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Reviews with attachments
I have had my ecosa mattress just one year. I contacted them a few days ago because it's sloping down on one side and has dips even after trying to rotate it. As I am a single mum, I can't afford to buy a new mattress and so they have a 15-year warranty which countless emails back and forth. They rejected it originally and then said that they… Read more
would send me a replacement only to say that I need to pay another $270 because it is gone up in price to pay the difference which is ridiculous under warranty. I can't believe the way this company treats people so and I'm disheartened I get a different person every single time. How can you offer a warranty when a mattress's faulty? and then try and get more money out of me! There required fault is 2cm mine is 5-6cm minimum
I purchased the Ecosa mattress for the flexibility of firmness options, given there was no way to try it out before purchase (unlike a retail store); and also for the fact that by having seperate layers means it will be easier for me to move by myself. When it arrived I spent the afternoon swapping the layers around, trying the different options -… Read more
settled on firm. It is definitely firm, and my body seems to have got used to the change quite quickly. So far it is a very comfortable mattress (have had it in home for 3 weeks).
Best purchase of my life – I don’t think I’ve ever slept so well in my life since purchasing this cloud, marshmallow, heaven in a mattress. Obsessed and basically never want to get out of my king size bed. In love. Show reply
No Regrets – The box it arrives in is easy to move with the built in wheels. Its like sleeping on a cloud, there is no heat build up. ( was my biggest pre buy worry) The quality is top level. There is no noticeable smell on unrapping. It takes its full flat form within a few mins. My sleep has improved 100% and my lower back pain is gone. Buy one !! I give my assurance (for what thats worth) you will not regret the decission. Show details · 1
Mattress – It is pretty good mattress, nice and comfort in reasonable price. Show details · 1
Latest follow-ups
BEST PURCHASE FOR SLEEP!... Purchased mattress with adjustable base..... is soooooooo good...great sleep...will be buying more from here!!! BUT BUYER BEWARE! RE: ADJUSTABLE BASE- ...everything is self install....as per ECOSA instructions-realised post delivery "need 2 to 4 people to install bed base!!!!!!" I was not aware!!! Show details · 1
Follow-up · ADJUSTABLE BASE- ...everything is self install..very challenging without at least one other person. need 2 to 4 people to install bed base
Positive reviews
We originally bought the Ecosa Original but returned it and switched to the Plush King. So glad we did! It’s much more comfortable for us and a much better fit for what we wanted. Really happy we made the switch. Show details · 1
Simple instructions made it harder for us to put together but once you know what to do it’s easier. Mattresse so far is great. Bed head pillows aren’t as fluffy or good looking as I’d like. Show reply
We bought the Ecosa mattress in the plush edition and it has been the best sleep ever! The memory foam material helps you sink in and and it’s like sleeping on a cloud but like it’s firm enough. A little pricey but for what you get would reccomned 10/10 Show details · 1
Negative reviews
Extremely disappointed, mainly because of the terrible customer service. I ordered a mattress on 23 January with the promise of next day delivery. Weeks later, I still haven’t received it and I haven’t even been given an expected delivery date. I contacted customer service multiple times and every single time I was told to just “wait.” No urgency,… Read more
no follow-up, no real explanation, and absolutely no care shown. No one offered a solution or even seemed concerned about the situation. The lack of empathy and accountability from customer service has been shocking. This whole experience shows a complete lack of respect for customers. I’ve now asked for a refund and will be buying from another company. I would strongly recommend avoiding this brand if you expect reliable delivery or helpful customer service.
Hello Darek, Thank you for sharing your experience. We’re… Read more
Bought King size mattress and told 2 week delivery also they advertise for 2-10 day delivery so not received, I emailed twice finally got answer that it is out of stock and it’s in a queue WTH. Sales said they had organised it with warehouse to be delivered in 2 weeks NEVER deal with them again because of their warehouse and delivery service not their sales service!!!
Hi BMB, Thank you for sharing your feedback. We're sorry… Read more
I bought it 3 years ago, It’s not comfortable, ergonomic, Not value for price, You can find Much better options with lower prices. Show details
Hi Amin, Thank you for sharing your feedback We’re… Read more (+2 replies)
Find out how Ecosa Mattress King compares to other Mattresses
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Recent reviews
Absolutely satisfied with Ecosa. I love this mattress so much! From the very first night, I noticed the difference — it gives great support without feeling too hard, and I wake up feeling refreshed instead of sore and tired. No more tossing and turning all night. Easily one of the best purchases I've made for our home. Show reply
Very comfortable but looks/feels a bit flat vs a usual mattress after letting it fully expand. Also the amount of emails I get from Ecosa each day is insane. Which is the primary reason I am now leaving this review. Show details
Hi Nicole, Thanks for sharing your feedback. We’re glad… Read more
I was a bit skeptical about ordering a mattress online but I’m glad I did. It was promptly delivered and it’s proving to be really comfortable so far. In the month I’ve had it I’ve noticed my back hasn’t been aching as much as it used to. Show details · 1
Very comfortable and supportive without feeling too firm. We both sleep well on it, and motion transfer is minimal, so it’s great if your partner moves around during the night. The quality feels premium, and we’re really happy with our purchase. Show details · 1
Most amazing mattress. First purchased an ecosa queen mattress 8 years ago. So when we upgraded to a king bed it was a no brainer that we would have an ecosa mattress. Super good price point and incredibly firm but comfortable Show reply
I’m very happy with the comfort level of the Ecosa mattress I feel well supported. The mattress has maintained its shape and firmness at this early stages.. no sagging Show details · 1
Fantastic experience, shipped super fast and is so comfortable. The quality of my sleep has definitely improved and the mattress feels durable, well made and plush yet firm. Show details · 1
Finally found a mattress that suits my sleeping style. The info on the website was very useful in helping make the decision. Couple months later and couldn't be happier. Had the opportunity to contact customer service, Yannie, and my issue was sorted super quick. Show details · 1
The most comfortable mattress I have ever owned! We finally purchased a king bed and went with the firm Ecosa mattress. We wake up feeling so refreshed and with no soreness in our backs for the first time in years! Would highly recommend Show reply
Find out how Ecosa Mattress King compares to other Mattresses
Know better, choose better.
I was skeptical about buying a mattress online but turns out this Ecosa mattress is the most comfortable mattress we have ever owned. Show reply
I love my ecosa mattress, my daughter love it too. Durable and so comfortable. Show details · 1
Very comfortable bed, it eased my back pain and that’s exactly what I was looking for. Show details · 1
This mattress (Plush) was still a little hard for me so got the mattress topper and much better thankyou :) Show details · 1
Went from a queen waterbed to a King bed with the Ecosa it is so comfortable and cosy, we have had a big improvement in slept Show details · 1
Its called the dream mattress for a reason. This was a perfect buy for my husband and I. We are in love with our new mattress, its "Just Right" Show details · 1
Purchased the plush-medium mattress. Very comfortable. My partner and I have been sleeping really well since we got it. Show details · 1
The Ecosa mattress offers firm, supportive memory foam that’s great for back support and motion isolation. Show details · 1
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Hi Stephanie, Thank you for taking the time to share your… Read more