door through Easy Glide Garage Doors. The material it was made from must be too thin for that design because it is distorted. That installer refered me to ECO. Called them, they came & looked. They replaced the door panels, it is same or worse than before. they are ignoring me now.

Garage motor fault after just over 2 years of installation. Very poor customer service system – Lodged an urgent service request on 04/02. Called Eco Garage doors on 05/02 to book service. Advised that job has been classified as urgent and someone will reach out AM, 06/02 to book. Received an invoice for payment in advance. Invoice paid and proof emailed to proscribed email ID. No contact from company. Reached out on 07/02 and informed there… Read more

is no one available until 13/02. I was advised on Monday, the fault will be attended within 72 hours. I have never had such terrible product with worse service. Would never advise anybody installing their product or using Eco Garage doors for installation. No customer focus at all.

Worst customer service ever! – I changed the battery on my remote control and needed assistance in reprogramming it. Firstly, took two days for me chasing someone to get back to me and then the service person was so rude on the phone when all I was asking for was assistance over the phone as I could not understand the required from the Manuel.