Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
I did a huge amount of research before choosing Ecosa and I couldn’t be happier.
After 11 years on a latex, I was nervous about a bed in a box. I purchased the topper in case the “too firm” feedback was correct but I actually found it a lot softer than I was used to with the topper. It took me about a week to get used to the differences and the sides not being firm but after several months of use I now LOVE everything about it.
The mattress sides have leveled out and don’t slope anymore and the pressure and comfort with the topper is cloud-like. The piriformus pain I had disappeared within 2 weeks.
And the delivery guy even delivered it up to my top floor apartment for which I’m so grateful.
Best decision ever. Do it, it’s perfection.
Purchased in June 2019 for $850.00.
Worked for us (so far)
We purchased the mattress, topper, fitted sheets, Quilt set and blankets
Purchasing, delivery and quality are wonderful. Very easy to set up.
The medium was still a bit too firm for me so I also got the topper to try and it was amazing and so much better. It had the soft feeling with the slight firmness I need to get my body sleeping the right way (i am a side sleeper because of my weight but now I can even sleep on my back with this mattress). I have never owned a new or quality mattress so I think my body might still need a few weeks to adjust and since we just moved out I haven't had much sleep to test properly. Regardless, my partner and I am very happy with our purchase through Ecosa and [for us] it was a match. Thank you team
Purchased in July 2019 at ecosa for $1,995.00.
Worst customer service!
Delivery is quick! But when you don't like it and hoping to get a refund, their customer service is the worst! Think twice before you buy. I rather go to IKEA or other furniture shop to test out the bed for a short period of time rather than dealing with the bad customer service.
Very comfortable but you'll sweat while you sleep.
I purchased the queen and i must say its very comfortable. HOWEVER i am literally waking up dripping in sweat nearly every night since i starting using the mattress. I cant bare to think what the summer months will be like. Ive been told it takes awhile for the body to adjust to these foam types. Unfortunately one can only be so patient. When i asked Ecosa if this was a problem.... i was given generic answers like a link on wikipedia on how to stay cool while sleeping. Almost like i have to change my sleeping condiotins to suit the mattress, which i dont think should be the case when spending $900 in the first place.
Purchased in June 2019 for $900.00.
Hot and soft sides - is this normal?
I bought our Q Ecosa 2 weeks ago and the first thing I noticed was how hot I kept getting. And I don't get hot...cool but never hot.
The other thing I am not sure about are the soft sides? My son actually fell out of our bed... which is odd as he has never fallen out of his own foam mattress bed?
Would appreciate some feedback as to whether this is all part of the mattress settling?
Purchased in June 2019 for $845.00.
Overall very good experience
Very happy with this mattress. Easy to purchase, quick delivery and very comfortable if you are a firm mattress sort of person which I definitely am. Very good sleep and back very supported
Purchased in June 2019.
My previous mattress was causing some back pain, and I felt that having a mattress in a box was an interesting way to go. I am very pleased with my choice. You can choose soft, medium or firm just by rearranging the layers. I've choose the default, medium. I can now last on my back with no need to bend my knees, side sleeping is comfortable. I am delighted. Yet to see what durability is like, butt I am more than satisfied at the moment, and I got it for an EOFY price. Nice
Purchased in June 2019 for $800.00.
Just don't do it
Hours late - only reacted after I had contacted them three times, unhelpful customer service - unable to get any useful information from the delivery service, delivery service unable to communicate or follow through, uncomfortable mattress. No follow-up after delivery finally happened.
I'd return it but I could not bear to deal with this company again.
Save yourself the hassle.
Purchased in June 2019 for $800.00.
I did a lot of research before buying this matress, as there are so many on the market now, in the end i decide to go with ecosa as i liked the idea of being able to adjust firmness, ordered saturday night , arrived Monday, from the very first night, i knew i had made the right choice, its simply amazing , by far the most comfortable matesss i have ever slept on, the only problem we have encounted is our daughter, upon laying on it and describing it as like sleeping on a cloud, has now taken to wanting to sleep in our bed, so looks like a single matress will be added in the future
Purchased in June 2019 for $849.00.
After years of back, hip & shoulder pain, just one night on the Ecosa changed all that. Mattress totally different from usual store bought but fantastic. Full support, firm yet absolutely comfortable and hugging and no partner disturbance. Oh and add the pillows too as they are fantastic.
Purchased in May 2019.
Are you a side sleeper? You should probably avoid this
Let me set the scene for you, I play sport and train 3 times a week, I work 2 jobs, I am a side sleeper with good quality pillows and bedding and I enjoy a soft, cuddly bed with my partner. I purchased the mattress as I needed an upgrade and thought I would give this a shot as you could adjust the firmness. Unfortunately for me, medium was just too firm, I was having neck, shoulder and arm pain, I haven't been playing my sport since I got it as my body is aching from sleeping on this mattress. While returning the mattress, Cust. Care goes through the standard steps so you can retain the mattress and offered me a mattress topper however after reading reviews, it was best to part ways and get my $$$ back. In summary if you are a hot side sleeper and love a soft/comfy bed, this bed isn't for you either.
Purchased in June 2019 for $900.00.
After 6 months, the mattress has become sagging!
I'm 56kg, I'm using the firm side, after 6 months the mattress become sagging, I'm very disappointed, Just 6 months, I can feel the V shape of the mattress, not recommend this product.
Purchased in December 2018 for $900.00.
Read Before Purchase
Review: Two years on, avoid!
I purchased an Ecosa QS Mattress just under 2.5yrs ago, so did my friend. It was an easy to purchase and ship process (they blamed the courier as it took a while to actually get, in which time I developed a minor back niggle that was quickly resolved... See below). After the initial "off gasing" smell dissipated (1week-ish), I had a great sleep. They said it could go direct on the floor which my friend and I both did. We aired monthly as suggested. One day I lifted it to air and it was mouldy. My friend also said his was. If you buy, make sure you use a bed base! It's literally false advertising. We both contacted Ecosa and they said it was our fault. They deny, deny, deny... It was not! It was that it can not go direct on the floor. I had to throw out my expensive one off rug that I loved and my mate is planning on having his room re-carpeted. I cleaned my mattress with vinegar, rubbing alcohol and aired it for a week in the sun over summer and washed the cover with disinfectant... I believe my friend threw his out! His sleeping on his spare mattress anyway. I can't afford another mattress at present. I complained and they eventually offered me $300 off an $1,100 mattress, so another $800 on top of my original $850. There's $250 off at the moment anyway and generally is, so effectively I've been offered $50 off for the exact same product.
But here's the real problem, I'm 6'3" and 80kg, so I'm light for my height. I should mention here that I had a very minor back niggle from a blow up mattress that went down one night, when I first purchased it... That went away with the new mattress and I had a very good year and a half, but now I have a full blown bad back and in a completely different spot! Always at it's worst in the mornings (physios, osteos and mattress professionals suggest this is usually always the mattresses fault), this is because of the wear in divot (which is now on both sides as I spin it when I air it). I wake up stuck in said divot with my back out. It seemed cheap and comfortable but after less than 2yrs it became practically unusable, $850/2yrs=$425p/yr.
I would avoid. So would my friend. Hope this helps. I'm saving for a new mattress at present.
PS I suggest you also research latex allergy. This also got my friend, who said his back is also worse on it. I'll get him to post his own review, I personally can't wait to read it, he is ropeable and also contacted Ecosa only to be told it's his fault! They've had their chances to resolve this!
PSS I tried to leave this review on their website but the, "please review" email they send after purchase, had timed out. No doubt for good reason. So if you read the ones there, note that they were all most likely left in the 'honeymoon' period.
Purchased in January 2017 at Ecosa Online for $849.00.
We are happy with our Ecosa except for one thing....
My wife and I are both seniors and we both have bad backs, the Ecosa has sorted the morning backache out and we are generally satisfied with the mattress which we bought about three years ago.
However, my concern is the advertised weight limit of 150kgs per sleeper which was a factor in our decision to buy an Ecosa. I am 130kg, the mattress has sagged on my side and there is a distinct hollow on my side of the bed, surely this should not be happening? The side of the mattress is also bowing outward.
I think that the maximum weight limit should be revised as it is definitely overstated.
Purchased in September 2016 for $1,000.00.
This is the best mattress I have ever slept on.
I no longer wake with any lower back pain, I feel like I'm being hugged all night, I certainly sleep better all night. Thanks Ecosa for such a great product.
Purchased in April 2019 for $800.00.
much better than expected
was very skeptical about a mattress in a box but as it came with a money back guarantee and good reviews I thought what the heck,let's give it a try. My hubby and I are so glad we did as the comfort is great and the improvement to my lower back pain is the best benefit of all. The mattress has maintained it's shape and firmness from day 1 and has the added benefit of seeming to keep the bottom sheet drum tight. Allowing time to adjust to this mattress is a must but is well worth the effort.
Purchased in April 2019.
Fantastic mattress and really comfortable!
I loved the same day delivery and the box it came in. It did however take my partner and I a few days to get used to the firmness as it is pretty firm, but once we did, we had instant back pain relief. I would definitely recommend this over a Sealy firm mattress (which was our previous mattress) especially if you want a really firm one. It's a little difficult to change the firmness level with two people, so I commend whoever can do it alone!
Purchased in April 2019.
Not supportive - JUST hard. Don’t believe everything you see.
Bought the mattress due to seeing ‘body supportive’ and memory foam. “G7” whatever that means
It’s like sleeping on a plank of wood with 1cm of foam to support. My shoulder and hips were in immense pain the first 2 weeks. I couldn’t sleep on it anymore.
The return process was okay. I like the idea of an online chat so that’s okay with me. They also offer alternatives like a complimentary topper value at $400, although unless it’s laced with gold, I don’t know what topper is worth $400. They seemed very nice and committed to making your sleeping experience better but just wasn’t for me.
After agreeing to refund me, the salvos came to collect, they do inspect the mattress so definitely make sure you trial with a mattress protector or else no refund. Pick up took 7 days. Refund took 4 because I paid with Afterpay and they’re quite good like that.
Customer service 4/5
Purchased in April 2019.
Comfortable and helped my back
I ordered mine and it arrived the same day to Brunswick. I find it super comfortable and plush, it supports my back and shoulders.
If I was in a store I probably would have thought it's a bit too firm for me but the top layer is really soft and comfy, by the second night I was so happy with it and i realised i wasnt waking up with hip or back pain like I was previously. So glad I got it. Also, i like that the edge is grey, one thing that put me off koala was that its bright blue so it's a bit intense, the grey edge is more stylish in my opinion but obviously not the most important thing about a mattress
Purchased in February 2019 for $899.00.
Very Comfortable mattress
Love our Ecosa mattress! We've had it close to a year now and still as comfortable as the day we got it. No noticable changes in comfort during summer and winter climates. Opted for the medium as firm was too firm for me personally.
Purchased in May 2018.
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