EcoAlliance Dynaheat
Verified662 reviews
Request card details – I Have been contacted by one of their plumbers he requested to have my card details and when I said I can make money transfer he refused and Job not done
Unit installed November 2021, worked very well and in stall appeared fine. Unit stopped September 2025, less that 4 years. Called the customer service" line (offshore), initially told the 1 year warranty had expired, then told I would need to pay $230ish for a plumber call out fee. Plumber checked the unit (cursory at best) and told me the unit… Read more
was dead. He attempted to contact EcoAlliance for a warranty approval. Best they could do was offer me to pay @$866 for a replacement unit and they would wave the call out fee. Plumber questioned why I should pay the call out fee in the first place. I reluctantly agreed believing I could do no more. I contacted the company by email (they won't take phone calls) and questioned why I should pay for a new unit when there is a fair and reasonable expectation of it lasting at least 10-15 years, considering the old one (which they pierced rendering it useless) lasted over 20 years. Plenty of too and frow. EcoAlliance are the kings of gaslighting and blaming customers. Apparently it is my fault the unit failed, even though it had not been examined to determine cause of the failure. Whenever I questioned what they were stating I was met with strong resistance and blaming me for being aggressive. I had contacted them at least 7 times (email and phone to the offshore service), each time it degenerated. I am engaging ACCC, the VEU and VCAT at a minimum to regain some satisfaction, regardless of how long this takes. I have no confidence in EcoAlliance nor their ability to operate a business with a strong customer focus lens and ethical practice. They are in this for the $ and will dump and run. Very disappointing and I will never enter into a government scheme again, knowing it brings out the vultures and opportunists. I should have researched them and read the overwhelming similar reviews in the first place, I would never have gone with them had I done so. Buyer beware. Buy once, cry once. Spend money on a reputable unit with a reputable provider. I am out of pocket significantly and have sourced a Rheem from Reece, as I should have in the first place. I would hate to be a pensioner or elderly and have to go through this, disgraceful.
Reviews with attachments
Great heat pump hot water system – Got the 260ltr all in one great pump installed by ecovantage the other day. Whole process was reasonably quick was given a clear timeframe for installation 3-4weeks from my pre payment. Installers were great and prompt and arrived at the time frame they originally said they would. Recommend ecovantage to all. Show details · 1
Excellent warranty service – Had the 260l single unit installed to replace the gas water heater at my folks place. Quote and install process was very quick. The installation team was fast, possibly too quick as the concrete base was too small and no operating instructions left with my parents. To their credit, the call center staff took my concerns seriously, and Ryan called… Read more · 1
me back promptly and regularly updated me on when the plumber would fix things. A few weeks later all was sorted. The unit is a little loud but works well and is very economical. Should pay for itself in no time given the price of gas these days and it's programmed to only run during the day to use free rooftop solar power.
Great product,can't fault it,and the boys did a wonderful job – The two guys who turned up to my home did a professional job on my hot water heater,cannot fault the product,and have recommended a few of my mates,whom are all very interested.thanks guys for a wonderful job. Show details · 1
Product seems ok, Customer Service is rubbish – Very mixed feelings about Eco Alliance I had the combined 260L unit installed a couple days ago, the quoting and booking was great, install was ok (it was clear the installers are keen to move on to the next job). Unfortunately the unit failed after just 4 hours. I can except that a lemon is produced every now and then but it was the following… Read more
customer service that was extremely disappointing. I assumed because it had only just been installed, getting this looked at would be a simple process, i was wrong. First I called the installer that didn't answer, then I called the installers office (as they were contractors), they simply forwarded me to eco alliance. After multiple attempts I got through to eco alliance and the best they could do was provide a service technician the next day, this forced me to take another day off work. Next day and I start making calls again, all I want to confirm is that someone was coming and they would replace the tank but customer service could give me no confirmation at all. Every time i was told that someone would call me soon, I never received a single call from eco alliance, except for one that was a generic after installation curtesy who ironically knew nothing about the issue and couldn't do anything to help. Luckily the service technician called me, I describe the issue and immediately he knew a new tank was required and he then pushed to get a new tank installed later that day. In total I made 32 phone calls trying to resolve this issue that I believe should have been a single phone call.
I read the reviews saying the customer service was rubbish but I still rolled the dice. All in all the product appears ok and the warranty should keep me covered in the future but just be aware if you face any issues you might be without hot water for a good few days.
Unit looks neat, isn't to loud and the timers allow me to operate it when my solar is exporting. Roughly heats 20 degrees per hour and a half.
Thanks for leaving feedback Michael. We're always… Read more
Nice heat pump – Have the Ecogenica 260fr unit from EcoAlliance installed 5 days ago. The installer team was right on time and it took them 1.5 hours to remove the old gas unit and install the new one. It took 3 hours to get hot water running. So far we never had any issues with the hot water running out (3 people in the 2 storey house). The display shows the set and present water temperature. The unit sits outside of our lounge and it is quiet. Show details · 1
Positive reviews
Great service and product – So pleased with the system! I had the 290ltr fitted. Cost as quoted with grant. The fitters turned up on time. Completed the job very tidy in their work. Showed me how the system works. I know have piping hot water and the compressor is not on that often. Its also heating from my solar system so thats saving me money too! Very pleased with the product and how its been fitted. Show details · 1
Poor Service From ECO ALLIANCE – Installation was excellent and unit works efficiently. However no Manual was suplied at installation. Instead i was promised that one would be sent from ECO ALLIANCE. After a month and at least eight phone calls to them no manual has been sent. This manual I see as essential as it contains instructions to reset water temperature as well as… Read more · 1
carrying out of maintanance such as checking and replacing the annode. Plenty of promises and apologies from ECO ALLIANCE but very poor service.
Extremely happy – I haven't had the heater very long. But it is perfect for our house hold 2 adults and many grandchildren (7) on average per week. So happy to have it Show details · 1
Negative reviews
I just moved in the unit is horrendous. Seriously bad – DON'T do it! I recently bought a property where a Eco Alliance Dynaheat was installed. It's useless. It's like they door knocked the whole town. It's a crap product. The water pressure is appalling, the times it randomly starts up with the stupid fan system is insane. The unit itself has rusted all over the casing of the fan and the fan itself!… Read more
It's permanently hot to touch. It looks like 5 of us in this small town are having the same problems. To it off whoever installed these did an appalling job. Not even lined up straight. What really annoys me is that your company has taken advantage of the elderly population here. It's disgusting! Looks like the units may have be installed around 2021?? And yet looks appalling for it's age. As for trying to get help or support from you guys, it's non existent. What a government rort. It barely handles a shower and I am one person in the house. It certainly wouldn't be enough water pressure for a dishwasher.
Dont trust heat pump hot water systems from the Vic Government with their 2 year warranty and 12 months on parts – I got this water heater courtesy of the Victorian state government. It seemed like a good deal at the time and for about 18 months it was Then my hot water got colder and colder so I reported it to Eco Alliance and after a bit of to and fro I ended up getting a technician to fix it. Apparently it was the mixer Valve that was faulty. They replaced… Read more
it and told me that they had had a few of these problems. Great I was back to having hot water again now after less than 12 months the same problem is happening again. This time I have been told there is a $200+ call out fee and because the parts in these things only have 1. year warranty I will have to pay for the parts to fix it again. Who sells hot water systems with a 2 years warranty and 12 months on parts. Absolute Joke. Update I have just been on the phone to their tech team and looked at some figures on the led screen and it tells him that there has been a gas leak and it cannot be repaired because they no longer stock them. He did give me a generous offer me a new heat pump system for $799 fully installed . I declined his offer and told him you won't catch me twice with the same trick. I suggest to people do not trust heat pump hot water systems they are plagued with problems. What annoys me because of what looked to be a good offer from the Victorian government I pulled out a perfectly working electric heater to put this piece of Chinese C### in its place. Thanks Victorian government for pushing faulty rubbish on to the Victorian public
Find out how EcoAlliance Dynaheat compares to other Electric Hot Water Storage Systems
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Noise – Tapping noise transfers to pipes 24 hours a day which makes sleeping difficult. If I can't resolve this issue I will be replacing the unit with a standard water heater. Show details
Has been resolved.
Recent reviews
It has been four days since installation, and everything appears to be functioning correctly. There were some minor concerns regarding the electrical work, but the company responded quickly and will address them within three days. Show details
Poor Workmanship and Customer Service – Very dissatisfied with this company. After they installed a new heat pump system, the hot water pressure dropped dramatically due to using smaller pipes and pressure limmiter. We had 3/4 inch pipes previously, but they installed 1/2 inch pipes, which significantly reduced the flow. When we raised the issue, they told us they couldn't fix it and… Read more
offered no viable solution. Extremely poor customer service and workmanship. Do not recommend this company at all.
Update on Sep 11: They came and replaced the pipes with the right size and the issue now fixed.
Very unhappy – The Salesman/Representative/Consultant or whatever he was that came out to visit our property promised we would never run out of hot water, he now denies that he said that to us. 2 quick showers and no hot water, then have to wait 2 hours or more for water to heat up, so inconvenient and embarrassing when family visit. 215 litre tank is not… Read more
suitable for our needs but the salesman assured us it would be big enough for a family of 4, but it is not big enough for 2 people! No larger tank was offered with the ESS scheme. Customer service is woeful, the countless times I have rung and left messages and no one returns my calls. I strongly advise not to be bothered with this company as they do not have any customer service. I have documented all my dealings with them, every conversation, dates, times, names, and my niece who works for the Dept of Fair Trading strongly advises to lodge a complaint with them as we were misinformed on the products suitability in the first place and this issue has been going on for too long now.
Thanks for raising this Julie. I'd be grateful if you… Read more
Customer service not a focus – Had system installed on Monday. Not done to code. Now have a leaking compressor due to inadequate refrigerant I suspect. Multiple calls not answered, no contact made to messages I have left. Eventually rectified with some reluctance. Would not recommend. Show details
Thanks for leaving a review, Chris. I'd be grateful… Read more
Very unsatisfied customer – Eco alliance hot water heater… I have called customer service about 7 times to let them know my heater is running continously and is very loud at night so I would like to adjust the timer on at as my bills are very high and each time I am told someone will call me or they say they will escalate the problem to a technician and they will call me but no one does. Absolutely disgusted with this company.
HI Wendy, can you send me a direct email with your… Read more
Do not install – I would give 0 stars if I could. Had this installed and have tried to contact for 2 years now for help i Never get a response or get blocked when I post. I had 2 tanks installed but only ever have enough for two quick 4 minute showers. Not good enough for the family. I wish our old system was never changed Show details
Hi Belinda, all our products come with full… Read more
6 months! No system! Want more money! – Ordered in November 2023 through freehotwater when was $33. Gave all information and pictures of where it was going, informed of a tap. Called numerous times over 4 months. A different company turned up for them in February 2024 only to find out there was not enough room for it due to the tap I informed them about. The installers offered the stand… Read more
alone version for$299 before they left which I accepted. When I call they say we are trying to sort it! It’s nearly May and they have asked for $600 as the government incentives have changed recently! ( that is not my fault) Also no idea when it will be installed! Disgusting behaviour from a company! Not only no hot water system supplied in 6months. I’ve had to pay plumbers to keep my current system going and numerous other deals and companies I could have gone with have come and gone! They accept no responsibility and I’m sure if it was installed and I had an issue it will be harder to get them out to fix it!
Thanks for leaving feedback. I'll send you a private… Read more
Customer service is lacking – I called seeking information about the Wifi capability of the Heat Pump, The call centre took my details and said they would have someone in service call me back. No one called back and its been a week. Show details
Thanks for leaving feedback Harry, we'll look into… Read more
Find out how EcoAlliance Dynaheat compares to other Electric Hot Water Storage Systems
Know better, choose better.
What a shame, a new 290/290 ecogenica – Another shocking install and no service repair after 2 months of calls messages and emails. I thought they cared about their client but they keep saying we have escalated your request for a technician to attend, wth. So l have to resort to complaining here so someone at Dynaheat Braeside Vic will take responsibility to follow through to do warranty repairs. Show details
Thanks Rick, I've passed this on to our Head Technician. He'll take a look and be in touch shortly.
The unit died after a power outage & I can't get a service tech – I had a power outage on Wednesday & the unit stopped working. I only discovered that on Thursday night & have been trying to get someone to help me since 8.30am on Friday morning and no one will help me. I keep getting told that a service agent is coming, but it's now 90 minutes past since he was due to arrive and no one can give me a straight… Read more
answer. This also isn't the first time they haven't bothered to keep me in the loop on service calls -- they just don't bother updating customers and you're left hanging. They also don't have a complaints department. Do not trust these guys no matter what they say.
It's a call centre in the Philippines that's their customer service. Apparently, the tech told them… Read more (+3 replies)
Customer service did not follow up on my request – Initially contacted EcoAlliance to upgrade my Hot Water system. They directed my request to a coordinator to schedule a date. As soon as I told them that I have solar panels installed on my roof, I was told that I am not eligible which I believe it is not correct. I followed up with them a few times to clarify why I am not eligible since the state… Read more
rebate that is on the heat pump is different to national solar rebate I claimed 5 years ago but no response whatsoever.
Thanks for leaving feedback Alan, I'm not sure… Read more (+3 replies)
POOR SERVICE - DO NOT USE THEM – Had this unit installed 4 weeks ago at my 80 year old mother house. Unit is make loud noises, booked with there service department for someone to attend and we have been waiting for 2 weeks now. Every time we have called them, they tell us we will get back to you. Its now became that noise that we need to turn the unit off every night before bed and back on through the day so we get hot water. I REPET DO NOT USE THEM......... Show details
Thanks for the feedback Shane. We've undertaken a… Read more
Happy so far after a week – This replaced our gas hot water system and are happy after a week. The only issue is the overflow and pressure pipe which release water while heating. The area around the heat pump is always wet from the overflow and it is annoying as it was installed in our undercover entertainment area. Show details
Thanks for leaving feedback Victor, we appreciate taking the time to leave a review.
Keep getting flogged off – This is my 3rd unit from them . First pump blew. Then no hot water . Then the tank rusted out then without hot water for a week or so . Countless problems after that . Got my 3rd unit was a problem with that . Plumber came out immediately maybe because off all the problems was great . Now the unit constantly runs meant to be 70% cheaper to run… Read more
more like 70% more expensive. Get a call from call centre someone will call you after this call . A week went by heard nothing sent another email short as lm more than feed up . Another few days to reply obviously putting me in the to hard basket and pushing me aside now saying can't come out for a simple check or to reset it for at least a few weeks and that's from the call centre who you can't understand. I get it some problems may accure but lm not the only one as friends and friends of them are in the same basket. More than not happy this unit uses more power than anything in the entire house combined
- +5
POOR QUALITY TANKS & HORRID AFTER CARE SERVICE EVER – 215Lt Hot Water Unit only installed within last 9months.... with proper usage from start of Feb 2023 onwards once we moved in after renovations were complete.... Already leaking from serval points and rusting all over at every seam on the tank... Have made complaints to company several times with many appointments scheduled for technicians to… Read more
come and fix problem but have not shown up now 4 times, this is after initially escalating another delayed scheduled appointment for 25/07 and bringing it forward to 19/07 after responding to a formal written complaint via email.
Come 19/07/23 - 2.30pm still no show.... enquiries via phone call, rescheduled to the 31/07 now....
Probably would have better luck if I re-entered their pipeline as a new lead for an upgrade as they Obviously don't care about customers once they have been paid.
Pic 1-2 from 06May23 Pic 3-9 from 03July23
Dodgy dodgy product with pathetic service – If I could turn back time I would, first unit constantly pushed out rusty water took weeks to change unit. Now both tanks are leaking water constantly and machines are constantly running. Was told to wait 2 weeks for technician to look at, had to take a day off work for them to look at it. And never bothered to turn up, no phone call nothing. Now… Read more
I been stuck calling an overseas call centre, and all I get is we are sorry for inconvenience, then get a text message saying will be another 3 weeks until someone can come look at it. This is not acceptable and will reported to government ombudsman. This is costing me money, with a day off work, and electricity with units running. I will be looking at cost being reimbursed. Stay away from this dodgy company. Should have known like any other government scheme, it ruined by dodgy operators.
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Ok. I want to provide a balanced view of the experience for context. Install - The install was… Read more