Economy Car Rentals

Car collection at Christchurch airport was friendly and efficient. Kia vehicle was excellent. Return of vehicle to Dunedin airport was also efficient. No problems at any point. Show details

I will never use again. Only way to manage booking changes is to cancel and rebook. Daily prices had doubled by the time my booking needed to change, so to change my booking from 2 days to 1 day was going to cost more than the original 2 days. No flexibility. Unhelpful telephone service (waited over 20mins for call to be answered - then… Read more

insufficient English as a second language in the operator). Did not receive the car I booked, rather a smaller one. In the end had to pay 2 days rental fee for 1 day rental. Company who provided service (Hertz) would have been happy to reimburse 1 day but Economy Car Rentals did not permit.

Absolutely terrible company to deal with. Dont ever book a car with them. They are a booking agency, not a car rental company. I had a car booked at Birmingham in February after arriving from Australia, e-voucher states deposit required by wheego… Read more

car hire £1560, i was asked for£2695 which I refused to pay And was told I couldn't have the car. I returned to airport and rented a car from hertz with only a £200. Deposit. Customer service is non existent, only interested in taking your money. Don't be enticed by there cheap priced Rentals, its a scam.

Worst experience ever with a car rental company. Front left tyre flat and needed to be re-inflated Dirty floors Dirty windows, needed to pull over and find a cloth in our luggage to clean interior glass Vehicle received with 3/4 tank of fuel… Read more

radio was not working and could not received a clear signal A/C not working (warm/hot air only) Small ants throughout car Exterior of car was not clean, bird poo, dirt and dust Pick Up: 1.5 hours to locate driver as he was very unaware of the correct location Kept saying he would come find us and never did Did not speak english enough to receive instructions on how to go to correct location Lost several times and used up fuel in vehicle Airport staff in the PUBLIC pick up and drop off location had to translate and explain the correct location No international contact phone number listed on any correspondence Had to use security's personal phone to call the 0800 number which took a considerable amount of time to get an answer No call access in the airport as there are no payphones at the pick up points. We were not taken to the car we booked and paid for.

Drop off was equally painful. We clearly explained exactly where we were located. Had to park in paid parking as it took so long for driver to collect us.

I will never recoommend this company ever to anyone.

I’m writing this with deep frustration and disappointment. I’m currently in a foreign country where I don’t speak the language, travelling with a young child — and the car we were given is in terrible condition. It has over 160,000km, every panel is… Read more

damaged, and it’s making alarming drivetrain or gearbox noises. I was genuinely afraid it might break down while we were hours away from the pickup location, with three weeks of rental still ahead.

What’s worse is that I’ve sent multiple emails — not one has been acknowledged. No response. No reassurance. Nothing. When you’re far from home, responsible for a child’s safety, and trying to do the right thing by alerting a company to a potential safety issue, being ignored is not just bad service — it’s deeply unsettling.

The message this sends is clear: once they’ve got your money, they’re no longer interested. No support. No accountability.

I would never recommend this company to anyone, especially families or travelers who need to feel safe and supported abroad.

car was last years model toyota yaris hybrid nice clean vehicle easy to drive with plenty of power very economical over the 4 days we had it have no problem recommending the company and vehicle Show details ·  1

Bit of an ordeal finding courtesy busy, but after that, couldn’t happier. Bus driver was very friendly, young lady who served me was great, car was excellent, couldn’t be happier really. Easy drop off, great trip. Show details ·  1

Picked up ford puma in christchurch with no hassle at all. Brilliant car and easy drop off. My first experience renting a car and a great one . Will use again if the need arises. Show details ·  1

Ripped Off £660 for Wheel and Tyre Damage - Excess Cover Insurance Refused to Compensate! I had a terrible experience with EconomyCarRentals and the car rental company, Drivalin, that they arranged for me. Upon returning the hired car, the Drivalin staff accused me of damaging the wheels and tyres. I didn't recall any incident during my rental… Read more

period, so I raised a complaint immediately. However, I was instructed by the Drivalin staff to pay £660 for the supposed damage upfront and then claim it back through EconomyCarRentals.

To make matters worse, EconomyCarRentals has been completely unhelpful. They don’t provide a contact number for customer support, leaving me to rely on a website contact form to communicate my issues. One day after I paid the £660, EconomyCarRentals informed me that my booking included an excess for damages, which I assumed was protected, but apparently, damages to tyres and wheels are excluded from coverage.

The lack of transparency and support from both EconomyCarRentals and Drivalin is infuriating and feels like a conspiracy to rip off customers. I find their response utterly unsatisfactory and will be escalating this claim to the Financial Ombudsman Service. If I had seen a review like this before making my booking, I would have avoided EconomyCarRentals and Drivalin at all costs!

Economy pass on the hire to 'Everythingfleet' who are off site, approx 15 minutes by minibus. Everywherefleet increased the fees and changed the conditions. When we returned the car they only pointed out a chip in the windscreen which was there when we hired the vehicle and a very faint mark on the plastic of the tear bumper bar which may or may… Read more

not have been there and would wipe off. They were overheard in their office, by two people, saying that as we had no excess, they would write off all the other (preexisting) damage on the vehicle to us. Later i got an email with photos showing many minor scratches to the vehicle that were there when we hired the car. When we hired the car the staff member noted these. Illegal, unethical and outrageous. Fortunate to have the two people overheard the conversation. Reporting them to the AFCA. Initial email to email address supplied by Everythingfleet bounced back. Still waiting on a response to an email to their head office.

Beware! They are scammers MKAZ. Booked by online and arrived at airport to pick up appointment was 11 AM - no kiosk, no phone service, no email or text message. Finally 12:30 pm, got text message from them saying “we are ready with your car” Don’t waste your time and money with this company. Still can’t refund my money! What a shame!

We booked a Kia SUV petrol but got a Ford Everest diesel Got used to the car eventually.,it would have been better if we had a manual to work out how to operate it. The car used something called adblue and we kept getting messages that we had to top it up. We rang and were told to do it and they would reimburse which they did. Obviously it should have been filled before we hired it. Show details

From the moment I walked in the door I received the best service from Renay, and she even went further as to upgrade my car and also add an app to my phone to get around the city easier. Extremely helpful and the car was so comfortable. A big thank you to Mark who helped when I returned and actually drove me to the airport as I was running late. I will be coming back for sure! Thanks Team. Show details ·  1

Absolutely disgusting. I hired what i thought would be a new Subaru Legacy for my family xmas holiday in Christchurch, and the car i was given was a 1996 Xtrail, battered and bruised, it smelt disgusting. I had to go down the road to Go Rentals who were fantastic. I then called customer service and the representative (overseas) basically told me to go get F/cked. The most underwhelming experience and will never use Economy Car Rental ever again. Show details

If I save one person, the heartache of being left without the vehicle they booked then there will be some justice. If I could give 0 stars, I would. We booked a specific car at an agreed price in March 2025 via Economy Car Rentals as we had 4 adults and 4 suitcases. Car was booked for 24 days as we were travelling through the UK. Turn up on 24… Read more

July 2025 after flight from Australia, and after waiting an hour for the bus to take us there, get told our car is not available and that we can have an alternative vehicle which was not big enough for our luggage - we did try - for an additional £600.00. Absolutely totally unhelpful. In the end we caught bus back to airport and hired a car with Europe Car so we could start our holiday. After complaining to Economy Car Rentals, we have been told that as we refused the car offered, we do not get our deposit refunded - Drivalia omitted the fact they wanted to charge us more than our contract for a so-called similar vehicle and that the car did not meet our needs. Drivalia also lied about the alternative vehicle they offered and at no time offered a bigger vehicle. When I raised this with Economy Car Rentals, they did not respond. Have sent a number of emails to the company regarding refund of the deposit paid to them, to no avail. Just totally ignored the facts and do not reply. Appalling customer service. As we paid a deposit to Economy Car Rentals, which Drivalia claims they did not receive we expect a refund for services not delivered. I have no idea how Economy Car Rentals can keep the deposit of over $700 for a service that was not provided. My advice is while a cheaper car may look like a good deal, better to go with reputable companies so your travel arrangements aren’t messed up.

WARNING: Economy Car Rentals are outright scammers. I booked a car through them at Milan Airport for 10:00 a.m. and paid €250 in advance. Because of an enormous line at passport control that lasted two hours, I was delayed. At 11:00 a.m. — just ONE hour later — I called the rental company (“RentalPlus”) to explain, and was told my reservation had… Read more

been cancelled and the car had already been given to someone else. When I called Economy Car Rentals, they coldly replied that one minute after 10:00 the car is released — and still refused to refund my €250 deposit.

So there I was, stranded at the airport, forced to pay double for a last-minute car from another company. Days later, when I called again to ask for my money back, they refused once more.

This isn’t just bad service — it’s plain theft. They take your money and hide behind “policy.” Avoid this company at all costs. They are thieves.

I rent a Car in Barcelona airport online with Economy Car Rental and they charge 15% in advance. When I arrive to airport Enterprise cancel reservation and inform that they did not have charge any money. I tried to talk to customer service but nothing happens. My car never was delivered and money never was returned. I suggest do reservation direct with companies. Show details

I booked a car through Economy Car Rentals and paid AUD$26.72 upfront to secure the booking. Their website proudly claims “No surprises at the desk!” - yet that’s exactly what I got. When I arrived at the rental desk in Phuket, the agency refused to release the car because I had a Visa Debit card instead of a credit card for the deposit. My Visa… Read more

Debit card is accepted worldwide and has never been declined anywhere else. I even offered to pay the deposit in cash, but was refused.

Economy Car Rentals hides behind buried fine print that “credit card only” is required. This was not clearly or prominently disclosed at booking, making their “no surprises” claim blatantly false. The reality is simple: they took my $26.72, provided nothing in return, and then refused to refund me.

Their excuse? Terms and conditions. In practice, it’s a one-way policy designed to protect themselves while leaving the customer stranded and out of pocket. That is misleading, deceptive, and unfair conduct.

Even though the amount was small, the principle matters. Their business model is built on traps and technicalities. If they can mislead me, they’ll mislead others.

Warning: Do not trust Economy Car Rentals. Their slogan says “No surprises at the desk” — but the only surprise you’ll get is being left without a car and out of pocket.

If I could give a zero star i would. Firstly pick up Brisbane airport is not accurate 2nd no way of finding them once there 3rd I was given a booking number that kept coming back invalid 4th they still took my money even though they never answered my emails never answered phone and never turned up with supposed courtesy bus. Left stranded at… Read more

airport with my dad dying. Worst company and customer service i have ever experienced. Still haven't responded to my emails

This company is the worst car hire agency I’ve ever had to deal with they get you when u hire the car and suck u in letting you think pic up is from the airport but they use a third party to shuttle bus customers to an unknown location to hire the car! No confirmation no text no nothing ! Very disappointed in the service and there communication with customers Show details

Horrible car company who lead us to enterprise. This company took my deposit and never return my money back. They never response to you and all messages goes to enterprise! Don't hire a car with them! Show details