Eco Toppers

Wish I could leave a minus star review! Do not buy from this company. The topper is not as described in their advertising and their returns policy is ignored. They are totally dishonest and I hope all of their many disappointed customers report them to the ombudsman. I wish I had read all the reviews before I purchased and saved my money. The way they do business is against the Australian Consumer Law. They should be shut down! Please be warned!

The ordered item was not able to be delivered and the business are ignoring all requests for a refund. Don't deal with this business. Their inability to provide genuine and prompt customer service is a serious red flag for any potential customer.

I ordered topper, quilt and cover, pillow cases $900 As part of their spam marketing they offered 20% off next order so I ordered 2 for 1 towels and they said out of stock but still available on their website When the goods arrive I thought they… Read more

were sub standard for the price so I sent them back at my expense but despite continuous emails back and forth no refund after 3 months. They have said they processed the refund but now are ghosting me. Stay well away

Purchase was simple enough and delivery was as expected - nice and quick. However, as Ned Flanders would say, it feels like wearing “nothing at all”. The 6cm topper has made no difference to the feeling of jumping into bed at night and no increase in quality of sleep. 6cm simply isn’t enough.

SCAM ‼️ 1 STAR BECAUSE I CANT SELECT NO STARS IF I WANT TO LEAVE A REVIEW. I cannot emphasise enough DO NOT BUY ANYTHING FROM THIS COMPANY. There is no customer service or support at all, they never respond to emails, forget the 90 day guarantee.… Read more

You might as well throw your money in the rubbish !! The product is just a cheap synthetic item made in china and drop shipped from China. This review is about the mattress topper. I currently have a complaint lodged with AFCA and I am trying to get my money back. Nightmare!!!

Ps. Orders ARE NOT dispatched within 24 hours from their warehouse “ right in the heart of Sydney” - they are drop-shipped from China!!! Oh, and for the record, there is no Sarah!!

I ordered 2 x single King size toppers. My husband didn't want, but with the 90day assurance I wanted to give it a go. I am sleeping so much better and well worth the money. Show reply

As pensioners we were unable to afford a new mattress at this stage and I have guest beds with bamboo toppers that have been commented on so when seeing this offer we chose the thicker 10cm topper and are extremely pleased with the results. I feel a little like sleeping on clouds and enjoy being comfortable again for sleeping. Even when we eventually get that new mattress we will still be using this comfortable topper. Very happy customers Show reply

Bought our topper to rejuvenate our 25 year old plus bed. It was comfortable and still ok but just thought a refresh would be nice. WOW what a difference our topper made. Both sleeping so much better. Thanks Eco Toppers Show reply

I would give no stars if I could. I ordered 2 of the butterfly pillows and only received one. I tried the pillow but it just wasn't right for me. Very hard and uncomfortable. I then requested a full refund as per their 14day refund policy and they… Read more

kept offering me only a 50% refund. I even sent them a photo of the policy and said this is what I want. When I told them I wouldn't accept anything less they just ignored my emails. I would highly recommend that you avoid this company at all costs. I wish i had of read the reviews before ordering through them.

Product is not as advertised. The 10cm plush bamboo topper is flat out being 3cm thick... The photo in the adverts look great, but the product you receive will guaranteed disappoint. I should have checked this website before I ordered. In fact, I won't order via facebook or social media anymore. It seems there are more scammers than decent companies on those platforms these days.

Shipping times are not adhered to. When my mattress topper was finally delivered, it looked nothing like the image advertised on their website. You could tell it was just drop shipped from a Chinese supplier as it had no 'EcoTopper' branding oj either the box or topper itself. Cheap materials and very thin - not the advertised 10cm.

Placed an order on 23/08/2026 it’s now the 11/09/2026- website issues where I never got an order confirmation just spammed with “you’ve left things in your cart” even though payment was made. Trying to follow up tracking is near impossible with ETs. Many emails left unresponded too or 2 different stories one about how there’s no stock in warehouse… Read more

for Doona and it’ll be shipped out once stock is recieved or another story about how “it’s on the way” but still won’t provided tracking number. I’ve ordered 2 items a bamboo topper and a doona, topper arrived after a week which is fine, but it’s complete radio silence for the doona I just want to know what my tracking is. Will change my review once I receive my item and have someone contact me. Order - 29660

Asked to cancel my order, they said they would escaluate it to another team, but then still shipped the item, even after 4 emails where I had requested to cancel & recieve a refund (within 12 hours of the purchase) we'll before it was processed or ready to ship. Ended up going through the bank for a refund.

Not as plush as shown on website. Hardly any filling in them compared to there pics and videos. When they squeeze down on topper to show how firm but plush soft they must touch with a feather like touch. I can flattern mine with my pinky. Because there is not as much filling as described it doesn't look as full as shown on website. Very disappointed.

This company is a scam, and they do not return items as mentioned on their website. Their products are cheap and definitely like what they have displayed on their website

I still haven't received my order. They advertise that they use Australia Post and offer free delivery but they use some bogus company, that if they can't leave your package inside a secure building, they won't use the intercom, they won't phone you, they just leave. That's if they ever come at all. No proof of attempted delivery. Emails to Eco… Read more

Toppers are answered quickly with copied and pasted emails that make promises they don't keep. It has been reported as fraud to the bank. Eco Toppers won't refund me because this bogus freight company still has the goods.

Buyers beware, what you see advertised is not what you get. I ordered a mattress topper, 10cm plush bamboo with the full fitted skirt. I received a mattress topper with no skirt and elastic straps that are supposed hold the topper on the mattress but they don’t and one of the straps broke within 30 days. So a faulty product, unadvertised… Read more

product is what I received and was flatly refused a replacement or refund. Disgraceful. They should be shut down for false advertising and fraud. They are con artists at very best.

DO NOT RECOMMEND ORDERING FROM HERE I have waited until a month after placing my order to write this review, because I really have tried hard to give them time to resolve the issues. I placed an order (on Easter long weekend) for 2 items, then later that day took up their 'offer' via email to add another thing to my order for 50% off...so 3 items… Read more

total. I paid the extra $10 for express shipping (1 - 3 business days) as I needed it by the following Friday. Issues - time to receive parcel - I received the first item of 3 on the 6th business day after the order was placed; second item on 10th business day; third item on the 11th business day. I chased it on the 3rd business day as I hadn't even received a notification that the parcel was on its way. Their reasoning was 'we can't control what the courier does with it once it leaves our warehouse'. So don't advertise 1 - 3 business days then. False advertising and no support to follow up. - packaging of parcels - each one was packaged differently, and only 1 of the 3 came in anything that resembled professional, branded packaging. Nothing was branded 'ecotoppers' - 2 items came in dodgy plastic bags with some plastic / paper packaging around them (see picture for example). I questioned the legitimacy of this being an Australian-made and owned business and the items coming from their business and they stated they were just a middle-man, sourcing items from multiple partner businesses. This is not what is on their website. - sub-quality products - the 'Premium mattress topper 10cm plush with skirt - Charcoal' arrived as a 5cm mattress topper with corner straps (not skirt) and in a sage green (and not fully bamboo either, just part); the one I purchased from BigW to fill the gap in time is better quality and was much cheaper. The bamboo quilt doona, temperature regulating and wash in cold water arrived as a Giselle Bedding doona (not Ecotoppers!) bamboo / microfibre blend with a polyester cover, warm water wash only (although this was the closest to the advertised item). The cooling blanket advertised as 'soft, silky, cooling and breathable' reminds me of an army blanket - a normal blanket material with a rough material around the edge and no indication at all of material it is made of, nor washing instructions etc (just came wrapped in a plastic bag in another taped-up plastic bag - see picture). We own other cooling blankets and this is not one. - customer service - it took multiple emails and a threat to take them to fair trading before I received a response that actually looked like it was from a person, not just a standard 'sorry you're not happy with your order, just return the items and you'll get a refund.' There were 3 bulky items and I was expected to pay out of pocket for postage for THEIR mistakes. That was not happening. Eventually I was offered 2 options - keep the items for a 50% refund of the full order or pay to return them and then receive a full refund. After asking yet again if I could receive the items I ordered, I was offered that option also. - delays, delays, delays - getting any answers from their Monday to Friday customer service has been slow. When I finally chose to go with the option of keeping the sub-standard items for a 50% refund (I just want this finished now!), I was rewarded with a 50% refund of the cooling blanket only - the cheapest item and NOT the full order. I responded within the hour about this and now it is almost 24 hours (business hours) later with no response. I am beyond done with this company. I won't ever be ordering from this sham business again. It seems about 50% of customers get what they ordered, and the rest of us are treated like this. It is such a shame because the actual products on the website look so comfy and cosy, if only I could have received at least one item correctly it wouldn't have been quite such a frustrating month.

Do not buy from them. Product didn’t arrive tried emailing buy they don’t answer. Finally they sent a new one but wasn’t as described this quilt makes you so hot as it doesn't breath. There website says they ship Australia post but they don’t as tracking is for a courier service. Very very trash customer service

Absolute charlatans. Sent me wrong size and have been going around in circles trying to get refund or correct size. They say have new topper being sent then another saying investigating issue. Obvious stalling tactics. Have reportedto fair trading. STAY AWAY

Ordered my topper 27 days ago. Getting lied to that its been shipped when it hasnt and thats if I can get a response. Still.waiting... Edit...after fair trading and months of waiting i finally got my refund