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It took a few nights to work itself out with respect to firmness/softness, but since then I have felt great. Also the box having wheels is really helpful. I wish the edges didn't sink so much when you put weight on them, but that's just a thing about non-spring mattresses in general. Show details · 1
Two Ecosa mattresses over 8 months - persistent support and spinal alignment problems I really wanted to like the Ecosa mattress and gave it a genuine chance. After eight months, however, I can't recommend it. I spent the first six months on my original mattress, primarily using the Medium and Medium-Firm configurations. I consistently… Read more
experienced significant hip sink and poor spinal alignment. I'd wake up feeling as though my back had been contorted or twisted during the night.
Initially, I didn't even assume the mattress was the problem. I suspected my bed base and purchased a bunkie board to eliminate the possibility that the slat spacing was contributing. Unfortunately, the problem remained.
I contacted Ecosa and was initially refused a refund or replacement. I eventually pushed for a replacement because I genuinely wanted to give the brand one final chance.
I then spent another two months with the replacement mattress, experiencing essentially the same problem.
Medium and Medium-Firm again resulted in excessive hip sink and poor support. I even tried Firm, hoping it would provide the support I was missing. Instead, it was too firm, created significant pressure points, and still didn't give me the feeling of proper support and alignment I was looking for.
So after eight months and two mattresses:
Medium / Medium-Firm: excessive hip sink and poor spinal alignment.
Firm: excessive firmness and pressure points without resolving the underlying issue.
At this point, I don't believe this can reasonably be attributed to simply choosing the wrong firmness or not giving the mattress enough time. I spent six months on the first mattress, modified the bed base, tried multiple configurations, contacted Ecosa and then spent another two months testing an entirely new mattress.
The financial cost
This has also been an expensive experience. I purchased the Ecosa expecting a long-term investment in my sleep, only to end up with two mattresses that have essentially produced the same problem. I've also spent additional money on the bunkie board while trying to eliminate other possible causes.
I'm now potentially facing the cost of another mattress after already spending a substantial amount trying to make Ecosa work.
What frustrates me most is that I genuinely wanted to believe in the product. I looked for other explanations, changed my setup and accepted a replacement because I wanted to give Ecosa another chance.
Ecosa puts significant emphasis on ergonomic support and spinal alignment in its marketing. My experience was unfortunately the opposite. I repeatedly experienced my hips sinking in a way that left me feeling physically misaligned and significantly worse in the morning.
I can't speak to Ecosa's internal manufacturing decisions, but as a customer, I ultimately felt that the product prioritised configurability and marketing over the consistent structural support and spinal alignment I actually needed.
Going forward, I'll be investing my money in a company that prioritises quality materials, long-term structural support, pressure distribution and spinal alignment.
After two mattresses and eight months, I will not be purchasing from Ecosa again.
I'm sure Ecosa works well for some people, but based on my experience, I cannot recommend it to anyone looking for strong, consistent support.
Reviews with attachments
I was in the market to buy a new mattress and for some reason I keep seeing Ecosa's ads...then found out there is an Ecosa showroom in Nunawadin... visted there to test out the mattress and confirmed the firmness was suitable for my liking (Not a fan of mattress with springs inside. So picked the Ecosa mattress...Got it for a good deal...then the… Read more · 1
delivery was super fast....unboxing was easy...but swapping the firmness was a bit of work....however overall the mattress is fantastic...definitely improved my sleep....Highly recommended!
My purchase of the Ecosa mattress (original edition) proved to be an excellent decision. I particularly appreciate the mattress's adjustable firmness, allowing me to customise my comfort, and the bonus waterproof mattress protector comes so handy. Truly an EXCELLENT mattress! Show details · 1
Easy to order. Easy delivery. Easy “install”. Good sleep now :) I like that it comes with a waterproof protector cos I have kids Show details · 1
Best investment I could of bought myself. No spring digging into my ribs. Love. Very happy. Dream team for sure. You can tell the take pride in helping there customers get the best sleep. Might of cost a bit but well worth it. Plus you getting a free waterproof mattress protector, and 100 day trial. Very happy Show details · 1
Easy fast delivery, comfortable – The wife selected the Plush version from the many mattress in a box suppliers in Australia. Easy delivery with handle and 2 wheels on the box. The mattress is vacuum bagged in a roll to save space. If there was a "This Side Up" sticker on the bag it would be easier to lay it down on the bed slats before cutting the outer plastic bag. There is then… Read more
a stronger 2nd (vacuum sealed) bag which once cut, allows the air inside and the mattress naturally expands. After about 2 hours it is fully expanded. In our case the second bag contained the instructions and a plastic safety knife so as not to damage the mattress if one were to use a box cutter without care, however this would be better stuck to the outside of the 1st bag as it was too late once we discovered it. Comfy, probably similar in firmness to our Tempur which was 3 times the price.
Latest follow-ups
Very comfortable mattress. High quality. Had quality sleep. Highly recommend Show details · 2
Follow-up · Really easy to set up, fast delivery and has no smell
I'm finally enjoying a good night's sleep .. thanks to my Ecosa mattress. Show reply
Follow-up · Since purchasing our Ecosa Pure matress earlier this year, we are very satisfied with the outcome. It's extremely comfortable and we've recommended it to several of our friends.
I just purchased the new Ecosa plush mattress, I've never had such a more comfortable sleep, no more aching hips, I use to toss and turn all night, now I don't even recall if I turn from side to side at all. I wake up refreshed and no more aches or pain and the mattress keeps it shape. Thankyou Ecosa. Show details · 1
Follow-up · Great edge support for such a plush mattress. I find this mattress easier to move than my previous inner spring mattress as I top and tail the mattress every month. As far as smells go, there was a smell to it when first out of the box, but i machine washed the top cover as soon as I unpacked the mattress so as the cover would be dry while the mattress finished decompressing .
Positive reviews
Quick delivery, easy set up and the firm setting is perfect for back and side sleeping. As a person wirh scoliosis and lower back pain this mattress has proven to be very effective for a gr nights rest. Show details · 1
Great mattress. Originally purchased True Firm mattress but it was a little too firm. I returned it & replaced it with Ecosa Original which has been great. The whole returns process was easy & very efficient. Wonderful customer service. Show reply
Find out how Ecosa Mattress Queen compares to other Mattresses
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Really happy with my Ecosa bed! It looks great, feels sturdy and comfortable, and has given my room a much more premium feel. The quality is really good for the price, and I love how it looks with my bedding. Overall, very happy with my purchase! Show reply
Negative reviews
I’m having spine issues since I use this mattress. I bought 2 at a same time however have not open 1. Firm side is too firm and soft side is too soft. I bought king size 3rd mattress few years back which is awesome. Show details
Hi Shammi, Thank you for sharing your experience with us.… Read more
At first the mattress was great and I was waking up with little to no back pain but a month later I feel like I'm sleeping on a foam mattress on the ground. I had such high hopes but wish I took more notice of the other one start reviews. I got the extra plush a big disappointment Show details
Hi Naarah, Thanks for taking the time to share your… Read more
Recent slipped disc - bad back.. bought a mattress to help (door to door delivery). Mattress went missing, found 6 days after supposed delivery date at local petrol station. Had to get trailer and collect myself. No accountability or regret- ECOSA must stop using allied express/ cochrane's transport. Show details
Hi Excruciated, Thank you for sharing your experience,… Read more
Recent reviews
We switched to Ecosa mattress and immediately we noticed and felt the difference. The firmness is adjustable which we really liked and the comfort and overall quality is topnotch. Highly recommended! Show reply
This is my second Ecosa after i purchased a single bed for my daughter. Well dont want drag this review......the product is of very high quality standard and zero complaints so far. Ever happy customer! Show details · 1
We were so impressed with the price and the quality of the medium firm Queen mattress. Unfortunately although it was perfect for my husband it was too firm for me; so we took advantage of the 100 day refund guarantee. I was so impressed with the customer service Jonathan providedby. Without hesitation they refunded me even before they arranged for… Read more · 1
the Salvation Army to pick it up. They donate refunded mattresses to charity which I think is wonderful. This is good trustworthy company. I have not written this review for the future discount I was offered either.
We bought our Ecosa bed after sleeping on our daughter’s (Ecosa) spare bed on several occasions and always having a great sleep. It is very comfortable and movement doesn’t disturb the other occupant of the bed which is a bonus. Show details · 1
Purchased the Ecosa Queen size mattress a few weeks ago. I wouldn't say i love it at the moment, however it's only been about 3 weeks. I'll sleep on it a few more weeks to make my mind up I still do wake up during the night. I've tried medium and medium/firm support but havent noticed any difference. I really wanted to love it but not at the moment Show reply
Find out how Ecosa Mattress Queen compares to other Mattresses
Know better, choose better.
The mattress is excellent and helpful for mum's back pain issue. The original purchase was the plush edition, which was kind of softer than we needed; the team helped us replace it under the 100-day trial with prompt support. Show details · 1
I have had my old mattress for around 15 years so desperately needed an upgrade but I was so worried about spending on a new one as they are expensive!! I am so glad I went with Ecosa. I love the customisable firmness, and the mattress is so incredibly comfortable I have noticed I have been sleeping like a dream. Also, I love the anti partner… Read more · 1
disturbance technology as I never get waken. by that anymore. I would buy this mattress again and again and I love ecosa for life!
We are still getting to know it, but the flexibility that this mattress provides is fantastic. And changing from firm to medium firm to medium is as easy as opening a zip, swapping around the contents, and closing a zip. No drama. We have already tried two of the options, both comfortable but the medium works for us. Lots of support, no painful bones due to hard mattress. Excellent choice. Show details · 1
Outstanding service from the ECOSA support team over the last 3 months - can't thank them enough. Love all their products - the Aerolux Pillow top, mattress, the Cool Comfort mattress, the quilt (TempRite) and pillows!!! Show details · 1
I have never been one for this style of mattress (always coil sprung) as i need a firm bed, purchased this for our caravan, and after a couple of nights i have no regrets, extremely comfortable but still firm enough for the support i require it came out of the box "medium firm" so i still had the option of changing to a firm setting if required.… Read more · 1
What also helped make our choice was for the fact it comes in a box so maneuvering it in the van was easy. Great product!!
delivery on time, as agreed. Easy set up of bed and mattress, and unnoticable sleep (the transition from my prior bed was smooth with no issues). good comfort (i use the harder setting), solid sleep. Also, my partner is a light sleeper, yet on the ecosa they are sleeping through. Show details · 1
Easy to assemble, easy to handle and presented as advertised. Thinner than our last mattress but seem to sleep through the night. Still insane but have had less than 1 month. Show details · 1
I recently purchased the Ecosa Pure mattress (Medium firm/firm)to replace my current mattress which was over 10 years old. I had been waking up with sore hips and lower back but since upgrading to my new Ecosa mattress, I no longer wake up sore! I’m even managing to go to sleep faster! Highly recommend this mattress!! 5 stars!! Show details · 1
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Hello Ben, Thank you for taking the time to share such a… Read more