Economy Car Rentals
Verified249 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
Economy Rentals just handled the booking. The car was supplied by Green Motion. The booking was straightforward and the car was great. I believe i got an upgrade. Green Motion were excellent for my location and the staff were great, not pushy with excess insurance. Took no for an answer straight away. I am currently trying to get an invoice… Read more
supplied for my booking via Economy Rentals contact us page which sends you round in circles un-necessarily. Im on my 3rd email request, so that parts not great.
My first time with Economy Car Rental and it wasn't a disappointment. Service was polite and professional and returning the car was very a swift and hassle-free process taking only a few minutes. The attendant even searched out a trolley for me so that I didn't have further to walk. The only difficulty I had was trying to contact them to adjust… Read more
the return, but that may have been down to me only having WhatsApp on a data plan instead of voice calls. I would definitely use Economy Car Rentals again.
Similar to Belinda M. I paid a deposit with Economy but the car was actually sub-hired from Enterprise who would not deduct the deposit from the payment at return. The car was very basic and tyre pressures were very low. Will avoid Economy in future. Show details
Reviews with attachments
Stay away never use this company buyer beware – Attached Monies paid in full no car provided stay clear Stay away Months prior to pick up paid In full Pick up Date, showed up At destination, refused to give us the Car family of four stranded father in law requiring life-saving dialysis, three times a week also in a Pickle Disgusting service took Pleasure Denying us Service even… Read more
thought we had honoured everything required of Is Stay away !!!’
Never use
Sorry I even to post this I don’t want another family To endure this company taken our money provided nothing !!’ Please avoid at all costs 0 ⭐️
Everything worked out and no surprises – It's always nice when "things just work"! And they did. Convenient to pick up the car in Cairns, quick and easy. We booked the "mystery car" and it was a very suitable one. Prices were as planned, no surprises. The only thing to note is that if you take out the additional insurance to cover the $5500 (AUD) excess and reduce it to nil, there is an… Read more
extra step in the process in the case of a claim. The car rental company would charge you the $5500 and you would then recover that from the insurer of the gap (they are different insurers). It could be more convenient to arrange insurance of the gap directly from the car rental co when you get there. I noticed that there are a lot of negative reviews, obviously bad experiences have been had by people, and normally I wouldn't bother writing a review, having had a good experience, but I thought, to be fair, I'd share mine this time!
Stole €1,403.59 from me – Rented a car with insurance from EconomyCarRentals in Dublin airport on April. I damaged the car which the policy covers, and the company refuses to pay me back the cost of repairs (€1,403.59) under the excuse of not receiving an email from the rental company for 2 whole months and counting (if they really wanted the information, a simple phone… Read more
call will sort everything immediately). Looking into hiring a lawyer. Be careful when dealing with this company.
Unprofessional & thieves – Car advertised as €426 including comprehensive insurance. Once booking confirmed, an email was sent, the amount charged was €562.23. Images attached as proof. When I tried to point this out to them, the reservation was cancelled with a €170 cancellation fee. Will NEVER use them. Do NOT USE them ever, no service, no professionalism and only lies when it comes to charges.
Very expensive SUV 4WD became very expensive FWD car – I've paid for SUV 4WD car and have got FWD car which was more then 40% more expensive than the same car in the other rentals companies. As a feedback I've got proposal of refund of 10% of the order value what us kind of stealing of money form the money which have been already stolen from me. I've been informed at the rental desk that I am not the only one who has been cheated by them this way. Stay away from these cheaters! Show details
Latest follow-ups
Car was good, price good BUT three weeks later waiting for bond refund. Getting worried. Show details · 1
Follow-up · Had the hire car for three days. It came back without any problems and the bond was deducted from my final payment so all good.
Absolutely terrible company to deal with. Dont ever book a car with them. They are a booking agency, not a car rental company. I had a car booked at Birmingham in February after arriving from Australia, e-voucher states deposit required by wheego… Read more
car hire £1560, i was asked for£2695 which I refused to pay And was told I couldn't have the car. I returned to airport and rented a car from hertz with only a £200. Deposit. Customer service is non existent, only interested in taking your money. Don't be enticed by there cheap priced Rentals, its a scam.
Follow-up · No communication and very poor customer service, once you have paid, forget any recognition. Never again.
Worst experience ever with a car rental company. Front left tyre flat and needed to be re-inflated Dirty floors Dirty windows, needed to pull over and find a cloth in our luggage to clean interior glass Vehicle received with 3/4 tank of fuel… Read more
radio was not working and could not received a clear signal A/C not working (warm/hot air only) Small ants throughout car Exterior of car was not clean, bird poo, dirt and dust Pick Up: 1.5 hours to locate driver as he was very unaware of the correct location Kept saying he would come find us and never did Did not speak english enough to receive instructions on how to go to correct location Lost several times and used up fuel in vehicle Airport staff in the PUBLIC pick up and drop off location had to translate and explain the correct location No international contact phone number listed on any correspondence Had to use security's personal phone to call the 0800 number which took a considerable amount of time to get an answer No call access in the airport as there are no payphones at the pick up points. We were not taken to the car we booked and paid for.
Drop off was equally painful. We clearly explained exactly where we were located. Had to park in paid parking as it took so long for driver to collect us.
I will never recoommend this company ever to anyone.
Follow-up · Absolutely no contact or follow up from company. I sent through proof of all booking information. No apologies, no explanation whatsoever. Do not waste your time !
Dear Gillian M. Thank you for your comment… Read more (+2 replies)
Positive reviews
Excellent service received from the company who supplied my vehicle. Documentation was easy, & paperless. In particular the drop-off process was completed at the vehicle & took minutes Show details · 1
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the staff at Economy car rentals were great, August (staff member, not the month) made the experience great and seamless. Customer service was first class, professional. The vehicle we received was better than we expected, and exceeded our expectations. Well done, keep up the excellent service, we will definitely be using Economy again, and have recommended them to others already. Show details · 1
Staff were friendly, courteous, and so helpful. I was given an upgrade to the booked vehicle at no extra cost. No problem or question was too much trouble! They were wonderful. The pick up was effortless, the return was smooth, and the bond repaid quickly. Show details · 1
Negative reviews
STAY CLEAR of this third-party booking platform - SCAM- Book directly with the Hire car company. When picking up the vehicle I advised a deposit was paid. The guy was adamant I did not and refused to deduct the monies already paid. As I had a family waiting and was over the never-ending answer I paid again. Ive since contacted Economy car Rentals… Read more
for the return of my deposit with crickets. Not one response or a refund. They acknowledged my email but not the content. Moral to the story stay away.
The requirement of a $1000 security deposit was not clear until after I had booked. I had carefully read the page before booking and there was no mention of the security deposit. I rang them and they refused to refund the fee I had paid even after I had cancelled the booking. This is unethical business practice.
1 star is to much. This company is the worst. Don't book with them because they only take your money and not give you a car. When you ask for refund, it take ages to answer and they try to find any excuses for no refund. A total scam
Recent reviews
No problems, no issues, website went down day before I left and panicked a little after reading the reviews, but was up again the next day and everything went smoothly Show details · 1
Super easy to book and can’t beat the zero deductible and daily prices! Local car pickups often don’t have the size car booked but that’s not the fault of EconomyCarRentals! Show details · 1
Pick up and drop off was efficient and thorough. The invoice was clear and accurate. Staff were cheerful and helpful. Vehicle was well presented, comfortable and good value. Show details · 1
I have booked many many times with Economy car rentals for overseas holidays. The cars are always the best value, the costs are all shown, no hidden fees, companies used have always been reliable and the terms and conditions always clear Show details · 1
Find out how Economy Car Rentals compares to other Direct Car Hire
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I have used Economy Car Rentals several times now; I go back to them every time I want to rent a car as I have found them to be extremely reliable and very easy to use. Their customer service, in my opinion, is excellent; I had a problem where, due to not having the correct credit card on me I had to pay for insurance which I already had with… Read more
Economy Car Rentals. I approached ECR about this and, despite it being my issue, they were extremely helpful and refunded me the insurance in full. Any problems I have had, and they have been very few, have always been handled with the same courtesy and professionalism. I also want to state that the providers ECR use have always been excellent, the vehicles provided matching or bettering the description and the procedures for pick up and drop off being professional and easy with great customer service. I definitely recommend Economy Car Rentals (indeed have a few times).
Our experience on Paros with Economy Car Rentals was excellent. The team were so helpful on collection and made the process so positive. Mid rental we decided to change the return location - no problem. On return, the reception was equally positive and helpful. We couldn’t have been happier. Show details
Booking process was fine but they are just a 3rd party front for other budget car rental companies. DO NOT take out the full cover option - do this direct with the car company they use. I got caught and found I would still have to pay the excess then claim it back off Economy. What's more, they only pay $1700 euro so you are still out out of pocket for the diference. My advice - GO DIRECT! Show details
We had very good helpful service,I highly recommend them. We picked our car up from Newquay airport. The team were very helpful and grea5 customer service we would definitely use them again. They offered two choice of car, we had 7 of us so it needed to fit us all in and the car was great and modern. We drove around Cornwall and the drop off was easy as well. Show details · 1
I booked a car and then noticed a better deal. They helped me cancel and get my deposit back and rebook me with the better deal. The car was good and pick up and drop off was easy. I have used them twice now and will use them in 6 months again. Show details · 1
Vehicle, airport pick up and drop off were fine. However, we were not informed that we needed at least a 1-year valid driver's license(both our licenses were valid but less than 12 months to the renewal) from our home country(Australia), which meant we could not obtain a Sri-Lankan license at the airport therefore had no insurance for the first 5 days of our 18 day hire until it was sorted. Show details
Dear David Thank you for your feedback.… Read more
Found this company to be very reasonably priced an d very professional in all our dealings. Pick up and drop off was easy and the courtesy service to airport and hotel was a big help. Will definately use again. Show details · 1
Customer service great, Bond paid when I booked the car and paid the full payment when we arrived at the car rental place. The car I had booked was in good condition and great to drive. Will use them again as the price for renting a car is very good compared with other car rentals Show details
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Dear Alan Thank you for your comment. … Read more (+3 replies)