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Eco Garage Doors

Eco Garage Doors

3.3 from 24 reviews

Reviews

(13)
(0)
(1)
(2)
(8)
  • Product Quality
    3.6 (10)
  • Return Claim MadeYes (0) · No (7)
  • Job Satisfaction
    3.0 (10)


Jad C.

Jad C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Don’t believe in this company

published

Company installed the new apartments garage door a year ago. Not long after the garage door became problematic on a regular basis, xmas ‘19 and out of operation just a few weeks later. I am a shift worker and on two occasions I have had to leave my new car outside and walk in the dark to get to my apartment. This company is now refusing to fix the door, the door needs a full replacement not another failed fix. NOT happy, obviously they need to review their customer service and more importantly fix the problem once and for all.

Return Claim MadeNo

Unfit for purpose, constantly breaks down. Poor customer service.

published
Product Quality
Job Satisfaction
kathleen B.

kathleen B.Greater Melbourne (Inner), VIC

Poor communication when thing go wrong

published

While my garage door has now been installed and looks good, the process that we had to go through in order to get it was infuriating. It has been very hard to get hold of Eco Garage Doors and they are in no rush to rectify problems when they occur. I understand that sometimes things go wrong - but its how a company deals with them that makes the difference.

Product Quality
Job Satisfaction
Colly

CollyGreater Melbourne (Metropolitan), VIC

Fantastic

published

Looks amazing and a job well done; couldn’t be more pleased with the actual design of the garage. The 2 guys did an amazing job putting it all together. No major issues with the construction and assembly of the garage door.

Product Quality
Job Satisfaction
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Kate B.

Kate B.Greater Melbourne (Metropolitan), VIC

Half finished and no communication

published

I have had a half complete roller door system in place for 2 weeks. The work that has been complete is of a good quality, but after delivering a door that did not fit the opening I have heard nothing from the office on when this can be rectified. While I understand that the office is closed over Christmas, I have no way of knowing when the office opens again. The lack of communication has been very stressful.

Product Quality
Job Satisfaction
Return Claim MadeNo

  • Verified customer

Well Done Eco Doors

published

Thanks to all the guys at Eco for a great job and terrific door.
Very good service, on time and great product. Our monument Matt Galv door looks great and colour matches the door surrounds.
Highly recommended !

Product Quality
Job Satisfaction
Return Claim MadeNo

Highly recommended!!

published

Great service, great product! Highly recommend the Eco Garage Door team. Installation went smoothly and on time with a rather awkward installation. End result exactly as promised, including advising us of a couple of misaligned trims we would not have even noticed, and fixing for us off their own bat!!! If your experience is like ours you will be satisfied!!

Product Quality
Job Satisfaction
Return Claim MadeNo

Mike

MikeGreater Melbourne (Metropolitan), VIC

  • Verified customer

Liars, false promises and misrepresentation at it it’s best!

published

Sales rep promised me:
- job will be completed in a week (it’s been 4 weeks and counting) still not complete
- metal hinges which tie panels together ended up receiving plastic ones
- installation with tracks and centre railing motor mounts off centre
- they continually don’t come back during business hours to fix problem
- to date have no remorse or care factor for delaying my construction site
Highly recommend all consumers out there not to deal or use this company and I will be taking this matter to vcat very soon!!!

Product Quality
Job Satisfaction
katie1995

katie1995Greater Melbourne (Outer), VIC

  • 4 reviews

AMAZING!

published

Wowwe! What a company!
So professional from the start with their excellent customer service from the office, to our Sales rep was Fantastic I believe his name is Jaime. When our job started we had thorough communication from our wonderful tradesmen Matt Jenkins his quality of work and products provided blew us away! I would 12/10 recommend Eco Garage Doors to my family and friends. Outstanding!!!

Product Quality
Job Satisfaction
Return Claim MadeNo

Dishonest company.. disgraceful customer service! do not trust!

published

Do not trust Ecogarage door. After purchasing 2 roller doors, they withdrew money without authority, sold us a product only to advise they can not deliver to that order 4 weeks later. The sales manager [name removed], isn't interested resolving issues, even though they made the mistake! Do NOT USE them! They blame the customer for their errors!

Product Quality
Job Satisfaction

Katherine Douglas

Katherine DouglasGreater Melbourne (Outer), VIC

Great customer service

published

Called them afternoon, explain my case to them, and they sent a service tech next day morning aside of advising me on how to lock the door temporarily.. Thumb up!

Product Quality
Job Satisfaction
Return Claim MadeNo

Very quick

published

Wrote to them about my issue on Sunday night.. got fixed today... highly recommend Eco Garage Doors doors. Friendly and quick.


Laska

LaskaMelbourne

  • Verified customer

Terrible service and poorly executed installation

published

Chris

ChrisMelbourne

  • 4 reviews
  • 2 likes

Great Service Top Quality Workmanship

published

I called the other day about a service fault with the receiver and the guy on the phone said that they would cover all cost of a new receiver under warranty which I was extremely happy with.

A few day later a Service guy by the name of CAMPBELL came out to my house and he fixed the problem within a few moments. He recoded my remotes. And that was that.

All Fixed.

Thanks Campbell & Eco Garage Doors

CHRIS

Chris

Chris

  • 2 reviews
  • 1 like

BIG delay

published

I purchased a double and single sectional door.
Once deposit was paid i was told 4 weeks lead time which was perfect, to then have 6 weeks go by with un answered emails to then call and be told “oh woops” the order is still on hold ill process that now. 12 weeks after deposit was paid i had an install date. No real care about the situation from ecos end. Was compensated (after asking) with two extra door remotes.
Just left me wondering if i didnt contact them would it still be on hold.
This was the second time we used them as their product/price and install is good, just keep on top of them after deposit has been made.

Mdee

MdeeMelbourne

Terrible service

published

Excellent service value for money

published

Eco did everything they said on time and on budget would recommend to anyone very good product and Australian made


Nat Millar

Nat MillarBalwyn North

Highly Recommend Eco Garage Doors

published

Our builder used Eco Garage Doors for our new home and I was so impressed with the installation - Kevin Wilson was on time and installed both doors in no time. His instructions were very helpful and his customer service skills exceeded my expectations. The doors function well and look great, we haven't had any issues. I highly recommend them.


Excellent Service

published

Eco Garage Doors installed a new door this week. Shane provided a competitive quote and the service from there on was excellent. Eco kept me updated re installation dates, Caroline was professional and Nick did an amazing job with installation. Thank you all and keep up the great work.


Will

WillMount Eliza

Awesome service. Great door.

published

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Questions & Answers

Burwoodmary

Burwoodmaryasked

Ours were installed on Sep 2016 too. And the motor was dead. But not sure if it is P issue. But I never heard back from them. My house was built by builder, and used Eco Garage. What do you suggest. Are you happy to pass on the person name who came to your house? thanks heaps

3 answers
I sharma
I sharma

I emailed them on this mail sales@ecogaragedoors.com.au with my address and phone no .. they were quick to respond...
Try emailing them...

Mdee
Mdee

We had to keep contacting them and asking for the manager. I think Jamie was his name. We had countless installers come to our home, so can’t give you one name. Keep ringing them, otherwise they are happy to forget you.

Laska
Laska

It was Evenglide who helped me in the end. Best customer service ever. Fixed the botched mess left by Ecogarage. Can’t thank Paul and Josh at Evenglide enough.


brendan

brendanasked

my eco roller door has stopped working
i have replaced all batteries in the remote units
It shows a P on the motor display when any remote in selected and the light turn on as normal
any help would be appreciated?
regards
brendan

1 answer
I sharma
I sharma

Had same problem.. had some chip issues.. eco Garage Doors service man replaced chip.. better to call or write them .. can be fixed at home..they are very quick to respond...


I sharma

I sharmaasked

I bought eco garage door in sep 2016 and now when when I press remote to open to don’t work and displays p on door opener.. what would be fault..?
Thanks

2 answers
Dean G
Dean G

So funny to see these problems happening at same time. I had my motor installed 2016 also and now I am having the P issue too. Only way I can get it to work is by switching power off and then turning it on and then pushing remote which works. Funny how these issues happen after 2 years when they only provide 2 year warranty. If anyone is able to help with how much or if any other chip can be placed to fix it then that would be great.

I sharma
I sharma

ask eco garage they will replace it free. I think we have five year warranty on this . they replaced mine ..


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