I have an Ecosa mattress. I ordered a bed base for it in November 2020. At first, they said it would be delayed till January, then mid-Feb, then mid-March. I requested a discount to reflect the delay and the maximum that the management were prepared to offer was $150, which is a ridiculous amount for an expensive bed base and 4 month delay.

Had to cancel my order and ask for a refund.

This mattress has the best feel and support I have ever had in a bed. I get back pain especially on the lower back and since using this bed I have not woken up with my back feeling sore. I have slept so much better since I started to use this mattress. I’m still new to using it so I can’t say if it’s durable or not but I like that it has the internal mattress protector. I also bought the gel memory foam mattress topper because I like a soft bed and it’s so comfortable and cool.

I'm so happy I bought this mattress. I suffer with rheumatoid arthritis and osteo arthritis in my spine, and this mattress is the most comfortable I have found to date. I hope it continues to be this comfortable for many years.

Bought this mattress after much deliberation, and so far I can say I have zero regrets. It was delivered in 3 business days, in a box with wheels! So easy to move and unbox. This is the first mattress I have ever purchased and I have been sleeping better than ever, it is so soft to the touch and has perfect firmness. Would totally recommend! 10/10.

This mattress is great - super comfortable and has made such a positive impact to our sleep. We had a Tempur mattress before this one and the Ecosa was better at a fraction of the price.

The best mattress I've ever had, spring mattresses are outdated/obsolete. Very comfortable. I can only compare it to spring mattresses however I don't know how it compares to other memory foam mattresses.

Most comfortable mattress, great price for a such a great quality mattress, value for money since you can change the firmness, enjoyed by whole family, easy to install and delivery service was fantastic,

Perfect for my neck and back, very easy to choose shape or firmness , thank you so much Ecosa give me good sleep every night, All member of my family like Ecosa Mattress.

From the outset the choice of delivery date was customer- focussed. The 'new' smell was not noticeable as it can be with new mattress/upholstery. When you lay down on the mattress, because of the immediate support it provides your body you wonder how it can also be so comfortable. But it is. Also no movement by co-sleepers!! Love it. Will be fitting out the rest of the household with Ecosa mattresses.

I don’t think I have ever been so disappointed at having to return an item to the manufacturer. Essentially, I like the Ecosa. It was easy to organise onto the bed, it inflated to its normal size fairly quickly. There was minimal outgassing, and that was gone within a few hours. I’ve had several excellent sleeps on it, and I found it really supportive in the places that mattered to me. No sagging so far. Sounds good, right?

Two days ago, I pulled some nasturtiums out of the garden. Sadly I pulled a lot more. I do have a long history (55...

It’s a great mattress if you like a firm mattress. For me personally it was too firm, so I am waking up a bit stiff. I’m hoping I will get use to it.

You know when you stay at a swank hotel and the bed is firm and comfortable and you sleep really well and you vow to get a new mattress when you get home? Well this Ecosa mattress feels like that every time I hop into bed. Then I realise I'm home and I actually own that mattress. I'm sleeping so well .. I feel like I'm catching up on decades of sleep.

i’m a genuine customer and i received it within two days ! Excellent, Love it. I’m so happy to start off fresh buying new furniture for my room and i’m DEFINITELY recommending this mattress to friends and family :) 10/10

This mattress has replaced my inner-spring when I downsized from a queen to a double. It is comfortable and firm though feels spongy after my old mattress so has taken a bit of getting used to. It is very cozy and warm so will be interesting to see how it feels in Summer. It has encouraged me to sleep on my back. More comfortable than old side position.

Purchased 2 mattresses for my girls after doing a lot of research. The reason we chose Ecosa is the fact there is no harmful products used in the making of the mattress. The girls love them and will be purchasing another very soon.

Went online to try placing a new order and was given a timeslot to be delivered same day between 2pm-6pm. Cool! Only problem was, I already placed an order last week. How come an order placed today be delivered today despite they are yet to fulfill my order which was placed last week. This shows that the company is trying to get new sales by promising delivery timeframe that they know it is impossible for them to fulfill. This shows poor integrity on the company which makes me further question their claims, promises, policies.

I Ordered a mattress thought it will deliver in 4-hour delivery. but they shipped from Brisbane to Sydney via road so estimated delivery 9-10 days excluding weekend! now it's been more than 2 weeks and still, I haven't received my mattress.

I have contacted the customer service via chat, they said it's been dispatched and will receive in a week but after week no delivery then I sent an email, got reply same crap.

The last email I received from them:

Hi there,

Good day!
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I bought the Ecosa double mattress one year ago. I loved it until recently I have been getting back pain from using the bed on medium firmness every morning I wake up. I find that the places that I have slept on is a lot more softer than the other parts of the mattress. I can no longer sleep on this mattress. In order to rule out it is not an issue with the bed, I have slept on other mattresses and I do not have any issues. I contacted their support staff and they suggested to try out different firmness but which no luck I still get back pain. ...

When attempting to put together the bed the inserts slacks did not align up I had a buy a grinder from bunnings to enure the put would fit together. Poor customer service, outsourced overseas to people who follow instructions and take no action. They did offer to send someone out but I choose to go to the hardware store and fix the issues myself. No consideration for this and absolute refusal to return prior to me going and fixing the issue. As a company that relies on social media, I'm surprised they care little about ensuring the customer is satisfied. Have no choice but to find other review sites and social media to help others sadly.

This is a great mattress and excellent for the cost of purchase. It is a little on the hard side but still very comfortable.