- Side
- ·
- Back
- ·
- Front
- Days
- ·
- Weeks
- ·
- Months
- ·
- I never got used to it!
- Very Soft
- ·
- Soft
- ·
- Medium
- ·
- Hard
- ·
- Very Hard
Reviews with attachments
I purchased the Ecosa mattress for the flexibility of firmness options, given there was no way to try it out before purchase (unlike a retail store); and also for the fact that by having seperate layers means it will be easier for me to move by myself. When it arrived I spent the afternoon swapping the layers around, trying the different options -… Read more
settled on firm. It is definitely firm, and my body seems to have got used to the change quite quickly. So far it is a very comfortable mattress (have had it in home for 3 weeks).
Best purchase of my life – I don’t think I’ve ever slept so well in my life since purchasing this cloud, marshmallow, heaven in a mattress. Obsessed and basically never want to get out of my king size bed. In love. Show reply
No Regrets – The box it arrives in is easy to move with the built in wheels. Its like sleeping on a cloud, there is no heat build up. ( was my biggest pre buy worry) The quality is top level. There is no noticeable smell on unrapping. It takes its full flat form within a few mins. My sleep has improved 100% and my lower back pain is gone. Buy one !! I give my assurance (for what thats worth) you will not regret the decission. Show details · 1
Mattress – It is pretty good mattress, nice and comfort in reasonable price. Show details · 1
Read the 100 day trail fine print. After requesting a return over 3 weeks, 6 weeks and no refund – Do not rely on the 100 day trial. The refund is dependent on a charity picking up the mattress and we have had a mattress in our hall way for over 6 weeks as Ecosa cannot find a charity to collect it or will not pay to pick it up. No pick up no refund. So take this into consideration before you purchase an Ecosa mattress. We puchased a cool… Read more
climate king size mattress using the website selection tool by selecting clool and push. The mattress was not push and it was way too firm to say the least.
Positive reviews
Very impressed with the ecosa mattress. I was a bit hesitant for a mattress in a box, but I went and tried the mattress in person to be sure and I'm glad I went for the "Ecosa" compared to the other ones available. I have a personal preference for firmness in a mattress and being able to have 3 options of firmness really sold me on this version,… Read more · 1
as well as the ease of being able to change that.
The mattress comes set to "medium firm" and the first 2 days I was worried it was going to be too soft. However after about 3 days my opinion changed and I haven't felt the need to change to the "firm" option.
If anything I've considered swapping to the "medium" side as it is quite firm on the "medium firm", but I'm loving it. I've slept so well, life changing.
There was no smell whatsoever and I've felt quite cool, no overheating (even with using the "ecosa waterproof mattress protector" that came with it.
The mattress is light and I'm able to move it by myself which is great. It doesn't sink in and has held its shape. I've only had it 1 month.
The mattress is also delivered compactly in one box with wheels which is handy.
Would definitely recommend to people who like a customisable option that's lightweight, and for a great price.
I purchased the Ecosa mattress original edition, and it really works for backache. Initially, I experienced back pain when waking up at night, but now I’m relieved that I no longer feel the ache. Show details · 1
I got the Ecosa RISE bed and wow… 10/10 recommend! ️ It was honestly the easiest thing I’ve ever put together (and I’m usually hopeless at flatpacks ). The quality is top tier — sturdy, beautiful, and feels like it’s built to last. Now, the mattress… don’t even get me started! It’s like sleeping on a cloud ☁️ — super comfy yet so supportive. It… Read more · 1
almost moulds perfectly to your body, giving you that “ahhh” feeling as soon as you lay down. I’ve been sleeping like a baby since it arrived. Couldn’t recommend it enough!
Negative reviews
Extremely disappointed, mainly because of the terrible customer service. I ordered a mattress on 23 January with the promise of next day delivery. Weeks later, I still haven’t received it and I haven’t even been given an expected delivery date. I contacted customer service multiple times and every single time I was told to just “wait.” No urgency,… Read more
no follow-up, no real explanation, and absolutely no care shown. No one offered a solution or even seemed concerned about the situation. The lack of empathy and accountability from customer service has been shocking. This whole experience shows a complete lack of respect for customers. I’ve now asked for a refund and will be buying from another company. I would strongly recommend avoiding this brand if you expect reliable delivery or helpful customer service.
Hello Darek, Thank you for sharing your experience. We’re… Read more
Bought King size mattress and told 2 week delivery also they advertise for 2-10 day delivery so not received, I emailed twice finally got answer that it is out of stock and it’s in a queue WTH. Sales said they had organised it with warehouse to be delivered in 2 weeks NEVER deal with them again because of their warehouse and delivery service not their sales service!!!
Hi BMB, Thank you for sharing your feedback. We're sorry… Read more
I recently purchased a king mattress and matching bed as an upgrade from my previous queen size. The mattress arrived within a couple of days, which was great, but I’m still waiting for the bed to arrive — I was aware at the time of purchase that the bed would take longer. Since I don’t have the bed yet, I haven’t been able to properly test the… Read more
mattress. I reached out to request an extension of the 100-night trial period so I could fairly evaluate the mattress once the bed arrives, but unfortunately, I was told that an extension wasn’t possible.
That said, the team member I spoke with was responsive and helpful, and the delivery process for the mattress went smoothly. I just wish the trial period could be more flexible in situations like this, where a delay in receiving the matching base prevents a fair trial.
Hello Lucia, Thank you for sharing your feedback with us.… Read more
Recent reviews
Finally found a mattress that suits my sleeping style. The info on the website was very useful in helping make the decision. Couple months later and couldn't be happier. Had the opportunity to contact customer service, Yannie, and my issue was sorted super quick. Show details · 1
Find out how Ecosa Mattress King compares to other Mattresses
Know better, choose better.
BEST PURCHASE FOR SLEEP!... Purchased mattress with adjustable base..... is soooooooo good...great sleep...will be buying more from here!!! BUT BUYER BEWARE! RE: ADJUSTABLE BASE- ...everything is self install....as per ECOSA instructions-realised post delivery "need 2 to 4 people to install bed base!!!!!!" I was not aware!!! Show details · 1
Follow-up · ADJUSTABLE BASE- ...everything is self install..very challenging without at least one other person. need 2 to 4 people to install bed base
The most comfortable mattress I have ever owned! We finally purchased a king bed and went with the firm Ecosa mattress. We wake up feeling so refreshed and with no soreness in our backs for the first time in years! Would highly recommend Show reply
Cannot complain at all about the mattress!!! It’s the best and can’t wait to explore changing the firmness as well. Incredibly comfortable and can’t even tell when my partner moves. Customer service was fantastic! Show details · 1
We love ECOSa mattresses as they offer the flexibility to switch from medium firm to firm. Their water proof mattress protector is also amazing especially if you have young family. Easy to wash and dry. We have so far bought ecosa for all our beds including kids bed. Show details · 1
The service from Ecosa was superior. It was however the fact that my partner wanted to keep her old mattress that I had to return it. Ecosa did not blink in organising a refund. Thanking them very much. Show details · 1
Really impressed with this mattress. The flexibility with firmness is great, we settled on the mid firmness. The mattress is also quite light, unlike the usual bulky king’s. I was nervous purchasing online without seeing mattress in a store however I read reviews and felt comfortable. Very happy with purchase Show reply
It was a little firm at the start but we flipped it over and got used to it. More importantly, the customer service was an 11/10. They respond so quick and provide such a friendly and helpful experience. Show details · 1
The new Ecosa bed and new pillow are ok. The Ecosa customer support however is' missing in action'. They are truly a joke. They don't bother following up on your post purchase enquiries . No phone numbers. just on-line enquiry form which it appears goes unanswered. Disgusting! Show details
Comfortable, great delivery and easy to set up. Love the adjustable comfort options. Second Ecosa mattress and will be looking at a third for another spare bedroom. Show details · 1
Find out how Ecosa Mattress King compares to other Mattresses
Know better, choose better.
I was very reserved about buying this mattress! But I couldn’t be happier! My aches and pains are all much more comfortable than on my old inner spring mattress. We went with the firmest setting and when I sat on the edge I thought oh no this is going to be terrible. But I slept like a baby. My husband has got up at 2 am for as long as I’ve known… Read more
him because he says he can’t stay in bed longer than that cause ithurts too much. He has since had several sleeps till 8 am. We ended up buying another two for each of our children. They love them too.
I love this mattress! The firmness is perfect for me and I love the fact that I can change it up if I want to. I recently damaged my lumber spine at work and after reading reviews decided to purchase the ecosa. It is perfect for my lower back and I no longer wake up with a sore neck and shoulders. The support is fantastic and my sleep is more sound.Highly recommended.
Absolutely phenomenal mattress, I have serious back problems and have had previous back surgery and I needed something that was extremely supportive of my spine. This mattress has changed my life it is absolutely wonderful! The delivery was also extremely fast and the assembly was so simple. Show details · 1
Do not use this company! – Do not purchase from this business. Their bed bases are very poorly made and faulty. I received a base that cannot be put together and the legs won’t screw in also. I have lodged a request for return and refund and been promised that would occur yet have been ignored for over two weeks. The mattress came in a box and is extremely heavy and does… Read more
not even fit the bed frame.
Per their warranty policy and 100 night sleep return policies, they will find themselves in trouble shortly for ripping customers off!
There is only one email to converse and they do not respond. No phone number to connect with anyone.
I have now lodged a complaint through ACCC and a dispute with my bank.
Hi JLJ, We are sorry to hear about the issues you've… Read more
Blissful comfort and sleep – Love the firmness and great support No lateral mattress movement from bed partner Body feeling realigned after stress fracture mid spine Sleeping more soundly Thank you Ecosa Show details · 1
Comfortable but too soft – We had the queen ecosa mattres but recently had upgrade to a king. This mattress is slightly too soft for our backs (Asian backs). We will be getting the super firm product (align). Show details · 1
Perfect Fit and Exceptional Comfort! – I recently purchased the Ecosa Mattress, and I couldn’t be happier with my decision! The mattress is a perfect fit for my bed and offers outstanding comfort. The quality is top-notch, and it provides excellent support, making it a game-changer for a good night's sleep. From the moment I started using it, I noticed a significant improvement in my… Read more · 1
sleep quality—no more tossing and turning! The material feels premium, and the design ensures the right balance of softness and firmness.
I highly recommend the Ecosa Mattress to anyone looking for a great product that truly delivers comfort and value. It’s definitely worth the investment!
Comfortable, supportive, convenient – Very comfortable and supportive, suffer from a bad lower back and could feel the mattress working its magic from day one. Removable cover is a great option too. Show details · 1
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Shayne, Thank you for your feedback. We completely… Read more